Part A
resources key to every management job in every organization, regardless of whether there
Usually in the small businesses or start-ups, the founder or the existing managers in the
organization may take the responsibility to hire the employees for the organization, further they
have to manage, train and develop the employees. Similarly in the large organizations all the
employees are considered as the line human resource managers. Every manager has the
responsibility to manage the existing employees and train and develop their subordinates. Also
the managers have evaluate the employees’ performance by assessing their performance and
identify their strengths and weaknesses. Also the managers have to identify the training needs
of their subordinates. The managers are responsible for the performance of their team. It’s the
responsibility of the managers to recruit the employees, then lead the employees, facilitate them
When the interviews are conducted by the managers they are more knowledgeable person and
they can easily asses the abilities of the potential candidates. The managers also develop the
training programs and resources to further sharpen the abilities and competences of the existing
employees.
For employee motivation the managers ensure that their employees are values and involved in
their job responsibilities. The managers have the responsibility to engage and commit the
development of the employees in the hands of human resource managers. The managers should
personally take interest in developing the employees. They should provide coaching to their
responsibilities and guide me to fulfill those responsibilities. My manager creates the growth
opportunities for me. This makes me more motivated to do the hard work.
Along with the line and staff managers, the human resource managers play an active role along
with them. However, the managers should be leaders and drive the organization. The managers
in the organization should consider that their teams are their responsibilities and should be
responsible for their career progression and well-being within the organization. The managers
who rely on the HR managers for these tasks are not worthy of being called a manager, because
FedEx has the people-oriented corporate culture. The organization is specifically focusing on
the people. FedEx manages the human resource by developing several human resource programs
which are effective for human resource management. Some of these programs are mentioned as
following:
The founder and the CEO of the business has developed and implemented FedEx’s people-
service-profit approach for managing the human resource. This approach explains that when
FedEx will be able to take care of its employees then they will provide efficient service to the
performance. This helps the management to take decision about the promotions of the employee.
The employees in the organization are asked to participate in the online survey. The results of
LEAP program:
LEAP program is known as the leadership evaluation and awareness process, this process
encourages the non-management staff to learn new skills in order to promote to the managerial
level.
For resolving the employee grievances, FedEx developed a system. During this program the
employees are informed about the major events taking place in the company.
JCATS:
This a system known as online job change applicant tracking system (JCATS), where the
employees are allowed to post for any new job available to them.
FedEx rewards employees for their work with awards such as the ‘Bravo Zulu’ and the ‘Golden
Falcon Award’.
FedEx is an example of an organization that has created an effective HR strategy that supports
Part B:
Introduction: FedEx Corporation is known for overnight delivery around the region. The company
was established in 1971, and now nearly five decades that it is continuously dominating in the
market. The business has restructured its business operations according to the needs and
requirements of the 21st century. It has five major subsidiaries including FedEx Express, FedEx
Ground, FedEx Freight, FedEX Trade Network and FedEx Customs. FedEx is operating in 211
countries and is one of the largest courier company in the world. FedEx uses its airplanes, road
transport and electronic technologies to speed up the transportation, therefore the business and
individual customers are facilitated by having timely delivery of goods to distant places.
The mission of the business is to produce high financial returns to its shareholders. Also the
business objective is to provide value-added logistics, transportation and related business services
by focusing in operating companies. The business makes all possible efforts to meet the
requirements of the customers in each segment where the business is performing its operations.
FedEx will strive to develop mutual relationship with its team, shareholders and suppliers. The
SWOT Analysis:
Strength:
1. The first strength for globalizing is strategic acquisitions by the company. The company is
strategically acquiring the organizations which are offering the individual pieces needed
for global distribution. Global distribution is essential for FedEx for making itself globally
recognized.
2. Corporate culture and workforce is also considered as one of the strength of the company.
3. The company is providing best training to its employees. Also the compensation provided
Weaknesses:
for distributing the heavy goods. There are other means of transportation for transporting
the heavy goods especially by sea. Also by sea is a cost effective method of transporting
the goods.
2. The fixed cost for global expansion is higher. The global infrastructure is difficult to build
Threats:
The threats FedEx is facing during making the company globally recognized are as following:
1. The biggest threat for FedEx is its competitors which include US Portal Services, UPS,
Opportunity:
1. The company should invest in IT. The company should enhance its IT network. The
Ex.
2. The company has to improvise its operations to provide better coverage in order to compete
with UPS and DHL. The company has many available resources and many opportunities
3. The company has to make deals with companies providing fuel. By making deals with fuel
companies FedEx will be able to get cost effective fuel. It will reduce its overall cost and
Business Challenges:
There are some industry changing trends and challenges in the business environment of FedEx,
which may benefit the business or harmful for the business in long run. Some of these challenges
The first challenge for the business is fluctuating oil prices in the international market.
Recently it has been observed that the oil, gasoline and jet fuel prices are decreasing in the
market, these low oil prices would be benefit for the business. Oil is a large import price
for the operations of FedEx. The decrease in oil prices will facilitate the business to
Technological innovation is also a challenge which is being faced by this business. The
advancement in technology can be both the opportunities and threats for the business. This
challenge can either disrupt the market or can reshape the competition in the market.
Internet of things (IoT) is known as the network of devices like vehicles and home
appliances which contains the electronics, software programs and sensors etc., allowing
the things to connect and interact and exchange the information. Currently the organization
is facing the competition in two ways firstly from the local transportation companies which
are providing the local services in a reliable way and the second way of competition is the
competition from high volume shippers like Amazon that are providing integrated transport
and are low-cost competitors. By adopting the new technological advancements the
The online retailing business has enhanced in the global market. This has enhanced more
business opportunities for freight, shipping and courier companies. Therefore, this
The owner and the CEO of the company Smith mentioned that there are three strategical goals for
the business which would be the critical success factors for FedEx business in future. These goals
include speed, reliability and customer service. Smith strongly believe that the express industry
requires the use IT to provide the customers real time information about the movement of their
cargo. The supply chain of FedEx is recognized as the global leader of integrated logistics
management.
Smith has a strong believe that in a service oriented organizations like FedEx it is essential that
business should have highly committed employees. If the employees are not motivated and
committed then it is not possible to deliver the service according to the requirements of the
customers. FedEx is a very competent organization in terms of technology and human resources
which is the success factor for the business. The strategic objectives of the business are based on
three principles:
2. All the subsidiaries of FedEx are competing collectively and they stand as one brand
3. All the stakeholders are working with collaboration. For developing loyal relationship
among the workforce, investors and customers, the business is focus on strategic approach
for management.
Will changes in staffing level needed? Will employees with new skills required?
For achieving these future objectives, it is significant for FedEx to train the employees and make
them learn new skills related to IT. The current and future objectives of the business depict that
obvious that FedEx has to improve the skill level of the employee. It is an era of automation and
Part C:
Legal Environment:
Considering the legal environment for Fedex, in 1926 the Railway Labour Act was introduced,
this was implemented in to order to govern the labour relations in the railway industry. This law
was introduced in order to avoid labour disruptions particularly during the war. Later in 1936, the
law was amended in order to apply it to the airline industry. The major purpose of this law is to
minimize the number of labour strikes by bargaining with the other party, engaging in arbitration
and resolving disputes of labour force. Due to these two laws, there is an irregularity in the parcel
delivery business, therefore United Parcel Service is under the jurisdiction of the National Labour
Relations Act and the non-unionized FedEx is under the law of Railway Labour Act. These acts
Regarding the equal treatment with the employees, it is important for any business to provide equal
treatment to the employees working there. Some of the policies which FedEx has to abide by are
as following:
1. EEO: It is the policy that emphasize on equal employment opportunity to the employees in
the organization. FedEx have to provide equal employment opportunity to the employees
salaries. In FedEx the employees’ salary is decided on the basis of experience, skills and
abilities. This policy ensure that there is no discrimination among the employees of FedEx
in terms of salary.
3. Abide by the laws and legislations: Organizations should ensure that all the employees in
the organization and also the policies in the organization should abide by the given
For equal employment opportunity at the workplace, FedEx is following the legislation of
opportunity 2000. The main objective to this initiative is to provide work life balance to the
employees. This initiative helps the employees to manage and balance the activities related to