Lampiran 1

Lampiran : 1 berkas
Perihal : Kesediaan Menjadi Responden Penelitian

Kepada Yth
Bapak/Ibu selaku responden
Di tempat,

Dengan hormat,
Sehubungan dengan survei dalam rangka penulisan skripsi yang sedang Saya
lakukan di Fakultas Ekonomi dan Bisnis Universitas Sumatera Utara (FEB USU),
maka Saya melakukan penelitian dengan judul “Pengaruh Kemampuan Pegawai,
dan Kepuasan Masyarakat terhadap Kualitas Pelayanan Puskesmas Pasar Gambir
Tebing TinggiKota”
Identitas Peneliti:
Nama : Rizki Syahwani Hasibuan
Nim : 110503017
Program studi/Fakultas : S1 Akuntansi/Fakultas Ekonomi dan Bisnis
Peneliti menyadari sepenuhnya, kehadiran kuesioner ini sedikit banyak akan
mengganggu aktivitas Bapak/Ibu yang sangat padat. Namun demikian dengan
segala kerendahan hati peneliti memohon kiranya Bapak/Ibu berkenan
meluangkan waktu untuk mengisi kuesioner ini.

Partisipasi Bapak/Ibu sangat penting bagi kesuksesan studi ini, kerahasiaan

jawaban Bapak/Ibu sepenuhnya dijamin dan jawaban tersebut semata-mata hanya
diperlukan untuk kepentingan penelitian dalam rangka penyusunan skripsi. Atas
perhatian serta kerjasama Bapak/Ibu, peneliti ucapkan terimakasih.

Hormat saya,

Rizki Syahwani Hasibuan

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Data Responden

a. Nomor responden : ……………………………..…………………

b. Umur : ……… tahun
c. JenisKelamin : ………………………………………………..
d. Alamat :………………………………………………...
e. Pekerjaan :………………………………………………...
f. Pendidikan Terakhir: SD/SLTP/SLTA/PT (*)

(*) coret yang tidak perlu

Keterangan:

Beri tanda check list atau centang (√) pada pilihan yang sesuai dengan pendapat
Bapak/Ibu/Sdr/I.

5 = Sangat Sesuai (SS) 4 = Sesuai (S) 3 = Cukup Sesuai (CS)

2 = Kurang Sesuai (KS) 1 = TidakSesuai (TS)

VARIABEL KEMAMPUAN PEGAWAI (X 1)

No PernyataanVariabelkemampuanpegawai (X1) AlternatifJawaban
5 4 3 2 1
1 2 3
Petugas memiliki pengetahuan tentang
1
pekerjaannya.
Petugas mampu menganalisis dan
2
memutuskan sesuai otorisasinya.
Petugas mampu menggambarkan standar kerja
3
untuk mendapatkan hasil terbaik.
4 Petugas mampu berkomunikasi dengan baik.
Petugas mampu memberikan pelayanan yang
5
ramah dan efisien kepada pasien.

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 VARIABEL KEPUASAN MASYARAKAT (X 2)

No PernyataanVariabelKepuasanMasyarakat (X2) AlternatifJawaban

5 4 3 2 1
1 2 3
Pegawai puskesmas memenuhi harapan
6
pasien.
Puskesmas memiliki fasilitas yang sesuai
7
dengan kebutuhan pasien.
Puskesmas memiliki kejelasan petugas
8
pelayanan.
Petugas memberikan pelayanan yang sesuai
9
dengan ketentuan yang berlaku.
Petugas puskesmas memiliki tanggungjawab
10
dan kejelasan wewenang.
Petugas memiliki keahlian dan keterampilan
11 dalam penyelenggaraan dan penyelesaian
masalah.
Petugas mampu menyelesaikan pelayanan
12
sesuai waktu yang telah ditentukan.
Petugas tidak membedakan golongan/ status
13
masyarakat yang dilayani.
Petugas memberikan sikap yang sopan kepada
14
pasien.
15 Biaya unit pelayanan terjangkau.
Puskesmas memiliki kepastian biaya
16
pelayanan
17 Pelaksanaan waktu pelayanan sesuai dengan
ketentuan yang telah ditetapkan.
18 Kondisi sarana dan prasarana yang bersih,
rapi, dan teratur sehingga memberikan rasa
nyaman bagi pasien.
19 Keamanan lingkungan puskesmas terjamin
sehingga pasien merasa tenang.

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 VARIABEL KUALITAS PELAYANAN (Y)

No PernyataanVariabelKualitasPelayanan (Y) AlternatifJawaban

5 4 3 2 1
1 2 3
A. Tangible / Fasilitas Fisik

20 Puskesmas telah memiliki gedung yang bersih

dan terawat serta petugas yang rapi.

21 Puskesmas telah memiliki peralatan kesehatan

yang memadai.
22 Petugas telah memiliki ruang tunggu yang
memedai untuk menampung pasien yang
datang.
23 Puskesmas telah memiliki apotek dengan
jumlah obat yang lengkap.
24 Ruang pemeriksaan pasien memadai dan
bersih.
B. Reliability / Kehandalan

25 Diagnosa dokter terhadap penyakit pasien

akurat.
26 Dokter memeriksa pasien dengan sungguh-
sungguh.
27 Dokter memberikan resep yang tepat terhadap
pasien.
28 Perawat membantu dokter dengan baik.

29 Puskesmas dapat memenuhi pelayanan yang

dijanjikan kepada masyarakat.
30 Puskesmas memberikan pelayanan yang cepat
dan tidak berbelit – belit.
31 Puskesmas memberikan informasi pelayanan
kesehatan terhadap masyarakat.
C. Responsiveness / Daya Tanggap

32 Dokter bersedia mendengarkan keluhan dari

pasien
33 Petugas puskesmas memberikan informasi
yang dibutuhkan dengan baik
34 Petugas puskesmas/perawat memberi tahu bila
ada keterlambatan pemeriksaan pasien

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35 Petugas apotek memberi tahu lamanya proses
pemberian obat
D.Assurance / Jaminan Kepastian

36 Petugas puskemas selalu sabar menghadapi

keluh kesah pasien
37 Dokter selalu ramah terhadap setiap pasien
yang datang ke ruangannya
38 Semua petugas puskesmas selalu
menampilkan senyum terhadap pasien yang
datang
39 Dokter dengan sabar memberi penjelasan
mengenai penyakit yang diderita pasien
40 Dokter memberitahu alasan atau timbulnya
penyakit yang diderita pasien
E. Emphaty / Empati

41 Dokter selalu ingat terhadap

permasalahan/keluhan pasien sebelumnya
42 Dokter selalu menanyakan kabar dan keadaan
pasien
43 Dokter selalu mendengarkan dengan seksama
semua keluhan pasien
44 Dokter dapat mengenal setiap pasien yang
datang berobat
45 Petugas pendaftaran puskesmas selalu
menanyakan kabar dari setiap pasien yang
datang
46 Petugas puskesmas dapat mengenal pasien
dengan baik
47 Kesediaan petugas untuk meminta maaf bila
terjadi kesalahan

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 Lampiran 2

Variabel X1 KEMAMPUAN Variabel X2 KEPUASAN

No.
Responden PEGAWAI MASYARAKAT
Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Q12
1 5 5 4 5 4 4 4 4 4 5 5 5
2 4 4 4 4 4 4 4 4 4 4 4 4
3 4 4 4 4 4 4 4 4 4 4 4 4
4 3 3 3 4 4 3 4 4 4 4 3 4
5 4 4 4 4 3 3 4 4 4 4 4 4
6 4 4 4 5 4 4 4 4 4 5 5 5
7 4 4 4 4 4 4 4 4 4 4 4 4
8 3 3 4 4 4 4 4 4 4 4 4 3
9 4 4 4 5 4 4 4 4 4 4 5 5
10 4 4 4 4 4 4 4 4 4 4 4 4
11 4 4 4 5 5 4 4 4 5 5 4 4
12 4 4 4 4 4 4 4 4 4 4 4 4
13 3 3 3 4 4 3 4 4 4 4 3 4
14 4 4 4 4 4 4 4 4 4 4 4 4
15 3 3 3 4 4 4 4 4 4 3 4 4
16 4 4 4 4 4 4 4 4 4 4 4 4
17 3 3 3 3 3 3 4 3 4 3 3 3
18 4 4 4 4 4 4 4 4 4 4 3 4
19 4 4 4 4 4 4 4 4 3 4 4 4
20 4 4 4 4 4 3 4 4 4 4 4 3
21 4 5 5 5 5 4 4 4 3 4 4 5
22 4 4 4 4 4 3 4 4 3 4 4 4
23 4 4 3 4 4 4 4 4 4 4 3 3
24 4 4 4 3 3 3 4 3 4 3 4 4
25 4 4 4 4 4 4 4 4 5 5 4 4
26 3 3 3 3 3 4 4 3 4 3 3 4
27 4 4 4 4 4 3 4 4 3 4 4 4
28 5 5 4 5 4 4 4 4 4 5 5 5
29 4 4 4 4 4 4 4 4 4 4 4 4
30 3 4 3 3 3 3 4 3 4 3 4 4
31 5 5 4 5 4 4 4 4 4 5 5 5
32 3 3 4 4 4 4 4 3 4 3 4 4
33 4 4 4 4 4 4 4 4 4 4 4 4
34 5 5 4 5 4 4 4 4 4 5 5 5
35 4 4 4 4 4 4 4 4 4 4 4 4
36 4 4 4 4 4 3 4 4 4 4 4 4
37 4 4 4 4 4 4 4 4 4 4 4 3
38 4 4 4 4 3 3 4 4 4 4 4 4
39 5 5 5 5 5 5 5 5 5 5 5 5
40 4 4 4 5 4 4 4 4 4 5 5 5
41 3 4 3 4 4 3 4 3 3 3 4 3

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 Variabel X1 KEMAMPUAN Variabel X2 KEPUASAN
No.
Responden PEGAWAI MASYARAKAT
Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Q12
42 4 4 3 3 3 4 5 4 4 4 4 4
43 3 3 3 4 4 3 4 4 4 4 3 4
44 5 5 4 4 4 4 4 4 5 5 5 5
45 4 4 4 4 4 4 4 4 4 4 4 4
46 5 5 5 5 5 5 4 4 4 4 3 3
47 4 4 4 4 4 4 4 4 4 3 4 3

No. Variabel X1 KEMAMPUAN Variabel X2 KEPUASAN

Responden PEGAWAI MASYARAKAT
Q13 Q14 Q15 Q16 Q17 Q18 Q19 Q20 Q21 Q22 Q23 Q24
1 5 5 5 4 5 5 5 5 4 5 5 5
2 4 4 5 4 4 5 5 5 4 4 4 4
3 4 4 4 4 4 4 4 5 4 4 4 4
4 4 4 5 5 4 4 5 4 4 4 4 4
5 3 3 4 4 4 4 4 5 4 5 5 5
6 5 5 5 4 5 5 5 5 4 5 5 5
7 4 5 4 4 5 5 4 4 4 4 4 4
8 4 4 3 3 3 4 4 4 4 5 5 4
9 5 5 5 4 4 4 4 4 4 4 4 4
10 4 4 5 5 4 4 5 4 4 4 4 5
11 4 5 4 4 5 4 4 4 4 5 5 5
12 4 4 4 4 4 4 4 4 4 4 4 4
13 4 4 5 5 4 4 5 4 4 4 4 4
14 4 4 4 4 4 4 4 4 4 5 5 5
15 3 4 4 4 3 4 4 4 4 4 4 4
16 3 4 4 4 4 4 4 4 4 5 5 4
17 3 4 4 4 4 4 4 4 4 5 5 5
18 4 4 4 4 4 4 4 5 4 5 5 5
19 4 4 4 4 4 4 4 5 4 5 5 5
20 3 4 4 4 4 4 4 4 4 4 4 4
21 4 4 4 4 4 4 4 4 4 5 5 5
22 3 4 3 3 3 4 4 4 4 4 4 4
23 4 3 3 3 4 3 3 4 4 4 4 4
24 3 4 4 3 3 3 3 4 4 4 4 4
25 5 5 5 5 5 4 4 4 4 4 5 4
26 4 4 4 4 4 3 4 5 4 4 4 4
27 4 4 4 4 3 4 4 4 4 4 4 4
28 5 5 5 4 5 5 5 5 4 5 5 5
29 4 4 5 4 4 5 5 5 4 4 4 4
30 4 4 4 4 3 4 4 5 4 5 5 5
31 5 5 5 4 5 5 5 5 4 5 5 5
32 4 4 4 4 4 4 4 4 4 4 4 4

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 Variabel X1 KEMAMPUAN Variabel X2 KEPUASAN
No.
Responden PEGAWAI MASYARAKAT
Q13 Q14 Q15 Q16 Q17 Q18 Q19 Q20 Q21 Q22 Q23 Q24
33 4 4 5 4 4 5 5 5 4 4 4 4
34 5 5 5 4 5 5 5 5 4 5 5 5
35 4 5 4 4 4 4 4 4 4 4 4 4
36 4 4 4 4 4 4 4 4 4 4 4 4
37 3 4 4 4 4 4 4 5 4 4 4 4
38 5 5 5 4 4 5 4 4 4 4 4 4
39 4 5 5 5 5 5 5 5 5 5 5 5
40 5 5 5 4 5 5 5 5 4 5 5 5
41 3 4 3 3 4 4 3 4 4 4 4 4
42 3 4 5 5 4 4 3 4 5 4 4 4
43 4 4 5 5 4 4 5 4 4 4 4 4
44 4 4 3 4 4 4 4 4 4 4 4 4
45 4 4 4 4 4 4 4 4 4 4 4 4
46 3 3 4 4 3 4 4 4 4 4 4 4
47 3 4 3 3 4 4 4 4 4 4 4 4

No. Variabel Y KUALITAS PELAYANAN KESEHATAN

Responden Q25 Q26 Q27 Q28 Q29 Q30 Q31 Q32 Q33 Q34 Q35 Q36
1 4 4 5 5 5 5 5 5 5 5 5 5
2 4 4 4 4 4 4 4 4 4 4 4 4
3 4 4 4 4 4 4 4 4 4 4 4 4
4 2 2 2 3 2 3 3 3 3 3 4 4
5 4 4 4 4 4 4 4 4 4 4 4 3
6 4 4 5 5 5 5 5 5 5 5 5 5
7 5 4 3 4 4 4 4 4 4 5 4 4
8 4 4 4 4 4 3 4 3 4 3 4 3
9 4 4 4 4 4 4 4 4 4 4 4 4
10 4 5 5 4 4 4 4 4 4 4 4 4
11 4 5 5 4 4 4 4 4 4 4 4 3
12 4 4 4 4 4 4 4 4 4 4 4 4
13 2 2 2 3 2 3 3 3 3 3 4 4
14 4 5 5 4 4 4 4 4 4 3 4 4
15 4 4 4 4 4 4 4 3 4 4 4 4
16 4 5 4 4 4 5 5 5 4 4 4 3
17 4 5 5 4 4 4 4 4 4 3 4 4
18 5 5 5 5 4 4 4 4 5 4 4 5
19 4 5 5 5 4 4 4 4 4 4 4 4
20 4 4 4 4 4 4 4 4 4 4 4 5
21 4 5 5 4 4 4 4 4 4 4 4 4
22 4 3 3 3 4 3 3 3 4 4 4 4
23 5 5 5 5 4 4 4 4 4 4 4 4

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No. Variabel Y KUALITAS PELAYANAN KESEHATAN
Responden Q25 Q26 Q27 Q28 Q29 Q30 Q31 Q32 Q33 Q34 Q35 Q36
24 4 3 4 4 4 3 4 3 3 3 3 3
25 4 4 4 4 4 4 4 4 4 4 4 4
26 4 4 3 3 4 3 3 4 3 3 4 4
27 4 3 3 4 4 3 3 3 4 4 4 4
28 4 4 5 5 5 5 5 5 5 5 5 5
29 4 4 4 4 4 4 4 4 4 4 4 4
30 4 4 4 4 4 3 3 2 4 4 4 4
31 4 4 5 5 5 5 5 5 5 5 5 5
32 4 4 4 4 4 4 4 4 4 3 4 4
33 4 4 4 4 4 4 4 4 4 4 4 4
34 4 4 5 5 5 5 5 5 5 5 5 5
35 4 4 4 4 4 4 4 4 4 4 4 4
36 4 3 4 4 4 4 4 4 4 4 4 4
37 4 4 4 4 4 4 4 5 5 3 4 5
38 4 4 4 4 4 3 4 3 3 3 3 3
39 5 5 5 5 5 5 5 5 5 5 5 5
40 4 4 5 5 5 5 5 5 5 5 5 5
41 4 3 4 4 4 4 3 4 4 3 3 3
42 4 5 4 4 4 3 4 4 3 4 3 3
43 2 2 2 3 2 3 3 3 3 3 4 4
44 4 3 4 4 4 4 4 3 4 4 4 4
45 4 3 3 3 4 4 4 4 4 4 4 4
46 4 4 4 4 4 4 4 4 4 4 4 4
47 5 5 5 5 4 4 3 4 4 4 4 3
48 4 4 5 4 4 4 3 4 4 4 4 4
49 4 5 5 4 5 4 4 4 4 4 4 4
50 4 4 5 5 5 5 5 5 5 5 5 5

No. Variabel Y KUALITAS PELAYANAN KESEHATAN

Responden Q37 Q38 Q39 Q40 Q41 Q42 Q43 Q44 Q45 Q46 Q47
1 4 4 5 5 4 4 4 3 4 3 4
2 4 4 4 4 4 4 4 4 4 4 4
3 4 4 4 4 4 4 4 4 4 4 4
4 4 4 3 3 3 3 3 3 3 3 3
5 3 3 3 3 3 3 3 3 3 3 3
6 4 4 5 5 4 4 4 5 4 3 3
7 4 4 4 4 4 4 4 4 4 4 4
8 3 3 4 4 3 4 4 3 3 3 3
9 4 4 4 4 4 4 4 4 4 4 4
10 5 4 5 4 4 4 4 4 4 4 4
11 5 4 5 5 4 4 4 4 4 4 4
12 4 4 4 4 4 4 4 4 4 4 4

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No. Variabel Y KUALITAS PELAYANAN KESEHATAN
Responden Q37 Q38 Q39 Q40 Q41 Q42 Q43 Q44 Q45 Q46 Q47
13 4 4 3 3 3 3 3 3 3 3 3
14 5 4 4 4 3 5 5 4 4 4 3
15 4 4 4 4 4 4 4 4 4 4 4
16 3 3 4 4 4 4 4 3 3 4 4
17 4 4 4 4 4 4 4 4 4 5 4
18 4 4 4 4 4 4 4 4 4 5 4
19 4 4 4 4 4 4 4 4 4 4 4
20 5 5 4 4 4 3 4 3 4 4 3
21 4 4 4 4 4 3 3 3 3 4 4
22 4 4 4 4 4 4 4 3 4 4 4
23 4 4 4 3 5 5 4 4 4 3 4
24 4 3 3 3 3 3 3 3 3 3 3
25 4 4 4 4 4 3 4 4 4 4 4
26 4 3 3 4 4 4 4 4 4 4 4
27 4 4 4 4 4 4 4 4 4 4 4
28 4 4 5 5 4 4 4 3 4 3 4
29 4 4 4 4 4 4 4 4 4 4 4
30 4 4 4 4 3 3 4 3 3 3 3
31 4 4 5 5 4 4 4 3 4 3 4
32 4 4 4 3 3 3 3 3 3 3 3
33 4 4 4 4 4 4 4 4 4 4 4
34 4 4 5 5 4 4 4 3 4 3 4
35 4 4 4 4 4 4 4 4 4 4 4
36 4 4 4 4 4 4 4 3 3 3 3
37 5 5 5 4 4 4 4 4 4 4 4
38 4 4 3 4 4 4 4 3 3 3 4
39 5 5 5 5 5 5 5 5 5 5 5
40 4 4 5 5 4 4 4 5 4 3 3
41 3 3 3 3 3 3 3 3 3 3 3
42 4 4 4 3 4 3 3 4 4 4 4
43 4 4 3 3 3 3 3 3 3 3 3
44 4 4 4 4 4 4 4 4 4 3 4
45 4 4 4 4 4 4 4 3 3 3 3
46 4 4 4 3 3 3 4 4 4 4 4
47 3 3 3 4 4 4 4 3 3 3 3
48 4 4 4 4 4 4 4 4 4 4 3
49 5 4 4 5 4 4 4 4 4 3 4
50 4 4 5 5 4 4 4 3 4 3 4

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 Lampiran 3

Uji Validitas Kemampuan Pegawai

Correlations
Kemamp Kemamp Kemamp Kemamp Kemamp Kemamp
uan uan uan uan uan uan
Pegawai1 Pegawai2 Pegawai3 Pegawai4 Pegawai5 Pegawai

Pearson Correlation 1 .920** .662** .607** .350* .876**

Kemampuan
Sig. (2-tailed) .000 .000 .000 .013 .000
Pegawai1
N 50 50 50 50 50 50
** ** ** **
Pearson Correlation .920 1 .640 .598 .373 .873**
Kemampuan
Sig. (2-tailed) .000 .000 .000 .008 .000
Pegawai2
N 50 50 50 50 50 50
** ** ** **
Pearson Correlation .662 .640 1 .575 .577 .826**
Kemampuan
Sig. (2-tailed) .000 .000 .000 .000 .000
Pegawai3
N 50 50 50 50 50 50
** ** ** **
Pearson Correlation .607 .598 .575 1 .715 .843**
Kemampuan
Sig. (2-tailed) .000 .000 .000 .000 .000
Pegawai4
N 50 50 50 50 50 50
* ** ** **
Pearson Correlation .350 .373 .577 .715 1 .704**
Kemampuan
Sig. (2-tailed) .013 .008 .000 .000 .000
Pegawai5
N 50 50 50 50 50 50
** ** ** ** **
Pearson Correlation .876 .873 .826 .843 .704 1
Kemampuan
Sig. (2-tailed) .000 .000 .000 .000 .000
Pegawai
N 50 50 50 50 50 50

**. Correlation is significant at the 0.01 level (2-tailed).

*. Correlation is significant at the 0.05 level (2-tailed).

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 Uji Validitas Kepuasan Masyarakat
Correlations
Kep Kepu Kepu Kepu Kepu Kepu Kepu Kepu Kepu Kepu Kepu Kepu Kepu Kepu Kep
uasa asan asan asan asan asan asan asan asan asan asan asan asan asan uasa
n Mas Mas Mas Mas Mas Mas Mas Mas Mas Mas Mas Masy Masy n
Mas yara yara yara yara yara yara yara yara yara yara yara arak arak Mas
yara kat2 kat3 kat4 kat5 kat6 kat7 kat8 kat9 kat1 kat1 kat1 at13 at14 yara
kat1 0 1 2 kat
Pearson 1 .279 .431* .356* .368* .273 .217 .214 .155 .125 .109 .303* .241 .168 .428*
* * *
Correlation
Kepuasan
Sig. (2- .050 .002 .011 .009 .055 .130 .135 .282 .388 .452 .033 .092 .245 .002
Masyarakat1
tailed)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pearson .279 1 .304* .211 .250 .265 .251 .015 .208 .274 .300* .250 .223 .050 .356*
Correlation
Kepuasan
Sig. (2- .050 .032 .142 .080 .063 .079 .916 .146 .054 .034 .080 .120 .732 .011
Masyarakat2
tailed)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pearson .431* .304* 1 .249 .660* .279* .281* .235 .196 .284* .336* .298* .419** .395* .543*
* * * *
Correlation
Kepuasan
Sig. (2- .002 .032 .082 .000 .050 .048 .101 .172 .046 .017 .035 .002 .005 .000
Masyarakat3
tailed)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pearson .356* .211 .249 1 .389* .155 .153 .211 .267 .233 .361* .389* .107 .182 .432*
* * * *
Correlation
Kepuasan
Sig. (2- .011 .142 .082 .005 .283 .290 .141 .061 .104 .010 .005 .459 .206 .002
Masyarakat4
tailed)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pearson .368* .250 .660* .389* 1 .579* .614* .646* .542* .449* .302* .681* .579** .529* .827*
* * * * * * * * * * *
Correlation
Kepuasan
Sig. (2- .009 .080 .000 .005 .000 .000 .000 .000 .001 .033 .000 .000 .000 .000
Masyarakat5
tailed)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pearson .273 .265 .279* .155 .579* 1 .718* .492* .677* .279* -.064 .526* .601** .326* .681*
* * * * * *
Correlation
Kepuasan
Sig. (2- .055 .063 .050 .283 .000 .000 .000 .000 .049 .659 .000 .000 .021 .000
Masyarakat6
tailed)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pearson .217 .251 .281* .153 .614* .718* 1 .674* .650* .545* .295* .562* .515** .526* .790*
* * * * * * * *
Correlation
Kepuasan
Sig. (2- .130 .079 .048 .290 .000 .000 .000 .000 .000 .037 .000 .000 .000 .000
Masyarakat7
tailed)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pearson .214 .015 .235 .211 .646* .492* .674* 1 .662* .571* .234 .597* .537** .548* .767*
* * * * * * * *
Correlation
Kepuasan
Sig. (2- .135 .916 .101 .141 .000 .000 .000 .000 .000 .103 .000 .000 .000 .000
Masyarakat8
tailed)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pearson .155 .208 .196 .267 .542* .677* .650* .662* 1 .489* .174 .715* .601** .418* .762*
* * * * * * * *
Correlation
Kepuasan
Sig. (2- .282 .146 .172 .061 .000 .000 .000 .000 .000 .226 .000 .000 .003 .000
Masyarakat9
tailed)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pearson .125 .274 .284* .233 .449* .279* .545* .571* .489* 1 .710* .498* .580** .675* .747*
* * * * * * * *
Kepuasan Correlation
Masyarakat1 Sig. (2- .388 .054 .046 .104 .001 .049 .000 .000 .000 .000 .000 .000 .000 .000
0 tailed)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pearson .109 .300* .336* .361* .302* -.064 .295* .234 .174 .710* 1 .302* .186 .432* .493*
* * * *
Kepuasan Correlation
Masyarakat1 Sig. (2- .452 .034 .017 .010 .033 .659 .037 .103 .226 .000 .033 .195 .002 .000
1 tailed)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pearson .303* .250 .298* .389* .681* .526* .562* .597* .715* .498* .302* 1 .579** .472* .795*
* * * * * * * * *
Kepuasan Correlation
Masyarakat1 Sig. (2- .033 .080 .035 .005 .000 .000 .000 .000 .000 .000 .033 .000 .001 .000
2 tailed)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pearson .241 .223 .419* .107 .579* .601* .515* .537* .601* .580* .186 .579* 1 .709* .762*
* * * * * * * * * *
Kepuasan Correlation
Masyarakat1 Sig. (2- .092 .120 .002 .459 .000 .000 .000 .000 .000 .000 .195 .000 .000 .000
3 tailed)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pearson .168 .050 .395* .182 .529* .326* .526* .548* .418* .675* .432* .472* .709** 1 .722*
* * * * * * * * *
Kepuasan Correlation
Masyarakat1 Sig. (2- .245 .732 .005 .206 .000 .021 .000 .000 .003 .000 .002 .001 .000 .000
4 tailed)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pearson .428* .356* .543* .432* .827* .681* .790* .767* .762* .747* .493* .795* .762** .722* 1
* * * * * * * * * * * *
Correlation
Kepuasan
Sig. (2- .002 .011 .000 .002 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000
Masyarakat
tailed)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).

70

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 Uji Validitas Kualitas Pelayanan Kesehatan
Correlation
s
Fas Fasi Fasi Fasi Fasi Keh Keh Keh Keh Keh Keh Keh Day Day Day Day Jam Jam Jam Jam Jam Em Em Em Em Em Em Em Ku
ilita litas litas litas litas and and and and and and and a a a a inan inan inan inan inan pati pati pati pati pati pati pati alit
s Fisi Fisi Fisi Fisi alan alan alan alan alan alan alan T an T an T an T an Kep Kep Kep Kep Kep 1 2 3 4 5 6 7 as
Fisi k2 k3 k4 k5 1 2 3 4 5 6 7 gga gga gga gga asti asti asti asti asti Pel
k1 p1 p2 p3 p4 an1 an2 an3 an4 an5 aya
nan
Kes
eha
tan
Pear 1 .161 .479 .443 .517 .169 .156 .306 .485 .447 .444 .430 .465 .569 .457 .566 .547 .024 .136 .415 .461 .196 .20 .235 .198 .342 .014 .227 .55
** ** ** * ** ** ** ** ** ** ** ** ** ** ** * **
son 5 1
Cor
relat
Fasilitas ion
Fisik1 Sig. .263 .000 .001 .000 .241 .279 .031 .000 .001 .001 .002 .001 .000 .001 .000 .000 .869 .345 .003 .001 .173 .15 .101 .167 .015 .924 .114 .00
(2- 4 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .16 1 .161 .149 .174 .153 .211 .154 .235 .238 .149 .282 .258 .119 .285 .132 .117 .152 .237 .251 .133 .272 .09 .079 .161 .315 .168 .325 .31
* * * * *
son 1 5 0
Cor
relat
Fasilitas ion
Fisik2 Sig. .26 .263 .301 .226 .288 .142 .287 .101 .097 .300 .048 .070 .410 .045 .359 .417 .293 .097 .079 .357 .056 .50 .585 .264 .026 .242 .021 .02
(2- 3 9 8
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .47 .161 1 .958 .869 .169 .417 .556 .556 .447 .510 .565 .405 .569 .393 .566 .283 - - .481 .527 .021 .20 .235 - .088 .014 .062 .57
** ** ** ** ** ** ** ** ** ** ** ** ** * ** ** **
son 9 .061 .053 5 .011 9
Cor
relat
Fasilitas ion
Fisik3 Sig. .00 .263 .000 .000 .241 .003 .000 .000 .001 .000 .000 .004 .000 .005 .000 .047 .672 .715 .000 .000 .885 .15 .101 .939 .543 .924 .667 .00
(2- 0 4 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .44 .149 .958 1 .830 .168 .412 .542 .541 .438 .507 .560 .403 .558 .392 .552 .277 - - .473 .521 .036 .14 .245 .015 .111 .041 .088 .57
** ** ** ** ** ** ** ** ** ** ** ** ** ** ** **
son 3 .064 .045 0 3
Cor
relat
Fasilitas ion
Fisik4 Sig. .00 .301 .000 .000 .243 .003 .000 .000 .001 .000 .000 .004 .000 .005 .000 .052 .658 .757 .001 .000 .803 .33 .087 .917 .444 .776 .545 .00
(2- 1 2 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .51 .174 .869 .830 1 .170 .422 .622 .572 .457 .514 .503 .408 .581 .459 .580 .423 .201 .130 .557 .534 .094 .19 .224 .103 .237 .056 .120 .64
** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** **
son 7 1 0
Cor
relat
Fasilitas ion
Fisik5 Sig. .00 .226 .000 .000 .239 .002 .000 .000 .001 .000 .000 .003 .000 .001 .000 .002 .162 .366 .000 .000 .517 .18 .117 .475 .097 .698 .407 .00
(2- 0 3 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .16 .153 .169 .168 .170 1 .686 .624 .591 .695 .378 .333 .345 .477 .422 .077 .057 .003 - .328 .326 .563 .50 .526 .323 .399 .320 .384 .58
** ** ** ** ** * * ** ** * * ** ** ** * ** * ** **
son 9 .006 6 6
Cor
relat
Kehandalan ion
1 Sig. .24 .288 .241 .243 .239 .000 .000 .000 .000 .007 .018 .014 .000 .002 .597 .696 .985 .966 .020 .021 .000 .00 .000 .022 .004 .023 .006 .00
(2- 1 0 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .15 .211 .417 .412 .422 .686 1 .780 .553 .542 .396 .406 .434 .345 .271 .103 .000 .205 .057 .396 .356 .472 .42 .447 .377 .407 .458 .443 .64
** ** ** ** ** ** ** ** ** ** * ** * ** ** ** ** ** ** ** **
son 6 5 2
Cor
relat
Kehandalan ion
2 Sig. .27 .142 .003 .003 .002 .000 .000 .000 .000 .004 .003 .002 .014 .057 .475 1.00 .154 .695 .004 .011 .001 .00 .001 .007 .003 .001 .001 .00
(2- 9 0 2 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .30 .154 .556 .542 .622 .624 .780 1 .818 .763 .659 .591 .566 .642 .464 .365 .254 .181 .089 .596 .569 .425 .43 .435 .283 .402 .128 .263 .77
* ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** * ** **
son 6 5 7
Cor
relat
Kehandalan ion
3 Sig. .03 .287 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .001 .009 .075 .209 .537 .000 .000 .002 .00 .002 .046 .004 .376 .065 .00
(2- 1 2 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .48 .235 .556 .541 .572 .591 .553 .818 1 .719 .714 .669 .602 .741 .652 .529 .418 - .114 .580 .538 .434 .39 .368 .244 .393 - .263 .77
** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** **
son 5 .017 9 .034 6
Cor
relat
Kehandalan ion
4 Sig. .00 .101 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .003 .908 .429 .000 .000 .002 .00 .009 .087 .005 .815 .065 .00
(2- 0 4 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .44 .238 .447 .438 .457 .695 .542 .763 .719 1 .693 .707 .633 .739 .681 .498 .387 .119 .087 .682 .735 .490 .44 .514 .267 .494 .010 .364 .81
** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** **
son 7 5 1
Cor
relat
Kehandalan ion
5 Sig. .00 .097 .001 .001 .001 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .006 .409 .546 .000 .000 .000 .00 .000 .061 .000 .943 .009 .00
(2- 1 1 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .44 .149 .510 .507 .514 .378 .396 .659 .714 .693 1 .821 .867 .826 .731 .732 .556 .070 .205 .707 .651 .441 .39 .405 .225 .415 .011 .272 .81
** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** **
son 4 5 0
Cor
relat
Kehandalan ion
6 Sig. .00 .300 .000 .000 .000 .007 .004 .000 .000 .000 .000 .000 .000 .000 .000 .000 .629 .154 .000 .000 .001 .00 .004 .116 .003 .942 .056 .00
(2- 1 5 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .43 .282 .565 .560 .503 .333 .406 .591 .669 .707 .821 1 .749 .675 .651 .610 .465 .136 .215 .722 .616 .396 .35 .352 .197 .378 - .363 .77
** * ** ** ** * ** ** ** ** ** ** ** ** ** ** ** ** ** * * ** ** **
son 0 6 .022 0
Cor
relat
Kehandalan
ion
7
Sig. .00 .048 .000 .000 .000 .018 .003 .000 .000 .000 .000 .000 .000 .000 .000 .001 .348 .133 .000 .000 .004 .01 .012 .170 .007 .881 .010 .00
(2- 2 1 0
taile
d)

71

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 N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .46 .258 .405 .403 .408 .345 .434 .566 .602 .633 .867 .749 1 .704 .577 .608 .508 .123 .187 .645 .549 .463 .36 .305 .254 .438 .106 .305 .75
** ** ** ** * ** ** ** ** ** ** ** ** ** ** ** ** ** * * ** * **
son 5 1 0
Cor
relat
Daya ion
T anggap1 Sig. .00 .070 .004 .004 .003 .014 .002 .000 .000 .000 .000 .000 .000 .000 .000 .000 .394 .194 .000 .000 .001 .01 .031 .075 .001 .464 .031 .00
(2- 1 0 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .56 .119 .569 .558 .581 .477 .345 .642 .741 .739 .826 .675 .704 1 .704 .768 .704 .133 .332 .813 .709 .400 .43 .495 .239 .480 .069 .269 .84
** ** ** ** ** * ** ** ** ** ** ** ** ** ** * ** ** ** ** ** ** **
son 9 0 6
Cor
relat
Daya ion
T anggap2 Sig. .00 .410 .000 .000 .000 .000 .014 .000 .000 .000 .000 .000 .000 .000 .000 .000 .358 .018 .000 .000 .004 .00 .000 .094 .000 .634 .059 .00
(2- 0 2 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .45 .285 .393 .392 .459 .422 .271 .464 .652 .681 .731 .651 .577 .704 1 .721 .546 .071 .265 .693 .686 .550 .31 .386 .253 .515 - .369 .75
** * ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** * ** ** ** **
son 7 6 .010 0
Cor
relat
Daya ion
T anggap3 Sig. .00 .045 .005 .005 .001 .002 .057 .001 .000 .000 .000 .000 .000 .000 .000 .000 .624 .063 .000 .000 .000 .02 .006 .077 .000 .943 .008 .00
(2- 1 5 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .56 .132 .566 .552 .580 .077 .103 .365 .529 .498 .732 .610 .608 .768 .721 1 .776 .156 .312 .711 .720 .323 .37 .422 .175 .431 - .186 .70
** ** ** ** ** ** ** ** ** ** ** ** ** * ** ** * ** ** ** **
son 6 5 .097 8
Cor
relat
Daya ion
T anggap4 Sig. .00 .359 .000 .000 .000 .597 .475 .009 .000 .000 .000 .000 .000 .000 .000 .000 .280 .027 .000 .000 .022 .00 .002 .225 .002 .505 .196 .00
(2- 0 7 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .54 .117 .283 .277 .423 .057 .000 .254 .418 .387 .556 .465 .508 .704 .546 .776 1 .449 .660 .649 .551 .356 .26 .374 .253 .552 .095 .227 .63
** * ** ** ** ** ** ** ** ** ** ** ** ** ** * ** ** **
son 7 3 6
Cor
relat
Jaminan ion
Kepastian1 Sig. .00 .417 .047 .052 .002 .696 1.00 .075 .003 .006 .000 .001 .000 .000 .000 .000 .001 .000 .000 .000 .011 .06 .008 .076 .000 .511 .112 .00
(2- 0 0 4 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .02 .152 - - .201 .003 .205 .181 - .119 .070 .136 .123 .133 .071 .156 .449 1 .760 .449 .324 .288 .26 .392 .396 .547 .328 .294 .36
** ** ** * * ** ** ** * * **
son 4 .061 .064 .017 3 4
Cor
relat
Jaminan ion
Kepastian2 Sig. .86 .293 .672 .658 .162 .985 .154 .209 .908 .409 .629 .348 .394 .358 .624 .280 .001 .000 .001 .022 .042 .06 .005 .004 .000 .020 .038 .00
(2- 9 5 9
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .13 .237 - - .130 - .057 .089 .114 .087 .205 .215 .187 .332 .265 .312 .660 .760 1 .516 .287 .408 .18 .349 .341 .544 .333 .333 .41
* * ** ** ** * ** * * ** * * **
son 6 .053 .045 .006 9 6
Cor
relat
Jaminan ion
Kepastian3 Sig. .34 .097 .715 .757 .366 .966 .695 .537 .429 .546 .154 .133 .194 .018 .063 .027 .000 .000 .000 .043 .003 .18 .013 .015 .000 .018 .018 .00
(2- 5 9 3
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .41 .251 .481 .473 .557 .328 .396 .596 .580 .682 .707 .722 .645 .813 .693 .711 .649 .449 .516 1 .752 .489 .44 .515 .359 .616 .148 .415 .85
** ** ** ** * ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** * ** ** **
son 5 3 3
Cor
relat
Jaminan ion
Kepastian4 Sig. .00 .079 .000 .001 .000 .020 .004 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .001 .000 .000 .000 .00 .000 .010 .000 .305 .003 .00
(2- 3 1 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .46 .133 .527 .521 .534 .326 .356 .569 .538 .735 .651 .616 .549 .709 .686 .720 .551 .324 .287 .752 1 .530 .53 .636 .265 .515 .053 .374 .80
** ** ** ** * * ** ** ** ** ** ** ** ** ** ** * * ** ** ** ** ** ** **
son 1 8 2
Cor
relat
Jaminan ion
Kepastian5 Sig. .00 .357 .000 .000 .000 .021 .011 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .022 .043 .000 .000 .00 .000 .063 .000 .716 .007 .00
(2- 1 0 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .19 .272 .021 .036 .094 .563 .472 .425 .434 .490 .441 .396 .463 .400 .550 .323 .356 .288 .408 .489 .530 1 .65 .538 .463 .638 .377 .671 .66
** ** ** ** ** ** ** ** ** ** * * * ** ** ** ** ** ** ** ** ** **
son 6 0 1
Cor
relat
ion
Empati1
Sig. .17 .056 .885 .803 .517 .000 .001 .002 .002 .000 .001 .004 .001 .004 .000 .022 .011 .042 .003 .000 .000 .00 .000 .001 .000 .007 .000 .00
(2- 3 0 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .20 .095 .205 .140 .191 .506 .425 .435 .399 .445 .395 .356 .361 .430 .316 .375 .263 .263 .189 .443 .538 .650 1 .811 .456 .554 .252 .432 .61
** ** ** ** ** ** * * ** * ** ** ** ** ** ** ** ** **
son 5 4
Cor
relat
ion
Empati2
Sig. .15 .509 .154 .332 .183 .000 .002 .002 .004 .001 .005 .011 .010 .002 .025 .007 .064 .065 .189 .001 .000 .000 .000 .001 .000 .078 .002 .00
(2- 4 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .23 .079 .235 .245 .224 .526 .447 .435 .368 .514 .405 .352 .305 .495 .386 .422 .374 .392 .349 .515 .636 .538 .81 1 .475 .640 .387 .419 .67
** ** ** ** ** ** * * ** ** ** ** ** * ** ** ** ** ** ** ** ** **
son 5 1 1
Cor
relat
ion
Empati3
Sig. .10 .585 .101 .087 .117 .000 .001 .002 .009 .000 .004 .012 .031 .000 .006 .002 .008 .005 .013 .000 .000 .000 .00 .000 .000 .005 .002 .00
(2- 1 0 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .19 .161 - .015 .103 .323 .377 .283 .244 .267 .225 .197 .254 .239 .253 .175 .253 .396 .341 .359 .265 .463 .45 .475 1 .729 .525 .391 .49
* ** * ** * * ** ** ** ** ** ** **
son 8 .011 6 1
Cor
relat
ion
Empati4
Sig. .16 .264 .939 .917 .475 .022 .007 .046 .087 .061 .116 .170 .075 .094 .077 .225 .076 .004 .015 .010 .063 .001 .00 .000 .000 .000 .005 .00
(2- 7 1 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .34 .315 .088 .111 .237 .399 .407 .402 .393 .494 .415 .378 .438 .480 .515 .431 .552 .547 .544 .616 .515 .638 .55 .640 .729 1 .570 .683 .73
* * ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** **
son 2 4 1
Empati5 Cor
relat
ion

72

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 Sig. .01 .026 .543 .444 .097 .004 .003 .004 .005 .000 .003 .007 .001 .000 .000 .002 .000 .000 .000 .000 .000 .000 .00 .000 .000 .000 .000 .00
(2- 5 0 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .01 .168 .014 .041 .056 .320 .458 .128 - .010 .011 - .106 .069 - - .095 .328 .333 .148 .053 .377 .25 .387 .525 .570 1 .565 .31
* ** * * ** ** ** ** ** *
son 4 .034 .022 .010 .097 2 4
Cor
relat
ion
Empati6
Sig. .92 .242 .924 .776 .698 .023 .001 .376 .815 .943 .942 .881 .464 .634 .943 .505 .511 .020 .018 .305 .716 .007 .07 .005 .000 .000 .000 .02
(2- 4 8 6
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .22 .325 .062 .088 .120 .384 .443 .263 .263 .364 .272 .363 .305 .269 .369 .186 .227 .294 .333 .415 .374 .671 .43 .419 .391 .683 .565 1 .54
* ** ** ** ** * ** * * ** ** ** ** ** ** ** ** **
son 7 2 8
Cor
relat
ion
Empati7
Sig. .11 .021 .667 .545 .407 .006 .001 .065 .065 .009 .056 .010 .031 .059 .008 .196 .112 .038 .018 .003 .007 .000 .00 .002 .005 .000 .000 .00
(2- 4 2 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Pear .55 .310 .579 .573 .640 .586 .642 .777 .776 .811 .810 .770 .750 .846 .750 .708 .636 .364 .416 .853 .802 .661 .61 .671 .491 .731 .314 .548 1
** * ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** * **
son 1 4
Cor
relat
Kualitas ion
Pelayanan
Sig. .00 .028 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .009 .003 .000 .000 .000 .00 .000 .000 .000 .026 .000
Kesehatan
(2- 0 0
taile
d)
N 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50

73

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