When it comes to artificial intelligence vs. human brain, there are people who strongly believe in artificial
intelligence and those who don’t. Humans surely are dependent on machines which has its pros and cons.
There surely is no black and white. It all depends on who is developing, for what purpose and the available
technology.
What do We Prefer?
Humans have a strong need to interact with each other. Communication is not possible with machines. Call
centers use IVR (Interactive voice response) and we get irritated with live person not responding on the call.
Every time we call for customer service, whether it is for issue with the cell or for shopping assistance or for
making some enquiry, we are guided to IVR. It is irritating since we have to unnecessarily go through a long
menu and we cannot express ourselves to the machines. Can we live a life where we can only interact with
machines and not with humans? We always prefer people to communicate. We feel comfortable expressing,
probing and getting our problems solved with humans.