What is your experience as a

ScrumMaster ?
• I’ve no experience
• <1 year experience
• 2-3 years
• 3-5 years
• 5+ years
What is do you understand by
Servant Leadership ?
It begins with the natural feeling that one
wants to serve, to serve first. Then
conscious choice brings one to aspire to
lead. That person is sharply different from
one who is leader first, perhaps because of
the need to assuage an unusual power
drive or to acquire material possessions.”
Situation

Your team member is going through very hard times in his personal life.
His performance in the team is going down hill for the last two sprints.

How do you think a ScrumMaster deal with the situation ? (assuming all
the investigation is done)
What are the consequences when a
Project Manager becomes a
ScrumMaster Over night ?

What happens if a team report as

to a ScrumMaster?
 ScrumMaster service to Development team-As a
Servant Leader
 Supports the team in problem-identification.
 Helps the team in decision-making.
 Challenges the team.
 Listens, understands and empathizes with others
 Encourages and supports the personal development of each individual
 Fosters team collaboration.
 Promotes an atmosphere of continuous learning
 Persuades rather than uses authority
 Thinks beyond day-to-day activities
 Looks for where he/she could help without diminishing others commitment
Seven Pillars of Servant Leadership
 7 pillars radar chart

Leads with Moral Authority Person of Character

Puts people first

Systems Thinker

Has foresight Skilled Communicator

Compassionate
Collaborator

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Put people first

Helps others meet their highest priority development needs.

• Displays a Servant’s Heart
• Is Mentor-Minded
• Shows Care & Concern
Person of Character

Makes insightful, ethical, and principle-centered decisions.

• Maintains Integrity
• Demonstrates Humility
• Serves a Higher Purpose
Skilled Communicator

Listens earnestly and speaks effectively.

• Demonstrates Empathy
• Invites Feedback
• Communicates Persuasively
Has Foresight

Imagines possibilities, anticipates the future, and proceeds with

clarity of purpose.
• Visionary
• Displays Creativity
• Takes Courageous & Decisive Action
Compassionate Collaborator

Strengthens relationships, supports diversity, and creates a sense

of belonging.
• Expresses Appreciation
• Builds Teams & Communities
• Negotiates Conflict
Systems Thinker

Thinks and acts strategically, leads change effectively, and

balances the whole with the sum of its parts.
• Comfortable with Complexity
• Demonstrates Adaptability
• Considers the “Greater Good”
Leads with Moral Authority

Thinks and acts strategically, leads change effectively, and Worthy

of respect, inspires trust and confidence, and establishes quality
standards for performance.
• Accepts & Delegates Responsibility
• Shares Power & Control
• Creates a Culture of Accountability
Questions ?
Thank you