Questionnaire
Name……………………
1. Sex
1) Male 2) female
Age
Education Qualification
Affective Commitment
1. I take
pleasure in
being a
customer of
Religare
health
Insurance
company
2. I have
feeling
or trust
toward
the
organiza
tion
I
3. The
compan
y is the
operatin
g that
takes
the best
care of
their
custome
r
4. There is
presenc
e of
reciproc
ity in
my
relation
ship
with the
compan
y
5. I really
feel that
organiza
tion’s
problem
s are my
own
problem
s
II
6. It pays off
economicall
y to be a
customer of
the company
CC
7. I would
suffer
economicall
y if the
relationship
were broken
8. The
company has
location
advantages
versus other
companies
9.I receive
faulty invoices from the
company
10.The company
RT giving me promises
earlier but not
fulfilling it
11.Company
provide me
poor
services so I
will be
switching
the company
12.If I
needed Insurance
services I would be
satisfied with Religare
health Insurance
company
13. My feeling
CS
toward
Investing in the
III
Religare health
Insurance
company can be
best
14. Overall in
Insurance I believe
that I would be pleased
with Religare health
Insurance
IV
Annexure II- Reliability
Excludeda 0 .0
Reliability Statistics
Cronbach's Alpha N of Items
.761 19
V
Annexure III-Factor
df 171
Sig. .000
1 2 3 4 5 6
RHI1 .726
RHI2 .618
RHI3 .789
RHI4 .841
RHI5 .652
RHI6 .538
RHI7
RHI8 .652
RHI9 .544
RHI10 .635
RHI11 .715
RHI12 .600
RHI13
RHI14 .781
RHI15 -.745
RHI16 .726
RHI17 .793
RHI18 .580
RHI19 .608
VI
Annexure IV- Regression
Model Summaryb
Model Change Statistics
dimension0
1 .225a .050 .037 .98114269 .050 3.864 5 364 .002 2.153
a. Predictors: (Constant), REGR factor score 5 for analysis 3, REGR factor score 4 for analysis 3, REGR factor score
3 for analysis 3, REGR factor score 2 for analysis 3, REGR factor score 1 for analysis 3
b. Dependent Variable: REGR factor score 1 for analysis 2
ANOVAb
Model Sum of Squares df Mean Square F Sig.
a. Predictors: (Constant), REGR factor score 5 for analysis 3, REGR factor score 4 for analysis 3, REGR
factor score 3 for analysis 3, REGR factor score 2 for analysis 3, REGR factor score 1 for analysis 3
b. Dependent Variable: REGR factor score 1 for analysis 2
Coefficientsa
Model Standardized 95.0% Confidence Interval
Unstandardized Coefficients Coefficients for B
Lower Upper
B Std. Error Beta t Sig. Bound Bound
VII
REGR factor .162 .051 .162 3.173 .002 .062 .262
score 4 for
analysis 3
VIII
Annexure V- Cross Tabulation
Customer Retention
C_R * Gender Crosstabulation
Gender
IX
Customer Satisfaction
X
Affective Commitment
XI
Calculative Commitment
XII
Reactional Trigger
Male Female
XIII
Situational Trigger
S_T * Gender Crosstabulation
Gender
XIV
Annexure VI Snap Shots
XV
XVI
XVII