Hospital admission 3
WELCOME 7
ABOUT UZ LEUVEN 8
ACCESS AND PARKING 9
Where are we?
Getting to UZ Leuven by public transport
Parking
ADMISSION TO HOSPITAL 15
Checking in
What should you bring with you?
Who should you inform?
Choice of room
YOUR STAY ON THE WARD 21
Daily routine
Visits
Leaving the ward
Weekend regime
Accommodation for the family
Admission as a day patient
Children as patients at UZ Leuven
YOUR TREATMENT 28
Patient file and privacy
Medical and paramedical care providers
Other staff members
What the badges mean
Information about your care
PATIENT SAFETY AT UZ LEUVEN 54
Patient safety
Your contribution to a safer stay
4
FACILITIES AND SERVICES 59
Disabled people
Library
Cafeteria
Cultural activities
Newspapers and magazines
Prayer room
ATM
Internet - wifi
OctopUZ: interactive screen
Education
Personal care
Post
Radio
Wheelchairs
Phoning
Television
UZ-magazine
Security and feeling safe
Going for a walk
Greeting cards
Shopping
THE HOSPITAL BILL 74
What do you have to pay on arrival?
What do you have to pay on discharge?
How much will your stay cost?
Your bill
Staying in an individual room (single-person room)
YOUR DISCHARGE 78
COMMENTS AND SUGGESTIONS ABOUT YOUR STAY 80
USEFUL CONTACT DETAILS 81
Hospital admission 5
6
A warm welcome to UZ Leuven.
Hospital admission 7
ABOUT UZ LEUVEN
This means that we make every effort to give you the best possible
care at all times in terms of prevention, diagnosis, treatment and
rehabilitation. To do this, UZ Leuven relies on a team of more than
9,000 highly motivated members of staff, spread across four cam-
puses, who combine their knowledge, expertise and commitment on
a daily basis to give you exactly the care you need.
New doctors and care providers are being trained in our hospital all
the time. UZ Leuven is also glad to share its knowledge with other
hospitals and institutions in Belgium and abroad.
8
ACCESS AND PARKING
Hospital admission 9
10
AARSCHOT
14
LT
1 Brusselsepoort
E3
Legend
S SE
2 Tervuursesteenweg
HA
UZ Leuven 3 Kapucijnenvoer
Ring road around Leuven 4 Naamsepoort ST
5 Parkpoort MECHELEN DIE
Streets and roads 6 Tiensepoort
Railway 7 Connection Diestsesteenweg
8 Connection Aarschotsesteenweg
Motorway 14
9 Mechelsepoort E3
Linden
Exit 18 Lubbeek
99 88
BRUSSEL Kessel-Lo
Exit
17 Het Teken
11 7
Markt Station
Exit 16
14 2
2
E3
66
3
3 55 6 km
4
4
TERVUREN
N25
BRUSSEL 14
E3 Korbeek-Lo
E4
0 TIEN
EN
E40
Haasrode
N25
E40
E40
2 3
E xit LUIK
NAMEN
GETTING TO UZ LEUVEN BY PUBLIC TRANSPORT
PARKING
Gasthuisberg campus
• Disabled parking
There are reserved disabled spaces on level 0 of the car park buil-
ding. You can find these spaces by following the blue signs. On this
level, between the two car park buildings, is the glass walkway that
leads to the hospital, without involving any slopes, steps or lifts.
Wheelchairs are available in the glass walkway.
Hospital admission 11
• Paying
Do not leave your ticket in your car because when you return
from the hospital you will need to pay before you get to your car.
You can find the payment machines halfway down the glass walk-
way, just in front of the entrance to the car park. The machine will
provide you with a receipt if you press the indicated button after
paying. If you do not have the right coins or notes, you can pay by
card or change banknotes at the change machine in the foyer.
12
at the main entrance to the hospital. Parking or waiting at the main
entrance is not allowed. The driver must drive on immediately after
passengers get in or out of the car, so as not to hold up the traffic.
If you are driving and have impaired mobility, then you can ask for
assistance from a security guard. Mention this to the internal secu-
rity service when you enter the car park by pressing three times on
the information button at the barrier. This will put you in contact
with a security guard.
• Wheelchairs
Wheelchairs are available from the reception desk in the foyer and
in the glass walkway between the car park buildings and the hospital.
Luggage trolleys are also provided, but you will need a coin to ope-
rate them. Please be sure always to return wheelchairs to reception.
• Wheelchairs
Wheelchairs for patients or visitors are available from the recep-
tion desk in the foyer.
Please be sure always to return wheelchairs to reception.
Hospital admission 13
Pellenberg campus
• Wheelchairs
Wheelchairs for patients or visitors are available from the recep-
tion desk in the foyer.
14
ADMISSION TO HOSPITAL
CHECKING IN
Hospital admission 15
When you register, a passport-sized photo
will be taken which will be used in your pa-
tient file. You will be given a wristband with a
barcode and your personal details (surname,
first name, date of birth, gender, personal pa-
tient number). You should wear this identification band throughout
your stay in hospital. In this way it is clear at all times who you are,
and no misunderstandings can arise concerning your treatment and
care. You need to check for yourself that all the details on your
wristband are correct.
16
WHAT DO I NEED TO BRING WITH ME?
Hospital admission 17
For your medical care
18
WHO SHOULD I INFORM?
Once your admission has been planned and arranged, you should inform:
Hospital admission 19
CHOICE OF ROOM
20
YOUR STAY ON THE WARD
DAILY ROUTINE
Meals
Meals for patients are served between:
You can usually choose from various menus for meals, including spe-
cial dietary requirements. You can consult a dietician for information
about your diet during your stay in hospital, and also for advice if you
have to follow a specific diet when you return home.
Parents, family and other visitors can take meals in the cafeteria.
Hospital admission 21
Because smoking is harmful to health, there is a
general no smoking rule on all UZ Leuven cam-
puses. This applies to all patient rooms, including
private rooms, as well as to all other UZ Leuven
rooms and buildings. However, smoking is permit-
ted in the smoking area outside the hospital, next
to the entrance to the Gasthuisberg campus and
opposite the entrance to the Pellenberg campus.
22
Your nurse can tell you about the probable times at which you will
receive care or treatment, when you will need to go for a test or
need to take medication. Feel free to ask for more information if any
practices or activities are unclear to you or if you want to discuss an
exception to the rule.
Most tests are carried out between 7.30 am and 6.00 pm. Although
tests are scheduled for a specific time, waiting times are sometimes
longer than expected. There are various possible reasons for this:
patients with a complex medical condition sometimes require more
time and attention, or urgent tests sometimes take priority. We do
our utmost to attend to you as soon as possible, but we do ask for
your understanding in the event of delay.
Rest
Please respect your fellow patients’ need to rest, especially if you are
in a room with others. Strict silence must be observed everywhere
on the ward after 10.00 pm. At that time, the night nurse takes over
responsibility until around 7.15 the next morning.
Hospital admission 23
VISITS
Visitors may use the cafeteria, coffee shop and snack and drinks ma-
chines. If you use the day room with your visitors, please behave in
an orderly and quiet fashion, and observe the no smoking rule. Never
let children roam the corridors unsupervised, as they can easily get
lost or end up in dangerous situations. Staircases, escalators and lifts
should not be used as play areas either.
24
LEAVING THE WARD
Consult the nurse first if you are planning to leave the ward, even if
only for a short time. This will ensure that your scheduled tests or
treatments do not have to be postponed and your whereabouts are
always known if someone needs you.
You are only permitted to leave the hospital building after consulting
your attending doctor.
WEEKEND REGIME
If you want to make use of this option, please discuss this when
admission is being planned. The registration service will inform you
about the charges.
Hospital admission 25
UZ Leuven also offers patients’ family members the option of staying
in the immediate vicinity of the hospital. There is a guesthouse for
family members on the Pellenberg campus. On the Sint-Pieter cam-
pus, family accommodation is available for family members of patients
on the Gasthuisberg and Sint-Pieter campuses. The receptionists or
social workers will be pleased to give you all the information you
need. An information brochure is also available and you can find more
information at www.uzleuven.be/en/facilities-for-relatives.
26
ADMISSION AS A DAY PATIENT
The surgical day centre has its own reception brochure, ‘Outpatient
surgery center’, which is distributed by the centre itself. The bro-
chure can also be found at www.uzleuven.be/en/brochure/700716.
Of course as a parent you can also remain with your child day
and night if you wish. Only if it is necessary for a child’s health, for
example if a child is highly vulnerable to infections, will restrictions
be placed on parents’ visits.
You can help your child get used to his/her new surroundings by
making the room more familiar with objects and toys from home.
Preferably choose toys your child can easily play with in bed. But do
not overdo it, as it is important for your child to get enough rest in
order to recover.
Children are children, even when they are ill. Therefore, the hospi-
tal also provides a number of facilities for children. To help prevent
them from falling behind with their schoolwork, school-age children
can attend lessons in the hospital school. Your child can also go to
the playrooms on the children’s wards, where he/she will be profes-
Hospital admission 27
sionally supervised. And a hospital laptop is provided in the room for
chronically ill children, so that they can stay in touch with home and
have something to do during their stay. Your nurse will be happy to give
you more information.
YOUR TREATMENT
UZ Leuven works with one central file per patient across all speciali-
sations. This file is entirely electronic and contains details of doctors,
nurses and paramedics (social workers, physiotherapists, psycholo-
gists, etc.). This facilitates communication between various carers
who, together, are responsible for your care. Thus, your patient file
contributes to safe, high-quality and efficient care and complies with
the law on patients’ rights.
28
Your patient file at UZ Leuven
The list of participating partners is still growing. You will find a cur-
rent list at www.nexuzhealth.be.
Hospital admission 29
What are the advantages for you as a patient?
Because these hospitals work with a shared file, you do not
need to repeat in one hospital what already happened in ano-
ther hospital. Also your attending doctor will always have a full
picture of your health condition. This helps ensure high-quality
care, prevents duplicate testing and makes it easier to refer
you through from one nexuz health hospital to another one.
30
This enables the referring doctor to be better informed and more
involved in the care process and so respond better to the needs of
the patient and his/her family.
You can also grant other people access to this file. Thus, parents can,
for example, view the file of their under-age children or children can
– after receiving permission – view the file of their elderly parents.
You can manage both the access of family doctors and other refer-
ring doctors as well as access of other people to your mynexuz file
yourself in the ‘access’ section (under ‘administration’).
Hospital admission 31
The national eHealth project
This exchange of health records is only possible once you have granted
one-off permission for this. You can do this at the reception desk at
UZ Leuven.
You can also grant or revoke your permission online at any time or
exclude certain care providers from having the right to access your
records via www.ehealth.fgov.be/nl/citizen (Dutch) or
www.ehealth.fgov.be/fr/citizen (French).
32
Managing your file yourself
Hospital admission 33
MEDICAL AND PARAMEDICAL CARE PROVIDERS
Doctors
Your attending doctor is in charge of your medical care and coor-
dinates your care process. He may request additional advice from
a doctor in another specialist field relevant to your treatment or
care. The permanent doctors receive assistance with the perfor-
mance of tests and provision of treatment to patients from interns,
housemen and trainee specialists. They always work under the
supervision of a permanent doctor. You will be told the name of the
doctor in charge when you are admitted to the ward.
34
To ensure continuity of your care, doctors work in teams. It is there-
fore possible that it will not always be your attending doctor who
comes to see you. Your general state of health, your care require-
ments and any questions or concerns you may have are discussed
daily by the team, including your attending doctor.
Nurses
The nursing team is responsible for your nursing care. They work
closely with the doctors and other care providers. The nurse is
often the first person you will speak to about your care. In consulta-
Hospital admission 35
tion with the doctor, the nurse carefully moni-
tors the development of your vital parameters
and symptoms, administers the medication
you have been prescribed and looks after
your general physical and wound hygiene. The
nurse in charge runs the nursing ward and
plays an overall role in ensuring that the ward
as a whole and the care provided there run
smoothly. The care assistant helps the nurse with the daily care of
patients. In addition, there are logistical staff to help with practical
and logistical tasks on the ward, such as cleaning and serving food.
36
Palliative care
Palliative care takes account of the total patient and his/her fami-
ly when effective treatment is no longer possible in the event of
a life-threatening condition. It considers the treatment of physical
complaints, but also pays extra attention to psychological, social or
spiritual needs and wishes. A palliative support team has been
established to provide this total care on all the wards at UZ Leuven.
This team, which consists of nurses, psychologists and doctors, of-
fers individualised practical advice and monitoring to patients, family
members and care providers in hospital and in home care.
Reception
The receptionists are present during your admission. If necessary,
they will accompany you to the ward and give directions to family
members and visitors. You can also approach them as regards prac-
tical questions about consultation times, bus and train times, taxis,
overnight stays for family members and telephoning. The reception
Hospital admission 37
desk for each campus is
located at the entrance
of the hospital.
Psychological support
The psychologist at
the hospital can help
you if you have personal
or relational difficul-
ties, if you experience
problems to do with your thoughts (worrying, confusing thoughts,
concentration problems), feelings (such as depressive feelings, anxie-
ty or insecurity) or behaviour (such as eating problems, apathy or
overactive behaviour), or if you have the feeling that psychological
difficulties are affecting your quality of life. The psychologist will then
consider with you what the problem is, what to make of these dif-
ficulties and how you can get further help.
38
Religious or secular pastoral care
Illness and hospitalisation are often thought-provoking experiences.
If you need to talk things over quietly and confidentially, you can call
on the services of a representative of a recognised religious or secu-
lar group. Catholic chaplains are available day and night for anyone
who asks for a meeting or support, or who would like a rite or sacra-
ment to be administered. They are affiliated to the Catholic tradition
but are open to anyone seeking to understand the meaning of what
is happening to them.
Ombudsman service
If you are not satisfied with some aspect of your hospital stay, you
can always pass on your experiences or comments to the relevant
service or staff member in hospital. They are best placed to discuss
with you how the problem can be resolved. If this does not work or
fails to provide a solution, you can seek help from a mediator from
the hospital’s ombudsman service. This person will listen to you
and can, if necessary, mediate between you and the person or people
concerned. If a solution is not found, he/she can also make enquiries
about further options.
Hospital admission 39
The ombudsman service can be contacted directly on working days
between 8.30 am and 4.30 pm. Outside these hours, you can leave
a message on the answering machine so that the service can contact
you later. Complaints should preferably be submitted in writing. You
can find the contact details at the back of the brochure.
Interpreter
If you speak another language, it is often difficult to understand infor-
mation provided by doctors and care providers or to make yourself
understood. If this is the case, you can use the services of an inter-
preter. This can be arranged via the nurse or social worker on your
ward. A sign language interpreter is also available.
40
Volunteers
In addition to the permanent staff, large numbers of volunteers also
work in the hospital. They take on a number of fixed roles, such as
running the library, but also step in when a listening ear or a helping
hand is needed. In short, they provide that extra touch that makes
your stay more pleasant by helping with countless little things that
other care providers may not be able to attend to.
Hospital admission 41
WHAT THE BADGES MEAN
All UZ Leuven staff wear a badge with their photo. The badge is a
clear means of identification for patients, visitors and other UZ Leu-
ven staff members. There are five badge groups in the hospital which
make the following categories of profession clear at a glance. Each
badge category has its own colour.
Badge groups:
Yellow: doctor
Doctors and dentists
42
Grey: administrative staff member
For example: medical administration,
communication, HR service, financial
service, etc.
Hospital admission 43
tion and following advice.
The full text of the law can be consulted at the reception desk.
The care provider should therefore inform you about the opera-
tion, test or treatment in a manner that is comprehensible, so that
you can decide whether you agree to it or not. The care provider
will always describe the process of an operation, test or treatment
to you, and let you know about any discomfort or risks that may be
associated with it. Moreover, he will present any alternatives to you
and point out to you the possible consequences if you refuse an ope-
ration, test or treatment.
If you think you have received enough information to give your con-
sent, the doctor will record in your patient file that you have given
consent. However, for some operations (such as sterilisation), you
will be asked to sign a document. If you refuse consent, you will also
need to confirm this in writing.
Second opinion
As a patient you are entitled to a free choice of doctor and you can
approach another doctor to request a second opinion. In that case
the other doctor can always request the necessary information from
your attending doctor. The attending doctor will provide the neces-
sary information and, if you so wish, will take over your care again
entirely confidentially.
Before the operation or procedure, the care providers will also ask
you some more questions to check that this is the correct operation
on the correct side on the right patient. If you have any questions at
that time, please do not hesitate to ask them.
Pain
Pain is a complex phenomenon, and is experienced differently by
each patient. UZ Leuven wants to make your stay in hospital as
pleasant as possible, and will make every effort to prevent or control
Hospital admission 45
pain as much as possible. Therefore, your care providers will regularly
ask you if you are in pain. Always report any pain you are in to your
care provider, even if he/she does not specifically ask. Indicate how
severe the pain is and precisely where it is located. Your doctor can
investigate the cause of your pain and prescribe pain relief medication
if necessary. There are also simple measures which will improve your
comfort, thus making the pain more bearable.
Blood samples
Before an operation, the doctor may want to
check whether your blood could pose an infec-
tion risk for the care providers involved (for ex-
ample in the case of hepatitis or AIDS). If you do
not wish these blood tests to be performed, you
should let your doctor know in good time.
If you know that you have an infectious condition, you are also ex-
pected to inform your doctor.
Images
During an operation or procedure, images may be recorded for medi-
cal training purposes or a scientific publication. Such images are always
used in a way that respects your privacy. If you are recognizable on
these images, your permission will be asked first.
46
medical students, in addition to other university training, and provide
training to future specialist consultants in close cooperation with
regional hospitals.
• Transplantation
organ and/or tissue removal after death
Human organ and tissue transplants offer thousands of people a
new lease of life and a better quality of life. This can only be achieved
with a unique gesture of solidarity, i.e. the donation of one’s organs
or tissues after death to give others a chance of survival.
The Transplantoux © project has developed into a biennial sports challenge for transplant
patients, their families, friends, supporters and carers.
Hospital admission 47
The law stipulates that if you die in hospital, your organs and/or
tissues can be removed for transplantation following the official
declaration of death.
The transplant coordinator will first check whether you have ex-
pressed any opposition during your life. This opposition can both
be formal and informal. Formal opposition you can obtain at your
local city hall. Informal opposition can be entered as a note in
your medical record or in a written document. Any opposition
you make will of course be respected.
• Autopsy
Sometimes an autopsy is required to obtain more insight into the
cause of death. There is no specific legislation in this respect, but
the Orde der Artsen (General Medical Council) decrees that au-
topsies can only be conducted providing there has been no formal
or informal opposition from the patient or their next of kin. This
opposition can currently only be recorded informally by notifying
the doctor who is treating you or by informing your family. The
partner or close relatives (parents, children) can object to the au-
topsy, provided this is notified in due time to the attending doctor
and only if the patient did not give permission in advance.
Hospital admission 49
covering medicines. The products can be produced in university
hospitals (as part of/not as part of clinical studies) or in conjunc-
tion with the biotechnology or pharmaceutical industries.
Whilst alive you may be contacted about the use of your bodily
material for advanced therapy and providing you agree and have
signed an informed consent form that is what will happen.
• Scientific research
Scientific research is an important part of the task of any univer-
sity hospital. Bodily material can be used in a number of research
projects. Research projects involving or not involving the use of
bodily material must always be approved by the ethics commit-
tee. Bodily material and minimal data can be temporarily stored
for this purpose, always with due regard for privacy regulations.
Scientific research on human organs rejected for transplantation
also provides extremely important information used to make the
results of transplantation even better and more sustainable.
50
Bodily material left and normally destroyed after a diagnosis or
treatment (blood samples, analyses, autopsies, etc.) is commonly
referred to as ‘residual material’. Residual material can be used for
scientific research subject to two conditions. Firstly, an adequate
and relevant part of the material must be retained to set, refine
and complete a diagnosis or for the treatment of the patient.
Secondly, you must not have (informally) opposed the use of this
residual material.
Hospital admission 51
• Summary: when and how can you register your opposition?
52
It will become possible in the near future (presumably by the
end of 2017) to register your formal opposition to the use
of bodily material in a differentiated manner. ‘Differentiated’
means that you will be able to specify whether your refusal to
donate relates to: 1) transplantation, 2) the production of ad-
vanced therapy medicinal products or 3) scientific research.
Clinical trials
In certain situations you may be asked to take part in a trial. A clinical
trial makes it possible to use ever better drugs and treatments in the
future. Such trials can only be performed after they have been ap-
proved by the UZ Leuven medical ethics committee. On the basis of
all useful and relevant information about the treatment, you are free to
decide whether or not to take part. If you agree, your written consent
will be requested. Naturally, non-participation has no effect at all on
the quality of your subsequent care.
Hospital admission 53
QUALITY AND PATIENT SAFETY
AT UZ LEUVEN
PATIENT SAFETY
54
YOUR CONTRIBUTION TO A SAFER STAY
UZ Leuven makes every effort to ensure safe patient care, but you
too can contribute to a safer stay in hospital. The tips below will help
you to do so.
?
you with care (e.g. giving you medication or blood). They do this to
make sure that no mistakes are made regarding your care.
Ask questions
?
Ask your doctor or care provider about how a treatment or
operation will be carried out, and why it is necessary. Find out
how you need to prepare yourself (for example by abstaining
from food). If something is unclear or you are in doubt about
anything, say so. If you still have questions after the doctor has
come round, write them down so that you can ask during the
next visit.
Ask a family member to come with you when you receive information
about your diagnosis, test results, treatment plan or discharge. This will
help ensure that you do not forget anything important.
Hospital admission 55
Draw attention to anything that seems different from what you ex-
pected or were told. Tell the care provider how you feel. Ask what
you can and cannot do, and keep to the arrangements you have made
with the care provider about your treatment. If you suddenly notice
changes that seem strange to you (such as sudden blood loss from a
wound), talk to your care provider immediately.
Therefore, bring with you to the hospital all medicines (with and
without a prescription) which you take at home. This includes
anti-coagulants, sleeping pills, painkillers, cortisone, hormone prepa-
rations such as the contraceptive pill, stomach medicines, eye drops,
medicated plasters, inhalers, injections, ointments, food supple-
ments, medicinal herbs, homeopathic remedies, etc. Do not forget
medicines that you only take once a week, once a month or only
when necessary. Please make a list of all these medicines.
56
If you have questions during your admission or your hospital stay or
you do not recognise the medicines you are given because they are
different from what you expect, then please do not hesitate to ask
for more explanations from your attending doctor or to talk to the
nurse on your ward.
Hospital admission 57
Look out for situations that could cause falls
Falls are frequent and often cause physical injury. Particularly in an
unfamiliar environment, when you have physical complaints or are
in discomfort and when you are taking medication, there is an in-
creased risk of falling. So remember these tips to minimise the risk of
falling:
58
✔ Do not walk around
barefoot or in socks. Al-
ways wear shoes or slip-
pers which fit well and
do not slip. Make sure
that your clothing is not
trailing on the floor.
DISABLED PERSONS
Hospital admission 59
Facilities at the Gasthuisberg campus
BREASTFEEDING
ROOM OMBUDSMAN SERVICE
LIBRARY
CHAPEL
HAIRDRESSER
HEALTH INSURER
LETTERBOXES
VI
CASH
SI
TO
MACHINE
RS
GROUND FLOOR
’C
REGISTRATIONS
O
CHECK-OUT
NC
(UNDER PLATFORM)
O
UR
SE
LIFT
SHOP
ESCALATOR
Ontwerp & realisatie: dienst communicatie UZ Leuven - juli 2011
STAIRS
RECEPTION
FOYER ATM
VENDING MACHINES
BREAD MACHINE
ENTRANCE
MONEY CHANGER
EXIT
COFFEE SHOP
GROUND FLOOR
LEVEL 2
60
LIBRARY
CAFETARIA
Hot and cold meals are served at certain times in each cafeteria. You
can buy items there such as bread and sandwich fillings, pastries and
hot and cold drinks between main meals.
Hospital admission 61
Gasthuisberg campus – coffee shop
Location: foyer
Opening hours:
• working days: 7.45 am to 7.00 pm
• weekends and public holidays: 2.00 to 7.00 pm
Offering: rolls, cakes and pastries, hot and cold drinks
Vending machines: including bread, drinks, snacks, filled rolls, etc.
62
Sint-Pieter campus - cafeteria
Location: foyer
Opening hours:
working days: 11.30 am to 3.00 pm
• 11.30 am to 2.30 pm: hot and cold buffet
weekends and public holidays: closed
There are also machines dispensing drinks and snacks on the other
campuses, as well as the cafeteria:
• Gasthuisberg campus: near the coffee shop
• Sint-Pieter campus and Pellenberg campus: near reception
CULTURAL ACTIVITIES
Hospital admission 63
NEWSPAPERS AND MAGAZINES
PRAYER ROOM
Gasthuisberg campus
The prayer room is located on the first floor. Follow the yellow ar-
rows until you see the ‘chapel’ sign in the long corridor. The prayer
room is open 24 hours a day.
Prayers are held in the prayer room between 12.45 and 1.00 pm eve-
ry weekday. There is a celebration of the liturgy at 10.45 am on Sun-
days and public holidays. The prayers and celebration of the liturgy are
broadcast on the TV channel ‘UZ Leuven-tv’ on your OctopUZ screen.
Sint-Pieter campus
The chapel is located on the second floor. You can visit it at any time.
Pellenberg campus
The chapel is located on the second floor in block 2. You can visit
it at any time. There is a celebration of the liturgy in the chapel at
10.30 am on Sundays and public holidays. You can follow the liturgy
on the TV channel ‘UZ Leuven-tv’ on your OctopUZ screen next to
your bed.
64
Would you like to speak to a priest or do you
want to receive Communion in your room?
Your nurse will be happy to help you.
ATM
INTERNET - WIFI
You can surf the net or look at your e-mail via OctopUZ, the inter-
active screen next to your bed.
Wifi is available free of charge in the entire hospital. You can log in
with your own laptop if this has a wireless modem. If you do not have
a laptop, then you may be able to use a hospital laptop on the Gast-
huisberg campus during your stay. There is a laptop in the rooms in
the children’s hospital. Use of a laptop and the internet is free.
Hospital admission 65
OCTOPUZ: INTERACTIVE SCREEN FOR TV, RADIO,
INTERNET AND TELEPHONE
EDUCATION
You can also use these numbers to contact the teacher to ask how
your child is progressing. Alternatively, you can e-mail
ziekenhuisschool@uzleuven.be.
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PERSONAL CARE
Hairdresser
If you wish, you can ask the nurse to arrange for a hairdresser to visit
you in your room.
Pedicure
You can also ask the nurse to arrange foot care from a chiropodist.
The charge will be included in your hospital bill.
POST
You can give any letters you want to send during your stay to the
nurse or post them yourself at the entrance, outside the hospital.
There is a letterbox at reception on the Pellenberg campus.
Hospital admission 67
Postage stamps are on sale in the foyer shop on the Gasthuisberg
campus.
On the Pellenberg campus you can purchase a limited number of
postage stamps at reception.
RADIO
You can listen to the radio in patient rooms via OctopUZ, the inter-
active screen next to your bed.
WHEELCHAIRS
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Most wheelchairs are fitted with a coin slot which takes 0.50, 1 or
2 euro coins. When you leave, you can leave the wheelchair in the
glass walkway, at the entrance to the car park. Please always return
wheelchairs without a coin slot to reception.
PHONE CALLS
When you register at the hospital you will be given a card with a
pin code and your personal telephone number. Keep this number
throughout your stay in hospital, even if you change room or ward.
Hospital admission 69
Internal phone calls (to services within the hospital) are free of
charge. To dial an internal number, omit the area code 016 and the
first digit (3).
Example: The full number for the Gasthuisberg campus reception is
+32 16 34 35 36, and the internal number is 43536.
Other phone calls are billed automatically, and the total charge will
appear on your hospital bill. During the admission process you will
be given an overview of phone charges. This is also displayed on the
notice board in the nursing ward.
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TELEVISION
You can watch television in patient rooms via OctopUZ, the interac-
tive screen next to your bed.
UZ-MAGAZINE
You need to be able to feel safe in hospital. This is why many of the
access doors are electronically protected, and can only be opened
with a badge. In some places there is camera surveillance, and our
security guards are available 24 hours a day.
Hospital admission 71
If you notice anything suspicious or unusual during your stay, contact
a nurse or other member of the hospital staff.
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GOING FOR A WALK
GREETING CARDS
SHOPPING
Hospital admission 73
THE HOSPITAL BILL
You do not have to pay an advance if you are affiliated to a Belgian health
insurance fund or have a European (EC) health insurance policy, or if you
can produce a payment undertaking from a private insurance company.
However, in all other cases, you will be asked to pay an advance.
Patients who are affiliated to a health insurance fund only pay the
charges which are not reimbursed by the health insurance fund. If
you are not affiliated to a health insurance fund, all charges for your
hospital stay are payable by you in full. Certain operations (e.g. cos-
metic surgery) are not refunded. Check with your health insurance
fund or insurance company beforehand.
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HOW MUCH WILL MY STAY COST?
The amount you pay for your hospital stay mainly depends on your
cover via the health insurance fund or hospitalisation insurance po-
licy, the length of your stay, the type of room you choose and any
additional products or services that you use during your stay. You
will find the exact rates on the admission statement that you sign on
admission. You can also have an estimate of your final bill drawn up
in advance, in the light of your specific situation.
YOUR BILL
Your bill clearly states which costs are charged to your health
insurance fund and which costs you have to pay yourself. The
costs are grouped together under different headings.
Accommodation costs
The main part of the cost of your stay will be paid by the health
insurance fund. You yourself always have to pay a fixed amount for
your stay and the care you receive. This is a fixed amount per day
– regardless of the type of room – which is determined by law. You
also pay a fixed amount per day for medicines and for ‘clinical bio-
logy’ (lab tests). You will always be charged these fixed costs, regard-
less of whether you have actually used these things or not. The exact
amount that you pay depends on your personal situation. You will
be informed of this at the time of your admission via the admission
statement. You can also enquire about the charges in advance from
the registration service.
Hospital admission 75
Pharmacy
For some drugs you will receive a reimbursement from your health
insurance fund and only have to pay the non-refundable part, while
you will have to pay others in full. A distinction is also made between
refundable and non-refundable products as regards implants, pros-
theses and other medical devices. Ask your doctor what charges you
can expect before your treatment.
Other supplies
Supplies of blood, blood plasma and plaster casts are charged for
separately.
Sundry charges
During your stay you may also use other services and products that
are non-medical in nature (phone charges, nappies, etc.) or that re-
late to your personal comfort (hairdresser, etc.). These are not re-
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imbursed by your health insurance fund. You will find an overview
of the charges for these services or products on your admission
statement.
For more information about the charges for your stay, please
contact the medical administration service (see ‘useful contact
details’).
Room supplement
If you opt for an individual room, a room supplement per day will be
charged. If you are staying in an individual room for medical reasons
or if you have not asked to stay in an individual room, you will not
have to pay a room supplement.
Fee supplement
Your attending doctor will charge a supplement in addition to his/her
basic fee. Normally, this supplement is a maximum of 150 per cent
of the basic fee. Discuss this beforehand with your attending doctor.
Normal stay
Room type Fee supplement Room supplement
Shared room No No
Individual room Up to 150% 75 euros per day
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Staying overnight with your child: rooming-in
Room type Fee supplement Room supplement
Shared room No No
Individual room Up to 150% No
YOUR DISCHARGE
Make sure you ask in good time for any certificates and dis-
charge documents you need. When you leave the room, check
that you have not left any personal belongings behind.
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Hospital admission 79
COMMENTS AND SUGGESTIONS ABOUT
YOUR STAY
On the form at the back of the brochure, you can tell us about your
experiences and make any suggestions. When you have completed it,
you can return it via the nurse or the reception service. You can also
return it to the ombudsman service after your stay.
Address: UZ Leuven
Ombudsdienst
Herestraat 49, 3000 Leuven
Tel. 016 34 48 18, fax 016 34 46 55
E-mail ombudsdienst@uzleuven.be
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USEFUL CONTACT DETAILS
Reception
Gasthuisberg campus 016 34 35 36 onthaal@uzleuven.be
Sint-Pieter campus 016 33 70 03 onthaal@uzleuven.be
Sint-Rafaël campus 016 33 27 05 onthaal@uzleuven.be
Pellenberg campus 016 33 83 65 onthaal@uzleuven.be
Admissions service
Gasthuisberg campus 016 34 35 30 opname@uzleuven.be
Pellenberg campus 016 33 83 80 opname@uzleuven.be
Registrations
Gasthuisberg campus 016 34 35 10
Sint-Pieter campus 016 33 70 03
Sint-Rafaël campus 016 33 27 05
Pellenberg campus 016 33 80 20
Pastoral service
Gasthuisberg campus 016 34 86 20
Sint-Pieter en Sint-Rafaël campus 016 33 25 00
Pellenberg campus 016 33 83 50
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Palliative support team 016 33 24 22
Hospital school
Gasthuisberg campus 016 34 39 62 ziekenhuisschool@uzleuven.be
Pellenberg campus 016 33 81 06 ziekenhuisschool@uzleuven.be
Emergency service
Gasthuisberg campus 016 34 39 00
UPC KU Leuven
Kortenberg campus 02 758 05 11
Gasthuisberg campus 016 34 80 00
PVT Andreas Lubbeek 016 21 02 30
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F O R M
IDEAS, COMMENTS,
POSITIVE OR NEGATIVE EXPERIENCES
You can use this form to let us know what you think.
Put the form into the envelope addressed to the Ombudsdienst (ombuds-
man service), which you will find at the back of the brochure. You can
hand it over to the nurse or the reception service. You can also return this
form to us after you have left hospital.
Name (optional): . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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F O R M
You can use this form to request a visit from a representative of any
recognised religion or secular group. You will get a response more quickly
by phoning the internal number 48620. Below we list the representatives
of the different religious and secular groups available at UZ Leuven. You
can also request a visit from another representative of your religion or
from another secular counsellor. In this case you should tell us his/her
name, address and phone number if you know them.
• Catholic Church:
• hospital priest or chaplain
• parish priest
• Representative of the Protestant religion
• Representative of the Jewish religion
• Secular counsellor
• Representative of the Anglican Church
Date: . . . . . . . . . .
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Hospital admission 91
© November 2017 UZ Leuven
This text and these illustrations can only be copied subject to prior authorisation
from the UZ Leuven communications department.
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