Frequently Asked Questions

CrewCard Program

Who do I contact for Contact the Ship’s designated Crew Office personnel, or CrewCard Support Maritime
CrewCard Program Support? Representative, or Customer Care Center.

CrewCard Support Maritime Representative

 CrewCard Support for program inquiries and card disputes
o email CardSupport@CrewCardSupport.com
 Transfer Support for wire transfer/ACH (card-to-account) inquiries
o email TransferSupport@CrewCardSupport.com

Customer Care Center

Call toll free in the U.S. only - 1.800.798.4134
Outside the U.S. call - 1.727.227.2160

Call the 24/7 Customer Care Center Automated Service for this information:
 balance inquiry
 last five transactions
 process a transfer
 change your PIN#

Call the 24/7 Customer Care Center and speak to a representative only to report a
lost or stolen card.

Where can I view CrewCard Internet

or AccessCard information Go to the CrewCard website https://www.crewcardsupport.com to review your
and perform CrewCard or balance, see transaction information, process a transfer, or change your PIN.
AccessCard transactions?
Crew-Only ATM
Go to the ATM in the crew area to obtain cash, print a mini-statement, review
transactions, process a card-to-card transfer, or change your PIN.

How do I enroll my  Go to https://www.crewcardsupport.com

CrewCard/AccessCard  If you have not already done so, enroll your card following the prompts on the
online? website, and create a new User ID and password

Requirements for creating a new User ID/Password

 User ID must be 10-24 characters (no special characters)
 Password must be 10-63 characters must include at least one upper-case
letter, one lower-case letter, one number AND one of these symbols - # $ &

If you are asked for SSN, enter the last digit of your Crew ID# followed by 3 zeros.

What is a Card-to-Account A Card-to-Account (ACH) transfer allows you to send funds from your CrewCard to a
Transfer? U.S. bank account only. You will need to have the routing number for the U.S. bank
and the account number.

If you want to transfer funds to an overseas financial institution, you must request a
wire transfer using the Global Currencies link on the website. Confirm all banking
details with the beneficiary bank for accuracy and completeness.

What is a Card-to-Card
Transfer?
What if my CrewCard or
AccessCard has transactions
that are not authorized?
What if I forgot my
CrewCard/AccessCard PIN?
Can my CrewCard or
AccessCard be used in an
OFAC- sanctioned country?
Where do I go for CrewCard
Statement Information?
Frequently Asked Questions
CrewCard Program
You can transfer funds from your CrewCard to an AccessCard. Use the crew-only
ATM or the CrewCard website at https://www.crewcardsupport.com.
If there are questionable transactions on your card, immediately notify the Ship’s
designated Crew Office, or call the Customer Care Center 24/7 at 1.800.798.4134 (toll
free, US only), or 1.727.227.2160 (outside the US), or send an email to
CardSupport@CrewCardSupport.com. Your card will be put in a hot status so that it
cannot be used. Your claim will be researched and you will be notified of the results.
You can create a new PIN as long as you have your card in your possession. Go to
the CrewCard website and select “Change PIN”. You can create a new PIN.
No, neither your CrewCard nor AccessCard can be used in an OFAC sanctioned
country. This includes any purchases, ATM withdrawals or access to the CrewCard
website.
Send an email to CardSupport@CrewCardSupport.com if you want printed statement
information. It is available for the past 12 months only. It is provided on BB&T
letterhead with the BB&T bank seal for you to provide to your financial institution.

How do I login to the
CrewCard Wire Service?
What is remitter information?
What is a beneficiary?
Where do I get the required
banking information to send
my wire?
Are wires sent in local
currencies or in U.S. dollars?
How much can I send?
How long does it take for
Western Union to release my
wire?
What will delay the release of
my wire?
What if I need assistance with
my wire, if I want to cancel a
wire, amend my wire, or have
not received the deposit of
funds?
Frequently Asked Questions
Global Currencies - Wire Transfer Program
Log in to the CrewCard website at https://www.crewcardsupport.com. At the Home
Page, on the left-hand side of the page select “GLOBAL CURRENCIES” to enter the
CrewCard Wire Service site.
You, the crew member, are the remitter. Enter your full name and your home address
information.
A beneficiary is the individual you are sending the wire payment to. It can be to
yourself if your name is on the bank account in your home country.
All banking information should be verified with your financial institution prior to your
wire order.
You can send wires in both local currencies or in U.S. dollars. Please confirm the type
of currency in your bank account when making this decision.
In a 24 hour period, the maximum amount of a wire is U.S. $10,000 plus the wire
transfer fee charged by Western Union.
Western Union will review and release wires within 1-2 business days. If your wire has
any compliance issues it will take longer.
You must put in the full/complete beneficiary name as it appears on the bank account
in your wire order. You must confirm all banking details with the beneficiary bank. Put
your personal email address in the ‘Notes’ section of the wire order to expedite contact
if there are wire issues. Do not put any extra information in the Notes or Reference
section.
Contact Transfer Support for assistance, TransferSupport@CrewCardSupport.com