DAFTAR ISI

JUDUL
KATA PENGANTAR................................................................................... i
DAFTAR ISI.................................................................................................. ii
BAB I
PENDAHULUAN
A. LATAR BELAKANG........................................................................... 1
BAB II
TINJAUAN PUSTAKA
A. Definisi Standar Outcomes Pelayanan Kebidanan................................. 2
1. Kepuasan Pelanggan.............................................................................. 3
2. Ketepatan Pelayanan Kebidanan........................................................... 7
3. Efisiensi Dan Efektifitas....................................................................... 8
4. Meningkatkan kinerja bidan................................................................... 11
BAB III
PENUTUP
A. KESIMPULAN............................................................................... 20
B. SARAN........................................................................................... 21
DAFTAR PUSTAKA

ii