5 MECHANICS 4-3.

1 VOCATIONAL COMMUNICATION

A At the reception

1. Work in pairs. Make up conversations with visitors like this one. Use the
table below. Choose one or two people from the table. Take turns. Use at
least your name and workplace in your answers.

Receptionist Good morning.

Visitor Good morning. I’m here to
meet Mr Steven Jones.
Receptionist What’s your surname,
please?
Visitor Szabó.
Receptionist How do you spell that?
Visitor S-Z-A-B-O
Receptionist And your first name?
Visitor Ferenc. That’s F-E-R-E-N-C
Receptionist And what company do you
work for?
Visitor I work for Gerber Appliances.
Receptionist Thank you. Please take a seat.

Visitor list Date: 12 Sept

Visitor no. First name Surname Company To meet
1 Ferenc Szabó Gerber Appliances Steven Jones
2 Balázs Kiss Euronics Ltd Peter Ariacs
3 Ildikó Nagyfali Central Park John Neill
4 Péter Kovács Otis Technology Sam O’Hara
5 József Saslik Elcoteq Kimmo Kuukkankorpi

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5 MECHANICS 4-3.1 VOCATIONAL COMMUNICATION

B Ordering things

1. Make a list of tools and supplies. Look at the list of Hungarian words. Find
their English equivalents in the grid. How many can you find in five minutes?
You can use a dictionary to check your ideas.
The words can go in these directions:
, 

reszelő kapocs, csíptető

anyacsavar csavarhúzó

kézifűrész kötél

tűzőgép munkaasztal

ráspoly kalapács

lemezcsavar csípőfogó

csavar véső

csavarkulcs szögbelövő

csavaralátét fémfűrész

szög horog, kampó

kés, tőr kábel

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5 MECHANICS 4-3.1 VOCATIONAL COMMUNICATION

2. Useful telephone phrases - Collect useful phrases under each heading.

To start your collection, use the conversation in exercise 1.

Starting the call:

Messages:

Spelling:

Checking
understanding :

Ending the call:

3. You can order things for your work over the phone. Match the Assistant's
and the Customer's sentences. Then write down the conversation in the
correct order.
Assistant:
a. Yes, I’m ready.
b. OK. Let me check. 25 bolts size………..
c. OK. Could you read your order, please?
How many items are there?
d. Fifty washers. Right.
e. Size 8?
f. Five meters.
g. Four three five.

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5 MECHANICS 4-3.1 VOCATIONAL COMMUNICATION

Customer:
1. That’s right and that’s it.
2. Twenty-five size 8 bolts, reference number
B8J dash 435.
3. And the last thing is 5 metres of rope.
4. That’s right, size 8. Then twenty-five size 8
nuts, reference number N8J dash 435.
5. There are 4 items. Can I start?
6. Then fifty washers size 8, reference number
W8J dash 522.

4. Help the assistant to fill in the order form, using the information in the
conversation.

5. Read the conversation in pairs.

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6. Order screws and fixings from the tables. Use the hints below.

Could you start? How many

items are there?
Yes. There are ….. items. Are
you ready?

Yes, I’m ready. You can start.

Give the number of the pieces,
size, item, reference number.

Check the number and size

That’s right. Repeat the number

and size. Order the next item.
…

And the last thing is a …..give

the number and size of the last
item.
Repeat the number and the size.

That’s right and that’s it.

Brass Woodscrews
For traditional & decorative finish. Produced to BS1210 design
Screw Size Price
(Guage) Length (Inches) Length (mm) Box Quantity Order Code Inc. VAT
4 1/2 13 200 100234012 £1.75

4 3/4 19 200 100234034 £1.99

4 5/8 16 200 100234058 £1.99

6 3/4 19 200 100236034 £2.69

6 1 25 200 100236001 £3.28

8 1 25 200 100238001 £4.22

8 1 1/2 38 200 100238112 £5.86

8 1 1/4 32 200 100238114 £5.04

10 1 1/4 32 200 100231114 £7.04

10 1 1/2 38 200 100231112 £8.80

10 2 51 100 100231002 £6.45

10 2 1/2 64 100 100231212 £9.39

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5 MECHANICS 4-3.1 VOCATIONAL COMMUNICATION

Hammer Fixings
Ideal for plumbing fittings and door/window frames.

Price
Brand Guage Length (Inches) Length (mm) Box Quantity Order Code Inc. VAT
Powerline 6 1 9/16 40 100 102236040 £3.28

Powerline 6 2 3/8 60 100 102236060 £3.51

Powerline 8 3 1/8 80 100 102238080 £5.86

Powerline 8 3 15/16 100 100 102238100 £7.04

Powerline 8 4 3/4 120 100 102238120 £8.21

http://www.machinemart.co.uk/rangeguidesNoRangeRef.asp?g=999&r=9906

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5 MECHANICS 4-3.1 VOCATIONAL COMMUNICATION

B Ordering things

1. Tools and supplies

reszelő file kapocs, csíptető clamp

anyacsavar nut csavarhúzó screwdriver

kézifűrész handsaw kötél rope

tűzőgép stapler munkaasztal bench

ráspoly rasp kalapács hammer

lemezcsavar screw csípőfogó pliers

csavar bolt véső chisel

csavarkulcs spanner szögbelövő nailgun

csavaralátét washer fémfűrész hacksaw

szög nail horog, kampó hook

kés, tőr knife kábel cable

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2. Useful telephone phrases - possible answers:

Starting the call: - Hello.
- Is that the ….?
- This is Peter.
Messages: - Just a second. I need a pen.
- Are you ready?
Spelling: - How do you spell that?
- P-E-T. Then …..
Checking: - So, that’s ….
- Pardon?
Ending the call: - Thanks.
- You’re welcome.
- Good-bye.

3. The conversation in the correct order:

 (b) OK. Could you read your order, please? How many items are there?
 (5) There are 4 items. Can I start?
 (a) Yes, I’m ready.
 (2) Twenty-five size 8 bolts, reference number B8J dash 435.
 (e) Size 8?
 (4) That’s right, size 8. Then twenty-five size 8 nuts, reference number
N8J dash 435.
 (g) Four three five.
 (6) Then fifty washers size 8, reference number W8J dash 522.
 (d) Fifty washers. Right.
 (3) And the last thing is a 5 metres of rope.
 (f) Five meters.
 (1) That’s right and that’s it.
 (b) OK. Let me check. 25 bolts size………..

4. The Order Form:

Quantity Reference no. Item Size
1 25 pcs B8J-435 bolt 8
2 25 pcs N8J-435 nut 8
3 50 pcs W8J-522 washer 8
4 5m - rope -

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5 MECHANICS 4-3.1 VOCATIONAL COMMUNICATION

C Safety rules

1. Read these rules from the Internet. Are the sentences below true or false?

True False
If you run out of time you can take a shortcut.  
You should take a break if you are tired.  
You should use up-to-date manuals.  
You mustn’t read warnings and instructions.  
You must call in professionals if the job is too much.  
You can choose any tools.  
You must wear loose clothing and a ring.  
Always use a chisel to open a tin.  

BEFORE YOU START

Planning the task ahead can save time and money.

More haste, less speed ... Don't under-estimate how long a job will take. If you start
to run out of time, don't rush or take a shortcut. Tiredness is a big factor in many
accidents, so give yourself a break.

To the letter ... Read instructions and warnings, especially if you are using some
equipment for the first time. Make sure manuals are up to date - equipment changes
all the time.

Don't be a hero ... If a job is too much, call in the professionals. Proving a point is
little use if it puts you in hospital.

Right for the job … Choose the right tools and protective equipment for the job.
Don't wear loose clothing or jewellery, and tie back long hair, or put it under a hat.

Never climb a ladder unless the latch is closed.

Never use a chisel to open a tin. Always use a screwdriver or other suitable device.

(Adapted from: www.diyfixit.co.uk  Safety  Before you start)

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3. Draw illustrations for the rules. You can use the pictures below for two of
the six. Work in pairs. Find the most humorous illustrations in the class.

4. Project: Humorous safety signs

Make a list of more safety rules. Design signs for them. Make them colourful and funny.
Draw the signs and organise an exhibition of them. Here are some examples from
other areas of life:

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5 MECHANICS 4-3.1 VOCATIONAL COMMUNICATION

C Safety rules

3.
True False
If you run out of time you can take a shortcut.  
You should take a break if you are tired.  
You should use up-to-date manuals.  
You mustn’t read warnings and instructions.  
You must call in professionals if the job is too much.  
You can choose any tools.  
You must wear loose clothing and a ring.  
Always use a chisel to open a tin.  

Words and phrases

haste sietség manual kézikönyv

speed sebesség up to date naprakész
under-estimate alábecsül prove a point bizonyítani
run out of time kifut az időből protective equipment védő felszerelés
take a short cut lerövidíteni valamit loose clothing laza, lötyögő ruha
tiredness fáradtság latch kallantyú
warning figyelmeztetés suitable device megfelelő eszköz

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