C O M P A N Y P R O F I L E

VISION
To be the leading Outsourcing Service
Company in Asia unbounded by distance
when it comes to providing quality.

MISSION
Onevoix is a company dedicated to become
a seamless extension of our clients by consistently
delivering the highest quality, efficient and
innovated contact center service management,
back office solutions and knowledge process
outsourcing services in the Philippines.
 MANAGEMENT
DIRECTORY

Miraluna Yardan
President

Vladimir Yardan
Chief Technology Officer

Dominic Caberte Larianne Pachica

Vice President - Client Relations Vice President - Finance

Edward Caberte
Human Resource Executive

BUSINESS PROFILE
Since its founding in the Philippines in 2009,
OneVoix Job Referral Consultancy Services has
grown from a modest startup company to a
million dollar business.
The founders are a group of young people who
wanted a company composed of like-minded
individuals; Individuals who are not afraid of
changing the status quo and shaking things up.
More so, they wanted to put together a team
who treated each other like family.
As the family grew, these young, talented
individuals would pave the way and lay the
foundation for what is now a company with
enough manpower to handle over a dozen clients
whose hearts they won by treating the business
like their own.
Our clients range from small businesses to fortune
1000 corporations. Onevoix has gone from baby
steps and transitioned to leaping hurdles all in a
matter of 4 years; and our Journey has just begun.

ONEVOIX
IS NOT JUST A PLACE
FOR YOU TO WORK,
IT IS THE PLACE
TO WORK.
The most important resource any
company can have is strong Human
Resource Management. With Onevoix,
candidates are not only given a chance to
land a job, but are also given professional
opportunities to build their lifetime careers.
MERITS •U
 nique and creative solutions that meet
the clients’ expectations not only by
• Team work based on the
implementation of progressive
realizing the clients’ business objectives, communications disciplines
but particularly by our strict adherence
to the ethical principles and integrity • Professional quality of services provided
towards work. by a highly motivated team of talented
individuals.
•C
 ontinuous search for opportunities
beyond the agreed communications and • Courage and readiness to communicate
business objectives. on behalf of client in crisis.

•C
 reative approaches to the clients’ • Strong technological background.
special needs in order to find unique and
tailored communications solutions • 24/7 availability.

SERVICES
We would like to express our gratitude
towards our clients who have placed their trust
in us since 2009. We have proven our expertise in
dealing with technical, sales, and financial matters.

We believe that the length of our service

agreements is proof of the positive effect
of our activities on our clients’ business.

Inbound Call Center

• Customer support services
• Information support
• Invoicing support
• Delivery information and support
• Customer support solutions
• Business feedback
• Customer opinion
• Product survey
• Deal closing support
• Delivery information support
• Invoicing and order filling solutions
• Research and survey support
• Event management support
• Collections support
• Competitor updates

Outbound Call Center

• Telemarketing
• Appointment fixing
• Deal closing support
• Dynamic order filling services 02 8073592
• Customer satisfaction surveys
• Payment reminder Unit 504 ALPAP II Bldg, Trade St., cor.
• Debt collection Investment drive, Madrigal business center,
• Credit card verification solutions
Ayala Alabang, Muntinlupa city
• Outsourcing program notice
• Advertising and brand management
• Follow-up calls and mailers
• Business correspondence assistance  info@onevoix.com
• Credit card processing
• Mortgage Lead Generation
• Prospecting
• Recruiting www.onevoix.com
 2017 1ST QUARTER
PERFORMANCE
JANUARY TO MARCH 2017
TICKET HANDLING
PERFORMANCE
94%
0:16
Tickets are being responded to A FIRST CONTACT
within 1:01 hours of receipt. RESOLUTION RATE
OF 94% is in effect
This is in consideration of
for all tickets received
16.6 TICKETS RECEIVED
per agent per day. and responded to.

JANUARY TO MARCH 2017

CHAT PERFORMANCE A CALL CENTER

IS ONLY AS
STRONG
Chats are oftentimes overlooked, such is not the
case with us. At OneVoix, we treat each metric
with utmost importance as we believe that...
AS ITS 0.12
WEAKEST
LINK
WE DON’T LIKE OUR
CLIENTS TO WAIT.
A pick up time of 12 seconds is
our average to tend to your needs

8510
JANUARY TO MARCH 2017

CALL PROCESSING
PERFORMANCE
A total of 8510 calls was received by
our center for the 1st quarter of 2017.
CALLS
We are currently on a 4:26 average FUN FACT
handling time which is outstanding The average call center’s
for a hybrid call center. average handling time is 5:97

Historically, this is a
24% IMPROVEMENT

6
from last years performance.

2
We make sure to introduce

:
processes to further

4
enhance this metric.

M E
ING TI
A N DL
H