Job Description

Job Title: Consultant MP Location: HN/ HCM

Department/Group: Permanent Recruitment Services Report to: Team Leader and upper level
(PERM)
Job Purpose :
Responsible for delivering high quality service to clients and candidates of specific skills or industry by matching skills of
qualified candidates to client vacancies, developing and retaining business by providing outstanding customer service and
quality, commercial solutions to recruitment requirements and performing a variety of administrative tasks that support the
overall mission of quality performance and service.
Roles & Responsibilities: Amount of Time
1. Sales 30%
• Existing business developed & retained
• New Business acquired
• Make regular outside sales, telesales and send marketing materials to prospects
• Research local market to identify and qualify potential business opportunities
• Apply the Telephone Appointment Getting (TAG) approach to telephone sales to establish contact
with the prospect clients
• Monitor competitors’ activities & industry trends in the area
• Develop close business relationships and establish on-going recruitment needs of clients.
• Identify ASK : Attitude, Skills and Knowledge of the job from the clients to facilitate effective
recruitment drive
• Market good candidates (KSS ) to existing clients
30%
2. Customer Service
• Service level to clients
• Candidate management
• Apply the Predictable Performance System (PPS) and profiling tool to select the candidates
• Prepare the resume of the candidates and present to clients
• Use persuasive ability to sell the job (base on key skills) to the applicant, and the applicant to the
client
• Be involved in salary package negotiation communicate all requirements of the job to the
applicants
• Conduct reference checks
• Apply the quality performance programs to ensure we provide quality service
o QP125 (candidate satisfaction)
o QP 102/103 ((new/existing clients)
o QP-124-Candidate review at 21 days
30%
• Provide career advice to candidates and market trends to clients as part of service
Apply candidate retention program to build relationship with candidates
3. Candidate Attraction
• Update weekly activities for submission to Branch on WAR identify core candidates and
implement appropriate methods to attract them
• Interview candidates within corporate guidelines to establish strengths, skills and requirements
• Register core candidates within corporate and legal requirements
• Utilise in-house technology to test candidates' skills and to cross-train if required
• Minimise time spent with non-core candidates
• Accurately interpret clients' person specification and identify suitable candidates through effective
job matching
• Use persuasive ability to sell the job to the candidate and the candidate to the client
• Communicate all requirements of the job to the candidate
• Provide face-to-face pre-interview advice to all candidates
• Follow up all placements to ensure retention of fee 10%

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 • Develop and maintain good relationships with core candidates to ensure loyalty
4. Administration
• Updated database
• Maintain accurate and complete records on all clients and candidates into database
• Ensure continuous growth of the candidate database whilst maintaining its integrity throughout all
dealings
• Ensure prompt billing and collections
5. Other tasks as assigned
Competencies Requirement : Proficiency
level
1 Interpersonal Sensitivity — Recognize and respect different perspective and appreciate the benefit 4
of being open to the ideas and view of others.
2 Administration and Management — Knowledge of business and management principles involved in 4
planning, resource allocation, human resources modeling, production methods, and coordination of
people and resources.
3 Written Communication — Having writing etiquette with grammar foundation to express facts, ideas 5
in a clear, convincing, and organized manner.
4 Oral Communication — Make clear and convincing oral presentations to individuals or groups; 5
listens effectively and clarifies information as needed; facilitates an open exchange of ideas and
fosters an atmosphere of open communication.
5 Quality Orientation — Accomplish tasks by considering all areas involved, no matter how small; 5
showing concern for all aspects of the job; accurately checking processes and tasks; being watchful
over a period of time.
6 Problem Solving / Analytical Thinking — Identifying and understanding issues, problems, and 5
opportunities; comparing data from different sources to draw conclusions; using effective approaches
for choosing a course of action or developing appropriate solutions; taking action that is consistent
with available facts, constraints, and probable consequences.
7 Creativity and Innovation — Develop new insights into situations and applies innovative solutions to
make organizational improvements; creates a work environment that encourages creative thinking and 4
innovation; designs and implements new or cutting-edge programs / processes.
8 Planning and Organizing — Establish a course of action for self and / or others to accomplish a 5
specific goal. Prioritize work and engage own time effectively; think ahead and identifies potential
problems. Deal flexibility with interruptions. Manage allocation of resources so that priority tasks are
5
achieved.
9 Action Orientation — Showing a concern for working toward a standard of excellence by having
5
ability to anticipate obstacle to a goal, taking calculated risks, and setting measurable goals.
10 Persuasiveness — Influence, convince or impress others in a way that results in acceptance,
agreement, or behavior change.
Knowledge / Abilities Requirement : Competency
Reference
1 Personal and Human Resources — Knowledge of principles and procedures for personnel 5
recruitment, selection, training, compensation and benefits, labor relations and negotiation, and
personnel information systems.
2 Customer and Personal Service — Knowledge of business and management principles involved in 5
strategic planning, resource allocation, human resources modeling, leadership technique, production
methods, and coordination of people and resources.
3 Time Management — Adjusting actions in relation to others' actions. 5
Technical Skills Requirement :
1. Bullhorn
2. Microsoft Word
3. Microsoft Excel
4. Microsoft Outlook

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5. Code of Conduct
Qualification Requirement :
1. Possess at least a diploma or equivalent academic/professional qualifications in business/marketing or related field of
practice lines.
2. At least 3 – 4 years of professional experience in human resources or related services. International Company
experiences a must.
3. Intermediate level in English in writing and negotiation skill
Performance Measurement
Individual Achievement

KPI
OUP Branch
GP Branch
GP Team
ROI

Reviewed By: Date:

Approved By: Date:
Last Updated By: Date/Time:

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