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In order to facilitate training, practice, and application across various areas of life—not just

career development—I divide soft skills into 5 main clusters:

Communication Skills

Decision Making & Problem Solving Skills

Teamwork & Collaboration Skills

Self-Management & Professionalism Skills

Leadership, Influence, & Persuasion Skills

NOTE: Many soft skills fit into multiple clusters. For example, conflict management is part of
teamwork, leadership, problem solving, and communication. If you find yourself thinking, “This
skill could be or should be part of a different cluster,” you are probably right.

DEFINITION OF SOFT SKILLS


Soft skills are personal abilities that improve human performance and facilitate
effective interactions amongst people. (Duncan, 2013)

1. Soft skills are also known as: character skills, character strengths, interpersonal skills,
noncognitive skills, people skills, performance values.
2. Introductory video series on soft skills: What Are Soft Skills and How Can They Give You
A Competitive Advantage?
3. To suggest edits or additions please let me know on LinkedIn, Twitter, Facebook, or
Google+.
4. Sources for this list are either cited (linked to) throughout or listed at the bottom of this
page.

communication skills

Detailed definitions, behavioral indicators, and tips on the Communication Skills


cluster page.
Active Listening

Communication

— Verbal (Oral) Communication


— Nonverbal Communication
— Written Communication

Negotiation

Public Speaking

Rapport

Storytelling

decision making & Problem Solving Skills

Detailed definitions, behavioral indicators, and tips on Decision Making & Problem
Solving Skills cluster page.

Creativity

Critical Thinking

Decision Making

Innovation

Problem Solving

Resourcefulness

teamwork & collaboration skills


Detailed definitions, behavioral indicators, and tips on the Teamwork & Collaboration
Skills cluster page.

Collaboration

Cooperation

Dependability

Diversity

Teamwork

Team Oriented

Team Player

SELF-MANAGEMENT & PROFESSIONALISM SKILLS


Detailed definitions, behavioral indicators, and tips on the Self-Management &
Professionalism Skills cluster page.

Adaptability

Attitude

Character

Character Strengths

Compassion

Concentration

Conscientiousness
Curiosity

Creativity

Diligence

Emotional Intelligence (EI, EQ)

Empathy

Enthusiasm

Flexibility

Focus

Grit

Growth Mindset/Fixed Mindset

Initiative

Integrity

Optimism

Organizational skills

Perseverance

Persistence

Personal Responsibility

Resilience

Self-Control

Self-Discipline

Self-Regulation

Time Management
Work ethic

LEADERSHIP, INFLUENCE, & PERSUASION SKILLS


Detailed definitions, behavioral indicators, and tips on the Leadership, Influence, &
Persuasion Skills cluster page.

Conflict Management

Conflict Resolution

Delegation (Sharing Leadership & Authority)

Influence

Leadership

Leadership Agility

Persuasion

Selling

Talent Management

Team Building

miscellaneous terms related to soft skills

Detailed definitions and tips on the Related Terms page.

Action step
Active Learning

Behavioral Indicators

Character Education (Character Development)

Coaching

Competitive Advantage

Customer Service

Deliberate Practice

Determination

Ethics

Executive Functions

Fail-Forward

Global Competence

Goal setting

Interpersonal

Intrapersonal

Mentoring

Motivation

Networking

Noncognitive skills

People skills

Performance values

Personal Branding
Personal Development

Personal Effectiveness

Personality

Philosophy

Professional Development

Pro-Social Behavior

Positive Youth Development (PYD)

Self-Efficacy

Self-Improvement

Self-Reflection

Social Responsibility

Social Emotional Learning

Volition

Willpower

Youth Development

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