Online City Tickets

12:27 PM
Hello Ktnmttns. Thank you for using the Online City Tickets live chat service.
Online City Tickets
12:27 PM
For questions about ticket delivery, enter 1.

For questions about your event, enter 2.

For questions about seating or seating location, enter 3.

For questions about information printed on your tickets, enter 4.

For questions about refunds or exchanges, enter 5.

For questions about pricing, enter 6.

Ktnmttns
12:27 PM
Is there an actual person to speak with
Online City Tickets
12:27 PM
Invalid Option, please try again.
Online City Tickets
12:27 PM
For questions about ticket delivery, enter 1.

For questions about your event, enter 2.

For questions about seating or seating location, enter 3.

For questions about information printed on your tickets, enter 4.

For questions about refunds or exchanges, enter 5.

For questions about pricing, enter 6.

Ktnmttns
12:27 PM
1
Online City Tickets
12:27 PM
For an explanation of your order's delivery method, enter 1.

If you would like to know when you will receive your tickets, enter 2.

If you would like to request to change your shipping address or pickup name, enter 3.

If you would like to receive your tickets sooner, enter 4.

If you have lost or damaged your tickets and would like to request replacements, enter 5.
Ktnmttns
12:27 PM
1
Online City Tickets
12:27 PM
For expedited service, please provide your billing ZIP code.
Ktnmttns
12:27 PM
Online City Tickets
12:27 PM
Thank you for your patience. The next available agent will be connected with you as soon as possible.
Welbin
 12:28 PM
Hello Ktnmttns! I am Welbin, your Customer Care Specialist. Please give me a moment to look over your details.
Ktnmttns
12:28 PM
I need to cancel my order. The tickets you sold me have not even been released by the venue.
Welbin
12:30 PM
I am checking the order currently
Welbin
12:30 PM
Regarding your request to cancel the tickets.
Ktnmttns
12:30 PM
Thank you.
Welbin
12:31 PM
Just to confirm, the tickets expected ship date is April 29, 2019
Ktnmttns
12:31 PM
that's fine, but you don't have them in stock today
Welbin
12:31 PM
The seller is still expecting the tickets.
Ktnmttns
12:31 PM
they might be
Ktnmttns
12:31 PM
but they can't guarantee that
Ktnmttns
12:32 PM
the tickets have not been sold or pre-ordered
Ktnmttns
12:32 PM
i was not purchasing the idea of the tickets
Ktnmttns
12:32 PM
either the order can be cancelled or i can refer the matter to chase once the payment posts
Welbin
12:33 PM
I understand the concern. We can 100% guarantee the validity of the tickets. Sellers have access to tickets and
information differently that the regular public. I am sorry for any inconvenience, but the reason I clarify this reasons is
be cause of the following Joseph.
Welbin
12:33 PM
The listings on our resale marketplace are managed by individual sellers. Our seller has secured these tickets;
therefore, we are unable to offer a cancellation as an option to our customers. When placing an order with us, our
Sales Terms and Conditions were agreed to which do state that all sales are final.
Ktnmttns
12:33 PM
no they haven't
Ktnmttns
12:33 PM
you've been lied to
Ktnmttns
12:33 PM
the tickets have not been released
Ktnmttns
12:33 PM
and if he can guarantee the tickets, then in all likelihood they've been acquired illegally
Ktnmttns
12:34 PM
he has not had an opportunity to purchase these tickets
Ktnmttns
12:35 PM
so these can't even BE resale tickets
Ktnmttns
12:35 PM
but if you want to dispute the matter with JP Morgan you can be my guest
Welbin
12:36 PM
As the seller has access to the information differently than the purchasers, our customers, they are able to secure the
tickets. Please note that we are a resale marketplace.
Ktnmttns
12:36 PM
these tickets have not been sold
Ktnmttns
12:36 PM
what you are describing to me sounds extremely suspicious
Ktnmttns
12:36 PM
and like a matter for law enforcement
Ktnmttns
12:37 PM
i will be referring this organization to chase bank as soon as the payment posts.
Welbin
12:37 PM
I understand the concern, and that you have considered disputing this charge however
Welbin
12:38 PM
It is your right as a consumer to seek the means you deem necessary. However, I do want to make you aware that
disputing the charge is not guaranteed to end in your favor. Disputing is a process that can take anywhere from 6 to 8
weeks.
Welbin
12:38 PM
The bank will contact us in regards to the dispute and your order, at which point we will respond with our Terms and
Conditions and where they were agreed to. As well as any information regarding your specific order. I assure you that
there is nothing fraudulent about the charge on your card and your order is valid.
Ktnmttns
12:38 PM
That's fine.
Ktnmttns
12:38 PM
This is completely fradulent.
Ktnmttns
12:38 PM
You do not have the tickets, you're lying to me now, and I would rather have their legal team handle the matter.
Ktnmttns
12:40 PM
I've contacted you within 30 minutes of placing the order, explained why you've provided something other than what
i've purchased, and you can explain to Chase how you can guarantee access to these tickets when no one else can
Welbin
12:41 PM
I regret seeing we cannot come to a resolution. I have done my best to explain how our website works and why we
cannot provide a refund and how the seller and us are still able to guarantee you will be able to receive your tickets.
Did you have any additional questions regarding your order at this time?
Ktnmttns
12:42 PM
What is this "information" the seller has that no one else does?
Ktnmttns
12:42 PM
I want a record for the report I'm making
Ktnmttns
12:44 PM
And do you have a last name? The FTC request my point of contact w/your company for consumer complaints
Ktnmttns
12:44 PM
I can just put Welbin though
Welbin
12:46 PM
I understand. Please allow me a moment.
Welbin
12:48 PM
I am still with you Joseph.
Ktnmttns
12:49 PM
k
Welbin
12:51 PM
In response to your question of how the seller has access to tickets and information that is not available to someone
else, many of our professional resellers own season tickets for various teams (in case of sport events) or venues, or
have direct business partnerships with teams, venues, and promoters. As a result, they are able to provide premium
tickets or passes to events even before they come out for resale.
Ktnmttns
12:52 PM
this isn't the case here.
Ktnmttns
12:52 PM
not a sports team
Ktnmttns
12:52 PM
and you do not have so many relationships with this theater that the entire back half is up for grabs
Ktnmttns
12:53 PM
so again, you can keep trying to hold on to my order, or you can do a cost/benefit analysis and decide if you want to
try explain these "relationships" to the FTC and Chase.
Welbin
12:55 PM
I wish was able to fulfill your request. However, once a purchase is made, we enter into an agreement with the
independent seller. Sellers do not offer cancellations or refunds, which is why we are not able to extend this option to
our customers.
Welbin
12:56 PM
At this point, I am only able to suggest reselling your tickets in order to recoup the price paid for them.
Ktnmttns
12:56 PM
These tickets don't even exist yet!!!!!! if they did you could tell me what seat they were
Ktnmttns
12:56 PM
instead you're going to give me some bs line that you can't guarantee the location
Ktnmttns
12:57 PM
which is just more proof that these tickets are imaginary
Welbin
12:58 PM
Regarding how to resell your tickets without having the inventory on your hand, sites that allow reselling will have
more information.
Ktnmttns
1:00 PM
welbin, i'm not going to perpetuate fraud like you and your co-workers
Ktnmttns
1:00 PM
i'll be referring the matter to chase and have reported you to the FTC.
Welbin
1:00 PM
I am sorry Joseph, but I have to abide by the company's terms and conditions which can also be found on our site.
Ktnmttns
1:01 PM
no, you don't
Ktnmttns
1:01 PM
and it's not even you abiding by them
Ktnmttns
1:02 PM
i mean, the idea that a company's hands are tied over their own TOS is ludicrous
Ktnmttns
1:02 PM
and more evidence that you operate through fradulent means
Ktnmttns
1:02 PM
This is terrible customer service.
Welbin
1:03 PM
I understand your position Joseph, I am a customer too and your concerns are valid. But we can assure you, despite
the fact that the tickets are sent later or closer to the event and you may perceive the way you do, there is nothing
fraudulent about the order.
Ktnmttns
1:03 PM
Imagine not being able to cancel an uber after requesting it
Ktnmttns
1:04 PM
Or imagine thinking you had requested an uber, only to be guaranteed one 3 weeks later
Ktnmttns
1:04 PM
This is the definition of fraud.
Ktnmttns
1:06 PM
It's crazy to me, by the way, that Uber has worked out cancellations with their independent contractors
instantaneously, but you have no process whatsoever to work with yours
Welbin
1:08 PM
I understand Joseph, however, per our terms and conditions we do not offer refunds or cancellations unless the event
is cancelled.
Ktnmttns
1:09 PM
Look, if I had bought tickets from you and had them in my hand I would understand
Welbin
1:09 PM
I suggest you to resell your tickets once received if you do not wish to keep them. Aside from this, is there any other
concerns I might be able to address for you today?
Ktnmttns
1:09 PM
But I wasn't buying your guarantee
Ktnmttns
1:10 PM
Pass along to your manager that I think this is a terrible company and I will do everything I can to make sure people
know that.
Welbin
1:12 PM
I understand that, please keep in mind that the satisfaction and peace of mind of our customers is our priority which is
the reason why we have a guarantee. Please understand that as we are a segment of the secondary market we are
unable to determine the exact date in which the tickets will be released. But we are definitely committed to fulfilling
your order as soon as possible.
Welbin
1:12 PM
If you would like to speak to a manager please give us a call at 800-854-2196 at your earliest convenience.
Ktnmttns
1:13 PM
i tried that number
Ktnmttns
1:13 PM
doesn't let you speak to a person
Ktnmttns
1:13 PM
just runs you in a circle of digital options and doesn't send you to an operator when you press 0
Welbin
1:14 PM
You will need to follow the prompts to be connected with a live agent.
Ktnmttns
1:14 PM
I did do that.
Ktnmttns
1:15 PM
It is meant to be intentionally confusing as far as I can tell
Ktnmttns
1:15 PM
because who in their right mind would pay speculative prices for tickets
Ktnmttns
1:15 PM
you know this is shady
Ktnmttns
1:15 PM
and i get that you have a job to do
Ktnmttns
1:15 PM
but come on
Ktnmttns
1:15 PM
this is ridiculous
Welbin
1:16 PM
I completely understand you frustration Joseph, right now if you would like to speak to a manger you will need to give
us a call. What are the options that the automatic system is giving you?
Ktnmttns
1:17 PM
what is with your organization that you can't even give me a direct number to call?
Ktnmttns
1:17 PM
i mean all of this is so weird and amateurish
Ktnmttns
1:17 PM
that you have to be a contracted service right?
Ktnmttns
1:17 PM
ohhhhhh
Ktnmttns
1:17 PM
you don't even work for them do you?
Ktnmttns
1:18 PM
which is why you keep referring to the terms and conditions
Welbin
1:18 PM
Is there any additional concerns I might be able to address for you today?
Ktnmttns
1:18 PM
i mean you can confirm that for me
Ktnmttns
1:19 PM
it's not your fault
Ktnmttns
1:20 PM
if i'm wrong, i'd like a direct number to call
Welbin
1:21 PM
I regret seeing we cannot come to a resolution. I have done my best to explain how our website works and why we
cannot provide a refund. I am disconnecting. Thank you for reaching out to us, and please feel free to contact us
again via Live Chat, email or by calling us at 800-854-2196. Have a great day!
Online City Tickets
1:21 PM
Chat session ended