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PSBANK FLEXI PERSONAL LOAN

FREQUENTLY ASKED QUESTIONS

Q: What is The PSBank Flexi Personal Loan?

A: PSBank Flexi Personal Loan is the first and only personal loan product with a
revolving and term loan facility in an ATM card. It also allows customers to earn
rebates on any advance or excess payments made on their loan.

Q: What collateral will be asked from me to avail of the facility?

A: No collateral is required from you when applying for a PSBank Flexi Personal Loan.

Q: How much can I borrow?

A: The minimum credit line that we give is PhP20,000 and can go up to a maximum of
PhP250,000.

Q: How do I use my PSBank Flexi Personal Loan?

A: To access the credit line, you may:

Withdraw cash in any PSBank, Metrobank, BancNet, ExpressNet and Megalink
ATMs nationwide and Maestro-Cirrus ATMS worldwide

Use it as a debit card to enjoy cashless shopping in BancNet-affiliated stores

Issue a PSBank Flexi Personal Loan.

Q: Why is the PSBank Flexi Personal Loan better than a credit card?
A: PSBank Flexi Personal Loan is better than a credit card because:

It has an interest rate as low as 1.75% compared to the usual 3.5% for credit
cards. Credit cards charge an additional 5% for cash advances.

PSBank Flexi allows you to have the cash you need whenever you need it to:
o Make purchases in almost all types of establishments including wet
markets, tiangge, transportation terminals, machine shops, etc.
o Pay the cash price of an item being bought whereas using a credit card
will have a different selling price.
o Have the full discounted price.
o Access your funds from any ATM nationwide even worldwide because of
Maestro Cirrus.
o You can withdraw day and night, any time of the week.

Q: Why is the PSBank Flexi Personal Loan better than a personal term loan?
A: PSBank Flexi Personal Loan is better than a personal term loan because:

Interest is applied on the daily outstanding balance and not on the full credit line
amount. This means that if you don’t withdraw cash, no interest will be charged.
Unlike a term loan where interest is applied to the full loan amount whether you
use it or not.

PSBank Flexi Personal Loan gives you the security of having anytime anywhere
access to cash especially during financial emergencies.

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You have the option to choose the amount you want to pay on your due date -
either the minimum amount due or a higher amount depending on your current
financial capacity.

Any payment made can be used again for future needs. No need to re-apply or
wait for you to fully pay the loan before you can get additional cash.

Q: Am I eligible to apply?
A: You qualify for a PSBank Flexi Personal Loan if you are:

At least 22 years old but not to exceed 54 years old

A Filipino with billing address within the Philippines

Employed with at least PhP15,000 gross monthly income or self-employed with
an average monthly gross income of PhP30,000

At least 2 years employed with 1 year tenure with your current employer, or
operating a profitable business in the last two years

A credit card holder

Can provide an office landline, mobile number and residential landline.

Q: How long can I use my PSBank Flexi Personal Loan?

A: You may use your PSBank Flexi Personal Loan for one year. If you have a good
credit standing at the time of line renewal, we automatically renew your line so you
wouldn’t have to re-apply. The corresponding renewal fee will just be reflected in
your next statement of account.

Q: How do I apply?
A: Applying is simple and easy. First, fill out a PSBank Flexi Personal Loan /Money
Card application form that you can get at any PSBank branch. For your convenience,
click on the APPLY NOW! link to access our Online Loan Application. Get
information about your application status via SMS and e-mail. Secondly, prepare the
following documents:

If employed:
o Photocopy of ITR or BIR Form 2316, 2306, 2307 or 1700
o Photocopy of any (2) of the following ID: Company ID, SSS, GSIS, PRC,
Driver’s License, Passport or Tax Identification ID (card type), Firearms
License, NBI Clearance, Integrated Bar of the Philippines ID
o Original copy of the latest credit card billing statement

If self-employed:
o Photocopy of latest BIR form 1701 or 2317 with attached Financial
Statement
o Photocopy of any two (2) of the following IDs: SSS, GSIS, PRC, Driver’s
License, Passport or Tax Identification ID (card type), Firearms License,
NBI Clearance, Integrated Bar of the Philippines ID
o Original copy of the latest credit card billing statement
o Auditor’s Report and Financial Statements with BIR Stamp.

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Finally, submit the application form together with the documents at any PSBank
branch nationwide.

Q: Is there a fee that I need to pay when applying for a PSBank Flexi Personal
Loan?
A: You don’t need to pay for anything during application. The annual fee of PhP1,500 or
1% of the approved credit line whichever is higher, will be charged to your account
on your first billing.

Q: What other fees are collected?

A: When you use your PSBank Flexi Personal Loan to withdraw cash from PSBank
ATM, a PhP20.00 service fee will be charged per availment. For Metrobank ATM, a
service fee of P22.50 will be charged per availment. An additional transaction fee will
be charged depending on the network used. For BancNet and Megalink ATMs, the
transaction fee is PhP30.00, while Cirrus ATMs charges USD1.00 per inquiry and
USD 3.50 per withdrawal.

Q: How long does it take to have a decision on my loan application?

A: Normally, it takes 3 days from the time of application processing, unless our credit
verifiers require other information.

Q: How will I know if my application is approved?

A: Upon reaching a credit decision, the system will automatically send you an SMS
regarding the status of your loan application. It is mandatory that you indicate your
mobile number in your application form.

Q: How will I receive my PSBank Flexi Personal Loan?

A: The PSBank Flexi Personal Loan will be delivered to your workplace via courier
within 5 working days after loan approval. For your protection, we commission a
separate courier service to deliver your PIN mailer 1 day in advance.

Q: How will I get my Statement of Account (eStatements)?

A: Your statement of account will be sent to you via email before your Payment Due
Date. To help you plan your payments and availments better, enroll your PSBank
Flexi Personal Loan with PSBank Remote Banking (PRB) online to download, view
or print your statements for the past 6 months.

Q: How do I enroll in PSBank Remote Banking?

A: To enroll in PSBank Remote Banking, follow these simple steps:

Visit www.psbank.com.ph and click on the “Register Now” button available
under the PSBank Remote Banking logo.

In case you do not have an email address yet, just click on the link “Create your
own for FREE!”

Key in your personal information in the registration fields then click “Submit.”

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A notification will be sent to your registered email address regarding the status of
your registration and your Verification Code.

Q: How will I view my PSBank Flexi Personal Loan account in PSBank Remote
Banking?
A: To view your Loan Account Summary, follow these simple steps:

Visit www.psbank.com.ph, log in using your Username and Passphrase.

Once logged in, click on the “My Loan Account” tab to view your updated account
details.

Q: How will I view my PSBank Flexi Personal Loan Statement of Account (SOA) in
PSBank Remote Banking?
A: To view your Statement of Account, follow these simple steps:

Visit www.psbank.com.ph, log in using your Username and Passphrase.

Once logged in, click on the “My Loan Accounts” tab and “View Statement” link
available at the left portion of your home page.

Choose your PSBank Flexi Personal Loan /Money Card account on the “View
Statement” link.

Select cut-off date from the dropdown list. Your eStatement of Account (eSOA)
will appear on screen in Portable Data Format (PDF), which you can view using
Adobe Reader. It contains the same information found in the SOA delivered to
you via courier or mail.

Q: How can I pay my PSBank Flexi Personal Loan dues?

A: You may choose to settle your PSBank Flexi obligations via:

Online, when you open a PSBank deposit account and enroll it in PSBank
Remote Banking.

Automatic Debit Arrangement (ADA) from a PSBank deposit account

Any PSBank, Metrobank, other BancNet-member ATMs and BancNet Online.
BancNet ATMs nationwide and BancNet Online for clients who have deposit
accounts in these banks

Cash or check, over-the-counter (OTC) at any PSBank branch nationwide

PSBank Prime Rebate

The PSBank Prime Rebate allows customers to earn rebates on any advance or excess
payments made on their loan.

Q: What is an Advance Payment?

A: An advance payment is when you pay your loan amortization before the scheduled
monthly due date. For example,

Due Date: May 10 (or 10th of every month)

Amount Due: PhP45,000

Customer’s payment of PhP45,000 is posted on May 5

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Entire amount of PhP45,000 paid in advance will earn rebate on a daily basis
from May 5 to May 9

Q: What is an Excess Payment?

A: An excess payment is when you pay in excess of the amount required on your
scheduled monthly due date. For example,

Due Date: May 10 (or 10th of every month)

Amount Due: PhP45,000

Customer pays PhP50,000 on May 10, & is posted on the same day

Excess amount of PhP5,000 will earn rebate from May 10 until the day before the
next due date (June 9/ 9th of the next month)

Q: How is the rebate computed?

A: Rebates on advance/excess payments on Flexi Loans are computed based on 18%
interest rate per annum:

Rebates on advance/excess payments are computed on a daily basis (including

weekends and holidays) starting on the date the payment is posted and is credited
every due date.

Q: When are the rebates earned applied?

A: Rebates are applicable to advance/excess payments for the total term loan
amortization due. Rebates earned may be used as follows:

As payment to the monthly amortization due if customer misses on his/her

payment or if source account for ADA is inadequate or unfunded. Hence,
customer avoids delinquency, provided that the advance/excess payments and
the rebates are adequate enough to cover the amortization due.

To close the loan ahead of its maturity date provided that the advance/excess
payments and the rebates are adequate enough to cover the balance.

Q: Is there a minimum amount of advance/excess payment for it to earn a rebate?

A: There is no minimum amount of advance/excess payment for it to earn a rebate.

Q: Is there a maximum rebate amount that may be earned under this program?
A: The rebate amount that may be earned under this program shall never exceed the
amount of the loan’s monthly/quarterly interest charges for that period.

Q: Will loans availed of under a zero-interest rate promotion or program still earn
rebates for advance or excess payments?
A: No, Prime Rebate is not valid for loans under a zero-interest rate promotion or
program.

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Q: Where can I pay in advance or excess?

A: Advance/excess payments may be made via regular PSBank payment modes (OTC,
Fund Transfer) and channels (branches, PSBank Remote Banking, ATM)

Q: If I make a check payment, will this be accepted?

A: Advance/excess payments in the form of checks are accepted under this program;
Rebate computation will start upon check clearance. No rebate will be credited for
bounced checks.

Q: Who can I call if I encountered concerns and problems with my PSBank

Flexi/Money Card?
A: You may call our Customer Sales Department at (02) 845-8888 anytime, any day.

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