ORGANIZATIONAL COMMUNICATION
(ASSIGNMENT)
940928-14-5531
201565
AUGUST 2015
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1.0 Content 1
Task 1
Task 2
Task 3
4.0 Reference 16
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2.0 Introduction to Organizational Communication
Its main function is to inform, persuade and promote goodwill. The flow of
grapevine.
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3.0 Body
Task 1 Communication
more participants in order to convey or receive the intended meanings through a shared
system of signs and semiotic rules. The basic mechanism of communication is, the
medium wherein the receiver receives the message and decoded it; to understand the
There are two types of the communication which is nonverbal communication and
language, facial expression, eye contact, and how one dresses. Speech also contains
Research has shown that up to 55% of human communication may occur through non
verbal facial expressions, and a further 38% through paralanguage.[3] Likewise, written
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Some of the reasons for Nonverbal communication are to complement and illustrate, to
reinforce and emphasize, to replace and substitute, to control and regulate, to contradict.
supplement the ideas/thoughts of the sender and also helps the receiver to decode it
properly.
cannot be fully isolated from other important interpersonal skills such as non-verbal
a system of symbols (sometimes known as lexemes) and the grammars (rules) by which
the symbols are manipulated. The word "language" also refers to common properties of
of sound or gesture for symbols which enable communication with others around them.
Languages tend to share certain properties, although there are exceptions. There is no
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By the way, the nature of communication also plays an important role. Communication
is related to human activity: Communication exchanges are actually directly linked with
every single ball of human being lifetime. It is necessary within primary some sort of
substantial human being lifetime. Taking pleasure in restful lifetime, acquiring person-
to-person interactions, creating a flourishing point out and so on. Aren’t probable
Communication involves two or more parties: At least, two parties are involved in
virtually any communication exchange process. This party exactly who communicates
information is known as sender and the party exactly who is provided with the info is
known as a device. Even so in some instances some sort of sender could send out a
take the design involving two-way or maybe one-way process. With two-way
communication, the receiver sends his feedback to the sender after receiving the
message. One-way communication means you move involving information style sender
Powerful communication comes about if your receiver feels your concept you might say
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your sender posts the idea. If the receiver doesn’t deliver his or her reaction to your
sender, your sender is not going to fully grasp your receiver’s view. In this case, your
prosperous the two senders and receiver got to know your side effects of different.
communication comes about by means of suing a selected method. This media could be
media.
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Task 2 Principle of good and effective communication and communication process
acted on in a desired way. This effect also ensures that messages are not distorted during
the communication process. Effective communication should generate the desired effect
and maintain the effect, with the potential to increase the effect of the message.
Therefore, effective communication serves the purpose for which it was planned or
understanding, inform or communicate a certain idea or point of view. When the desired
effect is not achieved, factors such as barriers to communication are explored, with the
There are 7 C's of effective communication which are clear, concise, concrete, correct,
coherent, complete and courteous. Firstly, when communicating with someone, be clear
about your message or goal. Next, when you're concise in your communication, you
stick to the point and keep it brief. Otherwise, when your message is concrete, then your
audience has a clear picture of what you're telling them. There are details and vivid
facts. Beside, correctness in communication implies that there are no grammatical errors
timed. In addition, when your communication is coherent, it's logical. All points are
connected and relevant to the main topic, and the tone, flow of the text is
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consistent. Lastly, in a complete message, the audience has everything they need to be
informed and, if applicable, take action. Courteous communication is friendly, open and
honest. There are no hidden insults or passive- aggressive tones. You keep your reader's
There are six principles of communication which are listen, basics, preparation, visual,
conciseness and relate. Firstly, Assess your audience’s level of experience and know
whom you are talking to. Are they new to Drupal? Are they heavyweight users?
Knowing this will start the conversation off on the right path.
Next are those technical terms getting in the way of your conversation? I can bet
“tracheoesophageal fistula” made you head for the hills, and I’m sure you didn’t hear
the rest of my statement regarding surgery. Take your time to revisit the basics of this
procedure. Your clients will appreciate your patience and willingness to walk them
In addition, coming prepared is key to staying one step ahead of your client. Creating a
fluent and convincing story line that consists of a beginning, middle, and end will buy
you some street cred. We cannot predict if that surgical procedure will end well, or if
our dev environment will explode. However… it sure helps to have an introduction,
plan of action, and expected outcomes. Extra brownie points if you can prepare your
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Moreover, visuals is “A picture is worth a thousand words”. Sometimes where words
fail, a picture can provide a foundation for discussion. When appropriate, consider
Furthermore, conciseness is to get to the point and make your words count. I’ve
experienced that clients are specifically paying good money to get the bottom line. What
helps me is to imagine if I only had 3 major points and 5 minutes to say it – what would
those points be? “Minimally invasive avenue to perform stenotic…blah blah” You need
surgery.
Besides, relate is remember what it was like to look at Drupal for the first time. They
are not living within the development world and are looking to you as their Drupal
Sherpa. Use your own personal experiences, difficulties, and successes to strengthen
However, there are seven critical keys to succeed in your communication. Firstly, think
Results. As you create the message you need to transmit, ask yourself how this
communication could potentially drive overall company goals. For example, you might
need to address a particular employee on how to improve their customer service. Rather
than focus your communication on their failures, effective front-line leaders focus the
conversation on results. You would remind the employee how their actions drive
company goals, and how their actions impact overall results.The second is clear
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purpose. Every message you send should have a clear purpose. For example, your
outcome could be reaching a specific goal, solving a customer issue, giving information,
Next, you must think before you speak. You may find this a bit elementary, but you
would be amazed at how many well-meaning leaders engage their mouths before their
brains. But if you prefer to shoot from the hip and just say what’s on your mind without
thinking, you will open yourself and your company to potentially damaging lawsuits
and employee turnover.Furthermore, structuring the message for the receiver is a very
goal, then front-line leaders must create messages that resonate with their receivers
They cannot create messages that sound good to themselves. This may sound somewhat
confusing, but consider that, too often, we spend more time thinking about what we
want to say rather than thinking about what others need to hear. That is the difference.
Besides, avoid Irrelevant Details. Do you know someone who, when telling a story or
relating some information, includes so much irrelevant detail that you want to scream?
To send effective messages, remember to focus only on the relevant information, data or
contexts.Moreover, you must read reactions and adjust baseball hall of famer yogi Berra
is often credited for saying, “You can observe a lot just by watching.” The same is true
in communication. As you create and transmit your communication, watch for the
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reactions of your employees. Be prepared to read the reactions of your employees and
adjust communication to reach intended results. Lastly is focus on results. Yes, I know
this is a repeat, but this is the most important component of sending messages.
Remember to always keep the results, the ultimate outcome of the communication, in
your mind as you communicate with your employees, colleagues and senior managers.
Based on the research, the strategy has a broad scope: the situational analysis is
identified, key stakeholders and listed and objectives are stated accompanied with
relevant strategies and tactics to help mitigate the labor issues factory workers at
First of all, the principle behind this strategy is to promote good communication in a
two-way process; it is about exchanging information and keeping all Apple Inc.
employees updated with any and all news pertaining to the brand. Here at Apple Inc.,
it’s our job to represent the brand as best as possible by allowing for effective and
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Next is the Issue. There has recently been another death at the Foxconn factory where a
worker leapt to his death. This is the first apparent suicide since Apple Inc. agreed its
U.S. clients to improve workers’ conditions. The 23-year old worker commits suicide
outside the Foxconn plant in the city of Chengdu. This is just the latest suicide by a
worker at the Apple Inc. supplier chain. Apple Inc. has been through labor issues with
employees in the past, which include: low wages and poor working conditions. Due to
the strenuous work being put on the factory workers, many of them are feeling the
pressure.
Situational Analysis
There are several Strengths which include Respected brand on an international scale,
Provides higher than average wages to staff members in America and Canada, Customer
There are also several weaknesses which are under fire for labor issues at Foxconn
Workers being paid low wages and long working hours, causing dissatisfied employees
to commit suicide
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Next is the Opportunities. It includes strategic partnerships, Increase and implement
expansion, Pressure of pricing as competitors create new products at the fraction of the
cost and Two-way communication with workers at Foxconn, this will show them Apple
Besides, Threats is also one of the main point. Potential boycott of the brand if
customers find out about the working conditions can cause loss of brand reputation and
directors, CEO, Suppliers, Foxconn, Family of employees and Wages of employees can
dramatically affect family members, especially workers that have commit suicide
There are several of Strategies which allow for a two-way communication between
employees, board of directors, CEO and management. It’s important to provide workers
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with a platform to voice their opinions, ideas and concerns. This will show workers that
management is taking these concerns into consideration and allowing for Foxconn
First of all, we must have random store drop-ins. By randomly visiting stores and supply
chains including Foxconn, this will motivate employees to work diligently while
maintaining Apple’s higher practices and standards. Besides, providing financial aid for
struggling employees can show that Apple Inc. genuinely cares for its employees
including workers in its supply chain. By introducing this employee package, this will
Moreover, increase communication with stakeholders show our stakeholders that Apple
Inc. is keeping all necessary people updated on all news affecting Apple Inc. and its
There are several tactics. First of all is creating an online forum for employees to voice
their opinions, ideas and concerns. Employees will participate in surveys about the
working conditions and the environment they are placed under and if there is need for
change. This will help board of Directors and the management teams know where their
focus should be placed on and which employees and store locations aren’t following the
standard practices set by Apple Inc. Furthermore, conduct random audits on Apple’s
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supply chain to ensure all best practices are being met and introduce a new financial
package tailored to struggling employees of Apple Inc. The package will include
Besides, holding monthly meetings with stakeholders can allow them to have a one-on-
one experience with management where they can discuss all pertinent information
regarding the brand. The company also provide stakeholders to discuss amongst each
other any rising issues or concerns and produce monthly newsletters for employees.
This will provide them with all the insight on the direction Apple Inc. is taking and any
urgent news Newsletters shows employees that Apple Inc. cares about not only the
brand but the people working behind it. It’s also an easy and efficient way to inform all
The Key Messages enable workers to filter their thoughts and opinions through a two-
way communication platform and provide safe working conditions for employees at
Foxconn and other store locations. Apple Inc. is mitigating the labor issues by enforcing
new and stringent practices to ensure all employees’ needs are being met
Above information are get from CEO of Apple Inc, Timothy D Cook.The purpose of
this memorandum is to inform you of the labor issues Apple Inc. is facing with its
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4.0 Reference
- www.google.com
- http://getlevelten.com/
- en.wikipedia.org
- http://www.happi.com/
- shaganaas.wordpress.com
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