MUHAMMAD WAQAS KHAN

Cell 0300-9118684
Ibox viccky.baba@gmail.com
DOB March 08th 1981
Have Valid Driving License (Pakistan & Kuwait).

EDUCATION

Graduate (Computer Science)

Peshawar University

Diploma (Information Technology)

Technical Board Peshawar

Diploma (Pharmacy Technician)

Trade Testing Board KPK

WORK EXPERIENCE
PAKISTAN.
Vice Principal (Islamia Public School & College Mansehra)
1st March 2016 to Date
● Strategic planning and resource management
● School organisation and administration
● Human resource, finance, estate, logistical and general administration matters
● Security and emergency planning for the school
● Communication, publicity and management of public feedback
● Service excellence initiatives and delivery of quality of service to stakeholders
● Management of student affairs, including strategic planning for pupil placement,
scholarship matters, recruitment and placement of students as well as administration of student programmes
● Implementation of physical and technological infrastructure upgrading works
● Establishment of knowledge management structures and systems
● Reports to Principal
Proprietor (Nisar Pharmacy Mansehra)
August 2015 to Jan 2016
● Filling prescriptions and dispensing drugs
● Verifies the amount of the prescribed drugs
● Evaluate patients health issues recommend treatment and prescribe medicine if needed.
● Cross check the patient history to look for any possible drug interaction
● Describing the patient about potential side effects
● Explain the proper way to take the medicine.
● Communicate with pharmaceutical companies and drugs makers to stay up to date on
latest drug information.
● Deal with illnesses and injuries and gives immunizations at discounted rate.
Pharmacy Technician/Sales Representative (Al Rehman Medical Store Mansehra)
Nov 2012 to Sept 2014
● Recognize and process drug orders in both retail and institutional environments
● Describe the process for bringing new drugs to market through the NDA process
● Describe the naming of drug products and the patent process
● Understand the use of the patient profile and hospital charts in drug use and patient
monitoring
● Order, maintain, and control pharmacy inventory including the disposition of expired or
recalled medications
● Demonstrate ability to engage in the administrative duties of the pharmacy
● Interpret physician orders and prescriptions
● Prepare and distribute medications
● Define medical and pharmaceutical terms and common abbreviations
● Understand the pharmacology of medications in relation to the anatomy affected
● Perform pharmaceutical calculations
● Communicate effectively with patients and medical professionals.
● Process insurance billing or collect payments.

KUWAIT.

DATABASE OPERATOR TSC (The Sultan Center Kuwait)

Oct 2011 to Oct 2012
● Backup Monitoring.
● Basic troubleshooting of backup failures and issue resolution on multiple platforms with varied configurations
● Ensuring that storage, archiving, and back-up procedures are functioning correctly
● Managing the HP Data protector Tape Library, empty Tapes & month end tapes monitoring,
● Windows OS backup of Prod Servers using acronis
● UPS weekly monitoring and fill out log sheet.
● Datacenter Daily Physical verification
● Assyst Ticket closure.

OFFICE APPLICATION and TECHNICAL SUPPORT TSC (The Sultan Center Kuwait)
Oct 2010 to Sept 2011
● Ensure the compatibility of the hardware and software of the system by determining it.
● Responsible for the evaluation and recommendation of the new hardware and software.
● Assist team in resolution of hardware, software and system issues.
● Analyze performance of the system and ensure the performance objective and availability of the requirements
● Responsible for providing the desktop system administration and support to the network.
● Interact with the clients to resolve the queries, issues and problems.
● Responsible for providing help, support and assistance in initial installation of the system, setup and maintenance of
the user account, data recovery, etc.
● Installed software, patching, upgrading and maintenance of operating system.
● Installed, upgraded and maintenance of server hardware components as per requirement.
● Installed complex hardware and software and upgrades to ensure work is performed as per the company policy.
● Performed system startups and shutdowns.
● Assisted in hardware installation and maintenance of workstations, servers, networking equipment, and other
supporting hardware.
● Performed user account creation, deletion, and configuration.
● Performed occasional off-hours and remote support.
IT HELPDESK SUPPORT SPECIALIST TSC (The Sultan Center Kuwait)
Feb 2009 to Sept 2010
● Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance
from users experiencing problems with hardware, software, networking, and other computer-related technologies.
● Interviews user to collect information about problem and leads user through diagnostic procedures to determine
source of error.
● Determines whether problem is caused by hardware (i.e. modem, printer, cables, or telephone) or software.
● Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more
complex problems to Manager or advanced technical group.
● Logs and tracks calls using problem management database, which maintains historical data and related problem
documentation.
● Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate.
● Consults with programmers to explain software errors or to recommend changes to programs.
● Calls software and hardware vendors to request service regarding malfunctioning and/or defective products.
● Develops documentation outlining issue and resolution on common issues and procedures.
● Installs computers, software, and peripheral equipment.
● Taking Backups from Backup Server (Australis, Oracle Financial, Corporate Operations, Scmads)
Computer Service Engineer CSA (Combat Support Associates)Camp Arifjan, Kuwait
August 2007 to Jan 2009
● WINDOWS XP, 7 troubleshoots associated problems.
● Configure Routers and Switches.
● Monitor systems and network performance.
● Assist in providing network configuration management.
● Configuring and troubleshooting user’s corporate emails (outlook).
● Install and maintain computers and applications.
● Download and install software updates to insure proper systems operations, i.e., critical updates as required.
PAKISTAN.

IT Teacher SUIS Computer College Mansehra

Sept 2004 to Jan 2005
● Teaching DIT, BSC Management Subjects.
● Performed PC hardware and software troubleshooting
● Responsible for all types of Internet activities.
● Maintaining documents by using different computer packages.
Principal Oriental College of Computer Management Mansehra
July 2003 to July 2004
● Administrating over all college activities.
● Human Resource Management.
● Arrangement of Games and trips.
● Correspondence with other educational institution
● Entering and updating status of resumes into resume database
● Performed PC hardware and software troubleshooting
Hardware Engineer Oriental College of Computer Management Mansehra
May2002 to June 2003
● Monitoring and maintaining the network.
● Extending the present network structure to larger network structure.
● Maintaining back-ups and restoration of user data.
● PC hardware and software troubleshooting.
● Upgrading the OS from Windows 98 to Window 2000 pro on client computer.
● Preserved local area networks (LANs).
● Individual client/user problem resolution.

FIELD EXPERIENCE
WATSAN Assistant (IFRC) International Federation of Red Cross and Red Crescent societies (Batagram & Allai)
May 2006 to July 2006
● Rehabilitate the water supply sachems in mentioned areas
● Complete Survey and assessments of the Water Supply Schemes.
● Making of Village Committees
● Assist in the design and planning of Rehabilitation of WSS with WATSAN Delegates.
● Maintain weekly reports.
● Co-ordination with ERRA and TMA.
Team Leader (PRCS) Pakistan Red Crescent Societies
Nov 2005 to April 2006
● In collaboration with the volunteer’s team facilitate field assessments for the potential
target areas during the relief phase.
● Assist in the gathering information about areas and beneficiaries.
● Distributions of relief items in different UCs of Besham, Kohistan and Allai.
● Maintaining the logistic support in terms of Way bills during distribution

TRAININGS
General Training Emergency Ward King Abdullah Hospital (Nov 2014 to June 2015)
● Basic airway management
● Spinal immobilization
● Basic life support
● Priorities of first aid and managing the scene
● ECG interpretation
● Safe defibrillation
● Wound description and management
● Reduction of dislocation/fracture
● Administration of sedation and analgesia
● Description of x ray findings
Social Mobilization and Participatory Tools 3 days training by Rozan
● Community Mobilization and participation.
● Problem solving techniques. (Problem tree, Vain Diagram etc)
● Communication tools.
● Participatory tools and their Significant.
Role of Community in Housing Reconstruction 3 days training by SPO
● Community Mobilization and participation
● Participatory Rural Approach
● Participatory tools
Computer Users Security Course Information Assurance Branch School of Information Technology, Fort Gordon, Georgia
● Recognize vulnerabilities and defeat potential threats within the computer and enterprise
environment.
● The Security+ track
● The Network Manager’s Security Track
● Information Assurance Awareness training, initial and refresher