Exam instructions:
1. Test contains Five questions
2. This exam contributes 15% of the total mark of the subject
3. Students are requested to solve all questions to achieve a full mark of
100
4. English language should be used when answering all questions
1/8
Question 1 20 Marks
Choose the best answer and fill it in the table
Q 1 2 3 4 5 6 7 8 9 10
A
1) Discipline is ……………………..……………………..……………………..……………………..
……………………..
a) Obey rules that govern organization
b) Managers should be fair with employees.
c) Provide Personnel Planning and ensure that replacements are available to fill
vacancies
d) Employee should receive order form only one supervisor
2/8
d) Provide Personnel Planning and ensure that replacements are available to fill
vacancies
a) add new training programs even when competitors are going bankrupt
b) accept the conventional wisdom of the industry
c) continuously learn, adapt, and change
d) attract new employees who work well in teams
a) division of labor
b) clearly defined hierarchy
c) detailed rules and regulations
d) all of the above
a) workplace diversity
b) workplace spirituality
c) continual improvement
d) knowledge management
9) Reengineering means
a) An organization that has developed the capacity to continuously learn, adapt, and
change
b) The cultivation of a learning culture
c) A concept of management that is driven by customer needs and expectations and
focuses on continual improvement in work processes
d) A radical redesign of all or part of a company's work processes to improve
productivity and financial performance
3/8
Question 2 15 Marks
Define the following terms:
1. Resource Allocators.
…………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………
………………………………………………
2. Management
…………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………
………………………………………………
3. Quantitative Management
…………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………
………………………………………………
4. Order ‘as one of Fayol’s principals’
…………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………
………………………………………………
5. Learning organization
……………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………
…………………………………………………………
Question 3 12
Marks
:Differentiate between the following terms
a. Efficiently vs. Effectively
…………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………
………………………………………………………………………………………
b. Human skills vs. Conceptual Skills
…………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………
4/8
…………………………………………………………………………………………………………………………………
……………………………………………………………………………………...
c. Unity of Command vs. Unity of Direction
…………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………
5/8
b. Explain the role of the following managerial scientists and researchers in the history of
management: (8 marks)
1) Adam Smith
........................................................................................................................................
........................................................................................................................................
.........................................................................................................
…………………………………………………………………………………………………………………
…
2) Taylor
........................................................................................................................................
........................................................................................................................................
..........................................................................................................
…………………………………………………………………………………………………………………
c. One of the most important rules of managers is Interpersonal Roles. Explain. (12 marks)
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………
6/8
d. ‘TQM: is concept of management that is driven by customer needs and expectations and
focuses on continual improvement in work processes.’ Discuss and analyze the definition of
TQM (10 marks)
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
…………………………
Question 5 11
Marks
Managers have three calcifications ‘top managers, middle managers and first line managers’. Any
organizational members with no managerial duties are called ‘non-managerial employees’
Using the following chart classify each organizational members to the previously mention four
classifications.
7/8
8/8