English For Hotel XI

IAIN Madura, Pamekasan
Text © Mohammad Naufal Aly, Dewi Sri Wahyuni, Khomaidi,

Nafisatul Hasanah, Renita Norma Isrodiah, Uswatun Hasanah, 2018
Reviewer © Abd. Ghofur, M.Pd
Design © Nafisa_Hs
All rights reserved. No part of this publication may be reproduced,

stored in a retrieval system, transmitted in any form, or by any means,
electronic, mechanical, photocopying, or recording, without the prior
written permission of the publishers.
ACKNOWLEDGEMENTS
Assalamu’alaikum Warohmatullahi Wabarokatuh
First, we would like to say thank to our beloved lecturer of English

for Specific Purposes, Mr. Ghofur, who has guided us in arranging and
compilating this book, always giving us suggestion and knowlegde until
we can finish it.
Second, thanks to all members of the second group of TBI-B 5th
semester who have worked hard in writing the content of this book until
it can be dedicated in the form of book.
English for Hotel is designed to help the hotel vocational students in
learning English, especially in the fourth items, namely reading,
speaking, grammar, and writing. This book consists of six units which
provides discussion of the four items above completed with the exercises
to improve the students’ skill and ability.
Hopefully, it will give contribution for English learning process in
hotel vocational high school in order to make the students easier in
learning and understanding English.
Wassalamu’alaikum Warohmatullahi Wabarokatuh
Pamekasan, 04 December 2018
The Authors
i
TEACHING PROGRAM
ANALYSIS
NO OBJECTIVE MATERIAL TIME REFERENCES
Hotel Reservation
a. Types of Hotel 2x45 Bardi, James A.

Reservation minutes Hotel Front Office
Management.
New Jersey: Jhon
Wiley & Sons, Inc,
2003.
Nafisatul
b. Expression of 2x45 Widyantoro, Agus,
Hasanah
Suggestion minutes dkk. EFFECTIVE
COMMUNICATI
The students
ON: An Integrated
able to find
Course of English
information
for Vocational
within an
High School.
exposition text,
Jakarta: Pusat
1 express
Perbukuan,
suggestion
Departemen
orally,
Pendidikan
understand the
Nasional, 2008.
imperative
sentence, and
c. Imperative 2x45 Eastwood, Jhon.
write a
Sentence minutes OXFORD GUIDE
procedure text.
TO ENGLISH
GRAMMAR.
Oxford: Oxford
University Press,
1994.
d. Procedure Text 2x45 Suwithi, Ni

minutes Wayan, dkk.
Akomodasi
Perhotelan Jilid 1.
ii
Jakarta:
Direktorat
Pembinaan
Sekolah
Menengah
Kejuruan, 2008.
Widiati, Utami,
dkk. Bahasa
Inggris:
SMA/MA/SMK/M
AK Kelas XII.
Jakarta:
Kementerian
Pendidikan dan
Kebudayaan,
2018.
Hotel Department
a. Food and 2x45 Suwithi, Ni

Beverage minutes Wayan, dkk.
Department Akomodasi
Perhotelan jilid 2.
Renita Norma
Jakarta:
Isrodiah
Direktorat
Pembinaan
The students
Sekolah
able to find
Menengah
information
Kejuruan, 2008.
within a text,
2 ask and give
b. Expression of 2x45 Helena I.R.
opinion,
Asking and minutes Agustien, dkk.
understand the
Giving Opinion English for a
order of
Better Life.
adjectives, and
Bandung: Pakar
compose a
Raya, 2008.
descriptive text
c. Order of 2x45 Michael vince,
Adjectives minutes macmillan english
grammar in
context,
(macmillan
publisher limited:
iii
thailand, 2007)
d. Descriptive Text 2x45 Suwithi, Ni

minutes Wayan, dkk.
Akomodasi
Perhotelan jilid 2.
Jakarta:
Direktorat
Pembinaan
Sekolah
Menengah
Kejuruan, 2008.
Harisma, Eka and

Nina Sulistyowati.
Manajemen
Akomodasi JPD
2314. Jakarta:
Politeknik Negeri
Jakarta, 2016.
Ballroom
Dewi Sri a. Types of 1x45 Firman Hawari

Wahyuni Ballroom minutes dan Ruth Sennia
Dinastry.
The students JURNAL SAINS
able to DAN SENI ITS:
comprehend a Redesain Interior
text about Ballroom
ballroom, know Multifungsi
and practice Edelweissm untuk
3
the expression Meningkatkan
os invitation, Kualitas Akustik
understand (Studi Kasus:
about to- Ballroom
infinitive, and Edelweiss Idjen
know about the Suites Malang,
structure of Jawa Timur). No.
invitation 2 (2016).
b. Expression of 2x45 Widiawati, Utami,

Invitation minutes dkk. BAHASA
iv
INGGRIS.
Jakarta: Pusat
Kurikulum
Perbukuan, 2016.
c. To-Infinitive 2x45 Azar, Betty

minutes Schrampfer.
Understanding
and Using English
Grammar Third
Edition. New
York: Pearson,
1999.
d. Invitation 2x45 Yuliani, Marta,

minutes dkk. Bahasa
Inggris. Klaten:
PT Intan
Pariwara, 2012.
Housekeeping
a. The Function of 1x45 Suwithi, Ni

Khomaidi
Housekeeping minutes Wayan, dkk.
Akomodasi
The students
Perhotelan jilid 2.
can understand
Jakarta:
well the
Direktorat
content of the
Pembinaan
text, knowing
Sekolah
and able to use
Menengah
the expression
Kejuruan, 2008.
4 of asking and
offering
b. Expression of 2x45 Bahasa Inggris.
something,
Asking and minutes Jakarta:
compose an
Offering Kementerian
analytical
Something Pendidikan dan
exposition text
Kebudayaan,
by considering
2017.
the use of
simple present
c. Simple Present 2x45 Roziqin, Badiatul.
tense.
Tense minutes Joss Bahasa
Inggris dalam 30
Hari. Jogjakarta:
v
Diva press, 2013.
d. Analytical 2x45 Bahasa Inggris.

Exposition Text minutes Jakarta:
Kementerian
Pendidikan dan
Kebudayaan,
2017.
Check-out
a. Check-out 2x45 Suwithi, Ni

Process minutes Wayan, dkk.
Akomodasi
Perhotelan Jilid 1.
Jakarta:
Direktorat
Pembinaan
Uswatun Sekolah
Hasanah Menengah
Kejuruan, 2008.
The students
able to b. Expression of 2x45 English bell online
comprehend Requet minutes
the content of a c. Passive Voice 2x45 Kurniasih,
text, using the minutes khusnul
5
expression of chotimah.(an
request, analisys on
understand student’s error on
about passive they use of
voice and able passive voice in
to write recount simple past tense.
text. Jakarta state of
islamic university
syarif
hidayatullah.2013
d. Recount Text 2x45 Utami, Widiati,

minutes dkk. Bahasa
Inggris untuk
SMA/MA/SMK/M
AK Kelas X.
Jakarta:
vi
Kementerian
Pendidikan dan
Kebudayaan,
2017.
Hotel Special
Package
a. Kinds of Hotel 1x45 Silverhotelgroup.c

Special Package minutes om
b. Expression of 2x45 Widyantoro, Agus,

Offering Service minutes dkk. EFFECTIVE
COMMUNICATI
ON: An Integrated
Course of English
Mohammad for Vocational
Naufal Aly High School.
Jakarta: Pusat
The students Perbukuan,
can find any Departemen
information Pendidikan
6 within a text, Nasional, 2008.
offer service,
understand the c. Preferences 2x45 A SIMPLE
rules of using minutes ENGLISH
preferences, GRAMMAR
and able to LANGUAGE
write essay. PROGRAM IN
RAMADHAN.
Pamekasan: MTs.
Sunan Kalijaga,
2012.
d. Essay 2x45 Azizah, Siti.

minutes Writing III The
Process of Writing
an Essay.
Surabaya: Pena
Salsabila, 2013.
vii
LIST OF CONTENTS
Acknowledgements ............................................................................. i
Teaching Program Analysis................................................................. ii
List of Contents .................................................................................. viii
UNIT 1: HOTEL RESERVATION

A. Let’s Read....................................................................................... 3
B. Let’s Speak ..................................................................................... 6
C. Let’s Analyze .................................................................................. 10
D. Let’s Write...................................................................................... 13
UNIT 2: HOTEL DEPARTMENT
A. Let’s Read....................................................................................... 18
B. Let’s Speak ..................................................................................... 22
C. Let’s Analyze .................................................................................. 26
D. Let’s Write...................................................................................... 28
UNIT 3: BALLROOM
A. Let’s Read....................................................................................... 33
B. Let’s Speak ..................................................................................... 35
C. Let’s Analyze .................................................................................. 38
D. Let’s Write...................................................................................... 40
UNIT 4: HOUSEKEEPING
A. Let’s Read....................................................................................... 44
B. Let’s Speak ..................................................................................... 47
C. Let’s Analyze .................................................................................. 51
D. Let’s Write...................................................................................... 53
UNIT 5: CHECK-OUT
A. Let’s Read....................................................................................... 59
B. Let’s Speak ..................................................................................... 63
C. Let’s Analyze .................................................................................. 66
D. Let’s Write...................................................................................... 69
UNIT 6: HOTEL SPECIAL PACKAGE
A. Let’s Read....................................................................................... 74
B. Let’s Speak ..................................................................................... 77
C. Let’s Analyze .................................................................................. 80
D. Let’s Write...................................................................................... 82
References .......................................................................................... 85
Authors’ Biography ............................................................................. 87
viii
“Education is the
most powerful
weapon which you
can use to change
the world”
-Nelson Mandela-
A. Let’s Read
Read the following text carefully!
Types of Hotel Reservation
Making a reservation is a necessity for guests, because reservation

is the first step when people want to stay in a hotel. The term
“Reservation” can be understood as ordering or booking a hotel before
the guest come to the hotel. The process of reservation can be done
through online or offline process. By doing reservation, the guests can
make sure that they will get a room in the hotel, because they book the
room in this process. They will get some offers of the rooms which are
available at the time of the reservation, such as single room, double,
room, twin room, family room, and also the room rate for each of them.
The guests can choose which of room and service which they want, and
reservation section which is reponsible for them, will confirm whether
the guests’ want can be served or not. There are some types of
reservation which can be used by guests, they are: advanced
reservation, confirmed reservation, and guaranteed reservation.
Advanced reservation is a type of reservation where the guests
usually are in transit and are calling to determine if a property has
rooms available for a particular time period. The guests do not want
any commitment from the hotel to secure the room reservation. The
hotel will hold the reservation until specified time. This type of
reservation has been dropped by some reservation systems in favor of
confirmed reservation.
Confirmed reservation is types of reservation which is comparable to
a contract that becomes void at a certain hour of a certain day. The
confirmed reservation allows the hotel to project the number of guests
that will check-in by the deadline hour. After the deadline, the hotel is
free to sell that room to walk-in guests.
3
Guaranteed reservation is reservation in which the hotel commit
the guests to pay for a room night and the hotel will provide
accomodations, regardless of arrival time. If the guests do not arrive
(without cancellation), the hotel may process a credit-card voucher for
payment. Likewise, no matter when the guests arrive on the reserved
night, the hotel must have the reserved accomodation available. The
guaranteed reservation requires the hotel to determine the method of
guests payment. They may pay full of the payment, pay only for a
night first, or use credit card.
In short, some types of reservation above can be used to make the
guests easier in booking a hotel. They can use them appropriate with
their necessity; moreover, through reservation, the guests do not need
to be worried about the room, whether it is available or not.
Source: Bardi, James A. Hotel Front Office Management. New Jersey:

Jhon Wiley & Sons, Inc, 2003.
DID YOU KNOW ?
Reservation Booking Single Room
Pemesanan Memesan Kamar dengan 1

tempat tidur kecil
(untuk 1 orang)
Double Room Twin Room Family Room
Kamar dengan 1 Kamar dengan 2 Kamar untuk 3

tempat tidur besar tempat tidur orang
(untuk 2 orang) berukuran kecil
Room Rate Check-in Walk-in Guest

Tamu yang tidak
Harga/ tarif Proses registrasi melakukan
kamar di hotel reservasi
sebelumnya
4
Task 1 Answer the following questions based on the text above!
1. What is hotel reservation?

Answer:
2. Why is reservation very important for guest who want to stay in hotel?
Answer:
3. How many types of reservation which can be used? Mention it!

Answer:
4. The guests should pay first for a room night before their arrival, and the
hotel will provide the accomodation. What type of reservation is
described by that statement?
Answer:
5. What will happen if the guests do not come until the deadline in
confirmed reservation?
Answer:
Decide whether the following statements are true or

Task 2
false! Checklist (√) your answer!
Statements True False
Reservation is done after booking a room
Reservation section will offers some kinds of rooms in

the reservation process
One of the types of reservation is confirmed reservation
In guaranteed reservation, the guests can pay full of the

payment or only for a night
Reservation causes the process of staying in hotel more
difficult
5
B. Let’s Speak
EXPRESSION OF SUGGESTION
Suggest means to give a Suggestion are abstract

suggestion, that is to and can be in form of
introduce or propose an solution,advice, plan, and
idea or plan for someone’s idea. It can be accepted or
consideration. refused.
Pay attention to the following expressions of giving suggestion and the

responses!
Suggesting Accepting Refusing
 I think we’d better...  That’s good ide  No, I don’t think
 You’d better.....  Alright so
 What about...?  Good/ okay/ right  I don’t think we
 How about..? (informal)  That sounds like should
 I suggest you..... a good suggestion  Well, not
 It would probably be  Yes, you are right really....
agood ide to....  That’s interesting  No, let’s...
 You should....  Sounds good  That’s too
 Maybe you could....  Ok, I will boring.
 Let’s..... (informal)  Ok, if you say so
 You might want to...
 I suggest/ recommend/
propose/ put forward/
advise/ advocate that....
Example
Receptionist : “What can I do for you, Sir?”

Guest : “Is there any room for reservation? I only want to
stay a night.”
Receptionist : “Yes, Sir. There are some rooms available, if you
only want to stay a night, I think you’d better to
choose the standart one.”
Guest : “That sounds like a good suggestion.”
6
Task 3 Read and practice the following conversation with your
partner!
Good morning, Sir. Welcome in Luxury

Hotel. May I help you?
Good morning. I would like to book a room for three

nights. Is there any empty room?
Please, wait a moment! I will check it out.
Yes
We still have some standard rooms: 2 single rooms, a

double room, and 2 twin rooms. Which one would you like
to book, Sir?
How about double room? How much should I

pay for it?
The price is Rp. 450.000 per night
Actually it is not only me who will be

staying here
How many people who will be staying

with you?
Two persons, my wife and my son
I suggest you to book the double room, and we will give

you an extra bed, because the family room is not
available now
7
How about the twin room?
The twin room is also available now. You can choose this one.
You will get two single beds there and the price is Rp. 475.000. It
is more little expensive than the double room, because in the
double room, you will only get a double bed.
I choose the double room, how much its price with

the extra bed?
The double rom is Rp. 450.000, and the extra bed

is Rp. 150.000, so the total is Rp. 600.000 per
night
Well, no problem
Please, fiil this form first!
Alright
Do you need any other things, Sir?
No, thanks
Well, your room is in number 23. Here is your key.

Our bellboy will escort you to your room. Hope you
enjoy your stay and have a nice rest, Sir.”
Thank you
PRACTICE MAKES PERFECT
8
Make a group consists of two persons, then create a
Task 4 conversation about reservation by using the expression of
suggestion and practice it in front of the class!
A B
9
C. Let’s Analyze
IMPERATIVE SENTENCE
In the previous discussion, there are some imperative sentences used in

the conversation, for instance:
 Please, wait a moment!

 Please, fiil this form first!
 Have a nice rest, Sir
Imperative sentence  Sentence which has the main function to give orders
or to get someone to do something
Form: (+) Base form of verb + ......

Write down your name and your address!
(-) Do not/ don’t + base form of verb + ......

Don’t forget to write your phone number!
Imperative sentence can be added with “Please” to show politeness or

request, such as please, confirm your reservation as soon as possible!
The following table provides some functions of imperative sentence,
they are:
Function Example
To tell someone what to do Bring the guest’s bag!
Keep the room clean!

Slogans and advertisement
Come to Pearl Hotel!
Confirm your reservation before 08
Warning and reminders
December 2018!
Speak politely to the guest who comes
Instruction and direction
to hotel!
Come to the launching of our new
Informal offers and invitation
hotel!
10
Have a nice day, Sir!
Good wishes
Have a good stay, Madam!
Another kind of imperative is using “Let”.
Let’s + Verb  Express suggestion

Example: Let’s do online reservation first before we come to the
hotel!
Let’s not / don’t let’s + Verb  Negative form

Example: Don’t let’s feel tired to serve the guests!
Let+phrase with noun

Example: Let the belboy bring your luggage!
Choose one of the answers in the bracket. Underline the

Task 5 right answer!
1. Please, _______ [Spelling/spell] your name carefully!
2. _______ [You put/ put] your key in the receptionist if you want to go out
from here!
3. ______ [Enjoy/enjoying] your day during your stay !
4. ______ [Call/ should call] the belboy if you need something!
5. ______ [Let me/ let you] check your passport!
11
Task 6 Make sentences by using the keywords in the bracket!
1. [Check-in/enter/your room]
Answer: ____________________________________________________
2. [Please/tell/function/facilities]
Answer: ____________________________________________________
3. [have/holiday]
Answer: ____________________________________________________
4. [Let/doorman/help]
Answer: ____________________________________________________
5. [save/reservation form/archieve]
Answer: ____________________________________________________
The oldest hotel which is still used until now is

Hoshi Ryokan Hotel, in Awazu Onsen Komatsu
area, Japan. This hotel was launched in 718.
(The Guinness Book of World Records)
12
D. Let’s Write
PROCEDURE TEXT
What is procedure text?

What are the structures of procedure text?
What are the characteritics of procedure text?
The answer of some questions above are provided in the following

explanation.
Text which has aim to describe how

Definition something is done or how to make something
through sequence of actions or steps.
The procedure text to make something

consists of three structure:
1. Goal, which is represented by the
title of the text.
2. Materials, that is the list of things or
Structure everything which is needed to make
something.
3. Procedure, that is the steps to be
followed to reach the goal.
The procedure text to do something
consists of the goals and the procedure.
1. Contains a lot of commands (imperative

sentences)
Characteristic 2. Use time sequences, such as first,
second, etc.
13
The following texts are the examples of procedure text in doing something.
Text How to Solve the Change of Reservation

1
To solve the change of reservation, the

reservation section should, first, Take the reservation
data which has been done. Second, fill the change in
the change of reservation form. After that, make a
change in the reservation table, then, make a change
in the reservation proof or the slip, and the last, save
the change into the archieve based on the new change
of the guest’s arrival date.
Text How to Solve

2 the Cancelation of Reservation
To solve the cancelation of reservation, there are

some steps should be done. The first, take the data of
the reservation. Ask the reason of the cancelation and
fill the cancelation form. Then, streak the slip of the
reservation. Delete the data in the reservation table,
and save it to the archieve.
Source: Suwithi, Ni Wayan, dkk. Akomodasi Perhotelan Jilid 1. Jakarta:

Direktorat Pembinaan Sekolah Menengah Kejuruan, 2008.
14
Task 7 Write a procedure text based on the following situation!
Your position is in reservation section. A guest comes to hotel and

wants to book a room, write a procedure text about how to serve the
guets in reservation process.
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
15
“True education does
not consist merely in
the acquiring of a few
facts of science,
history, literature, or
art, but in the
development of
character”
-David O. McKay-
A. Let’s Read
The Function of Motion Space and Responsibility for Each Position in

the Food and Beverage Section
Food and baverage service is part of the hotel that provides, sells
and serves food and drinks with satisfying services to guests /
customers. This division is divided into several parts which are
basically divided into preparation and production and service and
sales.
The motion space for the food and beverage deparment is divided
into two space functions, namely: Space / area that can generate profits
called revenue producing areas and Space or area that provides
support in services such as the kitchen (kitchen), public warehouse
(store), etc. The scope of revenue producing areas includes:
Restaurants are one of the "outlets" of the food and beverage
deparment whose function is to sell and serve food and drinks to hotel
guests, both those who stay and those who do not stay overnight,
restaurants. there are several types such as: Dining room, Coffee shop,
Grill room, Specialty restaurant, and Supper club.
Bars are places where guests can order and enjoy both alcoholic
and non-alcoholic drinks, there are two types of bars in general, public
bars and service bars.
Room service, is one outlet that has a function main to serve
ordering food and drinks to the room guest.
The function room is a place that is used for various purposes
kinds of activities such as parties, meetings etc.
When viewed from its organizational structure, food and baverage
departments are led by Food & Beverage Director, Helped by Chef De
Cuisine and Assistant Food & Beverage Manager also staff to reach
destination set by the hotel.
this is a description of the duties and responsibilities of each
position in the food and beverage deparment, namely:
18
1. Food & Beverage Director has duties and responsibilities:
Establish menus, presentation systems, sales strategies,direct
implementation and assess success. Formulate policies for
controlling operational costs. Deal with problems that require
handling directly. Creating a harmonious relationship with
colleagues and Customer.
2. Assistant Food & Beverage Manager has duties and
responsibilities: Coordinating the implementation of inter kitchen
activities, F & B. service and stewarding. Assess work
performance. Give direction and instructions to subordinates.
Handle problems that require handling directly and report to the
boss.
3. Restaurant & Bar Manager has duties and responsibilities: Handle
and supervise directly the services of VIP guests. Creating and
fostering a healthy working atmosphere. Organizing daily
briefings. Helping to make F & B sales report monthly report.
4. Head Waiter has duties and responsibilities: Directly handle VIP
guest services (Very important Person). Accompanying sous chefs
in structuring buffets. Supervise subordinate discipline. Handle
guest problems. Assess work of subordinates.
5. Assistant (Head Waiter Captain) has duties and responsibilities:
Helping the head waiter carry out his duties. Supervise and help
smooth the implementation. service for selling and serving food
and beverages. Supervise and direct the smooth service of
subordinates
6. Waiter / Waiter has duties and responsibilities: Prepare complete
technical services. Do services directly to guests. Take guest orders
/ orders from the captain to continue to the kitchen. Carry out the
presentation of dishes to guests. Carry out and follow the orders of
the captain in running his duties.
7. The Chief Bartender has duties and responsibilities: Keep an eye
on storage, use bar stock. Keep an eye on fluency, the accuracy of
implementing mixing drinks, presentation, sales and service.
8. Room Service Order Taker has duties and responsibilities: Handle
receipts, record room service orders and deliver to room service
captain. Suggest and assist guests in menu selection. Receive guest
complaints and report to the head waiter.
Source: Suwithi, Ni Wayan, dkk. Akomodasi Perhotelan jilid 2.

Jakarta: Direktorat Pembinaan Sekolah Menengah Kejuruan, 2008.
19
DID YOU KNOW ?
Food and Dining room Coffee shop

baverage service restoran dengan Restoran dengan
layanan makanan menu lengkap dan menu tidak begitu
dan minuman. suasana formal. lengkap dan
suasana informal
Grill room Speciality Supper club

Restoran mewah restaurant restoran yang
yang makanannya restoran dengan khusus dibuka
banyak menu khusus pada malam hari.
dipanggang
Bar Room service Head Waiter

Tempat memesan Layanan
minuman pemesanan Kepala pelayan
beralkohol dan makanan ke
non alkohol kamar tamu
1. What is food and baverage service?

Answer:
2. what is a restaurant, and mention the types

Answer:
3. What is included in the revenue producing areas?

Answer:
20
4. What is the structure of the food and baverage department?
Answer:
5. What is the function of waiter or waitress?

Answer:

Task 2

The function room is a place that is used for various
purposes kinds of activities such as parties, meetings
etc.
Directly handling VIP guest services, and supervising
storage, the use of bar stock is a function of the head
waiter captain.
food and baverage is divided into several parts, namely
preparation & production and service and sales.
The motion space for the food and beverage section is

divided into four space functions
Bars are places where guests can order and enjoy

drinks both alcoholic and non-alcoholic
The first modern hotel

was launched in 1768,
namely Royal Clarence
Hotel in Exeter,
England.
21
B. Let’s Speak
EXPRESSION OF ASKING AND GIVING OPINION
What are the expressions of asking opinion?

What are the expressions of giving opinion?
Pay attention to the following expressions of asking and giving opinion! The
following table represents some kinds of expression which can be used to
ask for someone’s opinion about something, or to give our opinion about
something to another person.
Asking Opinion Giving Opinion

 What do you think about... ...?  I think... ...
 What is your opinion about... ...?  In my opinion/view... ...
 What is your opinion/view on...?  I just can say... ...
 How do you feel about... ...?  According to me/ my
 What are you feeling about... ...? opinion... ...
 Don’t you think... ...?  As far as i can see... ...
 What do you think of... ...?  I consider... ...
 Please tell me your opinion  I’m convinced that... ...
about... ...!  Personally, i feel... ...
 Do you have any opinion  Well, i must say... ...
about... ...?  I don’t think that... ...
 What about... ...?
Example
Head waitres: What do you think about the performance of the

apprentice employee?
assistance Head waitres : In my opinion they are very good at
carrying out their duties, and i think they deserve to be recruited
to work in this hotel.
22
partner!
Hi, john
Hai, david. How are you?
I’am fine, how about you?
I’am fine too, thank you. By the

way, Where do you work?
I work at the Hilton Amsterdam hotel. I am

in the food and baverage service department.
What do you think about my position?
Your position? I think is quite heavy. I know

that the second largest income in a hotel is
from the sell of food and baverages.
Yes, you’re right. Food and baverage service must

sell and provide satisfying services to customers. In
addition, the food and the baverage must be
delicious, fast service, the price is suitable, and the
unique atmosphere is very important in food and
baverage department. And where do you work?
23
I work in sofitel legend the grand amsterdam
hotel. I am as General Manager.
Wow, amazing. General Manager is the

highest leader of a hotel organization.
General Manager is the person responsible for the

overall operation of the hotel and the performance
of all employees. It function as managerial in
hotels, such as planning, decision making,
organizing, staffing, controlling, directing,
evaluating, and improving employee work.
Your job as General Manager is indeed very

difficult. Because each of your actions will
affect of the management hotel. Ok , I have to
leave immediately. I'm almost late. See you.
See you too
24
Task 4 conversation about food and baverage department by
using the expression of asking and giving opinion and
practice it in front of the class!
A B
25
C. Let’s Analyze
ORDER OF ADJECTIVES
Adjective describe thing. They generally come in front

of nouns.
The following table will show the function for each kinds order of adjective.
Adjective Function Example
To show the quality Famous, interesting,

Quality or Opinion
opinion of noun nice, Clear, ets.
Size To show the size of noun Small, big, Large, etc.
Age To show the age of noun Old, New, Young, etc.
To show the temperature
Temperature Hot, Cold, Warm, etc.
of noun
To show the shape of Round, Square,
Shape
noun Triangle, etc.
To show the colour of
Colour Blue, Red, White, etc.
noun
Where it become To show the origin of American, Malaysian,
from noun Italian, etc.
To show the material of Glass, Metal, Sandy,
What it is made of
noun etc.
To show the purpose of
What it is for Football, tennis, etc.
noun
When we use more than one adjective, we use this general order. Note that
a noun can do the work of adjective.
She goes to wonderful old italian restaurant (opinion_age_origin)

My sister is beautiful young woman (quality_age)
I see new luxurious american hotel (age_quality_origin)
A interesting gold metal ornament (opinion_colour_material)
I sit in a small circle red sofa (size_shape_colour)
I meet handsome tall young man in receptionist. (quality_size_age)
26
1. I think this is a ___________ [expensive japanese / japanese expensive]

food.
2. This is a _____________ [cheap small / small cheap] hotel.
3. My uncle is ________________ [handsome, smart, and professional /

smart handsome professional] chef.
4. housekeeping should wear ______________ [clean black / black clean]

shoes.
5. A ______________ [big square grey / square big grey] chair in the garden
of hotel.
1. [The / family room]

Answer: ____________________________________________________
2. [This is / bar]
Answer: ____________________________________________________
3. [She work in / hotel]

Answer: ____________________________________________________
4. [It is a / restaurant]
Answer: ____________________________________________________
5. [Two / bed]
Answer: ____________________________________________________
27
D. Let’s Write
DESCRIPTIVE TEXT
What is descriptive text?

What are the structures of descriptive text?
What are the characteritics of descriptive text?
a text which describe a particular person,

Definition animal,place, or thing. The goal of the
descriptive text is transfering the experience
of the writer which can be what they see,
read, or feel.
1. Using simple present tense,

2. Use adjective to make an interesting, and
Characteristic lively description.
the descriptive text to describe object

(person, animal, place, or thing) consist of
two structure:
1. Identivication is the part to identifies
Structure the object (person, animal, place, or
thing) to be described.
2. Description is the part to describes
the object (person, animal, place, or
thing)in parts, qualities, and
characteristics.
28
The following texts are the examples of descriptive text in describe an
object.
Text I work in the Housekeeping section. As a worker in

1 the housekeeping department, I am required to have
neat and clean habits in appearance at the
assignment. Like clean and neat uniforms, neatly
combed hair. The aroma of selected perfume is soft,
not sharply scented, Jewelry worn is not excessive,
and Shoes are black and clean. Hemust also be
confident. Besides that he must be able to solve
problems, diplomacy, calmness, ability to remember
names and faces of guests. Applying the procedures
and ethics appropriately, physical fitness and
discipline in the implementation of work must be
mastered and owned by housekeeping in order to be
able to satisfy the services for guests staying at the
hotel.
Source: Suwithi, Ni Wayan, dkk. Akomodasi Perhotelan

jilid 2. Jakarta: Direktorat Pembinaan Sekolah Menengah
Kejuruan, 2008.
Text This is a meeting and function room. This is a

2 facility provided by the hotel for customers who want
to hold events such as meetings, workshops, seminars,
etc inside the hotel. This room has chairs and tables
arranged according to the customer's wishes. there are
sound systems, OHP and screens, slide projectors,
laser pointers and multimedia. Meeting and function
rooms also provide complementary facilities such as
stationary, sweets, and mineral drinks. The capacity
of the space provided is tailored to the needs of the
hotel and customers.
Source: Harisma, Eka and Nina Sulistyowati.

Manajemen Akomodasi JPD 2314. Jakarta: Politeknik
Negeri Jakarta, 2016.
29
Task 7 Write a descriptive text based on the following situation!
Your position become a a chef that will be interviewed by a student.

She asks about kitchen in the restaurant hotel. Write a decription
text about kitchen in restaurant hotel.
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
30
“Educating the
mind without
educating the
heart is no
education at all”
-Aristotle-
A. Let’s Read
Types Of Ballroom
The ballroom according to the dictionary is a large room used for

dancing. According by Wikipedia, a ballroom is a large room inside a
building that can be used to do an event called ball / ballare that comes
from Latin which means dance / dance. Along with the development of
the ballroom function era is also increasingly widespread. Here are the
types of ballrooms:
1. Ballroom Dance
Ballroom dance is a ballroom that is used to dance. Usually
ballroom dance has a wooden floor and is often called a parquet
floor.
2. Hotel Ballroom
Hotel ballrooms generally have a magnificent and spacious interior
because it is the selling point of a hotel that has a ballroom. Hotel
ballrooms are usually multifunctional ballrooms where there are
movable walls that can separate the ballroom into several spaces
so that more than one function. Hotel ballrooms are more often
designed as multifunctional rooms which are not expected to
accommodate a number of activities such as celebration parties,
speeches, meetings, and musical offerings. In addition, hotel
ballrooms are usually also used in several trainings, both from the
hotel itself and from outside, such as table manner, motivation,
and other training events. The existence of different activities in a
hotel ballroom causes multifunctional ballrooms to require a high
level of sound clarity and low noise levels so that users can fully
receive what the presenter wants to convey at the event and this
can be overcome by redesigning the space.
Source: Firman Hawari dan Ruth Sennia Dinastry. JURNAL

SAINS DAN SENI ITS: Redesain Interior Ballroom Multifungsi
Edelweissm untuk Meningkatkan Kualitas Akustik (Studi Kasus:
Ballroom Edelweiss Idjen Suites Malang, Jawa Timur). No. 2 (2016).
33
DID YOU KNOW ?
Ballroom Table Manner Meeting
ruang hotel yang Etika makan Rapat

digunakan untuk
berbagai acara
1. What is the definition of ballroom?

Answer:
2. What is function of ballroom dance?
Answer:
3. How many types of ballroom?
Answer:
4. What is definition of ballroom hotel?
Answer:
5. What are events that can be held in the hotel ballroom?
Answer:

Task 2
Hotel ballroom has many function.

Hotel ballroom is a room in hotel can we use it when we
will make several trainings
Dance shows are usually held in hotel ballrooms.
Hotel ballrom also can use in wedding party.
Ballroom usually has good sound system
34
B. Let’s Speak
EXPRESSION OF INVITATION
Invitation is a request for Invitation generally has

somebody to do something two kinds namely, formal
or go somewhere. and informal invitation.
Pay attention to the following expressions of giving invitation and the

responses! The following tables provides some expressions which can be
used in formal invitation and informal invitation; moreover, the responds of
it in the form of accepting and refusing.
Formal Invitation Accepting Refusing

 Would you like  That’s very  I’m very sorry, I
to…? kind of you don’t
 Would you care  What a  Think I can.
to..? delightful idea  I’d like to, but….
 With the
greatest
pleasure
Informal Invitation Accepting Refusing

 Like to come to…  I would/ will…  Sort, I can’t.
 Shall we come to…  OK, I will be  I’d love to, but…
 You must come there!  I don’t think I can.
to…  I’d like love to  In wish I could,
come. but…
 Sure, I am
coming
35
Read and practice the following conversation with your
Task 3 partner!
Housekeeping 1 : “Hi guys !”
Belboy and Housekeeping 2 : “Hi”
Belboy : “Do you free tomorrow guys?”
Housekeeping 1 : “No, I have schedule tomorrow”
Belboy : “How about you?”
Housekeeping 2 : “I'm free tomorrow, what happen?”
Belboy : “I get information from receptionist

that tomorrow front office and
housekeeping office make training
motivation event. Would you like to join
this event?”
Housekeeping 2 : “Sure, I am coming”
Belboy : “Yes i would join it”
Housekeeping 2 : “Thank you for your information”
Belboy : “Yes, you are welcome. See you

tomorrow”
Housekeeping 2 : “See you”
36
Task 4 conversation about birthday party by using the
expression of invitation and practice it in front of the
class!
A B
37
E. Let’s Analyze
TO-INFINITIVE
In previous discussion you can find to-infinitive.
Would you like to ......?

Example : would you like to come this meeting?
To- infinitive usually use V1, there are the verb can use with to - infinitive :
 Agree  Decide  Learn  Promise

 Aim  Deserve  Leave  Propose
 Appear  Detest  Long  Refuse
 Arrange  Dislike  Mean  Remember
 Ask  Expect  Manage  Say
 Attempt  Fail  Neglect  Swear
 Be able  Forget  Shoot  Threaten
 Beg  Get  Sleep  Try
 Begin  Happen  Speak  Understand
 Buy  Have  Start  Use
 Care  Hesitate  Stop  Wait
 Choose  Hope Hurry  Strive Offer  Want
 Come  Intend  Ought  Wish
 Condescend  Invite  Plan  Yearn
 Consent  Join  Prefer
 Continue  Know  Prepare
 Dare  Leap  Proceed
The pattern using to invinitive:
S + V + to + V1
S+V+NP+to+V
S + Be + Adj + to + V1
Example : I want to sleep
I want my friend to come to my house
I am easy to learn something new.
38
1. I want to........ (speak/spoke) with her

2. We demand to........ (know/known) the progress of the work.
3. Iin tend to......... (invite/invited) you
4. We plan to........(buy/bought) a new shoes
5. The most important is learning to.......(understand/understood) the
problem
1. [Join]
Answer: ____________________________________________________
2. [Wait]
Answer: ____________________________________________________
3. [Stop]
Answer: ____________________________________________________
4. [Ask]
Answer: ____________________________________________________
5. [Promise]
Answer: ____________________________________________________
The first seven star

hotel in the world is
Burj Al-Arab Hotel in
Dubai. The building is
like a boat which
becomes the icon of this
city
39
D. Let’s Write
INVITATION
What is invitation?
What are the structure of invitation?
What are the characteristic of invitation?
Invitation is a request for somebody to do

Definition
something or go somewhere.
The invitation consist ofthree structure :

1. Date
Structure 2. Time and Place
3. The purpose of the topic of the event
The following texs are the examples of invitation.
Dear all of waiters in Garuda Hotel
You must to join in "Table manner coaching".

Day: Monday, 1 January 2018
Time: 8.30 pm
Place: Restaurant Garuda Hotel
Jl. Merdeka no.26 Pamekasan
Please inform to your department if you will join this agenda
at Friday 1 December 2018.
Sincerenly,
Wahyu Diyanto
Manager of restaurant GarudaHotel
40
To all of housekeeping
If you don't have agenda. Would like to come in outdoor at

Jumiang beach at 7 p.m tomorrow.
Sincerenly,
Rosa Wulandari
Manager of housekeeping
Source: Marta Yuliani, Yuniarti Dwi Arini. BAHASA INGGRIS. Klaten:

PT Intan Pariwara, 2018.
Task 7 Write an invitation based on the following situation!
Your position is a HRD in Merdeka Hotel, Jlanggrek no. 36

Pamekasan. And you will invite your official to come in meeting at
the A & D restaurant on Monday 1 October 2018.
41
“Tell me and I forget,
teach me and I may
remember, involve me
and I learn”
-Benjamin Franklin-
A. Let’s Read
The Function of Housekeeping
Housekeeping is one of departments in a hotel. The role of this

department is very important for the pleasant of the guests in the hotel
itself. Generally, housekeeping can be defined as department which is
responsible for the cleanliness of hotel. There are some specifics
function of housekeeping, they are:
1. Keep and clean the rooms in hotel
2. Keep the efficient and completeness of the room, restaurant, bar,
and other places, except kitchen.
3. Keep the cleanliness of public area in the hotel, they are: lobby,
corridor, ballroom or meeting room, swimming pool, kids center,
lounge, sport center, etc.
4. Give report of the room status to the front office department
5. Keep the linen of the hotel clean
6. Keep the equipments in the hotel.
From some functions above, it is clear that housekeeping is
responsible for many places in the hotel. This department who will
provide good facilities or comfortable equipments. The section in
housekeeping are various, such as room section, public area section,
laundry section, linen section and others. All of them are responsible
for the cleanliness of rooms and the equipments of hotel.
Source: Suwithi, Ni Wayan, dkk. Akomodasi Perhotelan jilid 2.

Jakarta: Direktorat Pembinaan Sekolah Menengah Kejuruan, 2008.
44
DID YOU KNOW ?
Housekeeping Public Area Lobby
Tata graha Area umum Ruang tunggu
Laundry section Linen section

Seksi yang Seksi yang
bertanggung bertanggung
jawab untuk jawab untuk
cucian linen/sprei
1. What is housekeeping department?

Answer:
2. What is the general function of housekeeping department?

Answer:
3. Is housekeeping is very important in a hotel? Why?

Answer:
4. Mention some functions of housekeeping!

Answer:
5. What are the sections of housekeeping department?

Answer:
45
Task 2 false! Checklist (√) your answer!

Housekeeping is part of front office department
Housekeeping must keep the cleanliness of room
Housekeeping is not responsible for hotel equipments
Laundry section is one of the section in housekeeping
Housekeeping has no important role in hotel
The most expensive hotel in the world is Four

Season Hotel in New York. The cost is $34.000
for a night.
(Wealth Bulletin)
46
B. Let’s Speak
EXPRESSION OF ASKING FOR SERVICE
Pay attention to the following expressions of asking for service and the
responses!
Asking for service Accepting Refusing

 Excuse me, can you..?  Here, let me...  Sorry, I can’t...
 I’m sorry, can you..?  Alright, I will..  You have to
 I’m in need of....  I’l.... ask the other
 A little help here,  I think I will...  I’m sorry I
please. can’t...
 Can you...?
 Don’t you think you
can..?
Read and practice the following conversation with your

Task 3 partner!
Good afternoon, may I help you?
Good afternoon. I would like to request one extra bed

because my friend will come and stay with me.
Alright, may I know your room number, please?
47
Yes, my room number is Orchid 8.
How long will you use the extra bed, Sir?
I will use the extra bed until I check out from this hotel
which is for 4 nights. How much should I pay for the
extra bed?
For the extra bed you must pay $11 per night Mr.
Richy. It will be adding to your guest bill.
Okay, thanks.
Alright, anything else, sir?
Yes. I would like to order a printer because I have to

print some important documents.
Alright, sir. I will handle it for you.
Should I pay for it?
No, you should not. It’s free of charge, Sir. You

can borrow it during you stay in our hotel.
48
Oh, thank you.
You’re welcome. May I repeat your order, Sir?
Yes, sure.
Well, your room number is Orchid 8. You ordered one

extra bed for 4 nights and you ordered a printer. Is that
right, Sir?
Yes, you’re right.
Alright, we will set up your extra bed and give you a

printer as soon as possible.
Thank you very much for your help.
You’re welcome, Sir. Have a nice day.
Yes, have a nice day too
49
Task 4 conversation about birthday party by using the expression
of invitation and practice it in front of the class!
A B
50
C. Let’s Analyze
SIMPLE PRESENT TENSE
The use:
 Used for habitual action
Example: Housekeeping cleans the hotel’s rooms everyday
 Used for general truth
Example: Housekeeping is the name of the department which is
responsible to clean the hotel.
(+) Subject + Verb 1 (s/es) + object
(-) Subject + do/does + not + verb1 + object

(?) do/does + subject + verb1+ object?
The following table provides some kinds of verb which is used in simple
present tense:
Intransitive verb is verb need not object.

Such as agree, come, cry, sleep, go, etc.
e.g: they come. We sleep
Transitive verb is verb need object.

Such as eat, need, find, like, make, send, get, etc.
e.g: she need phone for call them
Linking verb is verb can combination subject with complement (noun,

adjective, adverb).
Such as be, feel, look, smell, sound, taste, appear, seem, become, etc.
Ordinary verb verb that shows an activity or action or event.

Such as eat, have, sell, buy, pay, etc.
e.g: we walk to school.
Auxiliar verb verbs that do not contain elements of activity but have
functions as auxiliary verbs in a sentence.
Such as To be (is, am, are/was,were/been). Do/does,did. Have/has, had.
51
1. Housekeeping ________ [do/does] not work in the front office

department.
2. He ______ [sweep/sweeps] the room 34.
3. [do/does] ________ guests ask a help to housekeeping?
4. Hotel also __________ [provided/provides] an extra bed.
5. Housekeeping always ___________ [Replaces/replaced] the towel.
1. [Gives/guest/necessary]
Answer: ____________________________________________________
2. [Not/speak/impolitely]
Answer: ____________________________________________________
3. [Work/hard]
Answer: ____________________________________________________
4. [Ask/additional service]
Answer: ____________________________________________________
5. [Not/deliver/food/?]
Answer: _____________________________________________________
52
D. Let’s Write
ANALYTICAL EXPOSITION TEXT
Text which evaluates a topic critically but

Definition
focuses only on one side of an argument.
persuade your audience to look at an issue

Purpose
with your perspective.
1. Title : tells about the topic

2. Introduction: states the thesis
statement of your text.
3. Body: a series argument to convince
Structure
the audience.
4. Conclusion: reiterates or restates the
thesis statement, summarize what has
been stated.
1. Use descriptive persuasive words

with emotive connotations to
emphasize
2. The words can either be positive or
negative.
3. Use the thesaurus to find an
Language Feature appropriate word.
4. Use the present tense, such as lions
live, I eat, I go
5. Use mental verbs, such as I believe, I
prefer, I agree, I doubt, I disagree
6. Use saying verbs, such as people say,
states.
53
7. Use connecting words, such as
additionally, furthermore, in
addition, moreover, likewise, firstly
etc.
8. Use clausal conjunction, such as
because, consequently, despite, for
that reason, in that case, yet,
otherwise, etc.
9. Use words that express the author’s
attitude, such as will, must,
Language Feature
frequently, usually, typically, etc.
10. Use persuassive techniques.
 Use generalizations to support
viewpoint or argument.
 Use evidence and facts to back
up the generalizations like using
research, expert opinions,
testimonies or quotes.
 Use exaggerations to make
things or issues appear better or
worsse than they actually are
The following text is the example of analytical exposition text.
Banning of Motorbikes is Necessary in Housing

Areas Title
Motorbikes are a nuisance and a cause for great

distress. Eventhough motorbikes are considered as
the most convinient form of transportation, I think
they are a hazard to humans, animals as well as Introduction
the environment. I think motorbikes should be (Thesis
banned in housing areas due to the following Statement)
reasons: cause of unreasonable amount of noise, air
pollution, diseases, and accidents.
54
First of all, I would to point out that motorbikes
are the major contributor to the pollution in the
world. Research has shown that motorbikes emit a Argument 1
deadly gas that is dangerous for the environment. +
Consequently, long-term emission of gas from Elaboration
motorbikes is a major contributor of global
warming (science daily).
Secondly, acording to a report from BBC news

channel, motorbikes are also responsible for
Argument 2
causing diseases such as bronchitis, cancer and are
+
a major trigger of asthma and high blood pressure. Elaboration
Some of the diseases are so ghastly that they can
kill people (BBC New, 2009).
Furthermore, motorbikes create so much noise.

There is “vroom vroom” noice everywhere. It is
extremely difficult to sleep. Parent with infants
find it extremely challenging. The moment their
babies fall a sleep, one or another motorbike passes Argument 3
by and the baby wakes up. It is also arduous for +
children to concentrate on their homework. Elaboration
Experts are of the opinion that if there is extreme
noise, it can lead to deafness and lack od
concentration in children and adults (Fields, 1993).
Finally, motorbikes are responible for horrible

accidents. In some caes, there are deaths.
Motorbike riders go so fast that they are unable to
stop on time thus they end up hitting other people Argument 4
+
or animals. Many time a lot of animals are
Elaboration
trempled and found dead on the road. Motorbikes
are known to be the biggest killers on the road
(Fields, 1993).
In conclusion, from the arguments above, I

strongly believe that motorbikes should be banned Conclusion
from housing areas.
Source: Bahasa Inggris. Jakarta: Kementerian Pendidikan dan

Kebudayaan, 2017.
55
Task 7 Write an analytical exposition text based on the following
situation!
You are a hotel guest. You want to give opinion about the important
of good housekeeping in a hotel.
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
56
“Education is not for
getting a job. It is
about developing
yourself as a human
being”
-Liz Berry-
A. Let’s Read
Check-out Process
Check-out proces is an important thing for hotel because it is the

last impression which represents the good service for the guests, so
they will have no doubt to staying back at another time. In the check-
out process, there are some items which should be prepared, they are:
1. Guest biil
Front desk agent should prepare the guest bill earlier, although it
can not be printed until the last transaction which is done by the
guests. Front desk agent can check the previous transaction to
make sure that there is no left-out transaction from the bill. The
front desk agent also should check the payment system which has
been agreed in the check-in process, so the check-out process will
not be long.
2. Guest’s travel anticipation
To add the impression of the hotel to the guest, additional service
can be used, such as checking the identity card, asking about the
transportation which will be used after going out from hotel.
3. Consolidation between the involved sides
It is a need to be done by some department which involves in
check-out process, such as bellboy. Bellboy should bring the
luggage of the guests untill putting it in the guest’s car;
housekeeping department also should do their jobs to check the
room, the utilities, minibar, and other things related to the guest’s
room.
4. Showing the bill
Showing the bill to the guests is very important to do in order to
avoid miscalculation of the transaction.
59
5. Room key
Asking the room key to the guests. There are three purposes: to
make sure that the guests has checked-out, as the professionalism
of the front desk agent, and avoid buying or making new similar
key for the room.
6. Some general questions
In the check-out process, front desk agent deliver some question,
such as the guests’ condition, their impression during their stay.
7. Traveler cheque and personal cheque
The front desk agent should explain whether the hotel accept the
using of traveler cheque or personal cheque.
8. Bookeeping rate and currency rate
The front desk agent should pay attention to the currency which is
used by the guests to pay the bill, whether the currency is accepted
in that hotel or not, and also the physical form of the currency.
9. Extra cash bank account
If there is an extra bank account, especially for the guests who
used company bill. Their personal and extra transaction whould be
paid cash, and ask for the change to the company.
Source: Suwithi, Ni Wayan, dkk. Akomodasi Perhotelan Jilid 1.

Jakarta: Direktorat Pembinaan Sekolah Menengah Kejuruan,
2008.
DID YOU KNOW ?
Check-out Bill Bellboy
Meninggalkan Tagihan Pelayan yang

hotel penginapan membawa barang
tamu di hotel
60
Housekeeping Front desk agent
Pengurus Pihak yang

kebersihan hotel bekerja di meja
bagian depan
1. Is check-out process important? Why?

Answer:
2. Mention some preparation for check-out process!

Answer:
3. What should be done by front desk agent to the guest’s bill?

Answer:
4. What are the purposes of asking the rook key to the guests?
Answer:
5. The front desk agent should pay attention to the currency which is used
by the guests to pay the bill, whether the currency is accepted in that
hotel or not, and also the physical form of the currency. What kind of
preparation described above?
Answer:
61
Decide whether the following statements are true or false!
Task 2 Checklist (√) your answer!
Check-out process has no value for hotel.
The front desk agent must print out the bill before the
guests finish their transacation
Every currencies can be used to pay the bill in hotel
Housekeeping has no responsibility for check-out

process
The front desk agent will ask about the impression of
the guests staying in the hotel.
Resort with the biggest number of room

in the world is Genting Highland Resort.
It consists of 6.118 rooms. There are 80
stores, 90 restaurants, 1 cinema, casino,
50 bars, and two parks.
62
B. Let’s Speak
EXPRESSION OF REQUEST
In order to get the most The request must must be

satisfaction guests make politely listened to and
request professionally attended to.
Pay attention to the following expressions of request and the responses!
Expression of Request Responses

 Could I have..?  Yes, I will take care of...
 I would like to...  I will attend to...
 Would it be possible to...?  I’m not sure, let me talk ....
 Could we...?  I will get right on that.
 I will be right back with the
item.
 I will see if....
 I will get some right away

partner!
Good Afternoon, may I help you?
Yes, I’d like to check out
Can I have your room number and name,please?
My room number is 305, and my name is Smith
63
Wait a moment, please. Here is your bill. Please
check it to see if the amount is correct
The total cost is 330. What is the extra 20 dollars

for?
That’s for the international phone call you mad in

the room
Can I pay with credit card?
Of course you sure. May I have your pasport,

please?
Here you are
Here is your receipt. Thank you. Have a nice day
Thank you, you too. Good bye
64
Task 4 conversation about check-out by using the expression of
request and practice it in front of the class!
A B
65
C. Let’s Analyze
PASSIVE VOICE
The passive of an active tense is formed by putting the verb to

be into the same tense as the active verb and adding the past
participle of the active verb.
The subject of the active verb becomes the ‘agent’ of the passive
verb.
The agent is very often not mentioned. When it is mentioned it

is preceded by by and placed at the end of the clause.
Active: The guest leave the room .
Passive: The room was leave by the guest.
PASSIVE VERB
ACTIVE VOICE PASSIVE VOICE
TENSES
Present simple He pays the bills. The bills are paid.
Past simple He paid the bills Trhe bills were paid.
The bills will be

Future simple He will pay the bills.
delivered.
66
The bills are being
Present continuous He is paying the bills
paid.
The bills were being

Past continuous He was paying the bills.
paid.
He is going to pay the The bills are going to

Going to
bills. paid.
The bills have been

Present perfect He has paid the bills.
paid
Past perfect He had paid the bills. The bills had been paid.
The bills have to be

Infinitive He has to pay the bills.
paid.
Modals He must pay the bills. The bills must be paid.
The Use
1. When the agent (=the person who does the action) is unknown,
unimportant or obvious from the context.
2. To make more polite or formal statements.
3. When the action is more important than the agent, as in processes,

instructions, events, reports, headlines, new items, and
advertisements.
4. To put emphasis on the agent.
67
Task 5 Choose one of the answers in the bracket. Underline the
right answer!
1. She ______ (was/is) served well by the receptionist
2. Pricil was ________ (give/given) a voucher.
3. The bill _________ (has been paid/ has paid) by the guest
4. The guest _________ (picked up/ is picked up)
5. The form ____________(has filled/ is filled) by the guest
1. [car/parked]
Answer: ____________________________________________________
2. [luggage/brought]
Answer: ____________________________________________________
3. [identity card/asked]
Answer: ____________________________________________________
4. [key/put]
Answer: ____________________________________________________
5. [meal/provided]
Answer: ____________________________________________________
68
D. Let’s Write
RECOUNT TEXT
What is recount text?

What are the generic structures of recount text?
a piece of text that retells past events,

usually in the order in which they
Definition happened. The purpose of a recount text is
to give the audience a description of what
happened and when it happened.
1. Orientation: Introducing the

participants, place and time.
2. Events: Describing series of event
that happened in the past.
3. Reorientation: It is optional. Stating
personal comment of the writer to
the language features in recount:
 Introducing personal
participant: I, my group, etc
Generic Structure
 Using chronological connection:
then, first, etc
 Using linking verb: was, were,
saw, heard, etc
 Using action verb: look, go,
change, etc
 Using simple past
tenseExample of Recounts
69
The following text is the example of recount text.
VISITING BALI
There were so many places to see in Bali

that my friend decided to join the tours to
see as much as possible. My friend stayed in
Kuta on arrival. He spent the first three Orientation
days swimming and surfing on Kuta beach.
He visited some tour agents and selected two
tours. The first one was to Singaraja, the
second was to Ubud.
On the day of the tour, he was ready. My

friend and his group drove on through
mountains. Singaraja is a city of about 90
thousands people. It is a busy but quiet town. Event
The streets are lined with trees and there are
many Old Dutch houses. Then they returned
very late in the evening to Kuta.
The second tour to Ubud was a very

different tour. It was not to see the scenery
but to see the art and the craft of the island.
The first stop was at Batubulan, a center of
stone sculpture. There my friend watched
young boys were carving away at big blocks Event
of stone. The next stop was Celuk, a center
for silversmiths and goldensmiths. After that
he stopped a little while for lunch at
Sukawati and on to mass. Mass is a tourist
center.
My friend ten-day-stay ended very

quickly beside his two tours, all his day was
spent on the beach. He went sailing or Reorientation
surfboarding every day. He was quiet
satisfied.
70
Task 7 Write a recount text based on the following situation!
You stayed at Grand Hotel for 3 nights. There, you got good service
in the check-in process, service in room, food and beverage, and
check-out hotel. You got unforgetable experience because of the
beauty of the hotel itself.
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
71
“To learn something
new, you need to try
new things and not
be afraid to be wrong”
-Roy T. Bennett-
A. Let’s Read
Kinds of Hotel Special Package
Hotel special package is special package of hotel room that is

offered by the hotel for guest staying in certain conditions and
circumtances, such as special promos, special discounts, special
ceremonies that are all based on the decission of the hotel company to
sell service products. There are some kinds of hotel special package,
they are:
The first is wedding package. It is package for wedding event. In
this package, the culinary team can create a custom menu for wedding
reception, and crowne wedding team will arrange everything from
flower for the photography of the bride and the groom.
The second is meeting package. This kind of package is a special
package for group or people who want do a meeting. In this type, there
are two kinds of meeting package, namely half day meeting package
and full day meeting package.
The next is birthday package. It is special package for people who
want to celebrate their birthday party in hotel. In the birthday
package, thehotel will provide standard stage, standard room system,
standard lighting, dinner/lunch menu, complimentary birthday cake.
Table manner package is also the kind of hotel special package. It
refers to package for students who want to practice table manner in
hotel directly. It also provides certificate for the participant ofthis kind
of package.
Kinds of hotel special package above are only some of many kinds
of it. these package are provided with special price, but it is not easy to
get these such package, because there will be many people who also
compete to get it, because these are usually provided in the high
season.
Source: Silverhotelgroup.com
74
DID YOU KNOW ?
Hotel Special Wedding Package Meeting Package

Package
Paket pernikahan Paket
Paket spesial meeting/rapat
hotel
Birthday Package Table Manner

Package
Paket perayaan Paket pelatihan
ulang tahun table manner di
hotel
1. What is hotel special package?

Answer:
2. Mention at least three kinds of hotel special package!

Answer:
3. What are the kinds of meeting package?

Answer:
4. A hotel special package for students who want to practice table manner
in hotel directly. What kind of package is it?
Answer:
75
5. What is the difference between hotel special package with the usual
hotel?
Answer:
Decide whether the following statements are true or false!

Task 2 Checklist (√) your answer!
Hotel special package happens in a particular situation
The price of hotel special package is same with the

usual price
Meeting package is one of the kinds of hotel special
package
Funeral package is one of the kinds of hotel special
package
Birthday package is package for birthday party
Sheraton Huzhou
Hot Spring Resort,
in Huzhou China, is
very unique hotel
which is designed
by Ma Tansong. It
has 27 floors on the
water surface, and
2 floor under the
water surface.
76
B. Let’s Speak
EXPRESSION OF OFFERING SERVICE
Pay attention to the following expressions of offering service and the

responses!
Offering service Accepting Refusing

 Would you like to...?  Yes,please  No, thank you
 Would you like to  Yes, I’d love to  No, thanks
have..?  Thank you very  I don’t think so
 Do you want much  I’m sorry, no
something..?  Certainly  Not at the
 Do you want me to...?  That would be moment.
 Shall I..? great, thanks
 What can I do for you?
 Is there anything I
can do for you?
Do you want me to bring your shopping basket, Madam?

What can I do for you , Sir?
Would you like me to do something?
Shall I get something to your?
Is it Okay, if I make something to you?
Bagas : You look so in hurry, what wrong with you?

Gilang : The guests are in the road, but the food has not been
prepared on the table.
Bagas : Is it okay if I do something for you?
Gilang : With pleasure, please bring the food from the kitchen here
now
Bagas : Okay, Lets go.
Gilang : By the way, thank you very much
Bagas : You are well come
77
partner!
Thomas : Daddy, why my motorcycles toy is not running. What’s up

with it?
Daddy : Let me see first, bring it for me
Thomas : Here you are.
Daddy : Did you play it yesterday?
Thomas : Yes, I did.
Brother : May I do something for your motorcycle toy?
Daddy : It is not error. The batteries are low, so it must be charged

now
Thomas : I forgot turn off it yesterday
78
Task 4 conversation about birthday party by using the expression
of invitation and practice it in front of the class!
A B
79
C. Let’s Analyze
PREFERENCES
Preference is used to show the thing which we prefer to like or to do.

Here are some words which are usually used to show preferences:
Prefer.........to...............
Like........... better .......... than...............
Would rather ........... than............
Would prefer .... rather than...........
Prefer ............. rather...... than..........
There are some patterns in using the preferences:
Patterns Example
She prefers swimming pool to

S + Prefer + N + to + N
ballroom for her birthday party.
They like half day meeting package
S + like + N + better than + N better than full day meeting
package
S + like + gerund + better than + He likes dancing better than
gerund singing
S + prefer + gerund + to + gerund I prefer sleeping to watching TV
S + would rather + V1 + than + V1 I would rather sleep than go.

S + would prefer + N + rather than They would prefer hotel rather
+N than villa
S + prefer + to V1 + rather than + He prefers to think rather than to
to V1 speak
S + would prefer + to V1 + rather Dedy would prefer to studeny

than + to V1 rather than to sleep
80
1. I prefer wedding package ______ (to/than) arisan package.
2. Anton likes ____ (to sleep/sleeping) better than _____(to work/working).
3. Mely would rather sweep _________ (better than/than) cook.
4. He would prefer _______ (booking hotel/to book hotel) rather than

(staying in his car/to stay in hi car).
5. They prefer to clean the lobby ________ (than/rather than) to clean the
toilet.
1. [prefer/coffee/tea]
Answer: ____________________________________________________
2. [like/online reservation/offline reservation]

Answer: ____________________________________________________
3. [prefer/waiting/going twice]
Answer: ____________________________________________________
4. [would prefer/ bellboy/ doorman]

Answer: ____________________________________________________
5. [would prefer/ to check-out/ to get additional charge]

Answer: ____________________________________________________
81
D. Let’s Write
ESSAY
a short piece of writing that tells a person’s

Definition
thoughts or opinions about a subject.
persuade your audience

Explain, acquaint to look
the reader at an issue
with
Purpose
with your perspective.
something; describe, explain, or present
some information.
1. Title
2. Introduction (general statement &
Structure thesis statement)
3. Body/ dicussion
4. Conclusion
The following text is the example of essay.
Advertising Hotel Special Package Title
Hotel special package is special package of hotel

room that is offered by the hotel for guest staying General
in certain conditions and circumtances, such as statement
special promos, special discounts, special
ceremonies that are all based on the decission of
Introduction
the hotel company to sell service products. There
are some ways in advertising the package. We can
use many kinds of advertisement, such as Thesis
purchased online ads, social media marketing, statement
television advertising, door hangers and flyers.
82
Purchased online ads is posting ads on websites
that receive heavy traffic is one way to get the
word out about your business. Social networking
sites such as Facebook have advertising programs
that allow advertisers to target very specific
demographics. These ads show up only next to
Body 1
profiles that meet the specifications of your
product's target market. For the internet in
general you'll have plenty of options for ad
placement. The best known service is Google's
AdWords, but hundreds of other companies can
help you position your ads on suitable sites.
Social media platforms are an attractive
marketing tool for new businesses, because
promoting yourself there has little or no monetary
Body 2
cost. The catch is that you'll need to invest
significant time in building a presence, and making
your content engaging enough to be worth
following. Frequent premiums for your followers, in
the form of discounts, giveaways or "flash sales,"
can help a lot. If you have a tangible product, you
can also generate solid word of mouth by providing
evaluation units to influential bloggers with lots of
followers.
Television ads on local stations might require
time and effort to produce, but can be especially
effective if you sell a product or service with a high
price point. A national TV ad can cost as little as
Body 3
$63,000, though this price can vary widely based
on market and programming. You can certainly
justify the difference in price if a TV ad can reach
customers who would not respond to radio.
Canvassing the neighborhood, placing flyers in
mailboxes or hanging ads on doorknobs, is a good
way to target a specific area and to make sure your
potential customers have seen your information. Body 4
Even if most homeowners will discard the
information, gaining a handful of clients may be
enough for a positive return on the marketing
campaign investment.
In conclusion, hotel special package can be
promoted through some media. the using of the Conclusion
advertiement depends on the hotel itself.
83
Task 7 Write an essay based on the following situation!
You are in marketing section. You have new planning of meeting

package which consists of half day and fullday meeting package.
Write an essay about meeting package.
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
84
REFERENCES
A SIMPLE ENGLISH GRAMMAR LANGUAGE PROGRAM IN RAMADHAN .

Pamekasan: MTs. Sunan Kalijaga, 2012.
Azar, Betty Schrampfer. Understanding and Using English Grammar Third

Edition. New York: Pearson, 1999.
Azizah, Siti. Writing III The Process of Writing an Essay . Surabaya: Pena
Salsabila, 2013.
Bardi, James A. Hotel Front Office Management. New Jersey: Jhon Wiley &
Sons, Inc, 2003.
Bahasa Inggris. Jakarta: Kementerian Pendidikan dan Kebudayaan, 2017.
Eastwood, Jhon. OXFORD GUIDE TO ENGLISH GRAMMAR. Oxford: Oxford

University Press, 1994.
English bell online
Harisma, Eka and Nina Sulistyowati. Manajemen Akomodasi JPD 2314.

Jakarta: Politeknik Negeri Jakarta, 2016.
Hawari, Firman dan Ruth Sennia Dinastry. JURNAL SAINS DAN SENI ITS:
Redesain Interior Ballroom Multifungsi Edelweissm untuk Meningkatkan
Kualitas Akustik (Studi Kasus: Ballroom Edelweiss Idjen Suites Malang,
Jawa Timur). No. 2 (2016).
Helena I.R. Agustien, dkk. English for a Better Life. Bandung: Pakar Raya,
2008.
Kurniasih, Khusnul Chotimah.(an analisys on student’s error on they use of

passive voice in simple past tense. Jakarta state of islamic university
syarif hidayatullah.2013
Roziqin, Badiatul. Joss Bahasa Inggris dalam 30 Hari. Jogjakarta: Diva press,
2013.
Silverhotelgroup.com
85
Suwithi, Ni Wayan, dkk. Akomodasi Perhotelan Jilid 1. Jakarta: Direktorat
Pembinaan Sekolah Menengah Kejuruan, 2008.
---------------------------------. Akomodasi Perhotelan jilid 2. Jakarta: Direktorat

Pembinaan Sekolah Menengah Kejuruan, 2008.
Vince, Michael, Macmillan English Grammar In Context, (Macmillan

Publisher Limited: Thailand, 2007)
Widiawati, Utami, dkk. BAHASA INGGRIS. Jakarta: Pusat Kurikulum

Perbukuan, 2016.
--------------------------------. Bahasa Inggris: SMA/MA/SMK/MAK Kelas XII .

Jakarta: Kementerian Pendidikan dan Kebudayaan, 2018.
Widyantoro, Agus, dkk. EFFECTIVE COMMUNICATION: An Integrated

Course of English for Vocational High School. Jakarta: Pusat Perbukuan,
Departemen Pendidikan Nasional, 2008.
Yuliani, Marta, dkk. Bahasa Inggris. Klaten: PT Intan Pariwara, 2012
86
Authors’ Biography
Mohammad Naufal Aly was born in

Sumenep, 25th November 1996. He is
a student of English Teaching
Learning Department in IAIN
Madura since having graduated
from MA Nurul Islam. He who likes
playing game, has ambition to be a
gamer.
Dewi Sri Wahyuni was born in

Pagendingan, Pamekasan, on 3rd
October 1997. She is a student of
English Teaching Learning
Department in IAIN Madura since
having graduated from MAN
Pamekasan in 2016. Now, she is at
the fifth semester. This girl who
likes reading, wants to be a teacher.
Khomaidi was born in Sampang, 9th

May 1997. He is a student of English
Teaching Department in IAIN
Madura since having graduated
from MA AL-AZHAR, Palengngaan,
Pamekasan. This boy who likes
discussion and wants to be a
businessman lives in Sokobanah
Tengah, Sokobanah, Sampang.
87
Nafisatul Hasanah was born in
Larangan Luar, Pamekasan, on 11st
August 1998. She is a student of
likes reading and drawing, has a big
dream to be a lecturer and
businesswoman.
Renita Norma Isrodiah was born in

Kaduara Barat, Pamekasan, on 19 th
November 1997. She is a student of
likes drawing, has an ambition to be
an English teacher.
Uswatun Hasanah was born in

Sampang, on 18th May 1997. She is
a student of English Teaching
Learning Department in IAIN
Madura. She is at the fifth semester.
Her hobby is gathering with her
friends, and he wants to be happy in
the world and the day after.
88
The English for Hotel book XI is designed to help the students
of hotel vocational high school in learning English. The focus of
this book is to improve the students’ ability, knowledge and
skill in reading, speaking, grammar, and writing. The four
points are:
 Reading: help the students to comprehend the content of a
text, completed with some exercises.
 Speaking: help the students to know some kinds of
expression and practice it.
 Grammar: help the students to understand more about the
rule of English. It also provides some exercise to measure
the students’ understanding
 Writing: help the students in recognizing some kinds of
text and practice it.

English For Hotel XI

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English For Hotel XI

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IAIN Madura, Pamekasan

Text © Mohammad Naufal Aly, Dewi Sri Wahyuni, Khomaidi,

Reviewer © Abd. Ghofur, M.Pd

All rights reserved. No part of this publication may be reproduced,

Assalamu’alaikum Warohmatullahi Wabarokatuh

First, we would like to say thank to our beloved lecturer of English

Wassalamu’alaikum Warohmatullahi Wabarokatuh

Pamekasan, 04 December 2018

NO OBJECTIVE MATERIAL TIME REFERENCES

a. Types of Hotel 2x45 Bardi, James A.

d. Procedure Text 2x45 Suwithi, Ni

a. Food and 2x45 Suwithi, Ni

d. Descriptive Text 2x45 Suwithi, Ni

Harisma, Eka and

Dewi Sri a. Types of 1x45 Firman Hawari

b. Expression of 2x45 Widiawati, Utami,

c. To-Infinitive 2x45 Azar, Betty

d. Invitation 2x45 Yuliani, Marta,

a. The Function of 1x45 Suwithi, Ni

d. Analytical 2x45 Bahasa Inggris.

a. Check-out 2x45 Suwithi, Ni

d. Recount Text 2x45 Utami, Widiati,

a. Kinds of Hotel 1x45 Silverhotelgroup.c

b. Expression of 2x45 Widyantoro, Agus,

d. Essay 2x45 Azizah, Siti.

UNIT 1: HOTEL RESERVATION

Read the following text carefully!

Types of Hotel Reservation

Making a reservation is a necessity for guests, because reservation

Source: Bardi, James A. Hotel Front Office Management. New Jersey:

DID YOU KNOW ?

Reservation Booking Single Room

Pemesanan Memesan Kamar dengan 1

Double Room Twin Room Family Room

Kamar dengan 1 Kamar dengan 2 Kamar untuk 3

Room Rate Check-in Walk-in Guest

1. What is hotel reservation?

3. How many types of reservation which can be used? Mention it!

Decide whether the following statements are true or

Statements True False

Reservation is done after booking a room

Reservation section will offers some kinds of rooms in

One of the types of reservation is confirmed reservation

In guaranteed reservation, the guests can pay full of the

Suggest means to give a Suggestion are abstract

Pay attention to the following expressions of giving suggestion and the

Receptionist : “What can I do for you, Sir?”

Good morning, Sir. Welcome in Luxury

Good morning. I would like to book a room for three

Please, wait a moment! I will check it out.

We still have some standard rooms: 2 single rooms, a

How about double room? How much should I

The price is Rp. 450.000 per night

Actually it is not only me who will be

How many people who will be staying

Two persons, my wife and my son

I suggest you to book the double room, and we will give

I choose the double room, how much its price with

The double rom is Rp. 450.000, and the extra bed

Please, fiil this form first!

Do you need any other things, Sir?

Well, your room is in number 23. Here is your key.

PRACTICE MAKES PERFECT