NAME Mobile: +91 - XXXXXXXXXX

E-Mail ID: XXXXXXX@gmail.com

Summary

I am RPA Consultant and business analyst experience in Automation anywhere Tool, Project Analysis,
Project Management in Automation Process, Business Process Automation. Currently working for ANZ
India with overall 10 years of experience in various domains. I am passionate about my work and always
eager to learn new Technology. While I enjoy all edges of my job, I think my desired stage of working on
Automation Tool is intermingling with client business unit leader, Top level management for
understanding their current business Process and later automate current business manual process
through Automation Tool. As we go through that cooperative process, the ideas start to flow, every
tomorrow is waiting with new challenges and that’s always the fun part.

Core Competencies

Operations Management / Process Management

 Looking forward for a challenging work profile in Robotic process Automation field. My interests are working
on new cutting edge technologies, learning new tools, working on new innovative design frameworks and
Making the overall process optimized and efficient one during the low volume.
 Designing dash boards for operations; monitoring day to day resolution closures and case aging to ensure timely
resolution.
 Spearheading process improvement initiatives.
 Monitoring the overall functioning of processes, identifying improvement areas and implementing measures to
maximize customer satisfaction level.
 Managing resource allocation and preparing weekly/ monthly planning of volumes with resource available.
 Managing team functions viz. manpower planning, training, etc.
 Creating connection between operation team and RPA for the smooth project

Career Contour

Australia New Zealand Banking Group

Automation Anywhere Developer and business analyst From November 2014 Till date

 Responsible for Requirement Analysis.

 Consulting, Solution Architecture, development and delivery
 Responsible for gap analysis and technical consulting for BI and Automation projects Act as a think
tank to provide out of the box solutions and reduce turnaround time on various projects.
 Responsible for working on tools like Automation Anywhere
 Responsible for integrating Automation Solutions with ERP, Desktop Application, Testing Use Case,
etc.
 Automate daily process with the use of Automation Anywhere Tool.
 Responsible for extensive knowledge transfer documentation for consulting
 Managing Scrum board for automation Projects with deadlines
 Australia New Zealand Banking Group
Senior Officer January 2009 – November 2014

 Accountability for the accuracy and integrity of work

 Ensuring effective performance of SLAs.
 Identify risks in the process and put effective controls.
 Conducting team huddles on a daily basis to discuss the volumes, error and process updates.
 Maintaining the minimum turn-around-time.
 Supervising quality initiatives for process improvement and defect reduction.
 End to end process tracking.
 Global Centric operations – Achieving delivery as well as service quality norms.
 Building and maintaining healthy business relations as per ANZ values, ensuring clients satisfaction by achieving delivery
& service quality norms.

Greytip Software P v t Ltd (FKA Delphi Software)

SR. Support Engineer June 2006 –January 2009

 Started my career as a Process Associate and was promoted to Senior Process Associate in a year.
 Handled a team of 5 members.
 Single point of contact for any queries and escalations.
 Handling critical month end closure activities and customer calls.
 Training new team members and preparing procedure documents.
 Implementing the Payroll software for the End Users, Channel Partners,
 Trouble shooting the problems pertaining to Taxes such as TDS, Etds, PF, ESI Form 16 and 12ba etc.
 Trouble shooting the issues pertaining to other Payroll System including (ESI, PF, PT, EDLI Scheme, advances and its
related statutory requirements) etc.
 Handling the Data Escalations from Level 1 support, solving Technical problems on data migrations, data
synchronizations, Data recoveries in cases of data corruption,
 Installations of licenses in multi sites, multi users and single user environments,
 Providing the effective business advices to entrepreneurs for the effective implementations of licenses as per the client’s
requirements through WebEx, webinars and learning process manuals.

ACADEMIA

 BBA (2003 – 2006) at C.Abdul Hakeem College, - Thiruvalluvar University with second Class.
 Completed DOA (2003 – 2004) at CSC.
 Completed PUC (2001 – 2003) at C.Abdul Hakeem Higher Secondary School College with an aggregate of 85%.
 Completed SSLC at C.Abdul Hakeem Higher Secondary School College with an aggregate of 73%.

TECHNICAL SKILLS

 Advanced knowledge of
 MS Excel.
 MS Power point, MS Word, MS Outlook,
 PeopleSoft Global Payroll and Folklore – Payroll and HRMS Application (Delphi).
 Tomcat Application
 Main Frame applications
 Citrix
 Automation Anywhere Software
PROFESSIONAL TRAININGS

 5 days Buplus Training..

 CSIA (Customer Service Instituted of Australia) – Workshop on delivering high standard service to customers.
 Advance Excel – Attended one day training on advanced excel
 Basic Knowledge of Automation Anywhere development

MAJOR STRENGHTS

 Dynamic, Confident and Hard worker.

 Quick learner. Understand the nature of business quickly.
 Thrust to acquire new skill / knowledge.
 Working flexibly as a Team member & on own initiative to improve the team.
 Ability to work under Extreme stress
 Solution Design

PROJECT EXPOSURE

Domain Project Title Role Description

Involved in Performing
Development, testing, Automated End to End
support, UAT, Pilot, for the Audit
RPA (Automation Anywhere) Audits Australia System Setup. certificate generation.

Involved in designing
the Automated End to End
Architecture and for the Invoice
RPA(Automation Anywhere) PAF Process development. Processing for PAF.

Involved in Performing
Development, testing, Automated End to End
support, UAT, Pilot, to send email to stake
RPA(Automation Anywhere) Email Automation System Setup. holders

Automated End to End

Involved in Performing the fee changing
Development, testing, process and
support, UAT, Pilot, notification to stake
RPA(Automation Anywhere) Fees System Setup. holder post completed

Automated End to End

RPA(Automation Anywhere)
consolidation process,
where PDF files will be
Involved in Performing combined based on
Development, testing, the unique id refering
support, UAT, Pilot, to the share point
Consolidation System Setup. work flow tool.
PERSONAL PROFILE

Date of Birth - 06th September 1985

Gender - Male
Marital Status - Married
Languages Known - English, Hindi, Kannada, Urdu and Tamil
Nationality - Indian

Place : Bangalore
Date : NAME