Department of Electronics and Communication Engineering

Amity School of Engineering and Technology

Amity University Madhya Pradesh, Gwalior

DECLARATION

I, Nripesh Gupta, student of Bachelor of Technology in Electronics and

Communication Engineering hereby declare that the industrial training report entitled
“PRODUCT TESTING & SERVICE OPERATION IN SMARTPHONE
INDUSTRY” which is submitted by me to Department of Electronics and
Communication Engineering, Amity School of Engineering & Technology, Amity
University Madhya Pradesh, in partial fulfillment of the requirement for the award of
the degree of Bachelor of Technology in Electronics and Communication Engineering,
has not been previously formed the basis for the award of any degree, diploma or other
similar title or recognition.

Nripesh Gupta
Date: (Enrollment No. – A60205115009)

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 Department of Electronics and Communication Engineering
Amity School of Engineering and Technology
Amity University Madhya Pradesh, Gwalior

CERTIFICATE

This is to certify that Nripesh Gupta (Enrollment N0. A60205115009), student of

B.Tech(E.C.E) VII semester, Department of Electronics and Communication Engineering,
ASET, Amity University Madhya Pradesh, has done his industrial training entitled
“PRODUCT TESTING & SERVICE OPERATION IN SMARTPHONE INDUSTRY”
under my guidance and supervision during “28 May 2018 – 31 July 2018”.

The work was satisfactory. He has shown complete dedication and devotion to the given project
work.

Date:

(Mr. Ashutosh Barua)

Assistant Professor
Supervisor External Examiner

(Prof. (Dr.) Raghavendra Sharma)

Head of the Department

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 Acknowledgement
I am very much thankful to our honorable Vice Chancellor Lt. Gen. V. K. Sharma AVSM
(Retd) for allowing me to carry out my practical training. I would also like to thank Prof. (Dr.)
M. P. Kaushik, Pro-Vice Chancellor, Amity University Madhya Pradesh for his support.

I extend my sincere thanks to Maj Gen (Dr) S C Jain, VSM** (Retd), HOI, Amity School of
Engineering and Technology, Amity University Madhya Pradesh, Gwalior for his guidance and
support for the selection of appropriate industry for my industrial training. I would also like to
thank Prof. (Dr.) Raghavendra Sharma Head of Department (ECE), for his kind concern
throughout the industrial training.

I am also very grateful to Mr. Ashutosh Barua, Assistant Professor, Department of Electronics
and Communication, Amity School of Engineering and Technology, Amity University Madhya
Pradesh and Mr. Pankaj Patil and Mr. Arindam Bose, IVOOMI INNOVATION PVT. LTD.
my internal and external supervisor respectively, for their constant guidance and
encouragement provided in this endeavor.

I am also thankful to the whole staff of IVOOMI INNOVATION PVT. LTD. for the co-
operation and giving me friendly environment which made very comfortable for learning and
that of ASET, AUMP for teaching and helping me always. Last but not the least I would like to
thank my parents and friends for their constant support.

Nripesh Gupta
Enrollment No – A60205115009

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 ABSTRACT

The mobile industry is a very innovative segment within the ICT sector and the smartphone is
becoming the standard configuration among the different types of mobile devices. Technical
changes and new product proliferation have made the industry extremely dynamic, even if
market shares are highly concentrated in the hands of very few companies. The present article
investigates whether a dominant design has emerged in the industry. The article also tells us
about the hardware components of smartphone, checking of the software through software
checking tools made by IDH. The exact operations of the service operation team are also taken
care off. Results shows the various test cases, bug reports of different product and the software
requirement that is required in future products.

Keywords: ICT, IDH, Test Cases

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 LIST OF FIGURES

Figure No. Figure Caption Page No.

Figure 2.1 CRM Login Page 04
Figure 2.2 CRM Welcome Page 04
Figure 2.3 CRM JOB Assigning Page 05
Figure 2.4 CRM Inventory Page 05
Figure 3.1 Qualcomm Snapdragon Processor 12
Figure 3.2 Apple Mobile Processor 13
Figure 3.3 Intel Atom and M Processor 14
Figure 3.4 Nvidia Tegra Processor 15
Figure 3.5 MediaTek Processor 15
Figure 3.6 HiSilicon Processor 16
Figure 4.1 Software Flash Tool - 1 20
Figure 4.2 Software Flash Tool - 2 20
Figure 4.3 IMEI Writer Tool - 1 21
Figure 4.4 IMEI Writer Tool - 2 21
Figure 6.1 Internal Hardware Structure of Smartphone (Front View) 39
Figure 6.2 Internal Hardware Structure of Smartphone (Back View) 40

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 LIST OF TABLES

Table No. Table Caption Page No.

Table 2.1 Company Details 02
Table 3.1 Specification Sheet of Lithium Ion Battery 06
Table 3.2 Specification Sheet of Lithium Ion Battery 07
Table 4.1 Test Case Report 22
Table 4.2 Flip kart Verification Report 24
Table 4.3 Bug Report of iPro 25
Table 4.4 Bug Report of Z1 28
Table 4.5 Bug Report of INTEX BROWSER 32
Table 4.6 Software Requirement List 34

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 LIST OF ABBREVIATIONS

S. No. Terms Expanded Form

1 CRM Customer Relationship Management
2 LCD Liquid Crystal Display
3 TFT Thin Film Transistor
4 IPS In-Place Switching
5 OLED Organic Light Emitting Diode
6 AMOLED Active Matrix Organic Light-Emitting Diode
7 GPU Graphics Processing Unit
8 LTE Long Term Evolution
9 CDMA Code Division Multiple Access
10 VR Virtual Reality
11 ARM Advanced RISC Machine
12 TDD Time Division Duplexing
13 FDD Frequency Division Duplexing
14 VOLTE Voice over Long Term Evolution
15 VILTE Video over Long Term Evolution
16 VOWIFI Voice over WIFI
17 BT Bluetooth
18 GPS Global Positioning System
19 BOM Bill of Materials
20 EAN International Article Number
21 APN Access Point Network

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