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BUY PARTS -->>> DLR W/S DLR COUNTER RETAILER MECHANICS

DIRECT SUPPLY 44 8
STOCKIEST 15 11 11
in Warranty
CUSTOMER
3 2
59 8 14 12
DIRECT SUPPLY 7 4
STOCKIEST - 8 6
out of Warranty
41 20
- - 49 27
DIRECT SUPPLY 20 2
STOCKIEST 7 5 5
average
34 17
27 2 39 22

REPAIR -->>> DLR W/S MECHANICS


Coverage of RIM for Dealers (average scenario)
22% currently in WMS for Dealers
19% potentially covered if WMS extended to Stockiest
STK COUNTER

95 CNHI %
6
1 5 OPEN MARKET %

SUPPLIER
7 Total
32 CNHI %
6
7 68 OPEN MARKET %
13 Total
42 CNHI %
3
6 57 OPEN MARKET %
9 Total

ANICS
Value Stream Map Process Name: Parts Retail Inventory
Management at Dealership

eCatalogue WMS
(Workshop
Management Sytem)

ORDER GRN&Inventory
GENERATION
Dealer enters a Dealers makes
Parts order for entry in
Purchasing Inventory

*Vendor categorization *authomatic GRN for Purchasing from


Stockiest or other Dealer (like from
CNHI)
* control of Inventory adjustments
(benchmark CE)

*Not clear CNHI Ownership of Dealer Inventory


nventory Author: Roberta Baldin May 20
hip

WMS
(Workshop eWarranty ASIST
Management Sytem)

JOB CARD JOB CARD

Warranty
Dealer repairs a movements
machine and Techincal
concern

ing from *drop down menu with categorization *interface with ASIT, eWarranty
e from of job repairs

ments

f Dealer Inventory Control task (no PLM objectives) that is currently a practice in Dealership
a Baldin May 2017

Information
ASIST TALLY

Flow
(Accounting)

Product Flow
INVOICE

Dealer makes
invoice
(workshop or
counter)

Warranty *Interface with TALLY (available in CE)


*Taxation and Pricing discount
Criticalities

(available in CE)

tice in Dealership
CUSTOMER

Counter
Tractor Own
7%

Workshop
89%

Counter
Retailer 4%

Object Flow

Info. Flow

Data Entry
VSM AS IS

Value Stream Map


REPAIR BUY PURCHASING

Customer Customer approaches for


repair to various sources

Missing the invoice by Counting through


Dealer counter Buy state table, taxation part TALLY (System)
is missing

WMS job
Dealer workshop Repair
card entry

Invoice only if
Buy
Retailer asked

Mechanic Repair

Stockist Buy

Legal Implications to CNHI who


CNHI Acquired parts is providing a system for invoice
ordered in E- to the dealer
catalogue system

Repair (Institutional
Customer workshop customer)

05/01/2019 418764061.xlsx 7
VSM AS IS

Value Stream Map


SELLING

Customer

Order entered
through E- Invoicing
catalogue through WMS
Dealer counter

Dealer workshop

Retailer

Mechanic

Stockist

CNHI Invoicing should not


take place if stock level
is 0 in the system

Customer workshop

05/01/2019 418764061.xlsx 8
Benchmark
CE
ID Action Type Process Descriprion What (CE=already
implemented in
Construction
Equipment)

Missing the invoice by state tax


1 System Invoicing No taxation table CE
table, taxation part is missing

Today GRN (parts entry ) is not being generated for


the inventory.
We can watch the inventory we can't upload the
GRN is not a regular practice in
manual entries in the system.
Inventory all the dealerships & this is one
2 Management Responsibility of the inventory:product support team
Management "GRN" of the root cause of Negative
&SPD (jointly)
Inventory
Parts people needs to have a clear objective when
visiting the dealership for inventory check up(available
but not practiced)

Implications to CNHI who is


Giving an invoicing system to the dealer , needs to be
3 Management Invoicing providing a system for invoice
checked if there is any legal implication
to the dealer

An interface is available with CE , cost provided with


Creation of an interface
4 System Invoicing the third party INR 8000(including all branches) & it is CE
between DWMS & Tally
one time cost

There should be an item wise discount and


Item wise discount in
percentage value for the invoicing purpose so that
percentage and value at line
5 System Invoicing each and every value is clear, there is no structure CE
level and sub total level in the
defined for the tax implied, for the disscounts given
invoice
etc.
As of now we can see the stock of the branches but
Dealer wants to see the
Inventory not of the nearby dealership .If he wants to see the
6 System inventory of the nearby
Management stock then he should be able to see the stock from
dealership
other dealer (Business requirement)
Discrepancy report for items
1-inventory
Inventory Today reports are not available for parts manager
7 System 2-Aging of the parts
Management ,FSE while visiting the dealership.
3-stock level based on their
consumption
Task list creation when FSE Today there is not a clear list of tasks for Parts
Inventory
8 System and parts manager visiting the manager and FSE when visitng the dealership
Management
dealer System does not provides the ledger report

Create inventory objective In


Only FSE has Objective the PLM for job cards
Inventory parts manager & FSE (Field
9 Management DWMS,Parts manager do not have any PLM objective CE
Management Service Engineer) PLM
for inventory in DWMS

Part no.creation is not a function available at dealer


level for non CNH part no.(Purchased from open
Part no.creation allowed for
market) if a adealer needs to upload one of these part
10 System Dealer Purchasing dealer for part no. purchased
nos.he needs to sedna request to parts central team
from any vendor
for a ccreation of parts master in WRMS. And afetr
creation he can upload inventory

Add the channel as mandatory


field in vendor master data Today vendor channel classification is not in place
11 System Dealer Purchasing
(S=Stockist,D=other and we don't know where the dealer is buying from
dealer,P=Petronas,O=Others)
Today there is no system for this.Part no.purchased
from other dealer or stockists are the saem as CNHI
Creation of a GRN option
and should be possible froma a system point of view
12 System GRN when part no.are brought from
to create an automatic system entry for these
dealer or stockists
transactions considering that other dealer and
stockists are using DWMS

As of now the system is letting the dealer to enter the


Creation of a drop down menu details in text format and this makes very difficult
13 System Job cards
with pre-defined concerns/jobs understanding what repair was done on the machine

The dealer may buy the petronas brand for the oil but
Creation of petronas part no.in not particularly the Ambra brand ,so there should be
14 System Dealer Purchasing
CNHI master data a part no.in CNHI master.As of now we do not have
this functionality
if I make a challan for 12 part no. and he returns only
Return challan when there is
Inventory 10 , the invoice for other 2 part no.is not mandatory
15 System any discrepancy in quantity
Management today and this is one of the root cause of negative
inventory
Today, part no.can be inserted as a no..Request is to
Add the drop down menu for create upper no.entry by description(If I write clutch
16 System Job cards
description of part no. the system will propose all the part no.related to
clutch)

As of now they are not giving any description at the


17 System Job cards Categorisation of job card
part no.level as under warranty or FOC

Additional jobs identified at the workshop after


18 System Job cards Categorisation of job card
opening of job cards

Drop down menu for suggested


hours & rate for each job card Aas of now we are not having in the system, we are
19 System Job cards
based on the job having it in excel already provided it to the dealers
concerns(Refer point 13)

Authorisation of OTP based on Today the authorisation is not in place for any
Inventory
20 System a list of parts for stock adjustment on the stock
Management
adjustmets

Full transaction list,


Inventory Today, it's not in AG a ledger summary of the
21 System Ledger summary of CE
Management transactions
transactions for CNHI people

Inventory Aging report of the stock at Today not available such a report that will help in
22 System
Management dealer level cleaning dealer dead/slow moving stock
Task Who Priority Type of waste

To create a taxation table by state IT High

Product
Cleaning activities, support(FSE)&part
cleaning back log of whatever is pending in GRN, s(Parts manager) High
make a physical check in inventory

Legal department has to verify if there is any legal


Gagan Palta
implication Medium
(Deepak to verify from legal department)

Implement In the AG WMS IT High

Implement the CE solution in AG and add discount %


IT High
and value at part no.level

Create a report with part no.and availability (Y/N) for


IT High
all the dealership in the same CBU

Create 3 reports in the system IT Medium

CBU team( CCM, Parts manager) has to review at CCM


Medium
any dealer visit the 3 reportings Parts manager

Insert the same objective in the inventory for parts


managers and FSE
1) PARTS Manager:
a) at any quarter end all inventory of dealerships
assigned to the parts manager must be checked and
cleaned,if any negative inventory Parts manager has
Prashant chavan
to educate the dealer and ask the dealer to clean the
for Parts
inventory
Parmendar singh High
b)At any visit to the dealership, has to review the
for Product
inventory if any negative has to educate the dealer
Support
and ask the dealer to clean the inventory .
2)FSE:
a)DWMS updation; no delay of opening the job card in
the system
b)at any visit randomly check physical inventory v/s
system records of 5 parts nos.

Creation of part no.at dealer level which are non


IT Low
CNHI(open market vendor)

Create a field & drop down menu in vendor master


IT high
data with vendor classfifcation
Create a GRN entry with interlinking between dealer,
other dealer and stockists in order to have an IT High
automatic upload rather than manual one

Create a drop down menu with concerns/jobs repair


IT High
options (transmission,engine etc.)

Create a list of petronas part no.in CNHI part


no.master list IT Medium
(List to be provided by Prashant to Deepak)

When closing a challan with dicrepancy the system


IT Medium
has to open up an invoicing screen

Create part no.description field


IT Low

Possibility to add Additional jobs if any after opening


the job cards
IT High

Possibility to add Additional jobs if any after opening


IT High
the job cards

Creation of the drop down menu IT Medium

User will create stock adjustment list in parking stage


Principle dealer will get message with no. of line items
& total value alongwith OTP. IT High
OTP will be used for comitting the transaction of stock
adjustment

Create a report for ledger transaction summary.


Inventory of the dealer has to be seen at retail price IT High
and moving average value

Create an aging inventory report by dealer IT High


Business % % Total
DLR W/S 85 46.8
55% DLR DLR COUNTER 10 5.5
RETAILER 5 2.8

CNHI
MKT 43%
SHARE
DLR W/S 35 15.8
STK COUNTER 15 6.8
45% STK
RETAILER 25 11.3
MECHANICS 25 11.3

DLR W/S 0
DLR DLR COUNTER 0
RETAILER 0

OPEN
MKT 57%
SHARE
DLR W/S 0
STK COUNTER 10
STK
RETAILER 60
MECHANICS 30
CNH
Market
Share %
20.1 63%
2.4 7%
1.2 4%

6.8 26%
2.9
4.8
4.8

5.7
34.2
17.1
100.0
CNH
Full Market
Business % % Total Potential Share %
DLR W/S 85 46.8 108.7 44.41
55 DLR DLR COUNTER 10 5.5 12.8 5.23
RETAILER 5 2.8 6.4 2.61

CNHI
MKT 95%
SHARE
DLR W/S 35 15.8 36.6 14.96
45 STK STK COUNTER 15 6.8 15.7 6.41
RETAILER 25 11.3 26.2 10.69
MECHANICS 25 11.3 26.2 10.69
232.6

DLR W/S 0
DLR DLR COUNTER 0

OPEN
MKT 5%
5%
SHARE
DLR W/S 0
STK STK COUNTER 10 0.5
RETAILER 60 3
MECHANICS 30 1.5
100.00
Full
Business % % Total Potential
DLR W/S 60 21.0 48.8
35 DLR DLR COUNTER 25 8.8 20.3
RETAILER 15 5.3 12.2
32%
DLR W/S 0 - -
65 STK STK COUNTER 30 19.5 45.3
RETAILER 40 26.0 60.5
MECHANICS 30 19.5 45.3
232.6

DLR W/S 0
DLR DLR COUNTER 0

68%
DLR W/S 0
STK STK COUNTER 10
RETAILER 60
MECHANICS 30
CNH
Market
Share %
6.72
2.80
1.68

-
6.24
8.32
6.24

6.8
40.8
20.4
100.00
276,000 22,080 9,494.40
Warranty sales 50,000 18% 3,754
Out of Warranty 226,000 82% 18,326.4

32%