Change Management | FSA 11

OPERATING PERFORMANCE
IMPROVEMENT (OPI ACE)
Conducted over a period of 6 months, this programme is designed for practitioners, change agents,
potential leaders, top talents and FSA11 fraternity.

KEY TAKEAWAYS
+ Understand basic process and problem solving tools, project management tools as well as elements of
change management
+ Understand the OPI methodology (approach and tools) in leading and executing improvements within
focus areas

CONTENT
Workshop 1 (5 days) and Project
Phase 1 (30 days)
+ Overview of OPI and ACE
+ Personal Profiling Using MBTI
+ Influencing Techniques
+ Interviewing Skills
+ Leading Teams
+ Financial Logic Tree (FLT)
+ Overall Equipment Effectiveness
+ Value Matrix (VM)
+ Time Management
+ Feedback & Coaching
+ Presenting Data with Impact
+ Managing Data with Excel
+ Data to Chart With Powerpoint
Workshop 2 (5 days) and Project
Phase 2 (30 days)
+ Root Cause Problem Solving
+ Prioritisation Matrix
+ Influence Model
+ Intervention Design Stage Gate
+ Project Work Plan
+ Presenting with Impact
+ Structuring Communication
+ Creating Compelling Change
Story
Workshop 3 (5 days) and Project
Phase 3 (90 days)
+ Art of Facilitating Change
+ Management (Top Team)
Alignment
+ Performance Measurement
+ Performance Dialogue
+ Conflict Management
+ Institutional Capability
+ Visual Management and 5S
+ iPOCS (Integrated Plant
Operations Capability System)
Capstone (2 days)
+ Project Presentation
and Graduation

5 days RM 11, 000*

For further queries on the programme, please contact: PETRONAS LEADERSHIP CENTRE
M Zahid Zuhri PETRONAS Management Training Sdn. Bhd. (236574-K)
03-8732 7660 Jalan Institusi, Kawasan Institusi Bangi,
zahid.lukman@petronas.com.my 43000 Kajang, Selangor Darul Ehsan, Malaysia
Tel: +603 8732 7700 Fax: +603 8925 8755

*Price shown is not inclusive of GST