CHAPTER 4:
TYPES:
1.Instruction
2.Minutes
3.Sales Document
4.Information Sheet
5.News Release
6.Article
7.Form
8.Questionnaire
• Basic command.
• Guidelines, rules or regulations.
• Direction or order.
• Purpose – to follow an action to get desired outcome.
1. Be well-versed (experienced) in the task.
– Know how and where to begin.
• Video recording
• Audio recording
• Hand recording
The Body of Minutes
• Name of the organization
• Date and time the meeting
• Those present and those who could not attend
• A list of agenda items/topics
• Summary of discussion for each agenda item
• The actions people committed to
• Summary of any decision made
What is a Sales Document
• Business documents that relate to sales of goods and
services are called sales documents.
• For examples, invoices, notes, bills, receipts, purchase
orders, contract notes, etc.
Must Have-s
• Date of issue of the document.
• Computer-generated or pre-printed number.
(reference no.)
• Seller’s name and organization number.
• Buyer’s name, address or organization number.
Must Have-s
2. Cash-Invoice or Receipt
Transactions done after sales.
Examples
3. Layaway
States only booking items from stock.
Goods are set aside after booking.
4. Order
Identical to Layaway.
Goods are NOT set aside once confirmed.
What is an Information Sheet?
Purposes of
questionnaire
Make questions
Compare and Minimize bias
Collect data engaging and
amend data questions
varied
• Questions are concise and pre-planned.
• Questions are designed to meet a particular need.
Advantages Disadvantages
Respondent’s motivation is difficult to
Economy – expense and time saving.
assess, affecting the validity of
response.
Uniformity of questions – each Closed or restricted form – “yes” or
respondent receives the same set of “no” answer, easy to tabulate,
questions. insufficient data.
Open or unrestricted form – difficult
Standardization – no biasness. to interpret, tabulate, and
summarize.
Covers a large crowd. Forms might not be returned
• Significance is clearly stated. • Each question deals with