6-Astore 20190424 113509

Functional Area Sub Functional Area Process Sub Process Control Objective Test Of Control
Business/1 Promotion Promotion Bank product and services are Promotion Check by reviewing template/log maintained by MFO and
adequately promoted by the cross checked by Branch Manager.
branch.
branch.
branch.
branch.
branch.
branch.
branch.
branch.
branch.
branch.
Business/4 Credit Analysis Credit Analysis Loan is appraisal by LO as per Loan Appraisal by LO Loan appraisal conducted (Annexure 9.5.1) for all loans
policy. in order to gauge the customer’s willingness and capacity
to repay the loans;
to repay the loans;
to repay the loans;
to repay the loans;
to repay the loans;
Business/5 Credit Analysis Credit Analysis Client identification is verified CNIC verification - Nadra Verysis 1) Examine LAF that copy of valid CNIC attached with
original seen stamp affixed by branch with LAF and in
case of Nadra Token & NICOP, branch fulfilled manual
requirement and also check that account is not opened
on expired CNIC/NICOP.
Business/6 Credit Analysis Credit Analysis Client request for financing is Loan Application 1) Examine sample of LAF to ensure customer seeking
adequately documented. financing facility from FMFB submitted an individual Loan
Application Form (LAF) and in case of group loan,, all
members produce the group guarantee
(annexure 9.2.3) along with loan application;
Business/7 Credit Analysis Credit Analysis Clients loan history verified eCIB Report 1)Examine eCIB report obtained for ALL clients, from
SBP’s CIB before processing of loans and
also check eCIB report from private sector taken for
clients where applicable AND Customer Loan History
Report - Annexure 9.4.3” attached with LAF.
2) Examine in case of any other loan appearing in the
eCIB/Internal reports; the same incorporated in
undertaking and declaration portion of the LAF and duly
accounted for in cash-flows;
Business/8 Credit Analysis Credit Analysis Loan is appraisal by LO as per Cash flow analysis / Credit a) Check Product specific cash flow assessment
policy. Scoring by LO conducted in the field at work place as per product
specific guidelines (Annexure 9.5.3) attached.
b) Examine Cash flow information as provided by the
borrower and assessed through physical verification of
business captured on the printed template to reach the
credit decision on financial position of the customer. Fair
copy of cash flow
statement shall be signed-off by the borrower before loan
disbursement along with legal documentation;
c) Examine Credit scoring conducted where applicable.
However credit scoring will only determine the level of
risk inherited in particular credit transaction, whereas the
approval to remain with the credit committees;
d) Check upon satisfaction of the LO/RO, the case
forwarded to TL for review and field verifications
copy of cash flow
copy of cash flow
Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before
regularity and internal policy disbursement of loan from LAF in both case of housing
requirements loan and general loan b) Check nationality of client from
CNIC and NadraVerysis attached with LAF and in case of
dual nationality undertaking obtained from customer. c)
also examine that resident requirement meet by client
and proved attached with LAF d) Check age criteria meet
before disbursement to client loan. e) Examine that all
other requirement regarding economic activity, gender,
experience, ethnicity meet before loan disbursement.
b) Age verified and calculated from the client’s CNIC. If
date of birth is not mentioned on CNIC, considered as
“January 1st ” of the birth year mentioned in CNIC.
Business/10 Credit Analysis Credit Analysis Independent verification of loan a) Examine all loans independently verified by Credit
appraisal is conducted by the Credit Officer (Credit Department) as per defined criteria and
credit officer (CO). Verification by Credit Officer physically verification performed by CO in mandatory
( CO) cases
b) Check CO after completing independent verification
marked “Physically or Telephonically Verified” and sign-off
the part of the LAF-Policy Compliance Checklist and
approval template (Annexure 9.8.1) dedicated for CO
( CO) cases
( CO) cases
( CO) cases
( CO) cases
Business/11 Credit Analysis Credit Analysis Loan is appraisal by LO as per Desk Review by LO a) Examine copy of CNIC and match with the original one
policy. and affix original seen stamp along with signatures;
b) Check LAF to analyse the eligibility of the customer
and product parameters.
c) Nadra Verysis and eCIB attached with LAF.
Business/12 Credit Analysis Credit Analysis Loan is appraisal by LO as per Field Verification by LO a) Examine field visit to customer’s residence and
policy. workplace made by LO
c) Field visit conducted and captured on product specific
portion of “Loan Appraisal Form 9.5.1” signed-off by the
LO/RO and customer as well.
Business/12 Credit Analysis Credit Analysis Loan is appraisal by LO as per Field Verification by LO a) Examine field visit to customer’s residence and
Business/13 Credit Analysis Credit Analysis Loan is appraisal by TL as per Team Leader Verification of Loan a) Examine TL conducted desk review of all loan
policy. applications and physical verifications of new loans as
per following criteria & Upon satisfaction of TL, the credit
case shall be forwarded to CO for independent
verification;
b) Examine upon satisfaction of TL, the credit case
forwarded to CO for independent verification and also
marked “Physically verified” and sign-off loan cases
physically verified and maintain the log of all visited
conducted by him/her (Annexure 9.6.3), the same
countersigned by the BM.
Business/13 Credit Analysis Credit Analysis Loan is appraisal by TL as per Team Leader Verification of Loan a) Examine TL conducted desk review of all loan
policy. applications and physical verifications of new loans as
verification;
Business/14 Credit Analysis Credit Analysis Maximum loan size does not Credit Amount & Total Exposure Examine that At the time of processing application, a
exceed regulatory threshholds & of a Borrower written declaration and undertaking, as per the
internal requirements prescribed format (part of Loan Application Form),
obtained from the borrower providing details of various
outstanding facilities already obtained from other MFBs /
MFIs / Banks / other Financial Institutions and report of
eCIB attached for verification of loan facility availed by
client from other institutions.
Business/15 Credit Analysis Credit Analysis Administrative framework is set Credit Authority & Approval Examine that loan is approved properly from Credit
up as per policy for collective Matrix Committee (CC) before disbursement to clients.
decision making to minimize.
credit risk.
credit risk.
credit risk.
credit risk.
Business/18 Disbursement Disbursement Loan disbursements are Loan Disbursement a) Check disbursement processed after approval of the
approved by the assigned level BCC/ACC/HO-CC/CAD
of the credit committee after all b) Check a meeting organized wherein the terms and
legal and internal requirements conditions of loans explained to borrowers and informed
have been fulfilled. about all details of loan amount, charges etc. by field
visits.
c) Check copy of the terms and conditions or Key Facts
Statement/Summary (KFS) of the loans given to the
individual client prior to the loan disbursement and record
of customers acknowledged KFS maintained in loan file.
d) Check legal documents completed before
disbursement.
e) Examine Loan processing fee collected at source out
of loan disbursed amount automatically by the system
f) Examine all borrowers have a liability account
preferably CASA and in certain cases REPA A/c (where
specified)
g) Examine for PB/PP-SOs borrowers, liability a/c
opened/maintained at the parent branch, the same
linked with the borrower’s loan account maintained at PB
or PP-SO and account title on the borrower name &
operated singly only be the borrower.
h) Check in case of disbursement required to made to
third party, disbursement made to the client’s account
and account debited to issue the pay order (PO), based
on the client’s authorization on the PO Request Form.
i) Check in case of loan disbursement through cash
proper procedure follow
j) Check loan disbursed to the borrower in one lump sum,
unless otherwise specified in the product program;
visits.
disbursement.
specified)
visits.
disbursement.
specified)
visits.
disbursement.
specified)
visits.
disbursement.
specified)
visits.
disbursement.
specified)
visits.
disbursement.
specified)
visits.
disbursement.
specified)
visits.
disbursement.
specified)
visits.
disbursement.
specified)
visits.
disbursement.
specified)
Business/19 Disbursement Disbursement Repeat borrowers are disbursed Disbursement to Repeat a) Check loan disbursed to repeat borrowers according to
after clearing all previous Borrowers define in manual
obligations (including obligation b) Check repeat disbursement for bullet loans done after
towards group) and and 3 days from the date of full recovery of previous loan. No
observance of dry period. dry period required for repeat disbursement in instalment
based loans;
c) Examine in case of group loans, disbursement only be
effected after all members have repaid the loan in full;
disbursement effected after 3 days from the receipt of
total amount of all group members.
d) Examine Group Loan History Report generated to
review the outstanding loans of all members in the group
have
been satisfactorily closed (Annexure 9.11.5)
e) Examine in case any borrower from a regular or
default outstanding group intends to avail the loan on
individual basis, the approval of the same sought
through exceptional approval process.
based loans;
have
based loans;
have
based loans;
have
based loans;
have
Business/20 Disbursement Disbursement Client assets and the loan is Insurance Check credit linked life insurance and all other mandatory
protected with adequate requirement regarding fulfilled before disbursement
insurance cover.
insurance cover.
insurance cover.
Business/21 Disbursement Disbursement Existence and genuineness of General Requirements w.r.t Examine during field visit that all documentation
borrower Lendng formalities were fulfilled.
Carry out field visit to clients is to verify the folowing that
information available in LAF is correct
- Existence and genuineness of borrower
- Loan amount disbursed and mode of disbursement.
- Recovery till date, repayment receipts and Loan amount
outstanding
- Loan utilization and purpose of loan
- Cross verification of client information mentioned in loan
application form and appraisal form and estimates of
income/expenses mentioned in the cash flow statement
of client.
- Knowledge about terms and conditions of the loan.
- Client satisfaction with FBFB product and staff dealing
- Verification of business setup, agriculture, livestock,
pension-book etc as mentioned in loan documents.
Other information to be cross verified during Field Visit :
- Repayment Schedule and repayment date
- KFS handed over to clients
- Awareness of group members in case of group loans
- In case of specific product loan, then confirm from the
borrower that he has been given the loan under specific
product.
- Client being aware of interest rate applicable on loan
amount
- Collateral being held by the bank
Business/22 Disbursement Disbursement Mandatory basic financial Customer Protection and Examine during field visit that all required documents
awareness is delivered. Financial Literacy Guidelines hand over to clients and asked from loanee about
Product term and conditions question
Business/23 Disbursement Disbursement Loans subject to reversals or Rectification / Reversal of Examine in case of reversal of loan amount, proper
rectifications are authorized by Disbursement approval obtained and documented
authorities defined in the policy.
Business/24 Disbursement Disbursement Loans are processed in a timely Credit Turn-around-Time Examine loan disbursement to clients according to
manner as defined under TAT standard turn-around-time as per annexed (Annexure
policy. 9.12.2)
Business/25 Disbursement Disbursement Loan is utilized by client and for General Requirements w.r.t Examine during field visit that all documentation
the specific purpose for which it Lendng formalities were fulfilled. Carry out field visit to clients is to
was obtained verify the folowing that information available in LAF is
correct - Existence and genuineness of borrower - Loan
amount disbursed and mode of disbursement. - Recovery
till date, repayment receipts and Loan amount
outstanding - Loan utilization and purpose of loan - Cross
verification of client information mentioned in loan
of client. - Knowledge about terms and conditions of the
loan. - Client satisfaction with FBFB product and staff
dealing - Verification of business setup, agriculture,
livestock, pension-book etc as mentioned in loan
documents. Other information to be cross verified during
Field Visit : - Repayment Schedule and repayment date -
KFS handed over to clients - Awareness of group
members in case of group loans - In case of specific
product loan, then confirm from the borrower that he has
been given the loan under specific product. - Client being
aware of interest rate applicable on loan amount -
Collateral being held by the bank
Business/26 Disbursement Disbursement Loan disbursed to client directly General Requirements w.r.t "Examine during field visit that all documentation
Lendng formalities were fulfilled.

outstanding
- Cross verification of client's information mentioned in
loan application form and appraisal form and estimates of
of client.

product.
amount
- Collateral being held by the bank"
Business/29 Monitoring Monitoring Loan utilization and client Credit Monitoring (Post Check log of visits that signature of AM available for
behaviour is periodically Disbursement) confirmation of review made by him during his visit in
monitored through post branch and also cross verified during Field Visit that
disbursement credit monitoring branch have knowledge of Repayment Schedule and
visits by various staffs. repayment date, KFS handed over to clients, Awareness
of group members in case of group loans, In case of
specific product loan, then confirm from the borrower that
he has been given the loan under specific product, Client
being aware of interest rate applicable on loan amount
Business/30 Monitoring Monitoring Loan utilization and client Credit Monitoring (Post Check log of visits to confirm that post disbursement:
behaviour is periodically Disbursement) loans monitored on regular basis to ensure proper loan
monitored through post utilization
disbursement credit monitoring
visits by various staffs.
Business/31 Monitoring Monitoring Loan utilization and client Credit Monitoring (Post Examine log of visits to confirm that 5% of disbusred
behaviour is periodically Disbursement) Clients post disbursement visit made by BM & also
monitored through post ensure that preference given to NPL clients or not.
Business/31 Monitoring Monitoring Loan utilization and client Credit Monitoring (Post Examine log of visits to confirm that 5% of disbusred
Business/32 Monitoring Monitoring Loan utilization and client Credit Monitoring (Post Examine log of visits to confirm that 5% of outstanding
Business/33 Monitoring Monitoring Loan utilization and client Credit Monitoring (Post Examine log of visits to ensure 100% of his/her clients
behaviour is periodically Disbursement) meeting conducted by MFO.
monitored through post
Business/36 Repayment Repayment Repayments from pensioner Payment Recovery from 1) Check account opened and disbursement of
clients are collected and Salary/Pension Account salary/pension payments directly into the account.
deposited at the branch and 2) Check undertaking for not changing his pension and
properly accounted for. Pension debit authority attached with LAF.
books are handled properly to 3) Check in case of delays, follow up made with the
prevent loss thereof and to institutions
ensure books are returned in a
timely manner.
timely manner.
timely manner.
timely manner.
Business/37 Repayment Repayment Loan repayment frequency and Repayment in Tranche/Short 1) Check for regular loans, repayment in tranches/short
early & late payment protocols Payments payments is not allowed otherwise specified in the
are followed as per approved product programs. In case of overdue loans or special
policy and product specification circumstances, partial payments may be accepted
requirements. 2)The amount collected in each tranche first be adjusted
against the other charges, total accrued service charges
(Late payment and regular), and the balance be adjusted
against the principal loan.
Business/38 Repayment Repayment Overdue loans repayments Field Collection Receipts - FCR 1) Check for the cash collections in the field by FCR used
collected in the field are timely by LOs.
deposited at the branch and 2) Check FCRs are under dual custody of the BM and
properly accounted for. BOM and safe-guarded in vault/strong room and
maintenance of stock register of the FCRs.
2) Check One FCR book issued & used by same LO
whom it is issued and used/unused FCRs returned back
each day by the LO for safekeeping.
3) Check maintenance of daily inward/outward register of
the FCR by BM.
4) Check original/White FCR issued to customer upon
cash collection while duplicate/blue copy available in
voucher when depositing cash at the cash counter and
the triplicate/pink copy to be retained in the FCR
booklet.
5) Check while collecting cash in the field, LO fill in the
full details on original FCR in a way that it is reflected in
all copies of the FCR duly signed by LO/collecting staff
and the client;
6) Check excessive cutting/overwriting on the FCRs. In
case of excessive cutting/overwriting, FCR cancelled and
fresh FCR issued to client. However cutting/overwriting, if
made, needs to be signed by the LO and Client jointly. In
case of cancellation of any FCR, all three leaves retained
in the FCR book. 7) Check cash received in the field is
deposited in the branch on the same day. In case of late
arrivals, LO informed to branch/BM to arrange late sitting
8) Check BM/TL executed random check over used
FCRs. 9) Check cash collected limit in the field for a
single LO in a single tranche.
the FCR by BM.
booklet.
and the client;
the FCR by BM.
booklet.
and the client;
the FCR by BM.
booklet.
and the client;
the FCR by BM.
booklet.
and the client;
the FCR by BM.
booklet.
and the client;
the FCR by BM.
booklet.
and the client;
the FCR by BM.
booklet.
and the client;
the FCR by BM.
booklet.
and the client;
the FCR by BM.
booklet.
and the client;
the FCR by BM.
booklet.
and the client;
the FCR by BM.
booklet.
and the client;
Business/39 Repayment Repayment Loan repayment frequency and Repayment Structure 1) Check loan repayment frequency from LAF.
early & late payment protocols 2) Check system generated loan repayment schedules
are followed as per approved provided to all borrowers individually;
policy and product specification
requirements.
requirements.
requirements.
Business/40 Repayment Repayment Repayments from pensioner Payment Recovery in Cash for 1) Check the LO issued original Pension Books as per
clients are collected and Pension Loans: the procedure and accompany the group of
deposited at the branch and pensioners/pensioner to the Pension Paying Department
properly accounted for. Pension (PPD) along with the pension books for presenting the
books are handled properly to same to the PPD official;
prevent loss thereof and to 2) Check after the PPD official has marked the pension
ensure books are returned in a books and paid the pension amount, the LO collected
timely manner. back
the pension books.
3) Check in case of a branch/PB (with cash counters),
the LO is permitted to also collect the loan instalments
(cash) as
per the Bank’s policy on “Field Recovery Procedure” and
In case of PB/PPO-SO, staff is not allowed to collect cash
in any way at the PPO-SO;
4) Check client visited the PPD on his/her own and
collected the pension amount. Thereafter, the client was
responsible to return to the branch or PPO-SO to deposit
the instalment through liability account at the cash
counter, and return the pension book to the LO;
timely manner. back
the pension books.
(cash) as
timely manner. back
the pension books.
(cash) as
Business/41 Repayment Repayment Loan Tenors are linked to the Loan Tenors a) Check Loan tenors linked to the purpose of the loan,
specified purpose of the loan. and be specified
b) Check purpose of loan captured in the system against
each loan as per the regulatory requirements.
Business/42 Repayment Repayment Loan repayment frequency and Late payments Check additional charges recovered in case of late
early & late payment protocols payment from customer
are followed as per approved
requirements.
Business/43 Repayment Repayment Loan repayment frequency and Instalment Due Date & Number Check Due date in all Instalment loans (monthly /
early & late payment protocols of instalments quarterly) is 10th of the every month.
requirements.
Business/44 Repayment Repayment Loan repayment frequency and Early payments Check early payments allowed only after full and final
early & late payment protocols settlement of all dues.
requirements.
Business/45 Repayment Repayment Proper due diligence perform in Loan Enhancement – Terms and Check that all other conditions meet before loan
case of loan enhancement to Conditions enhancement to clients.
clients
Business/46 Repayment Repayment Proper due diligence perform in Loan top-ups – Terms and Check that all other conditions meet before loan top ups
case of top up loan to clients Conditions to clients.
Business/47 Repayment Repayment Recoveries are not General Requirements w.r.t During field visit, inquire from client about:
misappropriated Repayments - repayment schedule
- repayments made ad receipts provided
- short recoveries, if any and where deposited.
Business/47 Repayment Repayment Recoveries are not General Requirements w.r.t During field visit, inquire from client about:
misappropriated Repayments - repayment schedule
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of
due notice to the client/guarantor gold proper follow up perform by branch and auction of
and all other avenues of Gold is done as per SOP.
effecting recovery been
exhausted.
exhausted.
exhausted.
exhausted.
exhausted.
exhausted.
exhausted.
exhausted.
exhausted.
exhausted.
exhausted.
exhausted.
exhausted.
exhausted.
exhausted.
exhausted.
exhausted.
exhausted.
exhausted.
exhausted.
Business/49 Repayment Repayment Collateral is realized after giving Collections of Cash-near-Cash Examine from LAF that in case of collections of cash
due notice to the client/guarantor Loans (Deposits/TDR/NSC) near cash loans are formalities fulfilled.
and all other avenues of
exhausted.
exhausted.
exhausted.
exhausted.
exhausted.
exhausted.
exhausted.
Business/50 Repayment Repayment Proper due diligence perform in Loan Enhancement – Terms and Examine that all documentation and appraisal required
case of loan enhancement to Conditions for top loan enhancement is attached with LAF as per
clients manual requirement.
Business/51 Repayment Repayment Proper due diligence perform in Loan top-ups – Terms and Examine that all documentation and appraisal required
case of top up loan to clients Conditions for top up loan is attached with LAF as per manual
requirement.
Business/52 Repayment Repayment Proper due diligence perform in Loan Enhancement – Terms and Examine that eligibility criteria meet from LAF in case of
case of loan enhancement to Conditions loan enhancement
clients
Business/53 Repayment Repayment Proper due diligence perform in Loan top-ups – Terms and Examine that eligibility criteria meet from LAF in case of
case of top up loan to clients Conditions loan top-ups
Business/56 Delinquency Management Delinquency Management Overdue clients are rigorously Delinquency Management a) Check overdue portfolio follow up log sheet to confirm
followed up for recovery through that MFO and MFO-TL visited the Client/group member
personal contact and official and group leader on 16th day from due date/next working
notices. day to repay the due instalment/loan.
b) Dispatched Register to confirm that The First Notice /
Reminder (Annexure 23.2.3) also be served to customer
Business/57 Delinquency Management Delinquency Management Overdue clients are rigorously Delinquency Management a) Confirm from overdue portfolio follow up log sheet.
followed up for recovery through b) Check dispatched register for confirmation of Second
personal contact and official Notice/Reminder also served to customer
notices.
Business/58 Delinquency Management Delinquency Management Overdue clients are rigorously Delinquency Management Check from dispatched record 3rd Notice (Annexure
followed up for recovery through 23.2.7) served to customer on 90DPD;
personal contact and official
notices.
Business/59 Delinquency Management Delinquency Management Due diligence activity by NPL Due Diligence Check in case a loan not recovered on or before 150th
CO/ARM/RMD being day of the due date, branch initiated due diligence
independent review/follow-up of process and complete it by 179 DPD.
NPL clients exceeding 150 DPD
Business/60 Delinquency Management Delinquency Management Overdue clients are followed up Follow-up on Normal Clients Check loan falling due listing by MFO generated by
for recovery through visit and branch and MFO make follow up from clients for recovery
official notices. of instalment before due date.
Business/61 Delinquency Management Delinquency Management Overdue clients are rigorously Delinquency Management Check MFO log sheet to confirm that BM/TL/MFO visited
followed up for recovery through the customer on fortnightly basis
notices.
Business/62 Delinquency Management Delinquency Management Overdue clients are rigorously Delinquency Management Check overdue portfolio follow up log sheet to ensure
followed up for recovery through MFO paid personal visit on the 5th day of due date or on
personal contact and official the very next day as per PTP.
notices.
Business/63 Delinquency Management Delinquency Management Overdue clients are rigorously Delinquency Management Confirm from overdue portfolio follow up log sheet
followed up for recovery through
notices.
Business/64 Delinquency Management Delinquency Management To ensure that branch staff have General Requirements w.r.t NPL Examine during field visit that in case of overdue loans:
knowledge about existence of a) Reasons for delay. b) Expected promise to pay date. c)
the NPL clients. Since when the loan is unpaid and informing about NPL
status and its impact in obtaining further loans. d) Meet
representaives i.e family or neighbors in case of non-
availability of clients. e) Ascertain during interview with
client whether branch staff has visited overdue clients as
per delinquency management process.
Business/65 Delinquency Management Delinquency Management Overdue clients are rigorously Delinquency Management Log of visits of BM/TL/CO/MFO shall be recorded in
followed up for recovery through overdue portfolio follow up log sheet (Annexure 23.2.9)
notices.
Business/68 Collateral Management Collateral Management PG is valid and properly Personal Guarantee (PG ) 1) Check criteria laid down manual for personal
documented as collateral guarantee meet by branch before loan disbursement
2) Check that legal documents obtained by branch in cae
of personal guarantee(PG)
3) To extend a loan against the PG, credit appraisal and
verification of the client own credentials as
specified in the Credit Manual and Product Programs.
Business/69 Collateral Management Collateral Management A valid 3rd Party guarantee is Third Party Personal Guarantee 1) Examine criteria for eligible guarantor in case of salary
available with proper (3PG) person and businessman or agriculturist met by branch
documentation and legal 2)To extend a loan against the 3PG, credit appraisal and
requirements are met. verification of the client own credentials as
specified in the Credit Manual and Product Programs
sufficed.
3) Examine loan officer completed the Guarantor’s Net
worth Assessment part of LAF.
4) Examine following legal documents obtained in case of
a businessman or agriculturist
5) Check in case of death of guarantor, the client followed
up for recovery of the loan and the client asked to
arrange another guarantor.
sufficed.
sufficed.
sufficed.
sufficed.
sufficed.
sufficed.
Business/70 Collateral Management Collateral Management Release of collateral in specific Release of Collateral in Special a) Examine from vouchers that in case of death or
circumstances is adequately Circumstances permanent loss of senses of borrower/owner of collateral,
documented and approved. the collateral release to legal heirs and owner of the
collateral b)
Examine that all required documents available in bank
record from the legal heris for release of collateral.
Business/70 Collateral Management Collateral Management Release of collateral in specific Release of Collateral in Special a) Examine from vouchers that in case of death or
circumstances is adequately Circumstances permanent loss of senses of borrower/owner of collateral,
documented and approved. the collateral release to legal heirs and owner of the
collateral b)
Examine that all required documents available in bank
record from the legal heris for release of collateral.
Business/71 Collateral Management Collateral Management Valid property documents are Property a) Examine that types of collaterals fall under criteria laid
kept by the branch as collateral down in manual and eligible property documents are kept
as collaterals by branch b) Examine eligible property
documents are properly obtained from clients and
available in branch record.
Business/72 Collateral Management Collateral Management Gold is securely kept at the Gold Bar or Gold Ornaments All required legal and processing documents obtained by
branch as per IFP manual branch before making disbursement
requirements
Business/73 Collateral Management Collateral Management Gold is securely kept at the Gold Bar or Gold Ornaments Assessment of gold is as per SOP and all required
branch as per IFP manual verification and approval maintained by branch
requirements
Business/74 Collateral Management Collateral Management Gold is securely kept at the Gold Bar or Gold Ornaments Check from CO verification performed and available in
branch as per IFP manual record
requirements
Business/75 Collateral Management Collateral Management Release of collateral in specific Release of Collateral in Special Check SPA accompanied by medical certificate obtained
circumstances is adequately Circumstances before collection of collateral.
documented and approved.
Business/76 Collateral Management Collateral Management Collateral documents are kept by Loans guaranteed by Fixed Check type of receiveable availed by client and Eligible
the branch and Pension/Salary Income (Salary/Pension) Institutions marked under two categories, mentioned in
received from approved eligible manual from LAF.
insititutions. a) Check before disbursement of loan, at least one time
salary/pension must be credited in the same account;
b) Bank A/c of the customer linked with the loan;
c) Check the client provide unconditional debit authority
to the Bank to deduct the loan instalments from his
account as per standard format given in the (Annexure
17.4.5).
Check Pledge Deed (Annexure 17.5.1) obtained
17.4.5).
17.4.5).
17.4.5).
17.4.5).
Business/77 Collateral Management Collateral Management Gold is securely kept at the Gold Bar or Gold Ornaments During field visit, safe keeping of gold and proper register
branch as per IFP manual of securities gold collateral are maintained by branch
requirements
Business/78 Collateral Management Collateral Management Collateral documents are kept by Loans guaranteed by Fixed Examine all mandatory requirement full filled by branch
the branch and Pension/Salary Income (Salary/Pension) before disbursement of loan to pensioner
received from approved eligible
insititutions.
Business/79 Collateral Management Collateral Management Client and bank interest are Group Guarantee Examine characteristics of group from LAF, Check group
secured for the group members size is according to manual and also Examine LAF to
under group guarantee and GL ensure that selection of GL carried our after fulfillment of
selection made after fulfilment of all manual requirement
manual requirement.
manual requirement.
manual requirement.
manual requirement.
manual requirement.
Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash
marked by the branch against Certificates deposits/saving certificates.
loan as collateral with proper
documentation.
documentation.
documentation.
documentation.
documentation.
documentation.
documentation.
documentation.
documentation.
documentation.
documentation.
documentation.
documentation.
Business/81 Collateral Management Collateral Management Collateral documents are kept by Loans guaranteed by Fixed Examine in case of verification of salary, original salary
the branch and Pension/Salary Income (Salary/Pension) slip and 6 months bank statement showing regular
received from approved eligible credits to salary obtained from customer and attached
insititutions. with LAF and all other mandatory requirement fullfilled as
per SOP.
Business/82 Collateral Management Collateral Management Valid property documents are Property Examine liquidation of collateral is according to SOP and
kept by the branch as collateral monitoring of the documents review by branch/Area and
HO and selection of legal counsels are determined
according to guidelines mentioned in credit manual.
Business/83 Collateral Management Collateral Management Collateral documents are kept by Loans guaranteed by Fixed Examine PB handling of Pension Books (PB) to ensure
the branch and Pension/Salary Income (Salary/Pension) that all entries are properly recorded 2) Physical counting
received from approved eligible of PB to ensure that all pension books are available in
insititutions. branch
Business/83 Collateral Management Collateral Management Collateral documents are kept by Loans guaranteed by Fixed Examine PB handling of Pension Books (PB) to ensure
the branch and Pension/Salary Income (Salary/Pension) that all entries are properly recorded 2) Physical counting
received from approved eligible of PB to ensure that all pension books are available in
insititutions. branch
Business/84 Collateral Management Collateral Management Valid property documents are Property Examine procedure of release of collateral are according
kept by the branch as collateral to manual requirement and branch maintained all record
Business/85 Collateral Management Collateral Management Valid property documents are Property Examine process follow by branch in case of repeat loan
kept by the branch as collateral are as per SOP.
Business/86 Collateral Management Collateral Management Valid property documents are Property Examine that all legal and processing documents are
kept by the branch as collateral obtained as per SOP.
Business/87 Collateral Management Collateral Management Valid property documents are Property Examine that collateral documents at the branch and joint
kept by the branch as collateral custodians during field visit
Business/88 Collateral Management Collateral Management Gold is securely kept at the Gold Bar or Gold Ornaments Examine that loan is disbursed against type of gold as
branch as per IFP manual mentioned in credit manual
requirements
Business/89 Collateral Management Collateral Management Release of collateral in specific Release of Collateral in Special Examine that SPA available in branch record and
circumstances is adequately Circumstances attested/verified by the Pakistani embassy and also
documented and approved. collateral release to the attorney holder after necessary
verification i.e. CNIC check etc.
Business/90 Collateral Management Collateral Management Gold is securely kept at the Gold Bar or Gold Ornaments In case of release of collateral, all requirement are
branch as per IFP manual fulfilled and proper acknowledgement obtained by
requirements customer.
Business/93 Product Specific Product Specific Loans are extended as per General Purpose Financing 1) Examine from LAF that loan extended to clients for
product specification General Purpose and all requirement meet.
requirements. 2) Examine from field visit that
purpose of loans are utilized for said purpose.
Business/94 Product Specific Product Specific Loans are extended as per Enterprise Finance 1) Examine from LAF that loan extended to clients who
product specification are involved in business as defined in product and
requirements. business eligibility meet and also check purpose of
business are properly mentioned on LAF. 2)
Check repayment payment frequency is as per manual
requirement and insurance documents are attached with
LAF. 3) Examine from field visit that purpose of loans
are utilized for said purpose.
Business/95 Product Specific Product Specific Loans are extended as per Livestock Finance 1) Examine from LAF that loan extended to clients who
product specification are involved in business of livestock and business
requirements. eligibility meet and also check purpose of business are
properly mentioned on LAF. 2) Check repayment
payment frequency is as per manual requirement and
insurance documents are attached with LAF. 3)
Examine from field visit that purpose of loans are utilized
for said purpose.
for said purpose.
for said purpose.
for said purpose.
for said purpose.
for said purpose.
for said purpose.
for said purpose.
for said purpose.
for said purpose.
Business/96 Product Specific Product Specific Loans are extended as per Micro Pensioner Loan 1) Examine from LAF that loan extended to clients who
product specification are Micro Pensioner and also check type of clients
requirements. 2) Check repayment payment
frequency is as per manual requirement and insurance
documents are attached with LAF.
Business/97 Product Specific Product Specific Loans are extended as per Student Financing 1) Examine purpose of loan properly mentioned on LAF
product specification 2) Examine eligible criteria for Prime borrower
requirements.-STF and student met by branch
3) Check legal
documentation obtained from borrower and disbursement
made to instittution direct.
3) Check legal
3) Check legal
3) Check legal
3) Check legal
3) Check legal
3) Check legal
3) Check legal
3) Check legal
3) Check legal
Business/98 Product Specific Product Specific Loans are extended as per IFP By physical verification of gold against disbursement
product specification By Verifying other details like quantity ,jewellers
requirements. documents etc.
By reviewing of TDR forms and certificates for any
discrepencies in terms & conditions to ensure accuracy
and completeness
Business/98 Product Specific Product Specific Loans are extended as per IFP By physical verification of gold against disbursement
requirements. documents etc.
By reviewing of TDR forms and certificates for any
and completeness
Business/99 Product Specific Product Specific Loans are extended as per IFP By reviewing certificates to enusre verification
product specification Recalculation to ensure that loan is disbursed after
requirements. consideration of encashment/face value
Business/100 Product Specific Product Specific Loans are extended as per IFP By reviewing documents (LAF)to ensure that extension
product specification were given on merit basis
requirements.
Business/101 Product Specific Product Specific Loans are extended as per PIF Check date of disbursement of loan to ensure
product specification disbursement is after 15th of month so that monthly fees
requirements.-PIF are collected in first fortnight of month
Business/102 Product Specific Product Specific Loans are extended as per MIRP Check rent agreement/ evidence provided by client
product specification
requirements.-MIRP
Business/103 Product Specific Product Specific Loans are extended as per PIF Check rent agreement/documents to verify operation of
product specification business
requirements.-PIF
Business/104 Product Specific Product Specific Loans are extended as per PIF Check whether disbursement made through FMFB
product specification account of client and all institution fees are routed
requirements.-PIF through this account
Business/105 Product Specific Product Specific Loans are extended as per MIRP Check whether Focus deposited cash as a collateral in
product specification Third PG in Fmfb account
requirements.-MIRP
Business/106 Product Specific Product Specific Loans are extended as per PIF Confirm whether branch maintained and regulary
product specification updated Product Marketing and Leading Tracking MIS
requirements.-PIF ( Annex 1)
Business/107 Product Specific Product Specific Loans are extended as per PIF Confirm whether eligible employment institution is
product specification registered with local board or authority
requirements.-PIF Verify whether franchises of renowned employment
institutions have provided franchise agreements
Business/108 Product Specific Product Specific Loans are extended as per PIF Confirm whether Impact assesment form (Annex 11) filled
product specification by school owner
requirements.-PIF
Business/109 Product Specific Product Specific Loans are extended as per MIRP If guarantor is an employee, then his net salary should be
product specification 3 times greater than loan installment amount. For
requirements.-MIRP verification, his latest monthly salary certificate will be
required
If guarantor is a business man, he will be required to
provide annual wealth return lodged with FBR. In case he
doesnot have NTN , a bank statement of 12 months shall
be required. Total credit transactions in that statement
should be atleast 3 times greater than actual loan amount
Business/110 Product Specific Product Specific Loans are extended as per Agriculture finance product Loans are extended as per product specification
product specification requirements.-AFP
requirements.-AFP
requirements.-AFP
requirements.-AFP
requirements.-AFP
requirements.-AFP
requirements.-AFP
requirements.-AFP
Business/111 Product Specific Product Specific Loans are extended as per Hosing Finance New Construction: Verifying detailed BOQs, layout plan,
product specification cost of construction, pre work photographs and
requirements.-HFN clearence from local authorities with respect to buiding by
laws
Business/112 Product Specific Product Specific Loans are extended as per Hosing Finance Non structural finance: Verifying validation of contractor
product specification cost estimation, pre-work photographs of the house and
requirements.-HFN time schedule of work
Business/113 Product Specific Product Specific Loans are extended as per Hosing Finance Non Structural Finance: It is to be verified whether
product specification person is living in the same jurisdiction for 3 years either
requirements.-HFN in owned or rented property
Business/114 Product Specific Product Specific Loans are extended as per Hosing Finance previous trench has been completed. Further to verify
product specification that only in case of non structural finance, loan amount
requirements.-HFN has been disursed in 1 trenche
Business/115 Product Specific Product Specific Loans are extended as per Hosing Finance Structural Finance/ Newly consturuction: It is to be
product specification verified whether person is living in same jurisdiction for 5
requirements.-HFN years in owned property
Business/116 Product Specific Product Specific Loans are extended as per Hosing Finance Structural Finance: Verifying formulation of BOQ, cost of
product specification consturction, clearence from local authorities with respect
requirements.-HFN to building by laws and pre work photographs
Business/117 Product Specific Product Specific Loans are extended as per PIF To check ownership of business
requirements.-PIF
Business/118 Product Specific Product Specific Loans are extended as per Hosing Finance To veify wthether in case of salaried, pensioner, self
product specification employed businessmen and self employed professional
requirements.-HFN requirements as defined in Housing Finance are fulfilled
and same has been verified from salary slip, account
statements and license/work permit
Business/119 Product Specific Product Specific Loans are extended as per Roshan Zar To verify from Bank statement and Loan appraisal form
product specification that equity contribution of micro entreprenuer is 25%
requirements.-RZP
Business/120 Product Specific Product Specific Loans are extended as per Roshan Zar To verify repayment schedule is constructed on the basis
product specification of sanctioned loan tenure as provided in Product Manual
requirements.-RZP
Business/121 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether authority letter in favour of manging
product specification partner/ main person showing consent of other partners/
requirements.-RZP members is attached
Business/122 Product Specific Product Specific Loans are extended as per Hosing Finance To verify whether branch has provided Progress Report ,
product specification Photographs of the work and Bill invoices of cost
requirements.-HFN validation to Internal Technical Experts.
Business/123 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether important documents as required by the
product specification manual are attached to validate existence of borrower
requirements.-RZP specific business
Business/124 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether loan is used by the client for acquisition
product specification of fixed assets and meeting working capital requirement
requirements.-RZP of micro enterprises. Purpose of availing loan should be
verified from Loan application form
Business/125 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether Manager CAD has approved the loan
product specification case after completion of loan file and financing
requirements.-RZP agreement
Business/126 Product Specific Product Specific Loans are extended as per Hosing Finance To verify whether maximium number of trenches in case
product specification of Loan Disbursement is not more then 4. Further it is to
requirements.-HFN verified whether new trench is disubrsed only when the
sheduled work order of the
Business/127 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether name of borrower, loan number and
product specification serial number of PDC register mentioned on back side of
requirements.-RZP cheque
Business/128 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether PDC is taken from Personal Guarantee
product specification clients ( PG, PG with pension and 3rd party PG
requirements.-RZP
Business/129 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether PDC register is maintained at branch
product specification for monitoring of PDC
requirements.-RZP
Business/130 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether residential premises is in the near
product specification vicinity of branch from Loan appraisal form and
requirements.-RZP residential ownership document or rental agreement
Business/131 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether specific documents showing the
product specification ownership of borrower business premises is attached
requirements.-RZP with the loan file and to verify whether in case of rented
premises, borrower is conducting the business in same
location for minimum 3 years . Further in case of owned
shop title of property is in the name of client.
Business/132 Product Specific Product Specific Loans are extended as per Hosing Finance To verify whether the borrower has deposited required
product specification equity contribution with FMFB in his account ( 10% for
requirements.-HFN structural finance, 20% for non structural and 30% for
new construction loan)
Business/133 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether the borrower has required experience in
product specification micro enterprise business as required by the Product
requirements.-RZP Manual. Same should be verified from Loan appraisal
form
Business/134 Product Specific Product Specific Loans are extended as per Hosing Finance To verify whether total monthly amortization payment of
product specification housing loan does not exceed 25% of the net disposable
requirements.-HFN income( business income minus business expense/
salary) of the borrower
Business/135 Product Specific Product Specific Loans are extended as per PIF Verify agreement for assignment of receivables and other
product specification relevant documents provided by client
requirements.-PIF
Business/136 Product Specific Product Specific Loans are extended as per IFP Verify that all required procedure carried out for
product specification liquidation of gold and realization of collateral
requirements.
Business/137 Product Specific Product Specific Loans are extended as per MIRP Verify through Cnic attached of guarantor
requirements.-MIRP
Business/138 Product Specific Product Specific Loans are extended as per PIF Verify through loan file and its supporting documents that
product specification loan is not disbursed to any gov, leading private
requirements.-PIF institution or any institution run/owned by NGOs
Business/139 Product Specific Product Specific Loans are extended as per MIRP Verify whether certification from Focus obtained in case
product specification of relocated clients
requirements.-MIRP
Business/140 Product Specific Product Specific Loans are extended as per MIRP Verify whether client contributed atleast 10% equity after
product specification loan disbursement
requirements.-MIRP
Business/141 Product Specific Product Specific Loans are extended as per PIF Verify whether client contributed atleast 25% equity after
product specification loan disbursement
requirements.-PIF
Business/142 Product Specific Product Specific Loans are extended as per Hosing Finance Whether it is verified that lower of the estimation values
product specification has been taken for loan determination of new
requirements.-HFN construction where variance( both positive and negative)
occurred due to difference in income appraisal done by
branch and independent firm is greater than 15%
Business/143 Product Specific Product Specific Loans are extended as per Hosing Finance Whether housing finance is utilized by the client for
product specification meeting the structural and ground up construction of new
requirements.-HFN house . Purpose of availing loan should be verified from
Loan application form
Business/144 Product Specific Product Specific Loans are extended as per Hosing Finance Whether in case of non structural and structural finance,
product specification appraisal has been undertaken by in house Technical
requirements.-HFN expert with assistance of branch and in case of newly
construction loan , whether appraisal has been
conducted by ecternal technical experts on the panel of
Fmfb
Business/145 Product Specific Product Specific Loans are extended as per Hosing Finance Whether in case of structural finance and new
product specification constuction of home,it has been verified that ownership
requirements.-HFN of property is in the name of borrower . Further
undertaking has been taken from borrower that property
is free from all encumbrances. Moreover in case of new
construction of house, original property documents have
been pledged with Fmfb
Business/146 Product Specific Product Specific Loans are extended as per Hosing Finance Whether it has been verified that all cost over runs during
product specification structural improvement and new construction are borne
requirements.-HFN by the client
Business/147 Product Specific Product Specific Loans are extended as per Hosing Finance Whether it has been verified that in case of female
product specification borrower with property ownership in her name, a rebate
requirements.-HFN of 1% has been awarded in latest applicable APR
Business/148 Product Specific Product Specific Loans are extended as per Hosing Finance Whether it is verified that repayment schedule is
product specification constructed on the basis of sanctioned loan tenure as
requirements.-HFN provided in Product Manual
Business/149 Product Specific Product Specific Loans are extended as per Hosing Finance Whether it is verified that grace period for repayment of
product specification principal in case of structural loan does not exceed 6
requirements.-HFN months and in case of new construction does not exceed
12 months, and whether civil works/construction period
doesnot exceed grace period
Business/150 Product Specific Product Specific Loans are extended as per PIF Whether post dated cheque obtained from client fulfilling
product specification all formalities and its details are entered in PDC
requirements.-PIF maintainance register (Annex 4)
Verify collaterals value against loan secured as per
manual requirement
Business/153 Record Management Record Management Incoming staffs is fully equiped Portfolio Tagging & Examine from system generated report that all loan are
with knowledge of the portfolio Handing/Taking Over properly tagged to MFO and in case of resignation and
s/he is taking over. transfer of MFO, Handing/Taking Over file maintained by
branch
branch
branch
branch
Business/154 Record Management Record Management All documents have been Credit Documents and Record Examine physically during branch audit that credits
obtained by the clients which are Management documents and record are properly kept by branch and
complete and accurate in all also ensure legal documents are kept in dual control and
aspects. proper log are maintained with LAF for movement of files
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices
structure that enable the bank to are displayed. Branhc maintained emergency exits and
manage unplanned incidents. telephone numbers 2) BCM have idea about Business
Continuity Plan.
Continuity Plan.
Continuity Plan.
Continuity Plan.
Continuity Plan.
Continuity Plan.
Continuity Plan.
Continuity Plan.
Continuity Plan.
Continuity Plan.
Continuity Plan.
Continuity Plan.
Continuity Plan.
Continuity Plan.
Continuity Plan.
Continuity Plan.
Continuity Plan.
Operations /160 Account Opening Account Opening Specimen signatures are SIGNATURE SCANNING / 1) Check S.S card and stamp affixed of Signature
recorded for future transaction VERIFICATION admitted and approval of BM available
verification. 2) Check Self
presentation Stamp affixed on S.S Card
Operations /160 Account Opening Account Opening Specimen signatures are SIGNATURE SCANNING / presentation
1) Check S.SStamp affixed
card and on affixed
stamp S.S Cardof Signature
card and on affixed
card and on affixed
card and on affixed
Operations /161 Account Opening Account Opening To ensure that minimum initial Minimum Initial Deposits for Check from customer statements and Initial deposits
deposits obtained and credited Deposit Porducts mentioned on AOF that branch obtained initial depost
in customer account by branch from customer after opening of account.
Operations /161 Account Opening Account Opening To ensure that minimum initial Minimum Initial Deposits for Check from customer statements and Initial deposits
deposits obtained and credited Deposit Porducts mentioned on AOF that branch obtained initial depost
in customer account by branch from customer after opening of account.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch
BIOMETRIC AUTHENTICATION
Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for
customer request after fulfilment continuous 1 year after dispatching an intimation letter as
of mandatory requirements. per Annexure 3: C3 2) Accrued profit on Savings
Accounts (i.e. First Savings, First Premium Savings, First
Daily Profit, Asaan Savings and Umeed Bunyadi Bachat
Accounts etc.) paid to the customer prior to the account
closure by activating the option in Flex cube to actualize
the accrued profit. 3)Branch received Account Closure
Request as per Annexure 15: C3 from customer on
bank’s standard pre-printed form and check that
application is completed in all respects and duly signed
by customer along with the reason for closure 4) BOM
verified customer signature on account closure request
and checked for surrender of un-used cheques. 5) BOM
ensure that all signatories (joint account holders /
partners) in case of joint accounts / partnership concerns
had signed account closure request & In case of
corporate account necessary board resolution is
provided. 6) Account closing charges recovered as per
SOC. 7) All un-used cheques destroyed after mentioning
serial numbers at given space on account closure
requests duly signed by BOM and BM and also removed
from active AOF files.
Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if
request. submitted through fax, original received by branch within
three working days. 2) BBO/BOM affixed date / time
stamp on the request / application and verify signature by
affixing signature verified stamp. 3) Customer informed
accordingly if cheque(s) already paid after receiving the
instructions as evidenced by date and time stamp on the
instruction. In such a case, a letter duly signed by
BOM/BM as per format in Annexure 8: C3 will be issued
to customer mentioning the fact and express inability to
follow customer instructions. A copy of the letter should
be attached with customer stop payment instructions
request. 4) If cheque is still un-paid, BBO/BOM and BM
checked and authorized stop payment in the Flex cube,
noted date & time stop payment marked. 5) Check stop
payment acknowledgement obtained by branch 6) Check
all stop payment requests filed in serial number order and
copies to be attached with vouchers and report available
in OBI review by BM at day end.
Operations /168 Account Maintanance Account Maintanance Proper assessment, collection Zakat Exemption 1) Check zakat exemption given only obtaining CZ-50-
and payment of zakat as per Form (Sahib nisab account) 2) Check Joint account
Zakat & Usher Ordinance 1980. exemption on basis of CZ-50 Form signed by co -joint
account holders. (Sahib Nisab account) 3) Check CZ-50
Zakat Declarations scrutinized for the following;
Operations /169 Account Maintanance Account Maintanance Accounts are operated against a Expired CNIC Check dispatched register that system generated expired
valid ID of client in FMFB CNIC intimation report dispatched to customer every
branches. month
branches. month
branches. month
Operations /170 Account Maintanance Account Maintanance Effectiveness and efficiency Change of Address Examine from AOF and change in address request
regarding customer request properly obtained and letter dispatched to new address
received for change of address by branch for confirmation
Operations /171 Account Maintanance Account Maintanance Third Party Mandate given after Third Party Mandate Examine from AOF and third party mandate are available
obtaining proper request from in branch and uploaded in system
customer
customer
customer
customer
customer
customer
customer
customer
Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of
clients is prevented. death of account holder in Flex cube.
2) Check
Deceased Account account closed after payment.
3) Check in case of payment to legal heirs of deceased

customer, the branch received all required documents
2) Check

2) Check

2) Check

2) Check

2) Check

2) Check

2) Check

2) Check

2) Check

2) Check

2) Check

2) Check

Operations /175 Account Management Account Management Dormant accounts are Dormant Account - General 1) Examine dispatched register for account classified as
reactivated on a valid customer Guidelines dormant intimation dispatched to customer. 2) Examine
request only. Dormant Account Activation file for customer requests are
available in branch and signature verified. 3) In case of
change in CNIC details, KYC Updation form obtained
from customer
from customer
from customer
from customer
from customer
from customer
from customer
from customer
from customer
from customer
from customer
from customer
Operations /176 Account Management Account Management To ensure that unclaimed Unclaimed Deposits a) Examine record of letter/envelope dispatched to
deposits are identified in branch unclaimed deposit account b) Check return register for
and deposit into HO after log maintained for letters not delivered to customer
intimation dispatched to address.
customer
customer
customer
customer
customer
customer
Operations /179 KYC Monitoring KYC Monitoring To identify its clients and Customer Verification 1) Examine that customer verification performed by
ascertain relevant information branch properly and all required indemnity and annexure
before doing financial business. are attached with AOF.
Operations /180 KYC Monitoring KYC Monitoring Identification of customer Account Opened on NADRA Check AOF and OBI reports to checked expiry CNIC
properly obtained Token accounts
Operations /181 KYC Monitoring KYC Monitoring Client identification is verified. Customer Identification Check AOF that branch obtained valid CNIC and
attached with Original Seen Marked
Operations /182 KYC Monitoring KYC Monitoring To mitigate risk of fraudulent Prohibited Accounts Check AOF to ensure that prohibited account not opened
activity performed through FMFB by branch
banking channel
Operations /183 KYC Monitoring KYC Monitoring To ensure proper documents are Enhance Due Diligence Checked AOF to ensure that EDD performed by branch
obtained from high risk account for High Risk Accounts.
Operations /184 KYC Monitoring KYC Monitoring To meet regularity requirement - Asaan Account Examine account form to ensure that all details
Asaan Account requirement are fulfilled before account opened.
Operations /185 KYC Monitoring KYC Monitoring To mitigate risk of mis use of Minor Accounts Examine AOF that all required documents attached
Minor Accounts
Minor Accounts
Minor Accounts
Minor Accounts
Minor Accounts
Minor Accounts
Minor Accounts
Minor Accounts
Minor Accounts
Minor Accounts
Minor Accounts
Operations /186 KYC Monitoring KYC Monitoring To meet regularity requirement - Ongoing Monitoring / Customer Examine BOI maintain proper log for all CTRs both in soft
CDD Due Diligence (CDD) and hard
Operations /187 KYC Monitoring KYC Monitoring To ensure that REPA accounts Repayment Account - REPA Examine from OBI reports that all REPA account timely
used only for purpose of closed and not used other than repayment purpose of
collection of loan loan
Operations /188 KYC Monitoring KYC Monitoring Proper identification obtained Walk In Customer Examine from vouchers that branch obtained CNIC copy
before transaction occur from of walk in customer
FMFB channel
FMFB channel
FMFB channel
FMFB channel
Operations /189 KYC Monitoring KYC Monitoring To ensure properly risk Risk Assessment Examine OBI reports to ensure that risk assessment are
assessment marked into system follow by branch
according to business and
transasctions volume and proper
monitoring of accounts.
Operations /190 KYC Monitoring KYC Monitoring To ensure proper monitoring for Ongoing Monitoring / Customer Examine that branch properly monitoring transaction of
all transaction carried out Due Diligence (CDD) customer from files maintained for daily transaction
through FMFB Channel. monitoring and signed by BM.
2.
Legal documents are complete
and all required information is
filled in and signed by
clients/bank staff/witnesses 3.
Safekeeping of record, i.e to
store the documents in strong
room and fire prof almirah as
required by Ops manual
2.
2.
2.
2.
2.
Operations /193 Clearing Clearing Recorded transactions are Same Day Clearing 1) Examine cheque lodged in same day clearing meet
accurate and Timely realization criteria for same day clearing and charges deducted as
of clearing funds into customer per SOC. 2) Check that collection of cheque and
account and settlement of customer account credited within same day. 3) Examine
clearing GL. - Same Day proper module used for same day clearing and specific
Clearing wording same day clearing stamp is affixed on cheque.
4) Examine timely settlement of GL for transactions.
Operations /194 Clearing Clearing Recorded transactions are Inter City Clearing (Centralized) 1) Examine copy retained by branch for proper scrutiny of
accurate and Timely realization "intercity clearing" stamp affixed and specified module
of clearing funds into customer used for overnight clearing. 2) Check charges deducted
account and settlement of as per SOC 3) Examine for proper settlement of GL
clearing GL. - Inter City Clearing
Operations /195 Clearing Clearing Recorded transactions are Inter City Clearing (De 1) Examine from copy retained by branch for proper
accurate and Timely realization Centralized) stamping affixed by branch before lodgement. 2) Check
of clearing funds into customer separate module used for marking cheque deposit
account and settlement of transaction 3) Examine charges deducted from customer
clearing GL. - Inter City Clearing account as per SOC.
De Centralized
De Centralized
De Centralized
De Centralized
De Centralized
Operations /196 Clearing Clearing Recorded transactions are Over Night Clearing 1) Examine from instruments available in vouchers for
accurate and Timely realization proper stamping affixed and signature verified and
of clearing funds into customer authorization done as per limit. 2) In case of return
account and settlement of cheque, charges deducted as per SOC. 3) Examine
clearing GL. - Over Night cheque return register for proper delivery of cheque to
Clearing customer 4) Examine GL for timely settlement of
transaction and balance appearing in GL.
Operations /197 Clearing Clearing Recorded transactions are Inter City Clearing (Centralized) 1) Examine from NIFT sheet for acknowledgement of
accurate and Timely realization cheque received and scrutiny vouchers for confirmation
of clearing funds into customer that instrument bear "InterCity Clearing" Stamp instead of
account and settlement of normal clearing stamp for overnight clearing. 2) Examine
clearing GL. - Inter City Clearing that CBC function performed by branch and signature of
account holder verified from home branch through email
3) proper module used for inward intercity centralized
clearing module
clearing module
clearing module
clearing module
clearing module
clearing module
clearing module
Operations /198 Clearing Clearing Recorded transactions are Clearing in Remote Areas 1) Examine from vouchers that instrument bear "Special
accurate and Timely realization Crossing", " LBC" and " Payee Accounts will be credited
of clearing funds into customer upon realization" 2) Examine posting done
account and settlement of through respective module and fund transfer to treasury.
clearing GL. - Clearing in
Remote Areas
Remote Areas
Remote Areas
Remote Areas
Operations /199 Clearing Clearing Recorded transactions are Clearing in Remote Areas 1) Examine record of copy retained by branch for
accurate and Timely realization outward clearing cheques for proper stamping and
of clearing funds into customer posting in the system. 2) Examine
account and settlement of LBC register for proper details are entered.
clearing GL. - Clearing in 3) Check LBC cheque schedule prepared by
Remote Areas branch.
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged
accurate and Timely realization copy retained by branch for confirmation that all
of clearing funds into customer mandatory requirement fulfilled by branch
account and settlement of 2) Check notice for cut off time and rights,
clearing GL. NIFT General responsibilities & liabilities of payee/drawer are affixed on
notice board.
3) Examine proper scrutinize performed by branch before
lodged in clearing.
4) Proper date stamp are affixed on outward clearing
cheques from copy retained by branch.
5) Examine GLs to confirm that all clearing transaction
are settle timely.
6) Check record of Cheque Return Register for handing
over of return to customer.
7) Check AML/KYC procedure and CBC function
performed as per threshold defined in manual.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
notice board.
lodged in clearing.
are settle timely.
Operations /201 Clearing Clearing Recorded transactions are Inter City Clearing (De Examine GL to ensure that timely settlement of
accurate and Timely realization Centralized) transaction
of clearing funds into customer
account and settlement of
De Centralized
Operations /202 Clearing Clearing Recorded transactions are Inter City Clearing (De Examine that instrument bear "InterCity Clearing" stamp
accurate and Timely realization Centralized) instead of normal clearing stamp for overnight clearing
of clearing funds into customer and specified module used for Inter City Clearing ( De
account and settlement of Centralized) cheques.
De Centralized
Operations /202 Clearing Clearing Recorded transactions are Inter City Clearing (De Examine that instrument bear "InterCity Clearing" stamp
accurate and Timely realization Centralized) instead of normal clearing stamp for overnight clearing
De Centralized
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS
eligible customer only. Guidelines card and signature verified stamp affixed on requisition
Safekeeping of cheque books slip/order form .
under dual control 2) Examine vouchers to ensure that authorization letter
attached along with proper acknowledgment of cheque
book and BM have approved the same.
3) Check that CNIC copy is attached with vouchers and
"Original Seen" stamp affixed.
4) Examine from dispatched register & courier receipts
register that all correspondence with clients have been
dispatched by branch on timely basis
5) Check original Letter of Thanks attached with first
cheque book acknowledgement receipt delivered to
customer
6) Check that all undelivered cheque books are available
in branch and kept by branch in vault over night. 7)
Review vouchers to check that signature of customer is
available on signed requisition slip or cheque book order
form
8) Review indemnity against lost cheque book,
9) Self Presentation stamp affixed on cheque book leafs

of Photo Account.
10 ) Balancing of
Undelivered Cheque Books carried out by BOM & BM on
monthly basis
11) Check approval obtained by branch in
case of counter cheque issue to customer as per SOP
12)
Cheque books issued to customers, only against duly
signed requisition slip or cheque book order form (for 1st
cheque book). 13) In case, cheque
book or its requisition is reported lost by the customer,
the new cheque book issued after submission of
indemnity available on the reverse side of cheque book
order form available with the branches.
14) Before issuance of cheque
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Operations /206 Cheque Books Mng Cheque Books Mng To ensure that delivery of Cheque Book - Delivery of Examine Cheque Book Issuance Register for issuance of
cheque book to customer only Cheque Book cheque book to customer. In case of delivery of cheque
and in case of third party with book to representative, proper written request is available
proper customer written request in voucher
Operations /207 Cheque Books Mng Cheque Books Mng To ensure that customer duly Cheque Book - Ordering Cheque Examine from report available in OBI that cheque book
signed cheque book request Book order into system and request is available in vouchers
obtained and order into system with customer signature available and verified by branch
before ordering
before ordering
before ordering
before ordering
before ordering
before ordering
before ordering
before ordering
before ordering
Operations /208 Cheque Books Mng Cheque Books Mng To ensure that uncollected Cheque Book - Destruction Examine record of cheque book destruction available in
cheque books destroyed after branch and also check from OBI report to confirm timely
lapse of time and to mitigate risk destruction of un collected cheque book by branch
of misuse of un collected cheque
book
book
book
Operations /209 Cheque Books Mng Cheque Books Mng Proper due diligence follow Counter Cheque - Issuance Examine vouchers to confirm that counter cheque issue
before issuance of counter after proper request obtained from customer and
cheque to customer approval are in place as per limit
Operations /212 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cheque & Cash Deposit 1) Examine from vouchers that cheques paid
authentication of Cash deposits Withdrawals authenticated by IV Marker before payment.
slip/cash withdrawal via cheque 2) Verify that signature of Teller, BOM &
and online transactions. Timely BM available as per limit assigned.
recording of deposit and 3)
withdrawal transactions. Verify call back function performed
4) Examine from vouchers that
unauthorized cutting signed by customer on deposit slips.
5)
Check that in case of online transactions, CNIC copy of
walk in customer obtained by branch. 6) Cheque
presented for deposit in accounts checked for valid
endorsements by branch staff and cheques drawn in
favour of companies, firms etc. not be accepted for credit
to personal accounts 7 ) Payment of cheque of photo
account not made to third party 8) For all transactions by
third party, customer filled Walk-in Customer Information
Form as per Annexure 34: C8 which attached with the
voucher. 8) BOM generated and checked Online activity
report"” at remote branch. 9) For third party withdrawal of
cheque having signature in Urdu, in case of doubt,
remote branch obtained signature verification from home
branch through email as per Annexure 46: C10.
5)
5)
5)
5)
5)
5)
5)
5)
5)
5)
Operations /213 Deposit & Withdrawals Deposit & Withdrawals Ensure to obtain all details of Online Banking -General Ensure to obtain all details of depositors in case of online
depositors in case of online Guidelines transactions
transactions
transactions
transactions
transactions
transactions
transactions
transactions
transactions
transactions
Operations /214 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cash Deposits. Examine from cash deposits slip generated from system
authentication of Cash deposits for proper acknowledgement of customer obtained and
slip/cash withdrawal via cheque denomination are noted at back side of slip from
and online transactions. Timely vouchers
recording of deposit and
withdrawal transactions.
Operations /215 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cash Deposits. Examine from FCR attached in vouchers that no
authentication of Cash deposits cutting/overwriting in amount and customer name found.
slip/cash withdrawal via cheque Also proper denomination and transaction number are
and online transactions. Timely mentioned and authorization performed as per limit
recording of deposit and assign
Operations /216 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Online Banking -Online Cash Examine from vouchers that all requirement are fulfilled
authentication of online banking- Deposits before online cash deposits
online cash deposits
authentication of online banking- Withdrawals before online cash withdrawal
online cash withdrawals
Operations /218 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cash Deposits. Examine from vouchers that cash deposits are properly
authentication of Cash deposits filled and unauthorized alterations on the deposit slip
slip/cash withdrawal via cheque properly authenticated by customer 2) Examine note of
and online transactions. Timely denomination noted on back side of deposit slip and
recording of deposit and transaction number mentioned on slip and authorizer
withdrawal transactions. signature are available on slip. 3) Examine cash received
affix on deposit slip
Operations /219 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and CHEQUE TRANSFER (Inter Examine from vouchers that cheque transfer request
authentication of Cash deposits Account Transfers via Cheque from customer obtained properly and proper stamping
slip/cash withdrawal via cheque within same Branch) affixed on cheque and deposit slips.
and online transactions. Timely
Operations /220 Deposit & Withdrawals Deposit & Withdrawals Cash Withdrawal. Cash Withdrawal. Examine that cash withdrawals of cheque after proper
scrutiny of cheque
scrutiny of cheque
scrutiny of cheque
scrutiny of cheque
Operations /221 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cheque Deposits. Examine that cheque deposit after proper scrutiny and
authentication of Cash deposits stamp affixed as per manual requirement.
slip/cash withdrawal via cheque
Operations /221 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cheque Deposits. Examine that cheque deposit after proper scrutiny and
authentication of Cash deposits stamp affixed as per manual requirement.
slip/cash withdrawal via cheque
Operations /224 Cash Mng Cash Mng To mitigate risk of fraudulent Teller Cash Difference - Examine accounted from GL for cash difference -
activity Shortage and Excess shortage and excess is as per SOP.
Operations /225 Cash Mng Cash Mng To ensure issuance of fresh General Guidelines - Clean Note Examine Fresh Note Register
notes to public and customer Issuance
according to regulairty
requirement
requirement
requirement
requirement
requirement
Operations /226 Cash Mng Cash Mng To ensure smooth operations in Meeting the Cash Requirement Examine GL and record of email for insurance coverage
branch regarding cash obtained by branch
requirement and mitigate risk of
any loss during cash in transit
Operations /227 Cash Mng Cash Mng To ensure proper control and Late Cash Deposits Examine late cash register and deposits slips from
consent of BM are in place for vouchers.
late cash deposits
late cash deposits
late cash deposits
late cash deposits
late cash deposits
late cash deposits
late cash deposits
late cash deposits
late cash deposits
Operations /228 Cash Mng Cash Mng Proper procedure follow for Fresh Cash Examine record of fresh cash issuance to general public
issuance of fresh cash as per register
regularity requirement
Operations /229 Cash Mng Cash Mng Minimum dual control Access to Cash Vault 1) Check register of access to Cash Vault restricted to
requirements meet by equipping Key Custodians only by Vault Access Register. 2) At day
the strong room and safes with end, a standard format of Cash Balance Sheet prepared
dual combination / key locks. by branch
Operations /230 Cash Mng Cash Mng Minimum dual control Access to Cash Vault 1) Review vault cash register to check that movements of
requirements meet by equipping cash properly recorded in register and detail of cash
the strong room and safes with recorded in denomination wise and initials of
dual combination / key locks. Teller/BOM/BM against each denomination of currency
notes entered in each column i.e. Opening, Withdrawal,
Replenishment and Closing Balance. 2) Check
physically cash to confirm implementation of cash
management
management
management
management
management
Operations /233 Vault Mng Vault Mng Ensure that access to vault General Guidelines 1) Check duplicate keys places with other FMFB
made to authorized persona, branch/correspondent bank. 2) Check Keys Custodian
logged maintained & safety of Register to check movement of keys noted 3) Examine
duplicate keys that only authorized person access the vault through
CCTV.
CCTV.
CCTV.
CCTV.
CCTV.
Operations /234 Vault Mng Vault Mng To ensure implementation policy Custody of Key 1) Examine that vault, grill door and safe kept locked all
& procedure for management time through CCTV. 2) Examine back up plan is available
and monitoring of vault / safe in branch for key custodian 3) Examine in case of leave
keys properly and vault of custodian, keys properly transferred to back up
management in order to have
proper control.
proper control.
proper control.
proper control.
proper control.
proper control.
proper control.
proper control.
proper control.
proper control.
proper control.
proper control.
proper control.
proper control.
proper control.
proper control.
proper control.
proper control.
proper control.
proper control.
proper control.
proper control.
Operations /237 Bankers Cheque Bankers Cheque Banker Cheques - General Ensure that proper internal 1) Check Remittance Application from vouchers.
Guidelines control, documentation and 2) Examine Payable GL
authorisation is in place for of remittance for timely settlement. 3) Examine
issuance, processing, voucher for copy retain by branch for instrument
cancellation & duplication 4) Check dispatched register to confirm
issuance correspondence made by customer after six month.
Operations /238 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal 1) Check request for mail transfer are properly obtained
control, documentation and control, documentation and from customer and charges deducted as per SOC. 2)
authorisation is in place for mail authorisation is in place for mail Proper register are maintained by branch for MT &
transfer transfer balancing signed by BOM/BM
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and
control, documentation and control, documentation and details of beneficiary/remitter are available on request
authorisation is in place for authorisation is in place for
issuance, processing, issuance, processing,
cancellation & duplication cancellation & duplication
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
issuance issuance
Operations /242 TDRs TDRs Ensure accurate profit credited in Term Deposit Receipt - 1) Check rate applied in case of pre mature encashment
customer account for premature Premature Encashment of TDR are as per SOP. 2) Examine that encashment of
encashment of TDR TDR made to customer account and approval for special
rate in case of rollover obtained each time by branch.
Operations /243 TDRs TDRs To ensure that TDR issue after Term Deposit Receipt - General 1) Check TDR files maintained by branch for proper
proper customer request and Guidelines request received from customer.
approval for special rate (if any) 2) Examine
are in place. To ensure that TDR acknowledgement of customer obtained properly
encashment if timely encashed 3) Examine branch obtained special approval rate
on its maturity alongiwth as per SOP. 4) After encashment, letter
accurate profit calculation. dispatched to customer for information.
Operations /244 TDRs TDRs Ensure proper fill application Ensure proper fill application Check TDR Application obtained on bank pre printed
obtained before booking of TDR obtained before booking of TDR standard form and properly filled
Operations /247 ATM & Debit Cards ATM & Debit Cards Ensuring ATM cash limits are SOP for ATM 1) Examine GL of ATM to confirm that insurance
adhered in true spirit coverage obtained in case of excess cash replenishment
by branch in ATM. 2) Check physically good quality
currency notes replenishment in machine by branch.
3)
Examine ATM cash replenishment process is as per SOP.
4) Check daily ATM cash balancing performed
by branch through ATM cash replenishment sheet.
5) Check NUM code
envelope is place in vault
3)
5) Check NUM code
3)
5) Check NUM code
3)
5) Check NUM code
3)
5) Check NUM code
3)
5) Check NUM code
3)
5) Check NUM code
3)
5) Check NUM code
Operations /248 ATM & Debit Cards ATM & Debit Cards To ensure that debit cards are Debit Card Inventory 1) Examine that all debit cards received by branch are
properly validated and reconciled Management-Personalized recorded Card Issuance Register and kept in cabinet
with physical cards received Cards under dual control.
from ATM ops unit. 2) Check reconciliation of debit
card inventory performed by branch.
Operations /249 ATM & Debit Cards ATM & Debit Cards Ensuring debit cards are issued TAT for Issuance of Debit Card 1) Examine that TAT proper follow in case of Issuance of
within defined TAT debit card.
2) Check damaged card and lost
inventory are properly reported
Operations /250 ATM & Debit Cards ATM & Debit Cards Ensure debit cards issued to the Debit Card Issuance at Branches a) Examine ATM Debit Card Issuance request maintained
customer as per SOP by branch for proper approval and details are mentioned
b) Check details of ATM debit card
received from HO entered in Debit Card Inventory
Register.
Operations /250 ATM & Debit Cards ATM & Debit Cards Ensure debit cards issued to the Debit Card Issuance at Branches a) Examine ATM Debit Card Issuance request maintained
customer as per SOP by branch for proper approval and details are mentioned
b) Check details of ATM debit card
received from HO entered in Debit Card Inventory
Register.
Operations /251 ATM & Debit Cards ATM & Debit Cards Ensure that debit card is issued SOP for Debit Card operations Examine ATM Debit Card Issuance request maintained
to eligible customers only. by branch that eligibility criteria met before issuance of
debit card to customer
Operations /252 ATM & Debit Cards ATM & Debit Cards Ensuring ATM cash limits are SOP for ATM Examine during field visit, all security & operational
adhered in true spirit requirement fulfilled and in place in ATM booth.
Operations /253 ATM & Debit Cards ATM & Debit Cards Ensuring ATM cash limits are SOP for ATM Examine that captured card delivered to customer after
adhered in true spirit proper acknowledgement and TAT follow.
Operations /253 ATM & Debit Cards ATM & Debit Cards Ensuring ATM cash limits are SOP for ATM Examine that captured card delivered to customer after
adhered in true spirit proper acknowledgement and TAT follow.
Operations /256 Authorized Signaturies Authorized Signaturies In order to streamline the BRANCH AUTHORIZED 1) Verify from portal that Branch specimen signatures of
process of authorized signature SIGNATURES all authorized signatories are placed on portal 2) Check
verification and to secure the VERIFICATION/ADDITION & only BM, BOM/ABOM, BBO or MFO-TL signed on
remittance transactions between DELETION payment instruments. 3) Check no DD/ Banker Cheque
the two branches. To ensure that is paid without verifying the authorized signatures. 4)
signature portal remains updated Check branches sent User Access Form as per Annexure
after 69: C19 to CPU at Head Office for addition / deletion of
joining/resignation/transfer/redes authorized signatory as per procedure mentioned below
ignation of staff. and record of all User Access Form (Addition, Alteration
and Deletion) kept in branch for record purpose
Operations /259 Correspondant Banks Correspondant Banks 1) Ensure that each branch is Authorized Signatories & Limits 1) Examine signatories list available in branch for
provided with updated power of for correspondent correspondence account and check account opening
attorney. banks/SBP/DGPO Accounts letter signed by COO/president.
2) To ensure certain authorize 2) Check authorized signatories matrix and limits follow
officers are operating during issuance of correspondence bank cheques.
correspondence account
operations smoothly.
Operations /262 Bank Reconciliations Bank Reconciliations Reconcilaition of balance and Bank Reconciliation Examine Bank Reconciliation prepared by BOM & check
timely settlement of that statement received from correspondent bank
transasctions. properly stamp
Operations /265 Complaint Management Complaint Management Timely resolution of complaint Complaint Management Ensure during field visit and checked physically
after received from customer availability of Complaint Box and Complaint Forms in the
branch, Complaint log sheet maintained by branch
Operations /268 Miscellaneous Miscellaneous To ensure proper control Stamps on Hand 1) Examine all stamp papers executed legal documents
established for custodianship, b/w FMFB & the client.
accounting, and record 2) Check physically
maintenance of stamps paper. that stamp papers are kept in cash vault in dual custody
3) Examine stamp papers related to SO,s

retained in the branch fire proof almirah under dual
control. 4)
Examine GLs to check proper accounting for stamp
papers recording.
5) Examine "Stamp on
Hand" register properly maintained and signature of BM
available as confirmation of cross checked.

control. 4)
papers recording.

control. 4)
papers recording.

control. 4)
papers recording.
Operations /269 Miscellaneous Miscellaneous To ensure properly issuance of Statement of Accounts - General 1) Examine Dispatched Register to confirm that
bank statements to customers as Guidelines statement of accounts sent to customers as per manual
per regularity requirement. criteria. 2) Check all
record of dispatch maintained in branch. 3) Examine in
case of customer request, charges deducted as per SOC
and statement deliver to customer.
Operations /270 Miscellaneous Miscellaneous To ensure that all stamps Branch Stamps 1) Examine vouchers for proper stamping done on
provided by Head Office are in instruments 2) Check that stamps are
dual control and available in kept in under lock and key
branch for daily operations
requirement
Operations /271 Miscellaneous Miscellaneous To ensure that all supporting Vouchers 1) Examine vouchers to ensure that TJS extracted on
cheques/deposit slips/vouchers daily basis and attached with vouchers and also
are available in branch, properly signature of BM/BOM available 2) Supporting
prepared at day end and kept in cheques/deposit slips/vouchers are available in branch
strong room record against each transaction and checked by
BM/BOM
Operations /271 Miscellaneous Miscellaneous To ensure that all supporting Vouchers 1) Examine vouchers to ensure that TJS extracted on
BM/BOM
Operations /272 Miscellaneous Miscellaneous To ensure that staff avails Annual Leaves Examine Attendance Register.
mandatory leaves at a stretch of
at least 15 days
Operations /273 Miscellaneous Miscellaneous To ensure that all required Notice Board Examine during audit that all required notices/information
notices/information are available are available at branch premises
at branch premises for
awareness of general publics
and clients
and clients
and clients
and clients
and clients
Operations /274 Miscellaneous Miscellaneous To ensure that all stamps Branch Stamps Examine physically that all stamps are available at
provided by Head Office are in branch.
dual control and available in
branch for daily operations
requirement
Operations /275 Miscellaneous Miscellaneous To ensure that returned mail Return Mails Examine Return Mail Register to check are return mail
received by the branches are are properly log and proper procedure are follow for
handled / retained with extreme return mail and Letter of Thanks.
caution from the customer
confidentiality perspective, as
well as validation of the
customer information.
Operations /276 Miscellaneous Miscellaneous To ensure that record of banking Record Keeping Examine to ensure that vouchers are properly stitched
transaction are properly kept and kept at safe place along with important documents
2) Check log of electric generator and vehicle are
maintained by branch and signature of BM available for
confirmation of check
Operations /279 Mobile Van Banking Mobile Van Banking To ensure that proper control are Mobile Van Banking 1) Examine physically Mobile Banking Van to ensure
in place on mobile banking and safety, security and precaution.
services provided through mobile 2) Check vouchers and registers
van mapped to parent branch. maintained in Mobile Van. 3) Checked
approved plan are available for staffs. Examine that all
required banking services are offered under mobile
banking. 4) Examine that banking services
offer under mobile banking. 5) Examine all registers
are properly maintained pertains to Mobile Van.
Operations /280 PB Cash Disbursement & PB Cash Disbursement & To ensure that proper control are CASH PAYMENT (Loan Check vouchers to ensure that cash payment to clients
Payment Payment in place for cash payment in PB Recovery at Cash Handling made after fulfilment of manual requirement and in case
PBs): cash payment from PB and Correspondence bank 2)
Examine branch maintained copy of cheques in vouchers
in case of order cheque issue for encashment from
correspondance bank.
Operations /281 PB Cash Disbursement & PB Cash Disbursement & To ensure that proper control are CASH RECEIPTS (Loan Examine vouchers to confirms that proper details
Payment Payment in place for cash receipt in PB Recovery at Cash Handling obtained on deposit slip and signature of customer
PBs): obtained on deposit slips
Operations /282 Fixed Assets & Expenses Fixed Assets & Expenses Ensure that all expenses Procurement and Expense 1) Examine expense GL to confirm that approval of
incurred for official purposes, Policy & Procedures variance in expenses obtained by branch.
expenses are controlled in line 2) Check all assets physically
with approved budgets and available in branch as per list provided by HO.
safeguarding and proper 3) Check
recording of assets. disposal of fixed assets performed by branch as per SOP.
4) Examine vouchers to check petty cash payment made
after BM approval.
5) Confirm that Petty Cash
Statement is prepared by BOM and approved by BM.
after BM approval.
after BM approval.
after BM approval.
Operations /285 Safety & Security Safety & Security To ensure a safe and secure Security Guards 1) Check security register maintained by branch of
environment for entire network, Security Guard. 2) Also check metal detector available in
staff, customers and visitors. branch during field visit.
Operations /286 Safety & Security Safety & Security To ensure a safe and secure a) CCTV Cameras 1) Examine during field visit that standard notice is
environment for entire network, displayed in branch for surveillance being done.
staff, customers and visitors. 2) Check minimum cameras requirement and also
recording are performed as per SOP.
3) Monitor are placed in BM room and only viewable to
BM by physically visit.
Operations /287 Safety & Security Safety & Security To ensure a safe and secure a) Emergency Exit Check physically during field audit
environment for entire network,
staff, customers and visitors.
Operations /288 Safety & Security Safety & Security To ensure a safe and secure d) Burglar Alarm / Branch Check physically that burglar alarm system and panic
environment for entire network, Security System:- button are available in branch and working properly.
Operations /289 Safety & Security Safety & Security To ensure a safe and secure D. Working on Holidays / Late Examine approval obtain by branch in case of late hour
environment for entire network, Hours working/ Visits after sitting and also attendance register for confirmation
staff, customers and visitors. closure
Operations /290 Safety & Security Safety & Security To ensure a safe and secure e) Fire Extinguishers Examine during physically visit that fire extinguishers are
environment for entire network, properly hanged and pasted at prominent place
Operations /291 Safety & Security Safety & Security To ensure a safe and secure f) Smoke Detectors Examine during physically visit that smoke detectors are
environment for entire network, properly installed and in working conditions
Operations /292 Safety & Security Safety & Security To ensure a safe and secure b) Requests for Access / Examine formal request available for copies of images in
environment for entire network, Disclosure of a Data Subject branch
Operations /293 Safety & Security Safety & Security To ensure a safe and secure c) Requests from third party for Examine formal request by third parties available as per
environment for entire network, Access / Disclosure (including SOP.
staff, customers and visitors. law enforcing agency / Police)
Operations /294 Safety & Security Safety & Security To ensure a safe and secure g) IT Server Room Examine IT Server Room log is properly maintained by
environment for entire network, branch and all other requirement fulfilled as per SOP.
Operations /297 PB Cash Disbursement & PB Cash Disbursement & To esnure proper standard PB Operational Manual 1) Examine from vouchers that proper stamping are
Payment Payment operating procedures to performed. 2) Check all transaction are authroized by PB
implement standardized Incharge from system. 3) In case of caounternotes
processes at Permanent Booths found, proper procedure follow regarding cash shortage.
regarding Cash Receiving and 4) Check CCTV camera to ensure that no unauthorized
Payment. person enter vault
Operations /300 Pakistan Post Office Pakistan Post Office To ensure effectiveness and Other Procedures Examine that documents filed are in place in steel
efficiency in SO PB almirah, mail sent log maintained, Also MFO registers
movement maintained and signed off by PPO TL/Hub
BM.
Operations /300 Pakistan Post Office Pakistan Post Office To ensure effectiveness and Other Procedures Examine that documents filed are in place in steel
efficiency in SO PB almirah, mail sent log maintained, Also MFO registers
BM.
Operations /301 Pakistan Post Office Pakistan Post Office Reconcilaition of balance and Bank reconciliations & Funds Reconcilaition of balance and timely settlement of
timely settlement of transasctions.
transasctions.
transasctions.
transasctions.
transasctions.
Operations /302 Pakistan Post Office Pakistan Post Office Agency charges properly Agency Charges of Pakistan Pos Review calculation of agency charges.
calculated, accured and paid
timely
timely
timely
timely
timely
Operations /303 Pakistan Post Office Pakistan Post Office Ensure disbursement made from Disbursement Of Loan Review the disbursement process at SO during field audit
PP SO after exercise due control
on disbursement
on disbursement
on disbursement
on disbursement
on disbursement
on disbursement
on disbursement
on disbursement
on disbursement
on disbursement
on disbursement
on disbursement
on disbursement
on disbursement
on disbursement
on disbursement
on disbursement
Operations /306 Service Quality Service Quality Service Quality Reports/ Meetings Service Quality
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Functional Area Sub Functional Area Process Sub Process Control Objective Test Of Control Control Checklist
St
Business/1 Promotion Promotion Bank product and services are Promotion Check by reviewing template/log maintained by MFO and Test-NewCase Unsettle
branch.
Business/1 Promotion Promotion Bank product and services are Promotion Check by reviewing template/log maintained by MFO and New cases - shafeeq Unsettle
branch.
Business/1 Promotion Promotion Bank product and services are Promotion Check by reviewing template/log maintained by MFO and New cases - Mazars Unsettle
branch.
branch.
branch.
Business/1 Promotion Promotion Bank product and services are Promotion Check by reviewing template/log maintained by MFO and Promotional targets assign to each LO by BM on basis of Unsettle
adequately promoted by the cross checked by Branch Manager. targets receied from HO.
branch.
Business/1 Promotion Promotion Bank product and services are Promotion Check by reviewing template/log maintained by MFO and MFO/RO visits/meeting to borrowers at their home or Unsettle
adequately promoted by the cross checked by Branch Manager. workplace and deliver proper dailogue for Consumer
branch. Protection and Financial Guidelines
Business/1 Promotion Promotion Bank product and services are Promotion Check by reviewing template/log maintained by MFO and Loan booked tagged in the system with the name/EMP# Unsettle
adequately promoted by the cross checked by Branch Manager. of MFO/RO, who has acquire the customer
branch.
Business/1 Promotion Promotion Bank product and services are Promotion Check by reviewing template/log maintained by MFO and Training/Guidelines on marketing of banks products Unsettle
adequately promoted by the cross checked by Branch Manager. imparted
branch.
Business/1 Promotion Promotion Bank product and services are Promotion Check by reviewing template/log maintained by MFO and General Obs Unsettle
branch.
Business/4 Credit Analysis Credit Analysis Loan is appraisal by LO as per Loan Appraisal by LO Loan appraisal conducted (Annexure 9.5.1) for all loans a) Desk review of loan proposal. Unsettle
to repay the loans;
Business/4 Credit Analysis Credit Analysis Loan is appraisal by LO as per Loan Appraisal by LO Loan appraisal conducted (Annexure 9.5.1) for all loans b) Physically verification of borrower is performed Unsettle
policy. in order to gauge the customer’s willingness and capacity evidenced by visit logs.
to repay the loans;
Business/4 Credit Analysis Credit Analysis Loan is appraisal by LO as per Loan Appraisal by LO Loan appraisal conducted (Annexure 9.5.1) for all loans c) Assessment and ability to repay through credit scoring Unsettle
policy. in order to gauge the customer’s willingness and capacity and cash flow analysis is assessed.
to repay the loans;
Business/4 Credit Analysis Credit Analysis Loan is appraisal by LO as per Loan Appraisal by LO Loan appraisal conducted (Annexure 9.5.1) for all loans d) Product specific guidelines for conducting appraisals Unsettle
policy. in order to gauge the customer’s willingness and capacity and dialogues with borrowers are followed.
to repay the loans;
Business/4 Credit Analysis Credit Analysis Loan is appraisal by LO as per Loan Appraisal by LO Loan appraisal conducted (Annexure 9.5.1) for all loans e) Customers agreement on availing loan facility is Unsettle
policy. in order to gauge the customer’s willingness and capacity obtained.
to repay the loans;
Business/5 Credit Analysis Credit Analysis Client identification is verified CNIC verification - Nadra Verysis 1) Examine LAF that copy of valid CNIC attached with Valid Computerized National Identity Card (CNIC) Unsettle
original seen stamp affixed by branch with LAF and in obtained
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Business/5 Credit Analysis Credit Analysis Client identification is verified CNIC verification - Nadra Verysis 1) Examine LAF that copy of valid CNIC attached with In case of expired CNIC, Nadra Token obtained by client Unsettle
Business/5 Credit Analysis Credit Analysis Client identification is verified CNIC verification - Nadra Verysis 1) Examine LAF that copy of valid CNIC attached with In case of dual nationality and having NICOP, indemnity Unsettle
original seen stamp affixed by branch with LAF and in submitted by client.
Business/5 Credit Analysis Credit Analysis Client identification is verified CNIC verification - Nadra Verysis 1) Examine LAF that copy of valid CNIC attached with CNIC of all first cycle clients verified from Nadra Verysis. Unsettle
Business/5 Credit Analysis Credit Analysis Client identification is verified CNIC verification - Nadra Verysis 1) Examine LAF that copy of valid CNIC attached with Branches where Bio-Matric NADRA verification has been Unsettle
original seen stamp affixed by branch with LAF and in made live, NADRA verification is conducted through
case of Nadra Token & NICOP, branch fulfilled manual NADRA Verisys. 1. Following guidelines are applicable
requirement and also check that account is not opened only in business units where bio-matric verification has
on expired CNIC/NICOP. been made live.2. In such business units NADRA-Verisys
Report not requested through NADRA verification
Officers.3. Bio-Matric Nadra verification conducted after
BCC but before loan disbursementand at the time of
account opening.4. In case bio-matric verification is not
succesful/rejected/suspecious, the loan case/application
also considered rejected / not approved;5. BBO/BOI has
to ensure that loan is not disbursed to such clients whose
bio-matric has been rejected though the BCC has
approved the case/application;
Business/5 Credit Analysis Credit Analysis Client identification is verified CNIC verification - Nadra Verysis 1) Examine LAF that copy of valid CNIC attached with Loan extended on expired or lost CNICs/NICOPs, If Unsettle
original seen stamp affixed by branch with LAF and in CNIC is expected to expire within 30 days from the
case of Nadra Token & NICOP, branch fulfilled manual expected date of disbursement, the borrower preferably
requirement and also check that account is not opened be advised to renew it at the earliest and the
on expired CNIC/NICOP. disbursement made on submission of receipt/token
issued by NADRA for renewal of CNIC.
Business/6 Credit Analysis Credit Analysis Client request for financing is Loan Application 1) Examine sample of LAF to ensure customer seeking a) Loan Application Form (LAF) submitted by client b) In Unsettle
adequately documented. financing facility from FMFB submitted an individual Loan case of group loan, Group Guarantee obtained along with
Application Form (LAF) and in case of group loan,, all loan application obtained.
Business/7 Credit Analysis Credit Analysis Clients loan history verified eCIB Report 1)Examine eCIB report obtained for ALL clients, from eCIB report obtained for ALL clients Unsettle
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Business/7 Credit Analysis Credit Analysis Clients loan history verified eCIB Report 1)Examine eCIB report obtained for ALL clients, from All loan applications verified for internal credit history any Unsettle
SBP’s CIB before processing of loans and parallel loans from any other unit from system generated
also check eCIB report from private sector taken for report “Customer Loan History Report - Annexure 9.4.3”.
Business/7 Credit Analysis Credit Analysis Clients loan history verified eCIB Report 1)Examine eCIB report obtained for ALL clients, from If applicant has taken loan from any other branch, then Unsettle
SBP’s CIB before processing of loans and further loan not be given to him/her till the full repayment
also check eCIB report from private sector taken for of the outstanding loan;
Business/7 Credit Analysis Credit Analysis Clients loan history verified eCIB Report 1)Examine eCIB report obtained for ALL clients, from If applicant has taken loan from the same branch, further Unsettle
SBP’s CIB before processing of loans and loan may be sanctioned to the extent of cushion
also check eCIB report from private sector taken for availableagainst total exposure limit and number of
clients where applicable AND Customer Loan History secured/unsecured loans in a single household as
Report - Annexure 9.4.3” attached with LAF. defined in 4.3
Business/7 Credit Analysis Credit Analysis Clients loan history verified eCIB Report 1)Examine eCIB report obtained for ALL clients, from Accounting for in cash-flows, if loan appearing in the Unsettle
SBP’s CIB before processing of loans and eCIB/Internal reports
Business/7 Credit Analysis Credit Analysis Clients loan history verified eCIB Report 1)Examine eCIB report obtained for ALL clients, from For borrower soliciting loan up to 12 monthsClient must Unsettle
SBP’s CIB before processing of loans and not be in 30DPD for more than twice and never in 60
also check eCIB report from private sector taken for DPDFor borrowers soliciting loan exceeding 12
clients where applicable AND Customer Loan History monthsClient must not be in 30DPD for more than 4
Report - Annexure 9.4.3” attached with LAF. times and never in 60 DPD
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Business/7 Credit Analysis Credit Analysis Clients loan history verified eCIB Report 1)Examine eCIB report obtained for ALL clients, from For Gold and CNC Clients Onlya) Loan processed in Unsettle
SBP’s CIB before processing of loans and case the eCIB report indicates cumulative outstanding
also check eCIB report from private sector taken for overdue/write-off up to PKR 10,000/- (Without NOC). If
clients where applicable AND Customer Loan History there is any overdue/write-off between PKR. 10,001 –
Report - Annexure 9.4.3” attached with LAF. 25,000, the credit facility to such clients processed after
2) Examine in case of any other loan appearing in the obtaining NOC. . If the write-off amount is above PKR
eCIB/Internal reports; the same incorporated in 25,000/- such clients entertained after taking NOC and
undertaking and declaration portion of the LAF and duly exceptional approval from competent authorities.b). Total
accounted for in cash-flows; loan exposure including FMFB loan (to be sanctioned)
not exceed the limit as defined in PR.c) For Over
Draft/Credit Cards/Running Finance termed/marked as “E
- Evergreen” in CIB Report, total limit considered as
exposure in LAF.d). For term loans (termed as “T” in CIB
report) Present balance considered as exposure.e) In
both cases “E” or “T”, if present balance exceeds the limit
amount due to mark-up, present balance considered as
exposure.f). However, in cash flow analysis, only due
amount to the extent of requested loan period along with
mark-up (as permarket rates) accounted for i.e.a)
Evergreen Loan: Minimum Amount Due (X Loan Tenor
months + Mark-up);b) EMI Term Loan: Minimum Amount
Due (X Loan Tenor months + Mark-up);c) Bullet Term
Loan: Present Balance + Mark-up (if already not included
in the present balance);g) The cash flows calculated for
the client, enable him/her to make repayments against all
financial obligations including FMFB loan on timely basis.
h) For overdue amount up to Rs. 500/- having age
greater than the allowed DPDs (i.e. 30+ or 60+DPDs),
BM authorized to approve the loan and mark
exceptionally approved on approval form. For overdue
amount exceeding PKR. 500/- and lesser than
PKR.1,000/- having age greater than the allowed DPDs
(i.e. 30+ or 60+DPDs), AM is authorized to approve the
loan will mark exceptionallyapproved on approval form or
approval email attached to credit case, For overdue
amount exceeding PKR, 1,000/- having age greater than
the allowed DPDs (i.e. 30+ or 60+DPDs), exceptional
Business/8 Credit Analysis Credit Analysis Loan is appraisal by LO as per Cash flow analysis / Credit a) Check Product specific cash flow assessment Product Specific Cash Flow assessment Unsettle
copy of cash flow
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Business/8 Credit Analysis Credit Analysis Loan is appraisal by LO as per Cash flow analysis / Credit a) Check Product specific cash flow assessment Credit Scoring Conducted, where applicable Unsettle
copy of cash flow
Business/8 Credit Analysis Credit Analysis Loan is appraisal by LO as per Cash flow analysis / Credit a) Check Product specific cash flow assessment Case forwarded to TL for review and field verifications Unsettle
copy of cash flow
Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before Annual Income Requirementa) Housing Loans: Unsettle
CNIC and NadraVerysis attached with LAF and in case of Maximum Loan size is up to Rs. 500,000/- to a single
dual nationality undertaking obtained from customer. c) borrower with annual income (net ofbusiness expenses)
also examine that resident requirement meet by client up to Rs. 600,000/-. However, at least 60% of housing
and proved attached with LAF d) Check age criteria meet loan portfolio of FMFB withinthe loan limit of Rs.
before disbursement to client loan. e) Examine that all 250,000/- or below.b) General Loans:
experience, ethnicity meet before loan disbursement. The
b) Age verified and calculated from the client’s CNIC. If maximum Loan size for general loans is up to Rs.
date of birth is not mentioned on CNIC, considered as 150,000/- to a poor person with annualincome (net of
“January 1st ” of the birth year mentioned in CNIC. business expenses) up to Rs. 500,000/-Loans to
Microenterprises: No income limit for such persons.
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Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before Nationalitya) Pakistani national and valid CNIC issued by Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing NADRA and verified through Verisys report.b) Loan to
requirements loan and general loan b) Check nationality of client from individuals having dual nationality and having
CNIC and NadraVerysis attached with LAF and in case of NICOP/overseas is permissible subject to provision of
dual nationality undertaking obtained from customer. c) undertaking by the customer for not leaving the country
also examine that resident requirement meet by client until loan is adjusted (Annexure 9.3.4)
Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before Residential Statusa) Customer residing or working in the Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing branch jurisdiction within the district or within 50KM
requirements loan and general loan b) Check nationality of client from radius.
Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before b) Residential status owned or rented for the at least 2 Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing years
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Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before c) Houses owned on goodwill/Pagri (transferred through Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing stamp/affidavit without Fard/registry) with or without
requirements loan and general loan b) Check nationality of client from payment considered as the permanent/owned residence.
CNIC and NadraVerysis attached with LAF and in case of The residential status of a person living with any other
dual nationality undertaking obtained from customer. c) relative (including brother, sister etc.) not considered to
also examine that resident requirement meet by client be owned.
Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before e) For rented & dual nationality/NICOP status only: Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing Standard period of residence in the same house,
requirements loan and general loan b) Check nationality of client from muhalla, colony or village for at least 2 years or as per
CNIC and NadraVerysis attached with LAF and in case of product requirement. However, 02 years residence period
dual nationality undertaking obtained from customer. c) requirement is not applicable in case of consecutive
also examine that resident requirement meet by client repeat loans where residence is shifted to other location
and proved attached with LAF d) Check age criteria meet during previous loan cycle. For owned residence or single
before disbursement to client loan. e) Examine that all nationality holder (No NICOP ID) there is no requirement
other requirement regarding economic activity, gender, of residence period.
Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before Agea) Minimum: 18 yearsb) Maximum: 64 years (No Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing credit facility extended to a client is outstanding beyond
requirements loan and general loan b) Check nationality of client from his/her 65th birthday). However, in case of pensioner
CNIC and NadraVerysis attached with LAF and in case of loan (product) age limit up-to 72 years considered and
dual nationality undertaking obtained from customer. c) ensured that loan is adjusted before his 73rd Birthday. No
also examine that resident requirement meet by client credit facility extended to a client aged 73 or above.
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Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before Gendera) Males and females both with bank-wide Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing desired ration of 70:30.b) Preference given to female
requirements loan and general loan b) Check nationality of client from clients, being the most vulnerable amongst the poor
CNIC and NadraVerysis attached with LAF and in case of segment.
Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before EthnicityCredit facilities provided to a person, irrespective Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing of his/her faith, origin, caste, race, sect, language etc.
Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before Special Persons and Physical Conditiona) Credit facilities Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing provided to a person having sound physical and mental
requirements loan and general loan b) Check nationality of client from health, and having the will to work or is working on an
CNIC and NadraVerysis attached with LAF and in case of economic activity.b) Credit facilities provided to a special
dual nationality undertaking obtained from customer. c) person having any disability, but having the capacity to
also examine that resident requirement meet by client undertake an economic activity determined through due
and proved attached with LAF d) Check age criteria meet diligence/verification by bank staff.
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Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before Character & Credit Historya) Applicant not convicted, Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing sentenced to prison or not involved in any illegal/immoral
requirements loan and general loan b) Check nationality of client from activities.b) Applicant not be a drug addict.c) Applicant
CNIC and NadraVerysis attached with LAF and in case of has demonstrated good credit standing on previous loans
dual nationality undertaking obtained from customer. c) and bears a trust-worthy and credit worthy character in
also examine that resident requirement meet by client his/her area.
Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before Experiencea) Customer must have at least 02 year Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing experience for undertaking any economic
requirements loan and general loan b) Check nationality of client from activity/business or as required inproduct manuals.
dual nationality undertaking obtained from customer. c) b)
also examine that resident requirement meet by client However, experience not required/requirement relaxed in
and proved attached with LAF d) Check age criteria meet case of general purpose consumption loans and other
before disbursement to client loan. e) Examine that all specific products, the same shall be covered in the
other requirement regarding economic activity, gender, relevant product program
Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before Micro Enterprise/Economic ActivityThe micro enterprise Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing not engaged in any activity which isa. Included in
requirements loan and general loan b) Check nationality of client from negative list maintained by the bank (Annexure 3.3.3);b.
CNIC and NadraVerysis attached with LAF and in case of Unlawful;c. Hazardous to environment;d. Involved in
dual nationality undertaking obtained from customer. c) harmful child labour;e. Directly or indirectly related to
also examine that resident requirement meet by client terrorism, money laundering as well as foreign exchange
and proved attached with LAF d) Check age criteria meet transactions f. For loans
before disbursement to client loan. e) Examine that all exceeding 150K; customers would also be required to
other requirement regarding economic activity, gender, provide undertaking (Annexure 3.3.5) stating that the
experience, ethnicity meet before loan disbursement. customer is not involved and will not utilized the loan in
b) Age verified and calculated from the client’s CNIC. If any activity as listed negative.
Business/10 Credit Analysis Credit Analysis Independent verification of loan a) Examine all loans independently verified by Credit Credit Officer ( Credit Department ) Verification of Loana) Unsettle
appraisal is conducted by the Credit Officer (Credit Department) as per defined criteria and Desk Review: 100% loans, regardless of loan size, cycle
credit officer (CO). Verification by Credit Officer physically verification performed by CO in mandatory and product;b) Physical verification: as per following
( CO) cases criteria:Loan Cycle Verification Frequency/Time1st
b) Check CO after completing independent verification Cycle / New Loans 100% physical verifications2nd and
marked “Physically or Telephonically Verified” and sign-off 3rd Cycle loans Telephonic verification only (Can visit
the part of the LAF-Policy Compliance Checklist and physically on discretion of CO)4th Cycle loans 100%
approval template (Annexure 9.8.1) dedicated for CO physical verifications5th and 6th Cycle Telephonic
verification only (Can visit physically on discretion of
CO)7th and above Physical verification and then after
every two cycles
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Business/10 Credit Analysis Credit Analysis Independent verification of loan a) Examine all loans independently verified by Credit Physical Verification mandatory by CO a) If customer fails Unsettle
appraisal is conducted by the Credit Officer (Credit Department) as per defined criteria and to demonstrate satisfactory credit historyb) If residence or
credit officer (CO). Verification by Credit Officer physically verification performed by CO in mandatory business place of the customer is changedc) If customer
( CO) cases intends to change the product or business activityd) If
b) Check CO after completing independent verification continuity of loan cycles is interruptedc) Check in case of
marked “Physically or Telephonically Verified” and sign-off rejection or reduction in proposed loan amount, CO put
the part of the LAF-Policy Compliance Checklist and his/her comments stating the reason of rejection and
approval template (Annexure 9.8.1) dedicated for CO reduction in loan amount;
Business/10 Credit Analysis Credit Analysis Independent verification of loan a) Examine all loans independently verified by Credit Physically or Telephonically Verified by CO & sign-off Unsettle
appraisal is conducted by the Credit Officer (Credit Department) as per defined criteria and LAF-Policy Compliance Checklist
( CO) cases
Business/10 Credit Analysis Credit Analysis Independent verification of loan a) Examine all loans independently verified by Credit Rejection or Deduction in proposed loan amount Unsettle
( CO) cases
Business/10 Credit Analysis Credit Analysis Independent verification of loan a) Examine all loans independently verified by Credit Record of log activities and record of standard template Unsettle
appraisal is conducted by the Credit Officer (Credit Department) as per defined criteria and (Annexure 9.7.7)
( CO) cases
Business/11 Credit Analysis Credit Analysis Loan is appraisal by LO as per Desk Review by LO a) Examine copy of CNIC and match with the original one CNIC match with original one and affixed original seen Unsettle
policy. and affix original seen stamp along with signatures; stamp
Business/11 Credit Analysis Credit Analysis Loan is appraisal by LO as per Desk Review by LO a) Examine copy of CNIC and match with the original one Analyse the eligibility of the customer and product Unsettle
policy. and affix original seen stamp along with signatures; parameters
Business/11 Credit Analysis Credit Analysis Loan is appraisal by LO as per Desk Review by LO a) Examine copy of CNIC and match with the original one Trigger verification of CNIC (through verysis) and credit Unsettle
policy. and affix original seen stamp along with signatures; worthiness inquire report fromeCIB/MF-CIB
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Business/12 Credit Analysis Credit Analysis Loan is appraisal by LO as per Field Verification by LO a) Examine field visit to customer’s residence and Field Visit to customers residence and workplace Unsettle
Business/12 Credit Analysis Credit Analysis Loan is appraisal by LO as per Field Verification by LO a) Examine field visit to customer’s residence and Sign off by the LO/RO and customer for entire activity Unsettle
policy. workplace made by LO conducted and captured
Business/13 Credit Analysis Credit Analysis Loan is appraisal by TL as per Team Leader Verification of Loan a) Examine TL conducted desk review of all loan Team Leader (TL ) verification of loana) Group Loans: Unsettle
policy. applications and physical verifications of new loans as 25%b) Individual Loans: 100%
verification;
Business/13 Credit Analysis Credit Analysis Loan is appraisal by TL as per Team Leader Verification of Loan a) Examine TL conducted desk review of all loan Physical Verification by Team Leader (TL) and log Unsettle
policy. applications and physical verifications of new loans as maintained for all visited conducted
verification;
Business/14 Credit Analysis Credit Analysis Maximum loan size does not Credit Amount & Total Exposure Examine that At the time of processing application, a Maximum Loan Sizea) Housing Loans: Maximum Loan Unsettle
exceed regulatory threshholds & of a Borrower written declaration and undertaking, as per the size is up to PKR 500,000/- to a single borrower with
internal requirements prescribed format (part of Loan Application Form), annual income (netof business expenses) up to Rs.
obtained from the borrower providing details of various 600,000/-;b) General Loans (other than housing loans):
outstanding facilities already obtained from other MFBs / The maximum Loan size for general loans is up to
MFIs / Banks / other Financial Institutions and report of Rs.150,000/- to a poor person with annual income (net of
eCIB attached for verification of loan facility availed by business expenses) up to Rs. 500,000/-;c)
client from other institutions. Microenterprise Loans: Loans to Microenterprises is up to
PKR. 500,000/- (No annual income limit);
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Business/14 Credit Analysis Credit Analysis Maximum loan size does not Credit Amount & Total Exposure Examine that At the time of processing application, a Maximum Exposure of a Borrower from all Unsettle
exceed regulatory threshholds & of a Borrower written declaration and undertaking, as per the MFBs/MFIs/Other FIsa) Aggregate exposure for a single
internal requirements prescribed format (part of Loan Application Form), borrower either from FMFB (to be sanctioned) or other
obtained from the borrower providing details of various banks not exceed thefollowing:a) Housing Loans: up to
outstanding facilities already obtained from other MFBs / PKR 500,000/-;b) General Loans: up to PKR.
MFIs / Banks / other Financial Institutions and report of 150,000/- ;c) Microenterprise loans: up to Rs.500,000/-
eCIB attached for verification of loan facility availed by ;d) All loans i.e. General Purpose & Micro-enterprise
client from other institutions. loans: up to Rs. 500,000/-
e) It ensured that total
outstanding exposure including the Bank’s loan of the
borrower does not exceed his/her total repayment
capacity as determined through the cash flow analysis.f).
More than one loan is allowed to single borrower in
different products subject to total exposure not exceed
the limit i.e. PKR 150,000/- for general loans and or PKR
500,000/- for enterprise loan. However 01 loan issued on
EMI/EQI repayment mode.
Business/14 Credit Analysis Credit Analysis Maximum loan size does not Credit Amount & Total Exposure Examine that At the time of processing application, a Maximum Exposure of a Household & Boundary walla) Unsettle
exceed regulatory threshholds & of a Borrower written declaration and undertaking, as per the Maximum two general loans each of maximum up to PKR
internal requirements prescribed format (part of Loan Application Form), 150,000/- extended to one household only incase, where,
obtained from the borrower providing details of various one loan is secured by liquid collateral i.e. CnC and Gold,
outstanding facilities already obtained from other MFBs / subject to support by cash flow analysis.b) Two additional
MFIs / Banks / other Financial Institutions and report of loans to another household in the same boundary
eCIB attached for verification of loan facility availed by wall/address are also permissible including underco-
client from other institutions. borrowing arrangement. In this way maximum number of
loans within the single boundary wall/address not exceed
four (04) loans to 02 separate households. Thus
maximum exposure of a single household PKR
600,000/-c) Separate business/economic activity/cash-
flow is mandatory for each and every loan to ensure
repayment.d) In case of default of a single loan/borrower,
no further loans extended in the relevant household or
boundary wall.
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Business/15 Credit Analysis Credit Analysis Administrative framework is set Credit Authority & Approval Examine that loan is approved properly from Credit Branch Credit Committee (BCC)a) The BCC comprises of Unsettle
up as per policy for collective Matrix Committee (CC) before disbursement to clients. the Branch Manager, Team Leader/Senior MFO and
decision making to minimize. Credit Officer.b) In case any member is on leave,
credit risk. following matrix be effective automatically.
Actual BCC Member Officiating BCC
Member BM
BM In- charge TL/SMFO
TL In charge CO
CO of nearby branch deputed by
ACMc) ONLY ONE officiating member from business i.e.
either the Branch Manager or the Team Leader. Business
ensure that BM and TL not avail leaves simultaneously,
however, in such situations BM from adjacent branch the
member of BCC on approval from AM.d) In case of
branches where BCC not formed due to shortage of staff
and absence of actual BCC members, another staff
(including BOM) from the same or nearby branch
deputed by Head Distribution to complete the BCC. If
required, BCC cconducted on scanned copies through
emails, This instruction is valid ONLY for situation when
one member is on leave; it not be applicable if
themember is in field or unavailable due to any other
reason. In such cases BCC shall be deferred /pended.e)
All members have to approve the loan. In case of
dispute, the case referred to the ACM for further review
and recommendations to BCC for approval/rejections.
ACMs decision be the final.b) Central Credit Committee
may authorize BOM or any other staff of the branch to be
the member of BCC for certain type of products or in any
special circumstances.
Business/15 Credit Analysis Credit Analysis Administrative framework is set Credit Authority & Approval Examine that loan is approved properly from Credit Area Credit Committeea) The ACC comprises the BCC Unsettle
up as per policy for collective Matrix Committee (CC) before disbursement to clients. and Area Manager (AM).b) In case AM is on leave, acting
decision making to minimize. AM or any other AM from nearby area deputed by Head
credit risk. Distributionto conduct ACC. c) On recommendation of
BCC, AM will approve or reject the loan request
b) In
case AM is on leave, acting AM or any other AM from
nearby area deputed by Head Distribution to conduct
ACC. This instruction is valid ONLY for situation when AM
is on leave; it shall not be applicable if AM is in field. In
such cases, ACC apended.e) If officiating ACC member
is BM, who is also part of BCC of his/her branch as well,
the case forwarded to ACM for ACC approval. In case
ACM is also on leave, the case may be referred to AM or
ACM of another adjacent area with approval of
Distribution Head for AM / Manager Credit for ACM.f) On
recommendation of BCC, AM approve or reject the loan
request which is final.
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Business/15 Credit Analysis Credit Analysis Administrative framework is set Credit Authority & Approval Examine that loan is approved properly from Credit Head Office Credit Committeea) HO-CC comprises of the Unsettle
up as per policy for collective Matrix Committee (CC) before disbursement to clients. Manager Credit Analytics & Manager Credit (of Credit
decision making to minimize. department);b) In case any member is on leave, any
credit risk. other staff of cadre AVP and above, designated by COO
to conduct the HO-CC.
c) On recommendation of ACC, HO-CC

shall approve or reject the loan request
Business/15 Credit Analysis Credit Analysis Administrative framework is set Credit Authority & Approval Examine that loan is approved properly from Credit Unified Cash Flow: Review for appropriateness of Unsettle
up as per policy for collective Matrix Committee (CC) before disbursement to clients. information contained, and cross verify some info through
decision making to minimize. field visit to clients.Re-perform cash flow of some clients
credit risk. to check accuracy.Check whether loan repayment is
correctly refectled; if not, then re-perform cash flow to see
repayment capacity.
Business/18 Disbursement Disbursement Loan disbursements are Loan Disbursement a) Check disbursement processed after approval of the Approval of the BCC/ACC/HO-CC/CAD before Unsettle
approved by the assigned level BCC/ACC/HO-CC/CAD disbursement
visits.
disbursement.
specified)
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Business/18 Disbursement Disbursement Loan disbursements are Loan Disbursement a) Check disbursement processed after approval of the Terms & conditions explained to clients before Unsettle
visits.
disbursement.
specified)
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Business/18 Disbursement Disbursement Loan disbursements are Loan Disbursement a) Check disbursement processed after approval of the Inform to client about approval loan amount, LPF Unsettle
approved by the assigned level BCC/ACC/HO-CC/CAD deducted, net disbursement amount, monthly instalment
of the credit committee after all b) Check a meeting organized wherein the terms and amount, date & procedure of recovery
visits.
disbursement.
specified)
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Business/18 Disbursement Disbursement Loan disbursements are Loan Disbursement a) Check disbursement processed after approval of the Acknowledgment KFS hand over to client Unsettle
visits.
disbursement.
specified)
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Business/18 Disbursement Disbursement Loan disbursements are Loan Disbursement a) Check disbursement processed after approval of the Legal Documents have been obtained, filled and Unsettle
approved by the assigned level BCC/ACC/HO-CC/CAD signed/approved.
visits.
disbursement.
specified)
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Business/18 Disbursement Disbursement Loan disbursements are Loan Disbursement a) Check disbursement processed after approval of the Loan Processing Fee has been collected Unsettle
visits.
disbursement.
specified)
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Business/18 Disbursement Disbursement Loan disbursements are Loan Disbursement a) Check disbursement processed after approval of the Liability Account preferably CASA or REPA A/c has been Unsettle
approved by the assigned level BCC/ACC/HO-CC/CAD opened and The liability A/c not be a joint or corporate
of the credit committee after all b) Check a meeting organized wherein the terms and A/c, it titled with name of borrower and operated singly
legal and internal requirements conditions of loans explained to borrowers and informed only by the borrower;
visits.
disbursement.
specified)
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Business/18 Disbursement Disbursement Loan disbursements are Loan Disbursement a) Check disbursement processed after approval of the In case of PB/PP-Sos, liability account Unsettle
approved by the assigned level BCC/ACC/HO-CC/CAD opened/maintained at the parent branch
visits.
disbursement.
specified)
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Business/18 Disbursement Disbursement Loan disbursements are Loan Disbursement a) Check disbursement processed after approval of the Disbursement made to third party through banker cheque Unsettle
visits.
disbursement.
specified)
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Business/18 Disbursement Disbursement Loan disbursements are Loan Disbursement a) Check disbursement processed after approval of the Loan Disbursement through cash i. After creation of loan Unsettle
approved by the assigned level BCC/ACC/HO-CC/CAD in the system, LO forwarded the case to BOM;ii. BM
of the credit committee after all b) Check a meeting organized wherein the terms and authorized the loan disbursement and advise BOM to run
legal and internal requirements conditions of loans explained to borrowers and informed the disbursement transactioniii. Thereafter the teller
have been fulfilled. about all details of loan amount, charges etc. by field called on customer by name, checked original CNIC,
visits. match the picture, hand over the cash and get
c) Check copy of the terms and conditions or Key Facts acknowledgment.
disbursement.
specified)
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Business/18 Disbursement Disbursement Loan disbursements are Loan Disbursement a) Check disbursement processed after approval of the Disbursement to the borrower in one lump sum Unsettle
visits.
disbursement.
specified)
Business/19 Disbursement Disbursement Repeat borrowers are disbursed Disbursement to Repeat a) Check loan disbursed to repeat borrowers according to Repeat borrowers are those who have availed one or Unsettle
after clearing all previous Borrowers define in manual more loans from the Bank either in consecutive
obligations (including obligation b) Check repeat disbursement for bullet loans done after preceding years or with gaps in any year in the past,
towards group) and and 3 days from the date of full recovery of previous loan. No under any product, and in any branch;
based loans;
have
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Business/19 Disbursement Disbursement Repeat borrowers are disbursed Disbursement to Repeat a) Check loan disbursed to repeat borrowers according to Repeat disbursement for bullet loans - after observance Unsettle
after clearing all previous Borrowers define in manual of dry period and previous loan clearance Repeat
obligations (including obligation b) Check repeat disbursement for bullet loans done after disbursement for bullet loans be done after 3 days from
towards group) and and 3 days from the date of full recovery of previous loan. No the date of full recovery of previous loan. No dry period
observance of dry period. dry period required for repeat disbursement in instalment required for repeat disbursement in instalment based
based loans; loans.
have
Business/19 Disbursement Disbursement Repeat borrowers are disbursed Disbursement to Repeat a) Check loan disbursed to repeat borrowers according to Repeat disbursement in case of group loans after Unsettle
after clearing all previous Borrowers define in manual clearance of all dues of all members Group Loan History
obligations (including obligation b) Check repeat disbursement for bullet loans done after Report generated to review the outstanding loans of all
towards group) and and 3 days from the date of full recovery of previous loan. No members in the group have been satisfactorily closed
observance of dry period. dry period required for repeat disbursement in instalment (Annexure 9.11.5) However, if a loan being re-paid before
based loans; harvesting of the crop for which loan was granted, the dry
c) Examine in case of group loans, disbursement only be period 7 days. AM & ARM together decide the harvesting
effected after all members have repaid the loan in full; period considering their demographic conditions.
have
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Business/19 Disbursement Disbursement Repeat borrowers are disbursed Disbursement to Repeat a) Check loan disbursed to repeat borrowers according to Group loan history report review Unsettle
based loans;
have
Business/19 Disbursement Disbursement Repeat borrowers are disbursed Disbursement to Repeat a) Check loan disbursed to repeat borrowers according to Default Outstanding Group - the members whose dues Unsettle
after clearing all previous Borrowers define in manual are clear can obtain individual loans
based loans;
have
Business/20 Disbursement Disbursement Client assets and the loan is Insurance Check credit linked life insurance and all other mandatory Credit-linked life Insurance obtained from client Unsettle
insurance cover.
Business/20 Disbursement Disbursement Client assets and the loan is Insurance Check credit linked life insurance and all other mandatory Insurance for business assets e.g. asset insurance, Unsettle
protected with adequate requirement regarding fulfilled before disbursement livestock/cattle insurance, crop insurance, vehicle
insurance cover. insurance,banc assurance etc.
Business/20 Disbursement Disbursement Client assets and the loan is Insurance Check credit linked life insurance and all other mandatory Terms & Conditions of the insurance communicated to Unsettle
protected with adequate requirement regarding fulfilled before disbursement clients properly.
insurance cover.
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Business/21 Disbursement Disbursement Existence and genuineness of General Requirements w.r.t Examine during field visit that all documentation Loan is disbursed to original client (as per loan Unsettle
borrower Lendng formalities were fulfilled. documents) and the borrower actually exists which is
Carry out field visit to clients is to verify the folowing that verified by LO, RM & CO during appraisal process
outstanding
of client.
product.
amount
Business/22 Disbursement Disbursement Mandatory basic financial Customer Protection and Examine during field visit that all required documents Key Facts Statement Disclosurea) KFS to be disclosed to Unsettle
awareness is delivered. Financial Literacy Guidelines hand over to clients and asked from loanee about borrower pre-disbursement of loan and before signing of
Product term and conditions question financing agreement and handed over a copy while
acknowledgement copy to be retained with the branch in
loan file.
Business/22 Disbursement Disbursement Mandatory basic financial Customer Protection and Examine during field visit that all required documents Standard Product Dialoguesa) Standard Product Unsettle
awareness is delivered. Financial Literacy Guidelines hand over to clients and asked from loanee about Dialogues verbally communicated to clients over the
Product term and conditions question course of the credit process.
Business/22 Disbursement Disbursement Mandatory basic financial Customer Protection and Examine during field visit that all required documents Disclosure of Terms and Conditions of the Loana) KFS / Unsettle
awareness is delivered. Financial Literacy Guidelines hand over to clients and asked from loanee about Broachers handed over to borrower to take them to home
Product term and conditions question for their records and future reference.Signing of Terms
and Conditionsa) Whether borrower understand, agree
and sign-off the terms and conditions before loan
disbursement.b) Borrower provide two men or one man
and two female witnesses to sign-off the terms and
conditionsagreement.
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Business/23 Disbursement Disbursement Loans subject to reversals or Rectification / Reversal of Examine in case of reversal of loan amount, proper Rectification / Reversal of DisbursementFollowing matrix Unsettle
rectifications are authorized by Disbursement approval obtained and documented of rectifications / reversals;Authorized Rectifications /
authorities defined in the policy. Reversal Approving Authority (VIA EMAIL)
Rights to rectify/reverse the loan1.Reversal of loan
DH Branch
after authorization from IT helpdesk2. Loan Amount
DH
Branch after authorization from IT helpdesk3. Loan
Tenor(Before due date of DH
CPU
1st instalment – otherwise loan would be

reversed)4. Repayment Structure (Before
DH CPU
due date of 1st

instalment –
otherwise loan would be reversed)5. Other

borrower related information DH
Branch after authorization from IT helpdesk6.
Collateral Type
DH Branch after authorization from IT
helpdesk7. Other collateral related information
DH Branch after authorization from
Business/24 Disbursement Disbursement Loans are processed in a timely Credit Turn-around-Time Examine loan disbursement to clients according to TAT defined in Credit Manual for loan disbursement are Unsettle
manner as defined under TAT standard turn-around-time as per annexed (Annexure followed.
policy. 9.12.2)
Business/25 Disbursement Disbursement Loan is utilized by client and for General Requirements w.r.t Examine during field visit that all documentation Credit Appraisal cycle and post disbursement visits Unsettle
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Business/26 Disbursement Disbursement Loan disbursed to client directly General Requirements w.r.t "Examine during field visit that all documentation Disbursement through acount or cheque to the client. Unsettle

outstanding
of client.

product.
amount
Business/29 Monitoring Monitoring Loan utilization and client Credit Monitoring (Post Check log of visits that signature of AM available for Review of log of visits by AM (ACM/ARM/AM) Unsettle
Business/30 Monitoring Monitoring Loan utilization and client Credit Monitoring (Post Check log of visits to confirm that post disbursement: Post disbursement: loans monitored on regular basis. Unsettle
Business/31 Monitoring Monitoring Loan utilization and client Credit Monitoring (Post Examine log of visits to confirm that 5% of disbusred BM selected clients from all products and all MFOs; Unsettle
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Business/31 Monitoring Monitoring Loan utilization and client Credit Monitoring (Post Examine log of visits to confirm that 5% of disbusred Log for visits maintained by branch and kept in separate Unsettle
behaviour is periodically Disbursement) Clients post disbursement visit made by BM & also file
Business/32 Monitoring Monitoring Loan utilization and client Credit Monitoring (Post Examine log of visits to confirm that 5% of outstanding Post Disbursement loan monitored by BM (Frequency) Unsettle
Business/33 Monitoring Monitoring Loan utilization and client Credit Monitoring (Post Examine log of visits to ensure 100% of his/her clients First Meeting & subsequently meeting by LO.First Unsettle
behaviour is periodically Disbursement) meeting conducted by MFO. meeting : Within 30 days of the
monitored through post disbursementSecond meeting : Subsequently on
disbursement credit monitoring quarterly basis
Business/36 Repayment Repayment Repayments from pensioner Payment Recovery from 1) Check account opened and disbursement of Opening of salary account and disbursement of salary Unsettle
clients are collected and Salary/Pension Account salary/pension payments directly into the account. into the account.
timely manner.
Business/36 Repayment Repayment Repayments from pensioner Payment Recovery from 1) Check account opened and disbursement of Undertaking for not changing his pension account. Unsettle
timely manner.
Business/36 Repayment Repayment Repayments from pensioner Payment Recovery from 1) Check account opened and disbursement of Customer submits a Debit Authority (Annexure 17.4.5) Unsettle
timely manner.
Business/36 Repayment Repayment Repayments from pensioner Payment Recovery from 1) Check account opened and disbursement of Follow up by institution and borrower in case of delays in Unsettle
clients are collected and Salary/Pension Account salary/pension payments directly into the account. payment
timely manner.
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Business/37 Repayment Repayment Loan repayment frequency and Repayment in Tranche/Short 1) Check for regular loans, repayment in tranches/short Repayment in tranche/short payments not acceptable. Unsettle
Business/38 Repayment Repayment Overdue loans repayments Field Collection Receipts - FCR 1) Check for the cash collections in the field by FCR used Cash collection in the field is made by FCRs Unsettle
the FCR by BM.
booklet.
and the client;
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Business/38 Repayment Repayment Overdue loans repayments Field Collection Receipts - FCR 1) Check for the cash collections in the field by FCR used FCRs are under dual control and safe guarded in Unsettle
collected in the field are timely by LOs. vault/strong room
the FCR by BM.
booklet.
and the client;
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Business/38 Repayment Repayment Overdue loans repayments Field Collection Receipts - FCR 1) Check for the cash collections in the field by FCR used Maintenance of stock register of the FCRs (Annexure Unsettle
collected in the field are timely by LOs. 22.6.5) responsibility of the BOM
the FCR by BM.
booklet.
and the client;
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Business/38 Repayment Repayment Overdue loans repayments Field Collection Receipts - FCR 1) Check for the cash collections in the field by FCR used One FCR book issue & used by same LO Unsettle
the FCR by BM.
booklet.
and the client;
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Business/38 Repayment Repayment Overdue loans repayments Field Collection Receipts - FCR 1) Check for the cash collections in the field by FCR used Maintenance of daily inward/outward register of the FCR Unsettle
collected in the field are timely by LOs. by BM.
the FCR by BM.
booklet.
and the client;
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Business/38 Repayment Repayment Overdue loans repayments Field Collection Receipts - FCR 1) Check for the cash collections in the field by FCR used Issue of FCR copy to customer, teller & FCR booklet Unsettle
the FCR by BM.
booklet.
and the client;
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Business/38 Repayment Repayment Overdue loans repayments Field Collection Receipts - FCR 1) Check for the cash collections in the field by FCR used Full details fill of FCR & signed by LO and the client Unsettle
the FCR by BM.
booklet.
and the client;
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Business/38 Repayment Repayment Overdue loans repayments Field Collection Receipts - FCR 1) Check for the cash collections in the field by FCR used Excessive cutting/overwriting on FCR must be Unsettle
collected in the field are timely by LOs. authenticated
the FCR by BM.
booklet.
and the client;
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Business/38 Repayment Repayment Overdue loans repayments Field Collection Receipts - FCR 1) Check for the cash collections in the field by FCR used Cash collected against FCR deposited in the branch on Unsettle
collected in the field are timely by LOs. same day. In case of late arrivals, MFO inform to
deposited at the branch and 2) Check FCRs are under dual custody of the BM and branch/BM to arrange late sittings so that cash
properly accounted for. BOM and safe-guarded in vault/strong room and safeguarded in vault. If MFO not deposited cash in the
maintenance of stock register of the FCRs. branch maximum on the next working day, it
2) Check One FCR book issued & used by same LO consideredmisappropriation.
the FCR by BM.
booklet.
and the client;
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Business/38 Repayment Repayment Overdue loans repayments Field Collection Receipts - FCR 1) Check for the cash collections in the field by FCR used Cash collection limit in the field for a single LO in a single Unsettle
collected in the field are timely by LOs. trancheAdvance/Normal Recovery PKR 50,000/-
deposited at the branch and 2) Check FCRs are under dual custody of the BM and Delinquent recovery PKR 100,000/
the FCR by BM.
booklet.
and the client;
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Business/38 Repayment Repayment Overdue loans repayments Field Collection Receipts - FCR 1) Check for the cash collections in the field by FCR used AMs /ARMs/IAD monitor the recoveries and related Unsettle
collected in the field are timely by LOs. controls in field during visits.
the FCR by BM.
booklet.
and the client;
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the FCR by BM.
booklet.
and the client;
Business/39 Repayment Repayment Loan repayment frequency and Repayment Structure 1) Check loan repayment frequency from LAF. Repayment Frequency is correctly defined a) Equal Unsettle
early & late payment protocols 2) Check system generated loan repayment schedules monthly, quarterly, semi-annual instalments; b) Bullet
are followed as per approved provided to all borrowers individually; instalment;
requirements.
Business/39 Repayment Repayment Loan repayment frequency and Repayment Structure 1) Check loan repayment frequency from LAF. System Generated Loan Repayment Schedules Unsettle
requirements.
Business/39 Repayment Repayment Loan repayment frequency and Repayment Structure 1) Check loan repayment frequency from LAF. First of all recovery of Bank Charges & Accrued Marked- Unsettle
early & late payment protocols 2) Check system generated loan repayment schedules up from receipt of recovery.
requirements.
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Business/40 Repayment Repayment Repayments from pensioner Payment Recovery in Cash for 1) Check the LO issued original Pension Books as per Designated Staff to accompany the client for Pension Unsettle
clients are collected and Pension Loans: the procedure and accompany the group of Collection from the PPD & collection back of Pension
deposited at the branch and pensioners/pensioner to the Pension Paying Department Book.
timely manner. back
the pension books.
(cash) as
Business/40 Repayment Repayment Repayments from pensioner Payment Recovery in Cash for 1) Check the LO issued original Pension Books as per Repayment Collection from Pensioner a) In case of a Unsettle
clients are collected and Pension Loans: the procedure and accompany the group of branch/PB through FCR or client come back branch for
deposited at the branch and pensioners/pensioner to the Pension Paying Department loan instalment payment. b) In case of PB/PPO-SO,
properly accounted for. Pension (PPD) along with the pension books for presenting the client come back branch for loan instalment payment
timely manner. back
the pension books.
(cash) as
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Business/40 Repayment Repayment Repayments from pensioner Payment Recovery in Cash for 1) Check the LO issued original Pension Books as per Client making Collection of Pension at the PPD Unsettle
clients are collected and Pension Loans: the procedure and accompany the group of himself/herself
timely manner. back
the pension books.
(cash) as
Business/41 Repayment Repayment Loan Tenors are linked to the Loan Tenors a) Check Loan tenors linked to the purpose of the loan, Loan Tenors are correctly defineda) Short Term Loans: Unsettle
specified purpose of the loan. and be specified Up to 01 Year;b) Medium Term Loans: Above 01 Year to 5
b) Check purpose of loan captured in the system against Years;c) Long Term Loans: Above 05 Years to 15 Years
each loan as per the regulatory requirements. (Generally for housing loan)
Business/42 Repayment Repayment Loan repayment frequency and Late payments Check additional charges recovered in case of late Late Payment (bullet/EMI/EQI) Unsettle
are followed as per approved a. Grace period of 04 days is
policy and product specification permissible for EMI/EQI loans for late payment charges,
requirements. however on delay in paymentsbeyond 4th DPD, late
payment charges applicable from the 1st day of late
payment.b. Late payment charges other than above
(additional mark-up) applicable as per SOC updated from
time to time. a) Additional Service Charges recovered.
Business/43 Repayment Repayment Loan repayment frequency and Instalment Due Date & Number Check Due date in all Instalment loans (monthly / Due date of all instalments. 10th of every month Unsettle
requirements.
Business/44 Repayment Repayment Loan repayment frequency and Early payments Check early payments allowed only after full and final Early Repaymenta) Borrower is making full and final Unsettle
early & late payment protocols settlement of all dues. repayment. b) No mark-up for unexpired period collected.
are followed as per approved c) The early payment charges and minimum tenor
policy and product specification allowed for early payments
requirements.
Business/45 Repayment Repayment Proper due diligence perform in Loan Enhancement – Terms and Check that all other conditions meet before loan Other Conditionsa) Loan enhancement subject to cash Unsettle
case of loan enhancement to Conditions enhancement to clients. flow.b) APR as per the current financial scheme for the
clients Product;c) Full Processing Fee applicable as per existing
product scheme.
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Business/46 Repayment Repayment Proper due diligence perform in Loan top-ups – Terms and Check that all other conditions meet before loan top ups Other Conditionsa) Top-up shall equal to repaid / Unsettle
case of top up loan to clients Conditions to clients. recovered principal amount.b) Instalment same as the
principal / original loan.c) Tenor extended for the same
period as the principal / original loan, e.g. if the principal
loan is of 12 months after the Top-up the tenor extended
for another 12 months;d) APR as per the current financial
scheme for the Product;e) Full Processing Fee applicable
as per existing product scheme.
Business/47 Repayment Repayment Recoveries are not General Requirements w.r.t During field visit, inquire from client about: Recoveries received by FMFB are are posted in corret Unsettle
misappropriated Repayments - repayment schedule loan account
Business/47 Repayment Repayment Recoveries are not General Requirements w.r.t During field visit, inquire from client about: Customer to be provided receipt and FCR in case of field Unsettle
misappropriated Repayments - repayment schedule recoverry
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 1. In case a loan could not be recovered on or before Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of 150th day of the due date, branch shall initiate due
and all other avenues of Gold is done as per SOP. diligence process and complete it by 179 DPD. Due
effecting recovery been diligence is a process whereby all loans moving in
exhausted. doubtful category (crossing 150DPD) shall be required to
undergo a detailed fact finding exercise by the branch;
documenting reasons of default, willingness and chances
of recovery from the client and expected period of
recovery if there any chance of recovery; 23.3.2.
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 2. Each MFO shall complete basic information duly Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of verified from field in an excel based file (Annexure
and all other avenues of Gold is done as per SOP. 23.3.2) for all the NPLs (=>150DPD) belongs to him/her
effecting recovery been stating the customer’s identification information, reasons
exhausted. of default, recovery expectations along with the PTP
date/period;
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 3. Customer given written reminder (Annexure 23.2.3.) on Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of 15th DPD admonishing that if loan not paidbefore or on
and all other avenues of Gold is done as per SOP. 29DPD, default status reported to eCIB.
exhausted.
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 4. In case loan not adjusted, MFO/TL/BM continue to Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of follow-up the borrowers in person as per frequency as
and all other avenues of Gold is done as per SOP. mentioned in clause 23 along with maintenance of logs
effecting recovery been however notices served effective from 90DPD as
exhausted. mentioned below;
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 5. In case the loan instalment is not repaid within 90 days Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of of due date, customer given 1st notice (Annexure 23.2.5)
and all other avenues of Gold is done as per SOP. to adjust the liabilities within 15 days.
exhausted.
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 6. If borrower does not respond to the first notice, BM Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of serve second notice (Annexure 23.2.5 again) within 15
and all other avenues of Gold is done as per SOP. days after due date of the first notice (i.e. 105DPD)
effecting recovery been informing the borrower that the gold ornament/collateral
exhausted. auctioned and outstanding loan adjusted.
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Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 7. If the loan is not settled by the 120 DPD, Final/Third Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of Notice (Annexure 23.2.7) sent to the client with Public
and all other avenues of Gold is done as per SOP. Auction Notice (Annexure 26.3.5) mentioning the date of
effecting recovery been auction to the borrower through registered courier at least
exhausted. 10 days (inclusive of courier shipment time) before the
auction. In addition, a telephone/mobile phone call made
to the client communicating date and place of auction
date and the auction made
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 8. The date of liquidation once fixed by the branch Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of communicated to AM and ARM. The AM/ARM need to be
and all other avenues of Gold is done as per SOP. present at the branch premises to oversee the liquidation.
exhausted.
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of Auction of GoldAuction is performed as per following Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of criteria:a) The loan is overdue by 120 DPD;b) The client
and all other avenues of Gold is done as per SOP. has requested for liquidation of his/her collateral for
effecting recovery been settlement of outstanding dues;c) Death of client - the
exhausted. insurance claim is not valid and has been declined;
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 3. In case of gold value up to PKR. 100,000/- gold Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of auctioned before the all three jewellers on panel of the
and all other avenues of Gold is done as per SOP. branch.
exhausted.
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 4. In case of gold value exceeding PKR. 100,000/- gold Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of auctioned by HO through public announcement in at least
and all other avenues of Gold is done as per SOP. two local newspapers.
exhausted.
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 5. For this purpose branch seek approval from Head Risk Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of or COO on (Annexure 26.4.5). On agreement Head
and all other avenues of Gold is done as per SOP. Risk/COO advise Head Communications for public
effecting recovery been announcement mentioning the date and venue of the
exhausted. auction.
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 6. At the time of liquidation, collateral released from the Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of Gold Safe Box as per procedure.
exhausted.
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 7. Since the client may or may not be present, in lieu of Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of the client, the Register of Securities- Gold Collateral
and all other avenues of Gold is done as per SOP. signed off by the BM with the word “LIQUIDATION”. If the
effecting recovery been client is present, he/she sign on the register with the BM.
exhausted.
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 8. Gold bag/pouch unsealed before the jewellers. Each Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of jeweller provided chance to determine the prevailing
and all other avenues of Gold is done as per SOP. market value of the gold and quote the price based on
effecting recovery been their valuation.
exhausted.
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Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 9. If the client is not present in the branch, total collateral Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of liquidated. If the client is present in the branch, his/her
and all other avenues of Gold is done as per SOP. choice obtained for liquidation of the Gold ornaments,
effecting recovery been provided the value of the Gold is much higher than the
exhausted. default amount and the Gold ornaments comprises
multiple pieces.
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 10. Best bidder amongst the jewellers asked to buy the Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of gold and remit the funds to the Bank on spot or on the
and all other avenues of Gold is done as per SOP. SAME DAY for settlement of loan account;
exhausted.
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 11. The proceeds of the liquidated collateral used to Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of adjust outstanding liability. First, outstanding
and all other avenues of Gold is done as per SOP. othercharges (if any) and then service charges collected.
effecting recovery been Thereafter, the balance amount used to adjust
exhausted. outstanding loan principal;
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 12. If the proceeds of liquidated collateral are greater Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of than the liability, residual amount credited to the account
and all other avenues of Gold is done as per SOP. of the owner of the collateral (borrower). If the client does
effecting recovery been not have an account with the Bank, a crossed
exhausted. cheque/Pay order of the value of the residual amount of
the collateral prepared in the name of the client and
handed over to the client or sent through registered mail
(Annexure 25.3.6) to his/her mailing address.
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 13. In case, the amount is less than the liability (due to Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of drop in the price of Gold), for settlement of the remaining
and all other avenues of Gold is done as per SOP. liability, borrower pursued. An intimation of settlement of
effecting recovery been dues through collateral liquidation Annexure must be
exhausted. dispatched to the borrower on the same day when
liquidation is realized, if the borrower is not present at the
time of liquidation. 14. The ARM prepare a separate
report (annexure 26.4.14) for each and every auction
took place in the branches and a consolidated monthly
report to be sent to RMD-HO on liquidation effected
during the month in the region.
Business/49 Repayment Repayment Collateral is realized after giving Collections of Cash-near-Cash Examine from LAF that in case of collections of cash 1. In case a loan could not be recovered on or before Unsettle
due notice to the client/guarantor Loans (Deposits/TDR/NSC) near cash loans are formalities fulfilled. 150th day of the due date, branch shall initiate due
and all other avenues of diligence process and complete it by 179 DPD. Due
Business/49 Repayment Repayment Collateral is realized after giving Collections of Cash-near-Cash Examine from LAF that in case of collections of cash 2. Each MFO shall complete basic information duly Unsettle
due notice to the client/guarantor Loans (Deposits/TDR/NSC) near cash loans are formalities fulfilled. verified from field in an excel based file (Annexure
and all other avenues of 23.3.2) for all the NPLs (=>150DPD) belongs to him/her
date/period;
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Business/49 Repayment Repayment Collateral is realized after giving Collections of Cash-near-Cash Examine from LAF that in case of collections of cash 3. If no response is received from the borrower/guarantor, Unsettle
due notice to the client/guarantor Loans (Deposits/TDR/NSC) near cash loans are formalities fulfilled. a Second Reminder sent on 30 DPD to the client giving
and all other avenues of an additional 15 days to make the repayment (Annexure
effecting recovery been 23.2.5) with CC to guarantor if any. Third and the final
exhausted. notice (Annexure 23.2.7) served on 45 DPD.
Business/49 Repayment Repayment Collateral is realized after giving Collections of Cash-near-Cash Examine from LAF that in case of collections of cash 4. If overdue loan reaches 60 DPD, the cash near cash Unsettle
due notice to the client/guarantor Loans (Deposits/TDR/NSC) near cash loans are formalities fulfilled. instrument en-cashed immediately and the proceedsfrom
and all other avenues of the encashment used for adjustment of total liability
effecting recovery been (including additional mark-up/charges, scheduled mark-
exhausted. up and Principal);
Business/49 Repayment Repayment Collateral is realized after giving Collections of Cash-near-Cash Examine from LAF that in case of collections of cash 5. If the proceeds of encashment are greater than the Unsettle
due notice to the client/guarantor Loans (Deposits/TDR/NSC) near cash loans are formalities fulfilled. liability, residual amount credited to the account of the
and all other avenues of owner of the instrument (borrower/guarantors);
exhausted.
Business/49 Repayment Repayment Collateral is realized after giving Collections of Cash-near-Cash Examine from LAF that in case of collections of cash 6. In case, the amount is less than the liability (as in case Unsettle
due notice to the client/guarantor Loans (Deposits/TDR/NSC) near cash loans are formalities fulfilled. of existing matured clients), for settlement of the
and all other avenues of remaining liability, borrower/guarantors pursued as per
effecting recovery been process.
exhausted.
Business/49 Repayment Repayment Collateral is realized after giving Collections of Cash-near-Cash Examine from LAF that in case of collections of cash 7. An intimation of encashment (Annexure 25.3.6) Unsettle
due notice to the client/guarantor Loans (Deposits/TDR/NSC) near cash loans are formalities fulfilled. dispatched to the borrower/guarantors on the same date
and all other avenues of as and when encashment is realized.
exhausted.
Business/50 Repayment Repayment Proper due diligence perform in Loan Enhancement – Terms and Examine that all documentation and appraisal required Documentation and Appraisala) System generated repeat Unsettle
case of loan enhancement to Conditions for top loan enhancement is attached with LAF as per loan application generated for attaining the consent of
clients manual requirement. borrower.b) Fresh eCIB/MF-CIB.c) Fresh appraisal and
cash flow analysis and CO verifications as per cycle
based criteria.d) Normal loan approval matrix applied for
enhancement requests.e) Fresh Finance Agreement,
Group / Personal Guarantee etc. from borrower and
guarantor(s) - where required.f) NOC from third party /
partnersg) Stamp duties to be paid as per existing policy.
Business/51 Repayment Repayment Proper due diligence perform in Loan top-ups – Terms and Examine that all documentation and appraisal required Documentation and Appraisala) System generated repeat Unsettle
case of top up loan to clients Conditions for top up loan is attached with LAF as per manual loan application generated for attaining the consent of the
requirement. borrower.b) Fresh eCIB/MF-CIBc) No further appraisal
and cash flow analysis is required. CO verifications
conducted upon completion of 24 months loan tenor.d)
Loan approval matrix remain the same.e) No legal
documents signed-off for top-up requests.
Business/52 Repayment Repayment Proper due diligence perform in Loan Enhancement – Terms and Examine that eligibility criteria meet from LAF in case of Eligibility Criteriaa) Applicable for EMI or EQI loans Unsettle
case of loan enhancement to Conditions loan enhancement only.b) Loan enhancement available after 6 months of
clients loan disbursement for EMI Loans and 12 months for
EQILoansc) Current status of the loan Normal and never
in 30 DPD in last 6 months for EMI Loans and in last
12Months for EQI loans.d) In case of Group Loans,
enhancement only be processed if the whole group is
eligible for the same, including Tenor adjustment.
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Business/53 Repayment Repayment Proper due diligence perform in Loan top-ups – Terms and Examine that eligibility criteria meet from LAF in case of Eligibility Criteria Unsettle
a) Applicable for EMI or EQI
loans. b) Top-up facility available after 6 months of loan
disbursement for EMI Loans and 12 months for EQI
Loans.c) Current status of the loan Normal and never in
30 DPD in last 6 months for EMI Loans and for EQI loans
never in 30 DPD in last 12 Months.d) In case of Group
Loans, top-up only be processed if the whole group is
Business/56 Delinquency Management Delinquency Management Overdue clients are rigorously Delinquency Management a) Check overdue portfolio follow up log sheet to confirm a) NPL Follow-up by MFO & MFO-TL- Second Visit On Unsettle
followed up for recovery through that MFO and MFO-TL visited the Client/group member the 16th date of due dateFirst Notice/Reminder Serve
Business/57 Delinquency Management Delinquency Management Overdue clients are rigorously Delinquency Management a) Confirm from overdue portfolio follow up log sheet. a) NPL Follow-up by MFO, MFO-TL, CO & BM - Fourth Unsettle
followed up for recovery through b) Check dispatched register for confirmation of Second Visit On the 46th date of due date Second
personal contact and official Notice/Reminder also served to customer Notice/Reminder Serve
notices.
Business/58 Delinquency Management Delinquency Management Overdue clients are rigorously Delinquency Management Check from dispatched record 3rd Notice (Annexure Third Notice/Reminder Serve Unsettle
notices.
Business/59 Delinquency Management Delinquency Management Due diligence activity by NPL Due Diligence Check in case a loan not recovered on or before 150th 1. In case a loan not recovered on or before 150th day of Unsettle
CO/ARM/RMD being day of the due date, branch initiated due diligence the due date, branch initiate due diligence process and
independent review/follow-up of process and complete it by 179 DPD. complete it by 179 DPD.
Business/59 Delinquency Management Delinquency Management Due diligence activity by NPL Due Diligence Check in case a loan not recovered on or before 150th 2. Each MFO complete basic information duly verified Unsettle
CO/ARM/RMD being day of the due date, branch initiated due diligence from field in an excel based file (Annexure 23.3.2) for all
independent review/follow-up of process and complete it by 179 DPD. the NPLs (=>150DPD) belongs to him/her stating the
NPL clients exceeding 150 DPD customer’s identification information, reasons of default,
recovery expectations along with the PTP date/period.
Business/59 Delinquency Management Delinquency Management Due diligence activity by NPL Due Diligence Check in case a loan not recovered on or before 150th 3. Each MFO hand over completed sheet to CO by Unsettle
CO/ARM/RMD being day of the due date, branch initiated due diligence 165DPD, who further consolidate the data received from
independent review/follow-up of process and complete it by 179 DPD. all MFOs and endeavour to verify all cases independently
NPL clients exceeding 150 DPD and validate the data. CO complete his/her verification by
179 DPD and forward complete report to BM for review
and sign-off by the MFO/TL/BM
Business/59 Delinquency Management Delinquency Management Due diligence activity by NPL Due Diligence Check in case a loan not recovered on or before 150th 4. CO forward the signed report to ARM by maximum Unsettle
CO/ARM/RMD being day of the due date, branch initiated due diligence 190DPD (within 10 days of completion), whereas, ARM
independent review/follow-up of process and complete it by 179 DPD. review and cross verify the data/due diligence with
NPL clients exceeding 150 DPD CO/BM (if needed). ARM shared branch wise
consolidated data with AM & DH. ARM shall also
randomly select ~5% of clients to validate the
effectiveness and genuineness of due diligence process
during his/her scheduled post disbursement field visits of
the branches.
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Business/59 Delinquency Management Delinquency Management Due diligence activity by NPL Due Diligence Check in case a loan not recovered on or before 150th 5. ARM forward the final report to designated staff at Unsettle
CO/ARM/RMD being day of the due date, branch initiated due diligence RMD-HO with cc to Head RMD by 209DPD for
independent review/follow-up of process and complete it by 179 DPD. consolidation, central repository and management
NPL clients exceeding 150 DPD reporting.
Business/59 Delinquency Management Delinquency Management Due diligence activity by NPL Due Diligence Check in case a loan not recovered on or before 150th 6. Based on the local situation, DH/AM/ARM recommend Unsettle
CO/ARM/RMD being day of the due date, branch initiated due diligence legal actions/recovery suits against any defaulter/group
independent review/follow-up of process and complete it by 179 DPD. to Head RMD and COO for approval on case on case
NPL clients exceeding 150 DPD basis. However legal suits dealt by area management.
Business/60 Delinquency Management Delinquency Management Overdue clients are followed up Follow-up on Normal Clients Check loan falling due listing by MFO generated by 1. Team Leader (TL–MFO) of every branch/unit generate Unsettle
for recovery through visit and branch and MFO make follow up from clients for recovery the “Loan Falling Due Listing by MFO” from system for
official notices. of instalment before due date. the branch as well as the PP-SO on the last day of every
month, for the following month. e.g. “Loan Falling Due
Listing by MFO” for July extracted on the 30th of June.
Business/60 Delinquency Management Delinquency Management Overdue clients are followed up Follow-up on Normal Clients Check loan falling due listing by MFO generated by 2. BM arrange a detailed meeting with the MFOs & TL to Unsettle
for recovery through visit and branch and MFO make follow up from clients for recovery discuss the follow up plan.
Business/60 Delinquency Management Delinquency Management Overdue clients are followed up Follow-up on Normal Clients Check loan falling due listing by MFO generated by 3. Each MFO given his/her “Loan Falling Due Listing”. Unsettle
for recovery through visit and branch and MFO make follow up from clients for recovery Each MFO asked to ensure that falling due for each day
official notices. of instalment before due date. is recovered before or on due date by close of business.
Business/60 Delinquency Management Delinquency Management Overdue clients are followed up Follow-up on Normal Clients Check loan falling due listing by MFO generated by 4. The MFO make phone call/SMS/personal visit to all Unsettle
for recovery through visit and branch and MFO make follow up from clients for recovery relevant individual borrowers/Group Leaders/VO
official notices. of instalment before due date. President to remind them of the due date and due
amount. The reminder phone calls/SMS/visits conducted
at least 7 days in advance from the due date. In case of
bullet loan recovery, pre-emptive contact made at the
time of crop harvesting or one month before the due
date.
Business/61 Delinquency Management Delinquency Management Overdue clients are rigorously Delinquency Management Check MFO log sheet to confirm that BM/TL/MFO visited Continue follow up by BM/TL/MFO on fortnightly basis Unsettle
notices.
Business/62 Delinquency Management Delinquency Management Overdue clients are rigorously Delinquency Management Check overdue portfolio follow up log sheet to ensure NPL Follow-up by MFO - First VisitOn the 5th date of due Unsettle
followed up for recovery through MFO paid personal visit on the 5th day of due date or on date
notices.
Business/63 Delinquency Management Delinquency Management Overdue clients are rigorously Delinquency Management Confirm from overdue portfolio follow up log sheet NPL Follow-up by MFO, MFO-TL & BM - Third Visit On Unsettle
followed up for recovery through the 26th date of due date
notices.
Business/64 Delinquency Management Delinquency Management To ensure that branch staff have General Requirements w.r.t NPL Examine during field visit that in case of overdue loans: Visits are made to NPL clients and logged as per manual Unsettle
knowledge about existence of a) Reasons for delay. b) Expected promise to pay date. c) requirements.
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Business/65 Delinquency Management Delinquency Management Overdue clients are rigorously Delinquency Management Log of visits of BM/TL/CO/MFO shall be recorded in Log of visits maintained by branch Unsettle
notices.
Business/68 Collateral Management Collateral Management PG is valid and properly Personal Guarantee (PG ) 1) Check criteria laid down manual for personal Criteria for Borrowers own Personal Guarantee (PG) is Unsettle
documented as collateral guarantee meet by branch before loan disbursement fulfilled:a) Who have been part of group previously;b)
2) Check that legal documents obtained by branch in cae Who have established desired credit history with the
of personal guarantee(PG) Bank as specified above in 9.4.c) Particular product
3) To extend a loan against the PG, credit appraisal and allows entertaining such clients.
Business/68 Collateral Management Collateral Management PG is valid and properly Personal Guarantee (PG ) 1) Check criteria laid down manual for personal To extend a loan against the PG, clients own credentials Unsettle
documented as collateral guarantee meet by branch before loan disbursement are appraise as specified in the Credit Manual and
2) Check that legal documents obtained by branch in cae Product Programs.
Business/68 Collateral Management Collateral Management PG is valid and properly Personal Guarantee (PG ) 1) Check criteria laid down manual for personal CO shall verify client’s own credentials as specified in the Unsettle
documented as collateral guarantee meet by branch before loan disbursement Credit Manual and Product Programs.
Business/68 Collateral Management Collateral Management PG is valid and properly Personal Guarantee (PG ) 1) Check criteria laid down manual for personal Legal Documents are obtained:a) Demand promissory Unsettle
documented as collateral guarantee meet by branch before loan disbursement note (Annexure 14.4 (a));b) Finance Agreement
2) Check that legal documents obtained by branch in cae (Annexure 14.4 (b)).
Business/68 Collateral Management Collateral Management PG is valid and properly Personal Guarantee (PG ) 1) Check criteria laid down manual for personal Release - Null & Void after full repayment of loan Unsettle
Business/69 Collateral Management Collateral Management A valid 3rd Party guarantee is Third Party Personal Guarantee 1) Examine criteria for eligible guarantor in case of salary Criteria for Eligible Guarantor – Salary Persona) Eligible Unsettle
available with proper (3PG) person and businessman or agriculturist met by branch Guarantor is Salary Personb) Should be between 18 to
documentation and legal 2)To extend a loan against the 3PG, credit appraisal and 60 years;c) Employee having permanent employment in
requirements are met. verification of the client own credentials as private or govt. institution;d) Having monthly net salary
specified in the Credit Manual and Product Programs (after netting of his/her own loan instalment, if any) at
sufficed. least 3 times greater than the loan instalment amount.
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Business/69 Collateral Management Collateral Management A valid 3rd Party guarantee is Third Party Personal Guarantee 1) Examine criteria for eligible guarantor in case of salary Criteria for Eligible Guarantor - A Businessman or Unsettle
available with proper (3PG) person and businessman or agriculturist met by branch Agriculturista) Should be between 18 to 60 years;b)
documentation and legal 2)To extend a loan against the 3PG, credit appraisal and Having net worth of at least 3 times greater than the loan
requirements are met. verification of the client own credentials as amount;c) The businessman may have NTN and shall be
specified in the Credit Manual and Product Programs required to provide his annual wealth return lodged with
sufficed. FBR. In case, he/she does not have NTN, a bank
3) Examine loan officer completed the Guarantor’s Net statement for at least last 12 months shall be required.
worth Assessment part of LAF. The total credit transactions in this statement should be
4) Examine following legal documents obtained in case of at least 3 times greater than the loan amount;d) One
a businessman or agriculturist Guarantor cannot give Guarantee for more than one
5) Check in case of death of guarantor, the client followed borrower
Business/69 Collateral Management Collateral Management A valid 3rd Party guarantee is Third Party Personal Guarantee 1) Examine criteria for eligible guarantor in case of salary Release of Guarantee1. Upon full repayment of the loan, Unsettle
available with proper (3PG) person and businessman or agriculturist met by branch the Guarantee will automatically become null and void;2.
documentation and legal 2)To extend a loan against the 3PG, credit appraisal and The guarantee document does not need to be released
requirements are met. verification of the client own credentials as to the client upon repayment of the loan.
sufficed.
Business/69 Collateral Management Collateral Management A valid 3rd Party guarantee is Third Party Personal Guarantee 1) Examine criteria for eligible guarantor in case of salary Legal Documents obtaineda) Demand promissory note Unsettle
available with proper (3PG) person and businessman or agriculturist met by branch signed by borrower (Annexure 14.4 (a));b) Finance
documentation and legal 2)To extend a loan against the 3PG, credit appraisal and Agreement signed by borrower (Annexure 14.4 (b);c) 3rd
requirements are met. verification of the client own credentials as party personal guarantee signed by guarantor (Annexure
specified in the Credit Manual and Product Programs 15.5 )
sufficed.
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Business/69 Collateral Management Collateral Management A valid 3rd Party guarantee is Third Party Personal Guarantee 1) Examine criteria for eligible guarantor in case of salary Appraisal1. Appraisal of the guarantor conducted on the Unsettle
available with proper (3PG) person and businessman or agriculturist met by branch parameters of customer as specified in the credit
documentation and legal 2)To extend a loan against the 3PG, credit appraisal and manualand product manual i.e. residence, workplace,
requirements are met. verification of the client own credentials as credit worthiness including eCIB, MF-CIB and verisys
specified in the Credit Manual and Product Programs etc.2. Any liability with any financial institution appearing
sufficed. in the eCIB considered while making his/her NetWorth
3) Examine loan officer completed the Guarantor’s Net report.3. The loan officer complete the Guarantor’s Net
worth Assessment part of LAF. worth Assessment part of LAF.
Business/69 Collateral Management Collateral Management A valid 3rd Party guarantee is Third Party Personal Guarantee 1) Examine criteria for eligible guarantor in case of salary CO Verification1. CO verification of the guarantor Unsettle
available with proper (3PG) person and businessman or agriculturist met by branch conducted on the parameters of customer as specified in
documentation and legal 2)To extend a loan against the 3PG, credit appraisal and the creditmanual and product manual i.e. residence,
requirements are met. verification of the client own credentials as workplace, credit worthiness including eCIB/MF-CIB and
specified in the Credit Manual and Product Programs verisys etc;2. Additionally, source of income verified
sufficed. through documents as well as physical verification if
3) Examine loan officer completed the Guarantor’s Net deemed necessary by the CO.
Business/69 Collateral Management Collateral Management A valid 3rd Party guarantee is Third Party Personal Guarantee 1) Examine criteria for eligible guarantor in case of salary Death of Guarantor Unsettle
documentation and legal 2)To extend a loan against the 3PG, credit appraisal and In case of death of guarantor, the client followed
requirements are met. verification of the client own credentials as up for recovery of the loan. The client may be asked to
specified in the Credit Manual and Product Programs arrange another guarantor.
sufficed.
Business/70 Collateral Management Collateral Management Release of collateral in specific Release of Collateral in Special a) Examine from vouchers that in case of death or Death or Permanent Loss of Senses of Borrower/Owner Unsettle
circumstances is adequately Circumstances permanent loss of senses of borrower/owner of collateral, of CollateralWhether documents obtained from the legal
documented and approved. the collateral release to legal heirs and owner of the heirs for release of collateral;a) Valid Power of Attorney
collateral b) duly attested by the Court;b) Succession Certificate;c)
Examine that all required documents available in bank Death Certificate/Medical Certificate in case of loss of
record from the legal heris for release of collateral. senses;d) CNICs of legal heirs;e) Wherever the Court
requires any additional information/confirmation from the
bank for the issuance of thedocuments mentioned above,
the branch provide the same.
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Business/70 Collateral Management Collateral Management Release of collateral in specific Release of Collateral in Special a) Examine from vouchers that in case of death or a) Customer is owner of the collateral, collateral Unsettle
circumstances is adequately Circumstances permanent loss of senses of borrower/owner of collateral, (documents) released to the legal heirs as per court
documented and approved. the collateral release to legal heirs and owner of the order.b) Customer is not the owner of the collateral,
collateral b) collateral (documents) released to the owner after
Examine that all required documents available in bank verifications (original CNIC & loan documents);c) In case
record from the legal heris for release of collateral. of death/permanent loss of senses of the owner who was
not the customer, collateral (documents) released to the
legal heirs of the owner as per court order
Business/71 Collateral Management Collateral Management Valid property documents are Property a) Examine that types of collaterals fall under criteria laid Type of Collateralsa) Whether property is residential, Unsettle
kept by the branch as collateral down in manual and eligible property documents are kept agricultural or commercial. It can be also residential or
as collaterals by branch b) Examine eligible property commercial plot, house, shop or flat, cultivable agriculture
documents are properly obtained from clients and land, etc.b) The property being offered as collateral
available in branch record. situated in the area, which falls within the jurisdiction of
the branch/PB/SOc) The property is owned by the
applicant or any other person. The property can be
owned singly or jointly by two or more owners.
Business/71 Collateral Management Collateral Management Valid property documents are Property a) Examine that types of collaterals fall under criteria laid Eligible Property Documentsa) Registry of Property: Sale Unsettle
kept by the branch as collateral down in manual and eligible property documents are kept Deed, Gift Deed, Lease and sub-lease Deed for
as collaterals by branch b) Examine eligible property ownership, Surrender Deed duly registered with sub-
documents are properly obtained from clients and registrar/public authority upon payment of prescribed
available in branch record. duties;b) Allotment Letter: Duly issued by any Society or
Land Development Authority. c) Pass Book: For
agricultural land along with latest Fard/Jamabandi, Naqle
Inteqal/mutation certificate.d) Additional Documents:
Such as Non-Encumbrance Certificate, No Objection
Certificates, Search Forms. However Extract Forms (for
Sindh) and Fard e Milkiyat (Rest of the country) is
mandatory to be provided along with the title document.
In case whereExtract Form/Fard e Milkiyat is not
available true certified copy of mutation will be provided
by the client;e) In Case of Joint Properties: Joint owners
deemed as guarantors of the loan. In such cases, all
owners have acquired age of majority i.e. above 18 years
exists
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Business/71 Collateral Management Collateral Management Valid property documents are Property a) Examine that types of collaterals fall under criteria laid Appraisal/ Valuation of Propertya) For Agriculture Land: Unsettle
kept by the branch as collateral down in manual and eligible property documents are kept Market value information can be provided on a Fard
as collaterals by branch b) Examine eligible property document (as per average sale price in the area by
documents are properly obtained from clients and patwari); For any reason land value is not provided by the
available in branch record. patwari, branch may take valuation report from local
estate agent.b) For Commercial/Residential Property:
Assessment of market value of property conducted jointly
by CO and BM. Both of them visit two local real estate
agents for assessment of property value and update the
information on Annexure 20.3.2 and sign-off;c) MFO/RO
verify the property physically (independently or along with
the customer) and confirm the ownership from the
neighbours;d) MFO/RO also verify the market value of
the property by making inquiries from 2 local estate
agents in the area. Documentary evidence of the
valuation not required. However, the loan officer include
the details of the source of information in the Appraisal
Form and sign-off (on space available).
Business/71 Collateral Management Collateral Management Valid property documents are Property a) Examine that types of collaterals fall under criteria laid Independent Verification of Property or Property Unsettle
kept by the branch as collateral down in manual and eligible property documents are kept Documentsa) The Credit Officer conduct preliminary
as collaterals by branch b) Examine eligible property review of the property documents for authenticity, validate
documents are properly obtained from clients and the market value of the property and review the loan
available in branch record. amount recommended accordingly. Wherever felt
necessary, the CO may also conduct physical verification
of the property and check with relevant authorities;b) The
property evaluated by third party evaluators like PBA or
else as and when decided by the CCC.c) For residential
and commercial property, legal opinion on the
genuineness of the documents sought (on Annexure
20.4.4) by the branch from the legal counsel already on
the panel of the branch
Business/72 Collateral Management Collateral Management Gold is securely kept at the Gold Bar or Gold Ornaments All required legal and processing documents obtained by Legal and Processing Documenta) Saraf Certificate Unsettle
branch as per IFP manual branch before making disbursement (Annexure 19.2.5);b) Pledge Deed for Gold collateral
requirements (Annexure 19.6 (b));c) Finance Agreement (Annexure
14.4. (b));
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Business/73 Collateral Management Collateral Management Gold is securely kept at the Gold Bar or Gold Ornaments Assessment of gold is as per SOP and all required Assessment of Golda) The assessment of gold Unsettle
branch as per IFP manual verification and approval maintained by branch ornaments conducted by jewellers on panel of the branch
requirements preferably in the branch premises in the presence of
borrower & designated bank staff. b) In case if
assessment carried out at the place of goldsmith the CO
or the concerned MFO/RO accompany the client for the
assessment of collateral.c) Jeweller assess the gross
and net weight of the gold on the purity of 24 carats and
complete the Saraf certificate (Annexure 19.2.5);d).
MFO/CO further determine the value of gold on Saraf
Certificate (Annexure 19.2.5 Section D) as per rates
communicated by RMD-HO;e) . Rates updated centrally
by CPU based on RMD-HO communicated rates.
MFO/CO to only punch thenet weight of the gold and the
total value is calculated by the system. f) The Saraf
certificate (Annexure 19.2.5) have Quadruplicate copies.
Original to be packed inside the sealed bag and the rest
each one will be retained by the jeweller, customer and
the branch;g) The jeweller pack the Gold ornaments in
pouch along with the original copy of the Saraf Certificate
(Annexure 19.2.5) and seal the bag properly. Jeweller
hand over the sealed bag/pouch to the client;h) The client
return to the branch along with the sealed bag on the
same dayi). Assessment charges paid upfront by the
customer to the jeweller.
Business/74 Collateral Management Collateral Management Gold is securely kept at the Gold Bar or Gold Ornaments Check from CO verification performed and available in CO Verificationa) Assessment has been done by the Unsettle
branch as per IFP manual record jeweller authorized by CO;b) Collateral appraisal has
requirements been done by the Jeweller in designated official’s
presence;c) Saraf Certificate (Annexure 19.2.5) is sealed
inside the transparent bag;d) Signature of
Jeweller/authorized signatories match with the signatures
in the Agreement signed;e) Margin available on collateral
is satisfactory;f) Collateral bag number is as per the
Register of Collateral Bags, and is properly sealed;g)
Consent of the owner of the collateral has been
obtained;h) On random basis (where CO has not
accompanied the client for collateral appraisal at Jeweller
place), CO to weigh the sealed collateral bag (on the gold
weighing machine/scale available at the branch) and note
the gross weight. CO leave remarks on the branch copy
of the Saraf Certificate (Annexure 19.2.5) that gross
weighthas been checked and found correct and sign-off.
Business/75 Collateral Management Collateral Management Release of collateral in specific Release of Collateral in Special Check SPA accompanied by medical certificate obtained Owner of the Collateral is not Able to Appear In Person Unsettle
circumstances is adequately Circumstances before collection of collateral. due to Health Issues (Other than Permanent Loss of
documented and approved. Senses)a) Owner issue a Special Power of Attorney
(SPA) preferably infavour of nominee to collect the
collateral (document) accompanied by medical
certificateb) Based on verifications (CNIC, Loan
application), BOM release the collateral (document) to
authorizedperson
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Business/76 Collateral Management Collateral Management Collateral documents are kept by Loans guaranteed by Fixed Check type of receiveable availed by client and Eligible Type of Receivablea) Salary / Pension A/c with FMFB Unsettle
the branch and Pension/Salary Income (Salary/Pension) Institutions marked under two categories, mentioned in and direct debit of monthly instalments;b) Post Dated /
received from approved eligible manual from LAF. Undated Cheques in case a salary/pension account is
insititutions. a) Check before disbursement of loan, at least one time not maintained with FMFB;c) Pledge of Pension Book in
salary/pension must be credited in the same account; case a pension account is not maintained with FMFB.
17.4.5).
Business/76 Collateral Management Collateral Management Collateral documents are kept by Loans guaranteed by Fixed Check type of receiveable availed by client and Eligible Eligible Institutions (EIs)a) Category A - All AKDN Unsettle
the branch and Pension/Salary Income (Salary/Pension) Institutions marked under two categories, mentioned in Institutions & All Government Organizations that agree to
received from approved eligible manual from LAF. open Salary /Pension Accounts with FMFB;b) Category B
insititutions. a) Check before disbursement of loan, at least one time - Other Government Institutions / Departments that does
salary/pension must be credited in the same account; not agree to open salary / PensionA/c. Private
b) Bank A/c of the customer linked with the loan; organization are also eligible and considered as category
c) Check the client provide unconditional debit authority B whether willing to transfer salaryaccount or not.
17.4.5).
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Business/76 Collateral Management Collateral Management Collateral documents are kept by Loans guaranteed by Fixed Check type of receiveable availed by client and Eligible EIs Induction/De-listing Process1. All EIs approved by Unsettle
the branch and Pension/Salary Income (Salary/Pension) Institutions marked under two categories, mentioned in RMD/Head Office;2. An approval of one organization
received from approved eligible manual from LAF. valid for the Area. Once the approval from HO has been
insititutions. a) Check before disbursement of loan, at least one time received forone institution, the power to accord approval
salary/pension must be credited in the same account; for this institution in different branches vested to the Area
b) Bank A/c of the customer linked with the loan; Manager (AM) and Area Risk Manager (ARM) jointly..3.
c) Check the client provide unconditional debit authority For organizations, which have national/provincial level
to the Bank to deduct the loan instalments from his presence, one approval from HO sufficient forpan
account as per standard format given in the (Annexure Pakistan/provincial basis. HO accordingly intimate every
17.4.5). Area upon such approval.4. Approval for eligible
Check Pledge Deed (Annexure 17.5.1) obtained institutions sought jointly by the AM and ARM as per the
prescribed format(Annexure 17.3.4)5. Both Government
and Private Organizations, as categorized above are
eligible. However, it needs to be ensured by the AM and
ARM that the organization/department has no known
fund constraints, which limits timely salary payments and
jeopardizes loan repayments.6. An approved list of
Eligible Institutions maintained by each branch.7. Based
on periodic reviews, RMD–HO review the delisting of any
EI in coordination with Business, ifdeemed necessary. In
case of decision on delisting of any EI, all branches in the
Area informed by theArea Manager with CC to line
management, ARM and HO-RMD accordingly for
implementing necessaryaction8. An institution which has
been suspended can be reconsidered for future
disbursements, only when all overdue recoveries have
been made, and evidence of timely salary disbursements
is available for a period of at least 6 months. In order to
re-commence these disbursements, the BM raise a
request with justifications to the AM and ARM. Thereafter,
approval sought from RMD - HO for the same;9. The
RMD – HO maintain a list of all approved
institutions/departments for each Area and pan-bank.
Business/76 Collateral Management Collateral Management Collateral documents are kept by Loans guaranteed by Fixed Check type of receiveable availed by client and Eligible Salary/Pension A/C Unsettle
the branch and Pension/Salary Income (Salary/Pension) Institutions marked under two categories, mentioned in a) Under the
received from approved eligible manual from LAF. arrangement, the organization transfer monthly
insititutions. a) Check before disbursement of loan, at least one time salary/pension directly to borrower’s FMFB account.b)
salary/pension must be credited in the same account; Before disbursement of loan, at least one time
b) Bank A/c of the customer linked with the loan; salary/pension credited in the same account;c) Bank A/c
c) Check the client provide unconditional debit authority of the customer linked with the loan.d) The client provide
to the Bank to deduct the loan instalments from his unconditional debit authority to the Bank to deduct the
account as per standard format given in the (Annexure loan instalments from his account as per standard format
17.4.5). given in the (Annexure 17.4.5)
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Business/76 Collateral Management Collateral Management Collateral documents are kept by Loans guaranteed by Fixed Check type of receiveable availed by client and Eligible Legal DocumentsBesides documents mentioned in the Unsettle
the branch and Pension/Salary Income (Salary/Pension) Institutions marked under two categories, mentioned in Credit Manual, Pledge Deed (Annexure 17.5.1) and
received from approved eligible manual from LAF. Pension Book whereapplicable or any other additional
insititutions. a) Check before disbursement of loan, at least one time documents,
17.4.5).
Business/77 Collateral Management Collateral Management Gold is securely kept at the Gold Bar or Gold Ornaments During field visit, safe keeping of gold and proper register Safe Keeping of Gold/Vault Managementa) The client Unsettle
branch as per IFP manual of securities gold collateral are maintained by branch acknowledge the hand-over of collateral in Register of
requirements Securities-Gold Collateral (Annexure 19.7.1);b) The BOM
write the respective Control # as in the Registers of
Securities-Gold Collateral on the bag/pouch with a
permanent marker along with the signature;c). Register of
Securities-Gold Collateral signed off by all custodians
acknowledging receipt and deposit of collateral. The
BOM complete the Register of Securities-Gold
Collaterald). All gold bags/pouches placed in a
separate/dedicated Gold Safe Box placed in existing
Strong Room in the designated branchese) The keys of
this box in the custody of the three joint custodians i.e.
Branch Manager, BOM and a designated Teller and
handled and operated as per the Banking Operations
Manual of the bank.However, Separate key movement
register for the Gold Safe Box will be maintained by the
BOM;f) A centralized recording camera installed in the
vault to record operations of the vault. The camera
recordings available for review online at respective Area
Office and HO staff;g) Backup and Archival of camera
recording maintained by the vendor as per the
outsourcing arrangement, which may be amended from
time to time.
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Business/78 Collateral Management Collateral Management Collateral documents are kept by Loans guaranteed by Fixed Examine all mandatory requirement full filled by branch Verification of Pensiona) At the time of loan application, Unsettle
the branch and Pension/Salary Income (Salary/Pension) before disbursement of loan to pensioner borrower required to submit the document proving the
received from approved eligible issuance of pensions i.e. copy of Pension Book (PB) or
insititutions. Service Book / any other document along with 06 months
bank statement showing the regular credits of the
pension;b) In case of EOBI where generally PB and Bank
A/C is not in practice, copy of EOBI card and mini
statement of the ATM Debit Card sought from the
borrower.c). In case, pension is transferred in FMFB
account, CO ensure that at least 01 pension is credited
into the FMFB A/c.d). In case, pension is being paid
through or transferred in another bank account of the
borrower, CO conduct verification of bank statement from
the issuing authorities of the relevant institutions and get
it signed and stamped.e) In case of EOBI, pension’s
claim verified through EOBI portal being handled by the
ECIB/EOBI
Verification Officer at Head Office. a) Request for
EOBI pension verification e-mailed to ECIB desk along
with client’s CNIC no.b) The ECIB Desk officer perform
online EOBI pension verification and send back to branch
the screen shot of ‘Pension Claim Status’ screen.c) Loan
Officer review the PDF of ‘Pension Claim Status’d) If
records exist as per EOBI and Pension Claim Status is
shown as ‘Approved’ Loan Officer canprocess loan;e)
The Loan Officer take print of the PDF report of EOBI
‘Pension Claim Status’’ and attach it with client’s LAF.
Business/79 Collateral Management Collateral Management Client and bank interest are Group Guarantee Examine characteristics of group from LAF, Check group Characteristics of Groupa) Members living or working, not Unsettle
secured for the group members size is according to manual and also Examine LAF to more than 2 KMs radius.b) Unique namec) Check all
under group guarantee and GL ensure that selection of GL carried our after fulfillment of group members extended loans on individual basis.d)
selection made after fulfilment of all manual requirement Check all group members have the same scheme, with
manual requirement. the same loan tenor/maturity date and repayment
structure.
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Business/79 Collateral Management Collateral Management Client and bank interest are Group Guarantee Examine characteristics of group from LAF, Check group Group CompositionLocation Unsettle
secured for the group members size is according to manual and also Examine LAF to Minimum MaximumRural (Mountainous)
under group guarantee and GL ensure that selection of GL carried our after fulfillment of 8 20Rural (Plain)
selection made after fulfilment of all manual requirement 8 20Urban/Semi Urban 3
manual requirement. 10
2. Existing groups above the
maximum limit entertained as it is3. Two Blood relatives
in one group permissible only in a group size of 5 and
above subject to separatebusiness/economic activity for
each member.4. Members living in rented premises in a
group not exceed 50%.5. The number of start-up clients
not exceed 50% in any group.6. The number of rented
and start-up clients together not exceed 50% in any
group.7. New Induction of a member is allowed at the
time of repeat loan in all groups within allowed minimum-
maximum group size.8. Existing client, whose group has
disbanded due to voluntary or mandatory drop-out,
inducted in another existing or new group. In this case,
the existing client inducted treated as a repeat client as
per his/her loan cycle.
Business/79 Collateral Management Collateral Management Client and bank interest are Group Guarantee Examine characteristics of group from LAF, Check group Selection of Group Leader (GL)1) GL’s Name highlighted Unsettle
secured for the group members size is according to manual and also Examine LAF to in Group Guarantee Deed (Annexure 8.3.1)2) GL
under group guarantee and GL ensure that selection of GL carried our after fulfillment of preferably be a literate, having capacity to exert social
selection made after fulfilment of all manual requirement pressure on the defaulting group members, and
manual requirement. capability to manage group members;3) The GL living in
locality for a period of at least 2 years;4) The Group
Leader changed on annual basis.
Business/79 Collateral Management Collateral Management Client and bank interest are Group Guarantee Examine characteristics of group from LAF, Check group Responsibilities of Group Leader1. Ensure collection of Unsettle
secured for the group members size is according to manual and also Examine LAF to on-time instalments according to the repayment schedule
under group guarantee and GL ensure that selection of GL carried our after fulfillment of and deposit the same with the Bank, if members of the
selection made after fulfilment of all manual requirement group request for the same. Otherwise it’s prime
manual requirement. responsibility of the borrower to deposit the loan
instalment in person at bank or designated collection
points. In case of any pocketing by GL, individual group
member be accountable to clear his/her dues.2. Ensure
that all group members attend meetings conducted by
the Bank.3. Help the Bank and members in case of
disputes.4. Monitor proper utilization of loans by the
members.5. Facilitate the Bank in recovering outstanding
loans from default members or members leaving their
place of residence / business.6. Inform all members of
any changes in the Bank’s loan policies and
procedures.7. On the services of being GL and fulfilling
the responsibilities GLs can be paid incentives in shape
of rebate in the mark-up. The same communicated
separately through circular/letter to the branches.
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Business/79 Collateral Management Collateral Management Client and bank interest are Group Guarantee Examine characteristics of group from LAF, Check group Monitoring of Groups1. In order to build better Unsettle
secured for the group members size is according to manual and also Examine LAF to relationship with the customers, MFO/RO continue to
under group guarantee and GL ensure that selection of GL carried our after fulfillment of conduct schedule meetings during the tenure of the loan
selection made after fulfilment of all manual requirement and monitor that the group is intact, loan is being utilized
manual requirement. as mentioned in the loan application and repayment is
confirmed.2. First meeting with the group conducted
within 30 days of the disbursement and then quarterly
meetingto be conducted with the group. However,
mandatory follow-up must be made to the groups 1
month before harvest.3. Preferably, 75% of the members
attend the meetings. Clients conveyed that if 75% of
participationis not ensured in meeting, the next loan
increment may be affected.4. Meetings to be conducted
in field at residence/work place of the customers or
common sitting arranged by the borrowers.5. Record of
meetings maintained by the MFO on annexure 9.14.2.a
Post Disbursement Monitoring Form (MFO).
Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash Type of Collateralsa) Deposit in Current, Saving or TDR Unsettle
marked by the branch against Certificates deposits/saving certificates. A/c at FMFB either at relevant branch or any other
loan as collateral with proper branch of FMFB;b) National Saving Certificates including
documentation. Defence Saving Certificate, Special Saving Certificates
etc.
Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash Specific Requirement of Collaterals for Deposit Account Unsettle
marked by the branch against Certificates deposits/saving certificates. at FMFBa) Deposit account (CASA/TDR) in the name of
loan as collateral with proper the client him/herself or a 3rd Party Guarantor;b) TDR
documentation. preferably mature after the maturity of the loan. However,
if the TDR’s maturity date is before the loan maturity
date, at the time of seeking a loan, the deposit holder
give advance request for auto-roll at maturity.c) Single
collateral is acceptable against multiple loans. Similarly,
one loan can be given against multiple collaterals.
Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash Specific Requirement of Collaterals for National Saving Unsettle
marked by the branch against Certificates deposits/saving certificates. Certificates - NSCsa) Certificates are not issued under
loan as collateral with proper Behbood Fundb) No loan provided against certificates of
documentation. minorsc) Certificates, which have been issued less than 6
month earlier, not be acceptabled) The Saving Certificate
mature after the maturity of the loan. However.e) The
Bank not receive the profit and the client will be allowed
to avail periodical profits. For this matter, the clients
issued NOC (Annexure 18.3.7).
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Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash Collateral Appraisal of Deposit Account at FMFBa) Unsettle
marked by the branch against Certificates deposits/saving certificates. Whether the client give details of collateral at the time of
loan as collateral with proper application. A latest A/c statement specifying the
documentation. depositbalance amount attached. In case of TDR, details
of TDR Nos, amount (encashment/face value), and
issuing authority provided. TDR attached;b) If collateral
is owned by 3rd party, consent of the 3rd party guarantor
obtained along with his/her signatures at the given space
in the LAF;c) The MFO validate the existence and details
of the deposit, along with the maturity value (TDRs)
through desk review and interview with the client. In case
of TDR without periodical profit payments, the
encashment value determined by the certificate issued by
BOM/BM as per format given in (Annexure 18.4.3);d) The
value of the collateral determined taken to determine the
loan amount, as per the LTV ratio given in the Product
Program;e) Physical verification of house and business
by MFO/TL is not required for general loans, however in
case ofenterprise loans (Roshanzar Product), business
verification is mandatory.
Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash Collateral Appraisal of National Saving Certificate Unsettle
loan as collateral with proper a) The client give details of
documentation. collateral (copies of the certificates) at the time of
application;b) In case, client intends to avail loan against
the encashment value of DSCs, the client issued a letter
addressed to the concerned authority for confirmation of
encashment value of the said certificates (Annexure
18.5.2.);c) The confirmation of encashment value issued
by the issuing authority and retained for record in the
client’s file;d) The MFO/RO validate the details of the
NSC and determine the loan amount accordingly, as per
the LTV ratio given in the Product Program;
e)Physical verification of house and business by MFO/TL

is not required for general loans, however in case of
enterprise loans (Roshanzar Product), business
Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash CO Verificationa) The CO conduct the desk review of the Unsettle
marked by the branch against Certificates deposits/saving certificates. collateral documents (original & copies) and validate the
loan as collateral with proper collateral documents based on the appraisal and analysis
documentation. conducted by the MFO/RO;b) After approval of the loan,
CO verify the lien mark on Saving Certificates from the
authorities.c) Physical verification of house and business
by CO is not required for general loans, however in case
of enterprise loans (Roshanzar Product), business
verification is must.
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Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash Legal and Processing DocumentsDeposit Account at Unsettle
marked by the branch against Certificates deposits/saving certificates. FMFBa) Letter of Lien and Set-off (Annexure 18.8.1);b)
loan as collateral with proper The 3rd party guarantee shall be executed on a Personal
documentation. Guarantee Deed (Annexure 15.5);c) Original TDR
certificates (if issued by the Bank);
National Saving Certificatesa) Letter of Lien and Set-off
from the client (Annexure 18.8.1) to the concerned
Manager NSC/Certificate Issuing Authority;b) Letter from
the Bank (Annexure 18.9.1) providing details of the
proposed loan;c) Pledge Deed (Annexure 18.9.6);d)
Original saving certificates/instruments.
Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash Lien Marking of Deposits at FMFBa) Once the loan is Unsettle
marked by the branch against Certificates deposits/saving certificates. approved, the client/guarantor provide a Letter of Lien
loan as collateral with proper and Set-off (Annexure 18.8.1);b) Whether the BM/BOM
documentation. forwards the Letter of Lien to CPU-Manager or
designated staff for lien-mark. CPU further establish the
lien on the account/TDR.c) The lien on Deposits/TDR
marked, and transaction in corresponding account free to
be withdrawn by the deposit holder;d) Upon CPU
endorsement that the lien has been marked, the
BM/BOM process the disbursement subject to completion
of all other legal documentation. The authorization in
writing by the CPU on letter of lien and set-off as per the
approval decision;e) While booking the loan
disbursement in the system, the BOM update the
Collateral Report in the MIS
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Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash Lien Marking of External Deposits (Saving Certificates)a) Unsettle
marked by the branch against Certificates deposits/saving certificates. Once the loan is approved, a Letter of Lien and Set-off
loan as collateral with proper from the client (Annexure 18.8.1) for the concerned
documentation. Manager (NSC/Certificate Issuing Authority) along with a
letter from the Bank (Annexure 18.9.1) providing details
of the proposed loan, prepared and provided to the client
for creation of requisite lien/charge.b) The client
responsible to visit the issuing authority and get the lien
registered. The Manager NSC duly mark the certificates
after incorporating the lien charge in NSC’s records (and
may also provide a NOC or endorsed letter of lien and
set-off in favour of the Bank);c). The marked certificates
(NOC/endorsed letter of lien and set-off, if available) and
the cheque book brought by the client to the Bank for
further processing;
d) The CO verify the authenticity of

the lien-marked certificates and encashment value
certificates from the concerned issuing authority by taking
the copies of the certificates (endorsed letter of lien and
set-off, if available) to the particular office physically.
Based on the CO’s verification, BOM endorse the copies
of the certificates as well as the copy of the letter of lien
and set- off to confirm the registration of lien in favour of
the Bank.e) Upon BOM’s endorsement, BM authorize the
BOM to process the disbursement subject to completion
writing by the BM on the BOM’s endorsed copy of letter
of lien and set-off;f) The BOM ask the client/owner of
instrument to sign off on the back of the certificates, to
facilitate encashment whenever required. The client sign
on a Pledge Deed (Annexure 18.9.6) before depositing
the certificates with the branch.g) While booking the loan
disbursement in the system, BOM update the Collateral
Report in the MIS to record physical receipt of the
collateral documents.
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Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash Safe-Keeping of Collateral at Brancha) Whether two Unsettle
marked by the branch against Certificates deposits/saving certificates. custodians for safe-keeping of the collateral documents
loan as collateral with proper be BM and BOM;b) Prior to loan disbursement, the BOM
documentation. ensure that all legal documents have been completed.
Additionally,BOM make the requisite entries in the
Register of Securities - Cash Collateral (Annexure
18.10.2) and ask the client to mark his/her initials in the
register, to record the physical receipt of original
certificates (TDR or NSC);c) In case of original TDR
certificates/receipt/NSC, the TDR/NSC details entered in
the register. If there is no physical collateral
document/instrument e.g. deposit in CASA, no entry
needs to be made in the Register of Securities - Cash
Collateral;d). In case of NSC, cheque book issued by
National Saving Center retained by the client and an
NOC (annexure 18.3.7) issued to the borrower so that
he/she can withdraw periodical profit payments;e). The
original Letter of Lien and Set off, NOC, Certificates, TDR
certificates (if available) and all related correspondence in
original placed with the legal documents, as per the
Record Management Policy of the Bank.
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Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash Release of Collaterala) The collateral document (TDR Unsettle
marked by the branch against Certificates deposits/saving certificates. Certificate, NSCs) pledged with the Bank till the time loan
loan as collateral with proper is fully repaid. Partial payments do not qualify for release
documentation. of collateral document;b) In case of deposits/TDR with
FMFB and lien mark, the collateral release form sent to
CPU along with customer loan history depicting loan is
fully settled for removing lien-mark. CPU do the needful
and revert to branch within same time;c) In case borrower
intends to adjust the loan out of balance maintained in
lien marked TDR/Deposits a/c and thelien marked on
TDR/Deposit A/c need to be removed before loan
adjustment, an approval sought from the AM and AM
shall further advise CPU to remove the lien first and then
adjust the loan from lien marked TDR/Deposit A/c;d)
Upon approval/removal of lien mark, BM authorize the
release of collateral documents on Collateral Release
Form (Annexure 17.10.2);e) BOM release the collateral
document and get sign/receipt of his/her collateral
documents in the Register of Securities-Cash Collateral
(Annexure 18.10.2) on Collateral Release Form
(Annexure 17.10.2);f) Upon completion of release of
collateral documents, the Register of Securities- Cash
Collateral signed off by the BOM and the BM;g)
Subsequently, the Collateral Report in the system (MIS)
updated to incorporate the physical release of collateral
documents by the BOM and removal of lien;h) The print-
out of the report retained in the client’s file by the loan
officer as evidence of closure of loan;i) The release
process completed on the same date before the End of
Day. In case of NSC, an NOC for release of collateral to
the client (Annexure 18.11.9);j) The original documents
stored in the fire proof/resistant cabinet till the client
comes to the branch for collection of documents
Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash Extension of Repeat LoansDeposit Account at FMFBa) A Unsettle
marked by the branch against Certificates deposits/saving certificates. client is eligible for a repeat loan upon satisfactory
loan as collateral with proper repayment of the current loan;b) In case of the
documentation. amount/face value of the deposit account/TDR has
changed, loan amount of the repeat loanmay be changed
according to the margins specified in the Product
Programs;c) In case of pledge of original TDR
certificates, the certificate needs not be released to the
client. TheCollateral Release Form is not required.
However, entries will be made by the BOM and BM in
theRegister of Securities - Cash Collateral (Annexure
18.10.2) to document a repeat loan against thepledged
collateral;d) A fresh Letter of Lien and Set-off (Annexure
18.8.1) and 3rd party Personal Guarantee Deed
(Annexure15.5), as required shall be executed;e) Prior to
disbursement, the BM/BOM shall ensure that lien
marking upon the collateral instrument is doneaccordingly
and collateral report is updated in the MIS.
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Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash National Saving Certificatesa) A repeat loan of the SAME Unsettle
marked by the branch against Certificates deposits/saving certificates. AMOUNT as the previous loan may be given to the client
loan as collateral with proper without release ofNSC certificates;b) The BOM shall link
documentation. the collateral report (MIS) to the repeat loan and fresh
Letter of Lien and Set-off(Annexure 18.8.1) shall be
executed. Requisite entries will be made by the BOM and
BM in the Registerof Securities – Cash Collateral
(Annexure 10.8.2) to document a repeat loan against the
pledgedcollateral;c) If the client requires a higher loan
size, based on the enhanced face value of the NSC
instrument, thecollateral documents shall be released to
the client and completed the procedure of
collateralappraisal/verification and lien marking as
mentioned above in clause 18.8 & 18.9 shall be follow
Business/81 Collateral Management Collateral Management Collateral documents are kept by Loans guaranteed by Fixed Examine in case of verification of salary, original salary Verification of Salarya) At the time of loan application, Unsettle
the branch and Pension/Salary Income (Salary/Pension) slip and 6 months bank statement showing regular borrower required to submit the original salary slip and 06
received from approved eligible credits to salary obtained from customer and attached months bank statement showing the regular credits of the
insititutions. with LAF and all other mandatory requirement fullfilled as salary;b) In case, salary is transferred in FMFB account,
per SOP. CO conduct verification of the salary slip from the issuing
authorities of the relevant institutions and get it signed
and stamped. Whereas CO also ensure that at least 01
salary is credited into the FMFB A/c;c). In case, salary is
being transferred in another bank account of the
borrower, CO conduct verification of the salary slip and
bank statement from the issuing authorities of the
relevant institutions and get it signed and stamped;d). In
case of salary disbursement through cash without any
salary slip, customer required to provide the appointment
letter. CO get verification of the appointment letter and
current salary from the salary issuing authorities of the
relevant institutions on appointment letter with complete
breakup of the salary and get it signedand stamped from
them;e). In case appointment letter is also not available,
CO get sign and stamp of the salary disbursement
authorities of the relevant institutions on the portion
specified on Loan Appraisal Form (Annexure 9.5.1) while
mentioning the net take home salary.
Business/82 Collateral Management Collateral Management Valid property documents are Property Examine liquidation of collateral is according to SOP and Foreclosure of Collaterala) The loan has gone into default Unsettle
kept by the branch as collateral monitoring of the documents review by branch/Area and and all avenues of recovering the default amount have
HO and selection of legal counsels are determined been exhausted;b) The client has requested for
according to guidelines mentioned in credit manual. liquidation of his/her collateral for settlement of
outstanding dues;c) Death of client - the insurance claim
is not valid and has been declined;
Business/82 Collateral Management Collateral Management Valid property documents are Property Examine liquidation of collateral is according to SOP and Monitoring of CollateralReview of the documents Unsettle
kept by the branch as collateral monitoring of the documents review by branch/Area and conducted by Branch/Area/HO through designated staff
HO and selection of legal counsels are determined on regular or surprise basis
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Business/82 Collateral Management Collateral Management Valid property documents are Property Examine liquidation of collateral is according to SOP and Selection of Legal CounselsPanel of Legal Counselsa) Unsettle
kept by the branch as collateral monitoring of the documents review by branch/Area and Determine a panel of at least 3 legal counsels at each
HO and selection of legal counsels are determined Branch. b) A Letter of Engagement (in duplicate) sent to
according to guidelines mentioned in credit manual. these legal counsels (Annexure 20.14.1 d) by LSD.c) The
copy of Engagement forwarded by the LSD to the
Branch for maintenance. One original signed copy of the
letter maintained by LSD.d) LSD maintain a record of all
legal counsels on the panel of the Bank.
Business/82 Collateral Management Collateral Management Valid property documents are Property Examine liquidation of collateral is according to SOP and Eligibility Criteria of Legal Counsel/Lawyera) Must be a Unsettle
kept by the branch as collateral monitoring of the documents review by branch/Area and lawyer having a valid license;b) Having experience in
HO and selection of legal counsels are determined property mortgages/litigation for a period of at least 5
according to guidelines mentioned in credit manual. years;c) May have experience of dealing with Financial
Institutions and is on the panel of other banks;d) Must
have clean eCIB and verisys report, similar to the
requirement of a borrower;e) Must be willing to cooperate
with FMFB and provide timely and affordable services as
per the arrangement;f) The Lawyer’s office should be in
the close proximity of the Branch for close coordinate
Business/82 Collateral Management Collateral Management Valid property documents are Property Examine liquidation of collateral is according to SOP and Selection Process for Legal Counsela) The BM identify Unsettle
kept by the branch as collateral monitoring of the documents review by branch/Area and potential lawyers.b) .Basic information in the Lawyer
HO and selection of legal counsels are determined Selection Form (Annexure 20.16.2) completed for short-
according to guidelines mentioned in credit manual. listed lawyers for the panel.c) The BM conduct market
check for reputation of the lawyer, and obtain information
from other Financial Institutions if he/she is on the panel
there.d) Subsequently, the Lawyer Selection Forms
forwarded to ARM, who visit the lawyers and
verify/validate the information provided by the lawyer.e)
After complete check of the lawyer’s credentials, the ARM
recommend the potential panel of 3 lawyers to Head-LSD
(on the Lawyer Selection Form)f) Head-LSD conduct
telephonic verification for assessment of credentials of
the lawyers.
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Business/83 Collateral Management Collateral Management Collateral documents are kept by Loans guaranteed by Fixed Examine PB handling of Pension Books (PB) to ensure Handling of Pension Books (PB)a); Handing/taking over Unsettle
the branch and Pension/Salary Income (Salary/Pension) that all entries are properly recorded 2) Physical counting entries on register to record the inward and outward
received from approved eligible of PB to ensure that all pension books are available in movements.b) The BOM issue the pension books to
insititutions. branch MFO or relevant TL of the SO and update the PB Log
Register.c) MFO/TL upon completing the recovery from
pensioners from PPD return the PBs to BOM for safe
keeping;d) BOM & MFO/TL Both sign-off issue & receipt
loge) On request of the relevant TL, BOM issue the
Pension books to TL and the TL onwards carries or
dispatches to the PBs;f) The borrower visit the PPD on
his/her own and collect the pension amount or get
updated the PB from department where required;g)
Thereafter, the client responsible to return to the branch
or PPO-SO to deposit the instalment at the cash counter,
and return the pension book to the MFO. MFO recover
the Pension Book from the clients andhandover /dispatch
back to branch for safekeeping;h) Turn-around-time for
Return of PB in the Branch properly followedi) On the
lapse of the turnaround time granted to the customer, the
TL/MFO establish contact with the client for return of
PBk) Turn-around-time for Return of PB in the Branch will
be following;Channel PB if
issued to MFO PB if issued to
BorrowerBranch/Permanent Booth Same Day
3 DaysPP-SO
2 Days
5 DaysIn case of updating pension book 15
Days 15 Daysl). On the
PB.m). In case the client does not respond within TAT + 3
days, the MFO initiate physical visit to the client.n). If
despite of perusal of the MFO, the client does not return
the pension book, the matter escalated to the AM through
the BM for guidance and way forward to be adopted.
Business/83 Collateral Management Collateral Management Collateral documents are kept by Loans guaranteed by Fixed Examine PB handling of Pension Books (PB) to ensure Disposal of Collaterala) For Salary Loans no further Unsettle
the branch and Pension/Salary Income (Salary/Pension) that all entries are properly recorded 2) Physical counting process;b) In case of Pension through cash and further
received from approved eligible of PB to ensure that all pension books are available in loan is not being sought, the PB released only to the
insititutions. branch owner of the PB or the nominee in case of death of
owner after approval of BM (Annexure 17.10.2);c) The
BOM release the Pension Book to the borrower/nominee,
and take his acknowledgement on the Pension Log Book
(Annexure 17.8.3) and collateral Release Form
(Annexure 17.10.2).
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Business/84 Collateral Management Collateral Management Valid property documents are Property Examine procedure of release of collateral are according Release of Collaterala) Collateral Release Form Unsettle
kept by the branch as collateral to manual requirement and branch maintained all record (Annexure 17.10.2) initiated.b) BM/CO jointly
approve/authorize the release of collateral and BOM
release the collateral and update the register of
securities.c) The collateral document released only to the
owner of the collaterald) In order to release the collateral
document, a Redemption Deed (Annexure 20.11.4)
executed in favour of the client/owner(s)/nominee. The
cost of the Redemption Deed borne by the client;e) The
original collateral documents along with original
Redemption Deed handed over to the client. f) . The
client check the documents and sign the receipt of his/her
collateral documents in the Register ofSecurities-
Property Collateral (Annexure 20.9.2)g) Upon completion
of release of collateral documents, the Register of
Securities-Property Collateral signed off by the BOM and
the BM;h) Subsequently, the Collateral Report in the
system (MIS) updated to incorporate the physical release
of collateral documents by the BOM;i) The print-out of the
report retained in the client’s file by the loan officer as
evidence of closure of loan.
Business/85 Collateral Management Collateral Management Valid property documents are Property Examine process follow by branch in case of repeat loan Repeat Loansa) For repeat loans against Commercial Unsettle
kept by the branch as collateral are as per SOP. and Housing Property, the collateral documents not be
releasedb) A repeat loan or top-up of the SAME
AMOUNT against pass-book may be given to the client
without release of property document. For repeat loans of
HIGHER VALUE, the collateral documents need to be
released to the client for appropriate lien marking:c)
Property reassessed for market value, to determine the
loan amount, however if the property value assessed
earlier ensures the debt service ratio then fresh valuation
not required;d) Fresh legal documents i.e. Memorandum
of Deposit of Title Deed executed. In case of joint
ownership,Personal Guarantee Deed executed by the
owners.e) Requisite entries made in the Register of
Securities- Property Collateral (Annexure 20.9.2) to
document arepeat loan. Collateral Report shall also be
accordingly updated in the Bank MIS
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Business/86 Collateral Management Collateral Management Valid property documents are Property Examine that all legal and processing documents are Legal and Processing Documentsa) Letter of Intent to Unsettle
kept by the branch as collateral obtained as per SOP. create equitable mortgage (Annexure 20.7.3);b)
Memorandum of Deposit of Title Deed (Annexure 7.5.4.) -
to be executed by the client and joint owners of
theproperty, in case property with Allotment
Letter/Registered Sale Deed (Registry) in Urban and
Semi-Urban Areas; Extract Forms (for Sindh) and Fard e
Milkiyat (Rest of the country);c) Third Party Personal
Guarantee Deed (in case 3rd party ownership/joint
ownership; (Annexure 15.5). Power ofAttorney from the
other owners shall not be acceptable;d) The client
deposit original Title document (Registered Deed,
Allotment Letter, Pass Book, Lease Deed, etc.);e)
Property Valuation Report (if required);f) Legal Opinion, if
required (Annexure 20.4.4);g) Redemption Deed
(Annexure 20.11.4. The stamp paper for redemption
deedssued in the name of thebank in favour of the client
after settling his/her all dues.
Business/86 Collateral Management Collateral Management Valid property documents are Property Examine that all legal and processing documents are Creation of Charge to Property with Allotment Unsettle
kept by the branch as collateral obtained as per SOP. Letter/Registered Sale Deed (Registry) in Urban and
Semi-Urban Areasa) The client/owner(s) of the property
execute a Memorandum of Deposit of Title Deed and
bring the original Title documents of the property to the
Bank;b) In case of allotment/transfer letters issued by
some housing authorities, permission to mortgage (or
NOC tomortgage (Annexure 20.7.2.a) obtained before
creating charge on the properties. Wherever there is a
mandatory requirement (as guided by the legal counsel),
the same obtained by writing a letter to theproperty
document issuing authority along with property owner’s
request (Letter of Intent Annexure 20.7.3), before
creating charge through Memorandum of Deposit of Title
Deed;c) The client/owner(s) execute a Letter of Intent to
create equitable mortgage (Annexure 20.7.3). In case of
joint ownership, or property being in the name of
guarantors, Third Party Personal Guarantee 15.5
takend). Letter of intimation for Entries of Mortgage in
favour of FMFB (Annexure 20.7.4) dispatched to the
concerned authority.e) The original Title Deed (annexure
20.7.5) along with copy of letter for Entries of Mortgage in
favour of FMFB deposited with the Bank before
processing of disbursement of loan;
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Business/86 Collateral Management Collateral Management Valid property documents are Property Examine that all legal and processing documents are Creation of Charge to Agricultural Property with Pass Unsettle
kept by the branch as collateral obtained as per SOP. Booka) Once the loan has been approved, the client
must bring original Pass Book of the land (Red and
Green Pass Book) to the branch. In case, the property
issued is in the name of the guarantors or joint
ownership, Third Party Personal Guarantee Annexure
15.5 taken.b) The loan officer provide a Zair-e-bar
certificate along with a covering letter (Annexure 20.8.2)
to the client.c) The Patwari enter the loan details in the
Record of Rights and in the Pass Book. The Red Pass
Book retained by the Patwari, while the Green Pass
Book returned to the client along with the zair-e-
barcertificate. The patwari issue a Parth Patwar
(fard/jamabandi) with charge marked on it; or client can
obtain computerized Fard where online system is
available.
d) The Parth Patwar along with the original Green
Pass Book provided to the Bank.e) Within 45 days of
disbursement client obtain Parth Sarkar from Patwari and
deposit in to the branch
Business/87 Collateral Management Collateral Management Valid property documents are Property Examine that collateral documents at the branch and joint Safe-keeping of Collateral Documents at the Brancha) Unsettle
kept by the branch as collateral custodians during field visit BM and BOM joint custodians for safe-keeping of the
collateral documents;b) BOM maintain the Register of
Securities - Property Collateral (Annexure 20.9.2);c)
Original documents of the collateral taken over by the
BOM from the client, prior to the disbursement. A copy of
the original title documents made to be placed in the
client’s loan file;d). BOM make requisite entries in the
Register of Securities - Property Collateral (Annexure
20.9.2). Subsequently, the BOM process the
disbursement and update the Collateral Report in the
system;e) After the disbursement, the original legal and
collateral documents placed in safe as per record
management guidelines of the Bank.
Business/88 Collateral Management Collateral Management Gold is securely kept at the Gold Bar or Gold Ornaments Examine that loan is disbursed against type of gold as Type of Golda) Gold bars and / or Gold ornaments of 18 Unsettle
branch as per IFP manual mentioned in credit manual Carats and above;b). Gold jewellery owned by the client
requirements or his / her blood relative’s. Blood relative can be
borrower’s parents and children, brothers and sisters.
Spouse, though not a blood relative, can be considered
for ownership of collateral;c). Minimum net collateral
value as per LTV ratio mentioned in the Product
Programs;d). Maximum net collateral value preferably not
exceed 2.5 times of the loan.
Business/89 Collateral Management Collateral Management Release of collateral in specific Release of Collateral in Special Examine that SPA available in branch record and Owner of the Collateral is Abroada) Owner issue a Unsettle
circumstances is adequately Circumstances attested/verified by the Pakistani embassy and also Special Power of Attorney (SPA) preferably in favour of
documented and approved. collateral release to the attorney holder after necessary nominee or any other person to collect the collateral
verification i.e. CNIC check etc. (document);b) SPA attested/verified by the Pakistani
embassy.c) Receipt of SPA dully attested/verified, the
collateral (documents) released to the attorney holder
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Business/90 Collateral Management Collateral Management Gold is securely kept at the Gold Bar or Gold Ornaments In case of release of collateral, all requirement are Release of Collaterala) The collateral released either to Unsettle
branch as per IFP manual fulfilled and proper acknowledgement obtained by the owner of the collateral or to the borrower, as specified
requirements customer. by the owner of the collateral in the Appraisal and
Verification Form.b). The owner of the collateral nominate
at least two individuals in the Loan Application Form, as
his/ her next of kin in case of his/her death.c) In case the
CNIC bears the thumb impression of the Collateral
Owner, he or she have to present his / her Original CNIC
at the time of Collateral release.d) The customer is
required to collect the gold placed with bank within 03
working days of the loan adjustment and in case of delay
customer have to pay Rs. 10/- per day as collateral
handling charges. Branch to also release the gold
collateral (preferably) immediately after the loan is
adjusted fully, or within 03 working days from the
adjustment of the loan or request from the customer.e)
BOM responsible to hand-over the collateral to the client.
In case of repeat loans (top-up, roll-over or
enhancement), the collateral bag brought to the BM’s
room for assessment along with additional goldf) The
client unseal the bag, check the items and subsequently
sign receipt of his/her collateral in the Register of
Securities-Gold Collateral, and on the Collateral Release
Form (Annexure 17.10.2) to acknowledge the receipt of
collateral. In case of repeat loans (top-up, roll-over or
enhancement), the client sign the release in the Register
of Securities-Gold Collateral. However, an
Acknowledgement of the Receipt of Collateral will not be
required;g) Upon completion of the release of collateral,
the Register of Securities-Gold Collateral signed off by
the BM, BOM, and Teller acknowledging the release of
collateral.h) Subsequently, the Collateral Report in the
of the collateral by the BOM.
Business/93 Product Specific Product Specific Loans are extended as per General Purpose Financing 1) Examine from LAF that loan extended to clients for Loan Disbursement for all clients, both for Social and Unsettle
product specification General Purpose and all requirement meet. Consumption needs, made through borrower’s deposit
requirements. 2) Examine from field visit that account at FMFB
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Business/93 Product Specific Product Specific Loans are extended as per General Purpose Financing 1) Examine from LAF that loan extended to clients for Loan Processing Documentationsa. Any ONE of the Unsettle
product specification General Purpose and all requirement meet. following documentary evidence mentioned against each
requirements. 2) Examine from field visit that purpose required to access financial facilities for Social
purpose of loans are utilized for said purpose. Needs:i. Education1. Any Proof of admission or
enrollment of child in the education institution.ii. Health1.
Medical Certificate2. Referral or discharge slip etc.
proving ailment of the patient issued by the attending
physician / nurse / LHV or any other health practitioneriii.
Housing Improvement1. Technical service provider /
contractor’s (including govt. contractors) estimates
regarding the structural improvement required2. Cost
Voucher/brochures and specification of the household
appliances to be purchasediv. Common Community Uplift
Projects1. Documentation requirements to be shared by
Product Amendments, for specific common community
uplift projects.b. For loans against consumption needs,
there is no documentary evidence required.REPEAT
CLIENTSa. Repeat clients not required to submit
documentary proof. However, MFO required to make
physical verification in order to assess the genuineness
of their stated financing needs.
Business/93 Product Specific Product Specific Loans are extended as per General Purpose Financing 1) Examine from LAF that loan extended to clients for Methodology Unsettle
requirements. 2) Examine from field visit that a. Solidarity Group
purpose of loans are utilized for said purpose. Methodology
Business/93 Product Specific Product Specific Loans are extended as per General Purpose Financing 1) Examine from LAF that loan extended to clients for Purpose of CreditFinancing facility would be available Unsettle
product specification General Purpose and all requirement meet. for:a. Specific Social Needs i.e.i. Education - e.g.
requirements. 2) Examine from field visit that Secondary, Higher Secondary etc.;ii. Health;iii. Housing
purpose of loans are utilized for said purpose. improvements; andiv. Common community uplift
programs;b. Emergency and Consumption needs;
Business/93 Product Specific Product Specific Loans are extended as per General Purpose Financing 1) Examine from LAF that loan extended to clients for The minimum loan Amount is PKR. 25,000/- Unsettle
requirements. 2) Examine from field visit that Social Needs
purpose of loans are utilized for said purpose. Collateral Maximum (First Cycle) – PKR
Maximum (Repeat Cycle) - PKRGroup
100,000
150,000 Personal Guarantee, 3PG
100,000
150,000Gold/CNC
150,000
150,000Consumption Need
Group
50,000
100,000Personal Guarantee,
3PG 50,000
100,000Gold/CNC
150,000
150,000
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Business/94 Product Specific Product Specific Loans are extended as per Enterprise Finance 1) Examine from LAF that loan extended to clients who Business Ownership Unsettle
requirements. business eligibility meet and also check purpose of It established that
business are properly mentioned on LAF. 2) ownership of the business concern is in the name of
Check repayment payment frequency is as per manual client. The businesses following corporate status:-i. Sole
requirement and insurance documents are attached with Proprietorship Concern;ii. Family Concern; (A business
LAF. 3) Examine from field visit that purpose of loans run by a family members jointly);iii. Partnership (whether
are utilized for said purpose. registered or unregisteredSole ProprietorshipLoan in the
name of sole proprietor.Family ConcernIn case of family
business, where family members work together in the
business, the main person who is handling the business
ascertained, and the loan may be approved in his/her
name. However, an NOC from other partners taken on
the format as perAnnex-2 Partnership Firm.Partnership
(whether registered or un registered)
In case of formal partnership between

family members or other than family members, The loan
disbursed in the name ofManaging Partner. However, an
NOC from other partners taken on the format as per
Annex-2a. For certain types of business i.e. medical
stores valid license must be available in the name of the
client, his/her employee or any other partner.b. If
entrepreneur is engaged in some driving business
himself/herself, copy of valid registration document
establishing his/her ownership shall be required;
Business/94 Product Specific Product Specific Loans are extended as per Enterprise Finance 1) Examine from LAF that loan extended to clients who Eligibility CriteriaGroup Loans i Experience In the same Unsettle
product specification are involved in business as defined in product and Business 1 year; For start-up enterprise, this condition is
requirements. business eligibility meet and also check purpose of relaxed.ii.Type of Business Commercial or Residential iii
business are properly mentioned on LAF. 2) Employment Not applicable Individual - New to Industryi
Check repayment payment frequency is as per manual Experience 2 years.ii.Type of Business Commercial or
requirement and insurance documents are attached with Residential iii Employment As per PRs definitions, micro
LAF. 3) Examine from field visit that purpose of loans entrepreneur either be self- employed or employ few
are utilized for said purpose. individuals not exceeding 10 (excluding seasonal
labor)Individual - Universal Repeati Experience 1
year.ii.Type of Business Commercial or Residential iii
Employment As per PRs definitions, micro entrepreneur
either be self- employed or employ few individuals not
exceeding 10 (excluding seasonal labor)
Business/94 Product Specific Product Specific Loans are extended as per Enterprise Finance 1) Examine from LAF that loan extended to clients who Lending Methodology Unsettle
requirements. business eligibility meet and also check purpose of a. Solidarity Group
business are properly mentioned on LAF. 2) Methodologyb. Individual BasisLoan Tenor
LAF. 3) Examine from field visit that purpose of loans Group Loans
a. Minimum: 3
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Business/94 Product Specific Product Specific Loans are extended as per Enterprise Finance 1) Examine from LAF that loan extended to clients who Purpose of CreditTo facilitate micro entrepreneurs and Unsettle
product specification are involved in business as defined in product and micro enterprises for:a. Temporary Working Capital
requirements. business eligibility meet and also check purpose of (TWC):TWC requirements are short term requirements of
business are properly mentioned on LAF. 2) the entrepreneurs.i. Purchase inventories, manage
Check repayment payment frequency is as per manual receivables, make payment to creditors, etc. for micro
requirement and insurance documents are attached with enterprises;ii. Pay for other costs of enterprises e.g.
LAF. 3) Examine from field visit that purpose of loans rents, travelling and conveyance,utilities, labor charges,
are utilized for said purpose. other overheads, selling and administrative expenses,
etc.b. Permanent Working Capital (PWC):a. Asset
Acquisition:i. Purchase or build business assets e.g.
tools, implements, small machinery, renovation of
business premises, etc. for micro enterprises.
Business/94 Product Specific Product Specific Loans are extended as per Enterprise Finance 1) Examine from LAF that loan extended to clients who Age 18 – 64 years. The age of the client not exceed 65 Unsettle
product specification are involved in business as defined in product and years upon maturity of the loan.
Business/95 Product Specific Product Specific Loans are extended as per Livestock Finance 1) Examine from LAF that loan extended to clients who Age 18 – 64 years. The age of the client not exceed 65 Unsettle
product specification are involved in business of livestock and business years upon maturity of the loan.
for said purpose.
Business/95 Product Specific Product Specific Loans are extended as per Livestock Finance 1) Examine from LAF that loan extended to clients who Type of Credit Short to medium term financial Unsettle
product specification are involved in business of livestock and business facilityPurpose of Credit Financing facilities are available
requirements. eligibility meet and also check purpose of business are for meeting economic and social needsLending
properly mentioned on LAF. 2) Check repayment Methodology a. Individual
for said purpose.
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Business/95 Product Specific Product Specific Loans are extended as per Livestock Finance 1) Examine from LAF that loan extended to clients who Types of Clients Unsettle
requirements. eligibility meet and also check purpose of business are CAT A: Permanent
properly mentioned on LAF. 2) Check repayment Employee - FMFBa. Permanent Employees of inducted
payment frequency is as per manual requirement and Eligible Institutions who have salary Transferred to FMFB
insurance documents are attached with LAF. 3) Account or AKDN Institution Employee. At least one
Examine from field visit that purpose of loans are utilized salary credited into FMFB Account of the client before
for said purpose. loan disbursed (Not applicable to AKDN Institution
Employee).b. Client submit 3 salary slips or bank
statement showing 6 salary credits.c. Minimum length of
service with current employer: 1 year (Not applicable for
repeat clients).d. The client on permanent payroll of the
organization/dept.e. The client confirmed full time
employee of the organization.CAT B: Permanent
Employeea. Permanent Employees of inducted Eligible
Institutions (See clause 20).b. Client should submit 3
salary slips or bank statement showing 6 salary credits.c.
Minimum length of service with current employer: 1 year
(Not applicable for repeat clients)d. The client on
permanent payroll of the organization/dept.j. The client
confirmed full time employee of the organization.CAT C:
Contractual Employeea. Contractual Employees. No
eligible Institution induction process to be followed.b.
Client should submit 3 salary slips or bank statement
showing 6 salary credits or Employer certification (Annex
1)c. Minimum length of service with current employer: 3
years (Not applicable for repeat clients)
for said purpose.
Business/95 Product Specific Product Specific Loans are extended as per Livestock Finance 1) Examine from LAF that loan extended to clients who Client Eligibility – Rearing Dairy Unsettle
product specification are involved in business of livestock and business Fishery Poultry 1+ year 3+
requirements. eligibility meet and also check purpose of business are years 3+ years 3+ years
for said purpose.
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Business/95 Product Specific Product Specific Loans are extended as per Livestock Finance 1) Examine from LAF that loan extended to clients who Business Eligibility Unsettle
requirements. eligibility meet and also check purpose of business are Rearing
insurance documents are attached with LAF. 3) a. Small animals: 2 – 25b. Large animals: 2- 10c. In
Examine from field visit that purpose of loans are utilized case of small animals, at the time loan application,
for said purpose. availability of animals is not mandatory.Dairy
a. Minimum 2 largemilk producing

( milching) animals.b. Maximum number of animals
(including the animal being financed by FMFB-P) 10;c.
Minimum Milk sales: 5 liters per day;d. Availability of at
least one milk producing (milching) animal at the time of
loan applicatione. The age of the milk producing
(milching) animals (in case of purchasing a new animal)
between 9 months – 7 years upon loanexpiry. The same
considered in case the loan is being extended against
existing animal.Fishery
a.
Minimum size of fish farm: 2 kanalb. Client maintain at
least 300 - 2-inch fish finger for the nurturing pond (as a
best practice for2 kanal), for one acre, the best practice is
1,200 fish fingerc. Mortality rate of 10% consideredd.
Minimum production/quantity of the fish in the production
pond per acre 800, and 2 kanal 200;e. The ideal weight
of each fish at the time of sale 1.5-2 kgsf. Minimum
production/quantity of the fish in the production pond per
acre 800, and 2 kanal 200Poultry Poultry (Layer)a. Min.
bird flock: Plain: 100b. Mountainous : 30c. Rearing period
: 5 monthsd. Egg-laying time : 79 monthse. Bird is sold
after 12-13 monthsf. Minimum egg production per bird
per annum: 210 eggs; a bird lay eggs 5 days a weekg.
Loans given to a client who already has an operating
business (i.e. not starting to rear birds)h. Average
Business/95 Product Specific Product Specific Loans are extended as per Livestock Finance 1) Examine from LAF that loan extended to clients who Type of Credit Unsettle
requirements. eligibility meet and also check purpose of business are a. Short term working
properly mentioned on LAF. 2) Check repayment capital.b. Medium term finance for dairy business,
payment frequency is as per manual requirement and specifically for purchase of milking animal
for said purpose.
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Business/95 Product Specific Product Specific Loans are extended as per Livestock Finance 1) Examine from LAF that loan extended to clients who Purpose of Credit Unsettle
requirements. eligibility meet and also check purpose of business are Rearing a. Purchase of small
properly mentioned on LAF. 2) Check repayment animals and large animals for rearing and fattening.b.
payment frequency is as per manual requirement and Working Capital for rearing and fattening businessDairy
for said purpose. a. Purchase of
productive/milking animal (cow and buffalo) for dairy
business i.e. selling milk. Loan can be given against
existing milching animalsb. Financial facility for
productivity enhancement of existing herd (large
animals)Fish Farming1. Loan given for any one or two of
the following purposea. Preparation/development of fish
pondb. Purchase of layer/finger fishc. Payment of
transportation chargesd. Electricity chargese. Cost of
labor, feed, fodder, other inputs, consultancy services,
etc.Poultry
a.
Construction/renovation of poultry Farms/Shedsb. Cost of
birds/day old chicksc. Cost of feed, medicine,
wages/labor chargesd. Payment of transportation
Business/95 Product Specific Product Specific Loans are extended as per Livestock Finance 1) Examine from LAF that loan extended to clients who Loan Tenor and Repayment FrequencyRearingBullet Unsettle
product specification are involved in business of livestock and business Payment: 12 Months;Monthly/Quarterly: 12-24
requirements. eligibility meet and also check purpose of business are MonthsDairy
payment frequency is as per manual requirement and Monthly/Quarterly: 12-24
insurance documents are attached with LAF. 3) Months;Fish Farming PoutBullet Payment: 12 Months
Examine from field visit that purpose of loans are utilized Broiler: Quarterly Installment: 12 monthsLayer: Monthly
for said purpose. Installment: 12 months
Business/95 Product Specific Product Specific Loans are extended as per Livestock Finance 1) Examine from LAF that loan extended to clients who Insurance Unsettle
requirements. eligibility meet and also check purpose of business are a. All clients covered under
properly mentioned on LAF. 2) Check repayment credit linked life insurance as per policy;b. All client
payment frequency is as per manual requirement and wanting to purchase large animal eligible for coverage
insurance documents are attached with LAF. 3) under the LISB Insurance scheme of SBP, however
Examine from field visit that purpose of loans are utilized enrollment under the program is not mandatory;c. In case
for said purpose. of Animal Hypothecation, Livestock Insurance is
mandatory;
Business/96 Product Specific Product Specific Loans are extended as per Micro Pensioner Loan 1) Examine from LAF that loan extended to clients who Credit-linked Life Insurance All loans covered under the Unsettle
product specification are Micro Pensioner and also check type of clients Credit-linked Life Insurance
Business/96 Product Specific Product Specific Loans are extended as per Micro Pensioner Loan 1) Examine from LAF that loan extended to clients who Debt Burden Ratio Unsettle
requirements. 2) Check repayment payment a. Loan installment
frequency is as per manual requirement and insurance not exceed 70% of the net monthly/quarterly pension
documents are attached with LAF. amount, depending upon monthly/quarterly repayment
frequency respectively
Business/96 Product Specific Product Specific Loans are extended as per Micro Pensioner Loan 1) Examine from LAF that loan extended to clients who Loan Tenor Unsettle
requirements. 2) Check repayment payment a. Minimum : 3 Monthsb.
frequency is as per manual requirement and insurance Maximum : 36 Months
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Business/96 Product Specific Product Specific Loans are extended as per Micro Pensioner Loan 1) Examine from LAF that loan extended to clients who Repayment Frequencya. Monthlyb. Quarterly (Only in Unsettle
product specification are Micro Pensioner and also check type of clients Mountainous Areas)
Business/96 Product Specific Product Specific Loans are extended as per Micro Pensioner Loan 1) Examine from LAF that loan extended to clients who Target Market Unsettle
requirements. 2) Check repayment payment Retired
frequency is as per manual requirement and insurance Employees/spouses of deceased employees receiving
documents are attached with LAF. pensions from both Government
Departments/autonomous organizations and Private
Organizations offering pension payments to its retired
Business/96 Product Specific Product Specific Loans are extended as per Micro Pensioner Loan 1) Examine from LAF that loan extended to clients who Type of Credit Short to medium term financial Unsettle
product specification are Micro Pensioner and also check type of clients facilityPurpose of Credit Financing facilities are available
requirements. 2) Check repayment payment for meeting economic and social needsLending
frequency is as per manual requirement and insurance Methodology IndividualAlternate Security Instrument
documents are attached with LAF. Pension
Business/96 Product Specific Product Specific Loans are extended as per Micro Pensioner Loan 1) Examine from LAF that loan extended to clients who Types of Clients Unsettle
requirements. 2) Check repayment payment CAT A: Account at FMFBa.
frequency is as per manual requirement and insurance Pension is received through account transfer into client
documents are attached with LAF. Account at FMFB. b. Client have a Copy of Pension
Order, Retirement Letter, Service Letter etc.CAT B:
Physical PBa. Pension is received via OTC cash
disbursement at a designated Pension Paying
Department (PPD)b. Pension/retirement book in client’s
name, or in the name of his successorCAT C: Account at
other FI CAT D: EOBI Pensionersa. Pension is received
through account transfer into client Account at other FI.b.
Client have a Copy of Pension Order, Retirement Letter,
Service Letter etc. which clearly mentions the details of
client’s service with the Department / Institution along
with the Pension Amount he is due to receive.c. Client
submits an undated cheque of the total disbursement
amount (principal + service charge)d. Client submits
Authority Letter (Annex-1) authorizing the MFO to have
the Bank Statement, of the client’s Pension
Account,issued from the respective Bank Branch. The
Bank statement contain at least 3 Pension Credits.CAT
D: EOBI Pensionersa. Client EOBI status is verifiable
from EOBI online facilitation system.b. Bank
Statement/MiniStatement contains at least one Pension
credit.
Business/96 Product Specific Product Specific Loans are extended as per Micro Pensioner Loan 1) Examine from LAF that loan extended to clients who AgeAge Segment 118 – 64 years a. The maturity of the Unsettle
product specification are Micro Pensioner and also check type of clients loan not go beyond the 65th birthday of the customer.Age
requirements. 2) Check repayment payment Segment 264– 72 years
documents are attached with LAF. b. The loan
tenor commence AFTER the 64th birthday of the client,
and the maturity of the loan not go beyond 72nd birthday
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Business/96 Product Specific Product Specific Loans are extended as per Micro Pensioner Loan 1) Examine from LAF that loan extended to clients who APR% appliable as per latest SOC. Unsettle
Business/97 Product Specific Product Specific Loans are extended as per Student Financing 1) Examine purpose of loan properly mentioned on LAF Co-Borrower ArrangementEducation loan extended Unsettle
product specification 2) Examine eligible criteria for Prime borrower under a Co-Borrower Arrangement i.e. loan booked in the
requirements.-STF and student met by branch name of two persons:1. Prime Borrower: Parent/Family
3) Check legal Member ( i.e. Blood Relative) of the student;2. Student;
Business/97 Product Specific Product Specific Loans are extended as per Student Financing 1) Examine purpose of loan properly mentioned on LAF Eligible Prime Borrower (Parent/Family Member)1. Unsettle
product specification 2) Examine eligible criteria for Prime borrower Having annual income (net of business expenses) of Pkr
requirements.-STF and student met by branch 500,000 or less i.e. Pkr 41,666 per month approximately,
3) Check legal as per the MFB Prudential Regulation (and as revised
documentation obtained from borrower and disbursement from time to time);2. have a valid CNIC/SNIC & age
made to instittution direct. between 18-60 years;3. Residing in urban cities, rural
towns and villages, salaried or self-employed;4. Having
aggregate credit exposure from financial institutions, not
exceeding Pkr 150,000/- at any given point in time;5.
Permanent resident of the operational vicinity of the
Bank’s branch/POL/PB (where the loan will be booked);6.
Preferably, the Prime Borrower will have multiple sources
of income in the household;7. Must have clean credit
history, as per the Credit Manual
Business/97 Product Specific Product Specific Loans are extended as per Student Financing 1) Examine purpose of loan properly mentioned on LAF Eligible Student1. Completed Grade:i. Bachelors Level: Unsettle
product specification 2) Examine eligible criteria for Prime borrower Completed 12th grade level education (F.Sc., F.A., A
requirements.-STF and student met by branch Level, or equivalent) or students already enrolled in a
3) Check legal Bachelors courseii. Masters Level: Completed Bachelors
documentation obtained from borrower and disbursement level (or equivalent) or students already enrolled in a
made to instittution direct. Masters courseiii. Technical & Vocational: Completed at
least 8th grade level of education (Middle) and subject to
grade completion requirement for different courses2. Past
Academic Record: Last exam result should reflect at least
50% marks achievement or 2.5 GPA (out of 4 GPA
points). This requirement is not applicable for technical
and vocational education;3. Must have a valid
CNIC/SNIC4. Age: Between 18- 29 years5. The Student
may be seeking admission/undergoing educational
course in another geographical location than his/her
permanent residence;6. Clean credit history7. Only one
Student in a household/family can be considered for this
loan facility
Business/97 Product Specific Product Specific Loans are extended as per Student Financing 1) Examine purpose of loan properly mentioned on LAF Laon Repayment Frequency Unsettle
requirements.-STF and student met by branch Option 1:
3) Check legal
made to instittution direct. a. Monthly Instalment;b. Bullet Instalment (6-
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Business/97 Product Specific Product Specific Loans are extended as per Student Financing 1) Examine purpose of loan properly mentioned on LAF Legal Documentation Unsettle
requirements.-STF and student met by branch a. Financing Agreement
3) Check legal (Annex 7) signed by both the Prime Borrower and
documentation obtained from borrower and disbursement Student. b. The Loan Amount and Loan Amount
made to instittution direct. Repayable entered in the Financing Agreement pertain
ONLY to the FIRST DISBURSEMENT being processed.c.
For each successive disbursement/release of tranche as
committed in the Offer Letter, a revised Repayment
Schedule generated.d. In case the Prime Borrower and
Student are in different cities, the authorized FMFB
branch (where the loan is booked) facilitate to have
scanned copies of the Revised Repayment Schedule
sent to respective location for signatures of Student. e. In
case the client requests for loan enhancement in addition
to the loan amount originally committed at the time of
loan application and agreed upon in the Offer Letter
(Annex 5), a fresh Financing Agreement shall be signed.f.
Stamp duty as per policy shall be payable by the Prime
Borrower on the executions of Financing Agreement.
Business/97 Product Specific Product Specific Loans are extended as per Student Financing 1) Examine purpose of loan properly mentioned on LAF Loan Disbursement Unsettle
requirements.-STF and student met by branch a. Financing costs of
3) Check legal education directly be paid to the educational institution.b.
documentation obtained from borrower and disbursement If there is an Equity component of the Loan Structure
made to instittution direct. plan i.e. total payment to be made to the educational
institution, the Prime Borrower deposit the requisite
amount of equity contribution into the deposit/
disbursement account before loan disbursement is
processed.c. Based on the instructions from the Prime
Borrower, a Banker’s Cheque prepared for the notified
amount from the funds in the deposit/disbursement
account. d. In case the college/university is situated in
another city of the country (other than the location of the
authorized branch of the Prime Borrower), FMFB-P
facilitate by issuing the Banker’s Cheque through another
branch closest to the college/university location.e. The
charges of Bankers’ Cheque borne by the Prime
Borrower. f. No Cash disbursements made.
Business/97 Product Specific Product Specific Loans are extended as per Student Financing 1) Examine purpose of loan properly mentioned on LAF Loan Processing Unsettle
requirements.-STF and student met by branch For New Clients:a. Loan
3) Check legal Application Form;b. Last educational transcript/mark
documentation obtained from borrower and disbursement sheet;c. University/College fee structure/brochure;For
made to instittution direct. Repeat Clients:d. Repeat Loan Application Form (Annex
6);e. Last educational transcript/mark sheet;Legal/Loan
DocumentsFor New Clients:a. Offer Letter (Annex 5);b.
Financing Agreement;c. Third Party and Prime
Borrower’s Personal Guarantees (One time for
amaximum amount of Pkr 150,000);d. Form for issuance
of Banker’s Cheque in favour of the college/university;For
Repeat Clientse. Repeat Loan Application Form (Annex
6);
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Business/97 Product Specific Product Specific Loans are extended as per Student Financing 1) Examine purpose of loan properly mentioned on LAF Loan Tenor Unsettle
requirements.-STF and student met by branch Education Course
3) Check legal Option 1 Option
documentation obtained from borrower and disbursement 2Bachelors/Masters Course 6, 12 months
made to instittution direct. 24, 36, 48 monthsTechnical Education
6, 12 months 24 months
Business/97 Product Specific Product Specific Loans are extended as per Student Financing 1) Examine purpose of loan properly mentioned on LAF Purpose of Loan Financing facilities offered for meeting Unsettle
product specification 2) Examine eligible criteria for Prime borrower educational expenses –Admission fee, Tuition Fee,
requirements.-STF and student met by branch Examination Fee, Hostel Fee, or any other fee, which can
3) Check legal be paid directly to institution.
documentation obtained from borrower and disbursement Level of
made to instittution direct. Education: Financing wprovided for meeting educational
expenses for tertiary education i.e. Bachelors, Master,
Professional Diplomas/Certificates, and Technical
Education;Study period: Financing available for
degree/courses not exceeding 4 years.
Business/97 Product Specific Product Specific Loans are extended as per Student Financing 1) Examine purpose of loan properly mentioned on LAF Study Period Unsettle
requirements.-STF and student met by branch a. Bachelors course:
3) Check legal Maximum 4 yearsb. Masters course: Maximum 2 yearsc.
documentation obtained from borrower and disbursement Technical Education: Maximum 1 year
Business/98 Product Specific Product Specific Loans are extended as per IFP By physical verification of gold against disbursement Security of Loan - Collateral Arrangementa,Gold bars and Unsettle
product specification By Verifying other details like quantity ,jewellers or /Gold ornamentsb. FMFB’s Term Deposit Receipt
requirements. documents etc. (TDR) or deposit at FMFB’s branch in the name of the
By reviewing of TDR forms and certificates for any client or any other third party/guarantor. (IFP)c.National
discrepencies in terms & conditions to ensure accuracy Saving Certificates (Defense Saving Certificates, Special
and completeness Saving Certificates) in the name of the client; (IFP)
Business/98 Product Specific Product Specific Loans are extended as per IFP By physical verification of gold against disbursement Specific Requirements in case of IFP Unsettle
requirements. documents etc. A certificate of encashment value from
By reviewing of TDR forms and certificates for any relevant authority obtained and verified.
and completeness
Business/99 Product Specific Product Specific Loans are extended as per IFP By reviewing certificates to enusre verification Following margin maintained on the Encashment/face Unsettle
product specification Recalculation to ensure that loan is disbursed after value of the relevant collateral for determination of the
requirements. consideration of encashment/face value loan amount:i. Installment Loan: 10%ii. Bullet Loan: 25%
Business/100 Product Specific Product Specific Loans are extended as per IFP By reviewing documents (LAF)to ensure that extension Extension of loan - Loan Rollover Loan Top upLoan Unsettle
product specification were given on merit basis Rollover (IFP)
requirements.
Business/101 Product Specific Product Specific Loans are extended as per PIF Check date of disbursement of loan to ensure Loan disbursement -Loan to be disbursed after 15th of Unsettle
product specification disbursement is after 15th of month so that monthly fees month
Business/102 Product Specific Product Specific Loans are extended as per MIRP Check rent agreement/ evidence provided by client Verify Business Location in case of rented - Rent Unsettle
product specification agreement / evidence to be provided
requirements.-MIRP
Business/103 Product Specific Product Specific Loans are extended as per PIF Check rent agreement/documents to verify operation of Operating business in case of Rented business location Unsettle
product specification business - Operating business at same business location for last 3
requirements.-PIF years
Business/104 Product Specific Product Specific Loans are extended as per PIF Check whether disbursement made through FMFB Security of Loan - Bank account of client to be opened Unsettle
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Business/105 Product Specific Product Specific Loans are extended as per MIRP Check whether Focus deposited cash as a collateral in Collateral - Cash deposit by Focus at account in Fmfb Unsettle
requirements.-MIRP
Business/106 Product Specific Product Specific Loans are extended as per PIF Confirm whether branch maintained and regulary Regulary Updating Marketing and Lead Tracking MIS Unsettle
Business/107 Product Specific Product Specific Loans are extended as per PIF Confirm whether eligible employment institution is Registration of Employment Institution - Franchise Unsettle
product specification registered with local board or authority agreement of franchises
Business/108 Product Specific Product Specific Loans are extended as per PIF Confirm whether Impact assesment form (Annex 11) filled To gauge the impact of financial facility on overall school - Unsettle
product specification by school owner Impact Assesment Form (Annex 11) to be filled by school
requirements.-PIF owner
Business/109 Product Specific Product Specific Loans are extended as per MIRP If guarantor is an employee, then his net salary should be Credit Worthness of Guarantor - Guarantors net salary to Unsettle
product specification 3 times greater than loan installment amount. For be 3 times greater than the loan installment amount in
requirements.-MIRP verification, his latest monthly salary certificate will be case if guarantor is an employee
required
If guarantor is a business man, he will be required to Guarantors net worth
provide annual wealth return lodged with FBR. In case he atleast 3 times greater than loan amount
Business/110 Product Specific Product Specific Loans are extended as per Agriculture finance product Loans are extended as per product specification - Loan for Two Crop cyclesi. Branches can disburse Unsettle
product specification requirements.-AFP single loan for to crops.ii. Cashflow is prepared in
requirements.-AFP accordance to the two crops being financed.iii. The
financing facility is distributed in two partsa. the total loan
amount matches the financing amount as per the
cashflowb. the loan maturity of both loans matches the
harvest cycles of crops being financed.c. the client is
required to deposit the service charged accrued till the
time of the harvest of the first cycle.d. Upon receipt of the
service charge the loan shall be rolled over for the next
crop cycle.e. At the time of the harvest of the second crop
the client has the option to repay the accrued service
charge + clean up 50% of the outstanding principal to
avail a loan rollover for another multi crop term - Loan
recoveries to be managed in accordance to harvest
timelines and permissible loan tenors.- Loan for Single
crop Cyclei. Disbursement is as per the existing
processii. Loan rollover is not permissible
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Business/110 Product Specific Product Specific Loans are extended as per Agriculture finance product Loans are extended as per product specification - To ensure that all the agreed documents as outlined in Unsettle
product specification requirements.-AFP the manual and CNICs, Nadra verysis should be
requirements.-AFP available in the borrowers loan files - To ensure that in
case of the shared land, the other land owner has signed
on appraisal form to give his consent for accessing the
loan - The Certificate of verification for land
holding/cultivation is attached with all the loan files and
BM/TL has cross verified the information - To ensure that
all the collateral documents are attached with the loan
files and in case of Individual loans against passbook,
NOC shall br required. - To ensure that all the prescribed
fields in the borrowers loan files are filled - To ensure that
the borrowers credit history is clear
Business/110 Product Specific Product Specific Loans are extended as per Agriculture finance product Loans are extended as per product specification - To ensure that all the major crops (wheat, cotton, rice, Unsettle
product specification requirements.-AFP sugarcane and maize) are covered under the CLIS
requirements.-AFP Insurance Scheme - To ensure that all the borrowers are
covered under the credit linked life insurance - Ensuring
that the borrowers under the CGSMF are covered under
the credit guarantee scheme of SBP
Business/110 Product Specific Product Specific Loans are extended as per Agriculture finance product Loans are extended as per product specification - To ensure that borrowers are located with in 50km Unsettle
product specification requirements.-AFP radius of the branch/unit - Land shall be be situated In
requirements.-AFP canal or tube-well irrigated areas of Punjab and Sindh
and canal irrigated areas in GBC - Land in barani (rain-
fed) areas are only eligible for Individual loans under
CGSMF scheme. - Ensuring that if the land is on
rent/goodwill, the period of holding must be equal or
more than the loan period.
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Business/110 Product Specific Product Specific Loans are extended as per Agriculture finance product Loans are extended as per product specification - To ensure that the purpose of the loan is fulfilled i.ea. Unsettle
product specification requirements.-AFP Purchase agriculture inputs e.g. seeds, fertilizers,
requirements.-AFP pesticides, etc. including input of nurseriesb. Pay for
other farming expenses e.g. tube-well expenses, tractor
rent, harvesting expenses, threshing machine rent
expenses, harvesting/sowing labor cost, payment of
transportation charges, payment of cold storage rental
charges, etc.c. Purchase of small assets/equipment to be
used in agriculture activities;d. Loans can be availed for
single or multiple crop cycles in both individual or group
lending - Ensuring that the collateral is as per the the
type of client i.r Group, Individual-new to industry,
Individual-universal repeat - To ensure that the loan
amount approved is as per borrowers eligibility and
calculated using the loan calculator and borrowers are
lent within the maximum capsFor Group loans - 25,000-
150,000Individual-new to industry - 25,000-100,000
(Against PG) ; 25,000-150,000 (other
collateral)Individual-universal repeat - 25,000 - 150,000 -
Ensuring that the amount disbursed is approved by the
approving authority and is as per the amount calculated
by the cashflow. - Ensuring that cashflows and the details
in it are calculated correctly - Ensuring that the total
installments and the loan repayment amount is calculated
according to the Debt Burden Ratio Matrix included in the
cashflow - Ensuring that the APR % applied is as per the
area and the collateral - Borrowers are not lent for more
than the maximum loan tenors for each crop - Checking if
the loan processing fee along with the applicable FED is
charged as per the SOC issued from time to time.
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Business/110 Product Specific Product Specific Loans are extended as per Agriculture finance product Loans are extended as per product specification - To ensure the borrowers taking loans are engaged in Unsettle
product specification requirements.-AFP the farming activities, all types of crops, fruits, orchards
requirements.-AFP etc - To ensure that the borrowers reside in the rural
areas of Punjab, Sindh, KPK, AJK and Gilgit Baltistan -
To ensure that maximum exposure of the borrower is
150,000 as per the SBPs PRs - To ensure that borrower
is between 18-64 years of age - To ensure that the
borrowers annual income does not exceed 500,000 per
annum or 41,666 per month - To ensure that borrowers
have the agriculture experience as per the lending
methodology i.e forGroup Loan - 1 yearIndividual-New to
Industry - 2 years Individual-Universal Repeat - 1 year -
Loan is disbursed in the name of the household member
who is majorly engaged in the agriculture activity. - The
client must be engaged in the agiculture activity either on
owned land or under leased (Mokada) or sharing (harpo)
system. Clients having govt land possessed with out
ownership right/documents (Shamilat) shall be prmissible
subject to continuous cultivation by the client for the last
three years. - To ensure that borrowers landholding size
(owned+leased) does not exceed the subsistence level
as defined by the govt. of Pakistan for different provinces.
The maximum landholding limit including the owned land,
rented, leased and goodwill shall not exceed this limit
Provinces Max landholiding size (Area in
Acres)Punjab 12.5Sindh
16Balochistan 36KPK
12.5AJK, Gilgit Baltistan 12.5 - Under the CGSMF
segment, cerdit guarantee program of Govt. of Pakistan,
land holodng size shall not exceed 5 acres-irrigated
areas and 10 acres-Rain fed areas
Business/110 Product Specific Product Specific Loans are extended as per Agriculture finance product Loans are extended as per product specification a) Branches shall determine loan period (could be less Unsettle
product specification requirements.-AFP than the above tenor) according to the date of
requirements.-AFP disbursement til the actual crop maturity in their
respective areas.. BCC & ACC shall be responsible to
check and fix the expected loan maturity date at the time
of loan decisionto check and fix the expected loan
maturity date at the time of loan decision;
b) For Individual loans under CGSMF, the maximum

repayment tenor would be 12 months
c ) In case of
sugarcane, the loan tenor can be of maximum 18
months;
Business/111 Product Specific Product Specific Loans are extended as per Hosing Finance New Construction: Verifying detailed BOQs, layout plan, Assesing the Finance need (New construction) Unsettle
laws
Business/112 Product Specific Product Specific Loans are extended as per Hosing Finance Non structural finance: Verifying validation of contractor Assesing the Finance need (New construction) Unsettle
Business/113 Product Specific Product Specific Loans are extended as per Hosing Finance Non Structural Finance: It is to be verified whether Verification of Living jurisdiction (Non Structural Finance) Unsettle
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Business/114 Product Specific Product Specific Loans are extended as per Hosing Finance previous trench has been completed. Further to verify Monitoring of Loan Trenches Unsettle
Business/115 Product Specific Product Specific Loans are extended as per Hosing Finance Structural Finance/ Newly consturuction: It is to be Verification of Living jurisdiction (Structural Finance/ Unsettle
product specification verified whether person is living in same jurisdiction for 5 Newly construction)
Business/116 Product Specific Product Specific Loans are extended as per Hosing Finance Structural Finance: Verifying formulation of BOQ, cost of Assesing the Finance need (structural finance) Unsettle
Business/117 Product Specific Product Specific Loans are extended as per PIF To check ownership of business Ownership of business - Business to be owned and run Unsettle
product specification by single owner
requirements.-PIF
Business/118 Product Specific Product Specific Loans are extended as per Hosing Finance To veify wthether in case of salaried, pensioner, self Eligibility Criteria Unsettle
Business/119 Product Specific Product Specific Loans are extended as per Roshan Zar To verify from Bank statement and Loan appraisal form Verrification of Borrowers stake Unsettle
requirements.-RZP
Business/120 Product Specific Product Specific Loans are extended as per Roshan Zar To verify repayment schedule is constructed on the basis Proper Loan monitoring Unsettle
requirements.-RZP
Business/121 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether authority letter in favour of manging Consent of co owner Unsettle
Business/122 Product Specific Product Specific Loans are extended as per Hosing Finance To verify whether branch has provided Progress Report , Prpoer Loan Monitoring Unsettle
Business/123 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether important documents as required by the Specific Business requirements Unsettle
Business/124 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether loan is used by the client for acquisition Proper Loan utilization Unsettle
Business/125 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether Manager CAD has approved the loan CAD Approval Unsettle
Business/126 Product Specific Product Specific Loans are extended as per Hosing Finance To verify whether maximium number of trenches in case Monitoring of Loan Trenches Unsettle
Business/127 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether name of borrower, loan number and Post Dated Cheques Unsettle
Business/128 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether PDC is taken from Personal Guarantee Post Dated Cheques Unsettle
requirements.-RZP
Business/129 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether PDC register is maintained at branch Post Dated Cheque Register Unsettle
requirements.-RZP
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Business/130 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether residential premises is in the near Verification of Residence Location Unsettle
Business/131 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether specific documents showing the Verification of business premises ownership Unsettle
Business/132 Product Specific Product Specific Loans are extended as per Hosing Finance To verify whether the borrower has deposited required Verification of owners equity contribution Unsettle
Business/133 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether the borrower has required experience in Experience criteria Unsettle
form
Business/134 Product Specific Product Specific Loans are extended as per Hosing Finance To verify whether total monthly amortization payment of Monthly Installment Threshold Unsettle
Business/135 Product Specific Product Specific Loans are extended as per PIF Verify agreement for assignment of receivables and other Processing of Loan - Loan Processing documents Unsettle
requirements.-PIF
Business/136 Product Specific Product Specific Loans are extended as per IFP Verify that all required procedure carried out for Recovery of loan amount - Liquidation of loan (First Unsettle
product specification liquidation of gold and realization of collateral Amanat Sarmaya) Realization of Loan (IFP)
requirements.
Business/137 Product Specific Product Specific Loans are extended as per MIRP Verify through Cnic attached of guarantor Eligibility of Guarantor - Age of guarantor (3rd Party) s in Unsettle
product specification between 18 to 60 years
requirements.-MIRP
Business/138 Product Specific Product Specific Loans are extended as per PIF Verify through loan file and its supporting documents that Loan not disbursed to any gov, leading private institution Unsettle
product specification loan is not disbursed to any gov, leading private or any institution run/owned by NGOs
Business/139 Product Specific Product Specific Loans are extended as per MIRP Verify whether certification from Focus obtained in case Residental Status in case of relocated clients to be Unsettle
product specification of relocated clients verified - Certification from Focus
requirements.-MIRP
Business/140 Product Specific Product Specific Loans are extended as per MIRP Verify whether client contributed atleast 10% equity after Equity Contribution - Atleast 10% equity to be contributed Unsettle
product specification loan disbursement by client for loans secured against cash collateral
requirements.-MIRP Atleast 25% equity to be contributed by
client for loans secured against other collaterals
Business/141 Product Specific Product Specific Loans are extended as per PIF Verify whether client contributed atleast 25% equity after Equity Contribution - Minimum equity to be 25% after Unsettle
product specification loan disbursement loan disbursement
requirements.-PIF
Business/142 Product Specific Product Specific Loans are extended as per Hosing Finance Whether it is verified that lower of the estimation values Loan Amount Determination Unsettle
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Business/143 Product Specific Product Specific Loans are extended as per Hosing Finance Whether housing finance is utilized by the client for Proper Loan utilization Unsettle
Business/144 Product Specific Product Specific Loans are extended as per Hosing Finance Whether in case of non structural and structural finance, Verification of Property Unsettle
Fmfb
Business/145 Product Specific Product Specific Loans are extended as per Hosing Finance Whether in case of structural finance and new Verification of property ownership Unsettle
Business/146 Product Specific Product Specific Loans are extended as per Hosing Finance Whether it has been verified that all cost over runs during Verification of cost over run burden Unsettle
Business/147 Product Specific Product Specific Loans are extended as per Hosing Finance Whether it has been verified that in case of female Verification of Rebate Unsettle
Business/148 Product Specific Product Specific Loans are extended as per Hosing Finance Whether it is verified that repayment schedule is Proper Loan monitoring Unsettle
Business/149 Product Specific Product Specific Loans are extended as per Hosing Finance Whether it is verified that grace period for repayment of Verification of grace period Unsettle
Business/150 Product Specific Product Specific Loans are extended as per PIF Whether post dated cheque obtained from client fulfilling Collateral - Post dated Cheque Unsettle
manual requirement
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Business/153 Record Management Record Management Incoming staffs is fully equiped Portfolio Tagging & Examine from system generated report that all loan are Handing/Taking Over of Portfolioa) BMs/AMs to ensure Unsettle
with knowledge of the portfolio Handing/Taking Over properly tagged to MFO and in case of resignation and that proper handing over/taking over of portfolio is
s/he is taking over. transfer of MFO, Handing/Taking Over file maintained by exercised and related record is maintained in the branch
branch in separate file for audit review.1. TL (BM where no TL)
extract the list of clients tagged with the transferred
MFO.2. The list handed over to new/portfolio taking over
MFO with advise to old/portfolio handing over MFOto visit
ALL (100%) clients in person.3. Transferred MFO take
the new MFO to each client’s home and work place and
introduce the new MFO with them.4. Both MFOs
sign/initial on the list available to them before each
client.5. Upon satisfactory visits to all clients, “Portfolio
Handing/Taking Over Form (Annexure 12.3.6)” filled
bythe new MFO and signed by both MFOs.6. Original
copy of the list duly signed by both MFOs retained in
record in Portfolio Handing/Taking Over File along with
the Form (Annexure 12.3.6)7.. Upon satisfactory
handing/taking over, the form (Annexure 12.3.6) further
endorsed by TL/BM/CO. forwarded to AM for perusal and
onward submission to head office along with clearance
forms (in case of separation from service)8. BM ensure
that the handing/taking over is completed within the
notice period of portfolio handing over MFO but not later
than a month.9. BM also arrange re-tagging of portfolio
with the name of new MFO
Business/153 Record Management Record Management Incoming staffs is fully equiped Portfolio Tagging & Examine from system generated report that all loan are Portfolio Tagging:a) Portfolio tagging carried out for Unsettle
with knowledge of the portfolio Handing/Taking Over properly tagged to MFO and in case of resignation and monitoring of loans.b) Loans tagged to each MFO, who
s/he is taking over. transfer of MFO, Handing/Taking Over file maintained by has initiated the particular loan.
branch
Business/153 Record Management Record Management Incoming staffs is fully equiped Portfolio Tagging & Examine from system generated report that all loan are Portfolio Handing / Taking Over by BMs1. Handing taking Unsettle
with knowledge of the portfolio Handing/Taking Over properly tagged to MFO and in case of resignation and over the portfolio conducted on the standard template
s/he is taking over. transfer of MFO, Handing/Taking Over file maintained by (12.5.1. annexure) stating the portfolio positions and the
branch staff under supervision of the BM.2. AM arrange a
meeting of the both BMs and all relevant MFOs and Cos
and discuss the portfolio by each MFO wise.3. In case
new BM deems necessary, sample based physical
verification conducted for the active borrowers4. In case
PB/PP-SO is also under supervision of the BM, separate
form shall be filled in.5. Upon satisfactory handing/taking
over, the form (annexure 12.5.1.) further endorsed by
CO, which forwarded to AM for perusal and onward
submission to head office along with clearance forms (in
case of separation) otherwise made part of the branch
record.6. AM ensure that the handing/taking over is
completed within the notice period of handing over BM
but notlater than a month.
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Business/153 Record Management Record Management Incoming staffs is fully equiped Portfolio Tagging & Examine from system generated report that all loan are Portfolio Handing / Taking Over by TLs1. Handing taking Unsettle
with knowledge of the portfolio Handing/Taking Over properly tagged to MFO and in case of resignation and over of the portfolio conducted on the standard template
s/he is taking over. transfer of MFO, Handing/Taking Over file maintained by (Annexure 12.4.1) stating the portfolio positions and the
branch staff under supervision of the TL.2. BM arrange a
meeting of the both TLs and all relevant MFOs and Cos
new TL deems necessary, sample based physical
verification also be conducted for the active borrowers.4.
In case PB/PP-SO is also under supervision of the TL,
separate form filled in.5. Upon satisfactory handing/taking
over, the form (Annexure 12.4.1) further endorsed by BM
and CO, which forwarded to AM for perusal and onward
case of separation from service)6. BM ensure that the
handing/taking over is completed within the notice period
(in case of separation from service of portfolio handing
over TL but not later than a month;
Business/154 Record Management Record Management All documents have been Credit Documents and Record Examine physically during branch audit that credits Loan Application Documentsa) Loan Unsettle
obtained by the clients which are Management documents and record are properly kept by branch and Application/Appraisal/Approval Form (LAF)b) Copy of
complete and accurate in all also ensure legal documents are kept in dual control and CNICc) Photograph (where required)d) Collateral
aspects. proper log are maintained with LAF for movement of files documents as required against specific collateral (refer to
collateral management section)
Business/154 Record Management Record Management All documents have been Credit Documents and Record Examine physically during branch audit that credits Loan Processing Documents i.e.a) Cash Flow Unsettle
obtained by the clients which are Management documents and record are properly kept by branch and Statementb) Credit Score Sheet (Where applicable)c)
complete and accurate in all also ensure legal documents are kept in dual control and CIB/MF-CIBd) Internal credit history report, group history
aspects. proper log are maintained with LAF for movement of files reporte) Collateral Verification report (refer to collateral
management section)f) Any other documents as required
in product manual
Business/154 Record Management Record Management All documents have been Credit Documents and Record Examine physically during branch audit that credits Legal Documentsa) Agreement of Financingb) Demand Unsettle
obtained by the clients which are Management documents and record are properly kept by branch and Promissory Notec) Third party Personal Guaranteed)
complete and accurate in all also ensure legal documents are kept in dual control and Group Guarantee / Group Selection Resolution Formse)
aspects. proper log are maintained with LAF for movement of files Other collateral documents (refer to collateral
management section)
Business/154 Record Management Record Management All documents have been Credit Documents and Record Examine physically during branch audit that credits Storage of Original Documentsa) The records of Unsettle
obtained by the clients which are Management documents and record are properly kept by branch and transactions and identification data maintained by the
complete and accurate in all also ensure legal documents are kept in dual control and bank as per PRs requirementsb). Following documents
aspects. proper log are maintained with LAF for movement of files kept in Strong Room/Vault.1) Agreement of Finance;2)
Group Guarantee/Personal Guarantee Deed;3) Demand
Promissory Note, Stamp Papers, Adhesive/Revenue
Stamps4) Other legal documents like MOU, etc.5)
Collateral Documents/Instruments and related
correspondencec) Following documents kept in fire proof
steel file cabinets/almirah (outside vault/strong room):1)
Loan file having all processing (including verification and
approval) and identification documents required for loan
approvals2) Copy of KFS3) Related correspondenced).
However, in case of POL/PB where strong room/vault is
not available all documents including collateral and legal
documents kept in fire proof steel file cabinet / almirah
under lock and key with dual custody of POL/PB In
charge and TL/Senior MFO.
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Business/154 Record Management Record Management All documents have been Credit Documents and Record Examine physically during branch audit that credits Procedure for Safe keeping of Loan Documentsa) After Unsettle
obtained by the clients which are Management documents and record are properly kept by branch and disbursement of the case, the MFO hand over the
complete and accurate in all also ensure legal documents are kept in dual control and original file along with legal documents to TL. TheTL
aspects. proper log are maintained with LAF for movement of files verify the availability of all documents.
b) TL place the loan file in fire proof

almirah and hand over legal documents to BOI safe in
strong room / Safe as per instructions above under lockc)
Legal Documents along with copy of file hand over
checklist documents placed in one legal size ‘cloth
wrapped envelop. Loan file placed in sequential order.
Further, no holes punched into any legal documents for
filing.d) Following particulars written with bold marker on
both the envelop having legal documents and File:1) File
Number with Group Name;2) Loan Number & Type;3)
Date of Disbursement;e) The files/documents envelop
arranged in a sequence & chronological order and same
number allotted to both for convenient traceability. A list of
files with their arrangement numbers in all cabinets
updated and printed every week and copies be placed
with BM, BOM & TLf). The keys of fire proof cabinets with
the TL and duplicate keys with the BM & BOM. Both, TL
& BOM.g) For all kind of file movements i.e. from MFO,
CO, TL, BOM etc. entries made in file movement
log(Annexure 11.5.7) to be placed on top of the loan
proposal and signed-off by all officials during handing
taking over.h). The BM make a surprise random check
once in a month to check whether files are in order and
the system is in place.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices BMs are responsible to ensure availability of cited Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and requirements of BCP and report the same, while the
manage unplanned incidents. telephone numbers 2) BCM have idea about Business same is assessed by ARMs during their branch visit. BM
Continuity Plan. should ensure the back up of system and data and
functioning of critical and vital areas.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices Ensure participation of staff in shakeout drills Unsettle
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices Some of the staff is trained for first aid Unsettle
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices Office premises have no falling objects that can hurt Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and during earthquake
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices Adequate arrangement of key check points of Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and branches/Pbs will be reported by the respective BMs
manage unplanned incidents. telephone numbers 2) BCM have idea about Business while assessed and reported ARMs
Continuity Plan.
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Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices Plan testing is required to ensure resilience of processes Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and and to judge level of training and awareness which
manage unplanned incidents. telephone numbers 2) BCM have idea about Business includes fire drill, earthquake drill once in a year, testing
Continuity Plan. backup systems once in half year, testing working
through APS 2 times in a year, testing working through
fall back twice a year.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices A separate file is to be maintained "BCP File "for record Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and keeping and audit trail purposes by BM/PB/SO Incharge
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices All the details of the critical staff in branch is filled out as Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and per Annex N
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices The Key requirements and check points to ensure BC at Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and branches as per annexure S is filled out completely
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices Ensure facilities are provided timely to branch implement Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and BCM
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices Ensure that branch is fully equipped with alarm, fire Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and fighting and other equipments to combat any significant
manage unplanned incidents. telephone numbers 2) BCM have idea about Business business disruption
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices Staff in the branch is conversant with the procedures to Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and be followed in case of disruption
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices Testing of BCM is carried out effectively Unsettle
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices BCM coordinator will coordinate with the support system Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and engineers for the restoration of critical back up and
manage unplanned incidents. telephone numbers 2) BCM have idea about Business system in the least possibd time
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices Assure that No Smoking signs are displayed Unsettle
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices Proper signs and notices are displayed for the Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and emergency exits and telephone numbers
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices BCM coordinator to update the Operational Risk Unit Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and regarding the BCM related preparedness level of their
manage unplanned incidents. telephone numbers 2) BCM have idea about Business respective units
Continuity Plan.
Operations /160 Account Opening Account Opening Specimen signatures are SIGNATURE SCANNING / 1) Check S.S card and stamp affixed of Signature Procedure for Scanning of Signaturea. Authorization by Unsettle
recorded for future transaction VERIFICATION admitted and approval of BM available BM are being carried out under strict supervision.
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Operations /160 Account Opening Account Opening Specimen signatures are SIGNATURE SCANNING / 1) Check S.S card and stamp affixed of Signature b. After approval of AOF / S.S Card from Branch Unsettle
recorded for future transaction VERIFICATION admitted and approval of BM available Manager, specimen signature scanned / uploaded in Flex
verification. 2) Check Self cube preferably on same day. However this process may
presentation Stamp affixed on S.S Card be extended to 7 days during the course of
disbursements provided that all payments to bemade
after verification of signatures from S.S. Cards.
Operations /160 Account Opening Account Opening Specimen signatures are SIGNATURE SCANNING / 1) Check S.S card and stamp affixed of Signature c. BBO/BOM scan the signature, after correct scanning / Unsettle
recorded for future transaction VERIFICATION admitted and approval of BM available uploading, sign off the specimen signature card at the
verification. 2) Check Self specified space at the bottom of the card reading
presentation Stamp affixed on S.S Card "Signature Scanned" and also mention the scanning
date.
Operations /160 Account Opening Account Opening Specimen signatures are SIGNATURE SCANNING / 1) Check S.S card and stamp affixed of Signature d. The Branch Manager after viewing the scanned Unsettle
recorded for future transaction VERIFICATION admitted and approval of BM available signature S.S Card uploading.
card and on affixed
stamp S.S Cardof Signature Signature Verification Procedurea. Signature verification Unsettle
recorded for future transaction VERIFICATION admitted and approval of BM available done by comparing the signature appearing in Flex cube
verification. 2) Check Self withthe signature available on cheque / request letter.b.
presentation Stamp affixed on S.S Card Only designated officers are authorized to verify
signatures on instruments / request as per authorized
limits assigned to them.
Operations /160 Account Opening Account Opening Specimen signatures are SIGNATURE SCANNING / 1) Check S.S card and stamp affixed of Signature Addition / Deletion of Authorized Signatoriesa. Customer Unsettle
recorded for future transaction VERIFICATION admitted and approval of BM available submit third party mandate as per Annexure 6: C3 (for
verification. 2) Check Self individuals) or resolution and Power of Attorney (for
presentation Stamp affixed on S.S Card company accounts) along with specimen signature cards
of new authorized signatories. In the same letter, names
of signatories that arerequired to be deleted mentioned.
Operations /160 Account Opening Account Opening Specimen signatures are SIGNATURE SCANNING / 1) Check S.S card and stamp affixed of Signature b. In case of companiesi. Board Resolution obtained.ii. Unsettle
recorded for future transaction VERIFICATION admitted and approval of BM available Copy of minutes of meeting obtained in case of Club,
verification. 2) Check Self Association orSociety.iii. Letter signed by all joint account
presentation Stamp affixed on S.S Card holders or partners in case of joint accounts
orpartnership accounts.
Operations /160 Account Opening Account Opening Specimen signatures are SIGNATURE SCANNING / 1) Check S.S card and stamp affixed of Signature c. Letter time and date stamped by BOM. Unsettle
card and on affixed
stamp S.S Cardof Signature d. BOM verify signatures from banking application on the Unsettle
recorded for future transaction VERIFICATION admitted and approval of BM available request letter and affix"signature verified" stamp.
card and on affixed
stamp S.S Cardof Signature e. BOM check if related documents are attached with the Unsettle
recorded for future transaction VERIFICATION admitted and approval of BM available request application.f. Signatures added in the Flex cube if
verification. 2) Check Self request application, related documents andcompany
presentation Stamp affixed on S.S Card stamps (if any) are complete in all respects; signature
addition supervised / approved by Branch Manager.
Operations /160 Account Opening Account Opening Specimen signatures are SIGNATURE SCANNING / 1) Check S.S card and stamp affixed of Signature g. Signatures added, scanned and attached with the after Unsettle
recorded for future transaction VERIFICATION admitted and approval of BM available approval of BM.
card and on affixed
stamp S.S Cardof Signature h. Similarly deletion of signatures authorized by BM. Unsettle
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Operations /161 Account Opening Account Opening To ensure that minimum initial Minimum Initial Deposits for Check from customer statements and Initial deposits NON-PROFIT BEARING LIABILITY PRODUCTS1. First Unsettle
deposits obtained and credited Deposit Porducts mentioned on AOF that branch obtained initial depost Current Account opened with minimum initial deposit of
in customer account by branch from customer after opening of account. Rs.500/-2. Asaan – Current Account opened with
minimum initial deposit of Rs.100/-3. First Current Plus
Account opened with minimum initial deposit of
Rs.25,000/-
Operations /161 Account Opening Account Opening To ensure that minimum initial Minimum Initial Deposits for Check from customer statements and Initial deposits PAYABLE-ON-DEMAND PROFIT BEARING LIABILITY Unsettle
deposits obtained and credited Deposit Porducts mentioned on AOF that branch obtained initial depost PRODUCTS1. First Savings Account opened with
in customer account by branch from customer after opening of account. minimum initial deposit of Rs.100/-2. First Daily Profit
Rs.1,000/-3. Asaan – Saving Account opened with
minimum initial deposit of Rs.100/-4. Umeed Bunyadi
Bachat Account opened with minimum initial deposit of
Rs. 100.5. First Premium Savings Account opened with
minimum initial deposit of Rs.1,000,000/
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Any individual or company (sole proprietorship, Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch partnership, limited company etc.) open three types of
BIOMETRIC AUTHENTICATION accounts (Current, Saving, Term Deposit) with single
FMFB branch at their place of domicile & or principal
office under Regular category.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Customer provided with CIF and or account opening form Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch (as per requirement) and filled by him/her as per
BIOMETRIC AUTHENTICATION regularity requirement
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual After completion of documents, customer escorted along Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch with original documents CNIC/SNIC/NICOP for a
BIOMETRIC AUTHENTICATION personal interview with BM or his / her nominated
backup.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual All accounts opened after completing the required Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch documents and adherence to the on-boarding guidelines
BIOMETRIC AUTHENTICATION for customer in accordance with the Bank Policy &
Procedures as laid down in KYC/AML
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual An interview with the prospective customer conducted by Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch Branch Manager / MFO-TL
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Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Respective CIF creating officer i.e. BBO/BOM/MFO Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch perform biometric verification of customer through
BIOMETRIC AUTHENTICATION dedicated fingerprint verification device linked with
NADRA database using Flex cube platform. Due to
system restrictions, biometric verification not performed
through CIF amendment module (STSCIF) where CIF is
already existed and tagged with another branch. In such
cases,accounts opened without biometric verification;
however NADRA Verisys obtained as alternate.Branches
shall make all efforts to ensure that CIFs are created /
accounts are opened after successful biometric
verification. However, in case biometric verification failure
arises due to temporary issues of wounded / bandaged
hands / mehandi of prospective customer. In these
cases, branches may proceed to creation of CIF /
opening of accounts against NADRA Verisys by following
below protocols;a. BOM & BM shall ensure that proper
due diligence of the prospective customer is conducted
as per KYC / AML procedures.b. For Asaan Accounts:
Joint approval from Regional Operations Head (ROH)
and Regional Head (RH) is obtained via AOM / AM
through email for opening Asaan account against NADRA
Verisys mentioning proper reason for failure of biometric
verification.c. All Liability Accounts (other than Asaan):
Approval of any one from Head Branch Banking
Operations (HBBO) or respective Head Business (HB)
via AM/AOM & RH/ROH through email is obtained for
opening account against NADRA Verisys mentioning
proper reason for failure of biometric verification. It is
pertinent to note that debit block removal shall not be
allowed unless biometric verification is performed.d.
Proper proof (e.g. system screenshot for connectivity
issues etc.) is kept in record & forwarded for taking
approval.f. BOM/BM will ensure that date on NADRA
Verisys should not be older than 7 working days at the
time of account opening. Fresh Verisys will be obtained if
said timeline has been expired. BOM & BM shall also
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Personal accounts not allowed to be used for charity Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch purposes i.e./collection of donations.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual BBO/BOM/MFO compare the information on bio-verisys Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch report with original CNIC and if matched, proceed to CIF
BIOMETRIC AUTHENTICATION creation. A printed copy of bio-verisys report attached
with CIF & Account Opening documents. For CIFs /
accounts being opened after biometric verification
NADRA Verisys not obtained from staff placed at Area /
Regional offices.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Check potential customer or his/her name is appeared in Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch UN Sanction / Negative List
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Customer Information Form (CIF-Form) used to capture Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch the basic information of individuals in all capacities i.e.
BIOMETRIC AUTHENTICATION Account Holder/ Mandate Holder/ Guardian/ Authorized
Signatory (for entities account) etc. and thus each form is
required to be completed by such individuals.
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Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Account Opening Form for individual customers capture Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch the account related details.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual After satisfactory review Branch Manager approve the Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch Account Opening Form (AOF)
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Branch Operations Manager allot system generated Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch account number after completion of all the formalities by
BIOMETRIC AUTHENTICATION inputting the data in Flex cube.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Account Opening Form for Entities capture all necessary Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch details for entity, account as well as owners, partners,
BIOMETRIC AUTHENTICATION directors etc.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Branch Manager ensure that initial deposit (initial cash Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch deposit) is received and credited after opening of account
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Separate Account Opening Forms used for Asaan Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch Accounts.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Customers specimen signatures preferably be scanned Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch on same date and signatures to be authorized by /BM.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual All relevant columns in the Customer Information (CIF), Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch Account Opening Form (AOF) & specimen signature card
BIOMETRIC AUTHENTICATION (SSC) duly filled in & completed. All blank
columns/spaces clearly marked "VOID"
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Alterations / over writings in the Account Opening Form Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch (AOF) properly authenticated by the customer / applicant.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Branch Operations Manager finally review AOF, SS card, Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch CIF Form and affix required stamps (i.e. Signature, LTI /
BIOMETRIC AUTHENTICATION RTI Admitted and Signature, LTI / RTI Verified) on the
relevant spaces, ensure all columns are properly filled
and other non-applicable columns are marked ‘VOID’.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Prior to opening the account of individuals as well as Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch entities, branches required to create relationship / CIF ID
BIOMETRIC AUTHENTICATION (if not already available) providing all the details captured
on Customer Information Form. All accounts of
individuals / entities linked with the CIF IDs.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Letter of Thanks (other than Asaan Accounts) generated Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch from by Branch Operations Manager duly signed by
BIOMETRIC AUTHENTICATION Branch Manager and dispatched on customers mailing
address. BM/BOM ensure that the Letter of Thanks is
dispatched on same day of account opening.
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Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Phone verifications done by Branch Manager for Asaan Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch Account.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Branches create CIF IDs of all authorized signatories of Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch an entity to be linked with the CIF ID of entity.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual CIF Form attached with AOF while a copy of it attached Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch with loan documents if loan is disbursed to same
BIOMETRIC AUTHENTICATION customer.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual CIF and Account opening forms filed in the account Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch opening file/folder date wise in chronological order.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual While creating CIF, user mention "Filer / Non-Filer" status Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch of the customer. For marking a customer as "Filer", it
BIOMETRIC AUTHENTICATION ensured that either customer has furnished a verifiable
evidence a copy of status is verified through FBR SMS
verification.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Account opening files kept in fire proof cabinet / vault Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch under dual control of BOM/Teller, access to account
BIOMETRIC AUTHENTICATION opening files restricted to authorized person only.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual GENERAL CONTROLS FOR OPENING OF NEW Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch ACCOUNTS:1. All the necessary documentation obtained
BIOMETRIC AUTHENTICATION and properly checked for all the newaccounts.2. All
signatures on SS Card properly admitted and blank
spaces have been markedVOID.3. All Account Opening
Forms and Specimen signature cards are kept locked in
fire proof cabinets overnight.4. Due care exercised while
opening a corporate account with high volume
ofexpected turnover.5. All minors accounts are opened
with their parents/guardians with signature authority to
parents or guardians only.6. Separate CIF Forms are
filled providing necessary details of minor.7. All third party
operations in accounts authorized by mandate on our
prescribedformat Annexure 6-C3 signed by all the
account holders.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Customers instructions for operating the account (singly / Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch jointly / either or survivor etc.) clearly marked / recorded
BIOMETRIC AUTHENTICATION both on the account opening form & specimen signature
card.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual A printed copy of Terms & Conditions for Regular and Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch Asaan Accounts along with Key Fact Statement (KFS)
BIOMETRIC AUTHENTICATION related to specified account being opened provided to all
customers after obtaining acknowledgement on AOF.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Specimen signatures of customers same for all accounts Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch being maintained with the bank.
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Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual If after opening of account, a customer changes his Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch signature at the time of CNIC renewal and wants to
BIOMETRIC AUTHENTICATION update the same in bank record, he / she submit a written
request for this purpose along with copy of renewed
CNIC. After verification of renewed CNIC from NADRA,
new specimen signatures obtained and updated in bank
record.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual The account number allotted noted on the account Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch opening form and the specimen signature card.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Specimen Signature Card signed in two (2) different Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch places / boxes to ensure identical signature by the
BIOMETRIC AUTHENTICATION account holder.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual The specimen signature cards kept and locked in Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch fireproof steel cabinets.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual The Branch Manager authorize the entire account Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch opening in branch including the scanningof specimen
BIOMETRIC AUTHENTICATION signature.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual No account is opened without initial cash deposits. Unsettle
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Third party mandate not allowed for photo accounts. Unsettle
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Letter of thanks sent to new regular deposit account Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch holders and Office copy of the letter attached with
BIOMETRIC AUTHENTICATION account opening form for record.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Letter of Thanks not sent to Asaan Account holders as Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch per regulatory requirement.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Hold Mail instructions not apply on Letter of Thanks. Unsettle
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Accounts of all existing / new staff (Permanent & Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch contractual including 3rd Party contract) categorized as
BIOMETRIC AUTHENTICATION "Employee" at CIF Level in FLEXCUBE. BM / designated
Acting BM print system generated list of staff accounts
and conduct review of all such accounts on quarterly
basis. Accounts of Branch Managers also reviewed by
their respective Area Operations Manager (AOM)
quarterly.
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Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual BM / AOM review statement of accounts of their Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch respective staff; and thoroughly check all the activities
BIOMETRIC AUTHENTICATION including unusual / large transactions. BM / AOM also
check if these transactions are in line with the KYC / staff
profile. In case of any unusual transaction, BM /AOM get
clarification / discuss with concerned staff and where
required, can also demand supporting documentary
proof.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual For record purposes, BM / AOM fill out and sign the Staff Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch Account Review Memorandum as per Annexure 2: C3.
BIOMETRIC AUTHENTICATION BM keep / maintain staff reviews memorandum along
with staff listing in one file. Review done by AOM also be
kept in same file at branch level. Quarterly review
completed within 20 days in the subsequent month after
end of each quarter.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Staff Accounts not used for facilitating withdrawal of Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch customers.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Change in CNIC / identification number not allowed by Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch the branches. Change in CNIC / identification number if it
BIOMETRIC AUTHENTICATION is done due to error done through Verisys check
/identification document review and approval from Head
Distribution.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual All cheques presented by the Government Departments Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch and Government Organizations for credits to their
BIOMETRIC AUTHENTICATION accounts through collection are allowed. Funds credited
only after the cheques deposited have been realized and
credited to our account if lodged through correspondent
banks.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual All payments under cheques issued by the government Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch agencies/organizations either credited to existing
BIOMETRIC AUTHENTICATION accounts of payees (payee name to be exactly same on
cheques and account title).
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Accounts showing "0" balance for a continuous period of Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch 1 year closed. Intimation as per Annexure 3: C3 sent to
BIOMETRIC AUTHENTICATION respective customer to his / her last known address twice
a year (i.e. from 1st to 31st July for accounts which had
"0" balance for 1 year up to 30th June and from 1st
January to 31st January for accounts which had "0"
balance for 1 year up to 31st December) with a request
to contact branch and regularize their accounts within 15
days of date on intimations.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual A dormant account activated on the written request of Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch account holder as per Annexure 5: C3 or on Letter Head
BIOMETRIC AUTHENTICATION (for entity accounts) and production of original documents
/ Valid CNIC/SNIC etc.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual For recovery of receivable amount from dormant account, Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch branches obtain prior approval from Unit Head Branch
BIOMETRIC AUTHENTICATION Banking Operations.
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Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Accounts, on which a court attachment order has been Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch received, identified properly. A separate file maintained
BIOMETRIC AUTHENTICATION containing all relevant court orders. Any movement in the
account authorized by a designated officer of the branch.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Bank served with a Garnishee or Attachment Order of a Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch customer’ s account blocked by branch
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual The Bank notify customer about the details of the Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch Garnishee order and the amountattached after affecting
BIOMETRIC AUTHENTICATION the order.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual The ‘Block’ from the account after getting permission Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch from the appropriate legal authority/SBP.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Illiterate customer not be liable for cuttings and Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch alterations on cheques, unless duly authenticated by
BIOMETRIC AUTHENTICATION bank officer.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Cheques of illiterate persons/photo accounts not Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch accepted / paid if received in clearing /collection / online if
BIOMETRIC AUTHENTICATION presented by third party.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual The account of illiterate persons or account with photos Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch opened when visit bank personally and affix their thumb
BIOMETRIC AUTHENTICATION impressions / signatures on the account opening forms
/documents / cheques etc. in front of a bank officer or
Manager, authorize transactions by identifying the
customer with the photograph.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Illiterate person/photo account and stamped "Self Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch presentation for encashment of cheque is required".
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual An account opened in the name of minor (person whose Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch age is less than 18 years); the account operated by
BIOMETRIC AUTHENTICATION minors natural parent /guardian or legal guardian. The
account must be titled as (_________ Minor &
_________ Guardian).
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Branches create separate CIFs for minor as well as Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch guardian in Flex cube to be tagged to Minor account.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Branches confirm the beneficial ownership of funds being Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch deposited into minor account.
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Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual When a minor becomes adult or attains majority (18 Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch years of age) and wants to operate the account
BIOMETRIC AUTHENTICATION independently (when the account has not been opened
under the court orders), the consent of the guardian /
court order required to close the minor account and a
new/separate account opened of the individual who has
attained majority.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual If the court has nominated a guardian for opening of Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch account with minor, the same converted into regular
BIOMETRIC AUTHENTICATION account of a major upon production of court order
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual In case of death of a guardian, new guardian appointed Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch by the court. Preferably the old account is to be closed
BIOMETRIC AUTHENTICATION and the new guardian open a fresh account of minor.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual In case of death of minor, the account marked as Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch "Deceased" and amount paid as per court order.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Credit facility not extended to a minor’s account. Unsettle
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Operation in a partnership account immediately ceased / Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch blocked when the partnershipfirm stands dissolved in
BIOMETRIC AUTHENTICATION terms of the agreement either by death, or due to
insolvency of a partner.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual In the case of retirement or admission of a new partner, Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch the existing account closed and a new account opened
BIOMETRIC AUTHENTICATION subject to an express and clear provision in the
Partnership deed / agreement, insolvency of a partner.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual In case of Society / Club / Association accounts if one of Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch the office bearers who operates the account of the
BIOMETRIC AUTHENTICATION society / club dies or resigns, all operations in the
account stopped forthwith, till the receipt of a fresh
resolution passed by the Managing Committee
determining the method of its operation in future and
delegation of powers to the new office bearers. A
resolution to the above effect signed by both the outgoing
and incoming managing committee.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual BBO/BOM/BM ensure that withholding tax amount Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch parked in respective GL Heads is timely pulled by
BIOMETRIC AUTHENTICATION Finance Department by debiting respective GL Heads for
onward submission to Government Treasury as per
section 160 of Income Tax Ordinance 2001.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Account Title on AOF and system was mismatched. Unsettle
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Companys rubber stamp was found mismatched with the Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch account title in cases where soleproprietor & company
BIOMETRIC AUTHENTICATION accounts are opened.
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Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Companys rubber stamp / Partners rubber stamp was Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch found affixed with the signatures appearing on AOF &
BIOMETRIC AUTHENTICATION allied documents
Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for If the account is being closed due to zero balance for Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as continuous 1 year, it is ensured that an intimation letter
of mandatory requirements. per Annexure 3: C3 2) Accrued profit on Savings as per Annexure 3: C3 sent to the customer.
Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for Before the decision to close the account is taken an Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as account enquiry print taken out showing all the accounts
of mandatory requirements. per Annexure 3: C3 2) Accrued profit on Savings held by the customer.
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Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for BOM verify customers signature on account closure Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as request and check for surrender of un-used cheques.
Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for Where an account is being closed at the request of the Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as customer, the balance available in the account paid in
of mandatory requirements. per Annexure 3: C3 2) Accrued profit on Savings accordance with the request by debiting the account.
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Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for Accrued profit on Savings Accounts paid to the customer Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as prior to the account closure.
Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for In case of Joint Account where an either or survivor Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as mandate is held the account is not closed on single
of mandatory requirements. per Annexure 3: C3 2) Accrued profit on Savings request
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Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for g. Where jointly operated accounts are involved, on the Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as intimation of death (written intimation along with death
of mandatory requirements. per Annexure 3: C3 2) Accrued profit on Savings certificate by the legal heirs), activity in the account
Accounts (i.e. First Savings, First Premium Savings, First stopped, matter referred to branch banking operations
Daily Profit, Asaan Savings and Umeed Bunyadi Bachat division, HO for further necessary action & approval
Accounts etc.) paid to the customer prior to the account regarding disposal of funds & closure of account etc.
Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for Closing of Account - ProcedureBOM receive Account Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as Closure Request as per Annexure 15: C3 from customer
of mandatory requirements. per Annexure 3: C3 2) Accrued profit on Savings on bank’s standard pre-printed form and check that
Accounts (i.e. First Savings, First Premium Savings, First application is completed in all respects and duly signed
Daily Profit, Asaan Savings and Umeed Bunyadi Bachat by customer along with the reason for closure.
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Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for BOM confirm if all the requirements are fulfilled and affix Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as time & date stamp.
Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for BOM ensure that all signatories (joint account holders / Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as partners) in case of joint accounts / partnership concerns
of mandatory requirements. per Annexure 3: C3 2) Accrued profit on Savings have signed account closure request.
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Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for In case of corporate account necessary board resolution Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as is provided.
Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for In case of savings account, BOM check accrued profit Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as amount from Flex cube.
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Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for BM authorize account closure and disposal of balance Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as made as requested by customer.
Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for Account closing charges recovered as per SOC. Unsettle
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Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for Account close application attached with the AOF noting Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as details of account closing date, serial number of un-used
of mandatory requirements. per Annexure 3: C3 2) Accrued profit on Savings cheques destroyed etc.
Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for Account opening form, specimen signature card and all Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as related documents cancelled by ruling across and
of mandatory requirements. per Annexure 3: C3 2) Accrued profit on Savings marking notation “account closed on (date)__________”.
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Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for All un-used cheques destroyed after mentioning serial Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as numbers at given space on account closure requests
of mandatory requirements. per Annexure 3: C3 2) Accrued profit on Savings which duly signed by BOM and BM.
Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for AOF removed from the file of active accounts and will be Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as pasted in separate file to be used for closed accounts
of mandatory requirements. per Annexure 3: C3 2) Accrued profit on Savings AOF.
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Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop Customer submit written request for stop payment of Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if cheque(s) as per Annexure 7: C3.
Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop If customer requested stop payment through FAX, Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if BBO/BOM and submit original written request within
request. submitted through fax, original received by branch within three working days.
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Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop BBO/BOM affix date / time stamp on the request / Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if application and verify signature by affixing signature
request. submitted through fax, original received by branch within verified stamp.
Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop BBO/BOM check whether the cheque(s) has/have been Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if paid before acknowledging the stop payment instructions.
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Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop Customer informed accordingly if cheque(s) are already Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if paid after receiving the instructions as evidenced by date
request. submitted through fax, original received by branch within and time stamp on the instruction. In such a case, a letter
three working days. 2) BBO/BOM affixed date / time duly signed by BOM/BM as per format in Annexure 8: C3
stamp on the request / application and verify signature by will be issued to customer and copy retained in bank
affixing signature verified stamp. 3) Customer informed record.
Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop If cheque is still un-paid, BBO/BOM and BM check and Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if authorize stop payment in the Flex cube, note date &
request. submitted through fax, original received by branch within time stop payment marked.
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Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop BBO/BOM prepare “Stop payment acknowledgment as a Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if confirmation of marking stop payment by the bank as per
request. submitted through fax, original received by branch within Annexure 9: C3
Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop BM /BOM sign acknowledgement letter and dispatch / Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if handover the customer (after taking acknowledgement)
request. submitted through fax, original received by branch within on original copy to customer.
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Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop Recover stop payment charges as per bank’s schedule of Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if charges.
Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop All stop payment requests must be filed in serial number Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if order and copies to be attached with vouchers.
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Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop At the end of the day a system generated report covering Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if all stop payments checked by BM
Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop In case of joint account (either/ survivor or jointly) stop Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if payment marked by any one of joint account holder.
request. submitted through fax, original received by branch within Removal / deletion of stop payment subject to account
three working days. 2) BBO/BOM affixed date / time operating requirement / instruction.
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Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop Deletion of Stop Payment Unsettle
request. submitted through fax, original received by branch within Customer submit letter
three working days. 2) BBO/BOM affixed date / time requesting cancellation of stop payment instructions as
stamp on the request / application and verify signature by per Annexure 11: C3.
Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop BOM affix time and date stamp on the request Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if application.
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Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop BOM verify signature on the request application and affix Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if signature verified stamp.
Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop d. BOM remove the stop payment status on prescribed Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if cheques in Flex cube.
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Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop BM check and authorize transaction. Unsettle
Operations /168 Account Maintanance Account Maintanance Proper assessment, collection Zakat Exemption 1) Check zakat exemption given only obtaining CZ-50- Zakat ExemptionMarking of Zakat Exemption done as Unsettle
and payment of zakat as per Form (Sahib nisab account) 2) Check Joint account per following;a. If CZ-50 is submitted prior to 30 days of
Zakat & Usher Ordinance 1980. exemption on basis of CZ-50 Form signed by co -joint 1st Ramadan.b. If customer is Non-Muslim and has
account holders. (Sahib Nisab account) 3) Check CZ-50 submitted declaration in writing at any time.c. If request
Zakat Declarations scrutinized for the following; has been received from companies or body of individuals
at any time where not less than fifty percent of the value
of its shares is owned by or the beneficial ownership
thereof is held in the names of individuals who are not
Muslim citizens ofPakistan.d. If request from account
holder is received at any time who is not the citizen of
Pakistan.e. If customer does not fall under definition of
Sahib-e-Nisab under any of the sub-clauses of clause
(xiii) of section 2 of the Zakat & Usher Ordinance.f. If
Account is Frozen.g. Deceased Account.h. In case of
joint account with two or more persons, separate
declaration from each individual will be required to obtain)
Operations /168 Account Maintanance Account Maintanance Proper assessment, collection Zakat Exemption 1) Check zakat exemption given only obtaining CZ-50- Zakat Declaration handled as follows;a. Zakat Unsettle
and payment of zakat as per Form (Sahib nisab account) 2) Check Joint account Declarations (CZ-50) time & date stamped upon receiving
Zakat & Usher Ordinance 1980. exemption on basis of CZ-50 Form signed by co -joint from the customer and verification of signatures.
Operations /168 Account Maintanance Account Maintanance Proper assessment, collection Zakat Exemption 1) Check zakat exemption given only obtaining CZ-50- b. Zakat Declarations scrutinized for the following;i. Duly Unsettle
and payment of zakat as per Form (Sahib nisab account) 2) Check Joint account signed by the deponent and witnesses.ii. All particulars of
Zakat & Usher Ordinance 1980. exemption on basis of CZ-50 Form signed by co -joint deponent / witnesses i.e. Name, CNIC/SNIC, address
account holders. (Sahib Nisab account) 3) Check CZ-50 etc. should bementioned on the affidavits/CZ-50 form.iii.
Zakat Declarations scrutinized for the following; Should be attested by Notary public / Oath
Commissioner.iv. Should be executed one month prior to
1st Ramzan.
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Operations /168 Account Maintanance Account Maintanance Proper assessment, collection Zakat Exemption 1) Check zakat exemption given only obtaining CZ-50- c. All affidavits / declarations CZ-50 forms for non- Unsettle
and payment of zakat as per Form (Sahib nisab account) 2) Check Joint account deduction of Zakat entered in Zakat Declaration Register
Zakat & Usher Ordinance 1980. exemption on basis of CZ-50 Form signed by co -joint as per Annexure 14: C3 in sequential order. The serial
account holders. (Sahib Nisab account) 3) Check CZ-50 numbers noted on the CZ-50 forms.
Operations /168 Account Maintanance Account Maintanance Proper assessment, collection Zakat Exemption 1) Check zakat exemption given only obtaining CZ-50- d. All Zakat declarations filed in the order of serial number Unsettle
and payment of zakat as per Form (Sahib nisab account) 2) Check Joint account allotted.
Operations /168 Account Maintanance Account Maintanance Proper assessment, collection Zakat Exemption 1) Check zakat exemption given only obtaining CZ-50- e. Zakat exemption marked separately on accounts as Unsettle
and payment of zakat as per Form (Sahib nisab account) 2) Check Joint account well as Term Deposits by the branch in Flex cube.
Operations /168 Account Maintanance Account Maintanance Proper assessment, collection Zakat Exemption 1) Check zakat exemption given only obtaining CZ-50- Refund of wrongly deducted Zakat - Prior to submission Unsettle
and payment of zakat as per Form (Sahib nisab account) 2) Check Joint account to Govt. TreasuryRecommendation of Area Operations
Zakat & Usher Ordinance 1980. exemption on basis of CZ-50 Form signed by co -joint Manager and subsequent approval from Finance
account holders. (Sahib Nisab account) 3) Check CZ-50 Controller. Prior to recommendation, AOM meticulously
Zakat Declarations scrutinized for the following; check the execution / timely submission of Zakat
Declaration (CZ-50).
Operations /169 Account Maintanance Account Maintanance Accounts are operated against a Expired CNIC Check dispatched register that system generated expired Branch extract the report available in Flex cube listing Unsettle
valid ID of client in FMFB CNIC intimation report dispatched to customer every those account holders whose CNICs/SNICs shall expire
branches. month after one month. Expired CNICs/SNICs Tracking Report
generated every month for review of BM/BOM.
Operations /169 Account Maintanance Account Maintanance Accounts are operated against a Expired CNIC Check dispatched register that system generated expired Branch send system generated Expired CNIC Intimation Unsettle
valid ID of client in FMFB CNIC intimation report dispatched to customer every as per Annexure 16: C4 to customers requesting them to
branches. month provide copy of new CNICs/SNICs.
Operations /169 Account Maintanance Account Maintanance Accounts are operated against a Expired CNIC Check dispatched register that system generated expired Upon receiving copy of new CNIC/SNIC, branch mark it Unsettle
valid ID of client in FMFB CNIC intimation report dispatched to customer every “"original seen"” after comparing it with the original and
branches. month obtain NADRA Verisys. New expiry date updated in the
Flex cubeaccordingly. Copy of new CNIC/SNIC and
NADRA Verisys attached with AOF.
Operations /170 Account Maintanance Account Maintanance Effectiveness and efficiency Change of Address Examine from AOF and change in address request Customer submit request for change in address as per Unsettle
regarding customer request properly obtained and letter dispatched to new address Annexure 12: C3.
Operations /170 Account Maintanance Account Maintanance Effectiveness and efficiency Change of Address Examine from AOF and change in address request BOM receive duly signed request application from Unsettle
regarding customer request properly obtained and letter dispatched to new address customer notifying change in address and affix date &
received for change of address by branch for confirmation time stamp on the application.
Operations /170 Account Maintanance Account Maintanance Effectiveness and efficiency Change of Address Examine from AOF and change in address request BOM verify customers signatures and affix signature Unsettle
regarding customer request properly obtained and letter dispatched to new address verification stamp.
Operations /170 Account Maintanance Account Maintanance Effectiveness and efficiency Change of Address Examine from AOF and change in address request BOM change notified address in the Flex cube. Unsettle
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Operations /170 Account Maintanance Account Maintanance Effectiveness and efficiency Change of Address Examine from AOF and change in address request BOM prepare acknowledgement letter as per Annexure Unsettle
regarding customer request properly obtained and letter dispatched to new address 13: C3 for delivery to customer as a confirmation for
received for change of address by branch for confirmation change of address.
Operations /170 Account Maintanance Account Maintanance Effectiveness and efficiency Change of Address Examine from AOF and change in address request BOM / BM sign acknowledgment for change of address Unsettle
regarding customer request properly obtained and letter dispatched to new address letter and dispatched to customers new address on same
received for change of address by branch for confirmation date.
Operations /170 Account Maintanance Account Maintanance Effectiveness and efficiency Change of Address Examine from AOF and change in address request An evidence for letter dispatch is also required for this Unsettle
regarding customer request properly obtained and letter dispatched to new address courier receipts attached with letter/memo.
Operations /170 Account Maintanance Account Maintanance Effectiveness and efficiency Change of Address Examine from AOF and change in address request Customer request application along with office copy of Unsettle
regarding customer request properly obtained and letter dispatched to new address dispatched letter filed in the AOF.
Operations /170 Account Maintanance Account Maintanance Effectiveness and efficiency Change of Address Examine from AOF and change in address request If customer requests for change his address to outside Unsettle
regarding customer request properly obtained and letter dispatched to new address Pakistan due to permanent/temporary change in his/her
received for change of address by branch for confirmation residence, no such request entertained and customer
requested to close the account, treating it non-resident.
Operations /170 Account Maintanance Account Maintanance Effectiveness and efficiency Change of Address Examine from AOF and change in address request 3.5.6. Accrual & Distribution of ProfitAny special rate over Unsettle
regarding customer request properly obtained and letter dispatched to new address and above the rack rate on First Daily Profit, First
received for change of address by branch for confirmation Premium Savings or any other saving nature of accounts
will be updated by CPU-Operations. For said purpose,
branches shall forward the special rate approval obtained
from Head Treasury / COO or any other designated
person to CPU through email. Process of taking approval
and pre-requisites to be fulfilled prior to sending request
to CPU shall be followed as per Section 2.5 of CPU
Manual. Once the rate is updated, designated officer /
supervisor at CPU-Operations will send confirmatory
email to respective branch for record purposes.
Operations /171 Account Maintanance Account Maintanance Third Party Mandate given after Third Party Mandate Examine from AOF and third party mandate are available Customers request for third party mandate received by Unsettle
obtaining proper request from in branch and uploaded in system BOM on Banks standard format Annexure 6: C3.
customer
Operations /171 Account Maintanance Account Maintanance Third Party Mandate given after Third Party Mandate Examine from AOF and third party mandate are available BOM affix time and date stamp on the mandate form/card Unsettle
obtaining proper request from in branch and uploaded in system and verify account holders signature on mandate
customer form/card by affixing signature verified stamp.
Operations /171 Account Maintanance Account Maintanance Third Party Mandate given after Third Party Mandate Examine from AOF and third party mandate are available BOM check the required documents are provided with Unsettle
obtaining proper request from in branch and uploaded in system mandate, i.e. copy of CNIC/SNIC of mandate (to be
customer compared with original and stamped as "Original Seen").
Operations /171 Account Maintanance Account Maintanance Third Party Mandate given after Third Party Mandate Examine from AOF and third party mandate are available CIF Form of mandate holder filled & signed off by Unsettle
obtaining proper request from in branch and uploaded in system customer.
customer
Operations /171 Account Maintanance Account Maintanance Third Party Mandate given after Third Party Mandate Examine from AOF and third party mandate are available Biometric Verification performed ) and bio-verisys Unsettle
obtaining proper request from in branch and uploaded in system extracted / attached with mandate request.
customer
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Operations /171 Account Maintanance Account Maintanance Third Party Mandate given after Third Party Mandate Examine from AOF and third party mandate are available For record purposes mandate form along with documents Unsettle
obtaining proper request from in branch and uploaded in system pasted with the account opening form and copy attached
customer with SSC.
Operations /171 Account Maintanance Account Maintanance Third Party Mandate given after Third Party Mandate Examine from AOF and third party mandate are available BM authorize recording of information in the Flex cube & Unsettle
obtaining proper request from in branch and uploaded in system BM authorize the scanning of signatures in the Flex cube.
customer
Operations /171 Account Maintanance Account Maintanance Third Party Mandate given after Third Party Mandate Examine from AOF and third party mandate are available Third party Mandate automatically revoked in case of Unsettle
obtaining proper request from in branch and uploaded in system death, bankruptcy or insanity of either or any of the
customer account holders
Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of BBO / BOM mark the account “Deceased” , when Unsettle
clients is prevented. death of account holder in Flex cube. intimation (intimation letter along with death certificate
2) Check from the legal heirs) is received by the bank and affix
Deceased Account account closed after payment. stamp on account opening form, specimen signature card
& other related documents. After the confirmation of
3) Check in case of payment to legal heirs of deceased information regarding death of a customer, all
customer, the branch received all required documents withdrawals from his/her account stopped.
Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of Bank exercise caution while honouring any cheque Unsettle
clients is prevented. death of account holder in Flex cube. signed by the customer unless it is signed by the
2) Check customer in his official capacity as an authorized
Deceased Account account closed after payment. signatory of a company etc. (in such cases the bank
obtain written confirmation from the company authorizing
3) Check in case of payment to legal heirs of deceased the payment)
Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of All funds received for credit to account credited subject to Unsettle
clients is prevented. death of account holder in Flex cube. local laws and regulations except for the credits that
2) Check ceased on the death of a customer i.e. pensions etc.

Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of In all deceased accounts, bank obtain death certificate. Unsettle
clients is prevented. death of account holder in Flex cube. The funds in the deceased account released to the legal
2) Check heirs only after obtaining the necessary documentation.

Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of No Succession Certificate obtained from the heirs if the Unsettle
clients is prevented. death of account holder in Flex cube. balance in deceased account is below Rs. 50,000/-.
2) Check

Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of Bonafides of the Succession Certificate submitted Unsettle
clients is prevented. death of account holder in Flex cube. verified from the relevant court records prior to
2) Check disbursement of funds. If Succession Certification is
Deceased Account account closed after payment. issued by High Court, all correspondence for verification
of succession certificate addressed to Assistant Registrar,
3) Check in case of payment to legal heirs of deceased Executive & Miscellaneous Branch of High Court.
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Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of Deceased account closed after the payment is made to Unsettle
clients is prevented. death of account holder in Flex cube. the legal heirs.
2) Check

Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of In case where third party power of attorney / mandate Unsettle
clients is prevented. death of account holder in Flex cube. authorized to operate the account, bank immediately
2) Check cancel / terminate the POA granted by the deceased.

Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of The cheques presented after the death of the deceased if Unsettle
clients is prevented. death of account holder in Flex cube. maintaining individual account singly not honoured if the
2) Check fact of his/her death is within the knowledge of the
Deceased Account account closed after payment. branch.

Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of In the event of death of any one or more of the joint Unsettle
clients is prevented. death of account holder in Flex cube. account holders, where the credit balance in a joint
2) Check account is payable either to any one or more of the
Deceased Account account closed after payment. account holders or survivors of them; in the absence of a
contract to the contrary, the credit balance payable to the
3) Check in case of payment to legal heirs of deceased survivor(s) without referring to the legal heirs of the
customer, the branch received all required documents deceased person or persons. In all other cases, the credit
balance payable to the legal heirs of the deceased
account holder(s) along with the remaining account
holder(s) as per banks procedure.
Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of 1. PAYMENT TO LEGAL HEIRS OF DECEASED Unsettle
clients is prevented. death of account holder in Flex cube. CUSTOMERa. Written confirmation of account holder’s
2) Check death by the heir.b. Death Certificate (issued by
Deceased Account account closed after payment. NADRA)/.c. Form B for minor heirs issued by NADRA.d.
Succession certificate issued by a Court if balance in
3) Check in case of payment to legal heirs of deceased account is more than Rs.50,000/-e. CNIC(s)/SNIC(s) of
customer, the branch received all required documents heirs.f. Indemnity from the heir on the bond paper
Annexure 64: C16 to be obtained if balance in deceased
account is upto Rs. 50,000/- and to be released without
obtaining succession certificate.g. Guardianship
Certificate issued by relevant court in case proportion of
the minor (legal heir) is to be withdrawn by guardian..
Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of 2. The payment made through Bankers Cheque/Payee Unsettle
clients is prevented. death of account holder in Flex cube. Account Only cheque ofcorrespondent bank in favour of
2) Check legal heirs of deceased.

Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of 3. Approval required before release of payment from Unsettle
clients is prevented. death of account holder in Flex cube. deceased account as per below mentioned grids:a.
2) Check Branch Manager - Up to Rs. 20,000/-b. Area Operations
Deceased Account account closed after payment. Manager - from Rs. 20,001/- to Rs.50,000/-c. Head
Banking Operations - above Rs. 50,000/-
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Operations /175 Account Management Account Management Dormant accounts are Dormant Account - General 1) Examine dispatched register for account classified as An account classified as "Dormant", intimation as per Unsettle
reactivated on a valid customer Guidelines dormant intimation dispatched to customer. 2) Examine Annexure 4: C3 sent to theaccount-holder and the
request only. Dormant Account Activation file for customer requests are dispatch record maintained properly.
from customer
Operations /175 Account Management Account Management Dormant accounts are Dormant Account - General 1) Examine dispatched register for account classified as Fresh cheque books not issued to dormant accounts until Unsettle
reactivated on a valid customer Guidelines dormant intimation dispatched to customer. 2) Examine activated.
from customer
Operations /175 Account Management Account Management Dormant accounts are Dormant Account - General 1) Examine dispatched register for account classified as "Jointly" operating instructions Dormant Account Re- Unsettle
reactivated on a valid customer Guidelines dormant intimation dispatched to customer. 2) Examine activation after available of both account holders in
request only. Dormant Account Activation file for customer requests are branch
from customer
Operations /175 Account Management Account Management Dormant accounts are Dormant Account - General 1) Examine dispatched register for account classified as Reactivation of Dormant account done through CPU. Unsettle
from customer
Operations /175 Account Management Account Management Dormant accounts are Dormant Account - General 1) Examine dispatched register for account classified as RE-ACTIVATION OF DORMANT ACCOUNT1. Unsettle
reactivated on a valid customer Guidelines dormant intimation dispatched to customer. 2) Examine Customer(s) personally visit branch and submit a written
request only. Dormant Account Activation file for customer requests are request as per Annexure 5: C3 for re-activation of a
available in branch and signature verified. 3) In case of dormant account along with required original
change in CNIC details, KYC Updation form obtained identification documents e.g. CNIC etc.
from customer
Operations /175 Account Management Account Management Dormant accounts are Dormant Account - General 1) Examine dispatched register for account classified as 2. BOM/BM verify signatures on request application and Unsettle
reactivated on a valid customer Guidelines dormant intimation dispatched to customer. 2) Examine affix signature verified stamp.
from customer
Operations /175 Account Management Account Management Dormant accounts are Dormant Account - General 1) Examine dispatched register for account classified as 3. If any particulars of CNIC, i.e. husbands name, family Unsettle
reactivated on a valid customer Guidelines dormant intimation dispatched to customer. 2) Examine number or residential address etc., of customer differs
request only. Dormant Account Activation file for customer requests are from the details provided earlier in AOF and affirmed on
available in branch and signature verified. 3) In case of prior CNIC, a CIF/KYC Updation Form as per Annexure
change in CNIC details, KYC Updation form obtained 12: C3 acquired from customer for updating information
from customer in branch records and new CNIC verified from NADRA as
per procedure.
Operations /175 Account Management Account Management Dormant accounts are Dormant Account - General 1) Examine dispatched register for account classified as 4. Proper due diligence carried out including verification Unsettle
reactivated on a valid customer Guidelines dormant intimation dispatched to customer. 2) Examine of recent source of income funds, business volume,
request only. Dormant Account Activation file for customer requests are expected transactions and reason for non-operation of
available in branch and signature verified. 3) In case of account. Any change in existing information provided on
change in CNIC details, KYC Updation form obtained AOF/KYC forms updated on CIF/KYC Updation Form as
from customer per Annexure 12: C3 duly signed by customer.
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Operations /175 Account Management Account Management Dormant accounts are Dormant Account - General 1) Examine dispatched register for account classified as 6. After fulfilment of above formalities, BOM and BM Unsettle
reactivated on a valid customer Guidelines dormant intimation dispatched to customer. 2) Examine acknowledge on request form that all due diligence has
request only. Dormant Account Activation file for customer requests are been done and revised documents (where applicable)
available in branch and signature verified. 3) In case of have been obtained from customer. Scanned copy of
change in CNIC details, KYC Updation form obtained request sent to CPU through email for activation of
from customer account.
Operations /175 Account Management Account Management Dormant accounts are Dormant Account - General 1) Examine dispatched register for account classified as 7. After activation of account, Customer Information / Unsettle
reactivated on a valid customer Guidelines dormant intimation dispatched to customer. 2) Examine KYC change form attached with account opening form for
request only. Dormant Account Activation file for customer requests are record while application for dormancy removal filed
available in branch and signature verified. 3) In case of separately for record purposes.
from customer
Operations /175 Account Management Account Management Dormant accounts are Dormant Account - General 1) Examine dispatched register for account classified as 8. Branch ensure that after activation of account, Unsettle
reactivated on a valid customer Guidelines dormant intimation dispatched to customer. 2) Examine customer initiate cash base account activity (i.e. Cash
request only. Dormant Account Activation file for customer requests are Deposit, Cash Withdrawaletc.).
from customer
Operations /175 Account Management Account Management Dormant accounts are Dormant Account - General 1) Examine dispatched register for account classified as 9. If an account remained dormant for ten years or for a Unsettle
reactivated on a valid customer Guidelines dormant intimation dispatched to customer. 2) Examine period specified by SBP Regulations, it classified as
request only. Dormant Account Activation file for customer requests are unclaimed.
from customer
Operations /176 Account Management Account Management To ensure that unclaimed Unclaimed Deposits a) Examine record of letter/envelope dispatched to INTIMATION TO THE HOLDER OF UNCLAIMED Unsettle
deposits are identified in branch unclaimed deposit account b) Check return register for DEPSOIT ACCOUNT / PO/DD/BCa) Branch send
and deposit into HO after log maintained for letters not delivered to customer intimation due to the creditor or beneficiary of the
intimation dispatched to address. deposit / instrument as per Annexure 65: C18 / 66: C18.
customer
Operations /176 Account Management Account Management To ensure that unclaimed Unclaimed Deposits a) Examine record of letter/envelope dispatched to b) Branches maintain record of letter/envelope etc. Unsettle
deposits are identified in branch unclaimed deposit account b) Check return register for posted at the address of unclaimed deposit / instrument
and deposit into HO after log maintained for letters not delivered to customer holder, as per format in Annexure 67: C18.
customer
Operations /176 Account Management Account Management To ensure that unclaimed Unclaimed Deposits a) Examine record of letter/envelope dispatched to c) In case letters not delivered to address, detail entered Unsettle
deposits are identified in branch unclaimed deposit account b) Check return register for in Return Mail Register as per Annexure 61: C15
and deposit into HO after log maintained for letters not delivered to customer mentioning the reason of return and letters kept
intimation dispatched to address. separately.
customer
Operations /176 Account Management Account Management To ensure that unclaimed Unclaimed Deposits a) Examine record of letter/envelope dispatched to PAYMENT OF UNCLAIMED DEPOSIT OF ACCOUNT1. Unsettle
deposits are identified in branch unclaimed deposit account b) Check return register for In case customer comes in person and wants to continue
and deposit into HO after log maintained for letters not delivered to customer operation of account, re-activation request taken from
intimation dispatched to address. him as per Annexure 5: C3.2. In case customer comes in
customer person and wants to withdraw the amount, he / she
submit request for claim of his / her funds as per
Annexure 68: C18. Branch arrange payment through
issuance of Bankers Cheque / Order cheque and close
the account.3. In case the actual customer has died and
legal heirs approach the branch to receive the amount
held in unclaimed account.
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Operations /176 Account Management Account Management To ensure that unclaimed Unclaimed Deposits a) Examine record of letter/envelope dispatched to PAYMENT OF UNCLAIMED INSTRUMENT a) In case Unsettle
deposits are identified in branch unclaimed deposit account b) Check return register for the instrument is lying with the beneficiary, it re-validated
and deposit into HO after log maintained for letters not delivered to customer after taking written request. b) In case the DD / PO /BC is
intimation dispatched to address. lost, proper process followed for duplication issuance.c)
customer In case the customer/ issuer wants to cancel the DD/PO,
procedure for cancellation followed in addition to written
request.d) In case purchaser / applicant request
cancellation of instrument without providing original
instrument and/or beneficiarys discharge, he/she asked
to provide court order. Instructions mentioned in court
order followed after taking approval from AOM.The
cancellation done according to the mode of issuance i.e.
credit into account or payment through cash.
Operations /176 Account Management Account Management To ensure that unclaimed Unclaimed Deposits a) Examine record of letter/envelope dispatched to SURRENDER OF UNCLAIMED DEPOSITSBranches Unsettle
deposits are identified in branch unclaimed deposit account b) Check return register for retain complete record of intimation and settlement of
and deposit into HO after log maintained for letters not delivered to customer claim for further submission to H.O / SBP as per
intimation dispatched to address. instructions to be issued from time to time. All unclaimed
customer deposits surrendered to SBP as per instructions issued
from Head Office if so require under regulatory
requirements.
Operations /179 KYC Monitoring KYC Monitoring To identify its clients and Customer Verification 1) Examine that customer verification performed by For each & every account; BOI / BM obtain NADRA Unsettle
ascertain relevant information branch properly and all required indemnity and annexure verification of the CNIC, SNIC, NICOP, NARA etc.
Operations /179 KYC Monitoring KYC Monitoring To identify its clients and Customer Verification 1) Examine that customer verification performed by In case of NICOP an undertaking to confirm the resident Unsettle
ascertain relevant information branch properly and all required indemnity and annexure status of the customer is also required - Annexure - E
Operations /179 KYC Monitoring KYC Monitoring To identify its clients and Customer Verification 1) Examine that customer verification performed by The cost of verification of CNIC/POC/NICOP/NARA from Unsettle
ascertain relevant information branch properly and all required indemnity and annexure NADRA not transferred to the prospective customer.
Operations /179 KYC Monitoring KYC Monitoring To identify its clients and Customer Verification 1) Examine that customer verification performed by Where it is essential to establish banking relationship Unsettle
ascertain relevant information branch properly and all required indemnity and annexure without NADRA verification, deferred for five and three
before doing financial business. are attached with AOF. working days for Regular and Asaan accounts not
exceed. Status of such accounts marked as “Debit
Blocked” till the receiving of NADRA verification. Debit
transactions blocked in the system and Cheque Book not
issued. In case of negative verification, such accounts
closed with the approval of AOM. Available balance
returned to customer through Counter cheque / Banker
cheque. No charges recovered from the customer.
Operations /179 KYC Monitoring KYC Monitoring To identify its clients and Customer Verification 1) Examine that customer verification performed by If NADRA Verisys reflects the status as “requires further Unsettle
ascertain relevant information branch properly and all required indemnity and annexure verification”, BOI obtain the CNIC of blood relative of the
before doing financial business. are attached with AOF. customers for further verification.
Operations /179 KYC Monitoring KYC Monitoring To identify its clients and Customer Verification 1) Examine that customer verification performed by Banking relationship not established / maintained in case Unsettle
ascertain relevant information branch properly and all required indemnity and annexure NADRA Verisys shows status as suspected, mismatch of
before doing financial business. are attached with AOF. expiry date, customer holds more than one CNIC. Only
those Identity documents accepted where contents are
100% verified from NADRA verisys.
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Operations /179 KYC Monitoring KYC Monitoring To identify its clients and Customer Verification 1) Examine that customer verification performed by For joint accounts, the identity of all account holders Unsettle
ascertain relevant information branch properly and all required indemnity and annexure established through NADRAverification. This also applies
before doing financial business. are attached with AOF. to any other third parties (e.g. power of attorney holders)
who are permitted by the account holder to operate the
account.
Operations /179 KYC Monitoring KYC Monitoring To identify its clients and Customer Verification 1) Examine that customer verification performed by Any change of address of the account holder(s) notified Unsettle
ascertain relevant information branch properly and all required indemnity and annexure directly by the account holder(s) until or unless power of
before doing financial business. are attached with AOF. attorney authorizes to do so;
Operations /179 KYC Monitoring KYC Monitoring To identify its clients and Customer Verification 1) Examine that customer verification performed by Following principals followed for signature/thump Unsettle
ascertain relevant information branch properly and all required indemnity and annexure impression verification/admission;
1. Illiterate customer (Account with thump

impression) – Individual & Joint “Photo Account” only.
Customer has to visit branch in person for transactions2.
If customer is illiterate by qualification but somehow can
provide signaturesVernacular indemnity is required as per
Annexure - B.3. Literate customer (Customer with steady
signatures)No indemnity is required.4. Customer with
shaky/no steady/infirm signatures whether in Urdu or
English or Any other language;If customers signature is
not steady he furnish vernacular indemnity whether it is
according to CNIC or not. Annexure - B5. Customer
having signature on CNIC but provide thump impression
for account openingand other transactionsIn this case
photo account and in person transaction allowed only6.
Customer having thump impression on CNIC but provide
signature for account opening and other
transactionsSignature is different from CNIC therefore
customer furnish signature differ indemnity form as per
Annexure - C7. Customer do not contain photograph on
CNICAccount opened as “Photo account” only. Further
customers provide copy of CNIC & photos attested by
Gazette officer /Nazim/Administrator/Bank officer for
account opening purpose. Customer has to visit branch
in person for transaction.
Operations /179 KYC Monitoring KYC Monitoring To identify its clients and Customer Verification 1) Examine that customer verification performed by In order to meet the FATCA requirement (where Unsettle
ascertain relevant information branch properly and all required indemnity and annexure applicable) branch also obtain the relevant documents &
before doing financial business. are attached with AOF. undertakings from the customer (as per the directions
given by Head Office from time to time). Also requirement
of CRS fulfilled.
Operations /179 KYC Monitoring KYC Monitoring To identify its clients and Customer Verification 1) Examine that customer verification performed by Before opening of any type of new accounts whether Unsettle
ascertain relevant information branch properly and all required indemnity and annexure individual or company, Branches required to search /
before doing financial business. are attached with AOF. screen out the UN Sanction List with the name of new
account holders / companys name including all
authorized signatories of company. In case of no match,
account can be opened. However, in the event, where
name is matched during 1st level screening, the 2nd level
screening should be done by searching the CNIC
Number, Date of Birth, and if 2nd level searching result
does not match then account opened or vice versa. The
search result should specifically be mentioned i.e.
matched Yes or No
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Operations /179 KYC Monitoring KYC Monitoring To identify its clients and Customer Verification 1) Examine that customer verification performed by The updated list of UN Sanctions for SDNs/ SDTs Unsettle
ascertain relevant information branch properly and all required indemnity and annexure available on BOls /BMs desktop. Updated list should be
before doing financial business. are attached with AOF. replaced as & when collected from Head office.
Operations /179 KYC Monitoring KYC Monitoring To identify its clients and Customer Verification 1) Examine that customer verification performed by Further, before opening of account; Branches enquired to Unsettle
ascertain relevant information branch properly and all required indemnity and annexure search / screen out customer fromany negative list sent
before doing financial business. are attached with AOF. to them by Banking Operations department from time to
time. However branches ensure confidentiality of such
data/list provided by Head Office.
Operations /179 KYC Monitoring KYC Monitoring To identify its clients and Customer Verification 1) Examine that customer verification performed by For record purposes, Branches put a rubber stamp Unsettle
ascertain relevant information branch properly and all required indemnity and annexure (preferably) on account opening form asa confirmation of
before doing financial business. are attached with AOF. checking the UNSC & Negative list. After checking, BM &
BOI put date & sign along with additional remarks if any
Operations /179 KYC Monitoring KYC Monitoring To identify its clients and Customer Verification 1) Examine that customer verification performed by Resident & Non-Resident Classifications Branch not Unsettle
ascertain relevant information branch properly and all required indemnity and annexure open Non-Resident accounts,
1. Pakistan nationals permanently residing
& domicile abroad;2. Foreign nationals residing abroad
visiting Pakistan for short period;3. Foreign nationals
ordinarily resident in Pakistan but gone abroad for short
visits.
Operations /179 KYC Monitoring KYC Monitoring To identify its clients and Customer Verification 1) Examine that customer verification performed by a. All relevant account opening formalities as applied to Unsettle
ascertain relevant information branch properly and all required indemnity and annexure Individuals, Joint accounts and Companies fully complied
before doing financial business. are attached with AOF. with when opening such accounts.b. Customer original
documents / passports etc. photocopies retained in the
bank record with original seen stamp.
Operations /180 KYC Monitoring KYC Monitoring Identification of customer Account Opened on NADRA Check AOF and OBI reports to checked expiry CNIC 1. In case of expired CNIC, account opened on the basis Unsettle
properly obtained Token accounts of copy of expired CNIC & NADRA receipt / token and
subject to the condition that BOI/BM follow up and obtain
a copy of renewed CNIC from the customer within 3
months of the account opening. In such cases,
concerned officer enter 3 month date of expiry from the
date of account opening into the CIF.2. BOI/BM ensure
that name appearing on token exactly match with the
name as per expired CNIC.3.. BOI/BM prepare Annexure
- D for the purpose of tracking accounts opened on
NADRA token and maintain a separate file and review it
frequently to obtain copy of CNIC.4. BOI update the
customer record (CNIC expiry Date) in system upon
receiving of CNIC within 3 months from the date of
account opening.
Operations /181 KYC Monitoring KYC Monitoring Client identification is verified. Customer Identification Check AOF that branch obtained valid CNIC and Branch obtain copies (any one) of Computerized National Unsettle
attached with Original Seen Marked Identity Card (CNIC), Passport,National Identity Card for
Overseas Pakistanis (NICOP), Pakistan Origin Card
(POC) or NationalAlien Registration Authority (NARA)
Card before opening an account. Copies marked with
original seen stamp.
Operations /181 KYC Monitoring KYC Monitoring Client identification is verified. Customer Identification Check AOF that branch obtained valid CNIC and Minimum set of documents were obtained from various Unsettle
attached with Original Seen Marked types of customers as mentioned in PR M1 as per
Annexure K
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Operations /181 KYC Monitoring KYC Monitoring Client identification is verified. Customer Identification Check AOF that branch obtained valid CNIC and Undertaking for signature differ from CNIC was obtained Unsettle
Operations /182 KYC Monitoring KYC Monitoring To mitigate risk of fraudulent Prohibited Accounts Check AOF to ensure that prohibited account not opened Branches not allowed to open accounts of following Unsettle
activity performed through FMFB by branch entities;a. Anonymous Accountsb. Shell Bank Accountsc.
banking channel Anonymous Ownership Entity Accounts d. Government
account with personal names of officialse. Personal
accounts used for the purpose of collection of
donations/charitiesf. Unregistered Money changers /
Exchange Companies are those which are not registered.
g. Off-shore (foreign) corporation / business : A
corporation or (sometimes) other type of legal entity
which is incorporated or registered in an offshore
financial Centre or "tax haven"h. Gamblers / Bookies and
any individuals or entities running business of lottery ,
betting, bookmarking, casinos online gambling and
arms /drugs related business.
Operations /183 KYC Monitoring KYC Monitoring To ensure proper documents are Enhance Due Diligence Checked AOF to ensure that EDD performed by branch Branch conduct enhanced due diligence while Unsettle
obtained from high risk account for High Risk Accounts. establishing relationship with NGOs (Nongovernmental
Organizations) / NPOs (Not-for-Profit Organizations),
Charitable Institutions etc. to ensure that these accounts
are used for legitimate purposes only and the
transactions are commensurate with the stated objectives
and purposes. BOI/BM further conduct EDD as per
Annexure – G I where;a) Branch has suspicion of money
laundering or terrorist financing.b) Customers belong to
countries where KYC and money laundering regulations
are relaxed, or those with links to offshore tax havens.c)
Customers are in cash based businesses; deal in high-
value items and where customers have high net worth
with no clearly identifiable sources of income, etc.d)
While establishing business relations with politically
exposed persons (PEPs), their familymembers and close
associates. (For PEPs Annexure GII to be used)e)
Opening of correspondent banks? accounts, and taking
appropriate measures to obtain all relevant information
about the correspondent bank.f) Customer resides in or
companies incorporated in a country which does not
comply with FATF (Financial Action task Force)
Recommendationg) MFBs have reason to believe that
the customer has been refused banking facilities by
another bank / DFI / MFB;h) While establishing business
with Non-Governmental Organizations (NGOs) / Not-for-
Profit Organizations (NPOs) and Charities;i) MFB has
doubts about the veracity or adequacy of previously
obtained identification data;j) Customer carries out
occasional transactions that are wire transfers;k) Dealing
with Designated non-Financial Businesses and
Professions (DNFBPs) especially in cases where
underlying value of service exceeds a threshold
approved by the board of directors; L) In case of PEPs
and correspondent banking, MFBs are required to obtain
senior management approval for establishing or
continuing business relationship.
Operations /184 KYC Monitoring KYC Monitoring To meet regularity requirement - Asaan Account Examine account form to ensure that all details Only Individuals open "Asaan Account" in Pak Rupee to Unsettle
Asaan Account requirement are fulfilled before account opened. be operated singly or jointly. Accountopened as Current
or Saving as per need of the client.
Operations /184 KYC Monitoring KYC Monitoring To meet regularity requirement - Asaan Account Examine account form to ensure that all details These accounts opened with Rs. 100/- as initial deposit. Unsettle
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Operations /184 KYC Monitoring KYC Monitoring To meet regularity requirement - Asaan Account Examine account form to ensure that all details No Account Opening / Closing charges recovered / Unsettle
Asaan Account requirement are fulfilled before account opened. applicable on these accounts.
Operations /184 KYC Monitoring KYC Monitoring To meet regularity requirement - Asaan Account Examine account form to ensure that all details These accounts not used for cross border (outward) Unsettle
Asaan Account requirement are fulfilled before account opened. transactions/ remittance.
Operations /184 KYC Monitoring KYC Monitoring To meet regularity requirement - Asaan Account Examine account form to ensure that all details One individual open only one Asaan current or Asaan Unsettle
Asaan Account requirement are fulfilled before account opened. saving account (unless being guardian of minor) across
all branches. Therefore, BOI / BM before opening of
Asaan account ensure that no regular or Asaan accounts
are opened across all branches.
Operations /184 KYC Monitoring KYC Monitoring To meet regularity requirement - Asaan Account Examine account form to ensure that all details In case of minor accounts, the banks obtain photocopy of Unsettle
Asaan Account requirement are fulfilled before account opened. Form-B, Birth Certificate or Student ID card (as
appropriate) from the minor.
Operations /184 KYC Monitoring KYC Monitoring To meet regularity requirement - Asaan Account Examine account form to ensure that all details Since Asaan Account allowed to Low Risk customers, Unsettle
Asaan Account requirement are fulfilled before account opened. following transaction / turnover limits are fixed by
regulator: Total Debit per Month: Rs.
500,000 Total Credit Balance Limit: Rs. 500,000
Operations /184 KYC Monitoring KYC Monitoring To meet regularity requirement - Asaan Account Examine account form to ensure that all details For monitoring of purposes of above limits, BOI/BM Unsettle
Asaan Account requirement are fulfilled before account opened. wtake out the system generated report of Asaan
accounts exceeding the prescribed threshold on monthly
basis. However, where account transactions are
consistently exceeding the limit, then new regular
account opened after closing of existing Asaan account.
Operations /184 KYC Monitoring KYC Monitoring To meet regularity requirement - Asaan Account Examine account form to ensure that all details No letter of thank is required for Asaan accounts. Unsettle
Asaan Account requirement are fulfilled before account opened. However as part of account opening process, branches
obtain customer signature on “Undertaking” printed in
Account Opening Form in lieu of Letter of Thanks not
being mailed to customers on their address.
Operations /184 KYC Monitoring KYC Monitoring To meet regularity requirement - Asaan Account Examine account form to ensure that all details Branch Manager fill out & sign off the “Callback Unsettle
Asaan Account requirement are fulfilled before account opened. Confirmation” section printed in Account Opening Form.
Operations /184 KYC Monitoring KYC Monitoring To meet regularity requirement - Asaan Account Examine account form to ensure that all details One copy of AOF and terms & conditions signed by the Unsettle
Asaan Account requirement are fulfilled before account opened. customer / bank official provided to customer as proof of
opening the account. Branch obtain acknowledgement on
Account Opening Form from customer as confirmation
that copy of AOF / Terms & Conditions are received.
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Operations /184 KYC Monitoring KYC Monitoring To meet regularity requirement - Asaan Account Examine account form to ensure that all details Branches open accounts (by the permanent Unsettle
Asaan Account requirement are fulfilled before account opened. employee/staff) by visiting customers places e.g.
factories, organizations, universities/ colleges, residences
(including place of G2P beneficiaries) etc.For this
purpose:(i) Branch staff only register the customers for
account opening through biometric and by collecting the
relevant account opening information/documents.(ii) In
case of biometric verification, the account may be
opened instantly.(iii) The customers intimated by the bank
directly through call back / SMS or any other reliable
mechanism regarding opening of account.(iv) Initial
deposit only be received at bank branches.(v) Branch
staff obtain undertaking from the staff that he/she has
fulfilled all account opening requirements and face-to-
face interaction with account holder has been done.(vi)
While opening of Asaan accounts in the field Bank staff
take necessary precautions as tothe security and safety
of their deposits and records as per the instruction given
by head office from time to time.
Operations /185 KYC Monitoring KYC Monitoring To mitigate risk of mis use of Minor Accounts Examine AOF that all required documents attached 1. Visually Impaired / Blind persons (literate & illiterate) Unsettle
Minor Accounts open account to be operated jointly preferably with
visually literate person after completion of all documents /
formalities as per laid down policy including KYC.2.
Accounts not be operated under "Either or Survivor"
basis but "Jointly" operated.3. Branch not equate literate
visually impaired / blind persons with illiterate
customers.4. Before opening of account, Branch
Manager / BOI inform the visually impaired/ blind
customer of his / her rights and obligations.5. Before
establishing banking relationship/ opening of account
with visually impaired/blind persons, branch explain the
terms & conditions along with possible risk involved in
operation of account.6. If visually impaired / blind
customers need to complete a form, deposit slip, cheque
etc. branch staff member preferably Branch Manager
read out the questions; and write down / fill the
information on behalf of customer in presence of both
joint account holders.7. As these accounts jointly
operated; all banking transactions including cash
withdrawal /deposit always be executed jointly in
presence of bank officials preferably branch
manager/BOI who witness the transaction by signing off
the respective documents.8. Branch clearly mark on the
Account Opening Form, Cheque Book & signature Card
of all such customers as "Visually Impaired / Blind Person
Account".
Operations /185 KYC Monitoring KYC Monitoring To mitigate risk of mis use of Minor Accounts Examine AOF that all required documents attached 1. Collection account is non-checking account, and no Unsettle
Minor Accounts cheque issued for collection account.
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Operations /185 KYC Monitoring KYC Monitoring To mitigate risk of mis use of Minor Accounts Examine AOF that all required documents attached a) Minor account tittle as (_________ Minor & Unsettle
Minor Accounts _________ Guardian).b) When a minor becomes adult or
attains majority (18 years of age) and wants to operate
the account independently (when the account has not
been opened under the court orders), the consent of the
obtained to close the minor account anc) If the court
nominated a guardian for opening of account with minor,
this same can be converted into regular account of a
major upon production of court order by branch.
Operations /185 KYC Monitoring KYC Monitoring To mitigate risk of mis use of Minor Accounts Examine AOF that all required documents attached 1. Account holder grant a mandate to 3rd party (another Unsettle
Minor Accounts person individual or corporate) to operate an account on
his / her behalf.2. Verify the relationship between account
holder(s) and the mandate holder(s) along with the
reasons for the mandate.3. NADRA verification for the
customer & mandate holders is obtained.4. Branch
ensure all KYC requirements have been completed & all
relevant documents have been obtained.5. Third party
Mandate automatically revoke by death, bankruptcy or
insanity of either of any of the account holders.
Operations /185 KYC Monitoring KYC Monitoring To mitigate risk of mis use of Minor Accounts Examine AOF that all required documents attached a.The Government account opened on production of Unsettle
Minor Accounts special resolution/authority from the concerned
department duly endorsed by the Ministry of Finance
(MoF) or Finance Department of the concerned
(Provincial, Federal etc.) Government.
b. This requirement is not applicable on
institutions which do not fall under the purview of MoF
and also further, BOI/BM ensure that Government
accounts operated by the designated officer(s)only.
Operations /185 KYC Monitoring KYC Monitoring To mitigate risk of mis use of Minor Accounts Examine AOF that all required documents attached 1. In case of account of connected PEP, additional Unsettle
Minor Accounts information obtained from the customer BM conduct EDD
by using Annexure G II.
Operations /185 KYC Monitoring KYC Monitoring To mitigate risk of mis use of Minor Accounts Examine AOF that all required documents attached 2. Before opening of PEPs accounts; approval of Head Unsettle
Minor Accounts Banking Operations and review of account
documentations by Compliance Department is
mandatory.
Operations /185 KYC Monitoring KYC Monitoring To mitigate risk of mis use of Minor Accounts Examine AOF that all required documents attached 2. Funds transferred to main account via on-line on Unsettle
Minor Accounts periodic basis as advised by the customer through
standing instructions. No cheque is required from the
customer for fund transfers where customer has given
standing instructions.
Operations /185 KYC Monitoring KYC Monitoring To mitigate risk of mis use of Minor Accounts Examine AOF that all required documents attached 3. KYC checked as per standard procedure. If any Unsettle
Minor Accounts abnormality found, same investigated and communicated
to main branch for onward contacting the customer. After
customer update, the main branch communicate / update
the respective branch (is) accordingly.
Operations /185 KYC Monitoring KYC Monitoring To mitigate risk of mis use of Minor Accounts Examine AOF that all required documents attached 3. In case, existing customer becomes holder of public or Unsettle
Minor Accounts high profile position, EDD performed by branch and
updated accordingly with the approval of Head Banking
Operations and review by Compliance Department.
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Operations /185 KYC Monitoring KYC Monitoring To mitigate risk of mis use of Minor Accounts Examine AOF that all required documents attached 4. Appropriate measures taken to obtain the details of Unsettle
Minor Accounts source of wealth or beneficial ownership of funds as per
the Annexure G.II
Operations /186 KYC Monitoring KYC Monitoring To meet regularity requirement - Ongoing Monitoring / Customer Examine BOI maintain proper log for all CTRs both in soft Currency Transaction Reporting Unsettle
1. BOI review Currency
transaction report form CBS on daily basis;
Operations /186 KYC Monitoring KYC Monitoring To meet regularity requirement - Ongoing Monitoring / Customer Examine BOI maintain proper log for all CTRs both in soft 2. BOI sort out all cash transactions (Cash Deposit, Cash Unsettle
CDD Due Diligence (CDD) and hard Withdrawal, Online Cash Deposit, Online Cash
Withdrawal etc.) equal to or above Rs.2 million for single
transaction.
Operations /186 KYC Monitoring KYC Monitoring To meet regularity requirement - Ongoing Monitoring / Customer Examine BOI maintain proper log for all CTRs both in soft 3. BOI prepare Currency transaction report by Unsettle
CDD Due Diligence (CDD) and hard completing the all requisite fields of Annexure I and
forward this report to BM
Operations /186 KYC Monitoring KYC Monitoring To meet regularity requirement - Ongoing Monitoring / Customer Examine BOI maintain proper log for all CTRs both in soft 4. BM review the currency transaction report and ensure Unsettle
CDD Due Diligence (CDD) and hard that all the information provided is correct i.e. CNIC
number, Customer name, transactions amount, customer
Cell number and address etc.
Operations /186 KYC Monitoring KYC Monitoring To meet regularity requirement - Ongoing Monitoring / Customer Examine BOI maintain proper log for all CTRs both in soft 5.. After successful review BM /BOI put their signatures. Unsettle
Operations /186 KYC Monitoring KYC Monitoring To meet regularity requirement - Ongoing Monitoring / Customer Examine BOI maintain proper log for all CTRs both in soft 6. BOI email the same to Compliance Department Unsettle
CDD Due Diligence (CDD) and hard (HO.Compliance@mfb.com.pk) at head office in PDF and
MS Excel form.
Operations /186 KYC Monitoring KYC Monitoring To meet regularity requirement - Ongoing Monitoring / Customer Examine BOI maintain proper log for all CTRs both in soft 7. In case of Online Cash Deposit, Cash withdrawal Unsettle
CDD Due Diligence (CDD) and hard equal to or above Rs.2 Million it is responsibility of the
responding branch (Home Branch) to prepare and report
CTR.
Operations /186 KYC Monitoring KYC Monitoring To meet regularity requirement - Ongoing Monitoring / Customer Examine BOI maintain proper log for all CTRs both in soft 8. BM/BOI ensure that all currency transactions are Unsettle
CDD Due Diligence (CDD) and hard reported within 3 working days to KYC/AML Unit.
Operations /186 KYC Monitoring KYC Monitoring To meet regularity requirement - Ongoing Monitoring / Customer Examine BOI maintain proper log for all CTRs both in soft 9. BOI maintain a proper record of all CTRs both in soft Unsettle
CDD Due Diligence (CDD) and hard and hard form in chronological order.
Operations /186 KYC Monitoring KYC Monitoring To meet regularity requirement - Ongoing Monitoring / Customer Examine BOI maintain proper log for all CTRs both in soft STR Reporting ProcedureBOI/BM pay special attention Unsettle
CDD Due Diligence (CDD) and hard to all complex, unusually large and out of pattern
transactions, which have no visible economic & lawful
purpose. Background and purpose of these transactions
as far as possible be examined and findings must be
established inwriting as soon as possible but not later
than 7 days of transaction on the prescribed format
attached as Annexure - J.
Operations /187 KYC Monitoring KYC Monitoring To ensure that REPA accounts Repayment Account - REPA Examine from OBI reports that all REPA account timely a. Branch allowed to open REPA accounts (without Unsettle
used only for purpose of closed and not used other than repayment purpose of additional requirement of AOF) only for purpose of
collection of loan loan collection of loan where regular account of the customer
is not available.
Operations /187 KYC Monitoring KYC Monitoring To ensure that REPA accounts Repayment Account - REPA Examine from OBI reports that all REPA account timely b. Issuance of cheque book / loose cheques is strictly Unsettle
used only for purpose of closed and not used other than repayment purpose of restricted.
Operations /187 KYC Monitoring KYC Monitoring To ensure that REPA accounts Repayment Account - REPA Examine from OBI reports that all REPA account timely c. If customer opens a normal account, it is mandatory to Unsettle
used only for purpose of closed and not used other than repayment purpose of close the REPA account.
Operations /188 KYC Monitoring KYC Monitoring Proper identification obtained Walk In Customer Examine from vouchers that branch obtained CNIC copy 1. Branches obtain copy of CNIC (regardless of Unsettle
before transaction occur from of walk in customer threshold) for online deposits/fund transfersconducted by
FMFB channel all walk-in-customer;
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Operations /188 KYC Monitoring KYC Monitoring Proper identification obtained Walk In Customer Examine from vouchers that branch obtained CNIC copy 2. Branches obtain CNIC from walk-in customers Unsettle
before transaction occur from of walk in customer conducting cash transactions above Rupees one million
FMFB channel whether carried out in a single operation or in multiple
operations that appears to be linked.
Operations /188 KYC Monitoring KYC Monitoring Proper identification obtained Walk In Customer Examine from vouchers that branch obtained CNIC copy 3. BOI ensure the filling of “Walk in Customer Form” as Unsettle
before transaction occur from of walk in customer given in Banking operational Manual retaining copy of
FMFB channel valid CNIC (with original seen stamp) and confirmation of
source of funds for all walk in transactions.
Operations /188 KYC Monitoring KYC Monitoring Proper identification obtained Walk In Customer Examine from vouchers that branch obtained CNIC copy 4.. In case of requests for multiple cash remittance by the Unsettle
before transaction occur from of walk in customer same walk-in-customer, reasonable assurance obtained
FMFB channel by BOI to assess whether there are any reasons of
suspicion.
Operations /189 KYC Monitoring KYC Monitoring To ensure properly risk Risk Assessment Examine OBI reports to ensure that risk assessment are 8.1. While opening any account with FMFB customer Unsettle
assessment marked into system follow by branch relationship classified low, medium and high risk based
according to business and on three general risk types e.g. customer type, volume of
transasctions volume and proper transaction & nature of business of customer or
monitoring of accounts. combination thereof.
Operations /189 KYC Monitoring KYC Monitoring To ensure properly risk Risk Assessment Examine OBI reports to ensure that risk assessment are Risk Assessment Grid Unsettle
according to business and 1 . Salaried employees whose
transasctions volume and proper employment structures are well defined & has
monitoring of accounts. documentary evidence to provideLow Risk
2. Individual (s) / Joint Customer account such as

shopkeepers, small business, sole proprietorsLow Riks:
Expected monthly turnover (Debit + Credit) Upto Rs
2,500,000 (Such individuals/joint accounts are Low net
worth accounts)Medium Risk: Expected monthly turnover
(Debit + Credit) over Rs 2,500,000 to Rs 5,000,000.(Such
individuals /joint accounts are Medium net worth
individuals)High Risk Expected monthly turnover (Debit +
Credit) over Rs 5,000,000 (Such individuals /joint
accounts are High net worth individuals)3. People
belonging to lower economic strata of the society whose
accounts show small balances and low turnover (Asaan
Accounts)Low Risk
4. Regulators
and Statutory Bodies etc.Medium Risk
5. FMFB EmployeesLow Risk Singly Operated

AccountsHigh Risk Jointly Operated Accounts
6. Resident
Foreign Nationals -Medium7. House WifeMedium
8. Business Accounts / Individual /

Corporate Accounts / PartnershipMedium Risk
a) Limited Companies / Corporationsb)

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Operations /189 KYC Monitoring KYC Monitoring To ensure properly risk Risk Assessment Examine OBI reports to ensure that risk assessment are BM/BOI seek prior approval from Head Banking Unsettle
assessment marked into system follow by branch Operations & review of Compliance Department for
according to business and opening of High Risk
Operations /190 KYC Monitoring KYC Monitoring To ensure proper monitoring for Ongoing Monitoring / Customer Examine that branch properly monitoring transaction of BOI/BM update the KYC information of the customer Unsettle
all transaction carried out Due Diligence (CDD) customer from files maintained for daily transaction where transactions are not in line with the customers
through FMFB Channel. monitoring and signed by BM. profile and risk category. KYC information updated
2. through KYC/AML updation form attached as per
Legal documents are complete Annexure H;
Operations /190 KYC Monitoring KYC Monitoring To ensure proper monitoring for Ongoing Monitoring / Customer Examine that branch properly monitoring transaction of FMFB not allow the use of personal account for large Unsettle
all transaction carried out Due Diligence (CDD) customer from files maintained for daily transaction number of business transactions, except proprietorships,
through FMFB Channel. monitoring and signed by BM. small businesses and professions where constituent
2. documents are available and the banks is satisfied with
Legal documents are complete KYC profile of the account holder.
Operations /190 KYC Monitoring KYC Monitoring To ensure proper monitoring for Ongoing Monitoring / Customer Examine that branch properly monitoring transaction of On daily basis before EOD BOI/BM extract change log Unsettle
all transaction carried out Due Diligence (CDD) customer from files maintained for daily transaction report from the system to review the changes in customer
through FMFB Channel. monitoring and signed by BM. title of account, address, contact number, CNIC number,
2. mandate detail etc. to check that change is as per the
Legal documents are complete request of the customer and in line with the guidelines
and all required information is communicated by Head Office from time to time.
Operations /190 KYC Monitoring KYC Monitoring To ensure proper monitoring for Ongoing Monitoring / Customer Examine that branch properly monitoring transaction of BOI/BM monitor transactions of all customers on an Unsettle
all transaction carried out Due Diligence (CDD) customer from files maintained for daily transaction ongoing basis to ensure that the transactions are
through FMFB Channel. monitoring and signed by BM. consistent with the customers profile and information
2. provided at the time of account opening like source of
Legal documents are complete income, business details, transaction thresholds
and all required information is etc.MFBs shall keep on conducting customer due
filled in and signed by diligence at reasonable periodic intervals or on significant
clients/bank staff/witnesses 3. occasions throughout the business relationship, e.g.; i.
Safekeeping of record, i.e to Nature of product and services requested by the
store the documents in strong customer changes; ii. Significant transaction or series of
room and fire prof almirah as transactions take place; and iii. Significant change occurs
required by Ops manual in the way customer operates his account.
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Operations /190 KYC Monitoring KYC Monitoring To ensure proper monitoring for Ongoing Monitoring / Customer Examine that branch properly monitoring transaction of On daily basis BOI/BM extract system based report Unsettle
all transaction carried out Due Diligence (CDD) customer from files maintained for daily transaction (KYC/AML report) including cash based transactions,
through FMFB Channel. monitoring and signed by BM. internal fund transfer, online transactions, inward/outward
2. clearing transactions, Banker cheques/DDs/POs of Rs
Legal documents are complete 500,000/- or above and reviews the same for Enhance
and all required information is Due Diligence Purpose. Further, branch also obtain
filled in and signed by documentary evidence if required to know the
clients/bank staff/witnesses 3. genuineness of transactions.
Operations /190 KYC Monitoring KYC Monitoring To ensure proper monitoring for Ongoing Monitoring / Customer Examine that branch properly monitoring transaction of a. On monthly basis (within 10 days of close of month) Unsettle
all transaction carried out Due Diligence (CDD) customer from files maintained for daily transaction BOI/BM extract exception report of all out of patterns
through FMFB Channel. monitoring and signed by BM. transactions carried out by the customers from the
2. system.BOI/BM file documents provided by customers
Legal documents are complete with the monthly Reports.b. KYC information updated
and all required information is through KYC/AML updation form attached as per
filled in and signed by Annexure H;
Operations /193 Clearing Clearing Recorded transactions are Same Day Clearing 1) Examine cheque lodged in same day clearing meet Cheques / instruments as per following criteria lodged by Unsettle
accurate and Timely realization criteria for same day clearing and charges deducted as branches for same day clearing;a. If the value of cheque /
of clearing funds into customer per SOC. 2) Check that collection of cheque and instrument is Rs. 0.5 million or above.b. If the cheques /
account and settlement of customer account credited within same day. 3) Examine instruments are drawn on bank branches which locate
clearing GL. - Same Day proper module used for same day clearing and specific within same city / clearing zone.c. Drawee branch is
Clearing wording same day clearing stamp is affixed on cheque. member of Same Day Clearing and locate in same city /
4) Examine timely settlement of GL for transactions. clearing zone.d. If customer is agreed to pay same day
clearing charges as mentioned in SOC.
Whether "SAME DAY CLEARING

SERVICES AREAVAILBLE HERE" on notice board /
prominent place in branch premises for information of
customers.
Operations /193 Clearing Clearing Recorded transactions are Same Day Clearing 1) Examine cheque lodged in same day clearing meet Collection of cheque and credited of customer account Unsettle
accurate and Timely realization criteria for same day clearing and charges deducted as within same day.
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Operations /193 Clearing Clearing Recorded transactions are Same Day Clearing 1) Examine cheque lodged in same day clearing meet a. Whether NIFT present same day clearing cheques to Unsettle
accurate and Timely realization criteria for same day clearing and charges deducted as the designated branch of FMFB in separate bag /
of clearing funds into customer per SOC. 2) Check that collection of cheque and envelop.b. Whether Specified stamp for "Same Day
account and settlement of customer account credited within same day. 3) Examine Clearing" affixed on instrument / cheques presented for
clearing GL. - Same Day proper module used for same day clearing and specific payment instead of "Clearing Stamp" for overnight
Clearing wording same day clearing stamp is affixed on cheque. clearing.c. Whether Specified option for same day inward
4) Examine timely settlement of GL for transactions. clearing in Flex cube clearing module used for making
payment.d. Upon debiting customers accounts, separate
GL for Same Day Clearing will be credited.- Same day
ClearingSettlement account
Operations /193 Clearing Clearing Recorded transactions are Same Day Clearing 1) Examine cheque lodged in same day clearing meet a. Specified stamp for "Same Day Clearing" affixed on Unsettle
accurate and Timely realization criteria for same day clearing and charges deducted as instrument / cheques instead of "Clearing Stamp" for
of clearing funds into customer per SOC. 2) Check that collection of cheque and overnight clearing.b. Specified option for same day
account and settlement of customer account credited within same day. 3) Examine outward clearing lodgement in Flex cube clearing module
clearing GL. - Same Day proper module used for same day clearing and specific used for making cheque deposit transaction.c.
Clearing wording same day clearing stamp is affixed on cheque. Instruments / cheques lodged separately from overnight
4) Examine timely settlement of GL for transactions. clearing. All instruments packed in separate bag /
envelope designed for same day clearing.d. Charges for
same day lodgement deducted as per SOC.e. Upon
lodgement of cheque, Debit Same day
ClearingSettlement Account and Credit Customer
Accountfor Same Day Clearing.f. Whether Fate received
on same date and similarly funds realized into customers
account on same date.
Operations /193 Clearing Clearing Recorded transactions are Same Day Clearing 1) Examine cheque lodged in same day clearing meet After settlement of both inward and outward same day Unsettle
accurate and Timely realization criteria for same day clearing and charges deducted as clearing, branch GL 608080116 - Clearing Settlement
of clearing funds into customer per SOC. 2) Check that collection of cheque and (Same Day) Account NIFT become "Zero".
Operations /194 Clearing Clearing Recorded transactions are Inter City Clearing (Centralized) 1) Examine copy retained by branch for proper scrutiny of OUTWARD INTERCITY CENTRALIZED CLEARINGa. Unsettle
accurate and Timely realization "intercity clearing" stamp affixed and specified module Prior to lodgement of cheques / instruments in outward
of clearing funds into customer used for overnight clearing. 2) Check charges deducted intercity centralized clearing, BBO/BOM ensure that; the
account and settlement of as per SOC 3) Examine for proper settlement of GL drawee bank has a designated branch for processing of
clearing GL. - Inter City Clearing intercity centralized clearing.
Operations /194 Clearing Clearing Recorded transactions are Inter City Clearing (Centralized) 1) Examine copy retained by branch for proper scrutiny of b. While lodgement instruments / cheques in outward Unsettle
accurate and Timely realization "intercity clearing" stamp affixed and specified module centralized clearing, BBO/BOM affix "intercity clearing"
of clearing funds into customer used for overnight clearing. 2) Check charges deducted stamp instead of normal stamp for overnight clearing.
Operations /194 Clearing Clearing Recorded transactions are Inter City Clearing (Centralized) 1) Examine copy retained by branch for proper scrutiny of c. Specified option in Flex cube clearing module used for Unsettle
accurate and Timely realization "intercity clearing" stamp affixed and specified module making cheque deposit transaction
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Operations /194 Clearing Clearing Recorded transactions are Inter City Clearing (Centralized) 1) Examine copy retained by branch for proper scrutiny of a. Charges deducted as per SOC while lodgement of Unsettle
accurate and Timely realization "intercity clearing" stamp affixed and specified module cheque.b. Upon lodgement of cheque, GL -
of clearing funds into customer used for overnight clearing. 2) Check charges deducted IntercityCentralized Clearing Settlement account
account and settlement of as per SOC 3) Examine for proper settlement of GL debitedc. Whether BOM / BM ensure that funds against
clearing GL. - Inter City Clearing outward intercity centralized clearing are credited into
customers accounts before close of next working day
(T+1).
Operations /194 Clearing Clearing Recorded transactions are Inter City Clearing (Centralized) 1) Examine copy retained by branch for proper scrutiny of Whther branch GL 608080117 - Intercity Centralized Unsettle
accurate and Timely realization "intercity clearing" stamp affixed and specified module Clearing Settlement Account balance with the amount of
of clearing funds into customer used for overnight clearing. 2) Check charges deducted outward centralized intercity clearing lodged that day.
Operations /195 Clearing Clearing Recorded transactions are Inter City Clearing (De 1) Examine from copy retained by branch for proper OUTWARD INTERCITY CLEARING (DE- Unsettle
accurate and Timely realization Centralized) stamping affixed by branch before lodgement. 2) Check CENTRALIZED)a. While lodgement instruments /
of clearing funds into customer separate module used for marking cheque deposit cheques in outward centralized clearing, BBO/BOM affix
account and settlement of transaction 3) Examine charges deducted from customer "intercity clearing" stamp instead of normal stamp for
clearing GL. - Inter City Clearing account as per SOC. overnight clearing.
De Centralized
Operations /195 Clearing Clearing Recorded transactions are Inter City Clearing (De 1) Examine from copy retained by branch for proper b. Separate add list, covering schedule, delivery receipt / Unsettle
accurate and Timely realization Centralized) stamping affixed by branch before lodgement. 2) Check summary prepared. All instruments packed in separate
of clearing funds into customer separate module used for marking cheque deposit bag / envelope designed for intercity de-centralized
account and settlement of transaction 3) Examine charges deducted from customer clearing.
De Centralized
Operations /195 Clearing Clearing Recorded transactions are Inter City Clearing (De 1) Examine from copy retained by branch for proper c. Specified option in Flex cube clearing module used for Unsettle
accurate and Timely realization Centralized) stamping affixed by branch before lodgement. 2) Check making cheque deposit transaction.
De Centralized
Operations /195 Clearing Clearing Recorded transactions are Inter City Clearing (De 1) Examine from copy retained by branch for proper d. Charges deducted as per SOC while lodgement of Unsettle
accurate and Timely realization Centralized) stamping affixed by branch before lodgement. 2) Check cheque.
De Centralized
Operations /195 Clearing Clearing Recorded transactions are Inter City Clearing (De 1) Examine from copy retained by branch for proper e. Whether BOM / BM ensure that funds against outward Unsettle
accurate and Timely realization Centralized) stamping affixed by branch before lodgement. 2) Check intercity centralized clearing are credited into customers
of clearing funds into customer separate module used for marking cheque deposit accounts before close of 4th working day (T+3).
De Centralized
Operations /196 Clearing Clearing Recorded transactions are Over Night Clearing 1) Examine from instruments available in vouchers for Collection of cheques drawn on bank branches within Unsettle
accurate and Timely realization proper stamping affixed and signature verified and same city / clearing zone set by NIFT are presented and
of clearing funds into customer authorization done as per limit. 2) In case of return paid through overnight (i.e. 24 hours) clearing
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Operations /196 Clearing Clearing Recorded transactions are Over Night Clearing 1) Examine from instruments available in vouchers for Collection of cheque and credited of customer account Unsettle
accurate and Timely realization proper stamping affixed and signature verified and within 1 day.
Operations /196 Clearing Clearing Recorded transactions are Over Night Clearing 1) Examine from instruments available in vouchers for INWARD CLEARINGa. Whether instruments drawn on Unsettle
accurate and Timely realization proper stamping affixed and signature verified and FMFB delivered by NIFT to branch in sealed bag for
of clearing funds into customer authorization done as per limit. 2) In case of return payment as per timeline provided above.b. Whether
account and settlement of cheque, charges deducted as per SOC. 3) Examine BBO/BOM receive clearing bag from rider of NIFT and
clearing GL. - Over Night cheque return register for proper delivery of cheque to acknowledge after checking / verification of seal number
Clearing customer 4) Examine GL for timely settlement of mentioned on plastic seal as well as on bundle cover
transaction and balance appearing in GL. within the bag.c. After proper scrutiny, signature
verification, authenticated through I.V marker and call
back confirmation (where required), BBO/BOM debit
customers account and credit Overnight Clearing
Settlement Account through clearing module. d. Whether
posted stamp affix by BBO/BOM and authorization
perform by authorizer ( as per authorization limit) and
signature of authorizer available on cheque.e. Whether
cheque return charges deducted and copy of return
memo kept in branch recordf. Whether Cheque Return
Register maintained by branch properly. g. Whether
BBO/BOM prepare NIFT bundle cover mentioning
number and amount of cheques being paid and returned
in accordance with the transaction in system as well as
amounts mentioned on cheques.
Operations /196 Clearing Clearing Recorded transactions are Over Night Clearing 1) Examine from instruments available in vouchers for OUTWARD CLEARING Unsettle
of clearing funds into customer authorization done as per limit. 2) In case of return a. After proper
account and settlement of cheque, charges deducted as per SOC. 3) Examine scrutiny, if cheques / instruments are found in order,
clearing GL. - Over Night cheque return register for proper delivery of cheque to Whether BOM affix "Cheque(s) Received lodged in
Clearing customer 4) Examine GL for timely settlement of clearing on next working day" stamp on both bank and
transaction and balance appearing in GL. customer copies of deposit slip and customer copy
handed over to him/her.b. BBO/BOM affix Crossing,
Endorsement and Clearing stamp of next working day
and sign the endorsement.c. BBO/BOM will post the
transaction in outward clearing module accordingly.
Transaction posted in clearing module by
debitingOvernight Clearing Settlement and credit
Customer Account
d.
Whether posting performed by BOM/BM for authorization
(as per authorization limits).e. BBO/BOM prepare add list
mentioning cheque numbers and amount. f. BBO/BOM
then prepare Summary / Delivery Receipt mentioning
consolidated number & amount of all cheques /
instruments as well as seal number to be affixed on
clearing bag.g. BBO/BOM put all cheques / along with
Add List, Bundle Cover, Summary / Delivery Receipt etc.
into clearing bag and plastic seal fixed on it.
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Operations /196 Clearing Clearing Recorded transactions are Over Night Clearing 1) Examine from instruments available in vouchers for a. NIFT rider deliver fate of previous days outward Unsettle
accurate and Timely realization proper stamping affixed and signature verified and clearing in next working day as per mentioned timings for
of clearing funds into customer authorization done as per limit. 2) In case of return overnight clearing. The bag scroll mentioning total
account and settlement of cheque, charges deducted as per SOC. 3) Examine number of cheques / instruments passed & returned
clearing GL. - Over Night cheque return register for proper delivery of cheque to unpaid, physical cheques / instruments unpaid in
Clearing customer 4) Examine GL for timely settlement of clearingalong with return memo).b. BBO/BOM
transaction and balance appearing in GL. immediately mark return in Flex cube against unpaid
instruments and forward the cheques / instruments to
BOM/BM for authorization.c. BBO/BOM w then realize
the remaining instruments / cheques passed in clearing
through specified option in Flex cube.d. BBO/BOM enter
the detail of returned / unpaid instruments in Cheque
Return Register as per Annexure 4: C3 and keep them in
vault for safe custody.
Operations /196 Clearing Clearing Recorded transactions are Over Night Clearing 1) Examine from instruments available in vouchers for After above settlement, branch GL 608080115 - Unsettle
accurate and Timely realization proper stamping affixed and signature verified and Overnight Clearing Settlement Account will be balanced
of clearing funds into customer authorization done as per limit. 2) In case of return with the amount of outward clearing lodged that day or
account and settlement of cheque, charges deducted as per SOC. 3) Examine become zero in case no cheque is lodged.
Operations /197 Clearing Clearing Recorded transactions are Inter City Clearing (Centralized) 1) Examine from NIFT sheet for acknowledgement of Whether Intercity clearing lodgement charges recovered Unsettle
accurate and Timely realization cheque received and scrutiny vouchers for confirmation as per SOC
clearing module
Operations /197 Clearing Clearing Recorded transactions are Inter City Clearing (Centralized) 1) Examine from NIFT sheet for acknowledgement of a. NIFT present intercity clearing cheques to the Unsettle
accurate and Timely realization cheque received and scrutiny vouchers for confirmation designated branch of FMFB in separate bag /envelop.
clearing module
Operations /197 Clearing Clearing Recorded transactions are Inter City Clearing (Centralized) 1) Examine from NIFT sheet for acknowledgement of b. The instruments / cheques presented for payment Unsettle
accurate and Timely realization cheque received and scrutiny vouchers for confirmation bear specified "Intercity Clearing" stamp instead of
of clearing funds into customer that instrument bear "InterCity Clearing" Stamp instead of normal clearing stamp for overnight clearing.
clearing module
Operations /197 Clearing Clearing Recorded transactions are Inter City Clearing (Centralized) 1) Examine from NIFT sheet for acknowledgement of c. For cheques valuing Rs. 0.5 million and above, Unsettle
accurate and Timely realization cheque received and scrutiny vouchers for confirmation confirmation through call back to account holder
of clearing funds into customer that instrument bear "InterCity Clearing" Stamp instead of conducted through home branch.
clearing module
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Operations /197 Clearing Clearing Recorded transactions are Inter City Clearing (Centralized) 1) Examine from NIFT sheet for acknowledgement of d. For any ambiguity with respect to the signature of Unsettle
accurate and Timely realization cheque received and scrutiny vouchers for confirmation account holder paying branch obtain signature
of clearing funds into customer that instrument bear "InterCity Clearing" Stamp instead of verification on scanned copy of cheques from home
account and settlement of normal clearing stamp for overnight clearing. 2) Examine branch through email / FAX.
clearing module
Operations /197 Clearing Clearing Recorded transactions are Inter City Clearing (Centralized) 1) Examine from NIFT sheet for acknowledgement of e. Specified option for inward intercity centralized clearing Unsettle
accurate and Timely realization cheque received and scrutiny vouchers for confirmation in Flex cube clearing module used for making payment.
clearing module
Operations /197 Clearing Clearing Recorded transactions are Inter City Clearing (Centralized) 1) Examine from NIFT sheet for acknowledgement of f. Upon debiting customers accounts, separate GL for Unsettle
accurate and Timely realization cheque received and scrutiny vouchers for confirmation Inward intercity centralized Clearing credited.
clearing module
Operations /198 Clearing Clearing Recorded transactions are Clearing in Remote Areas 1) Examine from vouchers that instrument bear "Special Inward Centralized Clearing (intra-city & intercity)a. Unsettle
accurate and Timely realization Crossing", " LBC" and " Payee Accounts will be credited Cheques drawn on branch presented through respective
of clearing funds into customer upon realization" 2) Examine posting done representatives of collecting banks at designated branch
account and settlement of through respective module and fund transfer to treasury. of FMFB along with covering letter mentioning detail of
clearing GL. - Clearing in cheques.
Remote Areas
Operations /198 Clearing Clearing Recorded transactions are Clearing in Remote Areas 1) Examine from vouchers that instrument bear "Special b. i. Instruments bear "Special Crossing" and "LBC" and Unsettle
accurate and Timely realization Crossing", " LBC" and " Payee Accounts will be credited "Payees Accounts will be credited upon realization"
of clearing funds into customer upon realization" 2) Examine posting done stamps instead of normal clearing stamps for overnight
account and settlement of through respective module and fund transfer to treasury. clearing.
Remote Areas
Operations /198 Clearing Clearing Recorded transactions are Clearing in Remote Areas 1) Examine from vouchers that instrument bear "Special ii. Fate submitted directly to respective representatives of Unsettle
accurate and Timely realization Crossing", " LBC" and " Payee Accounts will be credited collecting banks along with returned cheques (if any) &
of clearing funds into customer upon realization" 2) Examine posting done memos. While no bundle cover prepared as required for
account and settlement of through respective module and fund transfer to treasury. NIFT service branches.
Remote Areas
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Operations /198 Clearing Clearing Recorded transactions are Clearing in Remote Areas 1) Examine from vouchers that instrument bear "Special iii. Posting done through respective module used for Unsettle
accurate and Timely realization Crossing", " LBC" and " Payee Accounts will be credited overnight clearing regardless the fact that the instruments
of clearing funds into customer upon realization" 2) Examine posting done / cheques are drawn on other branches of FMFB.
account and settlement of through respective module and fund transfer to treasury. Customer account debited and Credited 608080115 -
clearing GL. - Clearing in Overnight Clearing Settlement Account and upon
Remote Areas processing of all cheques and amount transfer by branch
to Treasury (back office). Check BBO/BOM initiate fund
transfer request as per Annexure 6: C8 to Treasury (back
office) through email on
(cash.management@mfb.com.pk) for consolidation and
initiation of fund transfer to respective banks using MT-
202 in Pakistan Real-time Interbank Settlement
Mechanism (PRISM).
Operations /199 Clearing Clearing Recorded transactions are Clearing in Remote Areas 1) Examine record of copy retained by branch for Outward Centralized Clearing (intra-city & intercity)a. Unsettle
accurate and Timely realization outward clearing cheques for proper stamping and Whether prior to lodgement of cheques / instruments in
of clearing funds into customer posting in the system. 2) Examine outward centralized clearing, BBO/BOM ensure that the
account and settlement of LBC register for proper details are entered. drawee bank has a designated branch for processing of
clearing GL. - Clearing in 3) Check LBC cheque schedule prepared by centralized clearing.
Operations /199 Clearing Clearing Recorded transactions are Clearing in Remote Areas 1) Examine record of copy retained by branch for b. Branch affix "Special Crossing" and "LBC" stamps Unsettle
accurate and Timely realization outward clearing cheques for proper stamping and instead of "Clearing".
Operations /199 Clearing Clearing Recorded transactions are Clearing in Remote Areas 1) Examine record of copy retained by branch for c. Stamp worded "Payees account will be credited on Unsettle
accurate and Timely realization outward clearing cheques for proper stamping and realization" affix for discharge.
Operations /199 Clearing Clearing Recorded transactions are Clearing in Remote Areas 1) Examine record of copy retained by branch for d. Detail of Instruments being lodged entered in LBC Unsettle
accurate and Timely realization outward clearing cheques for proper stamping and Register as per Annexure 7: C8 and serial number
of clearing funds into customer posting in the system. 2) Examine allotted accordingly.
Operations /199 Clearing Clearing Recorded transactions are Clearing in Remote Areas 1) Examine record of copy retained by branch for e. Serial number mentioned on LBC stamp affixed on Unsettle
accurate and Timely realization outward clearing cheques for proper stamping and instrument / cheque for reference.
Operations /199 Clearing Clearing Recorded transactions are Clearing in Remote Areas 1) Examine record of copy retained by branch for f. A separate LBC Cheque Schedule for each drawee Unsettle
accurate and Timely realization outward clearing cheques for proper stamping and banks designated branch mentioning detail of
of clearing funds into customer posting in the system. 2) Examine instruments as per Annexure 8: C8.
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Operations /199 Clearing Clearing Recorded transactions are Clearing in Remote Areas 1) Examine record of copy retained by branch for g. Whether instruments directly be presented to drawee Unsettle
accurate and Timely realization outward clearing cheques for proper stamping and banks designated branch through FMFB representative
of clearing funds into customer posting in the system. 2) Examine nominated by BM.
Operations /199 Clearing Clearing Recorded transactions are Clearing in Remote Areas 1) Examine record of copy retained by branch for h. Acknowledgment & fate obtained accordingly along Unsettle
accurate and Timely realization outward clearing cheques for proper stamping and with returned cheques & memo (if any).
Operations /199 Clearing Clearing Recorded transactions are Clearing in Remote Areas 1) Examine record of copy retained by branch for i. Upon receipt of funds from drawee bank, Treasury Unsettle
accurate and Timely realization outward clearing cheques for proper stamping and (back office) credit settlement GL (i.e. 608080115) of
of clearing funds into customer posting in the system. 2) Examine respective branch and send confirmatory email for
account and settlement of LBC register for proper details are entered. marking realization accordingly.
Operations /199 Clearing Clearing Recorded transactions are Clearing in Remote Areas 1) Examine record of copy retained by branch for j. BOM & BM ensure the customers accounts credit Unsettle
accurate and Timely realization outward clearing cheques for proper stamping and before EOD of T+1
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged a) Cut-off time for presentment of payment instrument in Unsettle
accurate and Timely realization copy retained by branch for confirmation that all each clearing session and time for availability of funds in
of clearing funds into customer mandatory requirement fulfilled by branch payees accounts on notice boards in branch premises is
account and settlement of 2) Check notice for cut off time and rights, available. b) Rights, responsibilities & liabilities of
clearing GL. NIFT General responsibilities & liabilities of payee/drawer are affixed on payee / drawer with respect to collection & clearing of
notice board. payment instruments as per Annexures 2: C2 and
3) Examine proper scrutinize performed by branch before Annexure 3: C2 at Notice Boards in Branches premises.
lodged in clearing.
are settle timely.
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Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged While receiving cheques for clearing / collection Unsettle
accurate and Timely realization copy retained by branch for confirmation that all scrutinize for the following performa. Instrument is not
of clearing funds into customer mandatory requirement fulfilled by branch specially crossed by any bank.
notice board.
lodged in clearing.
are settle timely.
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged b. Instrument is duly signed by drawer. Unsettle
notice board.
lodged in clearing.
are settle timely.
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged c. Instrument is not mutilated or torn. Unsettle
notice board.
lodged in clearing.
are settle timely.
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Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged d. Instrument is not stale (older than 6 months), undated Unsettle
accurate and Timely realization copy retained by branch for confirmation that all or post-dated.
notice board.
lodged in clearing.
are settle timely.
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged e. Amount in words and figures agree with each other. Unsettle
notice board.
lodged in clearing.
are settle timely.
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged f. Overwriting, addition and alteration are duly Unsettle
accurate and Timely realization copy retained by branch for confirmation that all authenticated by the drawer.
notice board.
lodged in clearing.
are settle timely.
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Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged g. Title of Account and amount on deposit slip is matched Unsettle
accurate and Timely realization copy retained by branch for confirmation that all with payee name and amount on the instrument
of clearing funds into customer mandatory requirement fulfilled by branch (customer & bank copy).
notice board.
lodged in clearing.
are settle timely.
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged h. Payee has written his / her name and IBAN / Account Unsettle
accurate and Timely realization copy retained by branch for confirmation that all number on rear side of the instrument.
notice board.
lodged in clearing.
are settle timely.
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged Receive of outward clearing cheques stamp affixed and Unsettle
accurate and Timely realization copy retained by branch for confirmation that all deposit slip date same However, specific wordings
of clearing funds into customer mandatory requirement fulfilled by branch mentioned in the receiving stamps respectively as
account and settlement of 2) Check notice for cut off time and rights, "Cheque(s) received will be lodged in clearing on next
clearing GL. NIFT General responsibilities & liabilities of payee/drawer are affixed on working day".
notice board.
lodged in clearing.
are settle timely.
Reso
St
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged Endorsement on outward clearing cheques signed by any Unsettle
accurate and Timely realization copy retained by branch for confirmation that all one of the authorized officers i.e.BBO/BOM/BM.
notice board.
lodged in clearing.
are settle timely.
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged Payees name on cheque is similar to the title of account Unsettle
accurate and Timely realization copy retained by branch for confirmation that all mentioned on deposit slip and appearing in Flex cube. Or
of clearing funds into customer mandatory requirement fulfilled by branch if the cheque is being deposited into joint account, payee
account and settlement of 2) Check notice for cut off time and rights, is one of the account holders.
notice board.
lodged in clearing.
are settle timely.
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged Branches retain photocopies (front & rear sides showing Unsettle
accurate and Timely realization copy retained by branch for confirmation that all endorsements duly signed by BBO/BOM/BM) of all
of clearing funds into customer mandatory requirement fulfilled by branch cheques deposited for clearing / collection to be kept in
account and settlement of 2) Check notice for cut off time and rights, separate file for recordpurpose.
notice board.
lodged in clearing.
are settle timely.
Reso
St
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged Access to crossing/clearing/collection/endorsement etc. Unsettle
accurate and Timely realization copy retained by branch for confirmation that all and other similar stamps strictly be restricted to
of clearing funds into customer mandatory requirement fulfilled by branch authorized staff only i.e. BBO/BOM/ and kept under lock
account and settlement of 2) Check notice for cut off time and rights, and key.
notice board.
lodged in clearing.
are settle timely.
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged Transactions of all outward & inward clearing batches are Unsettle
accurate and Timely realization copy retained by branch for confirmation that all posted into respective modules of Flex cube with all
of clearing funds into customer mandatory requirement fulfilled by branch necessary details entered in the relevant fields.
notice board.
lodged in clearing.
are settle timely.
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged The total of ledger balance of outward clearing is agreed Unsettle
accurate and Timely realization copy retained by branch for confirmation that all with the total of deposit slips as well as with the clearing
of clearing funds into customer mandatory requirement fulfilled by branch amount mentioned on clearing Summary / Delivery
account and settlement of 2) Check notice for cut off time and rights, Receipt.
notice board.
lodged in clearing.
are settle timely.
Reso
St
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged Cheques deposited for overnight / same day / centralized Unsettle
accurate and Timely realization copy retained by branch for confirmation that all & de-centralized intercity clearing lodged separately as
of clearing funds into customer mandatory requirement fulfilled by branch per time schedule for each batch.
notice board.
lodged in clearing.
are settle timely.
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged Instruments / cheques received after cut-off time lodged Unsettle
accurate and Timely realization copy retained by branch for confirmation that all on next working day and mark notation "Cheque received
of clearing funds into customer mandatory requirement fulfilled by branch after Cut-OffTime" both on customer and bank copies of
account and settlement of 2) Check notice for cut off time and rights, deposit slip
notice board.
lodged in clearing.
are settle timely.
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged If cheque is not collected by customer within 2 working Unsettle
accurate and Timely realization copy retained by branch for confirmation that all days from remote branch, it will be sent to home branch
of clearing funds into customer mandatory requirement fulfilled by branch for following up with the customer and delivery of
account and settlement of 2) Check notice for cut off time and rights, cheque(s). Suitable notation marked inCheque Return
clearing GL. NIFT General responsibilities & liabilities of payee/drawer are affixed on Register as per Annexure 4: C3 of remote / home branch.
notice board. Charges (where
lodged in clearing.
are settle timely.
Reso
St
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged Proceed of clearing realized into customers accounts as Unsettle
accurate and Timely realization copy retained by branch for confirmation that all per timeline set for each batch.
notice board.
lodged in clearing.
are settle timely.
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged In case the payee fails to collect his / her returned Unsettle
accurate and Timely realization copy retained by branch for confirmation that all instrument / cheque within 72 hours (3 days), a letter as
of clearing funds into customer mandatory requirement fulfilled by branch per Annexure 5: C3 containing reasons for return sent to
account and settlement of 2) Check notice for cut off time and rights, payees current mailing address as per bank record
clearing GL. NIFT General responsibilities & liabilities of payee/drawer are affixed on requesting him / her to collect his / her payment
notice board. instrument.
lodged in clearing.
are settle timely.
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged Returned cheques kept under dual control in fire proof Unsettle
accurate and Timely realization copy retained by branch for confirmation that all cabinets overnight and before handing over to the
of clearing funds into customer mandatory requirement fulfilled by branch customer
notice board.
lodged in clearing.
are settle timely.
Reso
St
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged Returned cheques handed over to original customer / Unsettle
accurate and Timely realization copy retained by branch for confirmation that all authorized representative against authority letter, under
of clearing funds into customer mandatory requirement fulfilled by branch proper acknowledgement against full signature(s) on
account and settlement of 2) Check notice for cut off time and rights, Cheque Return Register. While handing over cheque to
clearing GL. NIFT General responsibilities & liabilities of payee/drawer are affixed on authorized representatives, BBO/BOM call the customer
notice board. to check the authenticity of authority letter.
lodged in clearing.
are settle timely.
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged Prior to payments of all instruments received in clearing / Unsettle
accurate and Timely realization copy retained by branch for confirmation that all for transfer BBO/BOM will authenticate thefollowing
of clearing funds into customer mandatory requirement fulfilled by branch details printed on instrument by applying I.V Marker;a.
account and settlement of 2) Check notice for cut off time and rights, Instrument Numberb. Payees Namec. Amountd. Issuance
clearing GL. NIFT General responsibilities & liabilities of payee/drawer are affixed on Date
notice board.
lodged in clearing.
are settle timely.
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged Cheques received for payment scrutinized properly to Unsettle
accurate and Timely realization copy retained by branch for confirmation that all ensure that;a. All cheques / instruments are drawn on the
of clearing funds into customer mandatory requirement fulfilled by branch same bank branch where presented.
notice board.
lodged in clearing.
are settle timely.
Reso
St
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged b. Special Crossing / Clearing / Collection stamps are Unsettle
accurate and Timely realization copy retained by branch for confirmation that all affixed as per SBP instructions via PSD Circular No. 01
of clearing funds into customer mandatory requirement fulfilled by branch of 2014 & PSD Circular Letter No. 2 of 2014 as under;i.
account and settlement of 2) Check notice for cut off time and rights, Special crossing - On front side of instrument at top left
clearing GL. NIFT General responsibilities & liabilities of payee/drawer are affixed on corner.ii. Clearing - In specified area at left side on
notice board. reverse of the cheque. iii. Endorsement - At given space
3) Examine proper scrutinize performed by branch before on reverse side of cheque.c. Proper endorsement is done
lodged in clearing. / signed by collecting bank.d. Balance is available in the
4) Proper date stamp are affixed on outward clearing account.e. Cheques is not undated, post-dated or stale
cheques from copy retained by branch. (date should not be or future older than 6 months).f.
5) Examine GLs to confirm that all clearing transaction Amounts in words and figures are agreed.g. Cutting /
are settle timely. addition / alteration is authenticated by drawer of
6) Check record of Cheque Return Register for handing cheque.h. Mutilation is confirm by the collecting bank
over of return to customer. (where required).i. Instrument (PO/DD/BC) is signed by
7) Check AML/KYC procedure and CBC function authorized signatory (to be verified from signature portal).
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged Before payment of cheque valuing Rs. 0.5 million and Unsettle
accurate and Timely realization copy retained by branch for confirmation that all above presented in inward clearing, confirmation through
of clearing funds into customer mandatory requirement fulfilled by branch call back to the account holder done by any one from
account and settlement of 2) Check notice for cut off time and rights, BBO, BOM and BM
notice board.
lodged in clearing.
are settle timely.
Operations /200 Clearing Clearing Recorded transactions are Clearing - NIFT General 1) Examine record of outward clearing cheques lodged Before accepting all cheque(s) of Rs. 1 Million or above Unsettle
accurate and Timely realization copy retained by branch for confirmation that all in a day for a customer, BM/BOM review KYC detail
of clearing funds into customer mandatory requirement fulfilled by branch provided bythe customer to the branch and then sign on
account and settlement of 2) Check notice for cut off time and rights, the back of deposit slip with comments “KYC Profile
clearing GL. NIFT General responsibilities & liabilities of payee/drawer are affixed on Reviewed” as a token of confirmation that KYC detail has
notice board. been checked and foundsatisfactory.
lodged in clearing.
are settle timely.
Operations /201 Clearing Clearing Recorded transactions are Inter City Clearing (De Examine GL to ensure that timely settlement of Whether branch GL 608080117 - Intercity Centralized Unsettle
accurate and Timely realization Centralized) transaction Clearing Settlement Account balanced with the amount
of clearing funds into customer of outward centralized intercity clearing lodged that day
account and settlement of or become zero ifthere is no lodgement.
De Centralized
Reso
St
Operations /202 Clearing Clearing Recorded transactions are Inter City Clearing (De Examine that instrument bear "InterCity Clearing" stamp INWARD INTERCITY CLEARING (DE-CENTRALIZED)a. Unsettle
accurate and Timely realization Centralized) instead of normal clearing stamp for overnight clearing Whether NIFT present intercity de-centralized clearing
of clearing funds into customer and specified module used for Inter City Clearing ( De cheques to the drawee branch of FMFB in separate bag /
account and settlement of Centralized) cheques. envelop.b. The instruments / cheques presented for
clearing GL. - Inter City Clearing payment bear specified "Intercity Clearing" stamp instead
De Centralized of normal clearing stamp for overnight clearing.c.
Specified option for inward intercity clearing in Flex cube
clearing module used for making payment by crediting
Intercity De-Centralized Clearing Settlement Account.
Operations /202 Clearing Clearing Recorded transactions are Inter City Clearing (De Examine that instrument bear "InterCity Clearing" stamp Collection of cheque and credited of customer account Unsettle
accurate and Timely realization Centralized) instead of normal clearing stamp for overnight clearing within 3 days.
De Centralized
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS Issuance of Cheque book against client signature on Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition requisition slip / order form.
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS Acknowledgement of receipt for cheque book delivery Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition available in record
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS Delivery of cheque book to 3rd party after obtaining Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition customer authority
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS CNIC Copy of 3rd party authorized attached with authority Unsettle
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS CNIC Copy of 3rd party authorized marked Original Seen Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition by branch
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS Issuance of cheque book to photo accounts only in case Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition of self presentation by customer
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS Indemnity in case of requisition slip lost obtained from Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition customer
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS "Self Presentation for encashment of cheque" stamp in Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition case of Photo Account
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS Cheque book requisition received at any branch of FMFB Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition branch. However, delivery of cheque book only be
Safekeeping of cheque books slip/order form . restricted to home branch. In such cases receiving
under dual control 2) Examine vouchers to ensure that authorization letter branch after checking the completeness of requisition
attached along with proper acknowledgment of cheque and verification ofcustomers signature through Flex cube
book and BM have approved the same. forward the scanned copy of the requisition to home
3) Check that CNIC copy is attached with vouchers and branch through email while original w dispatched through
"Original Seen" stamp affixed. courier on same date.
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS Cheque books delivered to the customers (in person Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition collection) against their acknowledgements on the format
Safekeeping of cheque books slip/order form . available in cheque books.
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS For newly opened accounts, cheque books strictly be Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition delivered to the account holder on his / her personal
Safekeeping of cheque books slip/order form . appearance to bank.
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS Personalized cheque books issued to the customers in Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition running serial order generated by Flex cube
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS Cheque book charges deducted as per prevailing Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition schedule of charges
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS Only repeat cheque book issued to his / her Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition representative / authorized person against authority
Safekeeping of cheque books slip/order form . letter.
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS Similarly in case customer requests to deliver his/her Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition cheque book through courier, (repeat cheque book)
Safekeeping of cheque books slip/order form . delivered to his/ her mailing address (as per bank
under dual control 2) Examine vouchers to ensure that authorization letter record). No request acknowledged if customer requests
attached along with proper acknowledgment of cheque to deliver his/her cheque book on address that is not in
book and BM have approved the same. the bank record.
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS BM approval for issuance of cheque book in both cases Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition (delivery of cheque book through representative/courier)
Safekeeping of cheque books slip/order form . required.
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS Customers Cheque books not delivered to staff under Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition any circumstances.
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS In case, cheque book or its requisition is reported lost by Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition the customer, the new cheque book issued after
Safekeeping of cheque books slip/order form . submission of indemnity available on the reverse side of
under dual control 2) Examine vouchers to ensure that authorization letter cheque book order form available with the branches.
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS Cheque book stock received from vendor verified jointly Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition by Teller and BOM against the details on dispatch list
Safekeeping of cheque books slip/order form . accompanying the fresh stock mentioning quantity and
under dual control 2) Examine vouchers to ensure that authorization letter serial numbers.
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS Cheque books containing erroneously printed leaf sent to Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition CPU for taking up the matter with the vendor. Proper
Safekeeping of cheque books slip/order form . notation given in Security Stationery Register as per
under dual control 2) Examine vouchers to ensure that authorization letter Annexure 17: C4. Acknowledgement through email
attached along with proper acknowledgment of cheque obtained from CPU for recordpurpose.
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS Cheque Book requisition slips stitched with daily Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition vouchers of request initiating date.
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS Security stationery register clearly marked against each Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition category with the word “Stockchecked and agreed” on
Safekeeping of cheque books slip/order form . (date) duly signed by Teller and BOM.
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS The stock of un-issued cheque books kept overnight in Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition the vault.
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS Record of issuance / delivery of cheque books to Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition customer maintained in the ChequeBook Issuance
Safekeeping of cheque books slip/order form . Register as per Annexure 18: C4.
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS Security Stationary Register for Cheque Book properly Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition maintained
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS Signature of client obtained on Cheque Book Issuance Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition Register and verified
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS Memo for Cheque Book Destruction signed by BM and Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition BOM.
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS First Cheque Book issued after ensuring LETTER OF Unsettle
eligible customer only. Guidelines card and signature verified stamp affixed on requisition THANKS delivered
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Reso
St
Operations /205 Cheque Books Mng Cheque Books Mng Cheque book is issued to the Cheque Book - General 1) Check that that customer signature verified from SS Balancing of Undelivered Cheque Books done by BM Unsettle
customer
form

of Photo Account.
10 ) Balancing of
monthly basis
12)
Operations /206 Cheque Books Mng Cheque Books Mng To ensure that delivery of Cheque Book - Delivery of Examine Cheque Book Issuance Register for issuance of Issuance to Customera. Upon appearance of customer Unsettle
cheque book to customer only Cheque Book cheque book to customer. In case of delivery of cheque for collection of cheque book, BOM enter the detail in
and in case of third party with book to representative, proper written request is available Cheque Book Issuance Register as per Annexure 18:
proper customer written request in voucher C4.b. After handing over of cheque book to the customer,
BOM stake his / her signature on the same.c. BOM
receive cheque book acknowledgement placed in the
cheque book after getting signed from his / her.d. BOM
verify customer signature on the acknowledgement the
update cheque book status in Flex cube as "Delivered".
Authorization done by BM.e. Acknowledgement attached
with daily vouchers.
Reso
St
Operations /206 Cheque Books Mng Cheque Books Mng To ensure that delivery of Cheque Book - Delivery of Examine Cheque Book Issuance Register for issuance of Issuance to Authorized RepresentativeFor issuance of Unsettle
cheque book to customer only Cheque Book cheque book to customer. In case of delivery of cheque cheque book to authorized representative, customer
and in case of third party with book to representative, proper written request is available submit signed authority letter in written form mentioning
proper customer written request in voucher Name, CNIC Number and specimen signature of
authorized representative. a. BBO/BOM verify customer
signature on authority letter.b. BBO/BOM obtain CNIC
copy of authorized representative and verify his /her
details i.e. Name, CNIC Number and signature against
the details provided on authority letter. CNIC copy
marked Original Seen after comparing with original.c.
BBO/BOM hand over cheque book to representative and
obtain his / her signature on Cheque Book Issuance
register as well as acknowledgement form placed in
cheque book.It should be noted that for photo accounts,
cheque books should only be issued to
respectivecustomers.
Operations /206 Cheque Books Mng Cheque Books Mng To ensure that delivery of Cheque Book - Delivery of Examine Cheque Book Issuance Register for issuance of Delivery of Cheque Book at Account Holder’s Mailing Unsettle
cheque book to customer only Cheque Book cheque book to customer. In case of delivery of cheque Addressa. BOM enter the detail of cheque book in
and in case of third party with book to representative, proper written request is available Cheque Book Issuance Register. Notation Dispatched on
proper customer written request in voucher mailing addressb. BOM update cheque book status as
Delivered in Flex cube.c. Authorization done by BM.d.
Courier receipt attached with the vouchers for record
purpose.
Operations /207 Cheque Books Mng Cheque Books Mng To ensure that customer duly Cheque Book - Ordering Cheque Examine from report available in OBI that cheque book 1. Customers duly signed cheque book requisition slip / Unsettle
signed cheque book request Book order into system and request is available in vouchers cheque book order form received.
before ordering
Operations /207 Cheque Books Mng Cheque Books Mng To ensure that customer duly Cheque Book - Ordering Cheque Examine from report available in OBI that cheque book 2. Date & time stamp affixed on cheque book requisition Unsettle
signed cheque book request Book order into system and request is available in vouchers slip / order form by BOM.
before ordering
Operations /207 Cheque Books Mng Cheque Books Mng To ensure that customer duly Cheque Book - Ordering Cheque Examine from report available in OBI that cheque book 3. BOM check for account number & title and signature Unsettle
signed cheque book request Book order into system and request is available in vouchers from Flex cube, verify signature and affix signature
obtained and order into system with customer signature available and verified by branch verified stamp on the requisition slip / order form.
before ordering
Operations /207 Cheque Books Mng Cheque Books Mng To ensure that customer duly Cheque Book - Ordering Cheque Examine from report available in OBI that cheque book 4. BOM initiate cheque book request in Flex cube using Unsettle
signed cheque book request Book order into system and request is available in vouchers specified option.
before ordering
Operations /207 Cheque Books Mng Cheque Books Mng To ensure that customer duly Cheque Book - Ordering Cheque Examine from report available in OBI that cheque book 5. Charges deducted as per SOC. Unsettle
before ordering
Operations /207 Cheque Books Mng Cheque Books Mng To ensure that customer duly Cheque Book - Ordering Cheque Examine from report available in OBI that cheque book 6. Upon receipt, BOM verify cheque books detail against Unsettle
signed cheque book request Book order into system and request is available in vouchers dispatch summary, acknowledgereceipt on it and send
obtained and order into system with customer signature available and verified by branch scanned copy to CPU through email for reconciliation.
before ordering
Operations /207 Cheque Books Mng Cheque Books Mng To ensure that customer duly Cheque Book - Ordering Cheque Examine from report available in OBI that cheque book 7. BOM update cheque book status in Flex cube as Unsettle
signed cheque book request Book order into system and request is available in vouchers Generated.
before ordering
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Operations /207 Cheque Books Mng Cheque Books Mng To ensure that customer duly Cheque Book - Ordering Cheque Examine from report available in OBI that cheque book 8. All cheque book received entered in Security Unsettle
signed cheque book request Book order into system and request is available in vouchers Stationery Register as per Annexure 17: C4.
before ordering
Operations /207 Cheque Books Mng Cheque Books Mng To ensure that customer duly Cheque Book - Ordering Cheque Examine from report available in OBI that cheque book 9. BOM contact the customer and ask him / her to collect Unsettle
signed cheque book request Book order into system and request is available in vouchers cheque book from branch.
before ordering
Operations /208 Cheque Books Mng Cheque Books Mng To ensure that uncollected Cheque Book - Destruction Examine record of cheque book destruction available in Holding Period for All Branches (Except GBC)In case Unsettle
cheque books destroyed after branch and also check from OBI report to confirm timely customer not collect the cheque book within 20 days,
lapse of time and to mitigate risk destruction of un collected cheque book by branch branch send reminder letter at his/her mailing address as
of misuse of un collected cheque per Annexure 20: C4. If customer fails to collect cheque
book book within 10 days, it shredded/destroyed under dual
control after completing 30 days period (from receipt of
cheque book by branch). Branch update cheque book
status in Flex cube as “Destroyed.
Operations /208 Cheque Books Mng Cheque Books Mng To ensure that uncollected Cheque Book - Destruction Examine record of cheque book destruction available in Holding Period for GBC BranchesIn case customer does Unsettle
cheque books destroyed after branch and also check from OBI report to confirm timely not collect the cheque book within 30 days, branch sent
lapse of time and to mitigate risk destruction of un collected cheque book by branch intimation letter at his / her mailing address. If customer
of misuse of un collected cheque fails to collect cheque book within 30 days from the date
book of intimation, it shredded/destroyed under dualcontrol
after completing 60 days period (from date of receipt of
cheque book by branch).
Operations /208 Cheque Books Mng Cheque Books Mng To ensure that uncollected Cheque Book - Destruction Examine record of cheque book destruction available in Process for Shredding / DestructionA memo for Unsettle
cheque books destroyed after branch and also check from OBI report to confirm timely destruction as per Annexure 21: C4 prepared mentioning
lapse of time and to mitigate risk destruction of un collected cheque book by branch therein customer name, account number and cheque
of misuse of un collected cheque number duly signed by cheque book custodians
book
Operations /209 Cheque Books Mng Cheque Books Mng Proper due diligence follow Counter Cheque - Issuance Examine vouchers to confirm that counter cheque issue 1. Customer fill out standard application form for issuance Unsettle
before issuance of counter after proper request obtained from customer and of counter cheque as per Annexure 22: C4.2. Counter
cheque to customer approval are in place as per limit cheques only be issued to account holder in person and
under no circumstances to third party.3. Counter cheque
prepared in the name of account holder and not be
transferable.4. Counter cheque paid on same date and
in same branch from it has been issued.5. Branch obtain
Counter Cheque Request as per Annexure 22: C4 and
record the detail of customer & amount on counterfoil of
counter cheque
Branch Manager approval

request for issuance of counter cheques to borrowers as
well as depositors up to Rs.100,000/-.For issuance of
counter cheque from Rs.100,001/- and above, issuance
approval by Area Manager or Area Operations Manager.
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Operations /209 Cheque Books Mng Cheque Books Mng Proper due diligence follow Counter Cheque - Issuance Examine vouchers to confirm that counter cheque issue Issuance to Borrowers:a. Since borrowers due diligence Unsettle
before issuance of counter after proper request obtained from customer and and address verification process is already completed
cheque to customer approval are in place as per limit before disbursement, branches may issue counter
cheques on same date of account opening. However,
end to end process for dispatch of and handling
undelivered Letter of Thanks should be followed as per
operations manual.b. Counter cheque can be issued to
borrowers under following conditions;i. Where loan
disbursed in the borrower account and cheque book is
not requested / received.ii. Where borrower account
holder has received the cheque book but forgot to carry
it.c. Charges recovered as per current SOCs.
Operations /209 Cheque Books Mng Cheque Books Mng Proper due diligence follow Counter Cheque - Issuance Examine vouchers to confirm that counter cheque issue Issuance to Depositors:a. Counter cheque not issued on Unsettle
before issuance of counter after proper request obtained from customer and the same day of account opening or where Letter of
cheque to customer approval are in place as per limit Thanks is not mailed / received by customer.b. Counter
cheque issued where customer has received the cheque
book but forgot to carry it.c. Where all leaves of previous
cheque book have been utilized and new cheque book
has not been received.d. Charges recovered as per
current SOC.
Operations /212 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cheque & Cash Deposit 1) Examine from vouchers that cheques paid Prior to payments of all cheques, Teller authenticate the Unsettle
authentication of Cash deposits Withdrawals authenticated by IV Marker before payment. following details printed on instrument by applying I.V
slip/cash withdrawal via cheque 2) Verify that signature of Teller, BOM & Marker.a. Instrument Numberb. Payees Namec. Amount
5)
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Operations /212 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cheque & Cash Deposit 1) Examine from vouchers that cheques paid Signatures on cheques verified by Teller/ BBO/ Branch Unsettle
authentication of Cash deposits Withdrawals authenticated by IV Marker before payment. Operations Manager / Branch Manager or their
slip/cash withdrawal via cheque 2) Verify that signature of Teller, BOM & nominated backup during their absence.
5)
Operations /212 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cheque & Cash Deposit 1) Examine from vouchers that cheques paid For withdrawal of Rs. 0.5 million and above by third party Unsettle
authentication of Cash deposits Withdrawals authenticated by IV Marker before payment. or for payment of inward local /intercity clearing / inward
slip/cash withdrawal via cheque 2) Verify that signature of Teller, BOM & collection cheques in favour of third party, call back done
and online transactions. Timely BM available as per limit assigned. to account holder by BBO/BOM/BM. Date, time and
recording of deposit and 3) number on which customer was contacted written on
withdrawal transactions. Verify call back function performed reverse of cheque with proper remarks regarding
4) Examine from vouchers that customer response. BBO/BOM/BM affix his/her
unauthorized cutting signed by customer on deposit slips. signature against remarks for authentication.
5)
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Operations /212 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cheque & Cash Deposit 1) Examine from vouchers that cheques paid Guidelines for signature verification of bank authorized Unsettle
authentication of Cash deposits Withdrawals authenticated by IV Marker before payment. signatories followed where applicable.
5)
Operations /212 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cheque & Cash Deposit 1) Examine from vouchers that cheques paid Unauthorized alterations properly authenticated Unsettle
5)
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Operations /212 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cheque & Cash Deposit 1) Examine from vouchers that cheques paid All cheques presented for deposit affixed with proper Unsettle
authentication of Cash deposits Withdrawals authenticated by IV Marker before payment. clearing / collection stamps.
5)
Operations /212 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cheque & Cash Deposit 1) Examine from vouchers that cheques paid Cheques deposited in late hours appropriately stamped & Unsettle
authentication of Cash deposits Withdrawals authenticated by IV Marker before payment. value dated accordingly.
5)
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Operations /212 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cheque & Cash Deposit 1) Examine from vouchers that cheques paid Cash transactions handled directly between teller & Unsettle
authentication of Cash deposits Withdrawals authenticated by IV Marker before payment. customer.
5)
Operations /212 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cheque & Cash Deposit 1) Examine from vouchers that cheques paid Cash received at the counter have supporting vouchers / Unsettle
authentication of Cash deposits Withdrawals authenticated by IV Marker before payment. deposit slips.
5)
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Operations /212 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cheque & Cash Deposit 1) Examine from vouchers that cheques paid Cheque presented for deposit in accounts checked for Unsettle
authentication of Cash deposits Withdrawals authenticated by IV Marker before payment. valid endorsements, cheques drawn in favour of
slip/cash withdrawal via cheque 2) Verify that signature of Teller, BOM & companies, firms etc. not accepted for credit to personal
and online transactions. Timely BM available as per limit assigned. accounts,
5)
Operations /212 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cheque & Cash Deposit 1) Examine from vouchers that cheques paid Photo account payment made only self presentation Unsettle
5)
Operations /213 Deposit & Withdrawals Deposit & Withdrawals Ensure to obtain all details of Online Banking -General Ensure to obtain all details of depositors in case of online For all transactions by third party, customer required to Unsettle
depositors in case of online Guidelines transactions provide a copy of valid CNIC / SNIC and marked
transactions "Original Seen" while CNIC numberwritten on the reverse
side of voucher and copy of CNIC / SNIC also be
attached with the voucher. Third party customer required
to fill Walk-in Customer Information Form as per
Annexure 34: C8.
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Operations /213 Deposit & Withdrawals Deposit & Withdrawals Ensure to obtain all details of Online Banking -General Ensure to obtain all details of depositors in case of online Vouchers of all transactions (i.e. deposit slips or cheques) Unsettle
depositors in case of online Guidelines transactions kept by the remote branch.
transactions
Operations /213 Deposit & Withdrawals Deposit & Withdrawals Ensure to obtain all details of Online Banking -General Ensure to obtain all details of depositors in case of online In case officers at remote branch are doubtful regarding Unsettle
depositors in case of online Guidelines transactions the signature or signature cannot be viewed, before
transactions refusing the customer, signature verification done from
home branch through scanned image via email for
authenticity.
Operations /213 Deposit & Withdrawals Deposit & Withdrawals Ensure to obtain all details of Online Banking -General Ensure to obtain all details of depositors in case of online Receipts / payments to walk in customer (third party) Unsettle
depositors in case of online Guidelines transactions allowed up to Rs.0.5 Million in a day. However, in case
transactions transaction is not in line with the KYC threshold, account
holder required to contact the home branch. For
withdrawal of Rs. 0.1 million and above by thirdparty, call
back done to account holder by BBO/BOM/BM of remote
branch. Time and number on which customer was
contacted written on reverse of cheque with proper
remarks regarding customer response. BBO/BOM/BM
also affix his/her signature against remarks for
authentication.
Operations /213 Deposit & Withdrawals Deposit & Withdrawals Ensure to obtain all details of Online Banking -General Ensure to obtain all details of depositors in case of online For account to account transfer, branches required to Unsettle
depositors in case of online Guidelines transactions manually punch charges amount using specified option in
transactions relevant account transfermodule of Flex cube.
Operations /213 Deposit & Withdrawals Deposit & Withdrawals Ensure to obtain all details of Online Banking -General Ensure to obtain all details of depositors in case of online Branches not collect online charges for deposit of loan Unsettle
depositors in case of online Guidelines transactions recoveries. For such transactions, charges marked
transactions waived through relevant check-box available in charges
tab on cash deposit screen.
Operations /213 Deposit & Withdrawals Deposit & Withdrawals Ensure to obtain all details of Online Banking -General Ensure to obtain all details of depositors in case of online BOM check all transactions against vouchers for ensuring Unsettle
depositors in case of online Guidelines transactions accuracy of posting.
transactions
Operations /213 Deposit & Withdrawals Deposit & Withdrawals Ensure to obtain all details of Online Banking -General Ensure to obtain all details of depositors in case of online All on-line transactions of Receipts/Payments done by Unsettle
depositors in case of online Guidelines transactions Teller and authorized by BOM or BM as per assigned
transactions limits.
Operations /213 Deposit & Withdrawals Deposit & Withdrawals Ensure to obtain all details of Online Banking -General Ensure to obtain all details of depositors in case of online Account to account transfer via third branch where Unsettle
depositors in case of online Guidelines transactions neither the drawer of cheque nor the beneficiary is
transactions maintaining accounts, is not allowed. The customer
should have account either with the remote branch or
with home branch.
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Operations /214 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cash Deposits. Examine from cash deposits slip generated from system In case of Cash Deposit into Loan Accounts of Unsettle
authentication of Cash deposits for proper acknowledgement of customer obtained and Borrowera. The customer bring repayment schedule or
slip/cash withdrawal via cheque denomination are noted at back side of slip from last recovery receipts foridentificationb. Once the account
and online transactions. Timely vouchers number is traced / provided to customer, Teller accept the
recording of deposit and cash and post the transaction into given account after
withdrawal transactions. verification of account title.c. After authorization as per
defined limits, Flex cube generate transaction reference
number through which Teller extract / print system
generated deposit slip in duplicate (i.e. Bank Copy and
Customer Copy) on same page.d. On both copies; Teller
obtain customers name, contact number and signature at
given spaces and affix his signature along with Cash
Received stamp. Teller will thenobtain authorizers
signature (where required) and record after maintaining
the denomination of cash received on the reversed side.
Operations /215 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cash Deposits. Examine from FCR attached in vouchers that no In case of Cash Deposit into Borrowers Account by Field Unsettle
authentication of Cash deposits cutting/overwriting in amount and customer name found. Staffa. Scrutinize to confirm that there is no cutting / over-
slip/cash withdrawal via cheque Also proper denomination and transaction number are writing in amountas well as customer name. b. Teller
and online transactions. Timely mentioned and authorization performed as per limit verify the account number and title through Flex cube.c. If
recording of deposit and assign all the particulars mentioned on "FCR" are matched with
withdrawal transactions. Flex cube, Teller receive cash and post the transaction in
Flex cube. Teller also input "FCR" serial number in the
narration.d. Teller note the denomination of notes
received on reverse side of FCR and handover it to
BOM/BM for authorization / verification subject to the
transaction amount and authorized limits. BOM/BM will
check / authorize the transaction (where required),
andnote the transaction number on FCR.e. After
authorization (where required), Teller generate / print two
copies of system generated deposit slips and put his/her
signature along with Cash Received stamp on both
copies. Teller will further get the both copies signed from
BOM and handover one copy to concern MFO. Other
copy kept in branch record.
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Operations /216 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Online Banking -Online Cash Examine from vouchers that all requirement are fulfilled Action at Remote Brancha. Deposit slip contain the Unsettle
authentication of online banking- Deposits before online cash deposits complete details i.e. Name of Home Branch, Account
online cash deposits Number Account Title, Amount, depositor signature,
contact number etc.c. For walk in customer “walk in
customers details’ i.e. CNIC/SNIC Number, Address,
purpose etc. filled in specified format and attached with
deposit slip along with copy of CNIC/SNIC.d. Teller count
the cash in presence of the depositor, note the
denomination on the back side of deposit sip.e. Teller
post the transaction into Flex cube and note down the
number (if transaction amount is under his/her authorized
limit) on deposit slip. Posted stamp also affixed on
voucher and BOM/BM for authorization subject the
transaction amount and authorization limits.f. Teller affix
cash Received stamp on both copies of deposit slip,
hand over customers copy to depositor and retain banks
copy in own record.
Operations /217 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Online Banking -Online Cash Examine from vouchers that all requirement are fulfilled Action at Remote Brancha. Upon presentation of cheque, Unsettle
authentication of online banking- Withdrawals before online cash withdrawal teller scrutinize by the teller.b. Teller take the 1st
online cash withdrawals signature of presenter / bearer of cheque on the back of
cheque.c. Teller verify customers signature on cheque,
post the transaction in Flex cube and mention transaction
number on instrument.d. After posting of cheque, it
forwarded to BOM/BM (depending upon transaction
amount).e. BOM/BM cross check all the details in Flex
cube, supervise the transaction and put signature on
cheque.f. After authorization teller make the payment and
get the 2nd signature of bearer on back of cheque. Both
signatures of bearer same. Teller also note the
denomination of notes on the back of cheque.g. After
making payment teller affix ‘Cash Paid’ stamp on cheque
and keep it in branch record
Operations /217 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Online Banking -Online Cash Examine from vouchers that all requirement are fulfilled Inter Account Transfer against Chequea. Customer fill out Unsettle
authentication of online banking- Withdrawals before online cash withdrawal the deposit slip. The deposit slip contain the complete
online cash withdrawals details i.e. Name of Home Branch with , Account Number,
Account Title, Amount, cheque details, depositor
signature, contact number etc.b. BOM scrutinize the
cheque, verify signature and check account balance.c. If
cheque is in order and balance is available in account,
BOM perform transaction and allot transaction number on
both instruments (i.e. cheque and deposit slip).d.
Vouchers then handed over to BM for authorization that
check details and authorize the transaction.e. After
authorization, BM put his signature on both instruments
and return it back to BOM.f. BOM affix ‘Transfer’ stamp
on vouchers
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Operations /217 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Online Banking -Online Cash Examine from vouchers that all requirement are fulfilled Inter Account Transfer against Funds Transfer Application Unsettle
authentication of online banking- Withdrawals before online cash withdrawal Forma.Customer fill out the fund transfer form. All details
online cash withdrawals of account holder and beneficiary filled and forms signed
by customer.b. BOM match details provided on fund
transfer form with Flex cube and check signatures.c. If all
found correct, BOM verify signatures and post the
transaction in Flex cube and put his signature on fund
transfer form.d. Transaction number allotted and voucher
forwarded to BM forauthorizatione. BM supervise
transaction and put his signature on fundtransfer form
and return back to BOM.f. BOM affix transfer stamp and
keep the voucher in branch record.
Operations /217 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Online Banking -Online Cash Examine from vouchers that all requirement are fulfilled For all transfers above Rs.50,000/- in addition to Funds Unsettle
authentication of online banking- Withdrawals before online cash withdrawal Transfer Application, a matching cheque for the transfer
online cash withdrawals amount mentioned on application required.
Operations /218 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cash Deposits. Examine from vouchers that cash deposits are properly CASH DEPOSITS1. Teller receive cash along with duly Unsettle
authentication of Cash deposits filled and unauthorized alterations on the deposit slip filled deposit slip from customer.a. Correct date on
slip/cash withdrawal via cheque properly authenticated by customer 2) Examine note of deposit slip.b. No unauthorized alterations on the deposit
and online transactions. Timely denomination noted on back side of deposit slip and slip.c. Amount in words & figures are same on the deposit
recording of deposit and transaction number mentioned on slip and authorizer slip.d. Account is not Blocked or closed.f. Deposit slip is
withdrawal transactions. signature are available on slip. 3) Examine cash received signed by the depositor.
Operations /218 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cash Deposits. Examine from vouchers that cash deposits are properly 2. Note the denomination on the back side of deposit slip Unsettle
authentication of Cash deposits filled and unauthorized alterations on the deposit slip and tallythe total amount received with the amount
slip/cash withdrawal via cheque properly authenticated by customer 2) Examine note of mentioned on the slip.
Operations /218 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cash Deposits. Examine from vouchers that cash deposits are properly 3. Sign off the deposit slip along with the amount. Unsettle
Operations /218 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cash Deposits. Examine from vouchers that cash deposits are properly 4. Post the transaction in Flex cube and note the Unsettle
authentication of Cash deposits filled and unauthorized alterations on the deposit slip transaction number (if transaction amount is under
slip/cash withdrawal via cheque properly authenticated by customer 2) Examine note of his/her authorized limit) on the deposit slip.
Operations /218 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cash Deposits. Examine from vouchers that cash deposits are properly 5.Teller affix cash Received stamp on both copies of Unsettle
authentication of Cash deposits filled and unauthorized alterations on the deposit slip deposit slip, hand over customers copy to depositor and
slip/cash withdrawal via cheque properly authenticated by customer 2) Examine note of retain banks copy in own record.
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Operations /219 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and CHEQUE TRANSFER (Inter Examine from vouchers that cheque transfer request a. BBO/BOM receive cheque from customer along with Unsettle
authentication of Cash deposits Account Transfers via Cheque from customer obtained properly and proper stamping deposit slip.2. BBO/BOM match the account title on
slip/cash withdrawal via cheque within same Branch) affixed on cheque and deposit slips. deposit slip from the Flex cube and payees title, date,
and online transactions. Timely alteration etc. on cheque3. BBO/BOM also verify the
recording of deposit and signature(s) on the cheque.4. BBO/BOM post the
withdrawal transactions. transaction in the Flex cube, note down the posting
number on cheque & deposit slip (if transaction amount is
within his/her authorized limit) and will affix ‘posted’
stamp under his/her initials.5. BBO/BOM hand over the
cheque to BOM / BM for authorization subject to the
transaction amount and authorized limits.6. BOM/BM
scrutinize the cheque / deposit slip.7. BOM/BM cancel
the cheque with waiving line starting from his signature,
authorize transaction in the Flex cube and affix
“Signature Verified” stamp on the cheque.8. BBO/BOM
affix “Transfer” stamp on front of cheque and deposit slip
and initial next to "Transfer"” stamp.9. BBO/BOM hand
over the customer copy of deposit slip to the customer.
Operations /220 Deposit & Withdrawals Deposit & Withdrawals Cash Withdrawal. Cash Withdrawal. Examine that cash withdrawals of cheque after proper CASH WITHDRAWAL1. Teller ensure that:a. Cheque is Unsettle
scrutiny of cheque not post / stale dated, incomplete date or without date.b.
Amount in words and figures are same.c. Cheque is
signed by the drawer and signature is matched with the
specimen in bankrecord.d. Cuttings/Over writings/
Alterations are authenticated by drawer.e. Cheque is not
mutilated or torn.f. Cheque is not crossed.g. In case of
order cheque (bearer is crossed), payee is same as
mentioned on cheque. As a proof, copy of payee’s
CNIC/SNIC after marking “original seen” should be
attached with the cheque.h. Sufficient balance is
available in account including amount of WHT if
applicable.
Operations /220 Deposit & Withdrawals Deposit & Withdrawals Cash Withdrawal. Cash Withdrawal. Examine that cash withdrawals of cheque after proper 2. Teller post the transaction in the Flex cube, note down Unsettle
scrutiny of cheque the posting number on cheque and affix ‘posted’ stamp
under his/her initials.
Operations /220 Deposit & Withdrawals Deposit & Withdrawals Cash Withdrawal. Cash Withdrawal. Examine that cash withdrawals of cheque after proper 3. BOM / BM cancel the cheque with red pen by a Unsettle
scrutiny of cheque waiving line starting from his signature, supervise
transaction in the Flex cube and affix “Signature Verified”
stamp on the cheque under his/her signature.
Operations /220 Deposit & Withdrawals Deposit & Withdrawals Cash Withdrawal. Cash Withdrawal. Examine that cash withdrawals of cheque after proper 4. Signature of received obtained at back side of cheque Unsettle
scrutiny of cheque and affix “Cash Paid” stamp on the cheque and note the
denomination on the back of the cheque.
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Operations /221 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cheque Deposits. Examine that cheque deposit after proper scrutiny and CHEQUE DEPOSIT1. Teller / BOM receive cheque(s) Unsettle
authentication of Cash deposits stamp affixed as per manual requirement. from customer along with duly filled deposit slip.a.
slip/cash withdrawal via cheque Cheque is not mutilated.b. Cheque is not stale, post
and online transactions. Timely dated, incomplete date or without date.c. Amount in
recording of deposit and words & figures are same on the cheque and on the
withdrawal transactions. deposit slip.d. Title of cheque matches with the title of
account.e. Cheque is signed by the drawer.f.
Cuttings/Over writings/ Alterations are authenticated by
drawer.g. Cheque is not mutilated or tornh. Details on
both sides of deposit slip are same.
Operations /221 Deposit & Withdrawals Deposit & Withdrawals Proper authorisation and Cheque Deposits. Examine that cheque deposit after proper scrutiny and 2. If in order, BBO/ BOM receive the cheque, affix Unsettle
authentication of Cash deposits stamp affixed as per manual requirement. Cheque Received for Clearing / Collection stamp on
slip/cash withdrawal via cheque customers copy of deposit slip along with signature and
and online transactions. Timely hand it over to depositor.
Operations /224 Cash Mng Cash Mng To mitigate risk of fraudulent Teller Cash Difference - Examine accounted from GL for cash difference - After completion of end of day and cash balancing Unsettle
activity Shortage and Excess shortage and excess is as per SOP. procedures, if an excess or shortage is detected, teller
inform the BOM after preliminary investigation.
Operations /224 Cash Mng Cash Mng To mitigate risk of fraudulent Teller Cash Difference - Examine accounted from GL for cash difference - BOM further investigate and trace out the reason for the Unsettle
activity Shortage and Excess shortage and excess is as per SOP. difference.
Operations /224 Cash Mng Cash Mng To mitigate risk of fraudulent Teller Cash Difference - Examine accounted from GL for cash difference - After investigation, if customer is identified to whom Unsettle
activity Shortage and Excess shortage and excess is as per SOP. money is to be paid or recovered, then customer
contacted over the phone (preferably by Branch
Manager) and circumstances explained to him/her. If
required a personal visit by BM may also be done
toreceive the excess cash paid to balance the cash
Operations /224 Cash Mng Cash Mng To mitigate risk of fraudulent Teller Cash Difference - Examine accounted from GL for cash difference - If the investigation revealed a posting error, entry Unsettle
activity Shortage and Excess shortage and excess is as per SOP. reversed and correct posting be done to balance the
cash after taking BM approval.
Operations /224 Cash Mng Cash Mng To mitigate risk of fraudulent Teller Cash Difference - Examine accounted from GL for cash difference - If the investigation conducted does not yield any result. Unsettle
activity Shortage and Excess shortage and excess is as per SOP. The Teller / BOM book the difference in order to balance
the cash after taking required approval as per grid
through email. Detail of difference recorded on Cash
Balancing / Notes sorting sheet while copy of approval
attached with it.
Operations /224 Cash Mng Cash Mng To mitigate risk of fraudulent Teller Cash Difference - Examine accounted from GL for cash difference - The difference account liquidated if resolved Unsettle
activity Shortage and Excess shortage and excess is as per SOP. subsequently and the same communicated to all
approving authorities who had initially accorded approval
for booking of cash difference.
Operations /224 Cash Mng Cash Mng To mitigate risk of fraudulent Teller Cash Difference - Examine accounted from GL for cash difference - All un-resolved teller cash difference booked as Unsettle
activity Shortage and Excess shortage and excess is as per SOP. shortage / excesses transferred to P & L at the year-end
annual closing.
Operations /224 Cash Mng Cash Mng To mitigate risk of fraudulent Teller Cash Difference - Examine accounted from GL for cash difference - If customer claims recovery of excess cash with proper Unsettle
activity Shortage and Excess shortage and excess is as per SOP. evidences after the transfer of amount into P & L,
approval sought from Chief Operating Officer after
concurrence of Finance Controller for booking the
expense and payment to customer accordingly.
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Operations /224 Cash Mng Cash Mng To mitigate risk of fraudulent Teller Cash Difference - Examine accounted from GL for cash difference - On monthly basis, difference accounts (shortage and Unsettle
activity Shortage and Excess shortage and excess is as per SOP. excess) reviewed by Branch Manager to monitor
transactional movements, approval and un-resolved
amount
Operations /224 Cash Mng Cash Mng To mitigate risk of fraudulent Teller Cash Difference - Examine accounted from GL for cash difference - Approval grid for booking of teller cash differences Unsettle
activity Shortage and Excess shortage and excess is as per SOP. (shortage / excess).DifferenceAmount Approval
Level I Level II Level III Level IVUp to Rs.
2,000 BOM / BM N/A N/A
N/ABetween Rs. 2,001to 5,000 BOM/BM
AM N/A N/ABetween Rs. 5,001to
10,000 BOM/BM AM DH
N/AAbove Rs. 10,000 BOM/BM AM
DH HO
Operations /224 Cash Mng Cash Mng To mitigate risk of fraudulent Teller Cash Difference - Examine accounted from GL for cash difference - A Memo / email for approval initiated by the BOM/BM as Unsettle
activity Shortage and Excess shortage and excess is as per SOP. per above grid with explanation for any specific reason
resulted in cash difference with confirmation of complete
end to end investigation along with recommendation for
mitigating controls.
Operations /225 Cash Mng Cash Mng To ensure issuance of fresh General Guidelines - Clean Note Examine Fresh Note Register State Bank of Pakistan discourages circulation of soiled, Unsettle
notes to public and customer Issuance cut, mutilated notes and instructed banks through various
according to regulairty circulars to accept such notes for surrender to state bank
requirement of Pakistan. Notes of all denominations irrespective of
them being soiled, cut, mutilated should not be refused
payment of their exchange value; however, they should in
no case be paid over thecounter.
Operations /225 Cash Mng Cash Mng To ensure issuance of fresh General Guidelines - Clean Note Examine Fresh Note Register While accepting cash, tellers scrutinize the currency Unsettle
notes to public and customer Issuance notes as under:a. Both sets of serial numbers on the
according to regulairty currency notes are legible.b. No marking on the portrait
requirement of Quaid-e-Azam on the currency notes.c. Signature of
the Governor of SBP on the currency notes is legible.d.
Water mark image of Quaid-e-Azam on the currency
notes is visible.e. Security thread gives shades under UV
light.f. Currency notes are not torn (various pieces joint
together) and neither tornnotes joined together by any
kind of tape.g. No political slogans are written on notes.
Operations /225 Cash Mng Cash Mng To ensure issuance of fresh General Guidelines - Clean Note Examine Fresh Note Register It ensure that soiled, cut, defective notes are disposed off Unsettle
notes to public and customer Issuance at the earliest and deposited to the correspondent bank
according to regulairty in packet/bundles in order to maintain maximum level of
requirement fresh / re-issuable notes for issuance to account holders
& general public. Soiled / defective
Operations /225 Cash Mng Cash Mng To ensure issuance of fresh General Guidelines - Clean Note Examine Fresh Note Register It ensured that small denomination notes & coins are kept Unsettle
notes to public and customer Issuance in suitable quantity depending on the daily volume of
according to regulairty cash so that there should be sufficient stock of small
requirement denomination notes & coins for issuance to account
holders and general public as well as to keep adequate
stock of large denomination notes to honour payments
while maintaining cashwith in insurance limits.
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Operations /225 Cash Mng Cash Mng To ensure issuance of fresh General Guidelines - Clean Note Examine Fresh Note Register 5. Tellers required to adopt the following procedure with Unsettle
notes to public and customer Issuance respect to cash management.a. Currency notes of
according to regulairty denominations of Rs. 100 and above immediately sorted
requirement upon receipt.b. Currency notes of denomination of Rs. 50
and below sorted after counter hours.c. Packets and
bundles of currency notes made and a stamp with the
words "Sorted Re-issuable" and/ or "Sorted Non-
Issuable" along with the signature of the Teller and banks
name and date of sorting affixed on the same.d. For all
unsorted packets a stamp worded as "Unsorted" with
bank’s name and date stamp should be put with
signatures of Teller.e. While making packets of all
denominations, Teller ensure that no stapling done. f.
Detail of cash in hand kept in the vault recorded in "Cash
Balancing / Sorting Sheet" as per Annexure 48: C12g. UV
lamp and note counting machine available in branch.
Operations /226 Cash Mng Cash Mng To ensure smooth operations in Meeting the Cash Requirement Examine GL and record of email for insurance coverage Vault / Cash in Transit Insurance Limita) Cash held by the Unsettle
branch regarding cash obtained by branch branches according to the vault insurance limit advised
requirement and mitigate risk of by Head Office depending on branch category. b) Branch
any loss during cash in transit Manager and Branch Operations Manager ascertain what
amount of cash held by the branch to serve the
customers according to the insurance limit of cash in
safe.c). For cash movement above the given limits,
branches shall require to obtain insurance cover from
InsuranceDesk (HO) for excess amount.
Operations /226 Cash Mng Cash Mng To ensure smooth operations in Meeting the Cash Requirement Examine GL and record of email for insurance coverage In case cash in hand exceeds from Insured limitIf due to Unsettle
branch regarding cash obtained by branch some reason, the amount of cash in hand exceeds the
requirement and mitigate risk of insured limit, Branch Manager take insurance cover for
any loss during cash in transit extra amount from Head office through email. Copy of
email keptin record. However, surplus cash deposited
into correspondent bank or controlling branchnext day.
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Operations /226 Cash Mng Cash Mng To ensure smooth operations in Meeting the Cash Requirement Examine GL and record of email for insurance coverage In case cash in hand is not sufficient to serve customers Unsettle
branch regarding cash obtained by branch needa. Withdrawal from Correspondent BankAll the cash
requirement and mitigate risk of shipments between the two locations done according to
any loss during cash in transit insurance arrangement. Two bank officers with one guard
handle the movement in banks own car. Shipment of
cash may also be done through Security Company
subject to availability of saidservices.b. Collection from
Other Branch / Permanent Bootha. The distance between
the both branches not exceed thelimit of 10 KM. All cash
shipment preferably be done through Phoenix Armour
wherever services are available. However, following
procedure followed for transfer of cash through bank
vehicle between the two locations.i. The transfer of cash
should not exceed the insurance limit of Rs. 1 million.ii. In
case of shipment of cash exceeding Rs. 1 million,
additional insurance cover obtained from Head Office.iii.
Two officers (one should be Teller or BOM) with one
guard will go for taking the delivery of cash between the
two locations in bank car.iv. Handing over/ taking over of
cash shall be recorded on prescribed format as per
Annexure 50: C12 signed by both paying and receiving
officers. The copy of which should be retained in record
by both branches for record purpose.
Operations /227 Cash Mng Cash Mng To ensure proper control and Late Cash Deposits Examine late cash register and deposits slips from Late cash deposit received after initial approval of branch Unsettle
consent of BM are in place for vouchers. manager on deposit slip.
late cash deposits
Operations /227 Cash Mng Cash Mng To ensure proper control and Late Cash Deposits Examine late cash register and deposits slips from 1. Teller put stamp on all copies of deposit slip as "Late Unsettle
consent of BM are in place for vouchers. Deposit for Credit on_______________(Date)".
late cash deposits
Operations /227 Cash Mng Cash Mng To ensure proper control and Late Cash Deposits Examine late cash register and deposits slips from 2. Proper details of transactions recorded in Late Deposit Unsettle
consent of BM are in place for vouchers. Register as per Annexure 53:C12 including customers
late cash deposits name, account number and amount.
Operations /227 Cash Mng Cash Mng To ensure proper control and Late Cash Deposits Examine late cash register and deposits slips from 3. The deposit slip duly signed by the depositor and Unsettle
consent of BM are in place for vouchers. approved by Branch Manager.
late cash deposits
Operations /227 Cash Mng Cash Mng To ensure proper control and Late Cash Deposits Examine late cash register and deposits slips from 4. Late Deposit Register held in the custody of BOM / Unsettle
consent of BM are in place for vouchers. Teller and kept overnight in cash vault along with late
late cash deposits cash deposit.
Operations /227 Cash Mng Cash Mng To ensure proper control and Late Cash Deposits Examine late cash register and deposits slips from 5. Branch Manager check / confirm the customer details Unsettle
consent of BM are in place for vouchers. mentioned in the register and put his signature on
late cash deposits register for correctness / approval.
Operations /227 Cash Mng Cash Mng To ensure proper control and Late Cash Deposits Examine late cash register and deposits slips from 6. Keeping in view the overnight vault limit, BM/BOM Unsettle
consent of BM are in place for vouchers. have to take extra insurance cover in case limit is
late cash deposits breached after accepting the late deposit.
Operations /227 Cash Mng Cash Mng To ensure proper control and Late Cash Deposits Examine late cash register and deposits slips from 7. All late deposits posted in Flex cube immediately after Unsettle
consent of BM are in place for vouchers. Start of Day on next working day.
late cash deposits
Operations /227 Cash Mng Cash Mng To ensure proper control and Late Cash Deposits Examine late cash register and deposits slips from 8. BM responsible to ensure timely and correct posting in Unsettle
consent of BM are in place for vouchers. actual account.
late cash deposits
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Operations /228 Cash Mng Cash Mng Proper procedure follow for Fresh Cash Examine record of fresh cash issuance to general public Issuance of wrapped bundle(s) of fresh notes from Unsettle
issuance of fresh cash as per register branch to anyone including our staff / officers is strictly
regularity requirement prohibited.
Operations /228 Cash Mng Cash Mng Proper procedure follow for Fresh Cash Examine record of fresh cash issuance to general public In no case branch would keep the quota of fresh notes in Unsettle
issuance of fresh cash as per register the name of their account holder or corporate clients in
regularity requirement vault/cash counter.
Operations /228 Cash Mng Cash Mng Proper procedure follow for Fresh Cash Examine record of fresh cash issuance to general public Branches issue packets of fresh currency especially Unsettle
issuance of fresh cash as per register small denomination notes to customers/general public as
regularity requirement per guidelines of SBP received from time to time on the
occasions of Eid etc.
Operations /228 Cash Mng Cash Mng Proper procedure follow for Fresh Cash Examine record of fresh cash issuance to general public While issuing fresh currency branches maintain record as Unsettle
issuance of fresh cash as per register under;a. Copy of CNIC/SNIC is obtained from general
regularity requirement public where fresh currency is being issued in exchange
of cash.b. Detail of account holders (including corporate
clients) and general public is recorded in Fresh Note
Issuance Register as per Annexure 51: C12.c. Written
request / acknowledgement is obtained as per Annexure
52: C12 in case of notes are being issued in exchange of
cash.d. The request letters from account holders are
obtained who received fresh notes through authorized
persons.e. Denomination along with serial numbers has
been mentioned on reverse of cheques in case notes are
issued to account holder against cheque the amount of
which should be corresponding to value of fresh notes
being issued.f. The request(s) are received from
corporate clients against that the small denomination
fresh notes are issued.
Operations /229 Cash Mng Cash Mng Minimum dual control Access to Cash Vault 1) Check register of access to Cash Vault restricted to Access to Cash Vault restricted to key custodian Unsettle
Operations /229 Cash Mng Cash Mng Minimum dual control Access to Cash Vault 1) Check register of access to Cash Vault restricted to Vault Access Register properly maintained Unsettle
Operations /229 Cash Mng Cash Mng Minimum dual control Access to Cash Vault 1) Check register of access to Cash Vault restricted to At day end, a standard format as per Annexure 48: C12 Unsettle
requirements meet by equipping Key Custodians only by Vault Access Register. 2) At day used for balancing of cash and recording of cash sorting
the strong room and safes with end, a standard format of Cash Balance Sheet prepared detail.
Operations /230 Cash Mng Cash Mng Minimum dual control Access to Cash Vault 1) Review vault cash register to check that movements of "Vault Cash Register" used by branch for cash movement Unsettle
management
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Operations /230 Cash Mng Cash Mng Minimum dual control Access to Cash Vault 1) Review vault cash register to check that movements of Detail of cash in Vault Cash Register properly Unsettle
requirements meet by equipping cash properly recorded in register and detail of cash documented
management
Operations /230 Cash Mng Cash Mng Minimum dual control Access to Cash Vault 1) Review vault cash register to check that movements of Authentication by Teller, BOM & BM on over- Unsettle
requirements meet by equipping cash properly recorded in register and detail of cash writing/cutting.
management
Operations /230 Cash Mng Cash Mng Minimum dual control Access to Cash Vault 1) Review vault cash register to check that movements of Based on the Insurance Limit of Cash on Counter, Till Unsettle
requirements meet by equipping cash properly recorded in register and detail of cash assigned with a cash limit as under;a. Equivalent to
the strong room and safes with recorded in denomination wise and initials of Counter Limit - For branches having single position for
dual combination / key locks. Teller/BOM/BM against each denomination of currency Teller.b. Equal or as per need base Distribution of
notes entered in each column i.e. Opening, Withdrawal, Counter Limit - For branches having two or morepositions
Replenishment and Closing Balance. 2) Check for Tellers.
management
Operations /230 Cash Mng Cash Mng Minimum dual control Access to Cash Vault 1) Review vault cash register to check that movements of Vault cash register kept in vault overnight Unsettle
management
Operations /233 Vault Mng Vault Mng Ensure that access to vault General Guidelines 1) Check duplicate keys places with other FMFB The keys for vault, grill door & safes under trial control at Unsettle
made to authorized persona, branch/correspondent bank. 2) Check Keys Custodian all times.
CCTV.
Operations /233 Vault Mng Vault Mng Ensure that access to vault General Guidelines 1) Check duplicate keys places with other FMFB Duplicate set of keys placed in sealed envelope Unsettle
made to authorized persona, branch/correspondent bank. 2) Check Keys Custodian preferably with other FMFB branch, Correspondent
logged maintained & safety of Register to check movement of keys noted 3) Examine bank/branch under acknowledgement. . Safe keeping
duplicate keys that only authorized person access the vault through charges approved by AreaManager.
CCTV.
Operations /233 Vault Mng Vault Mng Ensure that access to vault General Guidelines 1) Check duplicate keys places with other FMFB The sets of keys interchanged once a year to keep them Unsettle
made to authorized persona, branch/correspondent bank. 2) Check Keys Custodian in working conditions.
CCTV.
Operations /233 Vault Mng Vault Mng Ensure that access to vault General Guidelines 1) Check duplicate keys places with other FMFB All movements in custody of the keys noted in the Keys Unsettle
made to authorized persona, branch/correspondent bank. 2) Check Keys Custodian Custodian Register as per Annexure 54: C13 and
logged maintained & safety of Register to check movement of keys noted 3) Examine approved by BM.
CCTV.
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Operations /233 Vault Mng Vault Mng Ensure that access to vault General Guidelines 1) Check duplicate keys places with other FMFB No other person except the key holders (i.e. Teller, BOM Unsettle
made to authorized persona, branch/correspondent bank. 2) Check Keys Custodian and BM) or their backups allowed to access the vault.
CCTV.
Operations /234 Vault Mng Vault Mng To ensure implementation policy Custody of Key 1) Examine that vault, grill door and safe kept locked all All the keys for vault main door, grill and safes remain Unsettle
& procedure for management time through CCTV. 2) Examine back up plan is available under dual control at all the times.
proper control.
Operations /234 Vault Mng Vault Mng To ensure implementation policy Custody of Key 1) Examine that vault, grill door and safe kept locked all The custody of the keys remain as follows;Main Vault Unsettle
& procedure for management time through CCTV. 2) Examine back up plan is available Teller, BOM and BMGrill Door BOM &
and monitoring of vault / safe in branch for key custodian 3) Examine in case of leave TellerCash Safe Teller, BOM and BM
proper control.
Operations /234 Vault Mng Vault Mng To ensure implementation policy Custody of Key 1) Examine that vault, grill door and safe kept locked all Vault, Grill door and safe kept locked at all times during Unsettle
& procedure for management time through CCTV. 2) Examine back up plan is available the day.
proper control.
Operations /234 Vault Mng Vault Mng To ensure implementation policy Custody of Key 1) Examine that vault, grill door and safe kept locked all The Branch Manager responsible to allot keys to other Unsettle
& procedure for management time through CCTV. 2) Examine back up plan is available staff in absence or during leaves of primary custodians.
proper control.
Operations /234 Vault Mng Vault Mng To ensure implementation policy Custody of Key 1) Examine that vault, grill door and safe kept locked all BM nominate separate backups for each custodian and Unsettle
& procedure for management time through CCTV. 2) Examine back up plan is available prepare a custodian and backup plan / list as per
and monitoring of vault / safe in branch for key custodian 3) Examine in case of leave Annexure 55: C13 that approved by AreaManager and
keys properly and vault of custodian, keys properly transferred to back up Area Operations Manager. This list affixed on keys
management in order to have custodian register.
proper control.
Operations /234 Vault Mng Vault Mng To ensure implementation policy Custody of Key 1) Examine that vault, grill door and safe kept locked all two backups for each custodian at Branch. However, in Unsettle
& procedure for management time through CCTV. 2) Examine back up plan is available case of constraint at-least one backup nominated by BM.
proper control.
Operations /234 Vault Mng Vault Mng To ensure implementation policy Custody of Key 1) Examine that vault, grill door and safe kept locked all Primary custodian and his/her backup (if only one backup Unsettle
& procedure for management time through CCTV. 2) Examine back up plan is available is available) not proceed on leave at the same time.
proper control.
Operations /234 Vault Mng Vault Mng To ensure implementation policy Custody of Key 1) Examine that vault, grill door and safe kept locked all All primary custodians not proceed on leave at the Unsettle
& procedure for management time through CCTV. 2) Examine back up plan is available sametime.
proper control.
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Operations /234 Vault Mng Vault Mng To ensure implementation policy Custody of Key 1) Examine that vault, grill door and safe kept locked all Backup of one key holder not take keys of other key Unsettle
& procedure for management time through CCTV. 2) Examine back up plan is available holder at any time.
proper control.
Operations /234 Vault Mng Vault Mng To ensure implementation policy Custody of Key 1) Examine that vault, grill door and safe kept locked all If a custodian submits his / her resignation, Branch Unsettle
& procedure for management time through CCTV. 2) Examine back up plan is available Manager, immediately upon acceptance of the
and monitoring of vault / safe in branch for key custodian 3) Examine in case of leave resignation hand over the keys to 1st or 2nd backup
keys properly and vault of custodian, keys properly transferred to back up (whoever is available) despite thenotice period.
proper control.
Operations /234 Vault Mng Vault Mng To ensure implementation policy Custody of Key 1) Examine that vault, grill door and safe kept locked all prior to taking keys / charge from custodian, his / her Unsettle
& procedure for management time through CCTV. 2) Examine back up plan is available backup ensure;a. Cash/valuables in the vault are verified
and monitoring of vault / safe in branch for key custodian 3) Examine in case of leave in the presence of other custodian(s).b. Change in
keys properly and vault of custodian, keys properly transferred to back up custodianship is recorded in Keys Custodian Register
management in order to have and duly approved by Branch Manager.
proper control.
Operations /234 Vault Mng Vault Mng To ensure implementation policy Custody of Key 1) Examine that vault, grill door and safe kept locked all The keys not accessible to other staff or left unattended Unsettle
& procedure for management time through CCTV. 2) Examine back up plan is available on the tables/drawers of the custodians under any
and monitoring of vault / safe in branch for key custodian 3) Examine in case of leave circumstances
proper control.
Operations /234 Vault Mng Vault Mng To ensure implementation policy Custody of Key 1) Examine that vault, grill door and safe kept locked all Placement / Retrieval of Duplicate Keysa. The duplicate Unsettle
& procedure for management time through CCTV. 2) Examine back up plan is available set of vault / safe keys in sealed envelope deposited for
and monitoring of vault / safe in branch for key custodian 3) Examine in case of leave safe custody with other FMFB Branch or with
keys properly and vault of custodian, keys properly transferred to back up correspondent bank/branch located nearby under proper
management in order to have acknowledgement.
proper control.
Operations /234 Vault Mng Vault Mng To ensure implementation policy Custody of Key 1) Examine that vault, grill door and safe kept locked all b.Keys packed in a sealed envelope with Banks stamp Unsettle
& procedure for management time through CCTV. 2) Examine back up plan is available affixed on it, jointly signed by Branch Manager &
and monitoring of vault / safe in branch for key custodian 3) Examine in case of leave BOM/other designated officer.
proper control.
Operations /234 Vault Mng Vault Mng To ensure implementation policy Custody of Key 1) Examine that vault, grill door and safe kept locked all c. The letter as per Annexure 56: C13 for depositing the Unsettle
& procedure for management time through CCTV. 2) Examine back up plan is available duplicate keys mention clear instructions for the
and monitoring of vault / safe in branch for key custodian 3) Examine in case of leave withdrawal of the keys with specimen signature of
keys properly and vault of custodian, keys properly transferred to back up authorized persons i.e. BOM, BM and TL.
proper control.
Operations /234 Vault Mng Vault Mng To ensure implementation policy Custody of Key 1) Examine that vault, grill door and safe kept locked all d. Retrieval of duplicate keys from other branch / Unsettle
& procedure for management time through CCTV. 2) Examine back up plan is available correspondent bank done as per Annexure 57: C13.
proper control.
Operations /234 Vault Mng Vault Mng To ensure implementation policy Custody of Key 1) Examine that vault, grill door and safe kept locked all e. Any change in the signatories promptly notified to the Unsettle
& procedure for management time through CCTV. 2) Examine back up plan is available safe custodian of Bank/Branch in case of
and monitoring of vault / safe in branch for key custodian 3) Examine in case of leave transfers/resignations as per Annexure 58: C1
proper control.
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Operations /234 Vault Mng Vault Mng To ensure implementation policy Custody of Key 1) Examine that vault, grill door and safe kept locked all ACCESS / MANAGEMENT OF VAULT / KEYS1. Access Unsettle
& procedure for management time through CCTV. 2) Examine back up plan is available to the Main vault restricted to authorized persons only. A
and monitoring of vault / safe in branch for key custodian 3) Examine in case of leave key holder hand over his keys to other officer for
keys properly and vault of custodian, keys properly transferred to back up opening/closing the vault unless otherwise transferred
management in order to have under proper acknowledgment duly approved by BM.
proper control.
Operations /234 Vault Mng Vault Mng To ensure implementation policy Custody of Key 1) Examine that vault, grill door and safe kept locked all 2. The door(s) of the main vault and cash safe always be Unsettle
& procedure for management time through CCTV. 2) Examine back up plan is available kept locked all the time.
proper control.
Operations /234 Vault Mng Vault Mng To ensure implementation policy Custody of Key 1) Examine that vault, grill door and safe kept locked all 3. The main vault opened / closed jointly by all the Unsettle
& procedure for management time through CCTV. 2) Examine back up plan is available custodians, when ever required.
proper control.
Operations /234 Vault Mng Vault Mng To ensure implementation policy Custody of Key 1) Examine that vault, grill door and safe kept locked all 4. Strong room and cash area equipped with “"Alarm Unsettle
& procedure for management time through CCTV. 2) Examine back up plan is available System"” to protect the bank from unwanted event.
proper control.
Operations /234 Vault Mng Vault Mng To ensure implementation policy Custody of Key 1) Examine that vault, grill door and safe kept locked all 5. All cash handling performed with in the vault or cash Unsettle
& procedure for management time through CCTV. 2) Examine back up plan is available counter.
proper control.
Operations /237 Bankers Cheque Bankers Cheque Banker Cheques - General Ensure that proper internal 1) Check Remittance Application from vouchers. Branches allowed to issue Bankers Cheque against cash Unsettle
Guidelines control, documentation and 2) Examine Payable GL from an individual person up to Rs 25,000/- in a day or
authorisation is in place for of remittance for timely settlement. 3) Examine any other amount specified by Head Office in SOC
issuance, processing, voucher for copy retain by branch for instrument issued from time to time. Copy of CNIC/SNIC attached
cancellation & duplication 4) Check dispatched register to confirm with application form marked "Original Seen". BM/BOM is
issuance correspondence made by customer after six month. required to ensure that Walk-in Customer Information
Form of purchaser (if not abank customer) as per
Annexure 34: C8 is filled properly.
Operations /237 Bankers Cheque Bankers Cheque Banker Cheques - General Ensure that proper internal 1) Check Remittance Application from vouchers. Issuance of bankers cheque against cash processed by Unsettle
Guidelines control, documentation and 2) Examine Payable GL Teller while issuance against account / GL etc. processed
authorisation is in place for of remittance for timely settlement. 3) Examine by BBO/BOM.
Operations /237 Bankers Cheque Bankers Cheque Banker Cheques - General Ensure that proper internal 1) Check Remittance Application from vouchers. Payment / liquidation of Bankers Cheque in cash is Unsettle
Guidelines control, documentation and 2) Examine Payable GL strictly prohibited.
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Operations /237 Bankers Cheque Bankers Cheque Banker Cheques - General Ensure that proper internal 1) Check Remittance Application from vouchers. Mail Transfer (MT), Advise & pay allowed up to the limit Unsettle
Guidelines control, documentation and 2) Examine Payable GL of Rs. 50,000/- maximum to the account holders only.
Operations /237 Bankers Cheque Bankers Cheque Banker Cheques - General Ensure that proper internal 1) Check Remittance Application from vouchers. For remittance transactions above Rs.50,000/- branches Unsettle
Guidelines control, documentation and 2) Examine Payable GL obtain cheque having corresponding value of transaction
authorisation is in place for of remittance for timely settlement. 3) Examine and applicable charges including FED & WHT (if
issuance, processing, voucher for copy retain by branch for instrument applicable).
Operations /237 Bankers Cheque Bankers Cheque Banker Cheques - General Ensure that proper internal 1) Check Remittance Application from vouchers. Account Holders facilitated if submit request for issuance Unsettle
Guidelines control, documentation and 2) Examine Payable GL of Bankers Cheque at remote branch if appeared
authorisation is in place for of remittance for timely settlement. 3) Examine personally.
Operations /237 Bankers Cheque Bankers Cheque Banker Cheques - General Ensure that proper internal 1) Check Remittance Application from vouchers. Bankers Cheques issued on security stationery provided Unsettle
Guidelines control, documentation and 2) Examine Payable GL by Head Office with prescribed security features
Operations /237 Bankers Cheque Bankers Cheque Banker Cheques - General Ensure that proper internal 1) Check Remittance Application from vouchers. Bankers Cheque sequentially numbered and controlled Unsettle
Guidelines control, documentation and 2) Examine Payable GL against the sequence. The sequential control of Bankers
authorisation is in place for of remittance for timely settlement. 3) Examine Cheques maintained in the security stationary register.
Operations /237 Bankers Cheque Bankers Cheque Banker Cheques - General Ensure that proper internal 1) Check Remittance Application from vouchers. Issuing branch retain a copy of the instrument for record Unsettle
Guidelines control, documentation and 2) Examine Payable GL purposes.
Operations /237 Bankers Cheque Bankers Cheque Banker Cheques - General Ensure that proper internal 1) Check Remittance Application from vouchers. Spoiled instruments voided / cancelled and kept in Unsettle
Guidelines control, documentation and 2) Examine Payable GL proper record for audit trail. Instrument marked as
authorisation is in place for of remittance for timely settlement. 3) Examine "spoiled" Security Stationery register and Flex cube.
Operations /237 Bankers Cheque Bankers Cheque Banker Cheques - General Ensure that proper internal 1) Check Remittance Application from vouchers. Un-paid /outstanding remittances for more than six Unsettle
Guidelines control, documentation and 2) Examine Payable GL months properly followed-up for timely settlement and
authorisation is in place for of remittance for timely settlement. 3) Examine letter to the applicant sent by issuing branch as per
issuance, processing, voucher for copy retain by branch for instrument Annexure 35: C8.
Operations /237 Bankers Cheque Bankers Cheque Banker Cheques - General Ensure that proper internal 1) Check Remittance Application from vouchers. Stolen / Lost / destroyed instruments replaced or Unsettle
Guidelines control, documentation and 2) Examine Payable GL refunded by the bank after obtaining indemnity/affidavit
authorisation is in place for of remittance for timely settlement. 3) Examine on Bank’s standard format from the purchaser/customer
issuance, processing, voucher for copy retain by branch for instrument and the written request for stop payment of the original
cancellation & duplication 4) Check dispatched register to confirm instrument.
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Operations /237 Bankers Cheque Bankers Cheque Banker Cheques - General Ensure that proper internal 1) Check Remittance Application from vouchers. Before making payment, signatures of issuance officers Unsettle
Guidelines control, documentation and 2) Examine Payable GL verified through Authorized Signature Portal on original
authorisation is in place for of remittance for timely settlement. 3) Examine instruments.
Operations /237 Bankers Cheque Bankers Cheque Banker Cheques - General Ensure that proper internal 1) Check Remittance Application from vouchers. Before making payment, the genuineness of all Bankers Unsettle
Guidelines control, documentation and 2) Examine Payable GL Cheques verified through Instant Verification Markers (IV
authorisation is in place for of remittance for timely settlement. 3) Examine Marker)
Operations /237 Bankers Cheque Bankers Cheque Banker Cheques - General Ensure that proper internal 1) Check Remittance Application from vouchers. Waivers/Recovery of the applicable charges allowed as Unsettle
Guidelines control, documentation and 2) Examine Payable GL per SOC.and All other applicable Government duties
authorisation is in place for of remittance for timely settlement. 3) Examine charged to customer / purchaser account as per existing
issuance, processing, voucher for copy retain by branch for instrument laws prevailing in the Province/Country. Total of Bankers
cancellation & duplication 4) Check dispatched register to confirm Cheques outstanding inIssuance Register agree with BC
issuance correspondence made by customer after six month. payable GL head in Flex cube
Operations /237 Bankers Cheque Bankers Cheque Banker Cheques - General Ensure that proper internal 1) Check Remittance Application from vouchers. Inventory of Bankers Cheque in branch custody to be Unsettle
Guidelines control, documentation and 2) Examine Payable GL reconciled on the basis of instruments issued and un-
authorisation is in place for of remittance for timely settlement. 3) Examine utilized leaves in Flex cube.
Operations /237 Bankers Cheque Bankers Cheque Banker Cheques - General Ensure that proper internal 1) Check Remittance Application from vouchers. All cancellations of Bankers Cheque (either original or Unsettle
Guidelines control, documentation and 2) Examine Payable GL duplicate) that are not used for the purpose intended,
authorisation is in place for of remittance for timely settlement. 3) Examine approved by Area Operations Manager after ensuring
issuance, processing, voucher for copy retain by branch for instrument that all operational requirements / documents have been
cancellation & duplication 4) Check dispatched register to confirm obtained.
Operations /237 Bankers Cheque Bankers Cheque Banker Cheques - General Ensure that proper internal 1) Check Remittance Application from vouchers. Refund of Bankers Cheque due to cancellation etc., only Unsettle
Guidelines control, documentation and 2) Examine Payable GL be credited to the original account holder from which it
authorisation is in place for of remittance for timely settlement. 3) Examine was issued.
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Operations /238 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal 1) Check request for mail transfer are properly obtained Issuance of Mail Transfer (Debit to Account)a. BBO/BOM Unsettle
control, documentation and control, documentation and from customer and charges deducted as per SOC. 2) receive remittance application from the customer.b.
authorisation is in place for mail authorisation is in place for mail Proper register are maintained by branch for MT & BBO/BOM check & verify all the particulars, like
transfer transfer balancing signed by BOM/BM beneficiarys name, CNIC/SNIC number &/, drawee
Bank/Branch, amount etc.c. BBO/BOM verify customers
signature and affix transfer stamp if the remittance is
against debit of account. .d. BBO/BOM enter the detail in
MT Issuance Register as per Annexure 40: C8 and allot a
control number i.e. Beneficiary Branch Code/Running
Sequence/Year.e. Complete details of the beneficiary i.e.
Name, CNIC Number etc., Remittance Control Number
and Issuing Branch Code mentioned in narration for
proper identification of the beneficiary and remittance.f.
Charges including commission and other applicable taxes
/ duties recovered as per SOC. Excise g. BBO/BOM
intimate beneficiary branch through email/FAX regarding
issuance of remittance and detail of beneficiary.j. After
affixing of transfer stamps and issuance of remittance,
the application form kept in vouchers as branch record.
Operations /238 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal 1) Check request for mail transfer are properly obtained Action at Drawee Brancha. Upon receipt of the email / Unsettle
control, documentation and control, documentation and from customer and charges deducted as per SOC. 2) FAX, BBO/BOM at drawee branch verify the
authorisation is in place for mail authorisation is in place for mail Proper register are maintained by branch for MT & transaction. .b. BBO / BOM at drawee branch enter the
transfer transfer balancing signed by BOM/BM details of the MT in MT Payable Register as per
Annexure 41-C8 wc. Upon appearance of the beneficiary
at drawee branch counter, Teller identify customer
through MT payable register and the transaction in
"Remittance Payable" GL.d. Teller ask beneficiary to
provide original CNIC along with photocopy. The
photocopy compared with original CNIC and marked as
"original seen".
Operations /238 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal 1) Check request for mail transfer are properly obtained Monitoring / Balancing – MT PayableThe Branch monitor Unsettle
control, documentation and control, documentation and from customer and charges deducted as per SOC. 2) the outstanding MTs in the MT Payable Register to
authorisation is in place for mail authorisation is in place for mail Proper register are maintained by branch for MT & ensure the payment thereof has been expeditiously
transfer transfer balancing signed by BOM/BM effected. Efforts made for the payments of outstanding
Mail Transfers. The outstanding items in the MT Payable
Register jotted down on MTPayable Register on monthly
basis and the total thereof agreed against the balance of
GL in the Flex cube. The balancing signed by BBO/BOM
and authorized by BM.
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and Issuance of Bankers Chequesa. Receive BC application Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request from the customer and obtain the following information of
authorisation is in place for authorisation is in place for the purchaser as well as beneficiary;i. Name
issuance issuance
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and ii. CNIC/SNIC Unsettle
issuance issuance
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Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and iii. NTN (from Corporate Entities) Unsettle
issuance issuance
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and iv. Complete Address Unsettle
issuance issuance
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and v. Contact Details / Numbers Unsettle
issuance issuance
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and vi. Purpose for issuance of Payment Instrument Unsettle
issuance issuance
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and c. Teller/BBO/BOM verify customers signature and affix Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request transfer stamp
issuance issuance
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and d. Teller/BBO/BOM issue BC in the Flex cube; charges Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request deducted by Flex cube as per SOC.
issuance issuance
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and e. The two authorized officers (whom signatures are Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request available on signatory portal) sign the instrument verifying
authorisation is in place for authorisation is in place for the details from BC application form.
issuance issuance
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and f. The BC handed over to the customer along with Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request customer copy (containing all details of BC issued along
authorisation is in place for authorisation is in place for with charges) against acknowledgement on the office
issuance, processing, issuance, processing, copy of printed instrument.
issuance issuance
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and g. The office copy attached to the BC application form, Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request which used as Bills Payable-BC payable A/c voucher.
issuance issuance
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Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and h. A copy of Bankers Cheque kept with the application Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request form for verification by customer and referring in case of
authorisation is in place for authorisation is in place for any doubt of alteration in contents.
issuance issuance
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and i. For issuance of BC to third party walk-in customer, Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request branch also obtain necessary information of the customer
authorisation is in place for authorisation is in place for on Annexure 34: C8 in addition to Fund Transfer
issuance, processing, issuance, processing, Application Form.
issuance issuance
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and Balancing / Reconciliation of Bankers Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request ChequesBalancing/Reconciliation of physical record (BC
authorisation is in place for authorisation is in place for Issuance Register ) with flex cube report
issuance issuance
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and Revalidation of Pay Order/ Demand Draft / Bankers Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request Chequesa. BC not paid if they are stale (Instrument
authorisation is in place for authorisation is in place for older than six months from the date of its issuance) at the
issuance, processing, issuance, processing, time of payment.b. The issuing branch can only
cancellation & duplication cancellation & duplication revalidate BC.c. BC may be revalidated on the customers
issuance issuance written request only against verification of his signatures
as per bank’s record of specimen signatures.d. For
revalidation, revalidation date written with notation
worded "Revalidated on____________" on the top of
instrument.e. The revalidation date also be noted on the
purchase application form and BC Issuance Register
against the relative entry.f. In case of revalidation of draft
issued in E-Rapid, the drawee branch intimated of the
alteration through email.
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and Cancellation of Bankers Chequesa. BC cancelled on the Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request purchaser/customers request at the issuing branch.
issuance issuance
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and b. The customer complete cancellation form detailing the Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request particulars of the instrument Annexure 36: C8.
issuance issuance
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and c. The signature on the cancellation form match with Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request those appearing on the BC application form and verified
authorisation is in place for authorisation is in place for on the cancellation form.
issuance issuance
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Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and d. The instrument marked cancelled with the date of Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request cancellation and signature portion of the officers be torn-
authorisation is in place for authorisation is in place for off and stapled to the cancelled instrument
issuance issuance
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and e. The cancelled instrument attached to the cancellation Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request application form.
issuance issuance
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and Before cancellation / refund of duplicate bankers cheque, Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request branches obtain the following documents;i. Lawful
authorisation is in place for authorisation is in place for discharge of the beneficiary in favour of purchaser or No
issuance, processing, issuance, processing, Objection Certificate by beneficiary for cancellation /
cancellation & duplication cancellation & duplication refund of payment against duplicate instrument as per
issuance issuance requirements mentioned above. Limits of lawful discharge
by beneficiary are as under;i. Rs.25,000/- & above - For
Individual Beneficiary.ii. Any amount – For Entities
including Government / Semi-Government
Organizations / Limited Companies
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and f. Before cancellation and refund of the amount following Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request points checked;
issuance issuance
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and g. If the BC is in favour of individual, a copy of Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request beneficiarys CNIC is submitted.
issuance issuance
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and h. If the BC is released by the beneficiary along with Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request official seal (if instrument is in favour of entity) on the
authorisation is in place for authorisation is in place for reverse of the instrument for refund of amount to the
issuance, processing, issuance, processing, purchaser
issuance issuance
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and i. If the instrument is in favour of some Government / Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request Semi Government organization / Limited Companies, the
authorisation is in place for authorisation is in place for written consent/clearance of the beneficiary under official
issuance, processing, issuance, processing, seal brained. Such written consent will be sent for
cancellation & duplication cancellation & duplication verification to the beneficiary organization. The
issuance issuance instrument cancelled after receipt of satisfactory
verification from beneficiary organization
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and Purchasers undertaking on non-judicial stamp paper as Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request to the genuineness of beneficiarys discharge for refund of
authorisation is in place for authorisation is in place for payment against cancellation as per Annexure 37: C8
issuance issuance
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Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and Cancellation charges recovered as per SOC. Unsettle
issuance issuance
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and Only the principal amount of BC refunded to the Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request purchaser/customer
issuance issuance
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and Loss of Bankers Cheque & Issuance of Duplicatea. The Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request customer may report loss of BC to issuing branch and
authorisation is in place for authorisation is in place for request for the issuance of duplicate.b. Only customer
issuance, processing, issuance, processing, can request for the issuance of duplicate BC.c.
cancellation & duplication cancellation & duplication Customers signature on the request letter verified.d.
issuance issuance Particulars of the BC checked against the records
appearing in the BC issuance register/Flex cube and the
relative application forme. In case of lost Bankers
Cheque, status of Bankers Cheque still outstanding.f.
Before issuance of Duplicate instrument, branches shall
obtain following documents;i. Police Daily Diary Report
No. / Copy of FIR for loss of original instrument.ii.
Affidavit cum Indemnity Bond As per Annexure 38: C8 on
non judicial stamp paper.g. Approval obtained from Area
Operations Manager for issuance of duplicate
instrument.h. On receipt of approval from the Area
Operations Manager, BOM issue duplicate instrument
using specified option (BCDI) in Flex cube.
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and Re-Issuance of Bankers ChequesAfter issuance and Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request authorization of BC, branches require to cancelthe
authorisation is in place for authorisation is in place for existing instrument and re-issue the new instrument.
issuance issuance
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and Verification of Bankers ChequesOnce verification form is Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request duly filled / signed by the beneficiary, branches take out
authorisation is in place for authorisation is in place for the relevant record and cross check / verify the details
issuance, processing, issuance, processing, mentioned on the Verification Form. After theverification
cancellation & duplication cancellation & duplication of all details checked and found to be in order or not,
issuance issuance branch issue a confirmationby signing off the lower
portion of Verification Form. The letter should be
acknowledged by the customer.For record purpose and
in line with record retention policy, branches retain copy
of Verification Form and file with in respective BC
issuance application
Operations /239 Bankers Cheque Bankers Cheque Ensure that proper internal Ensure that proper internal Examine proper request obtained from customer and Fake / Forged Bankers ChequesPrior to payments of all Unsettle
control, documentation and control, documentation and details of beneficiary/remitter are available on request instruments received in clearing / for transfer BBO/BOM
authorisation is in place for authorisation is in place for authenticate the following details printed on instrument by
issuance, processing, issuance, processing, applying I.V Marker;a. Instrument Numberb. Payees
cancellation & duplication cancellation & duplication Namec. Amount
issuance issuance
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Operations /242 TDRs TDRs Ensure accurate profit credited in Term Deposit Receipt - 1) Check rate applied in case of pre mature encashment 1) Application for pre-mature encashment of TDR as per Unsettle
customer account for premature Premature Encashment of TDR are as per SOP. 2) Examine that encashment of Annexure 44: C9 along with original "TDR Receipt" from
encashment of TDR TDR made to customer account and approval for special customer is received.
2) After
verification of customer signature, BOM forward TDR the
pre-encashment request to CPU.
3)Once enchased, CPU send confirmatory
email to AOM & branch along with Prematurity Worksheet
as per Annexure 45: C9.4). Based on the worksheet duly
verified by AOM, manual adjustment entries (if required)
passed by the branch after obtaining required approvals
as under;a. In case less profit is paid / credited into
customer account, COOs approval taken after
concurrence from Finance Controller.b. In case of Excess
Profit already paid, Head Banking Operations.3. Early
encashment of above Rs.5 Million forwarded to Chief
Operating Officer via Distribution Head for approval prior
to forwarding to CPU.4. For early encashment of special
rate TDRs, approval also required from Chief Operating
officer / Treasury-Head or any other designated function /
business head on the continuation of special rate on the
remaining TDRs, if applicable.5. TDR enchased in Flex
cube and profit disbursed / excess profit recovered as per
banks rules on early encashment and BOM / BM
supervise the transaction.6. TDR application/file updated
accordingly.
Operations /242 TDRs TDRs Ensure accurate profit credited in Term Deposit Receipt - 1) Check rate applied in case of pre mature encashment ENCASHMENT OF MATURED TDRs1. The profit and Unsettle
customer account for premature Premature Encashment of TDR are as per SOP. 2) Examine that encashment of principal amount credited to the customer account only
encashment of TDR TDR made to customer account and approval for special through which the term deposit was booked.2. The
rate in case of rollover obtained each time by branch. application form filed in Matured TDR folder3. No original
receipt is required from customer in case of normal
maturity.4. If TDR is booked with the instructions “Credit
into A/C on Maturity”, no request for encashment is
required from customer.
Operations /242 TDRs TDRs Ensure accurate profit credited in Term Deposit Receipt - 1) Check rate applied in case of pre mature encashment ROLLOVER / RENEWAL OF TERM DEPOSITIf TDR is Unsettle
customer account for premature Premature Encashment of TDR are as per SOP. 2) Examine that encashment of booked on special rate on rollover basis, approval
encashment of TDR TDR made to customer account and approval for special obtained each time of roll-over from the competent
rate in case of rollover obtained each time by branch. authority.
Operations /243 TDRs TDRs To ensure that TDR issue after Term Deposit Receipt - General 1) Check TDR files maintained by branch for proper Term deposits issued by debit to customers and TDR Unsettle
proper customer request and Guidelines request received from customer. application properly filled out with all the required
approval for special rate (if any) 2) Examine information for disposal of funds at the time of maturity,
are in place. To ensure that TDR acknowledgement of customer obtained properly e.g. credit to A/C, roll over principal or principal with profit
encashment if timely encashed 3) Examine branch obtained special approval rate etc.
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Operations /243 TDRs TDRs To ensure that TDR issue after Term Deposit Receipt - General 1) Check TDR files maintained by branch for proper Cross cheques / third party cheques along with requests Unsettle
proper customer request and Guidelines request received from customer. for issuance of TDRs not accepted for issuance of term
approval for special rate (if any) 2) Examine deposits, requests on banks standard format only be
are in place. To ensure that TDR acknowledgement of customer obtained properly accepted. Branch accept written letter/application from
encashment if timely encashed 3) Examine branch obtained special approval rate existing account holders forbooking of TDR in exceptional
on its maturity alongiwth as per SOP. 4) After encashment, letter cases i.e. received through courier or representative etc.
accurate profit calculation. dispatched to customer for information. provided all necessary required details mentioned (TDR
type, term, amount, maturity instructions etc.) in the
application/letter.
Operations /243 TDRs TDRs To ensure that TDR issue after Term Deposit Receipt - General 1) Check TDR files maintained by branch for proper System generated term deposit receipts delivered to the Unsettle
proper customer request and Guidelines request received from customer. customers under acknowledgement at specified place on
approval for special rate (if any) 2) Examine application form.
Operations /243 TDRs TDRs To ensure that TDR issue after Term Deposit Receipt - General 1) Check TDR files maintained by branch for proper Special rates on TDRs updated by CPU. For said Unsettle
proper customer request and Guidelines request received from customer. purpose, branches after issuance of Term deposit in Flex
approval for special rate (if any) 2) Examine cube, forward the Term Deposit Number along with
are in place. To ensure that TDR acknowledgement of customer obtained properly special rate approval (treasury) to CPU for manual
encashment if timely encashed 3) Examine branch obtained special approval rate updation of rate. After updation, CPU shall send
on its maturity alongiwth as per SOP. 4) After encashment, letter confirmation email to BM/BOM.
Operations /243 TDRs TDRs To ensure that TDR issue after Term Deposit Receipt - General 1) Check TDR files maintained by branch for proper At the time of roll over, the prevailing rate from the current Unsettle
proper customer request and Guidelines request received from customer. rate sheet is to be applied.
Operations /243 TDRs TDRs To ensure that TDR issue after Term Deposit Receipt - General 1) Check TDR files maintained by branch for proper For TDRs booked on special rates, the rate applicable for Unsettle
proper customer request and Guidelines request received from customer. specific tenor and amount only for which approval was
approval for special rate (if any) 2) Examine taken. After completion of specific tenor or break up of
are in place. To ensure that TDR acknowledgement of customer obtained properly original amount / pre-mature encashment, the special
encashment if timely encashed 3) Examine branch obtained special approval rate rate no longer be applicable. For all roll over, new special
on its maturity alongiwth as per SOP. 4) After encashment, letter rate is required to be taken from treasury.
Operations /243 TDRs TDRs To ensure that TDR issue after Term Deposit Receipt - General 1) Check TDR files maintained by branch for proper TDR en-cashed on the written application of the Unsettle
proper customer request and Guidelines request received from customer. customer and credited to customers account. TDR not be
approval for special rate (if any) 2) Examine paid directly to customer/through cash under any
are in place. To ensure that TDR acknowledgement of customer obtained properly circumstances
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Operations /243 TDRs TDRs To ensure that TDR issue after Term Deposit Receipt - General 1) Check TDR files maintained by branch for proper Branches obtain approval from Chief Operating Officer / Unsettle
proper customer request and Guidelines request received from customer. Head-Treasury or any other designated function /
approval for special rate (if any) 2) Examine business head, if special rate is to be applied on
are in place. To ensure that TDR acknowledgement of customer obtained properly premature encashment.
Operations /243 TDRs TDRs To ensure that TDR issue after Term Deposit Receipt - General 1) Check TDR files maintained by branch for proper TDR en-cashed before maturity date treated as per Unsettle
proper customer request and Guidelines request received from customer. following guidelines and rates for pre-mature encashment
approval for special rate (if any) 2) Examine applied as per bank’s rate sheet. a. 1-Week TDR en-
are in place. To ensure that TDR acknowledgement of customer obtained properly cashed within week of its issuance, shall not be entitled
encashment if timely encashed 3) Examine branch obtained special approval rate for any profit.b. TDR en-cashed within one month period
on its maturity alongiwth as per SOP. 4) After encashment, letter and after one week (7 days), applicable weekly profit
accurate profit calculation. dispatched to customer for information. paid.c. TDR en-cashed after one month but less than
three months, one month TDR rack rate willbe
applicable.d. TDR en-cashed after three months but less
than six months, three month rack rate will
beapplicable.e. TDR en-cashed after six months but less
than one year, six month TDR rack rate will
beapplicable.f. TDR en-cashed after one year but before
two years shall earn profit rate for one yearTDR and
likewise applicable rack rates for completed tenor will be
applicable for eachsucceeding year.g. Profit will be
calculated on pro-rata basis for the actual number of
days TDR wasoutstanding.
Operations /243 TDRs TDRs To ensure that TDR issue after Term Deposit Receipt - General 1) Check TDR files maintained by branch for proper In case original TDR Receipt is lost, customer submit the Unsettle
proper customer request and Guidelines request received from customer. undertaking as per Annexure 42: C9. Prior to further
approval for special rate (if any) 2) Examine processing, BOM verify the customers signature on the
are in place. To ensure that TDR acknowledgement of customer obtained properly undertaking.
Operations /243 TDRs TDRs To ensure that TDR issue after Term Deposit Receipt - General 1) Check TDR files maintained by branch for proper If TDR profit is already credited on monthly/quarterly/half Unsettle
proper customer request and Guidelines request received from customer. yearly basis on agreed rate, at the time of pre-mature
approval for special rate (if any) 2) Examine encashment, difference of rate (agreed profit rate and the
are in place. To ensure that TDR acknowledgement of customer obtained properly applicable profitrate for the completed period) recovered
encashment if timely encashed 3) Examine branch obtained special approval rate from principal amount.
Operations /243 TDRs TDRs To ensure that TDR issue after Term Deposit Receipt - General 1) Check TDR files maintained by branch for proper Branches obtain approval for special rates on Term Unsettle
proper customer request and Guidelines request received from customer. Deposits from Chief Operating Officer / Head-Treasury or
approval for special rate (if any) 2) Examine any other designated functional / business head before
are in place. To ensure that TDR acknowledgement of customer obtained properly booking of TDR(s).
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Operations /243 TDRs TDRs To ensure that TDR issue after Term Deposit Receipt - General 1) Check TDR files maintained by branch for proper If TDR is booked from current account and customer has Unsettle
proper customer request and Guidelines request received from customer. submitted Zakat Exemption declaration, exemption on
approval for special rate (if any) 2) Examine TDR marked in Flex cube.
Operations /243 TDRs TDRs To ensure that TDR issue after Term Deposit Receipt - General 1) Check TDR files maintained by branch for proper Branch maintain separate files of outstanding, matured Unsettle
proper customer request and Guidelines request received from customer. and pre-matured enchased TDRs. All applications, office
approval for special rate (if any) 2) Examine copy of receipts, approvals and calculation sheets &
are in place. To ensure that TDR acknowledgement of customer obtained properly account statement (for pre-mature encashment) kept
encashment if timely encashed 3) Examine branch obtained special approval rate properly
Operations /243 TDRs TDRs To ensure that TDR issue after Term Deposit Receipt - General 1) Check TDR files maintained by branch for proper Upon maturity of each term deposit, branches send Unsettle
proper customer request and Guidelines request received from customer. system generated intimation letter as per Annexure 43:
approval for special rate (if any) 2) Examine C9 to customers for his/her information. A proper log of all
are in place. To ensure that TDR acknowledgement of customer obtained properly intimations dispatched with be maintained at branches.
Operations /244 TDRs TDRs Ensure proper fill application Ensure proper fill application Check TDR Application obtained on bank pre printed 1. Customer submit Term Deposit application on banks Unsettle
obtained before booking of TDR obtained before booking of TDR standard form and properly filled pre-printed standard form. However customers written
request on other than standard format may also be
accepted after approvalfrom BM.2. TDR application form
properly be filled out with all necessary details.3. Time &
date stamp affixed, signature verified and "signature
verified" stamp affixed on the TDR application.4. TDR
issued in the TDR module of Flex cube; BOM / BM
supervise the term deposit receipt in Flex cube.5. Term
deposit receipt printed from Flex cube; TDR signed by
BOM and BM or their nominated backups.6. Term deposit
receipt handed over to customer against his/her
acknowledgement on the office copy.7. TDR application
form filed along with office copy of TDR receipt.
Operations /247 ATM & Debit Cards ATM & Debit Cards Ensuring ATM cash limits are SOP for ATM 1) Examine GL of ATM to confirm that insurance ATM Cash Limitsa. Historical transactional data of branch Unsettle
adhered in true spirit coverage obtained in case of excess cash replenishment (Digital/ Non Digital)b. ATM demographic locationc. Cash
by branch in ATM. 2) Check physically good quality Withdrawal transactions done on Holidaysd. To comply
currency notes replenishment in machine by branch. with SBP directive in respect to cash outages on long
3) weekends.e. Minimum Cash Limit for onsite ATM will be
Examine ATM cash replenishment process is as per SOP. PKR 1.00 Millionf. Minimum Cash Limit for offsite ATM
4) Check daily ATM cash balancing performed will be PKR 2.50 Million
5) Check NUM code
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Operations /247 ATM & Debit Cards ATM & Debit Cards Ensuring ATM cash limits are SOP for ATM 1) Examine GL of ATM to confirm that insurance Cash Replenishment Precautionary MeasuresThe Unsettle
adhered in true spirit coverage obtained in case of excess cash replenishment Branch Operations Manager/Branch Manager and ATM
by branch in ATM. 2) Check physically good quality Coordinators following precautionary measure for
currency notes replenishment in machine by branch. replenishment of ATM Cash:a. Daily Cash
3) Replenishmentb. Good quality currency notes (fresh or
Examine ATM cash replenishment process is as per SOP. machine authenticated) are used in the ATM Cash
4) Check daily ATM cash balancing performed Dispenser. c. Regularly monitor the paper of status
by branch through ATM cash replenishment sheet. indicated through the sensors to ensure smooth running
5) Check NUM code of the machine.d. Each day before leaving the branch,
envelope is place in vault make sure that adequate cash is fed to the ATM machine
according to the overnight requirement.
Operations /247 ATM & Debit Cards ATM & Debit Cards Ensuring ATM cash limits are SOP for ATM 1) Examine GL of ATM to confirm that insurance ATM Cash Replenishment1 Switch ATM to supervisor Unsettle
adhered in true spirit coverage obtained in case of excess cash replenishment mode and print ATM counter on both journal & receipt
by branch in ATM. 2) Check physically good quality rolls by using print counters option.2 Open ATM Safe by
currency notes replenishment in machine by branch. using Key and Num Code combination. Key/Code
3) Custodians3 Take out Purge Bin, count cash and record
Examine ATM cash replenishment process is as per SOP. in ATM Cash Book. 4 Take out Cassette 1 & 2 count cash
4) Check daily ATM cash balancing performed and record in ATM Cash Book. Teller/BOM/BBO5 Tally
by branch through ATM cash replenishment sheet. physical Cash taken out from cassette 1 & 2 & Purge Bin
5) Check NUM code with the ATM Counter printed. 6 In Replenish menu
envelope is place in vault select Clear Cash Counter to nullify the cash taken out
from ATM.7. Add cash in ATM cassettes 1 & 2 as per
requirement and enter in ATM Cash Book.8. Use Add
Cash option in ATM to enter denominations wise details
of physical notes fed in both cassettes.9. Use Test cash
option to ensure dispense position of ATM. 10 Check
captured Card Bin for captured ATM/Debit Cards and
countthem11 In Replenish Menu of ATM check no of card
captured and cross check with cards retrieved from ATM.
12 Use clear Cards Option to clear captured cads
counter and rest it to Zero.13 Check remaining ATM
Journal Roll/Customer Roll/printer ribbon and replenish if
required.14 Exit ATM Supervisor mode and switch ATM to
normal. 15 Close ATM safe by using Key/Combination.
16 Update ATM Cash Book and attach counter print for
pre/ post cash replenishment and record the difference
creating transactions on the ATM cash Book.17. Post
following transaction in system for cash retrieved from
ATM:Dr. Cash in tillCr. Cash in ATMPost following
Transaction in system for cash added in ATM:Dr. Cash in
ATMCr. Cash in till
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Operations /247 ATM & Debit Cards ATM & Debit Cards Ensuring ATM cash limits are SOP for ATM 1) Examine GL of ATM to confirm that insurance ATM Cash Balancing & Reconciliation ProcessPhysical Unsettle
adhered in true spirit coverage obtained in case of excess cash replenishment Cash Balancing With ATM Counters1 Switch ATM to
by branch in ATM. 2) Check physically good quality supervisor mode and print ATM counter on bothjournal &
currency notes replenishment in machine by branch. receipt rolls by using print counters option.2 Open ATM
3) Safe by using Key and Num Code combination
Examine ATM cash replenishment process is as per SOP. andextract the purge bin along with cash cassettes.3
4) Check daily ATM cash balancing performed Count the physical cash available in the purge bin & both
by branch through ATM cash replenishment sheet. cassettesand match the totals with the ATM counter
5) Check NUM code prints to ensurereconciliation.Physical Cash Balancing
envelope is place in vault With ATM GL Balances1. Once the physical cash has
been tallied with the ATM counter, thetotal cash available
in the purge bin & Cassettes talliedwith the ATM GL
Balances.ATM journal Scroll Balancing With ATM GL
Balances1. Take journal scroll of the transactions
pertaining to the particular date either physically or
through the journal electronically and match each
transaction in the scroll with the transactions appearing in
the ATM GL.2 Jot Down the unsuccessful transactions in
the Journal that have been appearing successful in ATM
GL or Successful Transactions in the Journal that have
not been posted in the ATM GL or vice versa too.
Operations /247 ATM & Debit Cards ATM & Debit Cards Ensuring ATM cash limits are SOP for ATM 1) Examine GL of ATM to confirm that insurance ATM Keys & Num-Code/Combination Handling Process1 Unsettle
adhered in true spirit coverage obtained in case of excess cash replenishment BM ensure Distribute & allot the ATM Keys & Numeric
by branch in ATM. 2) Check physically good quality Codes to the designated custodians or the nominated
currency notes replenishment in machine by branch. backups according to the key handling policy.2 Record
3) the assignment of Keys & Combination in the key
Examine ATM cash replenishment process is as per SOP. custodian register as per the format available in
4) Check daily ATM cash balancing performed Operations Manual. Register being used for recording
by branch through ATM cash replenishment sheet. custodianship.3 NUM Code custodian to write NUM Code
5) Check NUM code on a paper confidentially and seal the same clearly
envelope is place in vault marking “ATM Num Code”to be used under
contingency/emergency for non-availability of NUM Code
Custodian.4 Deposit the NUM Code Seal envelope under
the branch safe custody.
5. For every Change in
NUM Code by the custodian, the old code sealed
envelope safe out and destroyed by relevantcustodian
and new code placed in the custody.6 The duplicate set
of ATM keys placed in sealed envelope and kept along
with other branch/correspondent bank.7 All custodial
assignments / changes recorded in key register &
approved by BM.
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Operations /247 ATM & Debit Cards ATM & Debit Cards Ensuring ATM cash limits are SOP for ATM 1) Examine GL of ATM to confirm that insurance FMFB Card over FMFB Machine Claim through Branch1 Unsettle
adhered in true spirit coverage obtained in case of excess cash replenishment During the ATM balancing difference identified and on the
by branch in ATM. 2) Check physically good quality basis of verified transaction branch immediately complete
currency notes replenishment in machine by branch. the process of “Proactive settlement” 2 For exceptional
3) transactions such as partial retracts and where primary
Examine ATM cash replenishment process is as per SOP. evidence is not available, branch wait for customersclaim
4) Check daily ATM cash balancing performed lodgement in writing through “ATM Transaction Dispute
by branch through ATM cash replenishment sheet. Form. 3 In case of any difference identified in ATM
5) Check NUM code physical cash after verification, invariably an entry passed
envelope is place in vault by branch to theappropriate account in the branch books
with the proper narrations.Adjustment Transaction for
Excess Cash in ATM:Dr Cash in ATMCr ATM Adjustment
A/C (Acquirer Branch)Adjustment Transaction for Less
Cash in ATM:Dr ATM Adjustment A/C (Acquirer Branch)Cr
Cash in ATM4. Branch send the detail of transaction
along with scanned copy of ATM scroll to ATM Operation
Unit through email.
Operations /247 ATM & Debit Cards ATM & Debit Cards Ensuring ATM cash limits are SOP for ATM 1) Examine GL of ATM to confirm that insurance Other Bank Card over FMFB Machine Claim through Unsettle
adhered in true spirit coverage obtained in case of excess cash replenishment Branch1 During the ATM balancing difference identified
by branch in ATM. 2) Check physically good quality by branch and on the basis of verified transaction branch
currency notes replenishment in machine by branch. immediately complete the process of “Proactive
3) settlement” 2 For exceptional transactions such as partial
Examine ATM cash replenishment process is as per SOP. retracts and where primary evidence is not available
4) Check daily ATM cash balancing performed branch wait for customersclaim.
5) Check NUM code
envelope is place in vault 3 In case of any difference identified in ATM physical
cash after verification, invariably an entry passed by
branch to theappropriate account in the branch books
with the proper narrations(Trnx date DD-MM-YY, Stan no,
card no, ATM physical cashexcess/Less).Adjustment
Transaction for Excess Cash in ATMDr Cash in ATMCr
ATM Adjustment A/C (Acquirer Branch)Adjustment
Transaction for Less Cash in ATMDr ATM Adjustment A/C
(Acquirer Branch)Cr Cash in ATM4 Log details of ATM
Dispute/Claim transaction either proactively identified or
through customer claim in the CRM along withscanned
copy of ATM Scroll or Branch send the detail of
transaction along with scanned copy of ATM scroll to ATM
Operation Unit through email.
Operations /247 ATM & Debit Cards ATM & Debit Cards Ensuring ATM cash limits are SOP for ATM 1) Examine GL of ATM to confirm that insurance FMFB Card Customer over Other Bank Machine Claim Unsettle
adhered in true spirit coverage obtained in case of excess cash replenishment through Branch1 Branch receive a dully filled ATM
by branch in ATM. 2) Check physically good quality Dispute Resolution Form from customer and verify the
currency notes replenishment in machine by branch. record from customer statement tocheck “Automatic
3) Reversal”. Customer asked to provide transaction slip if
Examine ATM cash replenishment process is as per SOP. available.2 If no “Automatic Reversal” has been granted,
4) Check daily ATM cash balancing performed designated official in log the claim in the CRM Or Branch
by branch through ATM cash replenishment sheet. send the detail of transaction to ATM Operation Unit.
5) Check NUM code
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Operations /248 ATM & Debit Cards ATM & Debit Cards To ensure that debit cards are Debit Card Inventory 1) Examine that all debit cards received by branch are Inventory Management at Branchesa) The Personalized Unsettle
properly validated and reconciled Management-Personalized recorded Card Issuance Register and kept in cabinet Debit Cards delivered by ATM Operations Unit received
with physical cards received Cards under dual control. at the branches by the BOM
Operations /248 ATM & Debit Cards ATM & Debit Cards To ensure that debit cards are Debit Card Inventory 1) Examine that all debit cards received by branch are b) BOM scrutinized with the system generated card Unsettle
properly validated and reconciled Management-Personalized recorded Card Issuance Register and kept in cabinet issuance report to reconcile the delivery confirmed by
with physical cards received Cards under dual control. ATM Operations Unit with the physical record received.
Operations /248 ATM & Debit Cards ATM & Debit Cards To ensure that debit cards are Debit Card Inventory 1) Examine that all debit cards received by branch are c) The details of Personalized Cards received from ATM Unsettle
properly validated and reconciled Management-Personalized recorded Card Issuance Register and kept in cabinet Operations Unit recorded in the ATM/Debit Card Issuance
with physical cards received Cards under dual control. Register.
Operations /248 ATM & Debit Cards ATM & Debit Cards To ensure that debit cards are Debit Card Inventory 1) Examine that all debit cards received by branch are d) Debit card are kept in fireproof cabinet under dual Unsettle
properly validated and reconciled Management-Personalized recorded Card Issuance Register and kept in cabinet control of two designated officers till the same is issued to
with physical cards received Cards under dual control. customers.
Operations /248 ATM & Debit Cards ATM & Debit Cards To ensure that debit cards are Debit Card Inventory 1) Examine that all debit cards received by branch are Reconciliation of Debit Card Inventorya) At the end of Unsettle
properly validated and reconciled Management-Personalized recorded Card Issuance Register and kept in cabinet each day, the designated officials in the ATM Operations
with physical cards received Cards under dual control. Unit & Branches reconciliation of Personalized Debit
from ATM ops unit. 2) Check reconciliation of debit Card stock in their custody.
Operations /248 ATM & Debit Cards ATM & Debit Cards To ensure that debit cards are Debit Card Inventory 1) Examine that all debit cards received by branch are Inventory Management Process-Personalized Debit Unsettle
properly validated and reconciled Management-Personalized recorded Card Issuance Register and kept in cabinet Cardsa. BOM/BM send Debit Card Personalization
with physical cards received Cards under dual control. request through the system provided for Debit Card
from ATM ops unit. 2) Check reconciliation of debit application processing along with applicant details and
card inventory performed by branch. required card type, category etc.b.Track the shipment
after receiving the confirmation of dispatch from ATM Ops
Unit and receive the same.c.BOM/BM Verify the quantity
and serials of physical stock received with the card
issuance report provided by ATM Ops Unit.d. Enter the
details of stock received in the Debit Card Issuance
Register and send acknowledgement to ATM Ops Unit for
record purpose.e. Transfer the personalized Debit Cards
in the safe under dual control for safe custody till
issuance to the customer.
Operations /249 ATM & Debit Cards ATM & Debit Cards Ensuring debit cards are issued TAT for Issuance of Debit Card 1) Examine that TAT proper follow in case of Issuance of Non Personalized Card Location Biometric Verified Unsettle
within defined TAT debit card. Non Biometric VerifiedBranch Same Day-On Spot
2) Check damaged card and lost Within 24 HoursField Same Day-On Spot
inventory are properly reported Within 24 Hours
Operations /249 ATM & Debit Cards ATM & Debit Cards Ensuring debit cards are issued TAT for Issuance of Debit Card 1) Examine that TAT proper follow in case of Issuance of Personalized CardLocation Unsettle
within defined TAT debit card. Biometric Verified Non Biometric VerifiedATM
2) Check damaged card and lost Operations Unit 7 Working Days 7
inventory are properly reported Working Days
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Operations /249 ATM & Debit Cards ATM & Debit Cards Ensuring debit cards are issued TAT for Issuance of Debit Card 1) Examine that TAT proper follow in case of Issuance of Handling of Undelivered Debit Cardsa) If the Customer Unsettle
within defined TAT debit card. not collect Personalized Debit Cards within 90 days from
2) Check damaged card and lost the date of issuance, the same destroyed by the
inventory are properly reported Branches under joint supervision & approval of BOM &
BM with punch holes on black strip.
b) The destroyed Debit cards
dispatched to ATM Operations Unit for onward marking of
appropriate status in the system & disposal of the same.
Operations /249 ATM & Debit Cards ATM & Debit Cards Ensuring debit cards are issued TAT for Issuance of Debit Card 1) Examine that TAT proper follow in case of Issuance of Damaged Debit Card Inventory Stock1. The debit card Unsettle
within defined TAT debit card. damaged inventory destroyed on the same day the same
2) Check damaged card and lost has been identified as damaged.2 Prepare destruction
inventory are properly reported memo on by filling the complete details of all such cards
for destruction approval from Branch Manager.
3. Review the details of damaged Debit Cards for
destruction and approve the same if all the formalities
have been fulfilled. 4 Mark the destruction status against
the relevant debit cards inventory in the Debit Card
Inventory Register for record purpose.5 Necessary
recording made in “Damaged/Lost Cards Log Register
maintained at branches6 Safe out relevant damaged
debit cards from the inventory and attach the same with
the destruction memo. 7 Review and cross match the
physical damaged cards attached with the details of
cards approved on the destruction memo.8 After
complete satisfaction about the destruction activity punch
holes on the black strip of debit cards in order to destroy
them physically in joint presence of BM & BOM.9 Keep a
copy of destruction memo in Record and dispatch the
original destruction memo along with the physical
destroyed cards to Operations Unit and confirmation of
dispatch sent through email.
Operations /249 ATM & Debit Cards ATM & Debit Cards Ensuring debit cards are issued TAT for Issuance of Debit Card 1) Examine that TAT proper follow in case of Issuance of Lost Debit Card Inventory Stock1 The email containing Unsettle
within defined TAT debit card. details of debit card lost inventory sent to ATM Ops Unit
2) Check damaged card and lost on the same day the same has been identified as lost by
inventory are properly reported BOM/BM.2 Mark the lost status against the relevant debit
cards inventory in the Debit Card Inventory Register for
record purpose. 3 Necessary recording made in
“Damaged/Lost Cards Log Register maintained at
branches.
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Operations /250 ATM & Debit Cards ATM & Debit Cards Ensure debit cards issued to the Debit Card Issuance at Branches a) Examine ATM Debit Card Issuance request maintained Debit Card Issuance at ATM Ops Unit- Personalized Unsettle
customer as per SOP by branch for proper approval and details are mentioned Card1 Customer submit an electronic application on
b) Check details of ATM debit card biometric enabled card application system.2 If the
received from HO entered in Debit Card Inventory biometric verification process is successful, auto fill the
Register. required details in the debit card application electronic
form,3. Print the copy of filled ATM application for
customer sign off andverify signatures from the Specimen
Signature record available in theBank.4. Generate
necessary transaction for issuance of Debit card in the
system to generate electronic request for Card
Production Unit for embossing of Debit Card.5. Record
details of Debit Card details received from Card
ProductionUnit on the Debit Card Application provided by
customer and inputdetails of the same in the Debit card
issuance Register.
Operations /250 ATM & Debit Cards ATM & Debit Cards Ensure debit cards issued to the Debit Card Issuance at Branches a) Examine ATM Debit Card Issuance request maintained Non-Biometric Verified Applications - Personalized Card1. Unsettle
customer as per SOP by branch for proper approval and details are mentioned Customer submit an electronic application on biometric
b) Check details of ATM debit card enabled card application system.2. If the biometric
received from HO entered in Debit Card Inventory verification process is unsuccessful input necessary client
Register. details i.e. CNIC, Account No etc. that will auto fill the
required details in the debit card application electronic
form3.Print the copy of filled ATM application for
customer sign off andverify signatures from the Specimen
Signature record available in theBank.4. Receive
verification results from Contact Center5. Record details
of Debit Card details received from Card ProductionUnit
on the Debit Card Application provided by customer and
inputdetails of the same in the Debit card issuance
Register6. Upon customer visit Handover Debit Card
Operations /251 ATM & Debit Cards ATM & Debit Cards Ensure that debit card is issued SOP for Debit Card operations Examine ATM Debit Card Issuance request maintained FMFB Debit Card Eligibility CriteriaFMFB Debit issued to Unsettle
to eligible customers only. by branch that eligibility criteria met before issuance of customers maintaining a checking or Branchless Banking
debit card to customer Account with the bank subject to payment of issuance fee
for the respective card category as per effective Schedule
of Charges and such customers may include:a)
Individualsb) Joint Account holders with operating
instructions “either or survivor” or “anyone singly”,
however separate cards issued to each joint holder with
individual name.c) Sole proprietorship concerns (in the
name of proprietor only).FMFB Debit Cards not issued
to:a) Accounts having status like “DORMANT”,
“DECEASED” and “MINOR”.b) Joint Accounts with
operating instructions jointly or a combination of
individuals.c) Entity Accounts e.g. Public/Private Ltd
companies, Partnership, Clubs, Societies, NGOs, Govt.
Accounts etc.d) “MANDATE HOLDER” of the account.e)
Accounts already having debit cards in any category. The
request for change in category cannot be entertained
unless the existing card is deleted/ cancelled by following
the deletion/ cancellation of debit card process.
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Operations /252 ATM & Debit Cards ATM & Debit Cards Ensuring ATM cash limits are SOP for ATM Examine during field visit, all security & operational ATM Booth Security & Operational Guidelinesa. Install Unsettle
adhered in true spirit requirement fulfilled and in place in ATM booth. CCTV surveillance cameras so as to monitor / record all
activity in the ATM vicinity instantly.b. The CCTV cameras
installed for ATM activity coverage adequately cover the
ATM area, especially to record the ATM user, cash
dispensing activity etc. Furthermore, it ensured that
date/time of DVR must match with the date/time of
ATM.c. Proper lighting and locking arrangements should
be made in ATM booths/cabins in order to ensure safety
and privacy.d. 24/7 helpline introduced to resolve the
day-to-day operational issues at ATMs. Te. Complaints /
Suggestion Boxes placed in ATM booths/cabins.f.
Customers need to be educated to regularly reconcile
their ATM transactions as reported in the statement of
account or receipt.
Operations /253 ATM & Debit Cards ATM & Debit Cards Ensuring ATM cash limits are SOP for ATM Examine that captured card delivered to customer after Captured ATM/ Debit CardsProcess for Handling Card Unsettle
adhered in true spirit proper acknowledgement and TAT follow. Captured on FMFB ATMs1 Daily check ATMs for
captured cards.2 Record captured cards details in the
captured card register and log / keep all retained cards
under dual control, immediately uponremoval from the
ATM.3 FMFB Branch being the acquiring branch (place
where Debit card was captured) retain all captured cards
for two working days &such cards delivered to
customers / cardholders as per prescribed procedure as
follows If the other Banks Card holder visits the branch,
the Card handed over to the customer after verification of
identity through original CNIC and signature from
system.4. If the Card holders of other bank not claim their
Debit Card/s within 2 working days, the branch forward
the Card/s alongwith details to ATM Ops Unit.
Operations /253 ATM & Debit Cards ATM & Debit Cards Ensuring ATM cash limits are SOP for ATM Examine that captured card delivered to customer after Process for Handling FMFB Cards Captured on Other Unsettle
adhered in true spirit proper acknowledgement and TAT follow. Bank ATMs1. After receiving the card from ATM Ops Unit,
the card details updated in Captured Card Register by
branch and retained in theFMFB respective account
maintaining branch for 8 working days BOM/BM2.
Captured Card received from ATM Ops Unit kept in dual
custody under lock and key.3. Call the customer for
collecting his/her Debit Card within 8 days. 4. On
customers approach at branch, staff check and verify
details and after satisfaction will hand over the Cards to
customerafter necessary entries in the captured Card
Register.5. The delivery of card to the customer duly
acknowledged by customer on the captured card register
and the signature verified by BOM.6. If customer did not
approach or in case if verification could not be done, then
the card cut in to two halves and sent to ATMOps Unit
after 8 working days, by cutting vertically.
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Operations /256 Authorized Signaturies Authorized Signaturies In order to streamline the BRANCH AUTHORIZED 1) Verify from portal that Branch specimen signatures of Authorized Signature Portal accessed for verification of Unsettle
process of authorized signature SIGNATURES all authorized signatories are placed on portal 2) Check issuing officers signatures affixed on payment
verification and to secure the VERIFICATION/ADDITION & only BM, BOM/ABOM, BBO or MFO-TL signed on instruments i.e. DDs / Bankers Cheques etc.
Operations /256 Authorized Signaturies Authorized Signaturies In order to streamline the BRANCH AUTHORIZED 1) Verify from portal that Branch specimen signatures of Only BM and BOM / ABOM authorized to access the Unsettle
process of authorized signature SIGNATURES all authorized signatories are placed on portal 2) Check portal using branch login ID and password. No other staff
verification and to secure the VERIFICATION/ADDITION & only BM, BOM/ABOM, BBO or MFO-TL signed on allowed to access the portal and verify signatures
Operations /256 Authorized Signaturies Authorized Signaturies In order to streamline the BRANCH AUTHORIZED 1) Verify from portal that Branch specimen signatures of Only BM, BOM/ABOM, BBO or MFO-TL authorized to Unsettle
process of authorized signature SIGNATURES all authorized signatories are placed on portal 2) Check sign on payment instruments.
Operations /256 Authorized Signaturies Authorized Signaturies In order to streamline the BRANCH AUTHORIZED 1) Verify from portal that Branch specimen signatures of All payment instruments i.e. Bankers Cheques / DDs Unsettle
process of authorized signature SIGNATURES all authorized signatories are placed on portal 2) Check issued with joint signatures of authorized signatories one
verification and to secure the VERIFICATION/ADDITION & only BM, BOM/ABOM, BBO or MFO-TL signed on of whom should be BM or BOM.
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Operations /256 Authorized Signaturies Authorized Signaturies In order to streamline the BRANCH AUTHORIZED 1) Verify from portal that Branch specimen signatures of Branches ensure that no DD/ Bankers Cheque is paid Unsettle
process of authorized signature SIGNATURES all authorized signatories are placed on portal 2) Check without verifying the authorized signatures.
Operations /256 Authorized Signaturies Authorized Signaturies In order to streamline the BRANCH AUTHORIZED 1) Verify from portal that Branch specimen signatures of ADDITION OF AUTHORIZED SIGNATORY1. Upon Unsettle
process of authorized signature SIGNATURES all authorized signatories are placed on portal 2) Check joining, the newly appointed / transferred employee
verification and to secure the VERIFICATION/ADDITION & only BM, BOM/ABOM, BBO or MFO-TL signed on proposed to be authorized signatory fill out User Access
remittance transactions between DELETION payment instruments. 3) Check no DD/ Banker Cheque Form as per Annexure 69: C19 with black-ink pen.2. The
the two branches. To ensure that is paid without verifying the authorized signatures. 4) User Access Form approved / signed by Branch
signature portal remains updated Check branches sent User Access Form as per Annexure Manager. In case BM has initiated the request for
after 69: C19 to CPU at Head Office for addition / deletion of addition of his / her signatures, the form will be approved
joining/resignation/transfer/redes authorized signatory as per procedure mentioned below by Area Manager or Area Operations Manager in his / her
ignation of staff. and record of all User Access Form (Addition, Alteration absence.3. Scanned copy of the form sent to CPU
and Deletion) kept in branch for record purpose through email by BOM/BM for creation of Flex cube user
ID along with uploading of specimen signature on
Authorized Signatory Portal.4. Original request kept by
branch for record purposes.5. After uploading, CPU
initiate email as confirmation.6. BOM/BM review the
signature on portal and intimate.
Operations /256 Authorized Signaturies Authorized Signaturies In order to streamline the BRANCH AUTHORIZED 1) Verify from portal that Branch specimen signatures of DELETION OF AUTHORIZED SIGNATORYFor deletion Unsettle
process of authorized signature SIGNATURES all authorized signatories are placed on portal 2) Check of existing signatory due to resignation or transfer
verification and to secure the VERIFICATION/ADDITION & only BM, BOM/ABOM, BBO or MFO-TL signed on following steps followed by the branches.1. At the time of
remittance transactions between DELETION payment instruments. 3) Check no DD/ Banker Cheque taking over the charge from resigned / terminated /
the two branches. To ensure that is paid without verifying the authorized signatures. 4) transferred staff, BM initiate request through email
signature portal remains updated Check branches sent User Access Form as per Annexure (keeping BOM in loop) to CPU for deletion of signature
after 69: C19 to CPU at Head Office for addition / deletion of from authorized signature portal. In case BM has
joining/resignation/transfer/redes authorized signatory as per procedure mentioned below resigned / terminated / transferred, requestthrough email
ignation of staff. and record of all User Access Form (Addition, Alteration initiated by Area Manager or Area Operations Manager in
and Deletion) kept in branch for record purpose his / her absence.2. Designated Officer at CPU, after
confirmation from HR delete the signature from portal and
send confirmation through email. BOM/BM will review
signature portal and intimate CPU in case any
discrepancy is noted.3. The printed copy of email kept in
branch record
Operations /259 Correspondant Banks Correspondant Banks 1) Ensure that each branch is Authorized Signatories & Limits 1) Examine signatories list available in branch for GENERAL GUIDELINESBranches/ PBs are Unsettle
provided with updated power of for correspondent correspondence account and check account opening correspondent bank account. WhileHub Branches
attorney. banks/SBP/DGPO Accounts letter signed by COO/president. (having associated Sub Office) are two accounts with
2) To ensure certain authorize 2) Check authorized signatories matrix and limits follow DGPO i.e. Loan Disbursement account & Loan Collection
officers are operating during issuance of correspondence bank cheques. account.
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Operations /259 Correspondant Banks Correspondant Banks 1) Ensure that each branch is Authorized Signatories & Limits 1) Examine signatories list available in branch for CATEGORIES OF SIGNATORIESThe following Unsettle
provided with updated power of for correspondent correspondence account and check account opening personnel in Head Office, Area Offices, and Business
attorney. banks/SBP/DGPO Accounts letter signed by COO/president. Units are authorized to operate these accounts:Category
2) To ensure certain authorize 2) Check authorized signatories matrix and limits follow APresident /Chief Executive Officer / Chief Operating
officers are operating during issuance of correspondence bank cheques. Officer / CFO / Head Product C & R /Head Banking
correspondence account Operations / Sr. Manager Financial Planning &
operations smoothly. Reporting / Finance Controller/ Unit Head Branch
Banking OperationsCategory BHead Distribution / Area
Manager / Area Operations ManagerCategory C Branch
Manager / Acting Branch Manager (Who is designated as
per HR Record but not temporary officiating)Category
DBOM/ABOM/BBO/ MFO-Team Leader/ MFO(most
senior in the branch / PB)Any Principle change of
signatory in the above categories due to emerging needs
approved by COO.
Operations /259 Correspondant Banks Correspondant Banks 1) Ensure that each branch is Authorized Signatories & Limits 1) Examine signatories list available in branch for OPENING OF NEW ACCOUNTS & ADDITION / Unsettle
provided with updated power of for correspondent correspondence account and check account opening DELETION OF SIGNATORIESProcess for Branches /
attorney. banks/SBP/DGPO Accounts letter signed by COO/president. PBs1. BM / ABM / PB In-charge fill out the Account
2) To ensure certain authorize 2) Check authorized signatories matrix and limits follow Opening / Change of Signatories Request as per
officers are operating during issuance of correspondence bank cheques. Annexure 70: C20 and attach the CNICs of proposed
correspondence account signatories and forward it to respective Area Manager for
operations smoothly. concurrence who send it to Head Distribution for his / her
endorsement. For DGPO Accounts, branches also
provide specimen signatures list of categories B to D as
per Annexure 71: C202. Head Distribution forward the
endorsed request to Banking Operations Coordinator
(BOC) or other designated staff at H.O for initiating
further process.3. Banking Operations Coordinator (BOC)
/ designated staff review the request for fulfilment of
above mentioned formalities and inform Area Manager in
case any discrepancy is noted.4. Once all formalities are
completed, BOC / designated staff forward the request
along with CNICs to HR for verification of name,
designation and confirmation status.5. Once verified by
H.R, BOC/designated staff forward request to Head
Banking Operations /Unit Head Branch Banking
Operations for review and onward approval from COO.
Operations /259 Correspondant Banks Correspondant Banks 1) Ensure that each branch is Authorized Signatories & Limits 1) Examine signatories list available in branch for For New Bank Accountsa. BOC/ designated staff Unsettle
provided with updated power of for correspondent correspondence account and check account opening prepare account opening letter, fill out Account Opening
attorney. banks/SBP/DGPO Accounts letter signed by COO/president. Form of Correspondent Bank/DGPO and attach the
2) To ensure certain authorize 2) Check authorized signatories matrix and limits follow required documents.
officers are operating during issuance of correspondence bank cheques. b. BOC or designated staff get the
correspondence account AOF and Account Opening letter signed by COO or
operations smoothly. President / CEO.c. After signing from President/ CEO,
BOC / designated staff forward the complete set of
documents to branch / PB for opening of account and
make follow up for taking account number for record and
further submission to Finance / Treasury or any other
department if needed so from time to time.
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Operations /259 Correspondant Banks Correspondant Banks 1) Ensure that each branch is Authorized Signatories & Limits 1) Examine signatories list available in branch for Addition / Deletion in Signatories for Existing Unsettle
provided with updated power of for correspondent correspondence account and check account opening Correspondent Bank / DGPOAccounts:a. Once Change
attorney. banks/SBP/DGPO Accounts letter signed by COO/president. of signatories request (Annexure 70: C20) is approved by
2) To ensure certain authorize 2) Check authorized signatories matrix and limits follow COO, BOC / designated staff prepare amendment letter
officers are operating during issuance of correspondence bank cheques. for change of signatories and get it signed from Present /
correspondence account CEO.b. BOC/designated staff dispatch amendment letter
operations smoothly. to branches along with CNIC copies and specimen
signature cards of Category A signatories.After receipt of
Account Opening Form / Request or Signatories
Amendment Letter from Head office, Branch Manager /
PB In-charge obtain specimen signatures cards of
category B, C &D and submit the all the documents to
correspondent bank / DGPO after keeping one copy for
office record. Acknowledgement from correspondent
bank / DGPO also received andkept in record.
Operations /259 Correspondant Banks Correspondant Banks 1) Ensure that each branch is Authorized Signatories & Limits 1) Examine signatories list available in branch for ADDITION / DELETION OF SIGNATORIES FROM Unsettle
provided with updated power of for correspondent correspondence account and check account opening CATEGORY "A"Proper acknowledgement waken by BM /
attorney. banks/SBP/DGPO Accounts letter signed by COO/president. PB In-Charge from correspondent banks / DGPO and
2) To ensure certain authorize 2) Check authorized signatories matrix and limits follow kept in record in branch for addition/deletion of
officers are operating during issuance of correspondence bank cheques. signatories from category "A"
Operations /259 Correspondant Banks Correspondant Banks 1) Ensure that each branch is Authorized Signatories & Limits 1) Examine signatories list available in branch for AUTHORIZED SIGNATORIES MATRIX & Unsettle
provided with updated power of for correspondent correspondence account and check account opening LIMITSCategory A Signing Limit
attorney. banks/SBP/DGPO Accounts letter signed by COO/president. Unlimited Operating Instructions Jointly
2) To ensure certain authorize 2) Check authorized signatories matrix and limits follow and with any one from
officers are operating during issuance of correspondence bank cheques. category BCategory B Signing Limit
correspondence account Unlimited Rs.1,250,000/-Operating Instructions
operations smoothly. Jointly with category A only
Jointly with category C & D
Category CSigning Limit Rs.1,250,000/-

Rs.1,000,000/-Operating
Instructions Jointly with category B
Jointly with category DCategory DSigning Limit
Rs.1,250,000/-
Rs.1,000,000/- Rs.500,000/-
Rs.200,000/-Operating
Instructions Jointly with category B
Jointly with category C
Jointly with category D
Jointly with category D (if
any one of the signatories is
on probation)
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Operations /259 Correspondant Banks Correspondant Banks 1) Ensure that each branch is Authorized Signatories & Limits 1) Examine signatories list available in branch for Following guidelines adhered;1. If any signatory from Unsettle
provided with updated power of for correspondent correspondence account and check account opening lower category is signing jointly with signatory from higher
attorney. banks/SBP/DGPO Accounts letter signed by COO/president. category, in such a case the signing limit of higher
2) To ensure certain authorize 2) Check authorized signatories matrix and limits follow category considered.2. Debit Authority / cheques being
officers are operating during issuance of correspondence bank cheques. issued for settlement of inward clearing not abide any
correspondence account restriction of authorized limit regardless of category of
operations smoothly. signing person.3. The above limits are for single
transaction and authorized signatories can have multiple
transactions in a single day as per business needs.4. The
above limits are for issuance of correspondent banks
cheques / fund movements from DGPO. "Payees
Account Only" cheques issued in case any payment is
being made to vendors through correspondent bank
account. However, order cheques can be issued for
insurance claim payments / disbursements at PBs
through correspondent banks where applicable.5.
Withdrawals from GPO "Disbursement Account"
restricted for disbursements to borrowers only. While idle
funds available in GPO "Collection Account" transferred
to controlling branch account through DGPO Cheque /
Payment Order.6. Generally, confirmed staff added as
authorized signatory from branches / business units.7.
Any change / exception in the prescribed limits /
signatories due to emerging need approved by COO as
per recommendation of HBO on case to case basis.
However covering letter signed as follows;a. For
opening / Closing of Account - by COO / CEOb. Change
of Signatories - by CEO
Operations /259 Correspondant Banks Correspondant Banks 1) Ensure that each branch is Authorized Signatories & Limits 1) Examine signatories list available in branch for CLOSURE OF BANK ACCOUNT1. Inoperative / Unsettle
provided with updated power of for correspondent correspondence account and check account opening unnecessary bank accounts no longer required closed.
attorney. banks/SBP/DGPO Accounts letter signed by COO/president. For said purpose, BM / PB In-charge initiate request as
2) To ensure certain authorize 2) Check authorized signatories matrix and limits follow per Annexure 72: C20. Process for concurrence and
officers are operating during issuance of correspondence bank cheques. approval followed as for opening of account / change of
correspondence account signatories. Account closingrequest duly signed by COO /
operations smoothly. CEO forwarded to concerned branch for onward delivery
to correspondent bank / DGPO.2. Inoperative SBP and
other bank accounts being maintained by Treasury
Department closed as per recommendation from Head
Treasury and subsequent approval from COO / CEO.3.
Inoperative SBP and other bank accounts being
maintained by Finance Department - Head Office closed
as per recommendation from CFO and subsequent
approval from COO / CEO.4. Head Office Finance &
Operations ensure that accounts have been properly
closed and available funds (if any) have been transferred.
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Operations /259 Correspondant Banks Correspondant Banks 1) Ensure that each branch is Authorized Signatories & Limits 1) Examine signatories list available in branch for BOC or designated staff maintain a log of all authority Unsettle
provided with updated power of for correspondent correspondence account and check account opening letters / amendments / revocations /Closure etc.
Operations /262 Bank Reconciliations Bank Reconciliations Reconcilaition of balance and Bank Reconciliation Examine Bank Reconciliation prepared by BOM & check Periodical balancing by preparing Bank Reconciliation on Unsettle
timely settlement of that statement received from correspondent bank weekly basis.
Operations /262 Bank Reconciliations Bank Reconciliations Reconcilaition of balance and Bank Reconciliation Examine Bank Reconciliation prepared by BOM & check Original bank statement properly stamped by Unsettle
timely settlement of that statement received from correspondent bank correspondent bank to be attached with ledger
Operations /262 Bank Reconciliations Bank Reconciliations Reconcilaition of balance and Bank Reconciliation Examine Bank Reconciliation prepared by BOM & check Unsettled entries to be settled within 30 days Unsettle
Operations /265 Complaint Management Complaint Management Timely resolution of complaint Complaint Management Ensure during field visit and checked physically A complaint/suggestion box is affixed at a visible & Unsettle
after received from customer availability of Complaint Box and Complaint Forms in the accessible point of the branch
Operations /265 Complaint Management Complaint Management Timely resolution of complaint Complaint Management Ensure during field visit and checked physically Branch Manager is managing & custodian of keys of the Unsettle
after received from customer availability of Complaint Box and Complaint Forms in the complaint box at the branch
Operations /265 Complaint Management Complaint Management Timely resolution of complaint Complaint Management Ensure during field visit and checked physically Pre-printed complaints/suggestion forms are available Unsettle
Operations /265 Complaint Management Complaint Management Timely resolution of complaint Complaint Management Ensure during field visit and checked physically Display at prominent place regarding complaint Unsettle
after received from customer availability of Complaint Box and Complaint Forms in the lodgement process including contact detail
Operations /265 Complaint Management Complaint Management Timely resolution of complaint Complaint Management Ensure during field visit and checked physically All complaints received at branch through any acceptable Unsettle
after received from customer availability of Complaint Box and Complaint Forms in the means, log into the CMS by branch
Operations /265 Complaint Management Complaint Management Timely resolution of complaint Complaint Management Ensure during field visit and checked physically Resolution of complaint within shortest possible timeline Unsettle
Operations /265 Complaint Management Complaint Management Timely resolution of complaint Complaint Management Ensure during field visit and checked physically Complaint acknowledgment made via SMS, letter, Email Unsettle
after received from customer availability of Complaint Box and Complaint Forms in the & recorded line.
Operations /265 Complaint Management Complaint Management Timely resolution of complaint Complaint Management Ensure during field visit and checked physically To check verbal customer complaints (even resolved) Unsettle
after received from customer availability of Complaint Box and Complaint Forms in the have been logged by the branch in the complaint register.
Operations /268 Miscellaneous Miscellaneous To ensure proper control Stamps on Hand 1) Examine all stamp papers executed legal documents CUSTODIANSHIP1. All stamp papers be considered Unsettle
established for custodianship, b/w FMFB & the client. saleable to the clients of FMFB only, on demand, while
accounting, and record 2) Check physically executing legal documents between FMFB and the
maintenance of stamps paper. that stamp papers are kept in cash vault in dual custody client.2. All stamp papers, in the branch kept in cash vault
under the custody of Teller/BOM.3. Stamp papers stock
3) Examine stamp papers related to SO,s related to SOs, also be retained in the branch in fire proof
retained in the branch fire proof almirah under dual almirah under the custody of BBO-SO.
control. 4)
papers recording.
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Operations /268 Miscellaneous Miscellaneous To ensure proper control Stamps on Hand 1) Examine all stamp papers executed legal documents ACCOUNTING1. Stamp papers received recorded Unsettle
established for custodianship, b/w FMFB & the client. (Debit) in the sub-head of cash “608070102 - stamps on
accounting, and record 2) Check physically hand” at the face value or equivalent to the cost of stamp
maintenance of stamps paper. that stamp papers are kept in cash vault in dual custody papers. The contra entry Credit to the cash/bank.2.
Stamp papers procured for SOs directly handed over to
3) Examine stamp papers related to SO,s BBO-SO along with the advice originated in favour of
retained in the branch fire proof almirah under dual related SO by Hub Branch.3. Stamp papers received at
control. 4) PP-SO from Hub-Branch recorded (Debit) in the GL
Examine GLs to check proper accounting for stamp “608070102 - stamps on hand” at the face value or
papers recording. equivalent to the cost of stamp papers. The contra entry
5) Examine "Stamp on credited to the relevant Hub-Branch GL Account.4. Stamp
Hand" register properly maintained and signature of BM papers issued / sold to clients credit to “608070102 -
available as confirmation of cross checked. Stamps on Hand” (discharging/issuing the stock) and the
contra entry debit to Cash.5. Teller/ BBO-SO responsible
for the recordings/update the stamp paper relevant
transactions.6. Stamp papers if any, torn or obliterated
during the handling at the branch, recorded as loss to the
bank and directly expensed out to “302010801–-
Stationery Expenses”.
Operations /268 Miscellaneous Miscellaneous To ensure proper control Stamps on Hand 1) Examine all stamp papers executed legal documents RECORD MAINTENANCE (Stock)1. All stamp paper Unsettle
established for custodianship, b/w FMFB & the client. received/issued recorded in the “Stamps on hand
accounting, and record 2) Check physically Register as per Annexure 47: C11” at the time of
maintenance of stamps paper. that stamp papers are kept in cash vault in dual custody transaction and it is responsibility of teller/BBO-SO for
proper recordings/update the register.
control. 4)
papers recording.
Operations /268 Miscellaneous Miscellaneous To ensure proper control Stamps on Hand 1) Examine all stamp papers executed legal documents CONTROLS1. Branch Manager perform a routine check Unsettle
established for custodianship, b/w FMFB & the client. over the physical stock, ledger balances and the register
accounting, and record 2) Check physically (Annexure 47: C11) on weekly basis and sign off the
maintenance of stamps paper. that stamp papers are kept in cash vault in dual custody register.

control. 4)
papers recording.
Operations /269 Miscellaneous Miscellaneous To ensure properly issuance of Statement of Accounts - General 1) Examine Dispatched Register to confirm that Statement of accounts having a closing balance equal to Unsettle
bank statements to customers as Guidelines statement of accounts sent to customers as per manual or exceeding Rs.10,000/- on half yearly closing i.e. June
per regularity requirement. criteria. 2) Check all 30th. The dispatch process following July 30th maximum
record of dispatch maintained in branch. 3) Examine in each year
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Operations /269 Miscellaneous Miscellaneous To ensure properly issuance of Statement of Accounts - General 1) Examine Dispatched Register to confirm that Statements of accounts to all account holders Unsettle
bank statements to customers as Guidelines statement of accounts sent to customers as per manual irrespective of balance limits on annual closing i.e.
per regularity requirement. criteria. 2) Check all December 31st dispatched.
Operations /269 Miscellaneous Miscellaneous To ensure properly issuance of Statement of Accounts - General 1) Examine Dispatched Register to confirm that Closing balance equal to or exceeding Rs. 10,000/- Unsettle
bank statements to customers as Guidelines statement of accounts sent to customers as per manual dispatched through a courier company or express post
per regularity requirement. criteria. 2) Check all services of Pakistan Post .However statements having
record of dispatch maintained in branch. 3) Examine in balance below Rs.10,000/- sent through ordinary post
case of customer request, charges deducted as per SOC (GPO) or courier company whichever costs lower.
Operations /269 Miscellaneous Miscellaneous To ensure properly issuance of Statement of Accounts - General 1) Examine Dispatched Register to confirm that Proper record of dispatch maintained. Unsettle
Operations /269 Miscellaneous Miscellaneous To ensure properly issuance of Statement of Accounts - General 1) Examine Dispatched Register to confirm that Statement of dormant accounts not be mailed till such Unsettle
bank statements to customers as Guidelines statement of accounts sent to customers as per manual time the accounts are reactivated or new address is
per regularity requirement. criteria. 2) Check all made available/obtained by the branch.
Operations /269 Miscellaneous Miscellaneous To ensure properly issuance of Statement of Accounts - General 1) Examine Dispatched Register to confirm that BBO / BOM and Teller under supervision of Branch Unsettle
bank statements to customers as Guidelines statement of accounts sent to customers as per manual Manager carefully manage the complete process and
per regularity requirement. criteria. 2) Check all responsible for any discrepancy
Operations /269 Miscellaneous Miscellaneous To ensure properly issuance of Statement of Accounts - General 1) Examine Dispatched Register to confirm that Statements of Hold Mail accounts properly filed and kept Unsettle
bank statements to customers as Guidelines statement of accounts sent to customers as per manual in the custody of BOM. These statements only delivered
per regularity requirement. criteria. 2) Check all to the account holder or his representative with proper
record of dispatch maintained in branch. 3) Examine in authority against receipt or disposed as per customers
case of customer request, charges deducted as per SOC instructions.
Operations /269 Miscellaneous Miscellaneous To ensure properly issuance of Statement of Accounts - General 1) Examine Dispatched Register to confirm that Statements of corporate clients and other companies Unsettle
bank statements to customers as Guidelines statement of accounts sent to customers as per manual addressed to the companies and not to individuals unless
per regularity requirement. criteria. 2) Check all authorized by the company.
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Operations /269 Miscellaneous Miscellaneous To ensure properly issuance of Statement of Accounts - General 1) Examine Dispatched Register to confirm that If a customer requests statement not sent to his / her Unsettle
bank statements to customers as Guidelines statement of accounts sent to customers as per manual address, bank obtain proper "Hold Mail" instructions in
per regularity requirement. criteria. 2) Check all writing as per Annexure 59: C14. Hold mail charges
record of dispatch maintained in branch. 3) Examine in recovered as per current schedule of charges
Operations /269 Miscellaneous Miscellaneous To ensure properly issuance of Statement of Accounts - General 1) Examine Dispatched Register to confirm that Bank not accept address c/o FMFB employees / staff Unsettle
bank statements to customers as Guidelines statement of accounts sent to customers as per manual etc., any such requests received from the customer not
per regularity requirement. criteria. 2) Check all be entertained.
Operations /269 Miscellaneous Miscellaneous To ensure properly issuance of Statement of Accounts - General 1) Examine Dispatched Register to confirm that The maximum period for hold mail not exceed six Unsettle
bank statements to customers as Guidelines statement of accounts sent to customers as per manual months. After completion of said period, customer
per regularity requirement. criteria. 2) Check all required to collect the correspondence from bank and if
record of dispatch maintained in branch. 3) Examine in he / she fails to do so all correspondence / statement of
case of customer request, charges deducted as per SOC account should be disposed as per hold mail instructions
and statement deliver to customer. as under:b. To be mailed on last known address of
customer.c. To be destroyed
Operations /269 Miscellaneous Miscellaneous To ensure properly issuance of Statement of Accounts - General 1) Examine Dispatched Register to confirm that The branch maintain Hold Mail Register as per Annexure Unsettle
bank statements to customers as Guidelines statement of accounts sent to customers as per manual 60: C14 for record keeping and tracking purposes.
Operations /269 Miscellaneous Miscellaneous To ensure properly issuance of Statement of Accounts - General 1) Examine Dispatched Register to confirm that Entries made in the dispatch register and record kept for Unsettle
bank statements to customers as Guidelines statement of accounts sent to customers as per manual dispatchingcustomers statements evidenced by courier
per regularity requirement. criteria. 2) Check all receipts.
Operations /269 Miscellaneous Miscellaneous To ensure properly issuance of Statement of Accounts - General 1) Examine Dispatched Register to confirm that Customers provided statement of accounts against Unsettle
bank statements to customers as Guidelines statement of accounts sent to customers as per manual written requests; charges recovered as per Schedule of
per regularity requirement. criteria. 2) Check all Charges against the requested statement of accounts.
Operations /269 Miscellaneous Miscellaneous To ensure properly issuance of Statement of Accounts - General 1) Examine Dispatched Register to confirm that PRINTING & DISPATCHING OF STATEMENT OF Unsettle
bank statements to customers as Guidelines statement of accounts sent to customers as per manual ACCOUNTS1. Statements of accounts flagged as "Hold
per regularity requirement. criteria. 2) Check all Mail", not dispatched and kept under safe custody.2. List
record of dispatch maintained in branch. 3) Examine in of statements reviewed by the BOM/ BM along with
case of customer request, charges deducted as per SOC SOAs.3. Authorized officer insert statements in window
and statement deliver to customer. envelops, seal properly, mark CONFIDENTIAL and
dispatch.4. Returned statements kept in the custody of
BOM/BM.
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Operations /269 Miscellaneous Miscellaneous To ensure properly issuance of Statement of Accounts - General 1) Examine Dispatched Register to confirm that STATEMENT OF ACCOUNT ON CUSTOMERS Unsettle
bank statements to customers as Guidelines statement of accounts sent to customers as per manual REQUEST1. BOM receive written request from
per regularity requirement. criteria. 2) Check all customer.2. Request time / date stamped by BOM.3.
record of dispatch maintained in branch. 3) Examine in BOM verify customers signature on the request and put
case of customer request, charges deducted as per SOC signature verified stamp on the application.4. Statement
and statement deliver to customer. of account handed over to customer.5. Charges deducted
as per SOC.
Operations /270 Miscellaneous Miscellaneous To ensure that all stamps Branch Stamps 1) Examine vouchers for proper stamping done on All stamps are the part of security stationery and kept Unsettle
provided by Head Office are in instruments 2) Check that stamps are under lock and key.
dual control and available in kept in under lock and key Branches
branch for daily operations follow guidelines for affixation of stamps on customers
requirement cheque presented for payment or received for
collection.a. Special crossing stamp affixed on front side
of cheque at top-left corner.b. Signature Verified stamp
affixed on reverse side of cheque.c. Teller (cash paid) /
Clearing / Transfer stamps affixed in specified area
available at left side on reverse of the cheque. However,
in case of re-lodgement of cheque in outward clearing,
the stamp affixed on elsewhere on the cheque.d.
Endorsement stamp / signature affixed on specified
space given at right side on reverse of cheque.e. Stamp
"Self Presentation for Encashment of Cheque is required"
to be affixed on photo accounts cheque affixed on front
side of cheque
Operations /271 Miscellaneous Miscellaneous To ensure that all supporting Vouchers 1) Examine vouchers to ensure that TJS extracted on Cheques/deposit slips/vouchers are available in branch Unsettle
cheques/deposit slips/vouchers daily basis and attached with vouchers and also record against transactions posted into system
BM/BOM
Operations /271 Miscellaneous Miscellaneous To ensure that all supporting Vouchers 1) Examine vouchers to ensure that TJS extracted on Vouchers review & sign by BM/BOM on daily basis. Unsettle
BM/BOM
Operations /272 Miscellaneous Miscellaneous To ensure that staff avails Annual Leaves Examine Attendance Register. It is mandatory to avail 15 days leave per year. Unsettle
mandatory leaves at a stretch of
at least 15 days
Operations /273 Miscellaneous Miscellaneous To ensure that all required Notice Board Examine during audit that all required notices/information Notice board placed at a prominent place and be visible. Unsettle
and clients
Operations /273 Miscellaneous Miscellaneous To ensure that all required Notice Board Examine during audit that all required notices/information The information displayed simple and eligible. BM / BOM Unsettle
notices/information are available are available at branch premises check to confirm that display of necessary information /
at branch premises for notices on notice board / prominent places within branch
awareness of general publics premises.
and clients
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Operations /273 Miscellaneous Miscellaneous To ensure that all required Notice Board Examine during audit that all required notices/information Banks B/S, Latest SOC, Lending & Deposit Rates, List of Unsettle
notices/information are available are available at branch premises employees, Service Standards, Profit Rates, Banking
at branch premises for Mohtasib, Complaint forms of Banking Mohtasib, Senior
awareness of general publics Citizen Counter & any other latest SBP notification
and clients displayed on Notice Board.Notices mention in Operations
manual.
Operations /273 Miscellaneous Miscellaneous To ensure that all required Notice Board Examine during audit that all required notices/information Branch LEDs TV for promotion of Financial Literacy Unsettle
notices/information are available are available at branch premises Porgram.
and clients
Operations /273 Miscellaneous Miscellaneous To ensure that all required Notice Board Examine during audit that all required notices/information Notices relevant to cash counter displayed in front of Unsettle
notices/information are available are available at branch premises cash counter
and clients
Operations /274 Miscellaneous Miscellaneous To ensure that all stamps Branch Stamps Examine physically that all stamps are available at Following standard stamps available in Branch.Transfer, Unsettle
provided by Head Office are in branch. Cash Paid, Cash Received, Unsorted, Sorted Re-
dual control and available in Issuable, Soiled, Clearing, Received for Clearing,
branch for daily operations Cheque Received for Collection, Date & Time, Payees
requirement Account will be credited on Realization, Payees Account
Credited, All our Stamps are Cancelled, Mutilation
Confirmed, Received Payment, Original Seen, Special
Crossing, Late Deposited for Credit on _____, Account
Closed on ______, Received in Late Hours, Deceased,
Bearer / Open Cheque, Signature Admitted, LTI / RTI
Admitted, Signature Verified, LTI / RTI Verified, OBC No.
____, Branch Round Stamp, Cutting Confirmed, Attested,
Manager Stamp with Bank and Branch Name,Officer /
Manager Stamp with Bank and Branch Name, Bank
Name & Address,Our Branch Endorsement Confirmed
,Negative Customer List Checked , UN Sanction List
Checked , Posted , Void , Self Presentation for
Encashment of Cheque is required.
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Operations /275 Miscellaneous Miscellaneous To ensure that returned mail Return Mails Examine Return Mail Register to check are return mail PROCESSING / RECEIPT / CUSTODIANSHIP1. The Unsettle
received by the branches are are properly log and proper procedure are follow for BOM responsible for receiving and logging of all returned
handled / retained with extreme return mail and Letter of Thanks. items from the mail in Return Mail Register as per
caution from the customer Annexure 61: C15.2. Returned mails are retained under
confidentiality perspective, as lock.3. All return mail delivered to BOM and log them in
well as validation of the standard returned Mail register same day as per the
customer information. following details:a. Name of the customerb. Customer
ID / Account Numberc. Description of the items, i.e. Letter
of Thanks, Bank Statement, Clearing / Collection
ReturnCheques or Change of Address Letters.d. Date of
receipt of returned maile. Reason of return (as stated by
courier company / post office)f. Date of intimation sent to
the respective relationship officer (RO).g. Response from
individual RO’s.h. Follow-up / Reminders sent with date
and frequencyi. Date of Re-mailingj. Date of Destructionk.
Final Status of returned mail e.g. Account status marked
as "No Debit", Re-mailed or destroyed.
Operations /275 Miscellaneous Miscellaneous To ensure that returned mail Return Mails Examine Return Mail Register to check are return mail Return of Letter of Thanksa. BOM immediately inform the Unsettle
received by the branches are are properly log and proper procedure are follow for RO and BM through E-mail and ‘"No Debit"’ status
handled / retained with extreme return mail and Letter of Thanks. marked through CPU on the customers account same
caution from the customer day with BM approval.b. The BM investigate the reason
confidentiality perspective, as for the return within 3 working days.
well as validation of the c. In
customer information. certain remote areas, RO visit the premises personally
and document the visit report via memo accordingly. visit
report signed as per Annexure 62-C15 by RO and
approved by BM.d."No Debit" status marked on the
account(s) remain in effect until the letter of thanks is
successfully delivered to the customer and therelevant
delivery / acknowledgement is received in branch’s
custody as evidence.f. If the ‘"No Debit"’ status is to be
removed (on the basis of all aforementioned perquisites
being met), it done through approval from the Branch
Manager on Annexure 63:C15 or in his absence
respective Area Manager. g. Status of returned items
updated in the Returned Mail Register promptly.
Operations /275 Miscellaneous Miscellaneous To ensure that returned mail Return Mails Examine Return Mail Register to check are return mail Return of Change of Address Letter Normal return mail Unsettle
received by the branches are are properly log and proper procedure are follow for procedure mentioned above followed for return of change
handled / retained with extreme return mail and Letter of Thanks. of address letter.
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Operations /275 Miscellaneous Miscellaneous To ensure that returned mail Return Mails Examine Return Mail Register to check are return mail Return of Statement of Bank Accountsa. Returned bank Unsettle
received by the branches are are properly log and proper procedure are follow for statements received by the BOM and logged.b. BOM
handled / retained with extreme return mail and Letter of Thanks. mark the "No Debit" status on the customer account.c. In
caution from the customer case contact is established the address confirmed for
confidentiality perspective, as correctness within 5 days, a written request is required
well as validation of the for update in the Flex cube by Operations.
Operations /275 Miscellaneous Miscellaneous To ensure that returned mail Return Mails Examine Return Mail Register to check are return mail If Customer is contactablei. The envelopes marked RE- Unsettle
received by the branches are are properly log and proper procedure are follow for MAIL and then dispatched to the customer ii. In case a
handled / retained with extreme return mail and Letter of Thanks. re-mailed marked statement is returned, the returned
caution from the customer item destroyed.iii. The status updated in the returned
confidentiality perspective, as mail register by BOM.iv. "No Debit" status removed with
well as validation of the the approval of BM on the basis of written address
customer information. change instructions obtained from the customer. A formal
memo forwarded by RO to the BM, requesting for the
removal of "No Debit" status as per Annexure 63: C15,
specifying complete reason for removal.
Operations /275 Miscellaneous Miscellaneous To ensure that returned mail Return Mails Examine Return Mail Register to check are return mail If Customer is not contactablei. If the customer is not Unsettle
received by the branches are are properly log and proper procedure are follow for contactable within 5 working days, "No Debit" status
handled / retained with extreme return mail and Letter of Thanks. already marked only be removed through the BMs
caution from the customer approval on the basis of address updating /confirmation
confidentiality perspective, as by the customer in writing.ii. The statement of account
well as validation of the destroyed after one month and the status updated in the
customer information. returned mail register along with date of destruction.
BOM and BM sign in the register as confirmation of
destruction.
Operations /275 Miscellaneous Miscellaneous To ensure that returned mail Return Mails Examine Return Mail Register to check are return mail Return of Clearing and Collection Chequesa. BOM Unsettle
received by the branches are are properly log and proper procedure are follow for logged into register. BOM inform RO/BM to contact the
handled / retained with extreme return mail and Letter of Thanks. customer and keep the cheques under his/her custody.b.
caution from the customer In case of Hold Mail, returned cheques kept by BOM.c.
confidentiality perspective, as Delivery / release of returned instrument affected on the
well as validation of the basis of complete customer identification with proper
customer information. acknowledgment.
Operations /276 Miscellaneous Miscellaneous To ensure that record of banking Record Keeping Examine to ensure that vouchers are properly stitched Vouchers are properly stitched and placed in safe room Unsettle
Operations /276 Miscellaneous Miscellaneous To ensure that record of banking Record Keeping Examine to ensure that vouchers are properly stitched Important documents are kept in fire proof almirah Unsettle
Operations /276 Miscellaneous Miscellaneous To ensure that record of banking Record Keeping Examine to ensure that vouchers are properly stitched Log for Electric Generator properly maintained and Unsettle
transaction are properly kept and kept at safe place along with important documents signed by Branch Manager
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Operations /276 Miscellaneous Miscellaneous To ensure that record of banking Record Keeping Examine to ensure that vouchers are properly stitched Log for Vehicle properly maintained and signed by Unsettle
transaction are properly kept and kept at safe place along with important documents Branch Manager
Operations /279 Mobile Van Banking Mobile Van Banking To ensure that proper control are Mobile Van Banking 1) Examine physically Mobile Banking Van to ensure BANKING SERVICES TO BE OFFERED UNDER Unsettle
in place on mobile banking and safety, security and precaution. MOBILE BANKINGThe services offered include the
services provided through mobile 2) Check vouchers and registers following through Mobile Van Banking
van mapped to parent branch. maintained in Mobile Van. 3) Checked 1.
approved plan are available for staffs. Examine that all Account Opening / KYC2. Marketing / Due diligence /
required banking services are offered under mobile Credit appraisal (completion of loan documents)3. Cash
banking. 4) Examine that banking services Deposit & Withdrawal (including disbursement &
offer under mobile banking. 5) Examine all registers collection of loans)4. Online deposit & Withdrawal (as
are properly maintained pertains to Mobile Van. available / applicable)5. Fee / Bill collections (if
applicable)6. Balance inquiries / statement of accounts
(as available / applicable)7. Guidance / Handling queries
on products & services8. Cross selling / Marketing /
Create awareness of other products like Banc assurance
Operations /279 Mobile Van Banking Mobile Van Banking To ensure that proper control are Mobile Van Banking 1) Examine physically Mobile Banking Van to ensure AREAS TO BE SERVED1. Parent branches along with Unsettle
in place on mobile banking and safety, security and precaution. mapped valleys / locations / Villages approved by Head
services provided through mobile 2) Check vouchers and registers Distribution & COO in consultation of Area Manager.2.
van mapped to parent branch. maintained in Mobile Van. 3) Checked Parent branches ensure mobile banking services to
approved plan are available for staffs. Examine that all designated places. Any change / addition / deletion
required banking services are offered under mobile notified from Head Office.
Operations /279 Mobile Van Banking Mobile Van Banking To ensure that proper control are Mobile Van Banking 1) Examine physically Mobile Banking Van to ensure DEPLOYMENT OF RESOURCES AND EQUIPMENTS Unsettle
in place on mobile banking and safety, security and precaution. FOR MOBILE BANKINGVehicle / Branding / Marketing/
services provided through mobile 2) Check vouchers and registers Computer & Other Equipmentsa. Specifically designed
van mapped to parent branch. maintained in Mobile Van. 3) Checked vehicle equipped with necessary arrangements of
approved plan are available for staffs. Examine that all security / safekeeping along with branding etc. provided
required banking services are offered under mobile by Head Office.b. Specified marketing / awareness
banking. 4) Examine that banking services material provided by Head Office.c. Options for IT
offer under mobile banking. 5) Examine all registers infrastructure / connectivity of mobile van to parent
are properly maintained pertains to Mobile Van. branch (if needed) provided by Head Office.d. Necessary
computer equipment i.e. Desktop / Laptop and printers
provided by Head Office.e. A dedicated cash-safe/vault
and S.S Card Box provided with safe keeping of cash
and other important stamps / documents.f. UV Lamps
made available to check the genuineness of currency
notes.
Operations /279 Mobile Van Banking Mobile Van Banking To ensure that proper control are Mobile Van Banking 1) Examine physically Mobile Banking Van to ensure Staff Deployment and Rotationa. Following minimum staff Unsettle
in place on mobile banking and safety, security and precaution. deployed for each mobile van.i. Mobile van Team Leader
services provided through mobile 2) Check vouchers and registers (overall In-charge of Mobile van to be rotated onquarterly
van mapped to parent branch. maintained in Mobile Van. 3) Checked basis)ii. One Mobile Banking Officer/ BBO / Teller–(for
approved plan are available for staffs. Examine that all cash handling to be rotated onquarterly basis)iii. Loan
required banking services are offered under mobile Officer (of Parent Branch to be rotated on quarterly
banking. 4) Examine that banking services basis)iv. Security Guard (rotated on quarterly basis)v.
offer under mobile banking. 5) Examine all registers Driverb. Preferably each mobile member of mobile teams
are properly maintained pertains to Mobile Van. will ensure availability for field visit.
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Operations /279 Mobile Van Banking Mobile Van Banking To ensure that proper control are Mobile Van Banking 1) Examine physically Mobile Banking Van to ensure Plans & Frequency of Visitsa. Branch Manager designate Unsettle
in place on mobile banking and safety, security and precaution. mobile teams as defined and ensure rotation . b. Branch
services provided through mobile 2) Check vouchers and registers Manager prepare a quarterly mobile banking plan as per
van mapped to parent branch. maintained in Mobile Van. 3) Checked Annexure 74: C23 of the branch mentioning detail of
approved plan are available for staffs. Examine that all nominated teams, visit dates along with detail of area to
required banking services are offered under mobile be covered in each visit etc. Quarterly plan submitted to
banking. 4) Examine that banking services Area Manager and Area Operations Manager for
offer under mobile banking. 5) Examine all registers concurrence.c. Each mobile team prepare weekly
are properly maintained pertains to Mobile Van. schedule of visits Annexure 75: C23 in line with the
branchs quarterly mobile banking plan and get it
approved from Branch Manager. d. Approved quarterly /
weekly plans kept by the branches.
Operations /279 Mobile Van Banking Mobile Van Banking To ensure that proper control are Mobile Van Banking 1) Examine physically Mobile Banking Van to ensure Safety, Security and Insurancea. Bank ensure proper Unsettle
in place on mobile banking and safety, security and precaution. insurance of vehicles & staff as well as cash-in-transit.b.
services provided through mobile 2) Check vouchers and registers Tracker installed in van with live monitoring option.c. First
van mapped to parent branch. maintained in Mobile Van. 3) Checked Aid Box available.d. Fire Extinguisher installed in the
approved plan are available for staffs. Examine that all van.e. The net cash collected either be deposited in the
required banking services are offered under mobile Correspondent Bank account or deposited in the parent
banking. 4) Examine that banking services branch on the same day. The deposit slips and other
offer under mobile banking. 5) Examine all registers documents used for recording various transactions during
are properly maintained pertains to Mobile Van. the day submitted to the parent branch on the same
day.f. The field visits conducted in daylight and the mobile
officer return to the parent branch by evening of the same
day.g. As far as possible different routes used by the
mobile team j. An armed security guard must accompany
the mobile van for visiting the mobile banking sites.k.
Ideally visit plan not shared with security guard & driver
before hand.l. BM / BOM /other designated staff may
remain in touch with mobile van staff.
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Operations /279 Mobile Van Banking Mobile Van Banking To ensure that proper control are Mobile Van Banking 1) Examine physically Mobile Banking Van to ensure Operation and Controls Mechanisma. Mobile banking Unsettle
in place on mobile banking and safety, security and precaution. staff update the status of their field visits (areas to be
services provided through mobile 2) Check vouchers and registers covered) against visit plan on given format.b. Before
van mapped to parent branch. maintained in Mobile Van. 3) Checked moving to an area, Mobile staff take last working day
approved plan are available for staffs. Examine that all closing asset / liability account balances (duly
required banking services are offered under mobile authenticated by the BOM/ Branch Manager) of existing
banking. 4) Examine that banking services clients. In case of field recovery, mobile staff also carry
offer under mobile banking. 5) Examine all registers due / recoverable balances. c. All account opening forms
are properly maintained pertains to Mobile Van. along with initial deposits and loan application / appraisal
forms submitted to parent / controlling branch on same
day.d. All collected cash through mobile van deposited at
the Branch dulyacknowledged by BOM / Teller of parent
branch or at correspondent bank in FMFBs account
maintained by parent branch. All mobile banking
transactions recorded on Receipt / Payment Register as
per Annexure 76: C23 reviewed by BOM / BM and posted
into Flex cube on the same day.e. The mobile van staff
wear bank issued employee card for identification. f. BM
or his/her designated officer other than the officer who
opened the account randomly make physical/field
verification of at least 25% of the deposit/loan accounts
within one month of opening of accounts. Visit detail
along with findings logged in Mobile Banking Verification
Register as per Annexure 77: C23.g. No mobile van
officer retain cash at home overnight.h. The clients
provided with Statement of Accounts at regular intervals
(quarterly/half yearly or some other period).i. All
necessary stamps designed for mobile banking kept
under lock & key in dedicated drawer / safe available in
the van.j. The client visit details encompassing details of
financial transactions recordedk. Branch Manager
accompany the mobile teams occasionally and also do
some independent verification of balances in loans and
deposits with banks records and record his/her
observations in a Mobile Banking Verification Register.l.
The mobile team maintain logbook etc. having complete
record of vehicle running along with proper authorization
Operations /279 Mobile Van Banking Mobile Van Banking To ensure that proper control are Mobile Van Banking 1) Examine physically Mobile Banking Van to ensure Stamps & Stationery;a. Specialized Stamps & Unsettle
in place on mobile banking and safety, security and precaution. Stationeryi. Cash Receivedii. Cash Paidiii.
services provided through mobile 2) Check vouchers and registers Instrument/documents received by Mobile Banking Team
van mapped to parent branch. maintained in Mobile Van. 3) Checked for further processing at branchiv. Signature Verifiedv.
approved plan are available for staffs. Examine that all Undertaking from staffvi. Mobile Banking Receipt /
required banking services are offered under mobile Payment Ledgervii. Mobile Banking Documents
banking. 4) Examine that banking services Collection Registerviii. Passbooksix. Deposit Slipsb.
offer under mobile banking. 5) Examine all registers Standard forms / stationery used for the following type of
are properly maintained pertains to Mobile Van. transactionsi. CIF / Account Opening Formsii. Loan
Application / Appraisal Formsiii. Term Deposit Application
Formiv. Product Brochuresv. Schedule of Chargesvi.
Profit Ratesvii. Any other thing that may be required.
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Operations /279 Mobile Van Banking Mobile Van Banking To ensure that proper control are Mobile Van Banking 1) Examine physically Mobile Banking Van to ensure Safe & Fund Managementa. Maximum amount allowed Unsettle
in place on mobile banking and safety, security and precaution. not exceed Rs. 250,000/-.
van mapped to parent branch. maintained in Mobile Van. 3) Checked b. Maximum withdrawal of Rs.20,000/- per day by
approved plan are available for staffs. Examine that all customers allowed through mobile.c. All cash kept in
required banking services are offered under mobile dedicated cash vault available in mobile van for safe
banking. 4) Examine that banking services keeping cash, stamps as well as voucher and other
offer under mobile banking. 5) Examine all registers important documents.
d.The vault
operated by 3 keys (2 regular and 1 master key) to be
applied on two locks.
e. Master key kept Mobile Banking Team
Leader. Custody, transfer of keys and backup
management done as per process mentioned in
operations manual. Similarly duplicate keys kept as per
Operations /279 Mobile Van Banking Mobile Van Banking To ensure that proper control are Mobile Van Banking 1) Examine physically Mobile Banking Van to ensure Mobile Banking Operationsa. Account Opening1. All Unsettle
in place on mobile banking and safety, security and precaution. documentary requirements (including filling-out of AOF
services provided through mobile 2) Check vouchers and registers and obtaining documents necessary for account opening
van mapped to parent branch. maintained in Mobile Van. 3) Checked as per KYC/AML procedures) fulfilled and customer due
approved plan are available for staffs. Examine that all diligence done on spot while opening of account /
required banking services are offered under mobile allotment of account number done at branch.
are properly maintained pertains to Mobile Van. 2. In this regard mobile banking officer submit
undertaking on specified stamp available in Annexure 81:
C23 that he/she has completed all account opening
requirement and face to face interaction with the
customer has been done.
3. For regular accounts, Initial deposit taken during
next visit to that area after opening of account.
Operations /279 Mobile Van Banking Mobile Van Banking To ensure that proper control are Mobile Van Banking 1) Examine physically Mobile Banking Van to ensure b. Loan Applications1. All loan applications completed on Unsettle
in place on mobile banking and safety, security and precaution. spot while after field verification.2. Credit appraisal, Loan
services provided through mobile 2) Check vouchers and registers disbursed through Account Credit as per existing
van mapped to parent branch. maintained in Mobile Van. 3) Checked process.3. Withdrawal made through mobile services
approved plan are available for staffs. Examine that all after issuance of cheque book.
required banking services are offered under mobile 4. Discrepancies if
banking. 4) Examine that banking services identified in the documents after review at branch level,
offer under mobile banking. 5) Examine all registers removed during next visit.
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Operations /279 Mobile Van Banking Mobile Van Banking To ensure that proper control are Mobile Van Banking 1) Examine physically Mobile Banking Van to ensure c. Cash Deposits1. Customer approach along with Unsettle
in place on mobile banking and safety, security and precaution. passbook provided to him/her after opening of account as
services provided through mobile 2) Check vouchers and registers per Annexure 82: C23. Mobile Banking officer2.. Receive
van mapped to parent branch. maintained in Mobile Van. 3) Checked passbook from customer.3. Put the particular of
approved plan are available for staffs. Examine that all customers account, depositors name & contact number
required banking services are offered under mobile and the amount into Excel based deposit slip as per
banking. 4) Examine that banking services Annexure X.4. Take 2 printouts of deposit slips and
offer under mobile banking. 5) Examine all registers provide to the depositor for verification of particulars and
are properly maintained pertains to Mobile Van. depositing cash along with deposit slip after affixing
signature on it.5. Upon receipt, count the cash / note the
denomination on the reverse side of deposit slip and tally
the total amount received with the amount mentioned on
the slip;6. Sign off the deposit slip;7. Enter the detail of
cash receipt in "Mobile Banking Receipts/Payments
Register" available in Excel format.8. Handover the
receipt to Team Leader - Mobile Banking who after
comparing the detail appearing on deposit slips with the
detail entered on register sign off both deposit slip &
register and return the same to Mobile Banking officer.9.
Affix "Cash Received" Stamp on all copies of deposit
slip.10. Enter the amount (words & figures) in passbook
available with the customer, affix "Cash Received" Stamp
along with signature and mention the receipt date. Team
Leader also counter sign the passbook.11. Handover the
customer copy of deposit slip to the depositor.
Operations /279 Mobile Van Banking Mobile Van Banking To ensure that proper control are Mobile Van Banking 1) Examine physically Mobile Banking Van to ensure d. Cash Paymentsi. Mobile banking officer receive Unsettle
in place on mobile banking and safety, security and precaution. cheque from customer.ii. Mobile banking officer properly
services provided through mobile 2) Check vouchers and registers scrutinize the cheque. iii. Presenter of the cheque to put
van mapped to parent branch. maintained in Mobile Van. 3) Checked his/her signature on the reverse of the cheque;iv. Verify
approved plan are available for staffs. Examine that all signature from S.S Card available in S.S Card Box and
required banking services are offered under mobile affix "Signature Verified" on reverse of the cheque;v.Once
banking. 4) Examine that banking services transaction is posted / authorized, enter the detail in
offer under mobile banking. 5) Examine all registers "Mobile Banking Receipts / Payment Register" available
are properly maintained pertains to Mobile Van. in Excel format.vi. Hand over the cheque along with
register to Team Leader - Mobile Banking who after
comparing the details will sign off the cheque.ix. Cancel
the cheque with red pen by a waiving line starting from
his signature;x. Pay the cash to customer and ask him /
her to put second signature at the time of receiving cash
in token of having received the cash and to ensure that
the person / presenter is the same. Mobile banking officer
affix "Cash Paid" stamp on the cheque and note the
denomination on the reverse side of the cheque.
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Operations /279 Mobile Van Banking Mobile Van Banking To ensure that proper control are Mobile Van Banking 1) Examine physically Mobile Banking Van to ensure e. Cheque Deposit for Clearing / Collection1. Cheque Unsettle
in place on mobile banking and safety, security and precaution. deposited by customers for clearing / collection received
services provided through mobile 2) Check vouchers and registers with deposit slip.
van mapped to parent branch. maintained in Mobile Van. 3) Checked 2. Acknowledgement provided to customer on
approved plan are available for staffs. Examine that all copy of deposit slip.
required banking services are offered under mobile 3. Detail recorded on
banking. 4) Examine that banking services "Documents / Instruments Collected Register" and
offer under mobile banking. 5) Examine all registers instrument(s) handed over to respective branch staff
are properly maintained pertains to Mobile Van. upon return with proper acknowledgement on said
register.
4. The cheques
lodged in clearing / collection by parent branch on next
working day.5. Cheque if returned in clearing / collection
handed over to customers with proper acknowledgement
during next visit to that area.
Operations /279 Mobile Van Banking Mobile Van Banking To ensure that proper control are Mobile Van Banking 1) Examine physically Mobile Banking Van to ensure f. Term Deposit Issuance1. Applications received for Term Unsettle
in place on mobile banking and safety, security and precaution. Deposit Issuance received and recorded on
services provided through mobile 2) Check vouchers and registers Instrument /Document Collected Register duly signed by
van mapped to parent branch. maintained in Mobile Van. 3) Checked Mobile Banking Officer and Team Leader.
required banking services are offered under mobile 2. All such documents
banking. 4) Examine that banking services submitted to respective branch staff for processing.
are properly maintained pertains to Mobile Van. 3. Term Deposit Receipt provided to customer
which acknowledged on office copy of the same.
Operations /279 Mobile Van Banking Mobile Van Banking To ensure that proper control are Mobile Van Banking 1) Examine physically Mobile Banking Van to ensure g. Cheque Book Issuance1. Customers submit cheque Unsettle
in place on mobile banking and safety, security and precaution. book issuance request through Mobile Van.2 Detail
services provided through mobile 2) Check vouchers and registers recorded on Documents / Instruments Collected Register
van mapped to parent branch. maintained in Mobile Van. 3) Checked duly signed by Mobile Banking Officer and Team Leader.
approved plan are available for staffs. Examine that all 3.These request(s) handed over to respective
required banking services are offered under mobile branch staff under acknowledgement for further
banking. 4) Examine that banking services processing. 4.The cheque
offer under mobile banking. 5) Examine all registers book handed over to customers during field visit after
are properly maintained pertains to Mobile Van. getting his/her on Cheque Book Issuance Register
separately maintained for mobile banking.
5. After receipt of
cheque book, acknowledgement placed in cheque book
obtained from customer for branch record.
Operations /279 Mobile Van Banking Mobile Van Banking To ensure that proper control are Mobile Van Banking 1) Examine physically Mobile Banking Van to ensure h. Marketing / Cross Selling of Banc assurance1. Unsettle
in place on mobile banking and safety, security and precaution. Applications received logged in Instrument / Documents
services provided through mobile 2) Check vouchers and registers collected register.
van mapped to parent branch. maintained in Mobile Van. 3) Checked 2. Handed over to concerned
approved plan are available for staffs. Examine that all staff at branch for initiating further process.
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Operations /279 Mobile Van Banking Mobile Van Banking To ensure that proper control are Mobile Van Banking 1) Examine physically Mobile Banking Van to ensure i. Handing over of Vouchers / Documents1. All vouchers / Unsettle
in place on mobile banking and safety, security and precaution. documents received by mobile banking team handed
services provided through mobile 2) Check vouchers and registers over to relevant staff of parent branch under
van mapped to parent branch. maintained in Mobile Van. 3) Checked acknowledgement of Mobile Banking Transactions
approved plan are available for staffs. Examine that all Register.
Operations /279 Mobile Van Banking Mobile Van Banking To ensure that proper control are Mobile Van Banking 1) Examine physically Mobile Banking Van to ensure j. Delivery of Returned Cheques1. Acknowledgement Unsettle
in place on mobile banking and safety, security and precaution. obtained on Cheque Return Register as per Annexure
services provided through mobile 2) Check vouchers and registers 10: C3 kept by mobile banking team.
Operations /280 PB Cash Disbursement & PB Cash Disbursement & To ensure that proper control are CASH PAYMENT (Loan Check vouchers to ensure that cash payment to clients BBO receive approved BCC (Branch Credit Committee) Unsettle
Payment Payment in place for cash payment in PB Recovery at Cash Handling made after fulfilment of manual requirement and in case decision list before amount to be disbursed to each
PBs): cash payment from PB and Correspondence bank 2) borrower and havinh showing details;a. CIF & Liability
Examine branch maintained copy of cheques in vouchers Creation.b. Group Tagging (for Groups).c. Repayment
in case of order cheque issue for encashment from Account Opening.d. Account Officer Tagging.e. Collateral
correspondance bank. Creation.f. Creation of Loan Settlement Instructions.g.
Loan Booking.
Operations /280 PB Cash Disbursement & PB Cash Disbursement & To ensure that proper control are CASH PAYMENT (Loan Check vouchers to ensure that cash payment to clients BBO verify that loan booking amount is matched with the Unsettle
Payment Payment in place for cash payment in PB Recovery at Cash Handling made after fulfilment of manual requirement and in case approved amount on BCC
Operations /280 PB Cash Disbursement & PB Cash Disbursement & To ensure that proper control are CASH PAYMENT (Loan Check vouchers to ensure that cash payment to clients After having satisfied customer identity, BBO make Unsettle
Payment Payment in place for cash payment in PB Recovery at Cash Handling made after fulfilment of manual requirement and in case payment accordingly and obtain borrowers signature /
PBs): cash payment from PB and Correspondence bank 2) thumb impression (as available on CNIC) on cash
Examine branch maintained copy of cheques in vouchers payment voucher as acknowledgement.
Operations /280 PB Cash Disbursement & PB Cash Disbursement & To ensure that proper control are CASH PAYMENT (Loan Check vouchers to ensure that cash payment to clients BBO note the cash denomination on "Cash Payment Unsettle
Payment Payment in place for cash payment in PB Recovery at Cash Handling made after fulfilment of manual requirement and in case Voucher" and affix "Cash Paid" stamp on it.
Operations /280 PB Cash Disbursement & PB Cash Disbursement & To ensure that proper control are CASH PAYMENT (Loan Check vouchers to ensure that cash payment to clients Disbursement vouchers kept in PBs daily vouchers. Unsettle
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Operations /280 PB Cash Disbursement & PB Cash Disbursement & To ensure that proper control are CASH PAYMENT (Loan Check vouchers to ensure that cash payment to clients Borrower deposit amount of recovery into correspondent Unsettle
Payment Payment in place for cash payment in PB Recovery at Cash Handling made after fulfilment of manual requirement and in case bank and submit banks copy at PB.
Operations /280 PB Cash Disbursement & PB Cash Disbursement & To ensure that proper control are CASH PAYMENT (Loan Check vouchers to ensure that cash payment to clients Upon receipt of banks copy of deposit slip duly signed / Unsettle
Payment Payment in place for cash payment in PB Recovery at Cash Handling made after fulfilment of manual requirement and in case stamped by correspondent bank, designated LO / RM-
PBs): cash payment from PB and Correspondence bank 2) asset post transaction in Flexcube through specified
Examine branch maintained copy of cheques in vouchers option
Operations /280 PB Cash Disbursement & PB Cash Disbursement & To ensure that proper control are CASH PAYMENT (Loan Check vouchers to ensure that cash payment to clients PB Manager prepare order cheques (mentioning name & Unsettle
Payment Payment in place for cash payment in PB Recovery at Cash Handling made after fulfilment of manual requirement and in case CNIC of respective borrower and cutting "bearer" on it)
PBs): cash payment from PB and Correspondence bank 2) for each borrower according to the payable amount and
Examine branch maintained copy of cheques in vouchers get these signed from respective signatories.
Operations /280 PB Cash Disbursement & PB Cash Disbursement & To ensure that proper control are CASH PAYMENT (Loan Check vouchers to ensure that cash payment to clients After having satisfied customer identity, PB Manager Unsettle
Payment Payment in place for cash payment in PB Recovery at Cash Handling made after fulfilment of manual requirement and in case issue cheque to respective borrower andobtain borrowers
PBs): cash payment from PB and Correspondence bank 2) signature / thumb impression (as available on CNIC) on
Examine branch maintained copy of cheques in vouchers copy of cheque asacknowledgement which shall be kept
in case of order cheque issue for encashment from in daily vouch
Operations /280 PB Cash Disbursement & PB Cash Disbursement & To ensure that proper control are CASH PAYMENT (Loan Check vouchers to ensure that cash payment to clients Disbursing RM-Asset / LO generate the Loan Processing Unsettle
Payment Payment in place for cash payment in PB Recovery at Cash Handling made after fulfilment of manual requirement and in case Fee & FED Deduction Receipt as per Annexure 13: C1
PBs): cash payment from PB and Correspondence bank 2) from OBI Report module and hand it over to borrower
Operations /280 PB Cash Disbursement & PB Cash Disbursement & To ensure that proper control are CASH PAYMENT (Loan Check vouchers to ensure that cash payment to clients All relevant voucher pertaining to loan disbursement Unsettle
Payment Payment in place for cash payment in PB Recovery at Cash Handling made after fulfilment of manual requirement and in case KEPT IN pb
Operations /281 PB Cash Disbursement & PB Cash Disbursement & To ensure that proper control are CASH RECEIPTS (Loan Examine vouchers to confirms that proper details BBO post the transaction into customer account after Unsettle
Payment Payment in place for cash receipt in PB Recovery at Cash Handling obtained on deposit slip and signature of customer verification of account title.
Operations /281 PB Cash Disbursement & PB Cash Disbursement & To ensure that proper control are CASH RECEIPTS (Loan Examine vouchers to confirms that proper details BBO obtain depositors name, contact number and Unsettle
Payment Payment in place for cash receipt in PB Recovery at Cash Handling obtained on deposit slip and signature of customer signature at given spaces of system genereated deposit
PBs): obtained on deposit slips slip and affix his / her signature along with "Cash
Received" stamp. BBO get the transaction authorized
and obtain authorizers (PB Manager) signature on
deposit slips.
Operations /281 PB Cash Disbursement & PB Cash Disbursement & To ensure that proper control are CASH RECEIPTS (Loan Examine vouchers to confirms that proper details BBO handover "customer copy" to the depositor and Unsettle
Payment Payment in place for cash receipt in PB Recovery at Cash Handling obtained on deposit slip and signature of customer retain the "bank copy" in PB record after mentioning the
PBs): obtained on deposit slips denomination of cash received on reverse side.
Operations /281 PB Cash Disbursement & PB Cash Disbursement & To ensure that proper control are CASH RECEIPTS (Loan Examine vouchers to confirms that proper details In exceptional cases, BBO may accept cash receipt Unsettle
Payment Payment in place for cash receipt in PB Recovery at Cash Handling obtained on deposit slip and signature of customer against manual deposit slip after approval from PB
PBs): obtained on deposit slips Manager.
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Operations /282 Fixed Assets & Expenses Fixed Assets & Expenses Ensure that all expenses Procurement and Expense 1) Examine expense GL to confirm that approval of Capex / Opex budget Preparation & Approvali. Branch Unsettle
incurred for official purposes, Policy & Procedures variance in expenses obtained by branch. Managers/ PB Manager keep the per month cost within
expenses are controlled in line 2) Check all assets physically the maximum approval limits.ii. Variance unto 10%
with approved budgets and available in branch as per list provided by HO. approved by concerned Area Manager, variance above
safeguarding and proper 3) Check 10% unto 20% approved by concerned Head of
recording of assets. disposal of fixed assets performed by branch as per SOP. Distribution (HD) and variance above 20% approved by
4) Examine vouchers to check petty cash payment made COO based on justification provided by for increased
after BM approval. expense.iii. A consolidated budget vs actual expense
5) Confirm that Petty Cash report submitted quarterly to Admin department by
Statement is prepared by BOM and approved by BM. concerned Area Operation Manager (AOM) with the
concurrence of Area Manager.iv. Branch Manager/ PB
Manager provide proper justification for expenses
exceeding budgetary limits.
Operations /282 Fixed Assets & Expenses Fixed Assets & Expenses Ensure that all expenses Procurement and Expense 1) Examine expense GL to confirm that approval of Fixed Assets recording /Transfer/periodic Stock takingi. Unsettle
incurred for official purposes, Policy & Procedures variance in expenses obtained by branch. One duly acknowledged and signed copy of Assets’ list
expenses are controlled in line 2) Check all assets physically available with concerned branch BM/PB Manager/AM.ii.
with approved budgets and available in branch as per list provided by HO. In case any capital item is required to be moved from one
safeguarding and proper 3) Check Branch/ office to another prior approval from Head
recording of assets. disposal of fixed assets performed by branch as per SOP. Admin required.iii. Fixed Assets Transfer Form prepared
4) Examine vouchers to check petty cash payment made and sent to Admin Department. After reviewing the
after BM approval. approved transfer form, Admin Department record/ post
5) Confirm that Petty Cash the transfer in FAR Module in Oracle within 7 days of
Statement is prepared by BOM and approved by BM. date of transfer.iv. The Finance Department send
updated assets list to branches/ Area Offices /Regional
Offices half yearly basis (Dec & June cut off) for their
record and confirmation by returning the same to Finance
Department done after verification. v. At the time of
transfer/resignation of any BM/PB Manager /AM the list
of fixed assets handed over to the successor along with
handing /taking over procedures.
Operations /282 Fixed Assets & Expenses Fixed Assets & Expenses Ensure that all expenses Procurement and Expense 1) Examine expense GL to confirm that approval of Disposal of Fixed Assetsi. Branch Manager / PB Manager Unsettle
incurred for official purposes, Policy & Procedures variance in expenses obtained by branch. /Area Manager identify assets/scrape items that need to
expenses are controlled in line 2) Check all assets physically be disposed- off from their respective Branches/ Areas.ii.
with approved budgets and available in branch as per list provided by HO. Disposal committee (DC) consisting of Area Manager
safeguarding and proper 3) Check (Chairperson), Area Operation Manager (Member), Area
recording of assets. disposal of fixed assets performed by branch as per SOP. Risk Manager (Member) evaluate three quotations
4) Examine vouchers to check petty cash payment made submitted by concerned Branch/PB with asset tags and
after BM approval. send recommendation to Procurement Committee for
5) Confirm that Petty Cash approval. iii. Branch/PB obtain three quotations from
Statement is prepared by BOM and approved by BM. vendors that acceptable to Disposal Committee. A
comparative statement (as per format) prepared to
evaluate the most favourable bid and signed by Disposal
Committee, same sent to Admin department for further
processing.iv. Admin Department generate the Asset List
report from FAR Module of the assets requested for
disposal and attach the report with approval memo for
final approval as per prescribed limits.v. Assets sold to
the highest bidder.
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Operations /282 Fixed Assets & Expenses Fixed Assets & Expenses Ensure that all expenses Procurement and Expense 1) Examine expense GL to confirm that approval of Petty Cash1. Petty cash Limits for different level of units Unsettle
incurred for official purposes, Policy & Procedures variance in expenses obtained by branch. be as follows.GL
expenses are controlled in line 2) Check all assets physically Branch
with approved budgets and available in branch as per list provided by HO. PBPetty cash Category A Category B
safeguarding and proper 3) Check Category C Category A Category BRs.
recording of assets. disposal of fixed assets performed by branch as per SOP. 10000 8000 5000
4) Examine vouchers to check petty cash payment made 8000 50002. Physically Petty
after BM approval. cash kept separate from the cash in hand/ counter/ safe
5) Confirm that Petty Cash of the branches in safe / vaultunder custody of BOM.3.
Statement is prepared by BOM and approved by BM. Petty cash expense statement prepared by the BOM and
duly approved by the Branch Manager. The Branch
Manager ensure that the expenses incurred are within
the approved branch budgets and are supported by
original bills/ invoices. 4. For
PBs, BBO/PB In charge is custodian of petty cash. Petty
cash summary approved by PB Manager in case of
PBs.5. Cash payment of more than Rs. 2,500 against a
bill/invoice through petty cash is not admissible.
Operating expensesabove Rs. 2,500/- paid through “A/c
Payee” or order cheque6. Petty cash statement prepared
by BOM and approved by BM.
Operations /285 Safety & Security Safety & Security To ensure a safe and secure Security Guards 1) Check security register maintained by branch of One security guard outside the gate and second one Unsettle
environment for entire network, Security Guard. 2) Also check metal detector available in remain inside the main entrance and the third one
staff, customers and visitors. branch during field visit. positioned inside the Bunker at vantage point during day
time.
Operations /285 Safety & Security Safety & Security To ensure a safe and secure Security Guards 1) Check security register maintained by branch of Security guard is not allowed for a consecutive 24 hours Unsettle
environment for entire network, Security Guard. 2) Also check metal detector available in duty
Operations /285 Safety & Security Safety & Security To ensure a safe and secure Security Guards 1) Check security register maintained by branch of Availability of metal detector for proper checking of Unsettle
environment for entire network, Security Guard. 2) Also check metal detector available in anyone entering branch and all metal detector are in
staff, customers and visitors. branch during field visit. working conditions.
Operations /285 Safety & Security Safety & Security To ensure a safe and secure Security Guards 1) Check security register maintained by branch of Security guards leave the bank premises un-guarded Unsettle
environment for entire network, Security Guard. 2) Also check metal detector available in during and after business hours.
Operations /285 Safety & Security Safety & Security To ensure a safe and secure Security Guards 1) Check security register maintained by branch of Security Guards is not involved in any other job or duty. Unsettle
Operations /285 Safety & Security Safety & Security To ensure a safe and secure Security Guards 1) Check security register maintained by branch of At the time of change of duty of security guards, handing Unsettle
environment for entire network, Security Guard. 2) Also check metal detector available in over / taking over of weapon, cartages and keys of the
staff, customers and visitors. branch during field visit. branch etc. are properly recorded and signed off in duty
change register.
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Operations /285 Safety & Security Safety & Security To ensure a safe and secure Security Guards 1) Check security register maintained by branch of Copy retained in branch record on file / security file:a) Unsettle
environment for entire network, Security Guard. 2) Also check metal detector available in Photocopy of CNIC.b) Copy of Employee job card c)
staff, customers and visitors. branch during field visit. Authority / deployment letter from security company; d)
NADRA Verisys provided by company; e) Back ground
verification certification (police / law enforcement
agencies); f) Copy of Valid weapon license;
Operations /285 Safety & Security Safety & Security To ensure a safe and secure Security Guards 1) Check security register maintained by branch of Deployed guard is smart, healthy and physical fit to Unsettle
environment for entire network, Security Guard. 2) Also check metal detector available in perform duty
Operations /285 Safety & Security Safety & Security To ensure a safe and secure Security Guards 1) Check security register maintained by branch of Security guard read and sign off charter of duty (roles & Unsettle
environment for entire network, Security Guard. 2) Also check metal detector available in responsibilities of guards Annex B– in Urdu) and place on
staff, customers and visitors. branch during field visit. file.
Operations /285 Safety & Security Safety & Security To ensure a safe and secure Security Guards 1) Check security register maintained by branch of Security guard(s) wear proper uniform during duty hours Unsettle
Operations /285 Safety & Security Safety & Security To ensure a safe and secure Security Guards 1) Check security register maintained by branch of Adequate quantity of cartridges is available with the Unsettle
environment for entire network, Security Guard. 2) Also check metal detector available in guards and weapon is in working condition.
Operations /285 Safety & Security Safety & Security To ensure a safe and secure Security Guards 1) Check security register maintained by branch of No unauthorized person other than security guard is Unsettle
environment for entire network, Security Guard. 2) Also check metal detector available in staying in Branch/PB/ Areas Offices after office hours
Operations /286 Safety & Security Safety & Security To ensure a safe and secure a) CCTV Cameras 1) Examine during field visit that standard notice is A standard notice is placed in banking all informing all Unsettle
environment for entire network, displayed in branch for surveillance being done. that surveillance being done through security cameras
Operations /286 Safety & Security Safety & Security To ensure a safe and secure a) CCTV Cameras 1) Examine during field visit that standard notice is CCTV & DVR connected with UPS power Unsettle
environment for entire network, displayed in branch for surveillance being done. supply/generator that the equipment continues to record
staff, customers and visitors. 2) Check minimum cameras requirement and also all the activities during electricity breakups;
Operations /286 Safety & Security Safety & Security To ensure a safe and secure a) CCTV Cameras 1) Examine during field visit that standard notice is A minimum number of 6 cameras are installed at each Unsettle
environment for entire network, displayed in branch for surveillance being done. branch/PB at locations specified below for maximum /
staff, customers and visitors. 2) Check minimum cameras requirement and also sensitive coverage• Main entrance of branch to cover
recording are performed as per SOP. object entry & exit at premises entrance..• Cash counter,
3) Monitor are placed in BM room and only viewable to to focus objects i.e. clients / Teller related cash activities;
BM by physically visit. • Common working area, to cover movement of all
objects in that area.• ATM vestibule• Outside strong
room, to cover the entry & exit of vault.• At emergency
exit from inside.
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Operations /286 Safety & Security Safety & Security To ensure a safe and secure a) CCTV Cameras 1) Examine during field visit that standard notice is Monitor / LCD placed in BM’s room enabling him / her to Unsettle
environment for entire network, displayed in branch for surveillance being done. monitor all activities and recordings. View of the Monitor /
staff, customers and visitors. 2) Check minimum cameras requirement and also LCD only viewable to BM.
Operations /286 Safety & Security Safety & Security To ensure a safe and secure a) CCTV Cameras 1) Examine during field visit that standard notice is blinking lights of DVR are working to assure back up Unsettle
environment for entire network, displayed in branch for surveillance being done. recording on daily basis
Operations /286 Safety & Security Safety & Security To ensure a safe and secure a) CCTV Cameras 1) Examine during field visit that standard notice is DVR storage capacity sufficient to store 60 days data Unsettle
Operations /286 Safety & Security Safety & Security To ensure a safe and secure a) CCTV Cameras 1) Examine during field visit that standard notice is In case of any disclosure to third party, approval from Unsettle
environment for entire network, displayed in branch for surveillance being done. Area Manager and RH obtained before handing over of
staff, customers and visitors. 2) Check minimum cameras requirement and also any record.
Operations /287 Safety & Security Safety & Security To ensure a safe and secure a) Emergency Exit Check physically during field audit Sticker’s marked “Emergency Exit ?”. Unsettle
Operations /287 Safety & Security Safety & Security To ensure a safe and secure a) Emergency Exit Check physically during field audit Make sure its path is clear and no records / files / Unsettle
environment for entire network, furniture / fixture etc. placed there that may create
staff, customers and visitors. hurdles during emergency rescue. Emergency exit not
used under normal circumstances. BM /BOM to ensure
proper security / lock & key of emergency exit and also
safe custody of that keys.
Operations /287 Safety & Security Safety & Security To ensure a safe and secure a) Emergency Exit Check physically during field audit Emergency contact numbers like Police, Fire, Hospital, Unsettle
environment for entire network, Bank Officials etc. shall be displayed on the prominent
staff, customers and visitors. place or notice board.
Operations /287 Safety & Security Safety & Security To ensure a safe and secure a) Emergency Exit Check physically during field audit Combustible & inflammable items / supplies not stored in Unsettle
environment for entire network, the vault room as well as in store room.
Operations /287 Safety & Security Safety & Security To ensure a safe and secure a) Emergency Exit Check physically during field audit First aid kit available, visible, accessible, properly stocked Unsettle
environment for entire network, with fresh medicines that are not expired
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Operations /288 Safety & Security Safety & Security To ensure a safe and secure d) Burglar Alarm / Branch Check physically that burglar alarm system and panic Burglar alarm system is installed Unsettle
Operations /288 Safety & Security Safety & Security To ensure a safe and secure d) Burglar Alarm / Branch Check physically that burglar alarm system and panic Panic buttons are generally installed at BM, BOM and Unsettle
environment for entire network, Security System:- button are available in branch and working properly. tellers desks with dual option of foot and hand push
staff, customers and visitors. buttons, both are mandatory for Cash Counter. Make
sure these are installed at hidden locations and are not
visible to clients / other staff. Also make sure these are
easily accessible and not covered / piled with files /
documents etc.
Operations /288 Safety & Security Safety & Security To ensure a safe and secure d) Burglar Alarm / Branch Check physically that burglar alarm system and panic BOM test/ check the working of the system on weekly Unsettle
environment for entire network, Security System:- button are available in branch and working properly. basis by pressing Panic button to assess the response of
staff, customers and visitors. Security Company or any fault in Alarm system.
Operations /288 Safety & Security Safety & Security To ensure a safe and secure d) Burglar Alarm / Branch Check physically that burglar alarm system and panic An additional feature to alert is Siren which normally Unsettle
environment for entire network, Security System:- button are available in branch and working properly. buzzes outside the branch premises. Siren push buttons
staff, customers and visitors. installed inside the strong room or any other room or
place where staff feel that they will be helpless in case of
any misshape.
Operations /288 Safety & Security Safety & Security To ensure a safe and secure d) Burglar Alarm / Branch Check physically that burglar alarm system and panic Siren working checked at least on weekly basis. Unsettle
Operations /288 Safety & Security Safety & Security To ensure a safe and secure d) Burglar Alarm / Branch Check physically that burglar alarm system and panic Numeric key pad (BAMS) installed at Strong Room/ Vault Unsettle
environment for entire network, Security System:- button are available in branch and working properly. checked at least monthly by BM/BOM by entering a
staff, customers and visitors. wrong code.
Operations /288 Safety & Security Safety & Security To ensure a safe and secure d) Burglar Alarm / Branch Check physically that burglar alarm system and panic BM / BOM receive SMS from Security Company on Unsettle
environment for entire network, Security System:- button are available in branch and working properly. specified / registered number whenever branch activate /
staff, customers and visitors. deactivate BAMS.
Operations /289 Safety & Security Safety & Security To ensure a safe and secure D. Working on Holidays / Late Examine approval obtain by branch in case of late hour Approval obtain by Branch / PB staff has to work in the Unsettle
environment for entire network, Hours working/ Visits after sitting and also attendance register for confirmation unit after 9 PM from AM/AOM
Operations /289 Safety & Security Safety & Security To ensure a safe and secure D. Working on Holidays / Late Examine approval obtain by branch in case of late hour In case of working on holiday, Branch Manager / PB Unsettle
environment for entire network, Hours working/ Visits after sitting and also attendance register for confirmation Manager eek approval of AM/Regional Head with cc to
staff, customers and visitors. closure Head Business & Head Banking Operations and
Manager Security at Head Office.
Operations /289 Safety & Security Safety & Security To ensure a safe and secure D. Working on Holidays / Late Examine approval obtain by branch in case of late hour Attending staff on holiday should mention their time IN / Unsettle
environment for entire network, Hours working/ Visits after sitting and also attendance register for confirmation OUT in attendance register and shutter remain down /
staff, customers and visitors. closure grill lock & closed properly.
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Operations /290 Safety & Security Safety & Security To ensure a safe and secure e) Fire Extinguishers Examine during physically visit that fire extinguishers are Fire extinguishers properly hanged at easy accessible Unsettle
environment for entire network, properly hanged and pasted at prominent place points and make sure instructions for use are also pasted
staff, customers and visitors. at fire extinguisher.
Operations /290 Safety & Security Safety & Security To ensure a safe and secure e) Fire Extinguishers Examine during physically visit that fire extinguishers are In case of expiry, must be refilled immediately in Unsettle
environment for entire network, properly hanged and pasted at prominent place coordination of Head Office Admin. Fire extinguishers
staff, customers and visitors. checked periodically and to ensure their functionality at
the time of annual fire drill.
Operations /290 Safety & Security Safety & Security To ensure a safe and secure e) Fire Extinguishers Examine during physically visit that fire extinguishers are Branch staff / guards have enough understanding to be Unsettle
environment for entire network, properly hanged and pasted at prominent place able to operate the fire extinguishers at time of need.
Operations /291 Safety & Security Safety & Security To ensure a safe and secure f) Smoke Detectors Examine during physically visit that smoke detectors are Smoke detectors installed having an effective range of 7 Unsettle
environment for entire network, properly installed and in working conditions meter (approx.) diameter at floor and in isolated rooms
staff, customers and visitors. such as IT room, kitchen & store, meeting rooms.
Operations /291 Safety & Security Safety & Security To ensure a safe and secure f) Smoke Detectors Examine during physically visit that smoke detectors are Smoke detectors are in proper working condition and Unsettle
environment for entire network, properly installed and in working conditions affixed at proper vulnerable places for fire especially near
staff, customers and visitors. to Kitchen, IT server room, main electrical panel, store
room etc.
Operations /291 Safety & Security Safety & Security To ensure a safe and secure f) Smoke Detectors Examine during physically visit that smoke detectors are Batteries are not expired and equipment is working and Unsettle
environment for entire network, properly installed and in working conditions ideally some spare battery may be kept as backup.
Operations /292 Safety & Security Safety & Security To ensure a safe and secure b) Requests for Access / Examine formal request available for copies of images in The data subject submit a formal request to view / Unsettle
environment for entire network, Disclosure of a Data Subject branch receive copies of images of themselves and before
staff, customers and visitors. allowing access to subject data / back up recording,
Branch Manager should;• Determine that request is taken
on: Customer Request Form: whether a formal request
has been made and request is legitimate. • Get approval
from Area Manager and Regional Head.• Before allowing
view, ensure that the relevant image(s) of subject is
available in recording and falls within retention period;•
Ensure only specific information / data is viewed. Any
unrelated data must be split and deleted in case copies
of records are being provided.
Operations /293 Safety & Security Safety & Security To ensure a safe and secure c) Requests from third party for Examine formal request by third parties available as per 1. Requests from third parties only entertained when falls Unsettle
environment for entire network, Access / Disclosure (including SOP. within the following categories:• Law enforcement
staff, customers and visitors. law enforcing agency / Police) agencies including Police (where the images recorded
would assist in a specific criminal incidence / inquiry /
proceeding).• Prosecution agencies (including external
parties & internal staff in case of disciplinary
proceedings).• Legal representative of the data subject.2.
Approval of such requests sought from Head Banking
Operations /COO through AM /Regional Head.3. After
approvals, in all such cases, an entry made in the CCTV
log book recording;
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Operations /294 Safety & Security Safety & Security To ensure a safe and secure g) IT Server Room Examine IT Server Room log is properly maintained by Access to IT Room not allowed other than authorized. Unsettle
Operations /294 Safety & Security Safety & Security To ensure a safe and secure g) IT Server Room Examine IT Server Room log is properly maintained by Electric Access Control is placed and always in working Unsettle
environment for entire network, branch and all other requirement fulfilled as per SOP. conditions. It must have access to only authorize
Operations /294 Safety & Security Safety & Security To ensure a safe and secure g) IT Server Room Examine IT Server Room log is properly maintained by Cables / communication lines are properly bound and Unsettle
environment for entire network, branch and all other requirement fulfilled as per SOP. ducted and IT server room has proper air conditioning.
Operations /294 Safety & Security Safety & Security To ensure a safe and secure g) IT Server Room Examine IT Server Room log is properly maintained by No eating, drinking, or smoking allowed in the IT room at Unsettle
environment for entire network, branch and all other requirement fulfilled as per SOP. any time.
Operations /294 Safety & Security Safety & Security To ensure a safe and secure g) IT Server Room Examine IT Server Room log is properly maintained by Combustible / flammable / cleaning supplies not be Unsettle
environment for entire network, branch and all other requirement fulfilled as per SOP. stored in the IT room.
Operations /294 Safety & Security Safety & Security To ensure a safe and secure g) IT Server Room Examine IT Server Room log is properly maintained by A sufficient uninterruptible power supply (UPS) back up of Unsettle
environment for entire network, branch and all other requirement fulfilled as per SOP. suitable capacity provided to enable staff to on Generator
staff, customers and visitors. or normal shutdown in the event of power failure.
Operations /297 PB Cash Disbursement & PB Cash Disbursement & To esnure proper standard PB Operational Manual 1) Examine from vouchers that proper stamping are All Cash Received/Payments/Transfer & relevant stamps Unsettle
Payment Payment operating procedures to performed. 2) Check all transaction are authroized by PB reflect current date on vouchers & counter cheques.
Operations /297 PB Cash Disbursement & PB Cash Disbursement & To esnure proper standard PB Operational Manual 1) Examine from vouchers that proper stamping are All transactions irrespective of amount authorized by PB Unsettle
Payment Payment operating procedures to performed. 2) Check all transaction are authroized by PB Manager or his/her nominated backup.
Operations /297 PB Cash Disbursement & PB Cash Disbursement & To esnure proper standard PB Operational Manual 1) Examine from vouchers that proper stamping are PB Manager keep a record of specimen signatures / Unsettle
Payment Payment operating procedures to performed. 2) Check all transaction are authroized by PB initials of all authorized signatories, i.e. BBO and PB
implement standardized Incharge from system. 3) In case of caounternotes Manager under his custody in the branch.
Operations /297 PB Cash Disbursement & PB Cash Disbursement & To esnure proper standard PB Operational Manual 1) Examine from vouchers that proper stamping are Counterfeit notes found in cash considered as cash Unsettle
Payment Payment operating procedures to performed. 2) Check all transaction are authroized by PB shortage & proper procedure follow for cash shortage
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Operations /297 PB Cash Disbursement & PB Cash Disbursement & To esnure proper standard PB Operational Manual 1) Examine from vouchers that proper stamping are Cash transactions handled directly between BBO & Unsettle
Payment Payment operating procedures to performed. 2) Check all transaction are authroized by PB customer.
Operations /297 PB Cash Disbursement & PB Cash Disbursement & To esnure proper standard PB Operational Manual 1) Examine from vouchers that proper stamping are Cash in BBOs till only be handled by BBO and no Unsettle
Payment Payment operating procedures to performed. 2) Check all transaction are authroized by PB unauthorized staff should have access to cash area.
Operations /297 PB Cash Disbursement & PB Cash Disbursement & To esnure proper standard PB Operational Manual 1) Examine from vouchers that proper stamping are Non-cash handling PBs where BBO is not available, Unsettle
Payment Payment operating procedures to performed. 2) Check all transaction are authroized by PB system rights for disbursement and recovery transactions
implement standardized Incharge from system. 3) In case of caounternotes shall be provided to designated RM-Asset / Loan Officer
processes at Permanent Booths found, proper procedure follow regarding cash shortage. while correspondent banks cheques for disbursement of
regarding Cash Receiving and 4) Check CCTV camera to ensure that no unauthorized loans shall be issued by PB Manager.
Operations /300 Pakistan Post Office Pakistan Post Office To ensure effectiveness and Other Procedures Examine that documents filed are in place in steel All loan documents kept in the fire proof/ steel almirah at Unsettle
efficiency in SO PB almirah, mail sent log maintained, Also MFO registers Hub Branch;
BM.
Operations /300 Pakistan Post Office Pakistan Post Office To ensure effectiveness and Other Procedures Examine that documents filed are in place in steel MFO at each SO maintain record of system generated Unsettle
efficiency in SO PB almirah, mail sent log maintained, Also MFO registers repayment schedule on group wise/date wise duly
movement maintained and signed off by PPO TL/Hub stamped by SO staff in the fire proof steel filing cabinet.
BM.
Operations /301 Pakistan Post Office Pakistan Post Office Reconcilaition of balance and Bank reconciliations & Funds Reconcilaition of balance and timely settlement of Accounts Officer maintain SO-wise reconciliation Unsettle
timely settlement of transasctions. statements on fortnightly basiswithin 03 days of close of
transasctions. fortnight
Operations /301 Pakistan Post Office Pakistan Post Office Reconcilaition of balance and Bank reconciliations & Funds Reconcilaition of balance and timely settlement of It will be ensured by the BBO that all un-reconciled items Unsettle
timely settlement of transasctions. must be reconciled within following week.
transasctions.
Operations /301 Pakistan Post Office Pakistan Post Office Reconcilaition of balance and Bank reconciliations & Funds Reconcilaition of balance and timely settlement of Any idle / funds available in the collection accounts must Unsettle
timely settlement of transasctions. be pulled within seven days after preparation of
transasctions. reconciliation.
Operations /301 Pakistan Post Office Pakistan Post Office Reconcilaition of balance and Bank reconciliations & Funds Reconcilaition of balance and timely settlement of All funds are to be pulled through a request (Annex-6) to Unsettle
timely settlement of transasctions. DGPO for issuing a crossed cheque/Pay order/Demand
transasctions. draft only. Under any circumstances, no cash withdrawal
shall be made.
Operations /302 Pakistan Post Office Pakistan Post Office Agency charges properly Agency Charges of Pakistan Pos Review calculation of agency charges. All agency charges paid on monthly basis through cross Unsettle
calculated, accured and paid cheque from the concerned Hub Branch upon receiving
timely of the invoice from DGPO as per agreement with the PB.
Operations /302 Pakistan Post Office Pakistan Post Office Agency charges properly Agency Charges of Pakistan Pos Review calculation of agency charges. Accounts Officer book accrual for all the agency charges Unsettle
calculated, accured and paid on monthly basis
timely
Operations /302 Pakistan Post Office Pakistan Post Office Agency charges properly Agency Charges of Pakistan Pos Review calculation of agency charges. The Accounts Officer prepare the agency charges at Hub Unsettle
calculated, accured and paid branch along with supporting documents signed off by
timely Hub branch Manager and Accounts.
Operations /302 Pakistan Post Office Pakistan Post Office Agency charges properly Agency Charges of Pakistan Pos Review calculation of agency charges. Cross payment cheque made to DGPO within 3 weeks Unsettle
calculated, accured and paid after receiving the invoice from DGPO.
timely
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Operations /302 Pakistan Post Office Pakistan Post Office Agency charges properly Agency Charges of Pakistan Pos Review calculation of agency charges. Accounts Officer adjust the accruals on monthly basis Unsettle
calculated, accured and paid against the payment of agency charges to DGPO, which
timely has been booked earlier.
Operations /303 Pakistan Post Office Pakistan Post Office Ensure disbursement made from Disbursement Of Loan Review the disbursement process at SO during field audit Accounts Officer prepare the disbursement schedule in Unsettle
PP SO after exercise due control quadruplicate as per standard format
on disbursement
Operations /303 Pakistan Post Office Pakistan Post Office Ensure disbursement made from Disbursement Of Loan Review the disbursement process at SO during field audit Hub Manager issue cheque for the disbursement of the Unsettle
PP SO after exercise due control sanctioned loan at the selected SO.
on disbursement
Operations /303 Pakistan Post Office Pakistan Post Office Ensure disbursement made from Disbursement Of Loan Review the disbursement process at SO during field audit BOM issue cheque for the amount of approved loan Unsettle
PP SO after exercise due control mentioned on the disbursement schedule after
on disbursement disbursement schedule received from Hub Branch
Manager.
Operations /303 Pakistan Post Office Pakistan Post Office Ensure disbursement made from Disbursement Of Loan Review the disbursement process at SO during field audit BOI prepare a crossed cheque for the total sanctioned Unsettle
PP SO after exercise due control loan amount in favor of "The First Microfinance Bank Ltd
on disbursement Loan Disbursement GL Account
Operations /303 Pakistan Post Office Pakistan Post Office Ensure disbursement made from Disbursement Of Loan Review the disbursement process at SO during field audit The authorized signaory sign on cheques/disbursement Unsettle
PP SO after exercise due control schedule. In case one of them is on leave/absent, the
on disbursement replacement officer sign on their behalf
Operations /303 Pakistan Post Office Pakistan Post Office Ensure disbursement made from Disbursement Of Loan Review the disbursement process at SO during field audit Accounts officer depost signed cheque into the Bank,s Unsettle
PP SO after exercise due control disbursement General Ledger Account maintained with
on disbursement GDPO and get Account ledger from the GDPO to
evidence the deposiy made.
Operations /303 Pakistan Post Office Pakistan Post Office Ensure disbursement made from Disbursement Of Loan Review the disbursement process at SO during field audit Debit authority signed by approved delegation authority Unsettle
on disbursement
Operations /303 Pakistan Post Office Pakistan Post Office Ensure disbursement made from Disbursement Of Loan Review the disbursement process at SO during field audit Accounts offier submit quadruplicate copies of the Unsettle
PP SO after exercise due control Disbursement Scdedule and on copy of the debit
on disbursement authority to GDPO to get all copies stamped by DGPO
Operations /303 Pakistan Post Office Pakistan Post Office Ensure disbursement made from Disbursement Of Loan Review the disbursement process at SO during field audit Account Officer maintain a copy of all documents Unsettle
PP SO after exercise due control submitted to DGOP, such as debit authority and
on disbursement disbursement schedule
Operations /303 Pakistan Post Office Pakistan Post Office Ensure disbursement made from Disbursement Of Loan Review the disbursement process at SO during field audit The DGPO stamp all copies of the disbursement Unsettle
PP SO after exercise due control schedules and send it all copies to concerned SOs and
on disbursement instructed for cash payment to FMFB borrowers
Operations /303 Pakistan Post Office Pakistan Post Office Ensure disbursement made from Disbursement Of Loan Review the disbursement process at SO during field audit The FMFB disbursement ledger signed and stamped by Unsettle
PP SO after exercise due control the DGPO to evidence the transfer of funds to SO
on disbursement
Operations /303 Pakistan Post Office Pakistan Post Office Ensure disbursement made from Disbursement Of Loan Review the disbursement process at SO during field audit A copy of the loan processing and insurance Fee Deposit Unsettle
PP SO after exercise due control Slip duly stamped and receipt acknowledged by the SO
on disbursement
Operations /303 Pakistan Post Office Pakistan Post Office Ensure disbursement made from Disbursement Of Loan Review the disbursement process at SO during field audit The approved processing fee is mentioned in the Unsettle
PP SO after exercise due control guidelines posted on the wall of SO
on disbursement
Operations /303 Pakistan Post Office Pakistan Post Office Ensure disbursement made from Disbursement Of Loan Review the disbursement process at SO during field audit Client endorse his/her signatures and/or affix thumb Unsettle
PP SO after exercise due control impression on copies of the disbursement schedule
on disbursement
Operations /303 Pakistan Post Office Pakistan Post Office Ensure disbursement made from Disbursement Of Loan Review the disbursement process at SO during field audit CNIC submiteed by the borrower and stamp the copy of Unsettle
PP SO after exercise due control the borrowers CNIC as original seen.
on disbursement
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Operations /303 Pakistan Post Office Pakistan Post Office Ensure disbursement made from Disbursement Of Loan Review the disbursement process at SO during field audit Disbursement made by PPO staff and MFO not handele Unsettle
PP SO after exercise due control cash at PP SO counter
on disbursement
Operations /303 Pakistan Post Office Pakistan Post Office Ensure disbursement made from Disbursement Of Loan Review the disbursement process at SO during field audit PP MFO provide a copy of the daily loan collection Unsettle
PP SO after exercise due control journal supported by deposit slips to Account Officer
on disbursement
Operations /306 Service Quality Service Quality Service Quality Reports/ Meetings Service Quality For this purpose, Branches/PBs are required to submit a Unsettle
quarterly report on TATs as per Annexure-C to Service
Quality Unit via Email (Service.Quality@mfb.com.pk) by
10th of each quarter end.
Operations /306 Service Quality Service Quality Service Quality Reports/ Meetings Service Quality Branch Managers /PB In-charges will perform self- Unsettle
assessment of service quality of the branch/PB and
submit report via email (Service.Quality@mfb.com.pk) by
10th of each quarter end.
Operations /306 Service Quality Service Quality Service Quality Reports/ Meetings Service Quality a) The BM will be responsible to designate one person as Unsettle
Custodian of the day for consecutive one week who will
be accountable for all items that are required to be
covered in the SCD checklist (Annexure-E). The
designated service custodian shall verify all the attributes
vigilantly and then select the suitable option of “Y”, “N” or
“NA”. Monthly record of the SCD schedule shall also be
maintained by the branch/PB.b) The service custodian is
responsible to check all the standards as per SCD
checklist are completed before the start of business
hours i.e. 9:00 AM. Further, the service custodian shall
also be responsible for handing over the checklist at the
end of each day to the BM who will validate that all areas
have been checked and required actions have been
taken.c) The SCD checklist after obtaining the BM’s
approval shall be filed and all the SCD sheets shall be
scanned and sent to the SQ at last working day of every
month at (servicequality.desk@mfb.com.pk)
Operations /306 Service Quality Service Quality Service Quality Reports/ Meetings Service Quality The Branch/PB Manager shall be responsible to conduct Unsettle
service meetings once a month (max by 7th of every
month). It must be ensured that all the Branch/PB staff
members will be a part of this meeting. Branch/PB
Managershall be chaired this meeting.a) The agenda for
the meeting will be, Multifarious critical issues related to
SCD of the preceding months, training needs of the staff
related to Products & customer Services.BM will make
sure to conduct the training of his team on circulation of
any guidelines/instructions from HO on time to time basis.
The pending items/reports (if any) should be resolved on
priority basis and must be taken up with respective
unit/department for resolution.b) Branch shall document
all the agreed deliverables in the shape of ‘minutes” as
per (Annexure-F) and will keep it in record. AM/AOM/RH
may participate in these meetings and may review
minutes during branch visits.
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Business/1 Promotion Promotion Bank product and services are Promotion Check by reviewing template/log maintained by MFO and Test-NewCase Unsettle
branch.
branch.
Business/1 Promotion Promotion Bank product and services are Promotion Check by reviewing template/log maintained by MFO and New cases - Mazars Unsettle
branch.
branch.
branch.
Business/1 Promotion Promotion Bank product and services are Promotion Check by reviewing template/log maintained by MFO and Promotional targets assign to each LO by BM on basis of Unsettle
adequately promoted by the cross checked by Branch Manager. targets receied from HO.
branch.
Business/1 Promotion Promotion Bank product and services are Promotion Check by reviewing template/log maintained by MFO and MFO/RO visits/meeting to borrowers at their home or Unsettle
adequately promoted by the cross checked by Branch Manager. workplace and deliver proper dailogue for Consumer
branch. Protection and Financial Guidelines
Business/1 Promotion Promotion Bank product and services are Promotion Check by reviewing template/log maintained by MFO and Loan booked tagged in the system with the name/EMP# Unsettle
adequately promoted by the cross checked by Branch Manager. of MFO/RO, who has acquire the customer
branch.
Business/1 Promotion Promotion Bank product and services are Promotion Check by reviewing template/log maintained by MFO and Training/Guidelines on marketing of banks products Unsettle
adequately promoted by the cross checked by Branch Manager. imparted
branch.
Business/1 Promotion Promotion Bank product and services are Promotion Check by reviewing template/log maintained by MFO and General Obs Unsettle
branch.
Business/4 Credit Analysis Credit Analysis Loan is appraisal by LO as per Loan Appraisal by LO Loan appraisal conducted (Annexure 9.5.1) for all loans a) Desk review of loan proposal. Unsettle
to repay the loans;
Business/4 Credit Analysis Credit Analysis Loan is appraisal by LO as per Loan Appraisal by LO Loan appraisal conducted (Annexure 9.5.1) for all loans b) Physically verification of borrower is performed Unsettle
policy. in order to gauge the customer’s willingness and capacity evidenced by visit logs.
to repay the loans;
Business/4 Credit Analysis Credit Analysis Loan is appraisal by LO as per Loan Appraisal by LO Loan appraisal conducted (Annexure 9.5.1) for all loans c) Assessment and ability to repay through credit scoring Unsettle
policy. in order to gauge the customer’s willingness and capacity and cash flow analysis is assessed.
to repay the loans;
Business/4 Credit Analysis Credit Analysis Loan is appraisal by LO as per Loan Appraisal by LO Loan appraisal conducted (Annexure 9.5.1) for all loans d) Product specific guidelines for conducting appraisals Unsettle
policy. in order to gauge the customer’s willingness and capacity and dialogues with borrowers are followed.
to repay the loans;
Business/4 Credit Analysis Credit Analysis Loan is appraisal by LO as per Loan Appraisal by LO Loan appraisal conducted (Annexure 9.5.1) for all loans e) Customers agreement on availing loan facility is Unsettle
policy. in order to gauge the customer’s willingness and capacity obtained.
to repay the loans;
Business/5 Credit Analysis Credit Analysis Client identification is verified CNIC verification - Nadra Verysis 1) Examine LAF that copy of valid CNIC attached with Valid Computerized National Identity Card (CNIC) Unsettle
original seen stamp affixed by branch with LAF and in obtained
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Business/5 Credit Analysis Credit Analysis Client identification is verified CNIC verification - Nadra Verysis 1) Examine LAF that copy of valid CNIC attached with In case of expired CNIC, Nadra Token obtained by client Unsettle
Business/5 Credit Analysis Credit Analysis Client identification is verified CNIC verification - Nadra Verysis 1) Examine LAF that copy of valid CNIC attached with In case of dual nationality and having NICOP, indemnity Unsettle
original seen stamp affixed by branch with LAF and in submitted by client.
Business/5 Credit Analysis Credit Analysis Client identification is verified CNIC verification - Nadra Verysis 1) Examine LAF that copy of valid CNIC attached with CNIC of all first cycle clients verified from Nadra Verysis. Unsettle
Business/5 Credit Analysis Credit Analysis Client identification is verified CNIC verification - Nadra Verysis 1) Examine LAF that copy of valid CNIC attached with Branches where Bio-Matric NADRA verification has been Unsettle
original seen stamp affixed by branch with LAF and in made live, NADRA verification is conducted through
case of Nadra Token & NICOP, branch fulfilled manual NADRA Verisys. 1. Following guidelines are applicable
requirement and also check that account is not opened only in business units where bio-matric verification has
on expired CNIC/NICOP. been made live.2. In such business units NADRA-Verisys
Report not requested through NADRA verification
Officers.3. Bio-Matric Nadra verification conducted after
BCC but before loan disbursementand at the time of
account opening.4. In case bio-matric verification is not
succesful/rejected/suspecious, the loan case/application
also considered rejected / not approved;5. BBO/BOI has
to ensure that loan is not disbursed to such clients whose
bio-matric has been rejected though the BCC has
approved the case/application;
Business/5 Credit Analysis Credit Analysis Client identification is verified CNIC verification - Nadra Verysis 1) Examine LAF that copy of valid CNIC attached with Loan extended on expired or lost CNICs/NICOPs, If Unsettle
original seen stamp affixed by branch with LAF and in CNIC is expected to expire within 30 days from the
case of Nadra Token & NICOP, branch fulfilled manual expected date of disbursement, the borrower preferably
requirement and also check that account is not opened be advised to renew it at the earliest and the
on expired CNIC/NICOP. disbursement made on submission of receipt/token
issued by NADRA for renewal of CNIC.
Business/6 Credit Analysis Credit Analysis Client request for financing is Loan Application 1) Examine sample of LAF to ensure customer seeking a) Loan Application Form (LAF) submitted by client b) In Unsettle
adequately documented. financing facility from FMFB submitted an individual Loan case of group loan, Group Guarantee obtained along with
Application Form (LAF) and in case of group loan,, all loan application obtained.
Business/7 Credit Analysis Credit Analysis Clients loan history verified eCIB Report 1)Examine eCIB report obtained for ALL clients, from eCIB report obtained for ALL clients Unsettle
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Business/7 Credit Analysis Credit Analysis Clients loan history verified eCIB Report 1)Examine eCIB report obtained for ALL clients, from All loan applications verified for internal credit history any Unsettle
SBP’s CIB before processing of loans and parallel loans from any other unit from system generated
also check eCIB report from private sector taken for report “Customer Loan History Report - Annexure 9.4.3”.
Business/7 Credit Analysis Credit Analysis Clients loan history verified eCIB Report 1)Examine eCIB report obtained for ALL clients, from If applicant has taken loan from any other branch, then Unsettle
SBP’s CIB before processing of loans and further loan not be given to him/her till the full repayment
also check eCIB report from private sector taken for of the outstanding loan;
Business/7 Credit Analysis Credit Analysis Clients loan history verified eCIB Report 1)Examine eCIB report obtained for ALL clients, from If applicant has taken loan from the same branch, further Unsettle
SBP’s CIB before processing of loans and loan may be sanctioned to the extent of cushion
also check eCIB report from private sector taken for availableagainst total exposure limit and number of
clients where applicable AND Customer Loan History secured/unsecured loans in a single household as
Report - Annexure 9.4.3” attached with LAF. defined in 4.3
Business/7 Credit Analysis Credit Analysis Clients loan history verified eCIB Report 1)Examine eCIB report obtained for ALL clients, from Accounting for in cash-flows, if loan appearing in the Unsettle
SBP’s CIB before processing of loans and eCIB/Internal reports
Business/7 Credit Analysis Credit Analysis Clients loan history verified eCIB Report 1)Examine eCIB report obtained for ALL clients, from For borrower soliciting loan up to 12 monthsClient must Unsettle
SBP’s CIB before processing of loans and not be in 30DPD for more than twice and never in 60
also check eCIB report from private sector taken for DPDFor borrowers soliciting loan exceeding 12
clients where applicable AND Customer Loan History monthsClient must not be in 30DPD for more than 4
Report - Annexure 9.4.3” attached with LAF. times and never in 60 DPD
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Business/7 Credit Analysis Credit Analysis Clients loan history verified eCIB Report 1)Examine eCIB report obtained for ALL clients, from For Gold and CNC Clients Onlya) Loan processed in Unsettle
SBP’s CIB before processing of loans and case the eCIB report indicates cumulative outstanding
also check eCIB report from private sector taken for overdue/write-off up to PKR 10,000/- (Without NOC). If
clients where applicable AND Customer Loan History there is any overdue/write-off between PKR. 10,001 –
Report - Annexure 9.4.3” attached with LAF. 25,000, the credit facility to such clients processed after
2) Examine in case of any other loan appearing in the obtaining NOC. . If the write-off amount is above PKR
eCIB/Internal reports; the same incorporated in 25,000/- such clients entertained after taking NOC and
undertaking and declaration portion of the LAF and duly exceptional approval from competent authorities.b). Total
accounted for in cash-flows; loan exposure including FMFB loan (to be sanctioned)
not exceed the limit as defined in PR.c) For Over
Draft/Credit Cards/Running Finance termed/marked as “E
- Evergreen” in CIB Report, total limit considered as
exposure in LAF.d). For term loans (termed as “T” in CIB
report) Present balance considered as exposure.e) In
both cases “E” or “T”, if present balance exceeds the limit
amount due to mark-up, present balance considered as
exposure.f). However, in cash flow analysis, only due
amount to the extent of requested loan period along with
mark-up (as permarket rates) accounted for i.e.a)
Evergreen Loan: Minimum Amount Due (X Loan Tenor
months + Mark-up);b) EMI Term Loan: Minimum Amount
Due (X Loan Tenor months + Mark-up);c) Bullet Term
Loan: Present Balance + Mark-up (if already not included
in the present balance);g) The cash flows calculated for
the client, enable him/her to make repayments against all
financial obligations including FMFB loan on timely basis.
h) For overdue amount up to Rs. 500/- having age
greater than the allowed DPDs (i.e. 30+ or 60+DPDs),
BM authorized to approve the loan and mark
exceptionally approved on approval form. For overdue
amount exceeding PKR. 500/- and lesser than
PKR.1,000/- having age greater than the allowed DPDs
(i.e. 30+ or 60+DPDs), AM is authorized to approve the
loan will mark exceptionallyapproved on approval form or
approval email attached to credit case, For overdue
amount exceeding PKR, 1,000/- having age greater than
the allowed DPDs (i.e. 30+ or 60+DPDs), exceptional
Business/8 Credit Analysis Credit Analysis Loan is appraisal by LO as per Cash flow analysis / Credit a) Check Product specific cash flow assessment Product Specific Cash Flow assessment Unsettle
copy of cash flow
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Business/8 Credit Analysis Credit Analysis Loan is appraisal by LO as per Cash flow analysis / Credit a) Check Product specific cash flow assessment Credit Scoring Conducted, where applicable Unsettle
copy of cash flow
Business/8 Credit Analysis Credit Analysis Loan is appraisal by LO as per Cash flow analysis / Credit a) Check Product specific cash flow assessment Case forwarded to TL for review and field verifications Unsettle
copy of cash flow
Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before Annual Income Requirementa) Housing Loans: Unsettle
CNIC and NadraVerysis attached with LAF and in case of Maximum Loan size is up to Rs. 500,000/- to a single
dual nationality undertaking obtained from customer. c) borrower with annual income (net ofbusiness expenses)
also examine that resident requirement meet by client up to Rs. 600,000/-. However, at least 60% of housing
and proved attached with LAF d) Check age criteria meet loan portfolio of FMFB withinthe loan limit of Rs.
before disbursement to client loan. e) Examine that all 250,000/- or below.b) General Loans:
experience, ethnicity meet before loan disbursement. The
b) Age verified and calculated from the client’s CNIC. If maximum Loan size for general loans is up to Rs.
date of birth is not mentioned on CNIC, considered as 150,000/- to a poor person with annualincome (net of
“January 1st ” of the birth year mentioned in CNIC. business expenses) up to Rs. 500,000/-Loans to
Microenterprises: No income limit for such persons.
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Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before Nationalitya) Pakistani national and valid CNIC issued by Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing NADRA and verified through Verisys report.b) Loan to
requirements loan and general loan b) Check nationality of client from individuals having dual nationality and having
CNIC and NadraVerysis attached with LAF and in case of NICOP/overseas is permissible subject to provision of
dual nationality undertaking obtained from customer. c) undertaking by the customer for not leaving the country
also examine that resident requirement meet by client until loan is adjusted (Annexure 9.3.4)
Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before Residential Statusa) Customer residing or working in the Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing branch jurisdiction within the district or within 50KM
requirements loan and general loan b) Check nationality of client from radius.
Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before b) Residential status owned or rented for the at least 2 Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing years
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Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before c) Houses owned on goodwill/Pagri (transferred through Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing stamp/affidavit without Fard/registry) with or without
requirements loan and general loan b) Check nationality of client from payment considered as the permanent/owned residence.
CNIC and NadraVerysis attached with LAF and in case of The residential status of a person living with any other
dual nationality undertaking obtained from customer. c) relative (including brother, sister etc.) not considered to
also examine that resident requirement meet by client be owned.
Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before e) For rented & dual nationality/NICOP status only: Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing Standard period of residence in the same house,
requirements loan and general loan b) Check nationality of client from muhalla, colony or village for at least 2 years or as per
CNIC and NadraVerysis attached with LAF and in case of product requirement. However, 02 years residence period
dual nationality undertaking obtained from customer. c) requirement is not applicable in case of consecutive
also examine that resident requirement meet by client repeat loans where residence is shifted to other location
and proved attached with LAF d) Check age criteria meet during previous loan cycle. For owned residence or single
before disbursement to client loan. e) Examine that all nationality holder (No NICOP ID) there is no requirement
other requirement regarding economic activity, gender, of residence period.
Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before Agea) Minimum: 18 yearsb) Maximum: 64 years (No Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing credit facility extended to a client is outstanding beyond
requirements loan and general loan b) Check nationality of client from his/her 65th birthday). However, in case of pensioner
CNIC and NadraVerysis attached with LAF and in case of loan (product) age limit up-to 72 years considered and
dual nationality undertaking obtained from customer. c) ensured that loan is adjusted before his 73rd Birthday. No
also examine that resident requirement meet by client credit facility extended to a client aged 73 or above.
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Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before Gendera) Males and females both with bank-wide Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing desired ration of 70:30.b) Preference given to female
requirements loan and general loan b) Check nationality of client from clients, being the most vulnerable amongst the poor
CNIC and NadraVerysis attached with LAF and in case of segment.
Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before EthnicityCredit facilities provided to a person, irrespective Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing of his/her faith, origin, caste, race, sect, language etc.
Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before Special Persons and Physical Conditiona) Credit facilities Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing provided to a person having sound physical and mental
requirements loan and general loan b) Check nationality of client from health, and having the will to work or is working on an
CNIC and NadraVerysis attached with LAF and in case of economic activity.b) Credit facilities provided to a special
dual nationality undertaking obtained from customer. c) person having any disability, but having the capacity to
also examine that resident requirement meet by client undertake an economic activity determined through due
and proved attached with LAF d) Check age criteria meet diligence/verification by bank staff.
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Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before Character & Credit Historya) Applicant not convicted, Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing sentenced to prison or not involved in any illegal/immoral
requirements loan and general loan b) Check nationality of client from activities.b) Applicant not be a drug addict.c) Applicant
CNIC and NadraVerysis attached with LAF and in case of has demonstrated good credit standing on previous loans
dual nationality undertaking obtained from customer. c) and bears a trust-worthy and credit worthy character in
also examine that resident requirement meet by client his/her area.
Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before Experiencea) Customer must have at least 02 year Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing experience for undertaking any economic
requirements loan and general loan b) Check nationality of client from activity/business or as required inproduct manuals.
dual nationality undertaking obtained from customer. c) b)
also examine that resident requirement meet by client However, experience not required/requirement relaxed in
and proved attached with LAF d) Check age criteria meet case of general purpose consumption loans and other
before disbursement to client loan. e) Examine that all specific products, the same shall be covered in the
other requirement regarding economic activity, gender, relevant product program
Business/9 Credit Analysis Credit Analysis Borrower eligibility as per Borrower’s Eligibility a) Check that annual income requirement meet before Micro Enterprise/Economic ActivityThe micro enterprise Unsettle
regularity and internal policy disbursement of loan from LAF in both case of housing not engaged in any activity which isa. Included in
requirements loan and general loan b) Check nationality of client from negative list maintained by the bank (Annexure 3.3.3);b.
CNIC and NadraVerysis attached with LAF and in case of Unlawful;c. Hazardous to environment;d. Involved in
dual nationality undertaking obtained from customer. c) harmful child labour;e. Directly or indirectly related to
also examine that resident requirement meet by client terrorism, money laundering as well as foreign exchange
and proved attached with LAF d) Check age criteria meet transactions f. For loans
before disbursement to client loan. e) Examine that all exceeding 150K; customers would also be required to
other requirement regarding economic activity, gender, provide undertaking (Annexure 3.3.5) stating that the
experience, ethnicity meet before loan disbursement. customer is not involved and will not utilized the loan in
b) Age verified and calculated from the client’s CNIC. If any activity as listed negative.
Business/10 Credit Analysis Credit Analysis Independent verification of loan a) Examine all loans independently verified by Credit Credit Officer ( Credit Department ) Verification of Loana) Unsettle
appraisal is conducted by the Credit Officer (Credit Department) as per defined criteria and Desk Review: 100% loans, regardless of loan size, cycle
credit officer (CO). Verification by Credit Officer physically verification performed by CO in mandatory and product;b) Physical verification: as per following
( CO) cases criteria:Loan Cycle Verification Frequency/Time1st
b) Check CO after completing independent verification Cycle / New Loans 100% physical verifications2nd and
marked “Physically or Telephonically Verified” and sign-off 3rd Cycle loans Telephonic verification only (Can visit
the part of the LAF-Policy Compliance Checklist and physically on discretion of CO)4th Cycle loans 100%
approval template (Annexure 9.8.1) dedicated for CO physical verifications5th and 6th Cycle Telephonic
verification only (Can visit physically on discretion of
CO)7th and above Physical verification and then after
every two cycles
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Business/10 Credit Analysis Credit Analysis Independent verification of loan a) Examine all loans independently verified by Credit Physical Verification mandatory by CO a) If customer fails Unsettle
appraisal is conducted by the Credit Officer (Credit Department) as per defined criteria and to demonstrate satisfactory credit historyb) If residence or
credit officer (CO). Verification by Credit Officer physically verification performed by CO in mandatory business place of the customer is changedc) If customer
( CO) cases intends to change the product or business activityd) If
b) Check CO after completing independent verification continuity of loan cycles is interruptedc) Check in case of
marked “Physically or Telephonically Verified” and sign-off rejection or reduction in proposed loan amount, CO put
the part of the LAF-Policy Compliance Checklist and his/her comments stating the reason of rejection and
approval template (Annexure 9.8.1) dedicated for CO reduction in loan amount;
Business/10 Credit Analysis Credit Analysis Independent verification of loan a) Examine all loans independently verified by Credit Physically or Telephonically Verified by CO & sign-off Unsettle
appraisal is conducted by the Credit Officer (Credit Department) as per defined criteria and LAF-Policy Compliance Checklist
( CO) cases
Business/10 Credit Analysis Credit Analysis Independent verification of loan a) Examine all loans independently verified by Credit Rejection or Deduction in proposed loan amount Unsettle
( CO) cases
Business/10 Credit Analysis Credit Analysis Independent verification of loan a) Examine all loans independently verified by Credit Record of log activities and record of standard template Unsettle
appraisal is conducted by the Credit Officer (Credit Department) as per defined criteria and (Annexure 9.7.7)
( CO) cases
Business/11 Credit Analysis Credit Analysis Loan is appraisal by LO as per Desk Review by LO a) Examine copy of CNIC and match with the original one CNIC match with original one and affixed original seen Unsettle
policy. and affix original seen stamp along with signatures; stamp
Business/11 Credit Analysis Credit Analysis Loan is appraisal by LO as per Desk Review by LO a) Examine copy of CNIC and match with the original one Analyse the eligibility of the customer and product Unsettle
policy. and affix original seen stamp along with signatures; parameters
Business/11 Credit Analysis Credit Analysis Loan is appraisal by LO as per Desk Review by LO a) Examine copy of CNIC and match with the original one Trigger verification of CNIC (through verysis) and credit Unsettle
policy. and affix original seen stamp along with signatures; worthiness inquire report fromeCIB/MF-CIB
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Business/12 Credit Analysis Credit Analysis Loan is appraisal by LO as per Field Verification by LO a) Examine field visit to customer’s residence and Field Visit to customers residence and workplace Unsettle
Business/12 Credit Analysis Credit Analysis Loan is appraisal by LO as per Field Verification by LO a) Examine field visit to customer’s residence and Sign off by the LO/RO and customer for entire activity Unsettle
policy. workplace made by LO conducted and captured
Business/13 Credit Analysis Credit Analysis Loan is appraisal by TL as per Team Leader Verification of Loan a) Examine TL conducted desk review of all loan Team Leader (TL ) verification of loana) Group Loans: Unsettle
policy. applications and physical verifications of new loans as 25%b) Individual Loans: 100%
verification;
Business/13 Credit Analysis Credit Analysis Loan is appraisal by TL as per Team Leader Verification of Loan a) Examine TL conducted desk review of all loan Physical Verification by Team Leader (TL) and log Unsettle
policy. applications and physical verifications of new loans as maintained for all visited conducted
verification;
Business/14 Credit Analysis Credit Analysis Maximum loan size does not Credit Amount & Total Exposure Examine that At the time of processing application, a Maximum Loan Sizea) Housing Loans: Maximum Loan Unsettle
exceed regulatory threshholds & of a Borrower written declaration and undertaking, as per the size is up to PKR 500,000/- to a single borrower with
internal requirements prescribed format (part of Loan Application Form), annual income (netof business expenses) up to Rs.
obtained from the borrower providing details of various 600,000/-;b) General Loans (other than housing loans):
outstanding facilities already obtained from other MFBs / The maximum Loan size for general loans is up to
MFIs / Banks / other Financial Institutions and report of Rs.150,000/- to a poor person with annual income (net of
eCIB attached for verification of loan facility availed by business expenses) up to Rs. 500,000/-;c)
client from other institutions. Microenterprise Loans: Loans to Microenterprises is up to
PKR. 500,000/- (No annual income limit);
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Business/14 Credit Analysis Credit Analysis Maximum loan size does not Credit Amount & Total Exposure Examine that At the time of processing application, a Maximum Exposure of a Borrower from all Unsettle
exceed regulatory threshholds & of a Borrower written declaration and undertaking, as per the MFBs/MFIs/Other FIsa) Aggregate exposure for a single
internal requirements prescribed format (part of Loan Application Form), borrower either from FMFB (to be sanctioned) or other
obtained from the borrower providing details of various banks not exceed thefollowing:a) Housing Loans: up to
outstanding facilities already obtained from other MFBs / PKR 500,000/-;b) General Loans: up to PKR.
MFIs / Banks / other Financial Institutions and report of 150,000/- ;c) Microenterprise loans: up to Rs.500,000/-
eCIB attached for verification of loan facility availed by ;d) All loans i.e. General Purpose & Micro-enterprise
client from other institutions. loans: up to Rs. 500,000/-
e) It ensured that total
outstanding exposure including the Bank’s loan of the
borrower does not exceed his/her total repayment
capacity as determined through the cash flow analysis.f).
More than one loan is allowed to single borrower in
different products subject to total exposure not exceed
the limit i.e. PKR 150,000/- for general loans and or PKR
500,000/- for enterprise loan. However 01 loan issued on
EMI/EQI repayment mode.
Business/14 Credit Analysis Credit Analysis Maximum loan size does not Credit Amount & Total Exposure Examine that At the time of processing application, a Maximum Exposure of a Household & Boundary walla) Unsettle
exceed regulatory threshholds & of a Borrower written declaration and undertaking, as per the Maximum two general loans each of maximum up to PKR
internal requirements prescribed format (part of Loan Application Form), 150,000/- extended to one household only incase, where,
obtained from the borrower providing details of various one loan is secured by liquid collateral i.e. CnC and Gold,
outstanding facilities already obtained from other MFBs / subject to support by cash flow analysis.b) Two additional
MFIs / Banks / other Financial Institutions and report of loans to another household in the same boundary
eCIB attached for verification of loan facility availed by wall/address are also permissible including underco-
client from other institutions. borrowing arrangement. In this way maximum number of
loans within the single boundary wall/address not exceed
four (04) loans to 02 separate households. Thus
maximum exposure of a single household PKR
600,000/-c) Separate business/economic activity/cash-
flow is mandatory for each and every loan to ensure
repayment.d) In case of default of a single loan/borrower,
no further loans extended in the relevant household or
boundary wall.
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Business/15 Credit Analysis Credit Analysis Administrative framework is set Credit Authority & Approval Examine that loan is approved properly from Credit Branch Credit Committee (BCC)a) The BCC comprises of Unsettle
up as per policy for collective Matrix Committee (CC) before disbursement to clients. the Branch Manager, Team Leader/Senior MFO and
decision making to minimize. Credit Officer.b) In case any member is on leave,
credit risk. following matrix be effective automatically.
Actual BCC Member Officiating BCC
Member BM
BM In- charge TL/SMFO
TL In charge CO
CO of nearby branch deputed by
ACMc) ONLY ONE officiating member from business i.e.
either the Branch Manager or the Team Leader. Business
ensure that BM and TL not avail leaves simultaneously,
however, in such situations BM from adjacent branch the
member of BCC on approval from AM.d) In case of
branches where BCC not formed due to shortage of staff
and absence of actual BCC members, another staff
(including BOM) from the same or nearby branch
deputed by Head Distribution to complete the BCC. If
required, BCC cconducted on scanned copies through
emails, This instruction is valid ONLY for situation when
one member is on leave; it not be applicable if
themember is in field or unavailable due to any other
reason. In such cases BCC shall be deferred /pended.e)
All members have to approve the loan. In case of
dispute, the case referred to the ACM for further review
and recommendations to BCC for approval/rejections.
ACMs decision be the final.b) Central Credit Committee
may authorize BOM or any other staff of the branch to be
the member of BCC for certain type of products or in any
special circumstances.
Business/15 Credit Analysis Credit Analysis Administrative framework is set Credit Authority & Approval Examine that loan is approved properly from Credit Area Credit Committeea) The ACC comprises the BCC Unsettle
up as per policy for collective Matrix Committee (CC) before disbursement to clients. and Area Manager (AM).b) In case AM is on leave, acting
decision making to minimize. AM or any other AM from nearby area deputed by Head
credit risk. Distributionto conduct ACC. c) On recommendation of
BCC, AM will approve or reject the loan request
b) In
case AM is on leave, acting AM or any other AM from
nearby area deputed by Head Distribution to conduct
ACC. This instruction is valid ONLY for situation when AM
is on leave; it shall not be applicable if AM is in field. In
such cases, ACC apended.e) If officiating ACC member
is BM, who is also part of BCC of his/her branch as well,
the case forwarded to ACM for ACC approval. In case
ACM is also on leave, the case may be referred to AM or
ACM of another adjacent area with approval of
Distribution Head for AM / Manager Credit for ACM.f) On
recommendation of BCC, AM approve or reject the loan
request which is final.
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Business/15 Credit Analysis Credit Analysis Administrative framework is set Credit Authority & Approval Examine that loan is approved properly from Credit Head Office Credit Committeea) HO-CC comprises of the Unsettle
up as per policy for collective Matrix Committee (CC) before disbursement to clients. Manager Credit Analytics & Manager Credit (of Credit
decision making to minimize. department);b) In case any member is on leave, any
credit risk. other staff of cadre AVP and above, designated by COO
to conduct the HO-CC.
c) On recommendation of ACC, HO-CC

shall approve or reject the loan request
Business/15 Credit Analysis Credit Analysis Administrative framework is set Credit Authority & Approval Examine that loan is approved properly from Credit Unified Cash Flow: Review for appropriateness of Unsettle
up as per policy for collective Matrix Committee (CC) before disbursement to clients. information contained, and cross verify some info through
decision making to minimize. field visit to clients.Re-perform cash flow of some clients
credit risk. to check accuracy.Check whether loan repayment is
correctly refectled; if not, then re-perform cash flow to see
repayment capacity.
Business/18 Disbursement Disbursement Loan disbursements are Loan Disbursement a) Check disbursement processed after approval of the Approval of the BCC/ACC/HO-CC/CAD before Unsettle
visits.
disbursement.
specified)
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Business/18 Disbursement Disbursement Loan disbursements are Loan Disbursement a) Check disbursement processed after approval of the Terms & conditions explained to clients before Unsettle
visits.
disbursement.
specified)
Reso
St
Business/18 Disbursement Disbursement Loan disbursements are Loan Disbursement a) Check disbursement processed after approval of the Inform to client about approval loan amount, LPF Unsettle
approved by the assigned level BCC/ACC/HO-CC/CAD deducted, net disbursement amount, monthly instalment
of the credit committee after all b) Check a meeting organized wherein the terms and amount, date & procedure of recovery
visits.
disbursement.
specified)
Reso
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Business/18 Disbursement Disbursement Loan disbursements are Loan Disbursement a) Check disbursement processed after approval of the Acknowledgment KFS hand over to client Unsettle
visits.
disbursement.
specified)
Reso
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Business/18 Disbursement Disbursement Loan disbursements are Loan Disbursement a) Check disbursement processed after approval of the Legal Documents have been obtained, filled and Unsettle
approved by the assigned level BCC/ACC/HO-CC/CAD signed/approved.
visits.
disbursement.
specified)
Reso
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Business/18 Disbursement Disbursement Loan disbursements are Loan Disbursement a) Check disbursement processed after approval of the Loan Processing Fee has been collected Unsettle
visits.
disbursement.
specified)
Reso
St
Business/18 Disbursement Disbursement Loan disbursements are Loan Disbursement a) Check disbursement processed after approval of the Liability Account preferably CASA or REPA A/c has been Unsettle
approved by the assigned level BCC/ACC/HO-CC/CAD opened and The liability A/c not be a joint or corporate
of the credit committee after all b) Check a meeting organized wherein the terms and A/c, it titled with name of borrower and operated singly
legal and internal requirements conditions of loans explained to borrowers and informed only by the borrower;
visits.
disbursement.
specified)
Reso
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Business/18 Disbursement Disbursement Loan disbursements are Loan Disbursement a) Check disbursement processed after approval of the In case of PB/PP-Sos, liability account Unsettle
approved by the assigned level BCC/ACC/HO-CC/CAD opened/maintained at the parent branch
visits.
disbursement.
specified)
Reso
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Business/18 Disbursement Disbursement Loan disbursements are Loan Disbursement a) Check disbursement processed after approval of the Disbursement made to third party through banker cheque Unsettle
visits.
disbursement.
specified)
Reso
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Business/18 Disbursement Disbursement Loan disbursements are Loan Disbursement a) Check disbursement processed after approval of the Loan Disbursement through cash i. After creation of loan Unsettle
approved by the assigned level BCC/ACC/HO-CC/CAD in the system, LO forwarded the case to BOM;ii. BM
of the credit committee after all b) Check a meeting organized wherein the terms and authorized the loan disbursement and advise BOM to run
legal and internal requirements conditions of loans explained to borrowers and informed the disbursement transactioniii. Thereafter the teller
have been fulfilled. about all details of loan amount, charges etc. by field called on customer by name, checked original CNIC,
visits. match the picture, hand over the cash and get
c) Check copy of the terms and conditions or Key Facts acknowledgment.
disbursement.
specified)
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Business/18 Disbursement Disbursement Loan disbursements are Loan Disbursement a) Check disbursement processed after approval of the Disbursement to the borrower in one lump sum Unsettle
visits.
disbursement.
specified)
Business/19 Disbursement Disbursement Repeat borrowers are disbursed Disbursement to Repeat a) Check loan disbursed to repeat borrowers according to Repeat borrowers are those who have availed one or Unsettle
after clearing all previous Borrowers define in manual more loans from the Bank either in consecutive
obligations (including obligation b) Check repeat disbursement for bullet loans done after preceding years or with gaps in any year in the past,
towards group) and and 3 days from the date of full recovery of previous loan. No under any product, and in any branch;
based loans;
have
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Business/19 Disbursement Disbursement Repeat borrowers are disbursed Disbursement to Repeat a) Check loan disbursed to repeat borrowers according to Repeat disbursement for bullet loans - after observance Unsettle
after clearing all previous Borrowers define in manual of dry period and previous loan clearance Repeat
obligations (including obligation b) Check repeat disbursement for bullet loans done after disbursement for bullet loans be done after 3 days from
towards group) and and 3 days from the date of full recovery of previous loan. No the date of full recovery of previous loan. No dry period
observance of dry period. dry period required for repeat disbursement in instalment required for repeat disbursement in instalment based
based loans; loans.
have
Business/19 Disbursement Disbursement Repeat borrowers are disbursed Disbursement to Repeat a) Check loan disbursed to repeat borrowers according to Repeat disbursement in case of group loans after Unsettle
after clearing all previous Borrowers define in manual clearance of all dues of all members Group Loan History
obligations (including obligation b) Check repeat disbursement for bullet loans done after Report generated to review the outstanding loans of all
towards group) and and 3 days from the date of full recovery of previous loan. No members in the group have been satisfactorily closed
observance of dry period. dry period required for repeat disbursement in instalment (Annexure 9.11.5) However, if a loan being re-paid before
based loans; harvesting of the crop for which loan was granted, the dry
c) Examine in case of group loans, disbursement only be period 7 days. AM & ARM together decide the harvesting
effected after all members have repaid the loan in full; period considering their demographic conditions.
have
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Business/19 Disbursement Disbursement Repeat borrowers are disbursed Disbursement to Repeat a) Check loan disbursed to repeat borrowers according to Group loan history report review Unsettle
based loans;
have
Business/19 Disbursement Disbursement Repeat borrowers are disbursed Disbursement to Repeat a) Check loan disbursed to repeat borrowers according to Default Outstanding Group - the members whose dues Unsettle
after clearing all previous Borrowers define in manual are clear can obtain individual loans
based loans;
have
Business/20 Disbursement Disbursement Client assets and the loan is Insurance Check credit linked life insurance and all other mandatory Credit-linked life Insurance obtained from client Unsettle
insurance cover.
Business/20 Disbursement Disbursement Client assets and the loan is Insurance Check credit linked life insurance and all other mandatory Insurance for business assets e.g. asset insurance, Unsettle
protected with adequate requirement regarding fulfilled before disbursement livestock/cattle insurance, crop insurance, vehicle
insurance cover. insurance,banc assurance etc.
Business/20 Disbursement Disbursement Client assets and the loan is Insurance Check credit linked life insurance and all other mandatory Terms & Conditions of the insurance communicated to Unsettle
protected with adequate requirement regarding fulfilled before disbursement clients properly.
insurance cover.
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Business/21 Disbursement Disbursement Existence and genuineness of General Requirements w.r.t Examine during field visit that all documentation Loan is disbursed to original client (as per loan Unsettle
borrower Lendng formalities were fulfilled. documents) and the borrower actually exists which is
Carry out field visit to clients is to verify the folowing that verified by LO, RM & CO during appraisal process
outstanding
of client.
product.
amount
Business/22 Disbursement Disbursement Mandatory basic financial Customer Protection and Examine during field visit that all required documents Key Facts Statement Disclosurea) KFS to be disclosed to Unsettle
awareness is delivered. Financial Literacy Guidelines hand over to clients and asked from loanee about borrower pre-disbursement of loan and before signing of
Product term and conditions question financing agreement and handed over a copy while
acknowledgement copy to be retained with the branch in
loan file.
Business/22 Disbursement Disbursement Mandatory basic financial Customer Protection and Examine during field visit that all required documents Standard Product Dialoguesa) Standard Product Unsettle
awareness is delivered. Financial Literacy Guidelines hand over to clients and asked from loanee about Dialogues verbally communicated to clients over the
Product term and conditions question course of the credit process.
Business/22 Disbursement Disbursement Mandatory basic financial Customer Protection and Examine during field visit that all required documents Disclosure of Terms and Conditions of the Loana) KFS / Unsettle
awareness is delivered. Financial Literacy Guidelines hand over to clients and asked from loanee about Broachers handed over to borrower to take them to home
Product term and conditions question for their records and future reference.Signing of Terms
and Conditionsa) Whether borrower understand, agree
and sign-off the terms and conditions before loan
disbursement.b) Borrower provide two men or one man
and two female witnesses to sign-off the terms and
conditionsagreement.
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Business/23 Disbursement Disbursement Loans subject to reversals or Rectification / Reversal of Examine in case of reversal of loan amount, proper Rectification / Reversal of DisbursementFollowing matrix Unsettle
rectifications are authorized by Disbursement approval obtained and documented of rectifications / reversals;Authorized Rectifications /
authorities defined in the policy. Reversal Approving Authority (VIA EMAIL)
Rights to rectify/reverse the loan1.Reversal of loan
DH Branch
after authorization from IT helpdesk2. Loan Amount
DH
Branch after authorization from IT helpdesk3. Loan
Tenor(Before due date of DH
CPU
1st instalment – otherwise loan would be

reversed)4. Repayment Structure (Before
DH CPU
due date of 1st

instalment –
otherwise loan would be reversed)5. Other

borrower related information DH
Branch after authorization from IT helpdesk6.
Collateral Type
DH Branch after authorization from IT
helpdesk7. Other collateral related information
DH Branch after authorization from
Business/24 Disbursement Disbursement Loans are processed in a timely Credit Turn-around-Time Examine loan disbursement to clients according to TAT defined in Credit Manual for loan disbursement are Unsettle
manner as defined under TAT standard turn-around-time as per annexed (Annexure followed.
policy. 9.12.2)
Business/25 Disbursement Disbursement Loan is utilized by client and for General Requirements w.r.t Examine during field visit that all documentation Credit Appraisal cycle and post disbursement visits Unsettle
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Business/26 Disbursement Disbursement Loan disbursed to client directly General Requirements w.r.t "Examine during field visit that all documentation Disbursement through acount or cheque to the client. Unsettle

outstanding
of client.

product.
amount
Business/29 Monitoring Monitoring Loan utilization and client Credit Monitoring (Post Check log of visits that signature of AM available for Review of log of visits by AM (ACM/ARM/AM) Unsettle
Business/30 Monitoring Monitoring Loan utilization and client Credit Monitoring (Post Check log of visits to confirm that post disbursement: Post disbursement: loans monitored on regular basis. Unsettle
Business/31 Monitoring Monitoring Loan utilization and client Credit Monitoring (Post Examine log of visits to confirm that 5% of disbusred BM selected clients from all products and all MFOs; Unsettle
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Business/31 Monitoring Monitoring Loan utilization and client Credit Monitoring (Post Examine log of visits to confirm that 5% of disbusred Log for visits maintained by branch and kept in separate Unsettle
behaviour is periodically Disbursement) Clients post disbursement visit made by BM & also file
Business/32 Monitoring Monitoring Loan utilization and client Credit Monitoring (Post Examine log of visits to confirm that 5% of outstanding Post Disbursement loan monitored by BM (Frequency) Unsettle
Business/33 Monitoring Monitoring Loan utilization and client Credit Monitoring (Post Examine log of visits to ensure 100% of his/her clients First Meeting & subsequently meeting by LO.First Unsettle
behaviour is periodically Disbursement) meeting conducted by MFO. meeting : Within 30 days of the
monitored through post disbursementSecond meeting : Subsequently on
disbursement credit monitoring quarterly basis
Business/36 Repayment Repayment Repayments from pensioner Payment Recovery from 1) Check account opened and disbursement of Opening of salary account and disbursement of salary Unsettle
clients are collected and Salary/Pension Account salary/pension payments directly into the account. into the account.
timely manner.
Business/36 Repayment Repayment Repayments from pensioner Payment Recovery from 1) Check account opened and disbursement of Undertaking for not changing his pension account. Unsettle
timely manner.
Business/36 Repayment Repayment Repayments from pensioner Payment Recovery from 1) Check account opened and disbursement of Customer submits a Debit Authority (Annexure 17.4.5) Unsettle
timely manner.
Business/36 Repayment Repayment Repayments from pensioner Payment Recovery from 1) Check account opened and disbursement of Follow up by institution and borrower in case of delays in Unsettle
clients are collected and Salary/Pension Account salary/pension payments directly into the account. payment
timely manner.
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Business/37 Repayment Repayment Loan repayment frequency and Repayment in Tranche/Short 1) Check for regular loans, repayment in tranches/short Repayment in tranche/short payments not acceptable. Unsettle
Business/38 Repayment Repayment Overdue loans repayments Field Collection Receipts - FCR 1) Check for the cash collections in the field by FCR used Cash collection in the field is made by FCRs Unsettle
the FCR by BM.
booklet.
and the client;
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Business/38 Repayment Repayment Overdue loans repayments Field Collection Receipts - FCR 1) Check for the cash collections in the field by FCR used FCRs are under dual control and safe guarded in Unsettle
collected in the field are timely by LOs. vault/strong room
the FCR by BM.
booklet.
and the client;
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Business/38 Repayment Repayment Overdue loans repayments Field Collection Receipts - FCR 1) Check for the cash collections in the field by FCR used Maintenance of stock register of the FCRs (Annexure Unsettle
collected in the field are timely by LOs. 22.6.5) responsibility of the BOM
the FCR by BM.
booklet.
and the client;
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Business/38 Repayment Repayment Overdue loans repayments Field Collection Receipts - FCR 1) Check for the cash collections in the field by FCR used One FCR book issue & used by same LO Unsettle
the FCR by BM.
booklet.
and the client;
Reso
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Business/38 Repayment Repayment Overdue loans repayments Field Collection Receipts - FCR 1) Check for the cash collections in the field by FCR used Maintenance of daily inward/outward register of the FCR Unsettle
collected in the field are timely by LOs. by BM.
the FCR by BM.
booklet.
and the client;
Reso
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Business/38 Repayment Repayment Overdue loans repayments Field Collection Receipts - FCR 1) Check for the cash collections in the field by FCR used Issue of FCR copy to customer, teller & FCR booklet Unsettle
the FCR by BM.
booklet.
and the client;
Reso
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Business/38 Repayment Repayment Overdue loans repayments Field Collection Receipts - FCR 1) Check for the cash collections in the field by FCR used Full details fill of FCR & signed by LO and the client Unsettle
the FCR by BM.
booklet.
and the client;
Reso
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Business/38 Repayment Repayment Overdue loans repayments Field Collection Receipts - FCR 1) Check for the cash collections in the field by FCR used Excessive cutting/overwriting on FCR must be Unsettle
collected in the field are timely by LOs. authenticated
the FCR by BM.
booklet.
and the client;
Reso
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Business/38 Repayment Repayment Overdue loans repayments Field Collection Receipts - FCR 1) Check for the cash collections in the field by FCR used Cash collected against FCR deposited in the branch on Unsettle
collected in the field are timely by LOs. same day. In case of late arrivals, MFO inform to
deposited at the branch and 2) Check FCRs are under dual custody of the BM and branch/BM to arrange late sittings so that cash
properly accounted for. BOM and safe-guarded in vault/strong room and safeguarded in vault. If MFO not deposited cash in the
maintenance of stock register of the FCRs. branch maximum on the next working day, it
2) Check One FCR book issued & used by same LO consideredmisappropriation.
the FCR by BM.
booklet.
and the client;
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Business/38 Repayment Repayment Overdue loans repayments Field Collection Receipts - FCR 1) Check for the cash collections in the field by FCR used Cash collection limit in the field for a single LO in a single Unsettle
collected in the field are timely by LOs. trancheAdvance/Normal Recovery PKR 50,000/-
deposited at the branch and 2) Check FCRs are under dual custody of the BM and Delinquent recovery PKR 100,000/
the FCR by BM.
booklet.
and the client;
Reso
St
the FCR by BM.
booklet.
and the client;
Reso
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the FCR by BM.
booklet.
and the client;
Business/39 Repayment Repayment Loan repayment frequency and Repayment Structure 1) Check loan repayment frequency from LAF. Repayment Frequency is correctly defined a) Equal Unsettle
early & late payment protocols 2) Check system generated loan repayment schedules monthly, quarterly, semi-annual instalments; b) Bullet
are followed as per approved provided to all borrowers individually; instalment;
requirements.
Business/39 Repayment Repayment Loan repayment frequency and Repayment Structure 1) Check loan repayment frequency from LAF. System Generated Loan Repayment Schedules Unsettle
requirements.
Business/39 Repayment Repayment Loan repayment frequency and Repayment Structure 1) Check loan repayment frequency from LAF. First of all recovery of Bank Charges & Accrued Marked- Unsettle
early & late payment protocols 2) Check system generated loan repayment schedules up from receipt of recovery.
requirements.
Reso
St
Business/40 Repayment Repayment Repayments from pensioner Payment Recovery in Cash for 1) Check the LO issued original Pension Books as per Designated Staff to accompany the client for Pension Unsettle
clients are collected and Pension Loans: the procedure and accompany the group of Collection from the PPD & collection back of Pension
deposited at the branch and pensioners/pensioner to the Pension Paying Department Book.
timely manner. back
the pension books.
(cash) as
Business/40 Repayment Repayment Repayments from pensioner Payment Recovery in Cash for 1) Check the LO issued original Pension Books as per Repayment Collection from Pensioner a) In case of a Unsettle
clients are collected and Pension Loans: the procedure and accompany the group of branch/PB through FCR or client come back branch for
deposited at the branch and pensioners/pensioner to the Pension Paying Department loan instalment payment. b) In case of PB/PPO-SO,
properly accounted for. Pension (PPD) along with the pension books for presenting the client come back branch for loan instalment payment
timely manner. back
the pension books.
(cash) as
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Business/40 Repayment Repayment Repayments from pensioner Payment Recovery in Cash for 1) Check the LO issued original Pension Books as per Client making Collection of Pension at the PPD Unsettle
clients are collected and Pension Loans: the procedure and accompany the group of himself/herself
timely manner. back
the pension books.
(cash) as
Business/41 Repayment Repayment Loan Tenors are linked to the Loan Tenors a) Check Loan tenors linked to the purpose of the loan, Loan Tenors are correctly defineda) Short Term Loans: Unsettle
specified purpose of the loan. and be specified Up to 01 Year;b) Medium Term Loans: Above 01 Year to 5
b) Check purpose of loan captured in the system against Years;c) Long Term Loans: Above 05 Years to 15 Years
each loan as per the regulatory requirements. (Generally for housing loan)
Business/42 Repayment Repayment Loan repayment frequency and Late payments Check additional charges recovered in case of late Late Payment (bullet/EMI/EQI) Unsettle
are followed as per approved a. Grace period of 04 days is
policy and product specification permissible for EMI/EQI loans for late payment charges,
requirements. however on delay in paymentsbeyond 4th DPD, late
payment charges applicable from the 1st day of late
payment.b. Late payment charges other than above
(additional mark-up) applicable as per SOC updated from
time to time. a) Additional Service Charges recovered.
Business/43 Repayment Repayment Loan repayment frequency and Instalment Due Date & Number Check Due date in all Instalment loans (monthly / Due date of all instalments. 10th of every month Unsettle
requirements.
Business/44 Repayment Repayment Loan repayment frequency and Early payments Check early payments allowed only after full and final Early Repaymenta) Borrower is making full and final Unsettle
early & late payment protocols settlement of all dues. repayment. b) No mark-up for unexpired period collected.
are followed as per approved c) The early payment charges and minimum tenor
policy and product specification allowed for early payments
requirements.
Business/45 Repayment Repayment Proper due diligence perform in Loan Enhancement – Terms and Check that all other conditions meet before loan Other Conditionsa) Loan enhancement subject to cash Unsettle
case of loan enhancement to Conditions enhancement to clients. flow.b) APR as per the current financial scheme for the
clients Product;c) Full Processing Fee applicable as per existing
product scheme.
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Business/46 Repayment Repayment Proper due diligence perform in Loan top-ups – Terms and Check that all other conditions meet before loan top ups Other Conditionsa) Top-up shall equal to repaid / Unsettle
case of top up loan to clients Conditions to clients. recovered principal amount.b) Instalment same as the
principal / original loan.c) Tenor extended for the same
period as the principal / original loan, e.g. if the principal
loan is of 12 months after the Top-up the tenor extended
for another 12 months;d) APR as per the current financial
scheme for the Product;e) Full Processing Fee applicable
as per existing product scheme.
Business/47 Repayment Repayment Recoveries are not General Requirements w.r.t During field visit, inquire from client about: Recoveries received by FMFB are are posted in corret Unsettle
misappropriated Repayments - repayment schedule loan account
Business/47 Repayment Repayment Recoveries are not General Requirements w.r.t During field visit, inquire from client about: Customer to be provided receipt and FCR in case of field Unsettle
misappropriated Repayments - repayment schedule recoverry
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 1. In case a loan could not be recovered on or before Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of 150th day of the due date, branch shall initiate due
and all other avenues of Gold is done as per SOP. diligence process and complete it by 179 DPD. Due
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 2. Each MFO shall complete basic information duly Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of verified from field in an excel based file (Annexure
and all other avenues of Gold is done as per SOP. 23.3.2) for all the NPLs (=>150DPD) belongs to him/her
date/period;
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 3. Customer given written reminder (Annexure 23.2.3.) on Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of 15th DPD admonishing that if loan not paidbefore or on
and all other avenues of Gold is done as per SOP. 29DPD, default status reported to eCIB.
exhausted.
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 4. In case loan not adjusted, MFO/TL/BM continue to Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of follow-up the borrowers in person as per frequency as
and all other avenues of Gold is done as per SOP. mentioned in clause 23 along with maintenance of logs
effecting recovery been however notices served effective from 90DPD as
exhausted. mentioned below;
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 5. In case the loan instalment is not repaid within 90 days Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of of due date, customer given 1st notice (Annexure 23.2.5)
and all other avenues of Gold is done as per SOP. to adjust the liabilities within 15 days.
exhausted.
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 6. If borrower does not respond to the first notice, BM Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of serve second notice (Annexure 23.2.5 again) within 15
and all other avenues of Gold is done as per SOP. days after due date of the first notice (i.e. 105DPD)
effecting recovery been informing the borrower that the gold ornament/collateral
exhausted. auctioned and outstanding loan adjusted.
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Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 7. If the loan is not settled by the 120 DPD, Final/Third Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of Notice (Annexure 23.2.7) sent to the client with Public
and all other avenues of Gold is done as per SOP. Auction Notice (Annexure 26.3.5) mentioning the date of
effecting recovery been auction to the borrower through registered courier at least
exhausted. 10 days (inclusive of courier shipment time) before the
auction. In addition, a telephone/mobile phone call made
to the client communicating date and place of auction
date and the auction made
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 8. The date of liquidation once fixed by the branch Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of communicated to AM and ARM. The AM/ARM need to be
and all other avenues of Gold is done as per SOP. present at the branch premises to oversee the liquidation.
exhausted.
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of Auction of GoldAuction is performed as per following Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of criteria:a) The loan is overdue by 120 DPD;b) The client
and all other avenues of Gold is done as per SOP. has requested for liquidation of his/her collateral for
effecting recovery been settlement of outstanding dues;c) Death of client - the
exhausted. insurance claim is not valid and has been declined;
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 3. In case of gold value up to PKR. 100,000/- gold Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of auctioned before the all three jewellers on panel of the
and all other avenues of Gold is done as per SOP. branch.
exhausted.
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 4. In case of gold value exceeding PKR. 100,000/- gold Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of auctioned by HO through public announcement in at least
and all other avenues of Gold is done as per SOP. two local newspapers.
exhausted.
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 5. For this purpose branch seek approval from Head Risk Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of or COO on (Annexure 26.4.5). On agreement Head
and all other avenues of Gold is done as per SOP. Risk/COO advise Head Communications for public
effecting recovery been announcement mentioning the date and venue of the
exhausted. auction.
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 6. At the time of liquidation, collateral released from the Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of Gold Safe Box as per procedure.
exhausted.
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 7. Since the client may or may not be present, in lieu of Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of the client, the Register of Securities- Gold Collateral
and all other avenues of Gold is done as per SOP. signed off by the BM with the word “LIQUIDATION”. If the
effecting recovery been client is present, he/she sign on the register with the BM.
exhausted.
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 8. Gold bag/pouch unsealed before the jewellers. Each Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of jeweller provided chance to determine the prevailing
and all other avenues of Gold is done as per SOP. market value of the gold and quote the price based on
effecting recovery been their valuation.
exhausted.
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Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 9. If the client is not present in the branch, total collateral Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of liquidated. If the client is present in the branch, his/her
and all other avenues of Gold is done as per SOP. choice obtained for liquidation of the Gold ornaments,
effecting recovery been provided the value of the Gold is much higher than the
exhausted. default amount and the Gold ornaments comprises
multiple pieces.
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 10. Best bidder amongst the jewellers asked to buy the Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of gold and remit the funds to the Bank on spot or on the
and all other avenues of Gold is done as per SOP. SAME DAY for settlement of loan account;
exhausted.
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 11. The proceeds of the liquidated collateral used to Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of adjust outstanding liability. First, outstanding
and all other avenues of Gold is done as per SOP. othercharges (if any) and then service charges collected.
effecting recovery been Thereafter, the balance amount used to adjust
exhausted. outstanding loan principal;
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 12. If the proceeds of liquidated collateral are greater Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of than the liability, residual amount credited to the account
and all other avenues of Gold is done as per SOP. of the owner of the collateral (borrower). If the client does
effecting recovery been not have an account with the Bank, a crossed
exhausted. cheque/Pay order of the value of the residual amount of
the collateral prepared in the name of the client and
handed over to the client or sent through registered mail
(Annexure 25.3.6) to his/her mailing address.
Business/48 Repayment Repayment Collateral is realized after giving Collection of Gold Loans Examine from follow up register that before auction of 13. In case, the amount is less than the liability (due to Unsettle
due notice to the client/guarantor gold proper follow up perform by branch and auction of drop in the price of Gold), for settlement of the remaining
and all other avenues of Gold is done as per SOP. liability, borrower pursued. An intimation of settlement of
effecting recovery been dues through collateral liquidation Annexure must be
exhausted. dispatched to the borrower on the same day when
liquidation is realized, if the borrower is not present at the
time of liquidation. 14. The ARM prepare a separate
report (annexure 26.4.14) for each and every auction
took place in the branches and a consolidated monthly
report to be sent to RMD-HO on liquidation effected
during the month in the region.
Business/49 Repayment Repayment Collateral is realized after giving Collections of Cash-near-Cash Examine from LAF that in case of collections of cash 1. In case a loan could not be recovered on or before Unsettle
due notice to the client/guarantor Loans (Deposits/TDR/NSC) near cash loans are formalities fulfilled. 150th day of the due date, branch shall initiate due
and all other avenues of diligence process and complete it by 179 DPD. Due
Business/49 Repayment Repayment Collateral is realized after giving Collections of Cash-near-Cash Examine from LAF that in case of collections of cash 2. Each MFO shall complete basic information duly Unsettle
due notice to the client/guarantor Loans (Deposits/TDR/NSC) near cash loans are formalities fulfilled. verified from field in an excel based file (Annexure
and all other avenues of 23.3.2) for all the NPLs (=>150DPD) belongs to him/her
date/period;
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Business/49 Repayment Repayment Collateral is realized after giving Collections of Cash-near-Cash Examine from LAF that in case of collections of cash 3. If no response is received from the borrower/guarantor, Unsettle
due notice to the client/guarantor Loans (Deposits/TDR/NSC) near cash loans are formalities fulfilled. a Second Reminder sent on 30 DPD to the client giving
and all other avenues of an additional 15 days to make the repayment (Annexure
effecting recovery been 23.2.5) with CC to guarantor if any. Third and the final
exhausted. notice (Annexure 23.2.7) served on 45 DPD.
Business/49 Repayment Repayment Collateral is realized after giving Collections of Cash-near-Cash Examine from LAF that in case of collections of cash 4. If overdue loan reaches 60 DPD, the cash near cash Unsettle
due notice to the client/guarantor Loans (Deposits/TDR/NSC) near cash loans are formalities fulfilled. instrument en-cashed immediately and the proceedsfrom
and all other avenues of the encashment used for adjustment of total liability
effecting recovery been (including additional mark-up/charges, scheduled mark-
exhausted. up and Principal);
Business/49 Repayment Repayment Collateral is realized after giving Collections of Cash-near-Cash Examine from LAF that in case of collections of cash 5. If the proceeds of encashment are greater than the Unsettle
due notice to the client/guarantor Loans (Deposits/TDR/NSC) near cash loans are formalities fulfilled. liability, residual amount credited to the account of the
and all other avenues of owner of the instrument (borrower/guarantors);
exhausted.
Business/49 Repayment Repayment Collateral is realized after giving Collections of Cash-near-Cash Examine from LAF that in case of collections of cash 6. In case, the amount is less than the liability (as in case Unsettle
due notice to the client/guarantor Loans (Deposits/TDR/NSC) near cash loans are formalities fulfilled. of existing matured clients), for settlement of the
and all other avenues of remaining liability, borrower/guarantors pursued as per
effecting recovery been process.
exhausted.
Business/49 Repayment Repayment Collateral is realized after giving Collections of Cash-near-Cash Examine from LAF that in case of collections of cash 7. An intimation of encashment (Annexure 25.3.6) Unsettle
due notice to the client/guarantor Loans (Deposits/TDR/NSC) near cash loans are formalities fulfilled. dispatched to the borrower/guarantors on the same date
and all other avenues of as and when encashment is realized.
exhausted.
Business/50 Repayment Repayment Proper due diligence perform in Loan Enhancement – Terms and Examine that all documentation and appraisal required Documentation and Appraisala) System generated repeat Unsettle
case of loan enhancement to Conditions for top loan enhancement is attached with LAF as per loan application generated for attaining the consent of
clients manual requirement. borrower.b) Fresh eCIB/MF-CIB.c) Fresh appraisal and
cash flow analysis and CO verifications as per cycle
based criteria.d) Normal loan approval matrix applied for
enhancement requests.e) Fresh Finance Agreement,
Group / Personal Guarantee etc. from borrower and
guarantor(s) - where required.f) NOC from third party /
partnersg) Stamp duties to be paid as per existing policy.
Business/51 Repayment Repayment Proper due diligence perform in Loan top-ups – Terms and Examine that all documentation and appraisal required Documentation and Appraisala) System generated repeat Unsettle
case of top up loan to clients Conditions for top up loan is attached with LAF as per manual loan application generated for attaining the consent of the
requirement. borrower.b) Fresh eCIB/MF-CIBc) No further appraisal
and cash flow analysis is required. CO verifications
conducted upon completion of 24 months loan tenor.d)
Loan approval matrix remain the same.e) No legal
documents signed-off for top-up requests.
Business/52 Repayment Repayment Proper due diligence perform in Loan Enhancement – Terms and Examine that eligibility criteria meet from LAF in case of Eligibility Criteriaa) Applicable for EMI or EQI loans Unsettle
case of loan enhancement to Conditions loan enhancement only.b) Loan enhancement available after 6 months of
clients loan disbursement for EMI Loans and 12 months for
EQILoansc) Current status of the loan Normal and never
in 30 DPD in last 6 months for EMI Loans and in last
12Months for EQI loans.d) In case of Group Loans,
enhancement only be processed if the whole group is
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Business/53 Repayment Repayment Proper due diligence perform in Loan top-ups – Terms and Examine that eligibility criteria meet from LAF in case of Eligibility Criteria Unsettle
a) Applicable for EMI or EQI
loans. b) Top-up facility available after 6 months of loan
disbursement for EMI Loans and 12 months for EQI
Loans.c) Current status of the loan Normal and never in
30 DPD in last 6 months for EMI Loans and for EQI loans
never in 30 DPD in last 12 Months.d) In case of Group
Loans, top-up only be processed if the whole group is
Business/56 Delinquency Management Delinquency Management Overdue clients are rigorously Delinquency Management a) Check overdue portfolio follow up log sheet to confirm a) NPL Follow-up by MFO & MFO-TL- Second Visit On Unsettle
followed up for recovery through that MFO and MFO-TL visited the Client/group member the 16th date of due dateFirst Notice/Reminder Serve
Business/57 Delinquency Management Delinquency Management Overdue clients are rigorously Delinquency Management a) Confirm from overdue portfolio follow up log sheet. a) NPL Follow-up by MFO, MFO-TL, CO & BM - Fourth Unsettle
followed up for recovery through b) Check dispatched register for confirmation of Second Visit On the 46th date of due date Second
personal contact and official Notice/Reminder also served to customer Notice/Reminder Serve
notices.
Business/58 Delinquency Management Delinquency Management Overdue clients are rigorously Delinquency Management Check from dispatched record 3rd Notice (Annexure Third Notice/Reminder Serve Unsettle
notices.
Business/59 Delinquency Management Delinquency Management Due diligence activity by NPL Due Diligence Check in case a loan not recovered on or before 150th 1. In case a loan not recovered on or before 150th day of Unsettle
CO/ARM/RMD being day of the due date, branch initiated due diligence the due date, branch initiate due diligence process and
independent review/follow-up of process and complete it by 179 DPD. complete it by 179 DPD.
Business/59 Delinquency Management Delinquency Management Due diligence activity by NPL Due Diligence Check in case a loan not recovered on or before 150th 2. Each MFO complete basic information duly verified Unsettle
CO/ARM/RMD being day of the due date, branch initiated due diligence from field in an excel based file (Annexure 23.3.2) for all
independent review/follow-up of process and complete it by 179 DPD. the NPLs (=>150DPD) belongs to him/her stating the
NPL clients exceeding 150 DPD customer’s identification information, reasons of default,
recovery expectations along with the PTP date/period.
Business/59 Delinquency Management Delinquency Management Due diligence activity by NPL Due Diligence Check in case a loan not recovered on or before 150th 3. Each MFO hand over completed sheet to CO by Unsettle
CO/ARM/RMD being day of the due date, branch initiated due diligence 165DPD, who further consolidate the data received from
independent review/follow-up of process and complete it by 179 DPD. all MFOs and endeavour to verify all cases independently
NPL clients exceeding 150 DPD and validate the data. CO complete his/her verification by
179 DPD and forward complete report to BM for review
and sign-off by the MFO/TL/BM
Business/59 Delinquency Management Delinquency Management Due diligence activity by NPL Due Diligence Check in case a loan not recovered on or before 150th 4. CO forward the signed report to ARM by maximum Unsettle
CO/ARM/RMD being day of the due date, branch initiated due diligence 190DPD (within 10 days of completion), whereas, ARM
independent review/follow-up of process and complete it by 179 DPD. review and cross verify the data/due diligence with
NPL clients exceeding 150 DPD CO/BM (if needed). ARM shared branch wise
consolidated data with AM & DH. ARM shall also
randomly select ~5% of clients to validate the
effectiveness and genuineness of due diligence process
during his/her scheduled post disbursement field visits of
the branches.
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Business/59 Delinquency Management Delinquency Management Due diligence activity by NPL Due Diligence Check in case a loan not recovered on or before 150th 5. ARM forward the final report to designated staff at Unsettle
CO/ARM/RMD being day of the due date, branch initiated due diligence RMD-HO with cc to Head RMD by 209DPD for
independent review/follow-up of process and complete it by 179 DPD. consolidation, central repository and management
NPL clients exceeding 150 DPD reporting.
Business/59 Delinquency Management Delinquency Management Due diligence activity by NPL Due Diligence Check in case a loan not recovered on or before 150th 6. Based on the local situation, DH/AM/ARM recommend Unsettle
CO/ARM/RMD being day of the due date, branch initiated due diligence legal actions/recovery suits against any defaulter/group
independent review/follow-up of process and complete it by 179 DPD. to Head RMD and COO for approval on case on case
NPL clients exceeding 150 DPD basis. However legal suits dealt by area management.
Business/60 Delinquency Management Delinquency Management Overdue clients are followed up Follow-up on Normal Clients Check loan falling due listing by MFO generated by 1. Team Leader (TL–MFO) of every branch/unit generate Unsettle
for recovery through visit and branch and MFO make follow up from clients for recovery the “Loan Falling Due Listing by MFO” from system for
official notices. of instalment before due date. the branch as well as the PP-SO on the last day of every
month, for the following month. e.g. “Loan Falling Due
Listing by MFO” for July extracted on the 30th of June.
Business/60 Delinquency Management Delinquency Management Overdue clients are followed up Follow-up on Normal Clients Check loan falling due listing by MFO generated by 2. BM arrange a detailed meeting with the MFOs & TL to Unsettle
for recovery through visit and branch and MFO make follow up from clients for recovery discuss the follow up plan.
Business/60 Delinquency Management Delinquency Management Overdue clients are followed up Follow-up on Normal Clients Check loan falling due listing by MFO generated by 3. Each MFO given his/her “Loan Falling Due Listing”. Unsettle
for recovery through visit and branch and MFO make follow up from clients for recovery Each MFO asked to ensure that falling due for each day
official notices. of instalment before due date. is recovered before or on due date by close of business.
Business/60 Delinquency Management Delinquency Management Overdue clients are followed up Follow-up on Normal Clients Check loan falling due listing by MFO generated by 4. The MFO make phone call/SMS/personal visit to all Unsettle
for recovery through visit and branch and MFO make follow up from clients for recovery relevant individual borrowers/Group Leaders/VO
official notices. of instalment before due date. President to remind them of the due date and due
amount. The reminder phone calls/SMS/visits conducted
at least 7 days in advance from the due date. In case of
bullet loan recovery, pre-emptive contact made at the
time of crop harvesting or one month before the due
date.
Business/61 Delinquency Management Delinquency Management Overdue clients are rigorously Delinquency Management Check MFO log sheet to confirm that BM/TL/MFO visited Continue follow up by BM/TL/MFO on fortnightly basis Unsettle
notices.
Business/62 Delinquency Management Delinquency Management Overdue clients are rigorously Delinquency Management Check overdue portfolio follow up log sheet to ensure NPL Follow-up by MFO - First VisitOn the 5th date of due Unsettle
followed up for recovery through MFO paid personal visit on the 5th day of due date or on date
notices.
Business/63 Delinquency Management Delinquency Management Overdue clients are rigorously Delinquency Management Confirm from overdue portfolio follow up log sheet NPL Follow-up by MFO, MFO-TL & BM - Third Visit On Unsettle
followed up for recovery through the 26th date of due date
notices.
Business/64 Delinquency Management Delinquency Management To ensure that branch staff have General Requirements w.r.t NPL Examine during field visit that in case of overdue loans: Visits are made to NPL clients and logged as per manual Unsettle
knowledge about existence of a) Reasons for delay. b) Expected promise to pay date. c) requirements.
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Business/65 Delinquency Management Delinquency Management Overdue clients are rigorously Delinquency Management Log of visits of BM/TL/CO/MFO shall be recorded in Log of visits maintained by branch Unsettle
notices.
Business/68 Collateral Management Collateral Management PG is valid and properly Personal Guarantee (PG ) 1) Check criteria laid down manual for personal Criteria for Borrowers own Personal Guarantee (PG) is Unsettle
documented as collateral guarantee meet by branch before loan disbursement fulfilled:a) Who have been part of group previously;b)
2) Check that legal documents obtained by branch in cae Who have established desired credit history with the
of personal guarantee(PG) Bank as specified above in 9.4.c) Particular product
3) To extend a loan against the PG, credit appraisal and allows entertaining such clients.
Business/68 Collateral Management Collateral Management PG is valid and properly Personal Guarantee (PG ) 1) Check criteria laid down manual for personal To extend a loan against the PG, clients own credentials Unsettle
documented as collateral guarantee meet by branch before loan disbursement are appraise as specified in the Credit Manual and
2) Check that legal documents obtained by branch in cae Product Programs.
Business/68 Collateral Management Collateral Management PG is valid and properly Personal Guarantee (PG ) 1) Check criteria laid down manual for personal CO shall verify client’s own credentials as specified in the Unsettle
documented as collateral guarantee meet by branch before loan disbursement Credit Manual and Product Programs.
Business/68 Collateral Management Collateral Management PG is valid and properly Personal Guarantee (PG ) 1) Check criteria laid down manual for personal Legal Documents are obtained:a) Demand promissory Unsettle
documented as collateral guarantee meet by branch before loan disbursement note (Annexure 14.4 (a));b) Finance Agreement
2) Check that legal documents obtained by branch in cae (Annexure 14.4 (b)).
Business/68 Collateral Management Collateral Management PG is valid and properly Personal Guarantee (PG ) 1) Check criteria laid down manual for personal Release - Null & Void after full repayment of loan Unsettle
Business/69 Collateral Management Collateral Management A valid 3rd Party guarantee is Third Party Personal Guarantee 1) Examine criteria for eligible guarantor in case of salary Criteria for Eligible Guarantor – Salary Persona) Eligible Unsettle
available with proper (3PG) person and businessman or agriculturist met by branch Guarantor is Salary Personb) Should be between 18 to
documentation and legal 2)To extend a loan against the 3PG, credit appraisal and 60 years;c) Employee having permanent employment in
requirements are met. verification of the client own credentials as private or govt. institution;d) Having monthly net salary
specified in the Credit Manual and Product Programs (after netting of his/her own loan instalment, if any) at
sufficed. least 3 times greater than the loan instalment amount.
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Business/69 Collateral Management Collateral Management A valid 3rd Party guarantee is Third Party Personal Guarantee 1) Examine criteria for eligible guarantor in case of salary Criteria for Eligible Guarantor - A Businessman or Unsettle
available with proper (3PG) person and businessman or agriculturist met by branch Agriculturista) Should be between 18 to 60 years;b)
documentation and legal 2)To extend a loan against the 3PG, credit appraisal and Having net worth of at least 3 times greater than the loan
requirements are met. verification of the client own credentials as amount;c) The businessman may have NTN and shall be
specified in the Credit Manual and Product Programs required to provide his annual wealth return lodged with
sufficed. FBR. In case, he/she does not have NTN, a bank
3) Examine loan officer completed the Guarantor’s Net statement for at least last 12 months shall be required.
worth Assessment part of LAF. The total credit transactions in this statement should be
4) Examine following legal documents obtained in case of at least 3 times greater than the loan amount;d) One
a businessman or agriculturist Guarantor cannot give Guarantee for more than one
5) Check in case of death of guarantor, the client followed borrower
Business/69 Collateral Management Collateral Management A valid 3rd Party guarantee is Third Party Personal Guarantee 1) Examine criteria for eligible guarantor in case of salary Release of Guarantee1. Upon full repayment of the loan, Unsettle
available with proper (3PG) person and businessman or agriculturist met by branch the Guarantee will automatically become null and void;2.
documentation and legal 2)To extend a loan against the 3PG, credit appraisal and The guarantee document does not need to be released
requirements are met. verification of the client own credentials as to the client upon repayment of the loan.
sufficed.
Business/69 Collateral Management Collateral Management A valid 3rd Party guarantee is Third Party Personal Guarantee 1) Examine criteria for eligible guarantor in case of salary Legal Documents obtaineda) Demand promissory note Unsettle
available with proper (3PG) person and businessman or agriculturist met by branch signed by borrower (Annexure 14.4 (a));b) Finance
documentation and legal 2)To extend a loan against the 3PG, credit appraisal and Agreement signed by borrower (Annexure 14.4 (b);c) 3rd
requirements are met. verification of the client own credentials as party personal guarantee signed by guarantor (Annexure
specified in the Credit Manual and Product Programs 15.5 )
sufficed.
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Business/69 Collateral Management Collateral Management A valid 3rd Party guarantee is Third Party Personal Guarantee 1) Examine criteria for eligible guarantor in case of salary Appraisal1. Appraisal of the guarantor conducted on the Unsettle
available with proper (3PG) person and businessman or agriculturist met by branch parameters of customer as specified in the credit
documentation and legal 2)To extend a loan against the 3PG, credit appraisal and manualand product manual i.e. residence, workplace,
requirements are met. verification of the client own credentials as credit worthiness including eCIB, MF-CIB and verisys
specified in the Credit Manual and Product Programs etc.2. Any liability with any financial institution appearing
sufficed. in the eCIB considered while making his/her NetWorth
3) Examine loan officer completed the Guarantor’s Net report.3. The loan officer complete the Guarantor’s Net
worth Assessment part of LAF. worth Assessment part of LAF.
Business/69 Collateral Management Collateral Management A valid 3rd Party guarantee is Third Party Personal Guarantee 1) Examine criteria for eligible guarantor in case of salary CO Verification1. CO verification of the guarantor Unsettle
available with proper (3PG) person and businessman or agriculturist met by branch conducted on the parameters of customer as specified in
documentation and legal 2)To extend a loan against the 3PG, credit appraisal and the creditmanual and product manual i.e. residence,
requirements are met. verification of the client own credentials as workplace, credit worthiness including eCIB/MF-CIB and
specified in the Credit Manual and Product Programs verisys etc;2. Additionally, source of income verified
sufficed. through documents as well as physical verification if
3) Examine loan officer completed the Guarantor’s Net deemed necessary by the CO.
Business/69 Collateral Management Collateral Management A valid 3rd Party guarantee is Third Party Personal Guarantee 1) Examine criteria for eligible guarantor in case of salary Death of Guarantor Unsettle
documentation and legal 2)To extend a loan against the 3PG, credit appraisal and In case of death of guarantor, the client followed
requirements are met. verification of the client own credentials as up for recovery of the loan. The client may be asked to
specified in the Credit Manual and Product Programs arrange another guarantor.
sufficed.
Business/70 Collateral Management Collateral Management Release of collateral in specific Release of Collateral in Special a) Examine from vouchers that in case of death or Death or Permanent Loss of Senses of Borrower/Owner Unsettle
circumstances is adequately Circumstances permanent loss of senses of borrower/owner of collateral, of CollateralWhether documents obtained from the legal
documented and approved. the collateral release to legal heirs and owner of the heirs for release of collateral;a) Valid Power of Attorney
collateral b) duly attested by the Court;b) Succession Certificate;c)
Examine that all required documents available in bank Death Certificate/Medical Certificate in case of loss of
record from the legal heris for release of collateral. senses;d) CNICs of legal heirs;e) Wherever the Court
requires any additional information/confirmation from the
bank for the issuance of thedocuments mentioned above,
the branch provide the same.
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Business/70 Collateral Management Collateral Management Release of collateral in specific Release of Collateral in Special a) Examine from vouchers that in case of death or a) Customer is owner of the collateral, collateral Unsettle
circumstances is adequately Circumstances permanent loss of senses of borrower/owner of collateral, (documents) released to the legal heirs as per court
documented and approved. the collateral release to legal heirs and owner of the order.b) Customer is not the owner of the collateral,
collateral b) collateral (documents) released to the owner after
Examine that all required documents available in bank verifications (original CNIC & loan documents);c) In case
record from the legal heris for release of collateral. of death/permanent loss of senses of the owner who was
not the customer, collateral (documents) released to the
legal heirs of the owner as per court order
Business/71 Collateral Management Collateral Management Valid property documents are Property a) Examine that types of collaterals fall under criteria laid Type of Collateralsa) Whether property is residential, Unsettle
kept by the branch as collateral down in manual and eligible property documents are kept agricultural or commercial. It can be also residential or
as collaterals by branch b) Examine eligible property commercial plot, house, shop or flat, cultivable agriculture
documents are properly obtained from clients and land, etc.b) The property being offered as collateral
available in branch record. situated in the area, which falls within the jurisdiction of
the branch/PB/SOc) The property is owned by the
applicant or any other person. The property can be
owned singly or jointly by two or more owners.
Business/71 Collateral Management Collateral Management Valid property documents are Property a) Examine that types of collaterals fall under criteria laid Eligible Property Documentsa) Registry of Property: Sale Unsettle
kept by the branch as collateral down in manual and eligible property documents are kept Deed, Gift Deed, Lease and sub-lease Deed for
as collaterals by branch b) Examine eligible property ownership, Surrender Deed duly registered with sub-
documents are properly obtained from clients and registrar/public authority upon payment of prescribed
available in branch record. duties;b) Allotment Letter: Duly issued by any Society or
Land Development Authority. c) Pass Book: For
agricultural land along with latest Fard/Jamabandi, Naqle
Inteqal/mutation certificate.d) Additional Documents:
Such as Non-Encumbrance Certificate, No Objection
Certificates, Search Forms. However Extract Forms (for
Sindh) and Fard e Milkiyat (Rest of the country) is
mandatory to be provided along with the title document.
In case whereExtract Form/Fard e Milkiyat is not
available true certified copy of mutation will be provided
by the client;e) In Case of Joint Properties: Joint owners
deemed as guarantors of the loan. In such cases, all
owners have acquired age of majority i.e. above 18 years
exists
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Business/71 Collateral Management Collateral Management Valid property documents are Property a) Examine that types of collaterals fall under criteria laid Appraisal/ Valuation of Propertya) For Agriculture Land: Unsettle
kept by the branch as collateral down in manual and eligible property documents are kept Market value information can be provided on a Fard
as collaterals by branch b) Examine eligible property document (as per average sale price in the area by
documents are properly obtained from clients and patwari); For any reason land value is not provided by the
available in branch record. patwari, branch may take valuation report from local
estate agent.b) For Commercial/Residential Property:
Assessment of market value of property conducted jointly
by CO and BM. Both of them visit two local real estate
agents for assessment of property value and update the
information on Annexure 20.3.2 and sign-off;c) MFO/RO
verify the property physically (independently or along with
the customer) and confirm the ownership from the
neighbours;d) MFO/RO also verify the market value of
the property by making inquiries from 2 local estate
agents in the area. Documentary evidence of the
valuation not required. However, the loan officer include
the details of the source of information in the Appraisal
Form and sign-off (on space available).
Business/71 Collateral Management Collateral Management Valid property documents are Property a) Examine that types of collaterals fall under criteria laid Independent Verification of Property or Property Unsettle
kept by the branch as collateral down in manual and eligible property documents are kept Documentsa) The Credit Officer conduct preliminary
as collaterals by branch b) Examine eligible property review of the property documents for authenticity, validate
documents are properly obtained from clients and the market value of the property and review the loan
available in branch record. amount recommended accordingly. Wherever felt
necessary, the CO may also conduct physical verification
of the property and check with relevant authorities;b) The
property evaluated by third party evaluators like PBA or
else as and when decided by the CCC.c) For residential
and commercial property, legal opinion on the
genuineness of the documents sought (on Annexure
20.4.4) by the branch from the legal counsel already on
the panel of the branch
Business/72 Collateral Management Collateral Management Gold is securely kept at the Gold Bar or Gold Ornaments All required legal and processing documents obtained by Legal and Processing Documenta) Saraf Certificate Unsettle
branch as per IFP manual branch before making disbursement (Annexure 19.2.5);b) Pledge Deed for Gold collateral
requirements (Annexure 19.6 (b));c) Finance Agreement (Annexure
14.4. (b));
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Business/73 Collateral Management Collateral Management Gold is securely kept at the Gold Bar or Gold Ornaments Assessment of gold is as per SOP and all required Assessment of Golda) The assessment of gold Unsettle
branch as per IFP manual verification and approval maintained by branch ornaments conducted by jewellers on panel of the branch
requirements preferably in the branch premises in the presence of
borrower & designated bank staff. b) In case if
assessment carried out at the place of goldsmith the CO
or the concerned MFO/RO accompany the client for the
assessment of collateral.c) Jeweller assess the gross
and net weight of the gold on the purity of 24 carats and
complete the Saraf certificate (Annexure 19.2.5);d).
MFO/CO further determine the value of gold on Saraf
Certificate (Annexure 19.2.5 Section D) as per rates
communicated by RMD-HO;e) . Rates updated centrally
by CPU based on RMD-HO communicated rates.
MFO/CO to only punch thenet weight of the gold and the
total value is calculated by the system. f) The Saraf
certificate (Annexure 19.2.5) have Quadruplicate copies.
Original to be packed inside the sealed bag and the rest
each one will be retained by the jeweller, customer and
the branch;g) The jeweller pack the Gold ornaments in
pouch along with the original copy of the Saraf Certificate
(Annexure 19.2.5) and seal the bag properly. Jeweller
hand over the sealed bag/pouch to the client;h) The client
return to the branch along with the sealed bag on the
same dayi). Assessment charges paid upfront by the
customer to the jeweller.
Business/74 Collateral Management Collateral Management Gold is securely kept at the Gold Bar or Gold Ornaments Check from CO verification performed and available in CO Verificationa) Assessment has been done by the Unsettle
branch as per IFP manual record jeweller authorized by CO;b) Collateral appraisal has
requirements been done by the Jeweller in designated official’s
presence;c) Saraf Certificate (Annexure 19.2.5) is sealed
inside the transparent bag;d) Signature of
Jeweller/authorized signatories match with the signatures
in the Agreement signed;e) Margin available on collateral
is satisfactory;f) Collateral bag number is as per the
Register of Collateral Bags, and is properly sealed;g)
Consent of the owner of the collateral has been
obtained;h) On random basis (where CO has not
accompanied the client for collateral appraisal at Jeweller
place), CO to weigh the sealed collateral bag (on the gold
weighing machine/scale available at the branch) and note
the gross weight. CO leave remarks on the branch copy
of the Saraf Certificate (Annexure 19.2.5) that gross
weighthas been checked and found correct and sign-off.
Business/75 Collateral Management Collateral Management Release of collateral in specific Release of Collateral in Special Check SPA accompanied by medical certificate obtained Owner of the Collateral is not Able to Appear In Person Unsettle
circumstances is adequately Circumstances before collection of collateral. due to Health Issues (Other than Permanent Loss of
documented and approved. Senses)a) Owner issue a Special Power of Attorney
(SPA) preferably infavour of nominee to collect the
collateral (document) accompanied by medical
certificateb) Based on verifications (CNIC, Loan
application), BOM release the collateral (document) to
authorizedperson
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Business/76 Collateral Management Collateral Management Collateral documents are kept by Loans guaranteed by Fixed Check type of receiveable availed by client and Eligible Type of Receivablea) Salary / Pension A/c with FMFB Unsettle
the branch and Pension/Salary Income (Salary/Pension) Institutions marked under two categories, mentioned in and direct debit of monthly instalments;b) Post Dated /
received from approved eligible manual from LAF. Undated Cheques in case a salary/pension account is
insititutions. a) Check before disbursement of loan, at least one time not maintained with FMFB;c) Pledge of Pension Book in
salary/pension must be credited in the same account; case a pension account is not maintained with FMFB.
17.4.5).
Business/76 Collateral Management Collateral Management Collateral documents are kept by Loans guaranteed by Fixed Check type of receiveable availed by client and Eligible Eligible Institutions (EIs)a) Category A - All AKDN Unsettle
the branch and Pension/Salary Income (Salary/Pension) Institutions marked under two categories, mentioned in Institutions & All Government Organizations that agree to
received from approved eligible manual from LAF. open Salary /Pension Accounts with FMFB;b) Category B
insititutions. a) Check before disbursement of loan, at least one time - Other Government Institutions / Departments that does
salary/pension must be credited in the same account; not agree to open salary / PensionA/c. Private
b) Bank A/c of the customer linked with the loan; organization are also eligible and considered as category
c) Check the client provide unconditional debit authority B whether willing to transfer salaryaccount or not.
17.4.5).
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Business/76 Collateral Management Collateral Management Collateral documents are kept by Loans guaranteed by Fixed Check type of receiveable availed by client and Eligible EIs Induction/De-listing Process1. All EIs approved by Unsettle
the branch and Pension/Salary Income (Salary/Pension) Institutions marked under two categories, mentioned in RMD/Head Office;2. An approval of one organization
received from approved eligible manual from LAF. valid for the Area. Once the approval from HO has been
insititutions. a) Check before disbursement of loan, at least one time received forone institution, the power to accord approval
salary/pension must be credited in the same account; for this institution in different branches vested to the Area
b) Bank A/c of the customer linked with the loan; Manager (AM) and Area Risk Manager (ARM) jointly..3.
c) Check the client provide unconditional debit authority For organizations, which have national/provincial level
to the Bank to deduct the loan instalments from his presence, one approval from HO sufficient forpan
account as per standard format given in the (Annexure Pakistan/provincial basis. HO accordingly intimate every
17.4.5). Area upon such approval.4. Approval for eligible
Check Pledge Deed (Annexure 17.5.1) obtained institutions sought jointly by the AM and ARM as per the
prescribed format(Annexure 17.3.4)5. Both Government
and Private Organizations, as categorized above are
eligible. However, it needs to be ensured by the AM and
ARM that the organization/department has no known
fund constraints, which limits timely salary payments and
jeopardizes loan repayments.6. An approved list of
Eligible Institutions maintained by each branch.7. Based
on periodic reviews, RMD–HO review the delisting of any
EI in coordination with Business, ifdeemed necessary. In
case of decision on delisting of any EI, all branches in the
Area informed by theArea Manager with CC to line
management, ARM and HO-RMD accordingly for
implementing necessaryaction8. An institution which has
been suspended can be reconsidered for future
disbursements, only when all overdue recoveries have
been made, and evidence of timely salary disbursements
is available for a period of at least 6 months. In order to
re-commence these disbursements, the BM raise a
request with justifications to the AM and ARM. Thereafter,
approval sought from RMD - HO for the same;9. The
RMD – HO maintain a list of all approved
institutions/departments for each Area and pan-bank.
Business/76 Collateral Management Collateral Management Collateral documents are kept by Loans guaranteed by Fixed Check type of receiveable availed by client and Eligible Salary/Pension A/C Unsettle
the branch and Pension/Salary Income (Salary/Pension) Institutions marked under two categories, mentioned in a) Under the
received from approved eligible manual from LAF. arrangement, the organization transfer monthly
insititutions. a) Check before disbursement of loan, at least one time salary/pension directly to borrower’s FMFB account.b)
salary/pension must be credited in the same account; Before disbursement of loan, at least one time
b) Bank A/c of the customer linked with the loan; salary/pension credited in the same account;c) Bank A/c
c) Check the client provide unconditional debit authority of the customer linked with the loan.d) The client provide
to the Bank to deduct the loan instalments from his unconditional debit authority to the Bank to deduct the
account as per standard format given in the (Annexure loan instalments from his account as per standard format
17.4.5). given in the (Annexure 17.4.5)
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Business/76 Collateral Management Collateral Management Collateral documents are kept by Loans guaranteed by Fixed Check type of receiveable availed by client and Eligible Legal DocumentsBesides documents mentioned in the Unsettle
the branch and Pension/Salary Income (Salary/Pension) Institutions marked under two categories, mentioned in Credit Manual, Pledge Deed (Annexure 17.5.1) and
received from approved eligible manual from LAF. Pension Book whereapplicable or any other additional
insititutions. a) Check before disbursement of loan, at least one time documents,
17.4.5).
Business/77 Collateral Management Collateral Management Gold is securely kept at the Gold Bar or Gold Ornaments During field visit, safe keeping of gold and proper register Safe Keeping of Gold/Vault Managementa) The client Unsettle
branch as per IFP manual of securities gold collateral are maintained by branch acknowledge the hand-over of collateral in Register of
requirements Securities-Gold Collateral (Annexure 19.7.1);b) The BOM
write the respective Control # as in the Registers of
Securities-Gold Collateral on the bag/pouch with a
permanent marker along with the signature;c). Register of
Securities-Gold Collateral signed off by all custodians
acknowledging receipt and deposit of collateral. The
BOM complete the Register of Securities-Gold
Collaterald). All gold bags/pouches placed in a
separate/dedicated Gold Safe Box placed in existing
Strong Room in the designated branchese) The keys of
this box in the custody of the three joint custodians i.e.
Branch Manager, BOM and a designated Teller and
handled and operated as per the Banking Operations
Manual of the bank.However, Separate key movement
register for the Gold Safe Box will be maintained by the
BOM;f) A centralized recording camera installed in the
vault to record operations of the vault. The camera
recordings available for review online at respective Area
Office and HO staff;g) Backup and Archival of camera
recording maintained by the vendor as per the
outsourcing arrangement, which may be amended from
time to time.
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Business/78 Collateral Management Collateral Management Collateral documents are kept by Loans guaranteed by Fixed Examine all mandatory requirement full filled by branch Verification of Pensiona) At the time of loan application, Unsettle
the branch and Pension/Salary Income (Salary/Pension) before disbursement of loan to pensioner borrower required to submit the document proving the
received from approved eligible issuance of pensions i.e. copy of Pension Book (PB) or
insititutions. Service Book / any other document along with 06 months
bank statement showing the regular credits of the
pension;b) In case of EOBI where generally PB and Bank
A/C is not in practice, copy of EOBI card and mini
statement of the ATM Debit Card sought from the
borrower.c). In case, pension is transferred in FMFB
account, CO ensure that at least 01 pension is credited
into the FMFB A/c.d). In case, pension is being paid
through or transferred in another bank account of the
borrower, CO conduct verification of bank statement from
the issuing authorities of the relevant institutions and get
it signed and stamped.e) In case of EOBI, pension’s
claim verified through EOBI portal being handled by the
ECIB/EOBI
Verification Officer at Head Office. a) Request for
EOBI pension verification e-mailed to ECIB desk along
with client’s CNIC no.b) The ECIB Desk officer perform
online EOBI pension verification and send back to branch
the screen shot of ‘Pension Claim Status’ screen.c) Loan
Officer review the PDF of ‘Pension Claim Status’d) If
records exist as per EOBI and Pension Claim Status is
shown as ‘Approved’ Loan Officer canprocess loan;e)
The Loan Officer take print of the PDF report of EOBI
‘Pension Claim Status’’ and attach it with client’s LAF.
Business/79 Collateral Management Collateral Management Client and bank interest are Group Guarantee Examine characteristics of group from LAF, Check group Characteristics of Groupa) Members living or working, not Unsettle
secured for the group members size is according to manual and also Examine LAF to more than 2 KMs radius.b) Unique namec) Check all
under group guarantee and GL ensure that selection of GL carried our after fulfillment of group members extended loans on individual basis.d)
selection made after fulfilment of all manual requirement Check all group members have the same scheme, with
manual requirement. the same loan tenor/maturity date and repayment
structure.
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Business/79 Collateral Management Collateral Management Client and bank interest are Group Guarantee Examine characteristics of group from LAF, Check group Group CompositionLocation Unsettle
secured for the group members size is according to manual and also Examine LAF to Minimum MaximumRural (Mountainous)
under group guarantee and GL ensure that selection of GL carried our after fulfillment of 8 20Rural (Plain)
selection made after fulfilment of all manual requirement 8 20Urban/Semi Urban 3
manual requirement. 10
2. Existing groups above the
maximum limit entertained as it is3. Two Blood relatives
in one group permissible only in a group size of 5 and
above subject to separatebusiness/economic activity for
each member.4. Members living in rented premises in a
group not exceed 50%.5. The number of start-up clients
not exceed 50% in any group.6. The number of rented
and start-up clients together not exceed 50% in any
group.7. New Induction of a member is allowed at the
time of repeat loan in all groups within allowed minimum-
maximum group size.8. Existing client, whose group has
disbanded due to voluntary or mandatory drop-out,
inducted in another existing or new group. In this case,
the existing client inducted treated as a repeat client as
per his/her loan cycle.
Business/79 Collateral Management Collateral Management Client and bank interest are Group Guarantee Examine characteristics of group from LAF, Check group Selection of Group Leader (GL)1) GL’s Name highlighted Unsettle
secured for the group members size is according to manual and also Examine LAF to in Group Guarantee Deed (Annexure 8.3.1)2) GL
under group guarantee and GL ensure that selection of GL carried our after fulfillment of preferably be a literate, having capacity to exert social
selection made after fulfilment of all manual requirement pressure on the defaulting group members, and
manual requirement. capability to manage group members;3) The GL living in
locality for a period of at least 2 years;4) The Group
Leader changed on annual basis.
Business/79 Collateral Management Collateral Management Client and bank interest are Group Guarantee Examine characteristics of group from LAF, Check group Responsibilities of Group Leader1. Ensure collection of Unsettle
secured for the group members size is according to manual and also Examine LAF to on-time instalments according to the repayment schedule
under group guarantee and GL ensure that selection of GL carried our after fulfillment of and deposit the same with the Bank, if members of the
selection made after fulfilment of all manual requirement group request for the same. Otherwise it’s prime
manual requirement. responsibility of the borrower to deposit the loan
instalment in person at bank or designated collection
points. In case of any pocketing by GL, individual group
member be accountable to clear his/her dues.2. Ensure
that all group members attend meetings conducted by
the Bank.3. Help the Bank and members in case of
disputes.4. Monitor proper utilization of loans by the
members.5. Facilitate the Bank in recovering outstanding
loans from default members or members leaving their
place of residence / business.6. Inform all members of
any changes in the Bank’s loan policies and
procedures.7. On the services of being GL and fulfilling
the responsibilities GLs can be paid incentives in shape
of rebate in the mark-up. The same communicated
separately through circular/letter to the branches.
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Business/79 Collateral Management Collateral Management Client and bank interest are Group Guarantee Examine characteristics of group from LAF, Check group Monitoring of Groups1. In order to build better Unsettle
secured for the group members size is according to manual and also Examine LAF to relationship with the customers, MFO/RO continue to
under group guarantee and GL ensure that selection of GL carried our after fulfillment of conduct schedule meetings during the tenure of the loan
selection made after fulfilment of all manual requirement and monitor that the group is intact, loan is being utilized
manual requirement. as mentioned in the loan application and repayment is
confirmed.2. First meeting with the group conducted
within 30 days of the disbursement and then quarterly
meetingto be conducted with the group. However,
mandatory follow-up must be made to the groups 1
month before harvest.3. Preferably, 75% of the members
attend the meetings. Clients conveyed that if 75% of
participationis not ensured in meeting, the next loan
increment may be affected.4. Meetings to be conducted
in field at residence/work place of the customers or
common sitting arranged by the borrowers.5. Record of
meetings maintained by the MFO on annexure 9.14.2.a
Post Disbursement Monitoring Form (MFO).
Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash Type of Collateralsa) Deposit in Current, Saving or TDR Unsettle
marked by the branch against Certificates deposits/saving certificates. A/c at FMFB either at relevant branch or any other
loan as collateral with proper branch of FMFB;b) National Saving Certificates including
documentation. Defence Saving Certificate, Special Saving Certificates
etc.
Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash Specific Requirement of Collaterals for Deposit Account Unsettle
marked by the branch against Certificates deposits/saving certificates. at FMFBa) Deposit account (CASA/TDR) in the name of
loan as collateral with proper the client him/herself or a 3rd Party Guarantor;b) TDR
documentation. preferably mature after the maturity of the loan. However,
if the TDR’s maturity date is before the loan maturity
date, at the time of seeking a loan, the deposit holder
give advance request for auto-roll at maturity.c) Single
collateral is acceptable against multiple loans. Similarly,
one loan can be given against multiple collaterals.
Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash Specific Requirement of Collaterals for National Saving Unsettle
marked by the branch against Certificates deposits/saving certificates. Certificates - NSCsa) Certificates are not issued under
loan as collateral with proper Behbood Fundb) No loan provided against certificates of
documentation. minorsc) Certificates, which have been issued less than 6
month earlier, not be acceptabled) The Saving Certificate
mature after the maturity of the loan. However.e) The
Bank not receive the profit and the client will be allowed
to avail periodical profits. For this matter, the clients
issued NOC (Annexure 18.3.7).
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Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash Collateral Appraisal of Deposit Account at FMFBa) Unsettle
marked by the branch against Certificates deposits/saving certificates. Whether the client give details of collateral at the time of
loan as collateral with proper application. A latest A/c statement specifying the
documentation. depositbalance amount attached. In case of TDR, details
of TDR Nos, amount (encashment/face value), and
issuing authority provided. TDR attached;b) If collateral
is owned by 3rd party, consent of the 3rd party guarantor
obtained along with his/her signatures at the given space
in the LAF;c) The MFO validate the existence and details
of the deposit, along with the maturity value (TDRs)
through desk review and interview with the client. In case
of TDR without periodical profit payments, the
encashment value determined by the certificate issued by
BOM/BM as per format given in (Annexure 18.4.3);d) The
value of the collateral determined taken to determine the
loan amount, as per the LTV ratio given in the Product
Program;e) Physical verification of house and business
by MFO/TL is not required for general loans, however in
case ofenterprise loans (Roshanzar Product), business
Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash Collateral Appraisal of National Saving Certificate Unsettle
loan as collateral with proper a) The client give details of
documentation. collateral (copies of the certificates) at the time of
application;b) In case, client intends to avail loan against
the encashment value of DSCs, the client issued a letter
addressed to the concerned authority for confirmation of
encashment value of the said certificates (Annexure
18.5.2.);c) The confirmation of encashment value issued
by the issuing authority and retained for record in the
client’s file;d) The MFO/RO validate the details of the
NSC and determine the loan amount accordingly, as per
the LTV ratio given in the Product Program;
e)Physical verification of house and business by MFO/TL

is not required for general loans, however in case of
enterprise loans (Roshanzar Product), business
Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash CO Verificationa) The CO conduct the desk review of the Unsettle
marked by the branch against Certificates deposits/saving certificates. collateral documents (original & copies) and validate the
loan as collateral with proper collateral documents based on the appraisal and analysis
documentation. conducted by the MFO/RO;b) After approval of the loan,
CO verify the lien mark on Saving Certificates from the
authorities.c) Physical verification of house and business
by CO is not required for general loans, however in case
of enterprise loans (Roshanzar Product), business
verification is must.
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Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash Legal and Processing DocumentsDeposit Account at Unsettle
marked by the branch against Certificates deposits/saving certificates. FMFBa) Letter of Lien and Set-off (Annexure 18.8.1);b)
loan as collateral with proper The 3rd party guarantee shall be executed on a Personal
documentation. Guarantee Deed (Annexure 15.5);c) Original TDR
certificates (if issued by the Bank);
National Saving Certificatesa) Letter of Lien and Set-off
from the client (Annexure 18.8.1) to the concerned
Manager NSC/Certificate Issuing Authority;b) Letter from
the Bank (Annexure 18.9.1) providing details of the
proposed loan;c) Pledge Deed (Annexure 18.9.6);d)
Original saving certificates/instruments.
Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash Lien Marking of Deposits at FMFBa) Once the loan is Unsettle
marked by the branch against Certificates deposits/saving certificates. approved, the client/guarantor provide a Letter of Lien
loan as collateral with proper and Set-off (Annexure 18.8.1);b) Whether the BM/BOM
documentation. forwards the Letter of Lien to CPU-Manager or
designated staff for lien-mark. CPU further establish the
lien on the account/TDR.c) The lien on Deposits/TDR
marked, and transaction in corresponding account free to
be withdrawn by the deposit holder;d) Upon CPU
endorsement that the lien has been marked, the
BM/BOM process the disbursement subject to completion
writing by the CPU on letter of lien and set-off as per the
approval decision;e) While booking the loan
disbursement in the system, the BOM update the
Collateral Report in the MIS
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Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash Lien Marking of External Deposits (Saving Certificates)a) Unsettle
marked by the branch against Certificates deposits/saving certificates. Once the loan is approved, a Letter of Lien and Set-off
loan as collateral with proper from the client (Annexure 18.8.1) for the concerned
documentation. Manager (NSC/Certificate Issuing Authority) along with a
letter from the Bank (Annexure 18.9.1) providing details
of the proposed loan, prepared and provided to the client
for creation of requisite lien/charge.b) The client
responsible to visit the issuing authority and get the lien
registered. The Manager NSC duly mark the certificates
after incorporating the lien charge in NSC’s records (and
may also provide a NOC or endorsed letter of lien and
set-off in favour of the Bank);c). The marked certificates
(NOC/endorsed letter of lien and set-off, if available) and
the cheque book brought by the client to the Bank for
further processing;
d) The CO verify the authenticity of

the lien-marked certificates and encashment value
certificates from the concerned issuing authority by taking
the copies of the certificates (endorsed letter of lien and
set-off, if available) to the particular office physically.
Based on the CO’s verification, BOM endorse the copies
of the certificates as well as the copy of the letter of lien
and set- off to confirm the registration of lien in favour of
the Bank.e) Upon BOM’s endorsement, BM authorize the
BOM to process the disbursement subject to completion
writing by the BM on the BOM’s endorsed copy of letter
of lien and set-off;f) The BOM ask the client/owner of
instrument to sign off on the back of the certificates, to
facilitate encashment whenever required. The client sign
on a Pledge Deed (Annexure 18.9.6) before depositing
the certificates with the branch.g) While booking the loan
disbursement in the system, BOM update the Collateral
Report in the MIS to record physical receipt of the
collateral documents.
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Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash Safe-Keeping of Collateral at Brancha) Whether two Unsettle
marked by the branch against Certificates deposits/saving certificates. custodians for safe-keeping of the collateral documents
loan as collateral with proper be BM and BOM;b) Prior to loan disbursement, the BOM
documentation. ensure that all legal documents have been completed.
Additionally,BOM make the requisite entries in the
Register of Securities - Cash Collateral (Annexure
18.10.2) and ask the client to mark his/her initials in the
register, to record the physical receipt of original
certificates (TDR or NSC);c) In case of original TDR
certificates/receipt/NSC, the TDR/NSC details entered in
the register. If there is no physical collateral
document/instrument e.g. deposit in CASA, no entry
needs to be made in the Register of Securities - Cash
Collateral;d). In case of NSC, cheque book issued by
National Saving Center retained by the client and an
NOC (annexure 18.3.7) issued to the borrower so that
he/she can withdraw periodical profit payments;e). The
original Letter of Lien and Set off, NOC, Certificates, TDR
certificates (if available) and all related correspondence in
original placed with the legal documents, as per the
Record Management Policy of the Bank.
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Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash Release of Collaterala) The collateral document (TDR Unsettle
marked by the branch against Certificates deposits/saving certificates. Certificate, NSCs) pledged with the Bank till the time loan
loan as collateral with proper is fully repaid. Partial payments do not qualify for release
documentation. of collateral document;b) In case of deposits/TDR with
FMFB and lien mark, the collateral release form sent to
CPU along with customer loan history depicting loan is
fully settled for removing lien-mark. CPU do the needful
and revert to branch within same time;c) In case borrower
intends to adjust the loan out of balance maintained in
lien marked TDR/Deposits a/c and thelien marked on
TDR/Deposit A/c need to be removed before loan
adjustment, an approval sought from the AM and AM
shall further advise CPU to remove the lien first and then
adjust the loan from lien marked TDR/Deposit A/c;d)
Upon approval/removal of lien mark, BM authorize the
release of collateral documents on Collateral Release
Form (Annexure 17.10.2);e) BOM release the collateral
document and get sign/receipt of his/her collateral
documents in the Register of Securities-Cash Collateral
(Annexure 18.10.2) on Collateral Release Form
(Annexure 17.10.2);f) Upon completion of release of
collateral documents, the Register of Securities- Cash
Collateral signed off by the BOM and the BM;g)
Subsequently, the Collateral Report in the system (MIS)
updated to incorporate the physical release of collateral
documents by the BOM and removal of lien;h) The print-
out of the report retained in the client’s file by the loan
officer as evidence of closure of loan;i) The release
process completed on the same date before the End of
Day. In case of NSC, an NOC for release of collateral to
the client (Annexure 18.11.9);j) The original documents
stored in the fire proof/resistant cabinet till the client
comes to the branch for collection of documents
Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash Extension of Repeat LoansDeposit Account at FMFBa) A Unsettle
marked by the branch against Certificates deposits/saving certificates. client is eligible for a repeat loan upon satisfactory
loan as collateral with proper repayment of the current loan;b) In case of the
documentation. amount/face value of the deposit account/TDR has
changed, loan amount of the repeat loanmay be changed
according to the margins specified in the Product
Programs;c) In case of pledge of original TDR
certificates, the certificate needs not be released to the
client. TheCollateral Release Form is not required.
However, entries will be made by the BOM and BM in
theRegister of Securities - Cash Collateral (Annexure
18.10.2) to document a repeat loan against thepledged
collateral;d) A fresh Letter of Lien and Set-off (Annexure
18.8.1) and 3rd party Personal Guarantee Deed
(Annexure15.5), as required shall be executed;e) Prior to
disbursement, the BM/BOM shall ensure that lien
marking upon the collateral instrument is doneaccordingly
and collateral report is updated in the MIS.
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Business/80 Collateral Management Collateral Management Valid TDRs and cash deposit are Cash Deposits / Saving Examine from LAF that requirements for cash National Saving Certificatesa) A repeat loan of the SAME Unsettle
marked by the branch against Certificates deposits/saving certificates. AMOUNT as the previous loan may be given to the client
loan as collateral with proper without release ofNSC certificates;b) The BOM shall link
documentation. the collateral report (MIS) to the repeat loan and fresh
Letter of Lien and Set-off(Annexure 18.8.1) shall be
executed. Requisite entries will be made by the BOM and
BM in the Registerof Securities – Cash Collateral
(Annexure 10.8.2) to document a repeat loan against the
pledgedcollateral;c) If the client requires a higher loan
size, based on the enhanced face value of the NSC
instrument, thecollateral documents shall be released to
the client and completed the procedure of
collateralappraisal/verification and lien marking as
mentioned above in clause 18.8 & 18.9 shall be follow
Business/81 Collateral Management Collateral Management Collateral documents are kept by Loans guaranteed by Fixed Examine in case of verification of salary, original salary Verification of Salarya) At the time of loan application, Unsettle
the branch and Pension/Salary Income (Salary/Pension) slip and 6 months bank statement showing regular borrower required to submit the original salary slip and 06
received from approved eligible credits to salary obtained from customer and attached months bank statement showing the regular credits of the
insititutions. with LAF and all other mandatory requirement fullfilled as salary;b) In case, salary is transferred in FMFB account,
per SOP. CO conduct verification of the salary slip from the issuing
authorities of the relevant institutions and get it signed
and stamped. Whereas CO also ensure that at least 01
salary is credited into the FMFB A/c;c). In case, salary is
being transferred in another bank account of the
borrower, CO conduct verification of the salary slip and
bank statement from the issuing authorities of the
relevant institutions and get it signed and stamped;d). In
case of salary disbursement through cash without any
salary slip, customer required to provide the appointment
letter. CO get verification of the appointment letter and
current salary from the salary issuing authorities of the
relevant institutions on appointment letter with complete
breakup of the salary and get it signedand stamped from
them;e). In case appointment letter is also not available,
CO get sign and stamp of the salary disbursement
authorities of the relevant institutions on the portion
specified on Loan Appraisal Form (Annexure 9.5.1) while
mentioning the net take home salary.
Business/82 Collateral Management Collateral Management Valid property documents are Property Examine liquidation of collateral is according to SOP and Foreclosure of Collaterala) The loan has gone into default Unsettle
kept by the branch as collateral monitoring of the documents review by branch/Area and and all avenues of recovering the default amount have
HO and selection of legal counsels are determined been exhausted;b) The client has requested for
according to guidelines mentioned in credit manual. liquidation of his/her collateral for settlement of
outstanding dues;c) Death of client - the insurance claim
is not valid and has been declined;
Business/82 Collateral Management Collateral Management Valid property documents are Property Examine liquidation of collateral is according to SOP and Monitoring of CollateralReview of the documents Unsettle
kept by the branch as collateral monitoring of the documents review by branch/Area and conducted by Branch/Area/HO through designated staff
HO and selection of legal counsels are determined on regular or surprise basis
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Business/82 Collateral Management Collateral Management Valid property documents are Property Examine liquidation of collateral is according to SOP and Selection of Legal CounselsPanel of Legal Counselsa) Unsettle
kept by the branch as collateral monitoring of the documents review by branch/Area and Determine a panel of at least 3 legal counsels at each
HO and selection of legal counsels are determined Branch. b) A Letter of Engagement (in duplicate) sent to
according to guidelines mentioned in credit manual. these legal counsels (Annexure 20.14.1 d) by LSD.c) The
copy of Engagement forwarded by the LSD to the
Branch for maintenance. One original signed copy of the
letter maintained by LSD.d) LSD maintain a record of all
legal counsels on the panel of the Bank.
Business/82 Collateral Management Collateral Management Valid property documents are Property Examine liquidation of collateral is according to SOP and Eligibility Criteria of Legal Counsel/Lawyera) Must be a Unsettle
kept by the branch as collateral monitoring of the documents review by branch/Area and lawyer having a valid license;b) Having experience in
HO and selection of legal counsels are determined property mortgages/litigation for a period of at least 5
according to guidelines mentioned in credit manual. years;c) May have experience of dealing with Financial
Institutions and is on the panel of other banks;d) Must
have clean eCIB and verisys report, similar to the
requirement of a borrower;e) Must be willing to cooperate
with FMFB and provide timely and affordable services as
per the arrangement;f) The Lawyer’s office should be in
the close proximity of the Branch for close coordinate
Business/82 Collateral Management Collateral Management Valid property documents are Property Examine liquidation of collateral is according to SOP and Selection Process for Legal Counsela) The BM identify Unsettle
kept by the branch as collateral monitoring of the documents review by branch/Area and potential lawyers.b) .Basic information in the Lawyer
HO and selection of legal counsels are determined Selection Form (Annexure 20.16.2) completed for short-
according to guidelines mentioned in credit manual. listed lawyers for the panel.c) The BM conduct market
check for reputation of the lawyer, and obtain information
from other Financial Institutions if he/she is on the panel
there.d) Subsequently, the Lawyer Selection Forms
forwarded to ARM, who visit the lawyers and
verify/validate the information provided by the lawyer.e)
After complete check of the lawyer’s credentials, the ARM
recommend the potential panel of 3 lawyers to Head-LSD
(on the Lawyer Selection Form)f) Head-LSD conduct
telephonic verification for assessment of credentials of
the lawyers.
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Business/83 Collateral Management Collateral Management Collateral documents are kept by Loans guaranteed by Fixed Examine PB handling of Pension Books (PB) to ensure Handling of Pension Books (PB)a); Handing/taking over Unsettle
the branch and Pension/Salary Income (Salary/Pension) that all entries are properly recorded 2) Physical counting entries on register to record the inward and outward
received from approved eligible of PB to ensure that all pension books are available in movements.b) The BOM issue the pension books to
insititutions. branch MFO or relevant TL of the SO and update the PB Log
Register.c) MFO/TL upon completing the recovery from
pensioners from PPD return the PBs to BOM for safe
keeping;d) BOM & MFO/TL Both sign-off issue & receipt
loge) On request of the relevant TL, BOM issue the
Pension books to TL and the TL onwards carries or
dispatches to the PBs;f) The borrower visit the PPD on
his/her own and collect the pension amount or get
updated the PB from department where required;g)
Thereafter, the client responsible to return to the branch
or PPO-SO to deposit the instalment at the cash counter,
and return the pension book to the MFO. MFO recover
the Pension Book from the clients andhandover /dispatch
back to branch for safekeeping;h) Turn-around-time for
Return of PB in the Branch properly followedi) On the
PBk) Turn-around-time for Return of PB in the Branch will
be following;Channel PB if
issued to MFO PB if issued to
BorrowerBranch/Permanent Booth Same Day
3 DaysPP-SO
2 Days
5 DaysIn case of updating pension book 15
Days 15 Daysl). On the
PB.m). In case the client does not respond within TAT + 3
days, the MFO initiate physical visit to the client.n). If
despite of perusal of the MFO, the client does not return
the pension book, the matter escalated to the AM through
the BM for guidance and way forward to be adopted.
Business/83 Collateral Management Collateral Management Collateral documents are kept by Loans guaranteed by Fixed Examine PB handling of Pension Books (PB) to ensure Disposal of Collaterala) For Salary Loans no further Unsettle
the branch and Pension/Salary Income (Salary/Pension) that all entries are properly recorded 2) Physical counting process;b) In case of Pension through cash and further
received from approved eligible of PB to ensure that all pension books are available in loan is not being sought, the PB released only to the
insititutions. branch owner of the PB or the nominee in case of death of
owner after approval of BM (Annexure 17.10.2);c) The
BOM release the Pension Book to the borrower/nominee,
and take his acknowledgement on the Pension Log Book
(Annexure 17.8.3) and collateral Release Form
(Annexure 17.10.2).
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Business/84 Collateral Management Collateral Management Valid property documents are Property Examine procedure of release of collateral are according Release of Collaterala) Collateral Release Form Unsettle
kept by the branch as collateral to manual requirement and branch maintained all record (Annexure 17.10.2) initiated.b) BM/CO jointly
approve/authorize the release of collateral and BOM
release the collateral and update the register of
securities.c) The collateral document released only to the
owner of the collaterald) In order to release the collateral
document, a Redemption Deed (Annexure 20.11.4)
executed in favour of the client/owner(s)/nominee. The
cost of the Redemption Deed borne by the client;e) The
original collateral documents along with original
Redemption Deed handed over to the client. f) . The
client check the documents and sign the receipt of his/her
collateral documents in the Register ofSecurities-
Property Collateral (Annexure 20.9.2)g) Upon completion
of release of collateral documents, the Register of
Securities-Property Collateral signed off by the BOM and
the BM;h) Subsequently, the Collateral Report in the
of collateral documents by the BOM;i) The print-out of the
report retained in the client’s file by the loan officer as
evidence of closure of loan.
Business/85 Collateral Management Collateral Management Valid property documents are Property Examine process follow by branch in case of repeat loan Repeat Loansa) For repeat loans against Commercial Unsettle
kept by the branch as collateral are as per SOP. and Housing Property, the collateral documents not be
releasedb) A repeat loan or top-up of the SAME
AMOUNT against pass-book may be given to the client
without release of property document. For repeat loans of
HIGHER VALUE, the collateral documents need to be
released to the client for appropriate lien marking:c)
Property reassessed for market value, to determine the
loan amount, however if the property value assessed
earlier ensures the debt service ratio then fresh valuation
not required;d) Fresh legal documents i.e. Memorandum
of Deposit of Title Deed executed. In case of joint
ownership,Personal Guarantee Deed executed by the
owners.e) Requisite entries made in the Register of
Securities- Property Collateral (Annexure 20.9.2) to
document arepeat loan. Collateral Report shall also be
accordingly updated in the Bank MIS
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Business/86 Collateral Management Collateral Management Valid property documents are Property Examine that all legal and processing documents are Legal and Processing Documentsa) Letter of Intent to Unsettle
kept by the branch as collateral obtained as per SOP. create equitable mortgage (Annexure 20.7.3);b)
Memorandum of Deposit of Title Deed (Annexure 7.5.4.) -
to be executed by the client and joint owners of
theproperty, in case property with Allotment
Letter/Registered Sale Deed (Registry) in Urban and
Semi-Urban Areas; Extract Forms (for Sindh) and Fard e
Milkiyat (Rest of the country);c) Third Party Personal
Guarantee Deed (in case 3rd party ownership/joint
ownership; (Annexure 15.5). Power ofAttorney from the
other owners shall not be acceptable;d) The client
deposit original Title document (Registered Deed,
Allotment Letter, Pass Book, Lease Deed, etc.);e)
Property Valuation Report (if required);f) Legal Opinion, if
required (Annexure 20.4.4);g) Redemption Deed
(Annexure 20.11.4. The stamp paper for redemption
deedssued in the name of thebank in favour of the client
after settling his/her all dues.
Business/86 Collateral Management Collateral Management Valid property documents are Property Examine that all legal and processing documents are Creation of Charge to Property with Allotment Unsettle
kept by the branch as collateral obtained as per SOP. Letter/Registered Sale Deed (Registry) in Urban and
Semi-Urban Areasa) The client/owner(s) of the property
execute a Memorandum of Deposit of Title Deed and
bring the original Title documents of the property to the
Bank;b) In case of allotment/transfer letters issued by
some housing authorities, permission to mortgage (or
NOC tomortgage (Annexure 20.7.2.a) obtained before
creating charge on the properties. Wherever there is a
mandatory requirement (as guided by the legal counsel),
the same obtained by writing a letter to theproperty
document issuing authority along with property owner’s
request (Letter of Intent Annexure 20.7.3), before
creating charge through Memorandum of Deposit of Title
Deed;c) The client/owner(s) execute a Letter of Intent to
create equitable mortgage (Annexure 20.7.3). In case of
joint ownership, or property being in the name of
guarantors, Third Party Personal Guarantee 15.5
takend). Letter of intimation for Entries of Mortgage in
favour of FMFB (Annexure 20.7.4) dispatched to the
concerned authority.e) The original Title Deed (annexure
20.7.5) along with copy of letter for Entries of Mortgage in
favour of FMFB deposited with the Bank before
processing of disbursement of loan;
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Business/86 Collateral Management Collateral Management Valid property documents are Property Examine that all legal and processing documents are Creation of Charge to Agricultural Property with Pass Unsettle
kept by the branch as collateral obtained as per SOP. Booka) Once the loan has been approved, the client
must bring original Pass Book of the land (Red and
Green Pass Book) to the branch. In case, the property
issued is in the name of the guarantors or joint
ownership, Third Party Personal Guarantee Annexure
15.5 taken.b) The loan officer provide a Zair-e-bar
certificate along with a covering letter (Annexure 20.8.2)
to the client.c) The Patwari enter the loan details in the
Record of Rights and in the Pass Book. The Red Pass
Book retained by the Patwari, while the Green Pass
Book returned to the client along with the zair-e-
barcertificate. The patwari issue a Parth Patwar
(fard/jamabandi) with charge marked on it; or client can
obtain computerized Fard where online system is
available.
d) The Parth Patwar along with the original Green
Pass Book provided to the Bank.e) Within 45 days of
disbursement client obtain Parth Sarkar from Patwari and
deposit in to the branch
Business/87 Collateral Management Collateral Management Valid property documents are Property Examine that collateral documents at the branch and joint Safe-keeping of Collateral Documents at the Brancha) Unsettle
kept by the branch as collateral custodians during field visit BM and BOM joint custodians for safe-keeping of the
collateral documents;b) BOM maintain the Register of
Securities - Property Collateral (Annexure 20.9.2);c)
Original documents of the collateral taken over by the
BOM from the client, prior to the disbursement. A copy of
the original title documents made to be placed in the
client’s loan file;d). BOM make requisite entries in the
Register of Securities - Property Collateral (Annexure
20.9.2). Subsequently, the BOM process the
disbursement and update the Collateral Report in the
system;e) After the disbursement, the original legal and
collateral documents placed in safe as per record
management guidelines of the Bank.
Business/88 Collateral Management Collateral Management Gold is securely kept at the Gold Bar or Gold Ornaments Examine that loan is disbursed against type of gold as Type of Golda) Gold bars and / or Gold ornaments of 18 Unsettle
branch as per IFP manual mentioned in credit manual Carats and above;b). Gold jewellery owned by the client
requirements or his / her blood relative’s. Blood relative can be
borrower’s parents and children, brothers and sisters.
Spouse, though not a blood relative, can be considered
for ownership of collateral;c). Minimum net collateral
value as per LTV ratio mentioned in the Product
Programs;d). Maximum net collateral value preferably not
exceed 2.5 times of the loan.
Business/89 Collateral Management Collateral Management Release of collateral in specific Release of Collateral in Special Examine that SPA available in branch record and Owner of the Collateral is Abroada) Owner issue a Unsettle
circumstances is adequately Circumstances attested/verified by the Pakistani embassy and also Special Power of Attorney (SPA) preferably in favour of
documented and approved. collateral release to the attorney holder after necessary nominee or any other person to collect the collateral
verification i.e. CNIC check etc. (document);b) SPA attested/verified by the Pakistani
embassy.c) Receipt of SPA dully attested/verified, the
collateral (documents) released to the attorney holder
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Business/90 Collateral Management Collateral Management Gold is securely kept at the Gold Bar or Gold Ornaments In case of release of collateral, all requirement are Release of Collaterala) The collateral released either to Unsettle
branch as per IFP manual fulfilled and proper acknowledgement obtained by the owner of the collateral or to the borrower, as specified
requirements customer. by the owner of the collateral in the Appraisal and
Verification Form.b). The owner of the collateral nominate
at least two individuals in the Loan Application Form, as
his/ her next of kin in case of his/her death.c) In case the
CNIC bears the thumb impression of the Collateral
Owner, he or she have to present his / her Original CNIC
at the time of Collateral release.d) The customer is
required to collect the gold placed with bank within 03
working days of the loan adjustment and in case of delay
customer have to pay Rs. 10/- per day as collateral
handling charges. Branch to also release the gold
collateral (preferably) immediately after the loan is
adjusted fully, or within 03 working days from the
adjustment of the loan or request from the customer.e)
BOM responsible to hand-over the collateral to the client.
In case of repeat loans (top-up, roll-over or
enhancement), the collateral bag brought to the BM’s
room for assessment along with additional goldf) The
client unseal the bag, check the items and subsequently
sign receipt of his/her collateral in the Register of
Securities-Gold Collateral, and on the Collateral Release
Form (Annexure 17.10.2) to acknowledge the receipt of
collateral. In case of repeat loans (top-up, roll-over or
enhancement), the client sign the release in the Register
of Securities-Gold Collateral. However, an
Acknowledgement of the Receipt of Collateral will not be
required;g) Upon completion of the release of collateral,
the Register of Securities-Gold Collateral signed off by
the BM, BOM, and Teller acknowledging the release of
collateral.h) Subsequently, the Collateral Report in the
of the collateral by the BOM.
Business/93 Product Specific Product Specific Loans are extended as per General Purpose Financing 1) Examine from LAF that loan extended to clients for Loan Disbursement for all clients, both for Social and Unsettle
product specification General Purpose and all requirement meet. Consumption needs, made through borrower’s deposit
requirements. 2) Examine from field visit that account at FMFB
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Business/93 Product Specific Product Specific Loans are extended as per General Purpose Financing 1) Examine from LAF that loan extended to clients for Loan Processing Documentationsa. Any ONE of the Unsettle
product specification General Purpose and all requirement meet. following documentary evidence mentioned against each
requirements. 2) Examine from field visit that purpose required to access financial facilities for Social
purpose of loans are utilized for said purpose. Needs:i. Education1. Any Proof of admission or
enrollment of child in the education institution.ii. Health1.
Medical Certificate2. Referral or discharge slip etc.
proving ailment of the patient issued by the attending
physician / nurse / LHV or any other health practitioneriii.
Housing Improvement1. Technical service provider /
contractor’s (including govt. contractors) estimates
regarding the structural improvement required2. Cost
Voucher/brochures and specification of the household
appliances to be purchasediv. Common Community Uplift
Projects1. Documentation requirements to be shared by
Product Amendments, for specific common community
uplift projects.b. For loans against consumption needs,
there is no documentary evidence required.REPEAT
CLIENTSa. Repeat clients not required to submit
documentary proof. However, MFO required to make
physical verification in order to assess the genuineness
of their stated financing needs.
Business/93 Product Specific Product Specific Loans are extended as per General Purpose Financing 1) Examine from LAF that loan extended to clients for Methodology Unsettle
requirements. 2) Examine from field visit that a. Solidarity Group
purpose of loans are utilized for said purpose. Methodology
Business/93 Product Specific Product Specific Loans are extended as per General Purpose Financing 1) Examine from LAF that loan extended to clients for Purpose of CreditFinancing facility would be available Unsettle
product specification General Purpose and all requirement meet. for:a. Specific Social Needs i.e.i. Education - e.g.
requirements. 2) Examine from field visit that Secondary, Higher Secondary etc.;ii. Health;iii. Housing
purpose of loans are utilized for said purpose. improvements; andiv. Common community uplift
programs;b. Emergency and Consumption needs;
Business/93 Product Specific Product Specific Loans are extended as per General Purpose Financing 1) Examine from LAF that loan extended to clients for The minimum loan Amount is PKR. 25,000/- Unsettle
requirements. 2) Examine from field visit that Social Needs
purpose of loans are utilized for said purpose. Collateral Maximum (First Cycle) – PKR
Maximum (Repeat Cycle) - PKRGroup
100,000
150,000 Personal Guarantee, 3PG
100,000
150,000Gold/CNC
150,000
150,000Consumption Need
Group
50,000
100,000Personal Guarantee,
3PG 50,000
100,000Gold/CNC
150,000
150,000
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Business/94 Product Specific Product Specific Loans are extended as per Enterprise Finance 1) Examine from LAF that loan extended to clients who Business Ownership Unsettle
requirements. business eligibility meet and also check purpose of It established that
business are properly mentioned on LAF. 2) ownership of the business concern is in the name of
Check repayment payment frequency is as per manual client. The businesses following corporate status:-i. Sole
requirement and insurance documents are attached with Proprietorship Concern;ii. Family Concern; (A business
LAF. 3) Examine from field visit that purpose of loans run by a family members jointly);iii. Partnership (whether
are utilized for said purpose. registered or unregisteredSole ProprietorshipLoan in the
name of sole proprietor.Family ConcernIn case of family
business, where family members work together in the
business, the main person who is handling the business
ascertained, and the loan may be approved in his/her
name. However, an NOC from other partners taken on
the format as perAnnex-2 Partnership Firm.Partnership
(whether registered or un registered)
In case of formal partnership between

family members or other than family members, The loan
disbursed in the name ofManaging Partner. However, an
NOC from other partners taken on the format as per
Annex-2a. For certain types of business i.e. medical
stores valid license must be available in the name of the
client, his/her employee or any other partner.b. If
entrepreneur is engaged in some driving business
himself/herself, copy of valid registration document
establishing his/her ownership shall be required;
Business/94 Product Specific Product Specific Loans are extended as per Enterprise Finance 1) Examine from LAF that loan extended to clients who Eligibility CriteriaGroup Loans i Experience In the same Unsettle
product specification are involved in business as defined in product and Business 1 year; For start-up enterprise, this condition is
requirements. business eligibility meet and also check purpose of relaxed.ii.Type of Business Commercial or Residential iii
business are properly mentioned on LAF. 2) Employment Not applicable Individual - New to Industryi
Check repayment payment frequency is as per manual Experience 2 years.ii.Type of Business Commercial or
requirement and insurance documents are attached with Residential iii Employment As per PRs definitions, micro
LAF. 3) Examine from field visit that purpose of loans entrepreneur either be self- employed or employ few
are utilized for said purpose. individuals not exceeding 10 (excluding seasonal
labor)Individual - Universal Repeati Experience 1
year.ii.Type of Business Commercial or Residential iii
Employment As per PRs definitions, micro entrepreneur
either be self- employed or employ few individuals not
exceeding 10 (excluding seasonal labor)
Business/94 Product Specific Product Specific Loans are extended as per Enterprise Finance 1) Examine from LAF that loan extended to clients who Lending Methodology Unsettle
requirements. business eligibility meet and also check purpose of a. Solidarity Group
business are properly mentioned on LAF. 2) Methodologyb. Individual BasisLoan Tenor
LAF. 3) Examine from field visit that purpose of loans Group Loans
a. Minimum: 3
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Business/94 Product Specific Product Specific Loans are extended as per Enterprise Finance 1) Examine from LAF that loan extended to clients who Purpose of CreditTo facilitate micro entrepreneurs and Unsettle
product specification are involved in business as defined in product and micro enterprises for:a. Temporary Working Capital
requirements. business eligibility meet and also check purpose of (TWC):TWC requirements are short term requirements of
business are properly mentioned on LAF. 2) the entrepreneurs.i. Purchase inventories, manage
Check repayment payment frequency is as per manual receivables, make payment to creditors, etc. for micro
requirement and insurance documents are attached with enterprises;ii. Pay for other costs of enterprises e.g.
LAF. 3) Examine from field visit that purpose of loans rents, travelling and conveyance,utilities, labor charges,
are utilized for said purpose. other overheads, selling and administrative expenses,
etc.b. Permanent Working Capital (PWC):a. Asset
Acquisition:i. Purchase or build business assets e.g.
tools, implements, small machinery, renovation of
business premises, etc. for micro enterprises.
Business/94 Product Specific Product Specific Loans are extended as per Enterprise Finance 1) Examine from LAF that loan extended to clients who Age 18 – 64 years. The age of the client not exceed 65 Unsettle
product specification are involved in business as defined in product and years upon maturity of the loan.
for said purpose.
Business/95 Product Specific Product Specific Loans are extended as per Livestock Finance 1) Examine from LAF that loan extended to clients who Type of Credit Short to medium term financial Unsettle
product specification are involved in business of livestock and business facilityPurpose of Credit Financing facilities are available
requirements. eligibility meet and also check purpose of business are for meeting economic and social needsLending
properly mentioned on LAF. 2) Check repayment Methodology a. Individual
for said purpose.
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Business/95 Product Specific Product Specific Loans are extended as per Livestock Finance 1) Examine from LAF that loan extended to clients who Types of Clients Unsettle
requirements. eligibility meet and also check purpose of business are CAT A: Permanent
properly mentioned on LAF. 2) Check repayment Employee - FMFBa. Permanent Employees of inducted
payment frequency is as per manual requirement and Eligible Institutions who have salary Transferred to FMFB
insurance documents are attached with LAF. 3) Account or AKDN Institution Employee. At least one
Examine from field visit that purpose of loans are utilized salary credited into FMFB Account of the client before
for said purpose. loan disbursed (Not applicable to AKDN Institution
Employee).b. Client submit 3 salary slips or bank
statement showing 6 salary credits.c. Minimum length of
service with current employer: 1 year (Not applicable for
repeat clients).d. The client on permanent payroll of the
organization/dept.e. The client confirmed full time
employee of the organization.CAT B: Permanent
Employeea. Permanent Employees of inducted Eligible
Institutions (See clause 20).b. Client should submit 3
salary slips or bank statement showing 6 salary credits.c.
Minimum length of service with current employer: 1 year
(Not applicable for repeat clients)d. The client on
permanent payroll of the organization/dept.j. The client
confirmed full time employee of the organization.CAT C:
Contractual Employeea. Contractual Employees. No
eligible Institution induction process to be followed.b.
Client should submit 3 salary slips or bank statement
showing 6 salary credits or Employer certification (Annex
1)c. Minimum length of service with current employer: 3
years (Not applicable for repeat clients)
for said purpose.
Business/95 Product Specific Product Specific Loans are extended as per Livestock Finance 1) Examine from LAF that loan extended to clients who Client Eligibility – Rearing Dairy Unsettle
product specification are involved in business of livestock and business Fishery Poultry 1+ year 3+
requirements. eligibility meet and also check purpose of business are years 3+ years 3+ years
for said purpose.
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Business/95 Product Specific Product Specific Loans are extended as per Livestock Finance 1) Examine from LAF that loan extended to clients who Business Eligibility Unsettle
requirements. eligibility meet and also check purpose of business are Rearing
insurance documents are attached with LAF. 3) a. Small animals: 2 – 25b. Large animals: 2- 10c. In
Examine from field visit that purpose of loans are utilized case of small animals, at the time loan application,
for said purpose. availability of animals is not mandatory.Dairy
a. Minimum 2 largemilk producing

( milching) animals.b. Maximum number of animals
(including the animal being financed by FMFB-P) 10;c.
Minimum Milk sales: 5 liters per day;d. Availability of at
least one milk producing (milching) animal at the time of
loan applicatione. The age of the milk producing
(milching) animals (in case of purchasing a new animal)
between 9 months – 7 years upon loanexpiry. The same
considered in case the loan is being extended against
existing animal.Fishery
a.
Minimum size of fish farm: 2 kanalb. Client maintain at
least 300 - 2-inch fish finger for the nurturing pond (as a
best practice for2 kanal), for one acre, the best practice is
1,200 fish fingerc. Mortality rate of 10% consideredd.
Minimum production/quantity of the fish in the production
pond per acre 800, and 2 kanal 200;e. The ideal weight
of each fish at the time of sale 1.5-2 kgsf. Minimum
production/quantity of the fish in the production pond per
acre 800, and 2 kanal 200Poultry Poultry (Layer)a. Min.
bird flock: Plain: 100b. Mountainous : 30c. Rearing period
: 5 monthsd. Egg-laying time : 79 monthse. Bird is sold
after 12-13 monthsf. Minimum egg production per bird
per annum: 210 eggs; a bird lay eggs 5 days a weekg.
Loans given to a client who already has an operating
business (i.e. not starting to rear birds)h. Average
Business/95 Product Specific Product Specific Loans are extended as per Livestock Finance 1) Examine from LAF that loan extended to clients who Type of Credit Unsettle
requirements. eligibility meet and also check purpose of business are a. Short term working
properly mentioned on LAF. 2) Check repayment capital.b. Medium term finance for dairy business,
payment frequency is as per manual requirement and specifically for purchase of milking animal
for said purpose.
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Business/95 Product Specific Product Specific Loans are extended as per Livestock Finance 1) Examine from LAF that loan extended to clients who Purpose of Credit Unsettle
requirements. eligibility meet and also check purpose of business are Rearing a. Purchase of small
properly mentioned on LAF. 2) Check repayment animals and large animals for rearing and fattening.b.
payment frequency is as per manual requirement and Working Capital for rearing and fattening businessDairy
for said purpose. a. Purchase of
productive/milking animal (cow and buffalo) for dairy
business i.e. selling milk. Loan can be given against
existing milching animalsb. Financial facility for
productivity enhancement of existing herd (large
animals)Fish Farming1. Loan given for any one or two of
the following purposea. Preparation/development of fish
pondb. Purchase of layer/finger fishc. Payment of
transportation chargesd. Electricity chargese. Cost of
labor, feed, fodder, other inputs, consultancy services,
etc.Poultry
a.
Construction/renovation of poultry Farms/Shedsb. Cost of
birds/day old chicksc. Cost of feed, medicine,
wages/labor chargesd. Payment of transportation
Business/95 Product Specific Product Specific Loans are extended as per Livestock Finance 1) Examine from LAF that loan extended to clients who Loan Tenor and Repayment FrequencyRearingBullet Unsettle
product specification are involved in business of livestock and business Payment: 12 Months;Monthly/Quarterly: 12-24
requirements. eligibility meet and also check purpose of business are MonthsDairy
payment frequency is as per manual requirement and Monthly/Quarterly: 12-24
insurance documents are attached with LAF. 3) Months;Fish Farming PoutBullet Payment: 12 Months
Examine from field visit that purpose of loans are utilized Broiler: Quarterly Installment: 12 monthsLayer: Monthly
for said purpose. Installment: 12 months
Business/95 Product Specific Product Specific Loans are extended as per Livestock Finance 1) Examine from LAF that loan extended to clients who Insurance Unsettle
requirements. eligibility meet and also check purpose of business are a. All clients covered under
properly mentioned on LAF. 2) Check repayment credit linked life insurance as per policy;b. All client
payment frequency is as per manual requirement and wanting to purchase large animal eligible for coverage
insurance documents are attached with LAF. 3) under the LISB Insurance scheme of SBP, however
Examine from field visit that purpose of loans are utilized enrollment under the program is not mandatory;c. In case
for said purpose. of Animal Hypothecation, Livestock Insurance is
mandatory;
Business/96 Product Specific Product Specific Loans are extended as per Micro Pensioner Loan 1) Examine from LAF that loan extended to clients who Credit-linked Life Insurance All loans covered under the Unsettle
product specification are Micro Pensioner and also check type of clients Credit-linked Life Insurance
Business/96 Product Specific Product Specific Loans are extended as per Micro Pensioner Loan 1) Examine from LAF that loan extended to clients who Debt Burden Ratio Unsettle
requirements. 2) Check repayment payment a. Loan installment
frequency is as per manual requirement and insurance not exceed 70% of the net monthly/quarterly pension
documents are attached with LAF. amount, depending upon monthly/quarterly repayment
frequency respectively
Business/96 Product Specific Product Specific Loans are extended as per Micro Pensioner Loan 1) Examine from LAF that loan extended to clients who Loan Tenor Unsettle
requirements. 2) Check repayment payment a. Minimum : 3 Monthsb.
frequency is as per manual requirement and insurance Maximum : 36 Months
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Business/96 Product Specific Product Specific Loans are extended as per Micro Pensioner Loan 1) Examine from LAF that loan extended to clients who Repayment Frequencya. Monthlyb. Quarterly (Only in Unsettle
product specification are Micro Pensioner and also check type of clients Mountainous Areas)
Business/96 Product Specific Product Specific Loans are extended as per Micro Pensioner Loan 1) Examine from LAF that loan extended to clients who Target Market Unsettle
requirements. 2) Check repayment payment Retired
frequency is as per manual requirement and insurance Employees/spouses of deceased employees receiving
documents are attached with LAF. pensions from both Government
Departments/autonomous organizations and Private
Organizations offering pension payments to its retired
Business/96 Product Specific Product Specific Loans are extended as per Micro Pensioner Loan 1) Examine from LAF that loan extended to clients who Type of Credit Short to medium term financial Unsettle
product specification are Micro Pensioner and also check type of clients facilityPurpose of Credit Financing facilities are available
requirements. 2) Check repayment payment for meeting economic and social needsLending
frequency is as per manual requirement and insurance Methodology IndividualAlternate Security Instrument
documents are attached with LAF. Pension
Business/96 Product Specific Product Specific Loans are extended as per Micro Pensioner Loan 1) Examine from LAF that loan extended to clients who Types of Clients Unsettle
requirements. 2) Check repayment payment CAT A: Account at FMFBa.
frequency is as per manual requirement and insurance Pension is received through account transfer into client
documents are attached with LAF. Account at FMFB. b. Client have a Copy of Pension
Order, Retirement Letter, Service Letter etc.CAT B:
Physical PBa. Pension is received via OTC cash
disbursement at a designated Pension Paying
Department (PPD)b. Pension/retirement book in client’s
name, or in the name of his successorCAT C: Account at
other FI CAT D: EOBI Pensionersa. Pension is received
through account transfer into client Account at other FI.b.
Client have a Copy of Pension Order, Retirement Letter,
Service Letter etc. which clearly mentions the details of
client’s service with the Department / Institution along
with the Pension Amount he is due to receive.c. Client
submits an undated cheque of the total disbursement
amount (principal + service charge)d. Client submits
Authority Letter (Annex-1) authorizing the MFO to have
the Bank Statement, of the client’s Pension
Account,issued from the respective Bank Branch. The
Bank statement contain at least 3 Pension Credits.CAT
D: EOBI Pensionersa. Client EOBI status is verifiable
from EOBI online facilitation system.b. Bank
Statement/MiniStatement contains at least one Pension
credit.
Business/96 Product Specific Product Specific Loans are extended as per Micro Pensioner Loan 1) Examine from LAF that loan extended to clients who AgeAge Segment 118 – 64 years a. The maturity of the Unsettle
product specification are Micro Pensioner and also check type of clients loan not go beyond the 65th birthday of the customer.Age
requirements. 2) Check repayment payment Segment 264– 72 years
documents are attached with LAF. b. The loan
tenor commence AFTER the 64th birthday of the client,
and the maturity of the loan not go beyond 72nd birthday
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Business/96 Product Specific Product Specific Loans are extended as per Micro Pensioner Loan 1) Examine from LAF that loan extended to clients who APR% appliable as per latest SOC. Unsettle
Business/97 Product Specific Product Specific Loans are extended as per Student Financing 1) Examine purpose of loan properly mentioned on LAF Co-Borrower ArrangementEducation loan extended Unsettle
product specification 2) Examine eligible criteria for Prime borrower under a Co-Borrower Arrangement i.e. loan booked in the
requirements.-STF and student met by branch name of two persons:1. Prime Borrower: Parent/Family
3) Check legal Member ( i.e. Blood Relative) of the student;2. Student;
Business/97 Product Specific Product Specific Loans are extended as per Student Financing 1) Examine purpose of loan properly mentioned on LAF Eligible Prime Borrower (Parent/Family Member)1. Unsettle
product specification 2) Examine eligible criteria for Prime borrower Having annual income (net of business expenses) of Pkr
requirements.-STF and student met by branch 500,000 or less i.e. Pkr 41,666 per month approximately,
3) Check legal as per the MFB Prudential Regulation (and as revised
documentation obtained from borrower and disbursement from time to time);2. have a valid CNIC/SNIC & age
made to instittution direct. between 18-60 years;3. Residing in urban cities, rural
towns and villages, salaried or self-employed;4. Having
aggregate credit exposure from financial institutions, not
exceeding Pkr 150,000/- at any given point in time;5.
Permanent resident of the operational vicinity of the
Bank’s branch/POL/PB (where the loan will be booked);6.
Preferably, the Prime Borrower will have multiple sources
of income in the household;7. Must have clean credit
history, as per the Credit Manual
Business/97 Product Specific Product Specific Loans are extended as per Student Financing 1) Examine purpose of loan properly mentioned on LAF Eligible Student1. Completed Grade:i. Bachelors Level: Unsettle
product specification 2) Examine eligible criteria for Prime borrower Completed 12th grade level education (F.Sc., F.A., A
requirements.-STF and student met by branch Level, or equivalent) or students already enrolled in a
3) Check legal Bachelors courseii. Masters Level: Completed Bachelors
documentation obtained from borrower and disbursement level (or equivalent) or students already enrolled in a
made to instittution direct. Masters courseiii. Technical & Vocational: Completed at
least 8th grade level of education (Middle) and subject to
grade completion requirement for different courses2. Past
Academic Record: Last exam result should reflect at least
50% marks achievement or 2.5 GPA (out of 4 GPA
points). This requirement is not applicable for technical
and vocational education;3. Must have a valid
CNIC/SNIC4. Age: Between 18- 29 years5. The Student
may be seeking admission/undergoing educational
course in another geographical location than his/her
permanent residence;6. Clean credit history7. Only one
Student in a household/family can be considered for this
loan facility
Business/97 Product Specific Product Specific Loans are extended as per Student Financing 1) Examine purpose of loan properly mentioned on LAF Laon Repayment Frequency Unsettle
requirements.-STF and student met by branch Option 1:
3) Check legal
made to instittution direct. a. Monthly Instalment;b. Bullet Instalment (6-
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Business/97 Product Specific Product Specific Loans are extended as per Student Financing 1) Examine purpose of loan properly mentioned on LAF Legal Documentation Unsettle
requirements.-STF and student met by branch a. Financing Agreement
3) Check legal (Annex 7) signed by both the Prime Borrower and
documentation obtained from borrower and disbursement Student. b. The Loan Amount and Loan Amount
made to instittution direct. Repayable entered in the Financing Agreement pertain
ONLY to the FIRST DISBURSEMENT being processed.c.
For each successive disbursement/release of tranche as
committed in the Offer Letter, a revised Repayment
Schedule generated.d. In case the Prime Borrower and
Student are in different cities, the authorized FMFB
branch (where the loan is booked) facilitate to have
scanned copies of the Revised Repayment Schedule
sent to respective location for signatures of Student. e. In
case the client requests for loan enhancement in addition
to the loan amount originally committed at the time of
loan application and agreed upon in the Offer Letter
(Annex 5), a fresh Financing Agreement shall be signed.f.
Stamp duty as per policy shall be payable by the Prime
Borrower on the executions of Financing Agreement.
Business/97 Product Specific Product Specific Loans are extended as per Student Financing 1) Examine purpose of loan properly mentioned on LAF Loan Disbursement Unsettle
requirements.-STF and student met by branch a. Financing costs of
3) Check legal education directly be paid to the educational institution.b.
documentation obtained from borrower and disbursement If there is an Equity component of the Loan Structure
made to instittution direct. plan i.e. total payment to be made to the educational
institution, the Prime Borrower deposit the requisite
amount of equity contribution into the deposit/
disbursement account before loan disbursement is
processed.c. Based on the instructions from the Prime
Borrower, a Banker’s Cheque prepared for the notified
amount from the funds in the deposit/disbursement
account. d. In case the college/university is situated in
another city of the country (other than the location of the
authorized branch of the Prime Borrower), FMFB-P
facilitate by issuing the Banker’s Cheque through another
branch closest to the college/university location.e. The
charges of Bankers’ Cheque borne by the Prime
Borrower. f. No Cash disbursements made.
Business/97 Product Specific Product Specific Loans are extended as per Student Financing 1) Examine purpose of loan properly mentioned on LAF Loan Processing Unsettle
requirements.-STF and student met by branch For New Clients:a. Loan
3) Check legal Application Form;b. Last educational transcript/mark
documentation obtained from borrower and disbursement sheet;c. University/College fee structure/brochure;For
made to instittution direct. Repeat Clients:d. Repeat Loan Application Form (Annex
6);e. Last educational transcript/mark sheet;Legal/Loan
DocumentsFor New Clients:a. Offer Letter (Annex 5);b.
Financing Agreement;c. Third Party and Prime
Borrower’s Personal Guarantees (One time for
amaximum amount of Pkr 150,000);d. Form for issuance
of Banker’s Cheque in favour of the college/university;For
Repeat Clientse. Repeat Loan Application Form (Annex
6);
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Business/97 Product Specific Product Specific Loans are extended as per Student Financing 1) Examine purpose of loan properly mentioned on LAF Loan Tenor Unsettle
requirements.-STF and student met by branch Education Course
3) Check legal Option 1 Option
documentation obtained from borrower and disbursement 2Bachelors/Masters Course 6, 12 months
made to instittution direct. 24, 36, 48 monthsTechnical Education
6, 12 months 24 months
Business/97 Product Specific Product Specific Loans are extended as per Student Financing 1) Examine purpose of loan properly mentioned on LAF Purpose of Loan Financing facilities offered for meeting Unsettle
product specification 2) Examine eligible criteria for Prime borrower educational expenses –Admission fee, Tuition Fee,
requirements.-STF and student met by branch Examination Fee, Hostel Fee, or any other fee, which can
3) Check legal be paid directly to institution.
documentation obtained from borrower and disbursement Level of
made to instittution direct. Education: Financing wprovided for meeting educational
expenses for tertiary education i.e. Bachelors, Master,
Professional Diplomas/Certificates, and Technical
Education;Study period: Financing available for
degree/courses not exceeding 4 years.
Business/97 Product Specific Product Specific Loans are extended as per Student Financing 1) Examine purpose of loan properly mentioned on LAF Study Period Unsettle
requirements.-STF and student met by branch a. Bachelors course:
3) Check legal Maximum 4 yearsb. Masters course: Maximum 2 yearsc.
documentation obtained from borrower and disbursement Technical Education: Maximum 1 year
Business/98 Product Specific Product Specific Loans are extended as per IFP By physical verification of gold against disbursement Security of Loan - Collateral Arrangementa,Gold bars and Unsettle
product specification By Verifying other details like quantity ,jewellers or /Gold ornamentsb. FMFB’s Term Deposit Receipt
requirements. documents etc. (TDR) or deposit at FMFB’s branch in the name of the
By reviewing of TDR forms and certificates for any client or any other third party/guarantor. (IFP)c.National
discrepencies in terms & conditions to ensure accuracy Saving Certificates (Defense Saving Certificates, Special
and completeness Saving Certificates) in the name of the client; (IFP)
Business/98 Product Specific Product Specific Loans are extended as per IFP By physical verification of gold against disbursement Specific Requirements in case of IFP Unsettle
requirements. documents etc. A certificate of encashment value from
By reviewing of TDR forms and certificates for any relevant authority obtained and verified.
and completeness
Business/99 Product Specific Product Specific Loans are extended as per IFP By reviewing certificates to enusre verification Following margin maintained on the Encashment/face Unsettle
product specification Recalculation to ensure that loan is disbursed after value of the relevant collateral for determination of the
requirements. consideration of encashment/face value loan amount:i. Installment Loan: 10%ii. Bullet Loan: 25%
Business/100 Product Specific Product Specific Loans are extended as per IFP By reviewing documents (LAF)to ensure that extension Extension of loan - Loan Rollover Loan Top upLoan Unsettle
product specification were given on merit basis Rollover (IFP)
requirements.
Business/101 Product Specific Product Specific Loans are extended as per PIF Check date of disbursement of loan to ensure Loan disbursement -Loan to be disbursed after 15th of Unsettle
product specification disbursement is after 15th of month so that monthly fees month
Business/102 Product Specific Product Specific Loans are extended as per MIRP Check rent agreement/ evidence provided by client Verify Business Location in case of rented - Rent Unsettle
product specification agreement / evidence to be provided
requirements.-MIRP
Business/103 Product Specific Product Specific Loans are extended as per PIF Check rent agreement/documents to verify operation of Operating business in case of Rented business location Unsettle
product specification business - Operating business at same business location for last 3
requirements.-PIF years
Business/104 Product Specific Product Specific Loans are extended as per PIF Check whether disbursement made through FMFB Security of Loan - Bank account of client to be opened Unsettle
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Business/105 Product Specific Product Specific Loans are extended as per MIRP Check whether Focus deposited cash as a collateral in Collateral - Cash deposit by Focus at account in Fmfb Unsettle
requirements.-MIRP
Business/106 Product Specific Product Specific Loans are extended as per PIF Confirm whether branch maintained and regulary Regulary Updating Marketing and Lead Tracking MIS Unsettle
Business/107 Product Specific Product Specific Loans are extended as per PIF Confirm whether eligible employment institution is Registration of Employment Institution - Franchise Unsettle
product specification registered with local board or authority agreement of franchises
Business/108 Product Specific Product Specific Loans are extended as per PIF Confirm whether Impact assesment form (Annex 11) filled To gauge the impact of financial facility on overall school - Unsettle
product specification by school owner Impact Assesment Form (Annex 11) to be filled by school
requirements.-PIF owner
Business/109 Product Specific Product Specific Loans are extended as per MIRP If guarantor is an employee, then his net salary should be Credit Worthness of Guarantor - Guarantors net salary to Unsettle
product specification 3 times greater than loan installment amount. For be 3 times greater than the loan installment amount in
requirements.-MIRP verification, his latest monthly salary certificate will be case if guarantor is an employee
required
If guarantor is a business man, he will be required to Guarantors net worth
provide annual wealth return lodged with FBR. In case he atleast 3 times greater than loan amount
Business/110 Product Specific Product Specific Loans are extended as per Agriculture finance product Loans are extended as per product specification - Loan for Two Crop cyclesi. Branches can disburse Unsettle
product specification requirements.-AFP single loan for to crops.ii. Cashflow is prepared in
requirements.-AFP accordance to the two crops being financed.iii. The
financing facility is distributed in two partsa. the total loan
amount matches the financing amount as per the
cashflowb. the loan maturity of both loans matches the
harvest cycles of crops being financed.c. the client is
required to deposit the service charged accrued till the
time of the harvest of the first cycle.d. Upon receipt of the
service charge the loan shall be rolled over for the next
crop cycle.e. At the time of the harvest of the second crop
the client has the option to repay the accrued service
charge + clean up 50% of the outstanding principal to
avail a loan rollover for another multi crop term - Loan
recoveries to be managed in accordance to harvest
timelines and permissible loan tenors.- Loan for Single
crop Cyclei. Disbursement is as per the existing
processii. Loan rollover is not permissible
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Business/110 Product Specific Product Specific Loans are extended as per Agriculture finance product Loans are extended as per product specification - To ensure that all the agreed documents as outlined in Unsettle
product specification requirements.-AFP the manual and CNICs, Nadra verysis should be
requirements.-AFP available in the borrowers loan files - To ensure that in
case of the shared land, the other land owner has signed
on appraisal form to give his consent for accessing the
loan - The Certificate of verification for land
holding/cultivation is attached with all the loan files and
BM/TL has cross verified the information - To ensure that
all the collateral documents are attached with the loan
files and in case of Individual loans against passbook,
NOC shall br required. - To ensure that all the prescribed
fields in the borrowers loan files are filled - To ensure that
the borrowers credit history is clear
Business/110 Product Specific Product Specific Loans are extended as per Agriculture finance product Loans are extended as per product specification - To ensure that all the major crops (wheat, cotton, rice, Unsettle
product specification requirements.-AFP sugarcane and maize) are covered under the CLIS
requirements.-AFP Insurance Scheme - To ensure that all the borrowers are
covered under the credit linked life insurance - Ensuring
that the borrowers under the CGSMF are covered under
the credit guarantee scheme of SBP
Business/110 Product Specific Product Specific Loans are extended as per Agriculture finance product Loans are extended as per product specification - To ensure that borrowers are located with in 50km Unsettle
product specification requirements.-AFP radius of the branch/unit - Land shall be be situated In
requirements.-AFP canal or tube-well irrigated areas of Punjab and Sindh
and canal irrigated areas in GBC - Land in barani (rain-
fed) areas are only eligible for Individual loans under
CGSMF scheme. - Ensuring that if the land is on
rent/goodwill, the period of holding must be equal or
more than the loan period.
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Business/110 Product Specific Product Specific Loans are extended as per Agriculture finance product Loans are extended as per product specification - To ensure that the purpose of the loan is fulfilled i.ea. Unsettle
product specification requirements.-AFP Purchase agriculture inputs e.g. seeds, fertilizers,
requirements.-AFP pesticides, etc. including input of nurseriesb. Pay for
other farming expenses e.g. tube-well expenses, tractor
rent, harvesting expenses, threshing machine rent
expenses, harvesting/sowing labor cost, payment of
transportation charges, payment of cold storage rental
charges, etc.c. Purchase of small assets/equipment to be
used in agriculture activities;d. Loans can be availed for
single or multiple crop cycles in both individual or group
lending - Ensuring that the collateral is as per the the
type of client i.r Group, Individual-new to industry,
Individual-universal repeat - To ensure that the loan
amount approved is as per borrowers eligibility and
calculated using the loan calculator and borrowers are
lent within the maximum capsFor Group loans - 25,000-
150,000Individual-new to industry - 25,000-100,000
(Against PG) ; 25,000-150,000 (other
collateral)Individual-universal repeat - 25,000 - 150,000 -
Ensuring that the amount disbursed is approved by the
approving authority and is as per the amount calculated
by the cashflow. - Ensuring that cashflows and the details
in it are calculated correctly - Ensuring that the total
installments and the loan repayment amount is calculated
according to the Debt Burden Ratio Matrix included in the
cashflow - Ensuring that the APR % applied is as per the
area and the collateral - Borrowers are not lent for more
than the maximum loan tenors for each crop - Checking if
the loan processing fee along with the applicable FED is
charged as per the SOC issued from time to time.
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Business/110 Product Specific Product Specific Loans are extended as per Agriculture finance product Loans are extended as per product specification - To ensure the borrowers taking loans are engaged in Unsettle
product specification requirements.-AFP the farming activities, all types of crops, fruits, orchards
requirements.-AFP etc - To ensure that the borrowers reside in the rural
areas of Punjab, Sindh, KPK, AJK and Gilgit Baltistan -
To ensure that maximum exposure of the borrower is
150,000 as per the SBPs PRs - To ensure that borrower
is between 18-64 years of age - To ensure that the
borrowers annual income does not exceed 500,000 per
annum or 41,666 per month - To ensure that borrowers
have the agriculture experience as per the lending
methodology i.e forGroup Loan - 1 yearIndividual-New to
Industry - 2 years Individual-Universal Repeat - 1 year -
Loan is disbursed in the name of the household member
who is majorly engaged in the agriculture activity. - The
client must be engaged in the agiculture activity either on
owned land or under leased (Mokada) or sharing (harpo)
system. Clients having govt land possessed with out
ownership right/documents (Shamilat) shall be prmissible
subject to continuous cultivation by the client for the last
three years. - To ensure that borrowers landholding size
(owned+leased) does not exceed the subsistence level
as defined by the govt. of Pakistan for different provinces.
The maximum landholding limit including the owned land,
rented, leased and goodwill shall not exceed this limit
Provinces Max landholiding size (Area in
Acres)Punjab 12.5Sindh
16Balochistan 36KPK
12.5AJK, Gilgit Baltistan 12.5 - Under the CGSMF
segment, cerdit guarantee program of Govt. of Pakistan,
land holodng size shall not exceed 5 acres-irrigated
areas and 10 acres-Rain fed areas
Business/110 Product Specific Product Specific Loans are extended as per Agriculture finance product Loans are extended as per product specification a) Branches shall determine loan period (could be less Unsettle
product specification requirements.-AFP than the above tenor) according to the date of
requirements.-AFP disbursement til the actual crop maturity in their
respective areas.. BCC & ACC shall be responsible to
check and fix the expected loan maturity date at the time
of loan decisionto check and fix the expected loan
maturity date at the time of loan decision;
b) For Individual loans under CGSMF, the maximum

repayment tenor would be 12 months
c ) In case of
sugarcane, the loan tenor can be of maximum 18
months;
Business/111 Product Specific Product Specific Loans are extended as per Hosing Finance New Construction: Verifying detailed BOQs, layout plan, Assesing the Finance need (New construction) Unsettle
laws
Business/112 Product Specific Product Specific Loans are extended as per Hosing Finance Non structural finance: Verifying validation of contractor Assesing the Finance need (New construction) Unsettle
Business/113 Product Specific Product Specific Loans are extended as per Hosing Finance Non Structural Finance: It is to be verified whether Verification of Living jurisdiction (Non Structural Finance) Unsettle
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Business/114 Product Specific Product Specific Loans are extended as per Hosing Finance previous trench has been completed. Further to verify Monitoring of Loan Trenches Unsettle
Business/115 Product Specific Product Specific Loans are extended as per Hosing Finance Structural Finance/ Newly consturuction: It is to be Verification of Living jurisdiction (Structural Finance/ Unsettle
product specification verified whether person is living in same jurisdiction for 5 Newly construction)
Business/116 Product Specific Product Specific Loans are extended as per Hosing Finance Structural Finance: Verifying formulation of BOQ, cost of Assesing the Finance need (structural finance) Unsettle
Business/117 Product Specific Product Specific Loans are extended as per PIF To check ownership of business Ownership of business - Business to be owned and run Unsettle
product specification by single owner
requirements.-PIF
Business/118 Product Specific Product Specific Loans are extended as per Hosing Finance To veify wthether in case of salaried, pensioner, self Eligibility Criteria Unsettle
Business/119 Product Specific Product Specific Loans are extended as per Roshan Zar To verify from Bank statement and Loan appraisal form Verrification of Borrowers stake Unsettle
requirements.-RZP
Business/120 Product Specific Product Specific Loans are extended as per Roshan Zar To verify repayment schedule is constructed on the basis Proper Loan monitoring Unsettle
requirements.-RZP
Business/121 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether authority letter in favour of manging Consent of co owner Unsettle
Business/122 Product Specific Product Specific Loans are extended as per Hosing Finance To verify whether branch has provided Progress Report , Prpoer Loan Monitoring Unsettle
Business/123 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether important documents as required by the Specific Business requirements Unsettle
Business/124 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether loan is used by the client for acquisition Proper Loan utilization Unsettle
Business/125 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether Manager CAD has approved the loan CAD Approval Unsettle
Business/126 Product Specific Product Specific Loans are extended as per Hosing Finance To verify whether maximium number of trenches in case Monitoring of Loan Trenches Unsettle
Business/127 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether name of borrower, loan number and Post Dated Cheques Unsettle
Business/128 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether PDC is taken from Personal Guarantee Post Dated Cheques Unsettle
requirements.-RZP
Business/129 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether PDC register is maintained at branch Post Dated Cheque Register Unsettle
requirements.-RZP
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Business/130 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether residential premises is in the near Verification of Residence Location Unsettle
Business/131 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether specific documents showing the Verification of business premises ownership Unsettle
Business/132 Product Specific Product Specific Loans are extended as per Hosing Finance To verify whether the borrower has deposited required Verification of owners equity contribution Unsettle
Business/133 Product Specific Product Specific Loans are extended as per Roshan Zar To verify whether the borrower has required experience in Experience criteria Unsettle
form
Business/134 Product Specific Product Specific Loans are extended as per Hosing Finance To verify whether total monthly amortization payment of Monthly Installment Threshold Unsettle
Business/135 Product Specific Product Specific Loans are extended as per PIF Verify agreement for assignment of receivables and other Processing of Loan - Loan Processing documents Unsettle
requirements.-PIF
Business/136 Product Specific Product Specific Loans are extended as per IFP Verify that all required procedure carried out for Recovery of loan amount - Liquidation of loan (First Unsettle
product specification liquidation of gold and realization of collateral Amanat Sarmaya) Realization of Loan (IFP)
requirements.
Business/137 Product Specific Product Specific Loans are extended as per MIRP Verify through Cnic attached of guarantor Eligibility of Guarantor - Age of guarantor (3rd Party) s in Unsettle
product specification between 18 to 60 years
requirements.-MIRP
Business/138 Product Specific Product Specific Loans are extended as per PIF Verify through loan file and its supporting documents that Loan not disbursed to any gov, leading private institution Unsettle
product specification loan is not disbursed to any gov, leading private or any institution run/owned by NGOs
Business/139 Product Specific Product Specific Loans are extended as per MIRP Verify whether certification from Focus obtained in case Residental Status in case of relocated clients to be Unsettle
product specification of relocated clients verified - Certification from Focus
requirements.-MIRP
Business/140 Product Specific Product Specific Loans are extended as per MIRP Verify whether client contributed atleast 10% equity after Equity Contribution - Atleast 10% equity to be contributed Unsettle
product specification loan disbursement by client for loans secured against cash collateral
requirements.-MIRP Atleast 25% equity to be contributed by
client for loans secured against other collaterals
Business/141 Product Specific Product Specific Loans are extended as per PIF Verify whether client contributed atleast 25% equity after Equity Contribution - Minimum equity to be 25% after Unsettle
product specification loan disbursement loan disbursement
requirements.-PIF
Business/142 Product Specific Product Specific Loans are extended as per Hosing Finance Whether it is verified that lower of the estimation values Loan Amount Determination Unsettle
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Business/143 Product Specific Product Specific Loans are extended as per Hosing Finance Whether housing finance is utilized by the client for Proper Loan utilization Unsettle
Business/144 Product Specific Product Specific Loans are extended as per Hosing Finance Whether in case of non structural and structural finance, Verification of Property Unsettle
Fmfb
Business/145 Product Specific Product Specific Loans are extended as per Hosing Finance Whether in case of structural finance and new Verification of property ownership Unsettle
Business/146 Product Specific Product Specific Loans are extended as per Hosing Finance Whether it has been verified that all cost over runs during Verification of cost over run burden Unsettle
Business/147 Product Specific Product Specific Loans are extended as per Hosing Finance Whether it has been verified that in case of female Verification of Rebate Unsettle
Business/148 Product Specific Product Specific Loans are extended as per Hosing Finance Whether it is verified that repayment schedule is Proper Loan monitoring Unsettle
Business/149 Product Specific Product Specific Loans are extended as per Hosing Finance Whether it is verified that grace period for repayment of Verification of grace period Unsettle
Business/150 Product Specific Product Specific Loans are extended as per PIF Whether post dated cheque obtained from client fulfilling Collateral - Post dated Cheque Unsettle
manual requirement
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Business/153 Record Management Record Management Incoming staffs is fully equiped Portfolio Tagging & Examine from system generated report that all loan are Handing/Taking Over of Portfolioa) BMs/AMs to ensure Unsettle
with knowledge of the portfolio Handing/Taking Over properly tagged to MFO and in case of resignation and that proper handing over/taking over of portfolio is
s/he is taking over. transfer of MFO, Handing/Taking Over file maintained by exercised and related record is maintained in the branch
branch in separate file for audit review.1. TL (BM where no TL)
extract the list of clients tagged with the transferred
MFO.2. The list handed over to new/portfolio taking over
MFO with advise to old/portfolio handing over MFOto visit
ALL (100%) clients in person.3. Transferred MFO take
the new MFO to each client’s home and work place and
introduce the new MFO with them.4. Both MFOs
sign/initial on the list available to them before each
client.5. Upon satisfactory visits to all clients, “Portfolio
Handing/Taking Over Form (Annexure 12.3.6)” filled
bythe new MFO and signed by both MFOs.6. Original
copy of the list duly signed by both MFOs retained in
record in Portfolio Handing/Taking Over File along with
the Form (Annexure 12.3.6)7.. Upon satisfactory
handing/taking over, the form (Annexure 12.3.6) further
endorsed by TL/BM/CO. forwarded to AM for perusal and
onward submission to head office along with clearance
forms (in case of separation from service)8. BM ensure
that the handing/taking over is completed within the
notice period of portfolio handing over MFO but not later
than a month.9. BM also arrange re-tagging of portfolio
with the name of new MFO
Business/153 Record Management Record Management Incoming staffs is fully equiped Portfolio Tagging & Examine from system generated report that all loan are Portfolio Tagging:a) Portfolio tagging carried out for Unsettle
with knowledge of the portfolio Handing/Taking Over properly tagged to MFO and in case of resignation and monitoring of loans.b) Loans tagged to each MFO, who
s/he is taking over. transfer of MFO, Handing/Taking Over file maintained by has initiated the particular loan.
branch
Business/153 Record Management Record Management Incoming staffs is fully equiped Portfolio Tagging & Examine from system generated report that all loan are Portfolio Handing / Taking Over by BMs1. Handing taking Unsettle
with knowledge of the portfolio Handing/Taking Over properly tagged to MFO and in case of resignation and over the portfolio conducted on the standard template
s/he is taking over. transfer of MFO, Handing/Taking Over file maintained by (12.5.1. annexure) stating the portfolio positions and the
branch staff under supervision of the BM.2. AM arrange a
meeting of the both BMs and all relevant MFOs and Cos
new BM deems necessary, sample based physical
verification conducted for the active borrowers4. In case
PB/PP-SO is also under supervision of the BM, separate
form shall be filled in.5. Upon satisfactory handing/taking
over, the form (annexure 12.5.1.) further endorsed by
CO, which forwarded to AM for perusal and onward
case of separation) otherwise made part of the branch
record.6. AM ensure that the handing/taking over is
completed within the notice period of handing over BM
but notlater than a month.
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Business/153 Record Management Record Management Incoming staffs is fully equiped Portfolio Tagging & Examine from system generated report that all loan are Portfolio Handing / Taking Over by TLs1. Handing taking Unsettle
with knowledge of the portfolio Handing/Taking Over properly tagged to MFO and in case of resignation and over of the portfolio conducted on the standard template
s/he is taking over. transfer of MFO, Handing/Taking Over file maintained by (Annexure 12.4.1) stating the portfolio positions and the
branch staff under supervision of the TL.2. BM arrange a
meeting of the both TLs and all relevant MFOs and Cos
new TL deems necessary, sample based physical
verification also be conducted for the active borrowers.4.
In case PB/PP-SO is also under supervision of the TL,
separate form filled in.5. Upon satisfactory handing/taking
over, the form (Annexure 12.4.1) further endorsed by BM
and CO, which forwarded to AM for perusal and onward
case of separation from service)6. BM ensure that the
handing/taking over is completed within the notice period
(in case of separation from service of portfolio handing
over TL but not later than a month;
Business/154 Record Management Record Management All documents have been Credit Documents and Record Examine physically during branch audit that credits Loan Application Documentsa) Loan Unsettle
obtained by the clients which are Management documents and record are properly kept by branch and Application/Appraisal/Approval Form (LAF)b) Copy of
complete and accurate in all also ensure legal documents are kept in dual control and CNICc) Photograph (where required)d) Collateral
aspects. proper log are maintained with LAF for movement of files documents as required against specific collateral (refer to
collateral management section)
Business/154 Record Management Record Management All documents have been Credit Documents and Record Examine physically during branch audit that credits Loan Processing Documents i.e.a) Cash Flow Unsettle
obtained by the clients which are Management documents and record are properly kept by branch and Statementb) Credit Score Sheet (Where applicable)c)
complete and accurate in all also ensure legal documents are kept in dual control and CIB/MF-CIBd) Internal credit history report, group history
aspects. proper log are maintained with LAF for movement of files reporte) Collateral Verification report (refer to collateral
management section)f) Any other documents as required
in product manual
Business/154 Record Management Record Management All documents have been Credit Documents and Record Examine physically during branch audit that credits Legal Documentsa) Agreement of Financingb) Demand Unsettle
obtained by the clients which are Management documents and record are properly kept by branch and Promissory Notec) Third party Personal Guaranteed)
complete and accurate in all also ensure legal documents are kept in dual control and Group Guarantee / Group Selection Resolution Formse)
aspects. proper log are maintained with LAF for movement of files Other collateral documents (refer to collateral
management section)
Business/154 Record Management Record Management All documents have been Credit Documents and Record Examine physically during branch audit that credits Storage of Original Documentsa) The records of Unsettle
obtained by the clients which are Management documents and record are properly kept by branch and transactions and identification data maintained by the
complete and accurate in all also ensure legal documents are kept in dual control and bank as per PRs requirementsb). Following documents
aspects. proper log are maintained with LAF for movement of files kept in Strong Room/Vault.1) Agreement of Finance;2)
Group Guarantee/Personal Guarantee Deed;3) Demand
Promissory Note, Stamp Papers, Adhesive/Revenue
Stamps4) Other legal documents like MOU, etc.5)
Collateral Documents/Instruments and related
correspondencec) Following documents kept in fire proof
steel file cabinets/almirah (outside vault/strong room):1)
Loan file having all processing (including verification and
approval) and identification documents required for loan
approvals2) Copy of KFS3) Related correspondenced).
However, in case of POL/PB where strong room/vault is
not available all documents including collateral and legal
documents kept in fire proof steel file cabinet / almirah
under lock and key with dual custody of POL/PB In
charge and TL/Senior MFO.
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Business/154 Record Management Record Management All documents have been Credit Documents and Record Examine physically during branch audit that credits Procedure for Safe keeping of Loan Documentsa) After Unsettle
obtained by the clients which are Management documents and record are properly kept by branch and disbursement of the case, the MFO hand over the
complete and accurate in all also ensure legal documents are kept in dual control and original file along with legal documents to TL. TheTL
aspects. proper log are maintained with LAF for movement of files verify the availability of all documents.
b) TL place the loan file in fire proof

almirah and hand over legal documents to BOI safe in
strong room / Safe as per instructions above under lockc)
Legal Documents along with copy of file hand over
checklist documents placed in one legal size ‘cloth
wrapped envelop. Loan file placed in sequential order.
Further, no holes punched into any legal documents for
filing.d) Following particulars written with bold marker on
both the envelop having legal documents and File:1) File
Number with Group Name;2) Loan Number & Type;3)
Date of Disbursement;e) The files/documents envelop
arranged in a sequence & chronological order and same
number allotted to both for convenient traceability. A list of
files with their arrangement numbers in all cabinets
updated and printed every week and copies be placed
with BM, BOM & TLf). The keys of fire proof cabinets with
the TL and duplicate keys with the BM & BOM. Both, TL
& BOM.g) For all kind of file movements i.e. from MFO,
CO, TL, BOM etc. entries made in file movement
log(Annexure 11.5.7) to be placed on top of the loan
proposal and signed-off by all officials during handing
taking over.h). The BM make a surprise random check
once in a month to check whether files are in order and
the system is in place.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices BMs are responsible to ensure availability of cited Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and requirements of BCP and report the same, while the
manage unplanned incidents. telephone numbers 2) BCM have idea about Business same is assessed by ARMs during their branch visit. BM
Continuity Plan. should ensure the back up of system and data and
functioning of critical and vital areas.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices Ensure participation of staff in shakeout drills Unsettle
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices Some of the staff is trained for first aid Unsettle
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices Office premises have no falling objects that can hurt Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and during earthquake
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices Adequate arrangement of key check points of Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and branches/Pbs will be reported by the respective BMs
manage unplanned incidents. telephone numbers 2) BCM have idea about Business while assessed and reported ARMs
Continuity Plan.
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Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices Plan testing is required to ensure resilience of processes Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and and to judge level of training and awareness which
manage unplanned incidents. telephone numbers 2) BCM have idea about Business includes fire drill, earthquake drill once in a year, testing
Continuity Plan. backup systems once in half year, testing working
through APS 2 times in a year, testing working through
fall back twice a year.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices A separate file is to be maintained "BCP File "for record Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and keeping and audit trail purposes by BM/PB/SO Incharge
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices All the details of the critical staff in branch is filled out as Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and per Annex N
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices The Key requirements and check points to ensure BC at Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and branches as per annexure S is filled out completely
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices Ensure facilities are provided timely to branch implement Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and BCM
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices Ensure that branch is fully equipped with alarm, fire Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and fighting and other equipments to combat any significant
manage unplanned incidents. telephone numbers 2) BCM have idea about Business business disruption
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices Staff in the branch is conversant with the procedures to Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and be followed in case of disruption
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices Testing of BCM is carried out effectively Unsettle
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices BCM coordinator will coordinate with the support system Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and engineers for the restoration of critical back up and
manage unplanned incidents. telephone numbers 2) BCM have idea about Business system in the least possibd time
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices Assure that No Smoking signs are displayed Unsettle
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices Proper signs and notices are displayed for the Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and emergency exits and telephone numbers
Continuity Plan.
Business/157 BCP BCP To establish and implement a Business Continuity Plan Examine during field visit that all proper signs and notices BCM coordinator to update the Operational Risk Unit Unsettle
structure that enable the bank to are displayed. Branhc maintained emergency exits and regarding the BCM related preparedness level of their
manage unplanned incidents. telephone numbers 2) BCM have idea about Business respective units
Continuity Plan.
Operations /160 Account Opening Account Opening Specimen signatures are SIGNATURE SCANNING / 1) Check S.S card and stamp affixed of Signature Procedure for Scanning of Signaturea. Authorization by Unsettle
recorded for future transaction VERIFICATION admitted and approval of BM available BM are being carried out under strict supervision.
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Operations /160 Account Opening Account Opening Specimen signatures are SIGNATURE SCANNING / 1) Check S.S card and stamp affixed of Signature b. After approval of AOF / S.S Card from Branch Unsettle
recorded for future transaction VERIFICATION admitted and approval of BM available Manager, specimen signature scanned / uploaded in Flex
verification. 2) Check Self cube preferably on same day. However this process may
presentation Stamp affixed on S.S Card be extended to 7 days during the course of
disbursements provided that all payments to bemade
after verification of signatures from S.S. Cards.
Operations /160 Account Opening Account Opening Specimen signatures are SIGNATURE SCANNING / 1) Check S.S card and stamp affixed of Signature c. BBO/BOM scan the signature, after correct scanning / Unsettle
recorded for future transaction VERIFICATION admitted and approval of BM available uploading, sign off the specimen signature card at the
verification. 2) Check Self specified space at the bottom of the card reading
presentation Stamp affixed on S.S Card "Signature Scanned" and also mention the scanning
date.
Operations /160 Account Opening Account Opening Specimen signatures are SIGNATURE SCANNING / 1) Check S.S card and stamp affixed of Signature d. The Branch Manager after viewing the scanned Unsettle
recorded for future transaction VERIFICATION admitted and approval of BM available signature S.S Card uploading.
card and on affixed
stamp S.S Cardof Signature Signature Verification Procedurea. Signature verification Unsettle
recorded for future transaction VERIFICATION admitted and approval of BM available done by comparing the signature appearing in Flex cube
verification. 2) Check Self withthe signature available on cheque / request letter.b.
presentation Stamp affixed on S.S Card Only designated officers are authorized to verify
signatures on instruments / request as per authorized
limits assigned to them.
Operations /160 Account Opening Account Opening Specimen signatures are SIGNATURE SCANNING / 1) Check S.S card and stamp affixed of Signature Addition / Deletion of Authorized Signatoriesa. Customer Unsettle
recorded for future transaction VERIFICATION admitted and approval of BM available submit third party mandate as per Annexure 6: C3 (for
verification. 2) Check Self individuals) or resolution and Power of Attorney (for
presentation Stamp affixed on S.S Card company accounts) along with specimen signature cards
of new authorized signatories. In the same letter, names
of signatories that arerequired to be deleted mentioned.
Operations /160 Account Opening Account Opening Specimen signatures are SIGNATURE SCANNING / 1) Check S.S card and stamp affixed of Signature b. In case of companiesi. Board Resolution obtained.ii. Unsettle
recorded for future transaction VERIFICATION admitted and approval of BM available Copy of minutes of meeting obtained in case of Club,
verification. 2) Check Self Association orSociety.iii. Letter signed by all joint account
presentation Stamp affixed on S.S Card holders or partners in case of joint accounts
orpartnership accounts.
Operations /160 Account Opening Account Opening Specimen signatures are SIGNATURE SCANNING / 1) Check S.S card and stamp affixed of Signature c. Letter time and date stamped by BOM. Unsettle
card and on affixed
stamp S.S Cardof Signature d. BOM verify signatures from banking application on the Unsettle
recorded for future transaction VERIFICATION admitted and approval of BM available request letter and affix"signature verified" stamp.
card and on affixed
stamp S.S Cardof Signature e. BOM check if related documents are attached with the Unsettle
recorded for future transaction VERIFICATION admitted and approval of BM available request application.f. Signatures added in the Flex cube if
verification. 2) Check Self request application, related documents andcompany
presentation Stamp affixed on S.S Card stamps (if any) are complete in all respects; signature
addition supervised / approved by Branch Manager.
Operations /160 Account Opening Account Opening Specimen signatures are SIGNATURE SCANNING / 1) Check S.S card and stamp affixed of Signature g. Signatures added, scanned and attached with the after Unsettle
recorded for future transaction VERIFICATION admitted and approval of BM available approval of BM.
card and on affixed
stamp S.S Cardof Signature h. Similarly deletion of signatures authorized by BM. Unsettle
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Operations /161 Account Opening Account Opening To ensure that minimum initial Minimum Initial Deposits for Check from customer statements and Initial deposits NON-PROFIT BEARING LIABILITY PRODUCTS1. First Unsettle
deposits obtained and credited Deposit Porducts mentioned on AOF that branch obtained initial depost Current Account opened with minimum initial deposit of
in customer account by branch from customer after opening of account. Rs.500/-2. Asaan – Current Account opened with
minimum initial deposit of Rs.100/-3. First Current Plus
Rs.25,000/-
Operations /161 Account Opening Account Opening To ensure that minimum initial Minimum Initial Deposits for Check from customer statements and Initial deposits PAYABLE-ON-DEMAND PROFIT BEARING LIABILITY Unsettle
deposits obtained and credited Deposit Porducts mentioned on AOF that branch obtained initial depost PRODUCTS1. First Savings Account opened with
in customer account by branch from customer after opening of account. minimum initial deposit of Rs.100/-2. First Daily Profit
Rs.1,000/-3. Asaan – Saving Account opened with
minimum initial deposit of Rs.100/-4. Umeed Bunyadi
Bachat Account opened with minimum initial deposit of
Rs. 100.5. First Premium Savings Account opened with
minimum initial deposit of Rs.1,000,000/
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Any individual or company (sole proprietorship, Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch partnership, limited company etc.) open three types of
BIOMETRIC AUTHENTICATION accounts (Current, Saving, Term Deposit) with single
FMFB branch at their place of domicile & or principal
office under Regular category.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Customer provided with CIF and or account opening form Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch (as per requirement) and filled by him/her as per
BIOMETRIC AUTHENTICATION regularity requirement
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual After completion of documents, customer escorted along Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch with original documents CNIC/SNIC/NICOP for a
BIOMETRIC AUTHENTICATION personal interview with BM or his / her nominated
backup.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual All accounts opened after completing the required Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch documents and adherence to the on-boarding guidelines
BIOMETRIC AUTHENTICATION for customer in accordance with the Bank Policy &
Procedures as laid down in KYC/AML
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual An interview with the prospective customer conducted by Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch Branch Manager / MFO-TL
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Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Respective CIF creating officer i.e. BBO/BOM/MFO Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch perform biometric verification of customer through
BIOMETRIC AUTHENTICATION dedicated fingerprint verification device linked with
NADRA database using Flex cube platform. Due to
system restrictions, biometric verification not performed
through CIF amendment module (STSCIF) where CIF is
already existed and tagged with another branch. In such
cases,accounts opened without biometric verification;
however NADRA Verisys obtained as alternate.Branches
shall make all efforts to ensure that CIFs are created /
accounts are opened after successful biometric
verification. However, in case biometric verification failure
arises due to temporary issues of wounded / bandaged
hands / mehandi of prospective customer. In these
cases, branches may proceed to creation of CIF /
opening of accounts against NADRA Verisys by following
below protocols;a. BOM & BM shall ensure that proper
due diligence of the prospective customer is conducted
as per KYC / AML procedures.b. For Asaan Accounts:
Joint approval from Regional Operations Head (ROH)
and Regional Head (RH) is obtained via AOM / AM
through email for opening Asaan account against NADRA
Verisys mentioning proper reason for failure of biometric
verification.c. All Liability Accounts (other than Asaan):
Approval of any one from Head Branch Banking
Operations (HBBO) or respective Head Business (HB)
via AM/AOM & RH/ROH through email is obtained for
opening account against NADRA Verisys mentioning
proper reason for failure of biometric verification. It is
pertinent to note that debit block removal shall not be
allowed unless biometric verification is performed.d.
Proper proof (e.g. system screenshot for connectivity
issues etc.) is kept in record & forwarded for taking
approval.f. BOM/BM will ensure that date on NADRA
Verisys should not be older than 7 working days at the
time of account opening. Fresh Verisys will be obtained if
said timeline has been expired. BOM & BM shall also
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Personal accounts not allowed to be used for charity Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch purposes i.e./collection of donations.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual BBO/BOM/MFO compare the information on bio-verisys Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch report with original CNIC and if matched, proceed to CIF
BIOMETRIC AUTHENTICATION creation. A printed copy of bio-verisys report attached
with CIF & Account Opening documents. For CIFs /
accounts being opened after biometric verification
NADRA Verisys not obtained from staff placed at Area /
Regional offices.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Check potential customer or his/her name is appeared in Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch UN Sanction / Negative List
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Customer Information Form (CIF-Form) used to capture Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch the basic information of individuals in all capacities i.e.
BIOMETRIC AUTHENTICATION Account Holder/ Mandate Holder/ Guardian/ Authorized
Signatory (for entities account) etc. and thus each form is
required to be completed by such individuals.
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Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Account Opening Form for individual customers capture Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch the account related details.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual After satisfactory review Branch Manager approve the Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch Account Opening Form (AOF)
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Branch Operations Manager allot system generated Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch account number after completion of all the formalities by
BIOMETRIC AUTHENTICATION inputting the data in Flex cube.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Account Opening Form for Entities capture all necessary Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch details for entity, account as well as owners, partners,
BIOMETRIC AUTHENTICATION directors etc.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Branch Manager ensure that initial deposit (initial cash Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch deposit) is received and credited after opening of account
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Separate Account Opening Forms used for Asaan Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch Accounts.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Customers specimen signatures preferably be scanned Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch on same date and signatures to be authorized by /BM.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual All relevant columns in the Customer Information (CIF), Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch Account Opening Form (AOF) & specimen signature card
BIOMETRIC AUTHENTICATION (SSC) duly filled in & completed. All blank
columns/spaces clearly marked "VOID"
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Alterations / over writings in the Account Opening Form Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch (AOF) properly authenticated by the customer / applicant.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Branch Operations Manager finally review AOF, SS card, Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch CIF Form and affix required stamps (i.e. Signature, LTI /
BIOMETRIC AUTHENTICATION RTI Admitted and Signature, LTI / RTI Verified) on the
relevant spaces, ensure all columns are properly filled
and other non-applicable columns are marked ‘VOID’.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Prior to opening the account of individuals as well as Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch entities, branches required to create relationship / CIF ID
BIOMETRIC AUTHENTICATION (if not already available) providing all the details captured
on Customer Information Form. All accounts of
individuals / entities linked with the CIF IDs.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Letter of Thanks (other than Asaan Accounts) generated Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch from by Branch Operations Manager duly signed by
BIOMETRIC AUTHENTICATION Branch Manager and dispatched on customers mailing
address. BM/BOM ensure that the Letter of Thanks is
dispatched on same day of account opening.
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Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Phone verifications done by Branch Manager for Asaan Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch Account.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Branches create CIF IDs of all authorized signatories of Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch an entity to be linked with the CIF ID of entity.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual CIF Form attached with AOF while a copy of it attached Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch with loan documents if loan is disbursed to same
BIOMETRIC AUTHENTICATION customer.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual CIF and Account opening forms filed in the account Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch opening file/folder date wise in chronological order.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual While creating CIF, user mention "Filer / Non-Filer" status Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch of the customer. For marking a customer as "Filer", it
BIOMETRIC AUTHENTICATION ensured that either customer has furnished a verifiable
evidence a copy of status is verified through FBR SMS
verification.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Account opening files kept in fire proof cabinet / vault Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch under dual control of BOM/Teller, access to account
BIOMETRIC AUTHENTICATION opening files restricted to authorized person only.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual GENERAL CONTROLS FOR OPENING OF NEW Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch ACCOUNTS:1. All the necessary documentation obtained
BIOMETRIC AUTHENTICATION and properly checked for all the newaccounts.2. All
signatures on SS Card properly admitted and blank
spaces have been markedVOID.3. All Account Opening
Forms and Specimen signature cards are kept locked in
fire proof cabinets overnight.4. Due care exercised while
opening a corporate account with high volume
ofexpected turnover.5. All minors accounts are opened
with their parents/guardians with signature authority to
parents or guardians only.6. Separate CIF Forms are
filled providing necessary details of minor.7. All third party
operations in accounts authorized by mandate on our
prescribedformat Annexure 6-C3 signed by all the
account holders.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Customers instructions for operating the account (singly / Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch jointly / either or survivor etc.) clearly marked / recorded
BIOMETRIC AUTHENTICATION both on the account opening form & specimen signature
card.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual A printed copy of Terms & Conditions for Regular and Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch Asaan Accounts along with Key Fact Statement (KFS)
BIOMETRIC AUTHENTICATION related to specified account being opened provided to all
customers after obtaining acknowledgement on AOF.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Specimen signatures of customers same for all accounts Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch being maintained with the bank.
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Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual If after opening of account, a customer changes his Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch signature at the time of CNIC renewal and wants to
BIOMETRIC AUTHENTICATION update the same in bank record, he / she submit a written
request for this purpose along with copy of renewed
CNIC. After verification of renewed CNIC from NADRA,
new specimen signatures obtained and updated in bank
record.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual The account number allotted noted on the account Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch opening form and the specimen signature card.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Specimen Signature Card signed in two (2) different Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch places / boxes to ensure identical signature by the
BIOMETRIC AUTHENTICATION account holder.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual The specimen signature cards kept and locked in Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch fireproof steel cabinets.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual The Branch Manager authorize the entire account Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch opening in branch including the scanningof specimen
BIOMETRIC AUTHENTICATION signature.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual No account is opened without initial cash deposits. Unsettle
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Third party mandate not allowed for photo accounts. Unsettle
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Letter of thanks sent to new regular deposit account Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch holders and Office copy of the letter attached with
BIOMETRIC AUTHENTICATION account opening form for record.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Letter of Thanks not sent to Asaan Account holders as Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch per regulatory requirement.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Hold Mail instructions not apply on Letter of Thanks. Unsettle
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Accounts of all existing / new staff (Permanent & Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch contractual including 3rd Party contract) categorized as
BIOMETRIC AUTHENTICATION "Employee" at CIF Level in FLEXCUBE. BM / designated
Acting BM print system generated list of staff accounts
and conduct review of all such accounts on quarterly
basis. Accounts of Branch Managers also reviewed by
their respective Area Operations Manager (AOM)
quarterly.
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Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual BM / AOM review statement of accounts of their Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch respective staff; and thoroughly check all the activities
BIOMETRIC AUTHENTICATION including unusual / large transactions. BM / AOM also
check if these transactions are in line with the KYC / staff
profile. In case of any unusual transaction, BM /AOM get
clarification / discuss with concerned staff and where
required, can also demand supporting documentary
proof.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual For record purposes, BM / AOM fill out and sign the Staff Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch Account Review Memorandum as per Annexure 2: C3.
BIOMETRIC AUTHENTICATION BM keep / maintain staff reviews memorandum along
with staff listing in one file. Review done by AOM also be
kept in same file at branch level. Quarterly review
completed within 20 days in the subsequent month after
end of each quarter.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Staff Accounts not used for facilitating withdrawal of Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch customers.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Change in CNIC / identification number not allowed by Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch the branches. Change in CNIC / identification number if it
BIOMETRIC AUTHENTICATION is done due to error done through Verisys check
/identification document review and approval from Head
Distribution.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual All cheques presented by the Government Departments Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch and Government Organizations for credits to their
BIOMETRIC AUTHENTICATION accounts through collection are allowed. Funds credited
only after the cheques deposited have been realized and
credited to our account if lodged through correspondent
banks.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual All payments under cheques issued by the government Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch agencies/organizations either credited to existing
BIOMETRIC AUTHENTICATION accounts of payees (payee name to be exactly same on
cheques and account title).
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Accounts showing "0" balance for a continuous period of Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch 1 year closed. Intimation as per Annexure 3: C3 sent to
BIOMETRIC AUTHENTICATION respective customer to his / her last known address twice
a year (i.e. from 1st to 31st July for accounts which had
"0" balance for 1 year up to 30th June and from 1st
January to 31st January for accounts which had "0"
balance for 1 year up to 31st December) with a request
to contact branch and regularize their accounts within 15
days of date on intimations.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual A dormant account activated on the written request of Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch account holder as per Annexure 5: C3 or on Letter Head
BIOMETRIC AUTHENTICATION (for entity accounts) and production of original documents
/ Valid CNIC/SNIC etc.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual For recovery of receivable amount from dormant account, Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch branches obtain prior approval from Unit Head Branch
BIOMETRIC AUTHENTICATION Banking Operations.
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Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Accounts, on which a court attachment order has been Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch received, identified properly. A separate file maintained
BIOMETRIC AUTHENTICATION containing all relevant court orders. Any movement in the
account authorized by a designated officer of the branch.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Bank served with a Garnishee or Attachment Order of a Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch customer’ s account blocked by branch
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual The Bank notify customer about the details of the Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch Garnishee order and the amountattached after affecting
BIOMETRIC AUTHENTICATION the order.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual The ‘Block’ from the account after getting permission Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch from the appropriate legal authority/SBP.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Illiterate customer not be liable for cuttings and Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch alterations on cheques, unless duly authenticated by
BIOMETRIC AUTHENTICATION bank officer.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Cheques of illiterate persons/photo accounts not Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch accepted / paid if received in clearing /collection / online if
BIOMETRIC AUTHENTICATION presented by third party.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual The account of illiterate persons or account with photos Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch opened when visit bank personally and affix their thumb
BIOMETRIC AUTHENTICATION impressions / signatures on the account opening forms
/documents / cheques etc. in front of a bank officer or
Manager, authorize transactions by identifying the
customer with the photograph.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Illiterate person/photo account and stamped "Self Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch presentation for encashment of cheque is required".
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual An account opened in the name of minor (person whose Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch age is less than 18 years); the account operated by
BIOMETRIC AUTHENTICATION minors natural parent /guardian or legal guardian. The
account must be titled as (_________ Minor &
_________ Guardian).
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Branches create separate CIFs for minor as well as Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch guardian in Flex cube to be tagged to Minor account.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Branches confirm the beneficial ownership of funds being Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch deposited into minor account.
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Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual When a minor becomes adult or attains majority (18 Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch years of age) and wants to operate the account
BIOMETRIC AUTHENTICATION independently (when the account has not been opened
under the court orders), the consent of the guardian /
court order required to close the minor account and a
new/separate account opened of the individual who has
attained majority.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual If the court has nominated a guardian for opening of Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch account with minor, the same converted into regular
BIOMETRIC AUTHENTICATION account of a major upon production of court order
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual In case of death of a guardian, new guardian appointed Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch by the court. Preferably the old account is to be closed
BIOMETRIC AUTHENTICATION and the new guardian open a fresh account of minor.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual In case of death of minor, the account marked as Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch "Deceased" and amount paid as per court order.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Credit facility not extended to a minor’s account. Unsettle
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Operation in a partnership account immediately ceased / Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch blocked when the partnershipfirm stands dissolved in
BIOMETRIC AUTHENTICATION terms of the agreement either by death, or due to
insolvency of a partner.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual In the case of retirement or admission of a new partner, Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch the existing account closed and a new account opened
BIOMETRIC AUTHENTICATION subject to an express and clear provision in the
Partnership deed / agreement, insolvency of a partner.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual In case of Society / Club / Association accounts if one of Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch the office bearers who operates the account of the
BIOMETRIC AUTHENTICATION society / club dies or resigns, all operations in the
account stopped forthwith, till the receipt of a fresh
resolution passed by the Managing Committee
determining the method of its operation in future and
delegation of powers to the new office bearers. A
resolution to the above effect signed by both the outgoing
and incoming managing committee.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual BBO/BOM/BM ensure that withholding tax amount Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch parked in respective GL Heads is timely pulled by
BIOMETRIC AUTHENTICATION Finance Department by debiting respective GL Heads for
onward submission to Government Treasury as per
section 160 of Income Tax Ordinance 2001.
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Account Title on AOF and system was mismatched. Unsettle
Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Companys rubber stamp was found mismatched with the Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch account title in cases where soleproprietor & company
BIOMETRIC AUTHENTICATION accounts are opened.
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Operations /162 Account Opening Account Opening To ensure that proper procedure OPENING OF ACCOUNT – Examine from AOF that all requirement of manual Companys rubber stamp / Partners rubber stamp was Unsettle
are follow for opening of account PROCEDURE WITH operations regarding Account Opening fulfilled by branch found affixed with the signatures appearing on AOF &
BIOMETRIC AUTHENTICATION allied documents
Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for If the account is being closed due to zero balance for Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as continuous 1 year, it is ensured that an intimation letter
of mandatory requirements. per Annexure 3: C3 2) Accrued profit on Savings as per Annexure 3: C3 sent to the customer.
Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for Before the decision to close the account is taken an Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as account enquiry print taken out showing all the accounts
of mandatory requirements. per Annexure 3: C3 2) Accrued profit on Savings held by the customer.
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Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for BOM verify customers signature on account closure Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as request and check for surrender of un-used cheques.
Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for Where an account is being closed at the request of the Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as customer, the balance available in the account paid in
of mandatory requirements. per Annexure 3: C3 2) Accrued profit on Savings accordance with the request by debiting the account.
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Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for Accrued profit on Savings Accounts paid to the customer Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as prior to the account closure.
Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for In case of Joint Account where an either or survivor Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as mandate is held the account is not closed on single
of mandatory requirements. per Annexure 3: C3 2) Accrued profit on Savings request
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Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for g. Where jointly operated accounts are involved, on the Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as intimation of death (written intimation along with death
of mandatory requirements. per Annexure 3: C3 2) Accrued profit on Savings certificate by the legal heirs), activity in the account
Accounts (i.e. First Savings, First Premium Savings, First stopped, matter referred to branch banking operations
Daily Profit, Asaan Savings and Umeed Bunyadi Bachat division, HO for further necessary action & approval
Accounts etc.) paid to the customer prior to the account regarding disposal of funds & closure of account etc.
Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for Closing of Account - ProcedureBOM receive Account Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as Closure Request as per Annexure 15: C3 from customer
of mandatory requirements. per Annexure 3: C3 2) Accrued profit on Savings on bank’s standard pre-printed form and check that
Accounts (i.e. First Savings, First Premium Savings, First application is completed in all respects and duly signed
Daily Profit, Asaan Savings and Umeed Bunyadi Bachat by customer along with the reason for closure.
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Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for BOM confirm if all the requirements are fulfilled and affix Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as time & date stamp.
Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for BOM ensure that all signatories (joint account holders / Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as partners) in case of joint accounts / partnership concerns
of mandatory requirements. per Annexure 3: C3 2) Accrued profit on Savings have signed account closure request.
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Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for In case of corporate account necessary board resolution Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as is provided.
Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for In case of savings account, BOM check accrued profit Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as amount from Flex cube.
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Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for BM authorize account closure and disposal of balance Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as made as requested by customer.
Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for Account closing charges recovered as per SOC. Unsettle
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Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for Account close application attached with the AOF noting Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as details of account closing date, serial number of un-used
of mandatory requirements. per Annexure 3: C3 2) Accrued profit on Savings cheques destroyed etc.
Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for Account opening form, specimen signature card and all Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as related documents cancelled by ruling across and
of mandatory requirements. per Annexure 3: C3 2) Accrued profit on Savings marking notation “account closed on (date)__________”.
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Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for All un-used cheques destroyed after mentioning serial Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as numbers at given space on account closure requests
of mandatory requirements. per Annexure 3: C3 2) Accrued profit on Savings which duly signed by BOM and BM.
Operations /166 Account Maintanance Account Maintanance Accounts are closed on a valid Closure of Account 1) Check account closed in case of zero balance for AOF removed from the file of active accounts and will be Unsettle
customer request after fulfilment continuous 1 year after dispatching an intimation letter as pasted in separate file to be used for closed accounts
of mandatory requirements. per Annexure 3: C3 2) Accrued profit on Savings AOF.
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Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop Customer submit written request for stop payment of Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if cheque(s) as per Annexure 7: C3.
Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop If customer requested stop payment through FAX, Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if BBO/BOM and submit original written request within
request. submitted through fax, original received by branch within three working days.
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Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop BBO/BOM affix date / time stamp on the request / Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if application and verify signature by affixing signature
request. submitted through fax, original received by branch within verified stamp.
Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop BBO/BOM check whether the cheque(s) has/have been Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if paid before acknowledging the stop payment instructions.
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Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop Customer informed accordingly if cheque(s) are already Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if paid after receiving the instructions as evidenced by date
request. submitted through fax, original received by branch within and time stamp on the instruction. In such a case, a letter
three working days. 2) BBO/BOM affixed date / time duly signed by BOM/BM as per format in Annexure 8: C3
stamp on the request / application and verify signature by will be issued to customer and copy retained in bank
affixing signature verified stamp. 3) Customer informed record.
Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop If cheque is still un-paid, BBO/BOM and BM check and Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if authorize stop payment in the Flex cube, note date &
request. submitted through fax, original received by branch within time stop payment marked.
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Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop BBO/BOM prepare “Stop payment acknowledgment as a Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if confirmation of marking stop payment by the bank as per
request. submitted through fax, original received by branch within Annexure 9: C3
Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop BM /BOM sign acknowledgement letter and dispatch / Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if handover the customer (after taking acknowledgement)
request. submitted through fax, original received by branch within on original copy to customer.
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Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop Recover stop payment charges as per bank’s schedule of Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if charges.
Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop All stop payment requests must be filed in serial number Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if order and copies to be attached with vouchers.
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Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop At the end of the day a system generated report covering Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if all stop payments checked by BM
Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop In case of joint account (either/ survivor or jointly) stop Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if payment marked by any one of joint account holder.
request. submitted through fax, original received by branch within Removal / deletion of stop payment subject to account
three working days. 2) BBO/BOM affixed date / time operating requirement / instruction.
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Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop Deletion of Stop Payment Unsettle
request. submitted through fax, original received by branch within Customer submit letter
three working days. 2) BBO/BOM affixed date / time requesting cancellation of stop payment instructions as
stamp on the request / application and verify signature by per Annexure 11: C3.
Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop BOM affix time and date stamp on the request Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if application.
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Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop BOM verify signature on the request application and affix Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if signature verified stamp.
Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop d. BOM remove the stop payment status on prescribed Unsettle
processed on a valid customer payment of cheque(s) as per Annexure 7: C3 and if cheques in Flex cube.
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Operations /167 Account Maintanance Account Maintanance Stop payment requests are Stop Payment 1) Check that customer submitted written request for stop BM check and authorize transaction. Unsettle
Operations /168 Account Maintanance Account Maintanance Proper assessment, collection Zakat Exemption 1) Check zakat exemption given only obtaining CZ-50- Zakat ExemptionMarking of Zakat Exemption done as Unsettle
and payment of zakat as per Form (Sahib nisab account) 2) Check Joint account per following;a. If CZ-50 is submitted prior to 30 days of
Zakat & Usher Ordinance 1980. exemption on basis of CZ-50 Form signed by co -joint 1st Ramadan.b. If customer is Non-Muslim and has
account holders. (Sahib Nisab account) 3) Check CZ-50 submitted declaration in writing at any time.c. If request
Zakat Declarations scrutinized for the following; has been received from companies or body of individuals
at any time where not less than fifty percent of the value
of its shares is owned by or the beneficial ownership
thereof is held in the names of individuals who are not
Muslim citizens ofPakistan.d. If request from account
holder is received at any time who is not the citizen of
Pakistan.e. If customer does not fall under definition of
Sahib-e-Nisab under any of the sub-clauses of clause
(xiii) of section 2 of the Zakat & Usher Ordinance.f. If
Account is Frozen.g. Deceased Account.h. In case of
joint account with two or more persons, separate
declaration from each individual will be required to obtain)
Operations /168 Account Maintanance Account Maintanance Proper assessment, collection Zakat Exemption 1) Check zakat exemption given only obtaining CZ-50- Zakat Declaration handled as follows;a. Zakat Unsettle
and payment of zakat as per Form (Sahib nisab account) 2) Check Joint account Declarations (CZ-50) time & date stamped upon receiving
Zakat & Usher Ordinance 1980. exemption on basis of CZ-50 Form signed by co -joint from the customer and verification of signatures.
Operations /168 Account Maintanance Account Maintanance Proper assessment, collection Zakat Exemption 1) Check zakat exemption given only obtaining CZ-50- b. Zakat Declarations scrutinized for the following;i. Duly Unsettle
and payment of zakat as per Form (Sahib nisab account) 2) Check Joint account signed by the deponent and witnesses.ii. All particulars of
Zakat & Usher Ordinance 1980. exemption on basis of CZ-50 Form signed by co -joint deponent / witnesses i.e. Name, CNIC/SNIC, address
account holders. (Sahib Nisab account) 3) Check CZ-50 etc. should bementioned on the affidavits/CZ-50 form.iii.
Zakat Declarations scrutinized for the following; Should be attested by Notary public / Oath
Commissioner.iv. Should be executed one month prior to
1st Ramzan.
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Operations /168 Account Maintanance Account Maintanance Proper assessment, collection Zakat Exemption 1) Check zakat exemption given only obtaining CZ-50- c. All affidavits / declarations CZ-50 forms for non- Unsettle
and payment of zakat as per Form (Sahib nisab account) 2) Check Joint account deduction of Zakat entered in Zakat Declaration Register
Zakat & Usher Ordinance 1980. exemption on basis of CZ-50 Form signed by co -joint as per Annexure 14: C3 in sequential order. The serial
account holders. (Sahib Nisab account) 3) Check CZ-50 numbers noted on the CZ-50 forms.
Operations /168 Account Maintanance Account Maintanance Proper assessment, collection Zakat Exemption 1) Check zakat exemption given only obtaining CZ-50- d. All Zakat declarations filed in the order of serial number Unsettle
and payment of zakat as per Form (Sahib nisab account) 2) Check Joint account allotted.
Operations /168 Account Maintanance Account Maintanance Proper assessment, collection Zakat Exemption 1) Check zakat exemption given only obtaining CZ-50- e. Zakat exemption marked separately on accounts as Unsettle
and payment of zakat as per Form (Sahib nisab account) 2) Check Joint account well as Term Deposits by the branch in Flex cube.
Operations /168 Account Maintanance Account Maintanance Proper assessment, collection Zakat Exemption 1) Check zakat exemption given only obtaining CZ-50- Refund of wrongly deducted Zakat - Prior to submission Unsettle
and payment of zakat as per Form (Sahib nisab account) 2) Check Joint account to Govt. TreasuryRecommendation of Area Operations
Zakat & Usher Ordinance 1980. exemption on basis of CZ-50 Form signed by co -joint Manager and subsequent approval from Finance
account holders. (Sahib Nisab account) 3) Check CZ-50 Controller. Prior to recommendation, AOM meticulously
Zakat Declarations scrutinized for the following; check the execution / timely submission of Zakat
Declaration (CZ-50).
Operations /169 Account Maintanance Account Maintanance Accounts are operated against a Expired CNIC Check dispatched register that system generated expired Branch extract the report available in Flex cube listing Unsettle
valid ID of client in FMFB CNIC intimation report dispatched to customer every those account holders whose CNICs/SNICs shall expire
branches. month after one month. Expired CNICs/SNICs Tracking Report
generated every month for review of BM/BOM.
Operations /169 Account Maintanance Account Maintanance Accounts are operated against a Expired CNIC Check dispatched register that system generated expired Branch send system generated Expired CNIC Intimation Unsettle
valid ID of client in FMFB CNIC intimation report dispatched to customer every as per Annexure 16: C4 to customers requesting them to
branches. month provide copy of new CNICs/SNICs.
Operations /169 Account Maintanance Account Maintanance Accounts are operated against a Expired CNIC Check dispatched register that system generated expired Upon receiving copy of new CNIC/SNIC, branch mark it Unsettle
valid ID of client in FMFB CNIC intimation report dispatched to customer every “"original seen"” after comparing it with the original and
branches. month obtain NADRA Verisys. New expiry date updated in the
Flex cubeaccordingly. Copy of new CNIC/SNIC and
NADRA Verisys attached with AOF.
Operations /170 Account Maintanance Account Maintanance Effectiveness and efficiency Change of Address Examine from AOF and change in address request Customer submit request for change in address as per Unsettle
regarding customer request properly obtained and letter dispatched to new address Annexure 12: C3.
Operations /170 Account Maintanance Account Maintanance Effectiveness and efficiency Change of Address Examine from AOF and change in address request BOM receive duly signed request application from Unsettle
regarding customer request properly obtained and letter dispatched to new address customer notifying change in address and affix date &
received for change of address by branch for confirmation time stamp on the application.
Operations /170 Account Maintanance Account Maintanance Effectiveness and efficiency Change of Address Examine from AOF and change in address request BOM verify customers signatures and affix signature Unsettle
regarding customer request properly obtained and letter dispatched to new address verification stamp.
Operations /170 Account Maintanance Account Maintanance Effectiveness and efficiency Change of Address Examine from AOF and change in address request BOM change notified address in the Flex cube. Unsettle
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Operations /170 Account Maintanance Account Maintanance Effectiveness and efficiency Change of Address Examine from AOF and change in address request BOM prepare acknowledgement letter as per Annexure Unsettle
regarding customer request properly obtained and letter dispatched to new address 13: C3 for delivery to customer as a confirmation for
received for change of address by branch for confirmation change of address.
Operations /170 Account Maintanance Account Maintanance Effectiveness and efficiency Change of Address Examine from AOF and change in address request BOM / BM sign acknowledgment for change of address Unsettle
regarding customer request properly obtained and letter dispatched to new address letter and dispatched to customers new address on same
received for change of address by branch for confirmation date.
Operations /170 Account Maintanance Account Maintanance Effectiveness and efficiency Change of Address Examine from AOF and change in address request An evidence for letter dispatch is also required for this Unsettle
regarding customer request properly obtained and letter dispatched to new address courier receipts attached with letter/memo.
Operations /170 Account Maintanance Account Maintanance Effectiveness and efficiency Change of Address Examine from AOF and change in address request Customer request application along with office copy of Unsettle
regarding customer request properly obtained and letter dispatched to new address dispatched letter filed in the AOF.
Operations /170 Account Maintanance Account Maintanance Effectiveness and efficiency Change of Address Examine from AOF and change in address request If customer requests for change his address to outside Unsettle
regarding customer request properly obtained and letter dispatched to new address Pakistan due to permanent/temporary change in his/her
received for change of address by branch for confirmation residence, no such request entertained and customer
requested to close the account, treating it non-resident.
Operations /170 Account Maintanance Account Maintanance Effectiveness and efficiency Change of Address Examine from AOF and change in address request 3.5.6. Accrual & Distribution of ProfitAny special rate over Unsettle
regarding customer request properly obtained and letter dispatched to new address and above the rack rate on First Daily Profit, First
received for change of address by branch for confirmation Premium Savings or any other saving nature of accounts
will be updated by CPU-Operations. For said purpose,
branches shall forward the special rate approval obtained
from Head Treasury / COO or any other designated
person to CPU through email. Process of taking approval
and pre-requisites to be fulfilled prior to sending request
to CPU shall be followed as per Section 2.5 of CPU
Manual. Once the rate is updated, designated officer /
supervisor at CPU-Operations will send confirmatory
email to respective branch for record purposes.
Operations /171 Account Maintanance Account Maintanance Third Party Mandate given after Third Party Mandate Examine from AOF and third party mandate are available Customers request for third party mandate received by Unsettle
obtaining proper request from in branch and uploaded in system BOM on Banks standard format Annexure 6: C3.
customer
Operations /171 Account Maintanance Account Maintanance Third Party Mandate given after Third Party Mandate Examine from AOF and third party mandate are available BOM affix time and date stamp on the mandate form/card Unsettle
obtaining proper request from in branch and uploaded in system and verify account holders signature on mandate
customer form/card by affixing signature verified stamp.
Operations /171 Account Maintanance Account Maintanance Third Party Mandate given after Third Party Mandate Examine from AOF and third party mandate are available BOM check the required documents are provided with Unsettle
obtaining proper request from in branch and uploaded in system mandate, i.e. copy of CNIC/SNIC of mandate (to be
customer compared with original and stamped as "Original Seen").
Operations /171 Account Maintanance Account Maintanance Third Party Mandate given after Third Party Mandate Examine from AOF and third party mandate are available CIF Form of mandate holder filled & signed off by Unsettle
obtaining proper request from in branch and uploaded in system customer.
customer
Operations /171 Account Maintanance Account Maintanance Third Party Mandate given after Third Party Mandate Examine from AOF and third party mandate are available Biometric Verification performed ) and bio-verisys Unsettle
obtaining proper request from in branch and uploaded in system extracted / attached with mandate request.
customer
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Operations /171 Account Maintanance Account Maintanance Third Party Mandate given after Third Party Mandate Examine from AOF and third party mandate are available For record purposes mandate form along with documents Unsettle
obtaining proper request from in branch and uploaded in system pasted with the account opening form and copy attached
customer with SSC.
Operations /171 Account Maintanance Account Maintanance Third Party Mandate given after Third Party Mandate Examine from AOF and third party mandate are available BM authorize recording of information in the Flex cube & Unsettle
obtaining proper request from in branch and uploaded in system BM authorize the scanning of signatures in the Flex cube.
customer
Operations /171 Account Maintanance Account Maintanance Third Party Mandate given after Third Party Mandate Examine from AOF and third party mandate are available Third party Mandate automatically revoked in case of Unsettle
obtaining proper request from in branch and uploaded in system death, bankruptcy or insanity of either or any of the
customer account holders
Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of BBO / BOM mark the account “Deceased” , when Unsettle
clients is prevented. death of account holder in Flex cube. intimation (intimation letter along with death certificate
2) Check from the legal heirs) is received by the bank and affix
Deceased Account account closed after payment. stamp on account opening form, specimen signature card
& other related documents. After the confirmation of
3) Check in case of payment to legal heirs of deceased information regarding death of a customer, all
customer, the branch received all required documents withdrawals from his/her account stopped.
Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of Bank exercise caution while honouring any cheque Unsettle
clients is prevented. death of account holder in Flex cube. signed by the customer unless it is signed by the
2) Check customer in his official capacity as an authorized
Deceased Account account closed after payment. signatory of a company etc. (in such cases the bank
obtain written confirmation from the company authorizing
3) Check in case of payment to legal heirs of deceased the payment)
Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of All funds received for credit to account credited subject to Unsettle
clients is prevented. death of account holder in Flex cube. local laws and regulations except for the credits that
2) Check ceased on the death of a customer i.e. pensions etc.

Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of In all deceased accounts, bank obtain death certificate. Unsettle
clients is prevented. death of account holder in Flex cube. The funds in the deceased account released to the legal
2) Check heirs only after obtaining the necessary documentation.

Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of No Succession Certificate obtained from the heirs if the Unsettle
clients is prevented. death of account holder in Flex cube. balance in deceased account is below Rs. 50,000/-.
2) Check

Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of Bonafides of the Succession Certificate submitted Unsettle
clients is prevented. death of account holder in Flex cube. verified from the relevant court records prior to
2) Check disbursement of funds. If Succession Certification is
Deceased Account account closed after payment. issued by High Court, all correspondence for verification
of succession certificate addressed to Assistant Registrar,
3) Check in case of payment to legal heirs of deceased Executive & Miscellaneous Branch of High Court.
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Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of Deceased account closed after the payment is made to Unsettle
clients is prevented. death of account holder in Flex cube. the legal heirs.
2) Check

Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of In case where third party power of attorney / mandate Unsettle
clients is prevented. death of account holder in Flex cube. authorized to operate the account, bank immediately
2) Check cancel / terminate the POA granted by the deceased.

Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of The cheques presented after the death of the deceased if Unsettle
clients is prevented. death of account holder in Flex cube. maintaining individual account singly not honoured if the
2) Check fact of his/her death is within the knowledge of the
Deceased Account account closed after payment. branch.

Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of In the event of death of any one or more of the joint Unsettle
clients is prevented. death of account holder in Flex cube. account holders, where the credit balance in a joint
2) Check account is payable either to any one or more of the
Deceased Account account closed after payment. account holders or survivors of them; in the absence of a
contract to the contrary, the credit balance payable to the
3) Check in case of payment to legal heirs of deceased survivor(s) without referring to the legal heirs of the
customer, the branch received all required documents deceased person or persons. In all other cases, the credit
balance payable to the legal heirs of the deceased
account holder(s) along with the remaining account
holder(s) as per banks procedure.
Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of 1. PAYMENT TO LEGAL HEIRS OF DECEASED Unsettle
clients is prevented. death of account holder in Flex cube. CUSTOMERa. Written confirmation of account holder’s
2) Check death by the heir.b. Death Certificate (issued by
Deceased Account account closed after payment. NADRA)/.c. Form B for minor heirs issued by NADRA.d.
Succession certificate issued by a Court if balance in
3) Check in case of payment to legal heirs of deceased account is more than Rs.50,000/-e. CNIC(s)/SNIC(s) of
customer, the branch received all required documents heirs.f. Indemnity from the heir on the bond paper
Annexure 64: C16 to be obtained if balance in deceased
account is upto Rs. 50,000/- and to be released without
obtaining succession certificate.g. Guardianship
Certificate issued by relevant court in case proportion of
the minor (legal heir) is to be withdrawn by guardian..
Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of 2. The payment made through Bankers Cheque/Payee Unsettle
clients is prevented. death of account holder in Flex cube. Account Only cheque ofcorrespondent bank in favour of
2) Check legal heirs of deceased.

Operations /174 Account Management Account Management Misuse of accounts of deceased 1) Examine account marked Deceased after intimation of 3. Approval required before release of payment from Unsettle
clients is prevented. death of account holder in Flex cube. deceased account as per below mentioned grids:a.
2) Check Branch Manager - Up to Rs. 20,000/-b. Area Operations
Deceased Account account closed after payment. Manager - from Rs. 20,001/- to Rs.50,000/-c. Head
Banking Operations - above Rs. 50,000/-
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Operations /175 Account Management Account Management Dormant accounts are Dormant Account - General 1) Examine dispatched register for account classified as An account classified as "Dormant", intimation as per Unsettle
reactivated on a valid customer Guidelines dormant intimation dispatched to customer. 2) Examine Annexure 4: C3 sent to theaccount-holder and the
request only. Dormant Account Activation file for customer requests are dispatch record maintained properly.
from customer
Operations /175 Account Management Account Management Dormant accounts are Dormant Account - General 1) Examine dispatched register for account classified as Fresh cheque books not issued to dormant accounts until Unsettle
reactivated on a valid customer Guidelines dormant intimation dispatched to customer. 2) Examine activated.
from customer
Operations /175 Account Management Account Management Dormant accounts are Dormant Account - General 1) Examine dispatched register for account classified as "Jointly" operating instructions Dormant Account Re- Unsettle
reactivated on a valid customer Guidelines dormant intimation dispatched to customer. 2) Examine activation after available of both account holders in
request only. Dormant Account Activation file for customer requests are branch
from customer
Operations /175 Account Management Account Management Dormant accounts are Dormant Account - General 1) Examine dispatched register for account classified as Reactivation of Dormant account done through CPU. Unsettle
from customer
Operations /175 Account Management Account Management Dormant accounts are Dormant Account - General 1) Examine dispatched register for account classified as RE-ACTIVATION OF DORMANT ACCOUNT1. Unsettle
reactivated on a valid customer Guidelines dormant intimation dispatched to customer. 2) Examine Customer(s) personally visit branch and submit a written
request only. Dormant Account Activation file for customer requests are request as per Annexure 5: C3 for re-activation of a
available in branch and signature verified. 3) In case of dormant account along with required original
change in CNIC details, KYC Updation form obtained identification documents e.g. CNIC etc.
from customer
Operations /175 Account Management Account Management Dormant accounts are Dormant Account - General 1) Examine dispatched register for account classified as 2. BOM/BM verify signatures on request application and Unsettle
reactivated on a valid customer Guidelines dormant intimation dispatched to customer. 2) Examine affix signature verified stamp.

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Functional Area Sub Functional Area Process Sub Process Control Objective Test Of Control

Carry out field visit to clients is to verify the folowing that

Other information to be cross verified during Field Visit :

3) Check in case of payment to legal heirs of deceased

3) Check in case of payment to legal heirs of deceased

3) Check in case of payment to legal heirs of deceased

3) Check in case of payment to legal heirs of deceased

3) Check in case of payment to legal heirs of deceased

3) Check in case of payment to legal heirs of deceased

3) Check in case of payment to legal heirs of deceased

3) Check in case of payment to legal heirs of deceased

3) Check in case of payment to legal heirs of deceased

3) Check in case of payment to legal heirs of deceased

3) Check in case of payment to legal heirs of deceased

3) Check in case of payment to legal heirs of deceased

3) Check in case of payment to legal heirs of deceased

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

9) Self Presentation stamp affixed on cheque book leafs

3) Examine stamp papers related to SO,s

3) Examine stamp papers related to SO,s

3) Examine stamp papers related to SO,s

3) Examine stamp papers related to SO,s

c) On recommendation of ACC, HO-CC

1st instalment – otherwise loan would be

due date of 1st

otherwise loan would be reversed)5. Other

Carry out field visit to clients is to verify the folowing that

Other information to be cross verified during Field Visit :

e)Physical verification of house and business by MFO/TL

d) The CO verify the authenticity of

In case of formal partnership between

a. Minimum 2 largemilk producing

b) For Individual loans under CGSMF, the maximum

b) TL place the loan file in fire proof

3) Check in case of payment to legal heirs of deceased

3) Check in case of payment to legal heirs of deceased