Leading by
EXAMPLE
Amin Lakhani is the CEO of McDonald’s Pakistan
(Siza Foods), but that doesn’t stop him from helping
his staff on the restaurant floor. IN SPIRING T HE BU SIN E S S W O RL D
LEADING
ACROSS
CULTURES
A LOOK INSIDE
APPLE’S SPACE-AGE
HEADQUARTERS
CITY IN FOCUS
Delving deep into Doha
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From theceomagazine.com
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The story of how Jack Ma built Alibaba
M
cDonald’s is the air-conditioning, for example, because
undoubtedly one of the kitchen gets very hot.You know that you
the largest and most have to wear gloves and a cap and have to
recognised fast-food be careful not to shake hands with people
chains, with more when handling food.You have to make sure
than 36,500 you use hand sanitiser every 30 minutes and
restaurants worldwide. CEO of McDonald’s not touch your hair or your face. And if you
Pakistan (Siza Foods) Amin Lakhani has do, you have to go and wash your hands. These
worked at the company for more than 20 years may be small things, but they are critical and
and is proud of the fact that he worked his way you can only appreciate them if you have
up from the restaurant floor. “I learned the done them yourself.”
business from the bottom up: from mopping Despite his role as CEO, Amin is not
floors and cleaning the lobby to cooking above doing the same tasks he expects his
French fries, dressing burgers and serving staff to do. “If I walk around outside the
customers,” Amin tells The CEO Magazine.
He says having done those jobs gives those in
restaurant and see rubbish lying on the floor,
I pick it up and throw it in the trash can.
“Once you actually work
senior positions a better understanding of the
business. “At McDonald’s, you can’t suddenly
It’s not like I wait for the janitor to come,”
he says. “I've worked with a lot of my team
from that start – mopping
say, ‘I’m the boss’ one day because you cleaning floors, getting the bags, getting the the floors, cleaning tables,
wouldn’t know how the restaurants are run,”
he explains. “Once you actually work from
boxes from the freezer, and putting things
back. There’s nothing that you do that’s making the French fries
that start – mopping the floors, cleaning tables,
making the French fries – you know exactly
below anybody’s dignity. This is the dignity
of labour. Everybody can do everything. If
– you know exactly how
how things are done.You know how to set I can go and clean a toilet, I expect » things are done.”
66 | theceomagazine.com
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