Niquisha Keys

King George, VA 22485

niquishakeys@gmail.com
240-435-6855

Soon-to-be college graduate eager to start professional career.

Authorized to work in the US for any employer

Work Experience

Customer Service Associate

Wawa - La Plata, MD
April 2017 to Present
• Support and follow all established safety, security, quality and store operations, policies, procedures
and practices • Check computer for orders and begin filling by making food according to customer
specifications and requests • Replenish food and supplies to ensure in stock conditions at all times •
Inspect all food items in deli to ensure that they are in date and at the correct temperature • Greet
customers and respond to their requests to help provide an enjoyable shopping experience • Complete
Housekeeping functions of the deli to include mopping, sweeping, taking out trash, dusting, and
washing dishes

Team Member / Server

Sonic Drive- In Waldorf, MD - Waldorf, MD
January 2016 to May 2017
• Took Customer's orders using POS system and handled customer's cash • Maintained inventory and
followed sanitation regulations and guidelines • Made quick judgement calls under pressure to ensure
customer satisfaction • Assembled and severed customer's food and beverages according to their
order • Helped management close the store by cleaning and shutting down beverage station, front
lobby, and bathrooms

Education

AA in Communications
College of Southern Maryland
June 2016 to May 2019

Skills

cash (2 years), Cash handling (2 years), Customer service (3 years), Retail sales (3 years), Microsoft
Office (4 years), Communications (3 years), Customer Care (2 years), Customer Support (3 years)

Awards
Dean’s List
June 2018
Students who have taken at least 12 credits total and are enrolled in 6 credits are eligible for dean’s
list if they have a GPA of 3.5 or above.

Assessments

Verbal Communication — Highly Proficient

March 2019
Measures a candidate's ability to effectively convey information when speaking.
Full results: https://share.indeedassessments.com/share_assignment/adc5w9ngz8anrepe

Written Communication — Highly Proficient

March 2019
Measures a candidate's ability to convey written information using proper grammar rules.
Full results: https://share.indeedassessments.com/share_assignment/uw9gj3lozjhruldr

Memorization & Recall Skills — Proficient

March 2019
Measures a candidate's ability to commit product or merchandize information to memory and recall at
a later time.
Full results: https://share.indeedassessments.com/share_assignment/ih-kd7mukl8idjd

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.

Publications

Connections Magazine
https://www.csmd.edu/Assets/For-the-community/connections/LAN_Connections_Fall2017.pdf
November 2017
Published a photo entitled, “Summer” on page 37 of the Fall 2017 issue.

Connections Magazine
https://www.csmd.edu/Assets/For-the-community/connections/
LAN_Fa16_Connections_Magazine_FINAL2.pdf
November 2016
Published a photo entitled, “ Dragonfly” on page 14 of the Fall 2016 issue.