GERHARD SCHUMACHER

13N179 Burlington Rd  Hampshire, IL 60140

gerhards460@gmail.com  (937) 266-9978

IT RESUME

SUMMARY OF QUALIFICATIONS
 More than ten years of experience in IT operations and management. Effectively able to communicate
complicated concepts in an understandable manner, matching the message to the audience.
 Experienced in supervision, training, motivation and evaluation of personnel. Skilled in finding
problems and performing necessary change through project management or other methods.
 Maximize resources to achieve customer satisfaction and increased productivity, meet deadlines and
goals. Implement and coordinate both strategic and tactical plans to enhance performance.
 Adept and experienced in problem solving and providing solutions. Excellent qualifications in
leadership and interpersonal communications. Top Secret Security Clearance.
 Persuasive, with ability to communicate effectively with culturally diverse audience. Public speaking
and executive management briefing experience.

PROFESSIONAL EXPERIENCE
BENEFITS AUTHORIZER June 2014 – Present
SOCIAL SECURITY ADMINISTRATION Chicago, IL
 Interviewed Social Security beneficiaries and updated information in Social Security system.
 Screened Social Security beneficiaries for possible benefits and made appointments at local field
office as needed.
 Strong problem solving/analytical abilities and commitment to reliable customer service.
 Researched technical issues for Social Security beneficiaries to include missing/incorrect
earnings, SSN problems, Social Security card & beneficiary statement requests.
 Administered Social Security programs to include retirement, survivor, and disability benefits.
 Handled basic Medicare questions and issues regarding inpatient/outpatient hospital care,
supplemental health coverage, and prescription drug plan coverage.
 Ability to work with a vast array of rapidly changing information.
 Maintained Supplemental Security Income programs for the aged, disabled, and the blind.
 Responded to customer inquiries and familiarity with call tracking software.
 Handled status issues including pending claims, appeals process, and post entitlement issues.
 Maintained and updated Social Security records and databases.

SALES ASSOCIATE/IT SUPPORT August 2016 - Present

ROCHELLE RAILROAD PARK Rochelle, IL
 Maintained and troubleshooted wireless routers to ensure reliable Wi-Fi.
 Working knowledge of both WAN’s and LAN’s.
 Assessed needs, advised custodians on proper product selection, forwarded orders to acquisitions
office.
 Scheduled, coordinated, and conducted Instore training sessions and consultations.
  Identified, researched, and resolved Instore technical issues and escalated issues to other IT
technical support teams when necessary.
 Resolved technical problems pertaining to computer Instore software.

EDUCATION
MASTER OF BUSINESS ADMINISTRATION 2012
KELLER GRADUATE SCHOOL OF MANAGEMENT Dayton, OH
MASTER OF INFORMATION SYSTEMS MANAGEMENT 2011
KELLER GRADUATE SCHOOL OF MANAGEMENT Dayton, OH
Concentration in Information Security
BACHELOR OF SCIENCE IN TECHNICAL MANAGEMENT 2009
DEVRY UNIVERSITY Dayton, OH
ASSOCIATE OF APPLIED SCIENCE IN LOGISTICS 2010
COMMUNITY COLLEGE OF THE AIR FORCE Wright-Patterson AFB, OH

CERTIFICATIONS
Cisco Certified Network Associate (CCNA)
Project Management Professional (PMP) Certification
CompTIA A+ Certification (2009 Objectives) Windows 7
CompTIA Network+ Certification (2009 Objectives)
CompTIA Security+ Certification
CompTIA Server+ Certification

TECHNICAL EXPERTISE
 Defense Medical Logistics Standard Support (DMLSS), Windows XP, Windows 7, Microsoft
Office Suite including Word, Excel, PowerPoint, Outlook, OneNote, Access, Publisher, InfoPath,
SharePoint, Visio, Project; Developed Cryptography Presentation

AWARDS
 Air Force Achievement Medal 2
 Letter of Appreciation for Outstanding Performance 2
 Presented with honor guard plaque - performed in 557 ceremonies

AFFILIATIONS
 Rochelle Railroad Park Team Member
 Wright Patterson AFB Honor Guard