Shawntell L.

Miles
6350 Tappahannock Drive
Norfolk, Virginia 23509
(704) 550-6342
SLenayMiles@gmail.com
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EDUCATION

Wilmington University, Wilmington, DE May 2019

Master of Science in Human Service Administration

Old Dominion University, Norfolk, Virginia May 1996

Bachelor of Science in Human Service Counseling

PROFESSIONAL WORK-RELATED EXPERIENCE

RECOVERY FOR LIFE, Va. Beach, VA January 2019 – April 2019

Intern
 Assisted with researching prospective donors
 Maintained records of donor information
 Contacted corporate representatives to increase awareness of the
organization’s causes, mission, activities and needs
 Solicited monetary gifts or in-kind donations from corporations and businesses
 Constructed a recommendation letter to submit for potential grant funding
 Assisted with the preparation of materials for a fundraising event
 Organized silent auction materials for a fundraising event
 Assisted with the check-in and registration process for charitable event
 Assisted with the charitable event set-up and clean-up efforts
 Inputted client’s demographic information utilizing a case management system
 Collected payments and inputted data in an accounting database
 Administered breathalyzer screenings

OFFICE OF THE PUBLIC DEFENDER, Va. Beach, VA April 2014 - Present

Mitigation Specialist
 Conduct thorough and extensive in person interviews with clients,
client’s family members, friends and employers to develop a social history report
 Review treatment records to include but not limited to psychological, medical, and
educational to assist in establishing mitigating factors for sentencing
 Communicate effectively both orally and in writing with various socio-economic
groups, fellow staff, and members of the criminal justice community
 Identify any factors in mitigation of the offenses charged and pursue corroborating
documentary, evidence to support those claims, both in witness testimony and records
 Assess the criminogenic needs of clients and suggest sentencing alternatives,
including community and correction-based programs and services
 Create networking links and personal connections with mental health and substance abuse
venders, city agencies and treatment centers

EUZOR INVESTMENTS, Charlotte, NC May 2009 – October 2011

Administrative Assistant/Account Manager
 Performed administrative and office support duties for the Executive Management Team
 Completed all required paperwork for new tenants
 Negotiated, prepared and enforced Residential Lease Agreements
 Collected security deposits and monthly rental payments
 Maintained properties by investigating and resolving tenant complaints; enforcing rules
of occupancy; inspecting vacant units and completing all necessary repairs
CHOICEPOINT, Charlotte, NC May 2008 – April 2009
Criminal Records Specialist
 Conducted National Criminal Record File (NCRF) studies for businesses
to aid them in the hiring process
 Analyzed and interpreted NCRF case data and ensured that the data was
appropriately documented to produce a preformatted report for the clients
 Utilized web tools to develop criminal history information
 Contacted various courts, law enforcement agencies and state agencies across
the country to verify or supplement information relative to NCRF studies

MECKLENBURG SENTENCING SERVICES, Charlotte, NC June 2000 – May 2007

Case Manager/Contractual Staff
 Provided case management services to clients within the criminal justice system, who had mental health,
substance abuse, physical and developmental disorders
 Completed intake assessments in order to determine service needs
 Developed individualized care plans, which outlined the strength, needs, goals, aspirations
and service options for the client
 Administered assessment tools to identify major risk factors for intervention and to determine
appropriate level of care
 Addressed barriers in the areas of education, housing, substance abuse, mental health, employment,
family and finances in order to promote self sufficiency
 Worked with local shelters, half-way houses and transitional living programs in order to facilitate
placement for the client and their families
 Maintained client records, by keeping accurate case notes, monitoring the progress of clients,
completing all necessary forms, assessments and data as required in case files and a computerized
case management system
 Referred clients to appropriate treatment providers within the community
 Communicated with agency staff, treatment providers and related community
organizations to assure coordination of client services
 Provided testimonial information to the Court regarding the clients’ progress in treatment

SUMMIT HOUSE, Charlotte, NC November 1999 – June 2001

Awake Night Staff
 Monitored the behavior of convicted female drug offenders in a residential setting
 Monitored drug and breathalyzer screenings
 Conducted group activities throughout the facility
 Used effective conflict resolution techniques to deal with behavioral problems
throughout the facility

SKILLS
 Proficient with the use of Microsoft Office
 Extensive experience using Case Management Systems
 Extensive knowledge of mental health and substance abuse disorders
 Extensive knowledge of the criminal justice system
 Strong verbal and communication skills
 Analytical and investigative skills
 Maintaining a good rapport with clients and staff
 Organizational and time-management skills

PROFESSIONAL ORGANIZATIONS

 Member of the National Alliance of Sentencing Advocates and Mitigation Specialists

 Member of the National Human Services Honor Society – Tau Upsilon Alpha