RESEARCH OBJECTIVES:

 To know the function of Depository Participants.

 To know the percentage of have satisfied the service of Depository Participants.

 To know how demat account is helping in the trading

 To know the exception of the customer.

 To know the loops and draw backs of Depository Participants.

Research Methodology:

Data source:

Primary Data: Through Questionnaire

Secondary Data: Karvy’s Record & Report, Magazine & Websites.

Sample size: 100 customers of Karvy Stock Broking Ltd.

Area Covered for research: Only haldwani karvy customers.

Sampling Design:

 Sampling since segment wise investors in KARVY STOCK BROKING Ltd were

available the overall customers were considered for the study. Hundred Percent coveraged.

Hence random sampling survey method was adopted for the purpose of the study.
  Sampling Size: A sample of 100 was chosen for the purpose of the study. Sample consisted

of small investor, large investors and traders of KARVY STOCK BROKING Ltd.

 Sampling Procedure: From large number of customer of KARVY STOCK BROKING

Ltd. Were randomly selected from the available customer database.

 Field Study: Directly approached respondents.

DATA COLLECTION METHOD:

1. PRIMARY DATA: For a study of this nature primary data is collected through Questionnaire.

2. SECONDARY DATA: This is been is collected through Karvy’s Record & Report, Magazine

& Websites.

MEASUREMENT TECHNIQUE:

For this purpose measurement technique used for survey is questionnaire to collect

information from the respondent

ANALYTICAL TECHNIQUE:

Statistical technique used for measuring the response is in terms of percentage.

 QUESTIONNAIRE

Dear Sir/ Madam

NAME : ____________________________

ADDRESS : ____________________________
__________________________

OCCUPATION: __________________________ Phone No: __________

1. I came to know about KARVY FINANCIAL CONSULTANTS from

1 2 3 4 5

Friends News Papers Online Agent/Financial Agency Others

/Business Magazine

2. I am interested in visiting KARVY FINANCIAL CONSULTANTS because they provide quick and
timely service.

1) Yes 2) No

3. I have been using service of KARVY FINANCIAL CONSULTANTS

because of the low cost, visual pleasure, Hospitality, Communication, and new concept of
financial consultancy

1 2 3 4 5
 Agree Just Agree No opinion Just disagree Disagree

4. In future I will be definitely using the service of KARVY FINANCIAL CONSULTANTS because of the

attitude of the employees towards customers.

1 2 3 4 5

Agree Just Agree No opinion Just disagree Disagree

5. I will definitely use service of KARVY FINANCIAL CONSULTANTS because of the benefit I get from

KARVY FINANCIAL CONSULTANTS

1 2 3 4 5

Agree Just Agree No opinion Just disagree Disagree

6. I am interested in KARVY FINANCIAL CONSULTANTS because of the new scheme introduced

frequently and benefit from such scheme

1) Yes 2) No

7. I use KARVY FINANCIAL CONSULTANTS because they know customer

value as well as money value of customers

 1 2 3 4 5

Agree Just Agree No opinion Just disagree Disagree

8. KARVY FINANCIAL CONSULTANTS service of dp are better then other dp services.

1 2 3 4 5

Agree Just Agree No opinion Just disagree Disagree

9. Express your satisfaction level about the following scheme/service please tick.

Extremely Satisfied Neither Extremely

Satisfied unsatisfied Unsatisfied
satisfied/nor
Schemes/services
unsatisfied

a. Demat

b. Settlement

(Selling/purchasing)

c. Freezing/ defreezing
Of

an account

d. Loan against shares

e. Share trading

f Periodic statements

g. Telephone queries

h. Co-operation by
staff
 i. Bills Acceptance

10. If you have faced any when dealing through your DP or you are unsatisfied with the above
mentioned services/schemes.

Frequently reminders are given to KARVY FININCIAL CONSULTANTS., for

update the information

Irregular receipt of Holding/Transaction statement

Improper attention given to the enquires

Improper format of Holding/Transaction statement

Billing problems

Inadequate information

Other specify___________________

11. Please tick the following:

Tariff 1 2 3 4 5
Structure
Very High High Reasonable Low Very Low

12. How do you rate the services of your DP

0% 20% 40% 60% 80% 100%

13. How do you justify your preference for your KARVY FINANCIAL CONSULTANTS DP over other DP’s?

1 2 3 4 5

Quality Rates Nothing in Safety Reach

particular
Service Charged

14.

A) Your age (Yrs)

<25 26-35 36-45 46-60 > 60

B) Income (Pa)

<60000 60000-1.2 L 1. 2 L– 2.4 L

2.4 L– 3.6L 3.6 L – 6.0.L 6.0 L –12.0 L

C) Education

Up to Xth Graduate Post Graduate. PhD. Others.

D) Yearly of investment.

1L-5 L 5L-10L >10L

15. Suggestion ______________________________________________

______________________________________________