Case

Q1

3M has a $1 billion budget and staff of 7,000. To speed growth, 3M

announced a series of performance objectives for individual
business chiefs who before enjoyed much free rein. In addition, 3M
introduced specially trained “black belts” to root out inefficiencies in
departments. If you were a “black belt”, what would you look for?

Answer

Black belt Develop advance skills to conduct development plan for

customer satisfaction and productivity improvements.

Following points are performance-driving behaviors of Back belts

which help to root out inefficiency in departments.

 Task performance
 Leadership performance
 Interpersonal performance
 Ethical performance

Task Performance

A successful Black Belts should have following skills in task

performance
 Plan and assign tasks and timeline

 Resolve issues sound decision making

 Define roles and responsibilities

 Hold team members accountable

 Use statistical data analysis software

 Complete the projects in an appropriate time frame with the

expected benefits

Leadership Performance

In leadership performance successful Black Belts should be

 Results-oriented and strong in influencing people for results

 Developing team members and managing conflicts in the team

 Motivate the team to high-performance levels.

Interpersonal Performance

Interpersonal performance focuses on the behavior of a Black Belt

with people.Black Belt help to others where needed but is also
open to receive help and coaching from colleagues.The successful
team player senses what contributions need to be made and how
he or she can best support the group in achieving its goals such as,

 listening and appreciating other people’s ideas

 Asking questions

 encouraging people to participate

 use effective communication channels between one another.

Ethical Performance
Ethical performance means company-internal behaviors like
showing awareness of and commitment to company values and
taking care of employee-related values,A Black Belt follow ethical
performance

 Open and honest two-way communication with all internal and

external stakeholders

 Transparent with regard to the project objectives,

 Provides training as needed and gives recognition to associates

 Improve the safety and reliability of products or services,

 Increase courteous attention to customer queries and

complaints,

 Ensure adequate supply of products or services,

 provide full and unambiguous information to satisfy customers

 Reduce the potential dangers of pollution or disposal of waste.

Exceptional Performance

The keys to exceptional performance for Black Belts are:

 Clear project objectives

 Ongoing feedback by sponsor,stakeholders & team members

 Sense of ownership about the goals

 Sense of control over the performance drivers and the results

 Commitment and involvement

CONCLUSION
Every black belt should have effective control over in his (Task,
Leadership,Interpersonal,Ethical) performance .these points help to
find out company’s problem,It satisfy customer and grow the
company in smooth and effective way or path.