Management Review Meetings

1. Purpose and Scope

To describe the process used to conduct Management Review Meetings. This applies to
all personnel involved in Management Reviews, as described in this procedure.

2. Definitions
No Definitions are required for this instruction.

3. Responsibilities
GM GENERAL MANAGER

4. Authority
EXEC MGMT Executive Management Team

5. Instructions
1. Meeting Conducted by General Manager *
The General Manager will schedule and conduct Management Review meetings as
necessary (annually at a minimum) in order to review quality system performance.

2. Key Personnel Involved

The Executive Management Team, at a minimum, will attend the Management Review
meetings. If a member is absent, a representative may be sent on the absent person's
behalf, or the absent member may review the minutes from the meeting and note such
review on the minutes.

3. Minutes Will be Recorded and Maintained *

Management Review Meeting Minutes will be recorded on format QF-MGT-001 and will
be maintained for a period of 5 years. Minutes will include the items required by the
agenda described below and will indicate a record of attendance along with the date of
the meeting. Identified actions which result from discussion will be noted in the minutes.

4. Agenda Will Include Key Elements

The Management Review meeting agenda will include the following items at a minimum:

• General Quality System Performance,Quality Policy and Objectives

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Management Review Meetings

Review of the status of the Quality System with respect to past performance and
expected future performance, as well as the quality policy and objectives.

• Review Action Items From Previous Management Review Meeting(s)

Discuss action items from other Management Reviews. Assign additional resources,
where needed, to ensure completion.

• Review Supplier Performance

Review information gathered with respect to supplier performance, including issues such
as delivery delinquency problems, failure to meet AH requirements, and nonconforming
supplied material.

• Review Significant Deficiencies In Rework/Return Trends

This review will include issues regarding reworks and returns which are not being
adequately addressed. Reworks and returns are routinely discussed in monthly staff
meetings.

• Review Significant Deficiencies In Delivery Performance

This review will include issues regarding delivery performance which are not being
adequately addressed. Delivery performance is routinely discussed in monthly staff
meetings.

• Review Customer Complaints

Review any significant issues regarding customer complaints. (NOTE: Formal customer
complaints will be handled through the Corrective Action System.)

• Review Internal Audit System Performance and Results

Review auditing activity since the last Management Review as well as a summary of any
significant findings and follow up on delinquent corrective action plans.

• Review Corrective & Preventive Action System Performance

Review the Corrective and Preventive Action System including any recurring problems
that have been identified or open issues which need to be addressed by EXEC MGT.

• Assess Resource Requirements

Assess the need for additional resources (capital expenditures, manpower, etc.). This
assessment will consider adequacy in areas of trained management personnel, work
performance, and verification activities, including internal audits.

• Assess Training Needs

Assess the need for any additional training in the employee base.

• Review Quality Improvement Activities

Review the status of continuous improvement activities, in general. Continuous
Improvement Teams/Projects are routinely discussed in monthly staff meetings.

• Review Process Improvement System Progress

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Management Review Meetings

Discuss the progress of the Process Improvement System and its effectiveness.

5. Assign Action Items

Assign actions items to key personnel, as necessary, to correct identified deficiencies
and/or improve quality system performance.

6.- Review Output

Outputs from the management review include, but are nor limited to, any
decisions and actions related to:
 Improvement of the effectiveness of the quality management system and
its processes
 Improvement of product related to customer requirements
 Resource needs
Corrective actions identified from these reviews are forwarded to the relevant
department manager responsible for timely implementation

6. Policy References
Management Review 5.6

7. Procedure References
Management Representative and Management Review QSP-004-e

8. Instruction References
No instructions are referenced by this instruction.

9. Other Reference Documents

There are no other reference documents for this instruction.

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Management Review Meetings

10. Notes

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