Introduction
During the analysis of maintenance operations contributing to operational interruptions,
people often focus on the mechanics, their environment, and the quality of how they
conduct their work on the aircraft.
With this issue of the Maintenance Briefing Notes, we would like to look at the
preparation and planning stages, particularly those upstream in the process, before the
mechanics performs their tasks according to the instructions provided.
We also intend to raise awareness of a new customized feature, available since mid
2008, which will facilitate both affiance improvements and reduce human errors.
We hope you find this edition of the Maintenance Briefing Notes of value, and would
very much appreciate your feedback (mailto:uwe.eggerling@airbus.com).
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Best Practices
Maintenance Briefing Notes SB+ a daily working life scenario
Up-front maintenance tasks preparation: quicker, easier, safer
A typical Scenario…?
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Best Practices
Maintenance Briefing Notes SB+ a daily working life scenario
Up-front maintenance tasks preparation: quicker, easier, safer
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Best Practices
Maintenance Briefing Notes SB+ a daily working life scenario
Up-front maintenance tasks preparation: quicker, easier, safer
One could conclude that the increased complexity, combined with the increasing
number of aircraft in multiple configuration standards, being managed by an ever-
changing workforce profile, may have contributed to this trend.
At every step of a working process, where there is also human intervention, there
exists the possibility to introduce human factors errors.
The FAA “Operators Manual, Human Factors in Aviation Maintenance”, quotes that
according to research done, “Aviation maintenance personnel spend 25-40% of their
time searching for, using and completing maintenance documentation”.
To come back to John’s time management question, AIRBUS, for example has recently
introduced the digital Service Bulletin.
SB+ is online today and can be consulted in Airbus World through Airbus AirN@v /
Engineering.
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Best Practices
Maintenance Briefing Notes SB+ a daily working life scenario
Up-front maintenance tasks preparation: quicker, easier, safer
(John has registered to Airbus event notification service, and will automatically receive
for each new SB applicable to his fleet, a written e-mail notification including a link
towards the document).
One
One or
or several
several MSNs
MSNs separated
separated by
by aa
«« ,, »» (e.g.
(e.g. 0230,0253,0255)
0230,0253,0255)
Access
Access SBs
SBs applicable
applicable
to
to your
your fleet
fleet only
only
ICAO
ICAO code
code
One
One or or several
several Mod(s)
Mod(s)
number
number separated
separated by
by aa
© AIRBUS 2007 S.A.S. All rights reserved. Confidential and proprietary document.
«« ,, »» (e.g.
(e.g. 12345,12346)
12345,12346)
SB
SB compliance
compliance
SB
SB type
type (Inspection
(Inspection or
or
Modification
Modification SB)
SB)
Search
Search SBs
SBs with
with SBIT
SBIT Search
Search SBs
SBs with
with SB
SB Booklet
Booklet Restrict
Restrict the
the search
search to
to warrantable
warrantable SBs
SBs Restrict
Restrict the
the search
search to
to Alert
Alert
SBs
SBs
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Best Practices
Maintenance Briefing Notes SB+ a daily working life scenario
Up-front maintenance tasks preparation: quicker, easier, safer
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Best Practices
Maintenance Briefing Notes SB+ a daily working life scenario
Up-front maintenance tasks preparation: quicker, easier, safer
‘Configuration’ includes…
• Manpower
• Skill level
• Material
• Planning information
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Best Practices
Maintenance Briefing Notes SB+ a daily working life scenario
Up-front maintenance tasks preparation: quicker, easier, safer
MSN filtering
This function is what John needs to extract only the 20 SB pages reflecting his MSN, out
of the 100+ pages envelope covering the entire aircraft family
© AIRBUS 2007 S.A.S. All rights reserved. Confidential and proprietary document.
Click on
Apply
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Best Practices
Maintenance Briefing Notes SB+ a daily working life scenario
Up-front maintenance tasks preparation: quicker, easier, safer
Photo in SB
New illustration format
From SBNC to Reality 25
Click on printer
© AIRBUS 2007 S.A.S. All rights reserved. Confidential and proprietary document.
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Best Practices
Maintenance Briefing Notes SB+ a daily working life scenario
Up-front maintenance tasks preparation: quicker, easier, safer
All items described so far, help John produce the job instruction cards customized for
his fleet, and he is now as close as a few mouse clicks away from completing the task.
John concluded that, after comparing his efforts to collect all necessary documentation
manually, and instead using SB+, he can easily cut the preparation time by at least a
factor of two (which by the way, includes sending a reply to his son congratulating him
and apologizing for not being there to see the goal in person).
III Conclusion
The Service Bulletin Department at Airbus Customer Services, has received positive
feedback from customers using the SB+ tool, who have encouraged us to promote this
service.
Airbus recognizes that improved efficiencies in the planning and preparation phases,
can also contribute to reducing human errors upstream in the process, before the
instruction reaches the maintenance mechanic.
In conclusion, we hope you found this issue interesting and worthwhile, and as we want
to ensure that the content of the Maintenance Briefing Notes meets your expectations,
we look forward to your comments and feedback, either to:
mailto:uwe.eggerling@airbus.com
or
mailto:frank.schreiber@airbus.com
If you have any questions regarding the SB+ tool, please contact Jean-Philippe Jacq:
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Best Practices
Maintenance Briefing Notes SB+ a daily working life scenario
Up-front maintenance tasks preparation: quicker, easier, safer
This Maintenance Briefing Note (MBN) is part of a set of Briefing Notes that provide an overview of the applicable standards,
techniques, best practices, human factors, suggested company prevention strategies and personal lines-of-defense related to
major threats and hazards that may affect maintenance.
This MBN is intended to enhance the reader's safety awareness but it shall not supersede the applicable regulations and the
Airbus or airline's maintenance documentation; should any deviation appear between this MBN and the Airbus or airline’s
maintenance documentation, the latter shall prevail at all times.
In the interest of aviation safety, this MBN may be reproduced in whole or in part - in all media - or translated; any use of
this MBN shall not modify its contents or alter an excerpt from its original context. Any commercial use is strictly excluded.
All uses shall credit Airbus.
Airbus shall have no liability or responsibility for the implementation or use of this MBN, the correctness of the duplication,
adaptation or translation and for the updating and revision of any duplicated version.
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