Programme Handbook
For Online Students
Version 5
Welcome to the MSc Project Management programme. This handbook provides you with
information about the structure of your programme and a description of each of the modules that
you will study.
The programme is made up of the seven core modules listed in the table below. An outline of the
content of each of the modules and the assessment methods used can be found in the Module
Definition Form section of this handbook on page 17.
Please note that the order in which modules are delivered is subject to change, please refer to your
course timetable.
Pace of Study
If you have been granted a postgraduate loan from the Student Loans Company, you must progress
at an appropriate pace to complete within two years. Arden University is required to make annual
reports to the Student Loans Company regarding your progress. If you fall behind, or if you decide
you would prefer to study at a slower pace, you may transfer to the Flexible Distance Learning route
(see below). However, if you transfer to the more flexible route, you will not be eligible for any
continued loan payments from the Student Loans Company.
Students will be assessed in accordance with the standard Arden University assessment regulations
which can be found on the Arden University website http://arden.ac.uk/
Online teaching materials are derived from established academic research in order to develop critical
powers of analysis, reflection and the further development of interpersonal skills in preparation for
key positions in industry, commerce and the public sector.
Programme participants will build on their existing understanding of project management and
organisations within a framework that enables them to relate their experience to contemporary ideas
and practice within a global context. This is achieved through critical thinking, creativity and personal
development.
• A critical and detailed understanding of the role of project management within organisations
• An critical understanding of the management of project management within a global
context;
• A detailed overview of specialist areas of within the field of project management and data
metrics and analysis
• The opportunity to complete a detailed piece of research relating to a project management
issue.
• A critical understanding of issues pertaining to sustainability and business ethics.
Synchronous
Online seminars facilitated by VOIP’s where theory
and practice are integrated.
Live chats
Acquisition of A1-A4 is via engagement with the online module learning material and the online
tutoring and programme participant support mechanisms, both of which are delivered via Arden
University’s ilearn platform (a moodle-based system). The learning material comprises purpose-
written self-contained lessons with frequent activities and feedback to generate learning and
reinforce the knowledge acquisition through frequent application of learning to specific examples.
Embedded within the text are links to further reading and appropriate websites. Feedback within the
learning material is provided to allow programme participants to check their understanding with that
of the tutor. Additionally, group learning activities direct programme participants to the tutor-
facilitated discussion forums where they engage in discussion with their peers and receive formative
feedback from the module tutor.
Each of the 20 credit modules provide programme participants with an understanding of key
theoretical and practical management issues, debates and academic informed literatures.
Teaching/learning methods adopted are transferrable across modules and are similar across modules
and include online class discussions, exercises/case studies and group discussions.
For each subject being taught a programme of structured online learning activities using both
formative and summative assessment is applied. The emphasis is on action learning through the
mediation of the module leader for each module.
Learning and teaching methods and strategies are delivered through a blended and integrated
learning and teaching pedagogy that includes both asynchronous and synchronous activity. That is:
Synchronous
Online seminars facilitated by VOIP’s where theory and practice are integrated
Live chats
Based upon the profile of our typical student body, our strategy enables students to engage with a
variety of learning tools that best meet their learning styles, overall objectives and personal
circumstances. Independent study is the cornerstone of the learner experience, supported by subject
specialist engagement with the tutor and peer engagement.
There is a requirement for written work at all levels including reports, essays, developed plans,
portfolios of work etc. and our assessment policy informs how feedback is supplied by tutors at the
formative and summative assessment stage. Critical analysis is encouraged at all levels culminating in
a Dissertation.
Intellectual skills are acquired through engagement with the online module learning material and the
online tutoring. At all stages of their course, in all modules, programme participants are encouraged
to take a critical and evaluative approach to the subject.
Programme participants are gradually required to take responsibility for their own learning
throughout the programme. The tutorial support mechanisms are intensive during the first study
period of the programme and programme participant engagement, achievement with progression
monitored regularly and followed up on an individual basis thereafter.
The assessment process involves both formative and summative elements and is continuing in
nature.
• It attempts to integrate theory and practice allowing the programme participant to: delve
deeper into practice;
Strategies have been selected to maximise programme participant learning & give opportunities for
programme participants to demonstrate acquisition of specialist knowledge and skills.
The assessment designed for each module reflects the intentions of that module and will measure
the identified learning outcomes. A variety of assessment strategies will be used to reflect and test
the achievement of the learning outcomes. These are detailed within each module.
The dissertation is a significant independent piece of research, based on primary research. This is a
15,000 word research study using ‘a traditional’ approach to developing a piece of significant
independent study fitting of this level and type of qualification.
There will be a focus on encouraging students to apply their knowledge to practical situations. A
significant part of this comes from the Research Methods and Dissertation modules. Here students
will be required to identify a topic of interest to them, which relates to project management.
Students will explore this, and will apply their research to the topic and put forward
recommendations which are of practical benefit to the organisation.
The approach to coursework assignments will be to encourage students to apply their knowledge to
organisations or case study data sets. This could be achieved through the use of case studies, but will
also involve employees applying information and approaches to their own organisations, or an
organisation with which they are familiar.
The assessment designed for each module reflects the intentions of that module and will measure
the identified learning outcomes. A variety of assessment strategies will be used to reflect and test
the achievement of the learning outcomes. These are detailed within each module.
Assessment strategies are seen to be dynamic and are reviewed regularly in order to maintain rigour
and reflect changes in professional focus and practice.
15. Employability
Entrants to this programme are highly likely to be in work (be it Full or part Time). The programme is
designed to offer the degree of flexibility required to ensure that even those employed in full time
positions have the maximum opportunity to fulfil their programme of study. The programme aims to
develop skills and knowledge such that graduates can confidently enter the project management
environment or can improve their existing career prospects within it. The degree develops a range of
transferrable skills and provides opportunities for these to be evidenced. In particular the final
dissertation provides the ability to demonstrate high level skills.
With this programme being aligned to APM and therefore there will be an added value to graduates
in terms of potential employer recognition.
Normally:
Applicants with existing postgraduate business awards may be eligible for entry with
advanced standing and will be considered through the APL process. Arden University is keen to
ensure that the programme is available to all those who can benefit from it. Applicants who have
substantial managerial experience and are able to demonstrate an ability to successfully complete
the programme may be admitted where they do not possess degree equivalent qualifications. It is not
intended to offer exemptions based on experiential learning.
Programme
Learning
Outcomes
Modules
A1
D1
D2
D3
D4
D5
D6
D7
D8
A2
A3
A4
A5
B1
B2
B3
B4
C1
C2
C3
C4
C5
Project Management Techniques Y Y Y Y Y Y Y Y Y Y Y Y
Y
Management of Projects Y Y Y Y Y Y Y Y Y Y Y Y Y
Data Analytics Y Y Y Y Y Y Y Y
Level 7
8. Module Description
This module addresses the principles of managing successful projects. Its focus is the governance,
people skills and business related interfaces associated with the profession of project management.
It is intended to give the learner a clear understanding of the most important concepts and
frameworks in the discipline of project management, and how to apply them. The actual delivery
aspects of project management are covered in the module Project Management techniques. The
module covers the key concepts of project, programme and portfolio management. They will
understand the roles and responsibilities of project team members, and how to build high
performance teams. Interpersonal skills, professionalism and ethics are covered. Also addressed are
life cycle, success factors and monitoring and control. The final units look at financial and contract
management, health and safety, human resource management, law, security and sustainability.
This module is assessed via a 5000 word assignment based on a project management case study.
9. Outline Content
• The nature of projects; project , programme and portfolio management
• Strategy, models and methodologies are covered in the module
• Financial and commercial aspects of projects
• Governance; infrastructure, knowledge management, life cycles, success factors and maturity,
sponsorship
• Interpersonal skills; communication, conflict management, delegation, influencing, leadership,
negotiation, and teamwork
• Professionalism; communities of practice, competence, ethics frameworks and learning and
development.
• Interfaces to business aspects; Accountancy, health and safety, human resource management,
law, security and sustainability. These aspects are treated in an introductory fashion and are
covered in other modules in the programme in greater depth.
This module is assessed via a case study based report (5000 word project management case study
based
Formative feedback from the tutor is provided via several in module mini tasks plus the opportunity
to submit a report plan prior to the summative assessment. Formative opportunities are listed in
detail with the assessment.
In order to pass this module, students are required to achieve an overall mark of 50%.
8. Module Description
This module focuses on the various techniques available to project managers to ensure that a project
is planned, managed and controlled effectively. This module focuses on delivery aspects of a project
and thus complements the Management of Projects module’s emphasis on governance, interpersonal
skills and business interfaces. The module enables students to develop appropriate skills for project
planning, scheduling and delivery. Students will be expected to learn, understand and apply a series
of appropriate and proven project management techniques so that they are able to utilise these skills
in real-life project environments. The techniques are taught with the emphasis on application to bring
a real practical basis to the qualification and enable students to be confident in applying these
techniques within their current or future roles.
The assignment assesses the student’s ability to apply the relevant techniques in a real-life situation
and their understanding of the appropriate concepts.
This module is assessed via a 5000 word assignment based on a project management case study.
9. Outline Content
• Integrative management; business case development, control, information management,
organisation, planning and stakeholder management
• Scope Management; Benefits, change control and management, configuration, requirements
and solution development.
• Schedule management; resources and time scheduling. Techniques such as network analysis
and critical path analysis.
• Financial and cost management; Budgeting and cost control, funding, investment appraisal
• Risk Context and techniques
• Quality management; Assurance and reviews
• Resource management; Contracts, procurement and provider selection
Other:
Reiss G et al (2006). The Gower handbook of programme management London Gower.
Burke, R. (2007) Project Management Techniques, Burke Publishing.
In order to pass this module, students are required to achieve an overall mark of 50%.
8. Module Description
This module focuses on the use of data analytics to drive project management decisions and
processes. Capturing data through the application of analytical techniques is a valuable tool that
enables project managers to manage their projects effectively. It is also a useful tool to capture data
from individual projects to support informed decision-making at the strategic and
programme/portfolio level. The model enables students to understand the context in which project
analytics are used. Specifically, it explains how the application of analytics is part of wider
governance frameworks for performance management; and how they align with the higher-level
project management strategy adopted by the organisation. Various metrics and Key Performance
Indicators (KPIs) appropriate to projects are explored; with the useful delineation between project
and project management performance being made.
This module is an introductory module to the topic of project analytics. Basic statistical concepts will
be included in the module content to demonstrate the application of analytics to project
management in such areas as risk management, cost management, schedule management and
resource allocation.
Assessment will be through a narrated PowerPoint presentation connected to the theory, concepts
and application of project analytics.
9. Outline Content
• Introduction - the need for performance measurement and the link between performance
measurement and management in project environments
• Defining project and project management performance
• The nature of performance measurement in project environments
• Metrics and Key Performance Indicators (KPIs) for project management
• The role of analytics in projects
• Specific Project Management Analytics for measuring performance
• Governance frameworks and project management strategies to support performance
measurement in projects
Kerzner, H.R. (2013) Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and
Monitoring Project Performance (2nd edition), New York, Wiley
Other
Gera, B. (2011) Project and Program Management Analytics, PMI Virtual Library. www.PMI.org
Kaplan, R.S. (2010) Conceptual Foundations of the Balanced Scorecard. Harvard Business Review,
Working Paper, 10-074.
Kerzner, H.R. (2013a) Project Management Case Studies (4th edition), New York, Wiley.
Project Management Institute (2013). Project Management Body of Knowledge PMBOK® Guide (5th
edition), Newtown Square, PA.
The module provides the opportunity for formative assessment and feedback. The opportunity for
formative assessment is included within the assessment brief along with specific dates for
submission.
Support is also provided via on line materials and supported Adobe sessions for those who are new to
spreadsheet software or require further input on the use of analytical tools within this software
This module is assessed via an individual narrated PowerPoint presentation of no more than 3,000
words.
Formative feedback from the tutor is provided via several in module mini tasks plus the opportunity
to submit a report plan prior to the summative assessment. Formative opportunities are listed in
detail with the assessment brief.
In order to pass this module, students are required to achieve an overall mark of 50%.
8. Module Description
Living and working in the 21st Century brings a range of challenges and opportunities at a scale that
society has not faced before. Given the increasingly mandatory nature of sustainability policies, being
Sustainable is not just the challenge of our time, nor is it an optional extra; it will become the
personal, economic and political orthodoxy in a range of systems and processes. Regardless of the
field of activity, the need to incorporate sustainability into individual, community and organisational
processes is unavoidable.
It is therefore imperative that we all, whether as students, academics, practitioners or other, are able
to understand the necessity of sustainability, explore how it might be applied and develop strategies
for its implementation, engagement and evaluation. Practicing sustainability demands a reflexive
mindset on how one engages with such a contested concept and how it might be applied. The
module invites the student to reflect on how sustainability relates to their own study-discipline
and/or career and how sustainable solutions might be applied in these cases. It examines the
challenges, the drivers, technologies and techniques of sustainability management in a variety of
settings, and in addition, gives a wider understanding of the issues surrounding sustainability. This
approach lends itself to both a practical and theoretical transferability to a range of fields and
scenarios.
Taking an interdisciplinary approach, this module explores the Sustainability paradigm and examines
the conceptual complexity, theoretical development and how it might be applied in a range of
scenarios. Furthermore, it explores the development of applied sustainability strategy, evaluating the
most appropriate way to develop it within an organisational framework, embed and integrate this
approach and measure performance and outcomes.
This module is assessed via a group PowerPoint (sustainability audit): Students will be allocated
groups and then work to create a group PowerPoint submission. In addition students then submit an
individual 3000 word report which comprises of conclusions and recommendations based upon the
group PowerPoint.
Opportunities for formative assessment are comprised of several mini tasks within the module
materials plus the opportunity to submit a draft plan at least two weeks before the final summative
submission.
9. Outline Content
Key Text: Robertson, M. (2014) Sustainability Principles and Practice. Routledge. London
Other:
Crow, D. & Boykoff, M. (2014) Culture, Politics and Climate Change. Routledge. London
In order to pass this module, students are required to achieve an overall mark of 50%.
MODULE SPECIFICATION
1. Module Title 2. Module Code
8. Module Description
This module provides an introduction to the theoretical concepts and practical applications of data
auditing, handling and decision making. Data analysis and mining is concerned with the extraction of
information from large complex databases. Data handling in a business context considers making and
validating decisions or seeking to understand and monitor processes to drive efficiency. Large
databases have now become common in many areas and the manipulation of the data refers to the
reorganising, synchronisation and re-structuring of content within them. This serves to enable better
interpretation and understanding to drive improvement. Data Handling is used for making
knowledge driven decisions, therefore, once data has been generated and analysed, decisions need
to be made based upon the findings. This module will equip students will the skills of identifying what
the findings from data analysis mean and how they can be applied.
The module will discuss approaches that can be used to audit the existing data within an organising
to identify gaps, analyse data and generate recommendations from their findings.
This is an introductory module where basic statistical concepts will be introduced as part of the
module content. No previous experience with data mining is required but students are expected to
be able to use the basic functions within Microsoft Excel.
Assessment will be through a case study driven task connected with knowledge discovery and
interpretation from a given dataset
9. Outline Content
• Methods of auditing current data holdings, identifying available analysis options and gaps.
• Use of Excel to clean and present data in a basic way
• Use of SPSS to undertake more detailed analysis. Chi-Square, ANOVA, Correlation and Factor
Analysis
• Skill development in cleaning data and assigning classifications.
• Discussion of data mining applications such as business intelligence, search engines,
recommender systems and fraud detection.
• Data mining concepts, algorithms and tools.
• Consumer database mining, internet and social media tracking, and text mining. Algorithms
for textual document indexing, relevance ranking, web usage mining, and text analytics
• Anomaly detection, association rules, clustering. Introduction to regression, Classification,
decision trees
• Posing relevant questions. Analysis and evaluation of records, asset pricing, network analysis
• Identifying what the data is demonstrating and how to present findings for decision makers
Key Text: Ian H Witten, Eibe Frank, Mark A Hall 2011 Data Mining: Practical Machine Learning Tools
and Techniques, 3rd Edition, Morgan Kaufmann,
Cronk, Brian, 2016. How to Use SPSS: A step by step guide to analysis and interpretation. Routledge
Other:
Olson, David L., Delen, Dursun (2008) Advanced Data Mining Techniques. Springer-Verlag Berlin
Heidelberg
Finlay, S. (2014) Predictive Analytics, Data Mining and Big Data (Business in the Digital Economy).
Palgrave Macmillan.
Foreman, J. (2013) Data Smart: Using Data Science to Transform Information into Insight. John Wiley
& Sons.
Marr, B. (2015) Big Data: Using Smart Big Data, Analytics and Metrics to Make Better Decisions and
Improve Performance. John Wiley & Sons.
Provost, F. and Fawcett, T. (2013) Data Science for Business: What you need to know about data
mining and data-analytic thinking. O’Reilly Media.
Intellectual, practical, 4. Appreciate ethical issues and their importance to data handling
affective and and decision making
transferable skills 5. Develop a practical ability with data analysis and data mining
methods to analyse and interpret data sets
6. Make recommendations based upon the findings from data
analysis
The module provides the opportunity for formative assessment and feedback. The opportunity for
formative assessment is included within the assessment brief along with specific dates for
submission.
Significant content will be provided to teach the tools available within Excel, SPSS and WEKA for the
purpose of data analysis. A number of tutorial videos will be generated for this as well as signposting
towards existing materials to support skill development. Live sessions will be held to discuss progress
and troubleshoot. A number of training data sets will be made available to support the development
of particular skills.
MODULE SPECIFICATION
8. Module Description
This module focuses on the wider knowledge and skills required to apply the principles of quality
management through appropriate systems specific to both manufacturing and service based
organisations. In conjunction with the Quality and Excellence module, this module encourages and
supports students to understand the major theoretical and practical aspects of delivering a quality
product. The student will learn the importance of quality in both tangible and intangible products and
will develop the knowledge to support them in championing this quality philosophy within their
current or future role. The module will introduce and build on a number of key principles associated
with quality management and how these can be applied through appropriate management systems
and quality tools. The assignment will assess the student’s knowledge of quality management and
their ability to apply the relevant principles to specific business needs and objectives.
9. Outline Content
• Understand the importance of implementing Service Quality through managing customer
expectations, integrating service quality and delivery, service productivity, service and relationship,
Total Quality Management and the Quality Gurus.
• Understand the ways to Measure Quality and Improvement and the role of continuous
improvement, benchmarking and metrics.
• Introduce Quality Management Systems, Standards and Models including ISO 9000:2000, ISO 14001
and the EFQM Business Excellence Model.
• Demonstrate how to organise for Quality Management including the environmental effects of
business, measurement of environmental performance and EMS.
• Focus on Service Quality and Customer Satisfaction by defining customer satisfaction and elements
of service and perceptions of performance, determinants of service quality, measuring service
quality and SERVQUAL marketing.
• Introduce a series of Quality Management Tools including FMEA, QFD and SPC.
Key Text:
Inghilleri, L & Solomon, M. (2010) Exceptional Service, Exceptional Profit: The Secrets of Building a
Five-Star Customer Service Organization. AMACOM Books. – Available via EBSCO
Other:
Bliss, Jeanne. (2015) Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine.
John Wiley.
Cook, S. (2010) Customer Care Excellence. How to Create an Effective Customer Focus (4thedition).
Professional Paperbacks. Kogan Page.
Heppell, M. (2015) Five Star Service: How to Deliver Exceptional Customer Service. Pearson Books.
The summative assessments are split into two components. Initially, a case study will be analysed to
consider the integration of quality management systems with a view to developing practical problem
solving methods to drive quality initiatives. The second assessment will focus on applying total quality
management to a given case study, identifying issues in implementation and highlighting good
practice.
In order to pass this module, students are required to achieve an overall mark of 50%.
8. Module Description
The ‘research project’ is an essential part of the process of achieving Masters’ level. It provides
students with the opportunity to design and undertake a research activity and to develop their ability
to make critical and evaluative judgements. Building on the taught elements of the programme,
students will undertake appropriate research in an area consummate with their qualification theme.
The module is initially supported by six weeks of sessions that are designed to consolidate all of the
previous scaffold research skills that will have been conveyed during the taught elements of the
programme. In addition this initial delivery will support students in the creation of a research
proposal.
By completing the research project students should demonstrate that they are able to produce work
that is relevant in practice and has an academic standing at Masters’ level.
Students are required to select a subject related to the theme of their programme.
In addition to the conventional Dissertation, the module also provides that students may submit a
piece of work based on the development of an academic article supported by a presentation.
9. Outline Content
The module is supported by a range of ‘mini modules’ based around the key thematic areas of the
research process as follows-
Content includes:
• Abstracts & Introductions
• Literature Review
• Methodology: Ontology and Epistemologies, Quantitative and Qualitative methods
• Findings / Data Presentation
• Conclusions and Recommendations
Note: At the submission of the proposal students will be asked to identify a preferred assessment
typology (traditional dissertation or journal article). It is envisaged that the journal article route only
be made available to those with a consistently high phase one mean score (overall merit or above)
and / or a solid research proposal.
Other
Camm, D. 2012, Quantitative Methods for Business, Cenage learning (available on myilibrary )
Greetham, B. 2014, How to Write Your Undergraduate Dissertation (Palgrave Study Skills),
Basingstoke: Palgrave Macmillan
Hair, J. et al, 2014, Essentials of Business Research Methods, M. E. Sharpe, New York (available on
Ebsco)
Smith, M. 2015, Research Methods in Accounting (3rd edition), London: SAGE Publications Ltd.
Wilson, J. 2014, Essentials of Business Research: A Guide to Doing Your Research Project (2nd
edition), London: SAGE Publications Ltd.
The Module Leader will provide feedback on the research proposal, at which point the student will be
allocated a research supervisor. The nature of the supervisor / student relationship and expectations
that can be made therein are highlighted within the research handbook. It should be noted that the
student / supervisor relationship along with all communications are recorded and audited on a
monthly basis as a part of our on-going quality process.
The requirements of each student are different; however there are normally at least three scheduled
meetings within the research supervision process as well as on-going discussion through email.
Journal Route:
As an alternative to the written dissertation, students may elect, following consultation with and
approval by the research committee (post proposal), to submit a journal-formatted article plus Viva
presentation. It is envisaged that the journal article route only be made available to those with a
consistently high phase one mean score (Merit or above) and / or a solid research proposal.
Students electing to submit an article will be required to identify a target journal and conform to its
standards. Although this route will have a lower word count than the conventional dissertation it is
expected that this will be more challenging. Supervisors used to support students undertaking this
method will be required to have experience of publication.
Or
Journal
formatted 1-7 70% FG 40% Y 5000 words +
article & Viva 1-7 10% FG 20 minute Viva
In order to pass this module, students are required to achieve an overall mark of 50%.
(a) achieve the qualifying mark for each element of fine graded assessment as specified above
(b) pass any pass/fail elements