ON
1
(Session- 2017-2019)
DECLARATION
MBA, at, have personally worked on the project entitled "Training and
development in Reliance Jio". The data mentioned in this report were obtained
during genuine work done and collected by me. The data obtained from other
sources have been duly acknowledged. The result embodied in this project has not
been submitted to any other University or Institute for the award of any degree.
Date:
Place: Lucknow
Neelu Chaudhary
MBA 2nd Year IVth Sem
Roll No.: 1744270057
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ACKNOWLEDGEMENT
in Reliance Jio" I have put all my efforts to bring out the best while preparing this
Research Report.
I would take this as opportunity to extend my sincere thanks to Mr. Ravi Karan for
organization.
I am grateful for her kind support and co-operation from time to time, without
I also thanks to the entire staff members and teacher of my Institute. For their
constant guidance, help and encouragement during the preparation of this Research
Report.
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PREFACE
I respect to the allotted period, I have formed relationship with the organization as
trainee but informally it is a sacred place for me as it’s my first practical exposure
stressful environment.
far this Research report is scheduled for third semester syllabi as a separate topic to
in cut throat competition with a prosperous existence. I have tried my best to gain
out of well framed circumstances & with the help of experienced personnel who
functioning many things are there which can’t be known but on the basis of
gathered information and certain hints, the project has been formed. It may have
something missing but I have tried to present all things what I have received.
Although this report has been got checked by different personnel but after that if
in different parts. Certain observations & suggestions also have been stated which
if possible to be reviewed.
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EXECUTIVE SUMMARY
In the knowledge driven world of today, the pace of change is so fast that it even
defies Moor’s law. Even to stay at the same place, the organizations have to run
fast. Strategic advantage to the organizations comes only from the core
competences, which are developed by the individuals working in it. Such levels of
confine to compensation only, but must entail the inputs aimed at updating the
skills of the employees. Training is one such potion to cure the organizations of the
Training is the act of increasing the knowledge and skills of an employee for doing
a particular job.
management.
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TABLE OF CONTENTS
S.NO PARTICULAR
1 INTRODUCTION
2 LITERATURE REVIEW
4 COMPANY PROFILE
9 RESEARCH METHODOLOGY
11 FINDINGS
12 CONCLUSION
14 LIMITATIONS
BIBLIOGRAPHY
APPENDIX
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INTRODUCTION
7
INTRODUCTION
In the knowledge driven world of today, the pace of change is so fast that it
even defies Moor’s law. Even to stay at the same place, the organizations have
to run fast. Strategic advantage to the organizations comes only from the core
competences, which are developed by the individuals working in it. Such levels
confine to compensation only, but must entail the inputs aimed at updating the
skills of the employees. Training is one such potion to cure the organizations of
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the sluggishness, which may creep in because of the organizational inertia.
Largely, personnel department has been associated with procuring and hiring
the human resources. But, after the newly appointed employees join the
competent for the jobs that they are supposed to handle. In modern industrial
company must have a systematic training programme for the growth and
activities.
Training is important, not only from the point of view of the organization, but
also for the employees. It gives them greater job security and an opportunity for
organization and the employee. The benefits of training stay for a very long
time. Training can become obsolete only when there is a complete elimination
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of the desired for that skill and knowledge, which may happen because of the
technological changes. In general terms, the need for training can arise because
are changing the way in which operations were done. Newer machines are
being used for automation of the processes. Computers have made the controls
coordination between various business units, spread far across the globe.
In order to keep themselves abreast with the changes, the employees must learn
procedures.
As the free markets become stronger, customers are becoming more and more
demanding. They are much more informed about the products. They have many
provide better and better products and services to them. Added to the customer
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customers and to provide best of the quality of products and services, the skills
They find themselves more updated while facing the challenging situations at
stable work force, which ahs several advantages in the long run.
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(v) Accuracy of output
Trained workers handle their job better. They run their machines safely. They
achieve greater accuracy is whatever job they do. This reduces accidents in the
products and services, thus giving them a competitive edge in the difficult
skills of the workers for future and also prepares them for promotion. It helps
Definition of Training
increase their knowledge and skills for doing specific jobs with proficiency. In
other words, the trainees acquire technical knowledge, skills and problem
There are several textbook definitions of training, but the one by Edwin B
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increasing the knowledge and skills of an employee for doing a particular job”.
A change in the behaviour of those trained and to enable them to do their jobs
time. Training is equally necessary for the old employees whenever new
Training is a continuous process and does not stop anywhere. The top
management should ensure that any training programme should attempt to bring
about positive changes in the knowledge, skills, and attitudes of the employees.
Udai Pareek has observed that there are three elements of training – purpose,
place and time. Training without a purpose is useless because nothing would be
achieved out of it. The purpose must be identified carefully and now there are a
programme, its place must be decided i.e. whether it has to be on the job or off
the job. If off the job, where a training programme should be. Place would
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decide the choice of training method and also influence its effectiveness. The
Training must be provided at the right time. A late training would provide
outdated knowledge, which would be useless for the employees. The timing has
also to be specified in physical terms, i.e. which month/week of the year and at
what time of the day. This can have a lot of ramifications in terms of the cost of
human resources. It includes the learning of such techniques as are required for
think clearly about problems arising out of the job and its responsibilities and to
includes those mental attitudes and habits, which are covered under the general
term ‘morale’.
Objectives of Training
The objectives of training can vary, depending upon a large number of factors.
The objectives depend on the nature of the organization where training has to be
provided, the skills desired and the current skill levels. It is difficult to draw
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2. To systematically impart new skills to the human resources so that they learn
quickly.
3. To bring about change in the attitudes of the workers towards fellow workers,
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TRAINING AND DEVELOPMENT
two processes, Dale Yoder has observed “The use of the terms training and
‘training’ alone since human resources can exert their full potential only when
Although the terms training and development are used together, they are often
confused. Training means learning the basic skills and knowledge necessary for
increasing the knowledge for doing a particular job. But development refers to
personal abilities and potentials. Desired objectives imply consideration for tile
goals of the organization and individuals. Increasing the capacities implies that
change must, occur in the executive and through him in his subordinates. The
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Training is also different from education in the following respects:
particular job. The major burden of training falls upon the employer. But
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individuals, but it is concerned with increasing general knowledge and
place.
Some schools run formal vocational courses, which can be job-oriented whereas
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SIGNIFICANCE OF TRAINING
today. It is an essential, useful and productive activity for all human resources
who are responsible for its progress and stability. Training is important as it
hire a large number of persons every year, who might not know how to perform
their jobs. There are also certain types of jobs where no one can afford an
individual to work as a pilot or operate a lathe. Such raw hand persons must be
trained properly so that they may contribute to the growth and well being of the
organization.
The responsibility for imparting training to the employees rests with the
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workers will try to train themselves by trial and error or by observing others.
But this process will take a lot of time, lead to many losses by way of errors and
The workers may not be able to learn the best operative methods on their own.
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BENEFITS OF TRAINING TO EMPLOYERS
The employers invest in training because they reap several benefits out of the
Training helps the employers to reduce the learning time of their employees and
achieve higher standards of performance. The employees need not waste time in
organization, the qualified instructors will help the new employees to acquire
particular job. An increased skill level usually helps in increasing both quantity
and quality of output. Training can be of great help even to the existing
make fewer mistakes when they possess the required know-how and skills.
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(iv) Lesser need for supervision.
supervision. Training does not eliminate the need for supervision, but it reduces
the need for detailed and constant supervision. A well-trained employee can be
self-reliant in his/her work because s/he knows what to do and how to do.
Trained personnel will be able to make better and economical use of the
materials and the equipment and reduce wastage. Also, the trained employees
reduce the rate of accidents and damage to machinery and equipment. Such
operations.
The morale of employees is increased if they are given proper training. A good
activities and generates better cooperation and greater loyalty. With the
and turnover can also be reduced among the employees. Thus, training helps in
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(vii) Managerial Development
The top management can identify the talent, who can be groomed for handling
the organization.
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BENEFITS OF TRAINING TO EMPLOYEES
The employees are the ultimate link in an any organization, who carry out the
The managers can develop their skills to take up higher challenges and work in
newer job dimensions. Such an exercise leads to the career development of the
employee can command high salary in the job market and feel more contended.
workers. The employees feel motivated to work under newer circumstances and
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they do not feel threatened or resist any change. Such adaptability is essential
Trained workers handle the machines safely. They also know the use of various
safely devices in the factory, thus, they are less prone to accidents. It can be
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CHANGING FACETS OF TRAINING
The present time of rapid change has its influence on training also. Lynton and
Pareek have identified the following salient changes, that have occurred in
organizations.
There are more number of females and people from diverse ethnic groups and
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The changes have to be learnt by the organizations to ensure effectiveness of
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ROLES AND RESPONSIBILITIES FOR THE
TRAINERS
A trainer has many roles to play in order to make any training effective. Unlike
in education, where the guru acted as a friend, philosopher and a guide, the
has to wear many hats. There are many classifications of a trainer’s role, which
2. The provider
3. The consultant
4. The innovator
5. The manager
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1. The trainer
A trainer’s role is primarily concerned with actual direct training. It is a role that
involves the trainer in helping people to learn, providing feedback about their
learning and adopting course designs to meet trainees’ needs. The trainer’s role
may involve classroom teaching and instruction, laboratory work, small group
work, supervision of individual Research Report work and all those activities
learning specialist.
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2. The provider
This training role relates to the design, maintenance and delivery of training
3. The consultant
training. It may involve some elements of the provider role but specifically
training goals: and policies; and ensuring evaluation takes place and the results
are used.
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4. The innovator
• Advising the training function on how it can best help in the change process.
consultant.
. The manager
• Liaising with other departments and with senior managers about the
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• Ensuring that appropriate training activities are designed, developed, delivered
and evaluated.
plan.
Some provider roles may contain elements of the manager role in small
to deliver.
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METHODS OF TRAINING
Broadly speaking, there are two methods of training i.e., on-the-job training and
will act as a friend, philosopher and guide. The new employee follows the
orders, carries out instructions and adopts the right technique while doing the
job. In this way he is able to learn the work practically. While doing so, he can
ask questions, seek clarifications on various job related matters and obtain
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guidance from his senior employee. Some of the widely used on the job training
presentation, performance try out and follow up. It is used primarily to teach
worker act as the coach. The four step followed in JIT methods are:
The trainee receives an overview of the job, its purpose and its desired
The trainer demonstrates the job to give the employee a model to follow.
and supervisors which offers workers continued guidance and feedback on how
well they are handling their tasks. Mentoring is a particular form of coaching used
involve one coaching for a period of several years until the individual is eventually
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2. Demerits of coaching and mentoring
biblical times and is frequently to train personnel in some skilled trades such as
ranges from two to five years depending on the occupation in which the trainee is
engaged. Apprenticeship refers to a combined on the job as well as off the job
training approach, in the sense that the trainee agrees to work for a salary below
that a fully qualified employee gets, in exchange for a specified number of formal
as modeling, feedback, classroom training etc., and is often quite effective. The
which the employees are underpaid may be quite long. Also, the uniform period of
training is not suitable to all. People have different abilities and, learn at varied
rates. Those who learn fast may quit the program in frustration. Slow learners may
require additional training time. It is also likely that in these days of rapid changes
in technology, old skills may get outdated quickly. Trainees who spend years
learning specific skills may find, upon completion of programmes, that the job
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JOB ROTATION
Job rotation is also known as cross training. Job rotation is the process of training
performs each for a specified time period. The trainees, therefore, are exposed to
various coaches, point of views, and task operations. Job rotation has one main
common for training managers. Job rotation rather is very necessary for middle
and procedures.
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B. OFF THE JOB TRAINING
Under this method, trainee is separated from the job situation and his attention
is focused upon learning the material related to his future job performance.
Since the trainee is not distracted by job requirements, he can place his entire
concentration on learning the job rather than spending his time in performing it.
There is an opportunity for freedom of the trainees. Off the job training methods
are as follows
class room. Materials, files and equipment that are used in actual job
used for training personnel for electrical and semi skilled jobs. The duration
of this training ranges from a few days to a few weeks. Theory can be
action, doing and practice. The participants play the role of certain
Workers and the like. This method is mostly used for developing
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3. Lecture method: the lecture is a traditional and direct method of
trainees in the form of a talk. To be effective, the lecturer must motivate and
lecture and involves the trainee in a discussion so that his doubts about the
job get clarified. When big organization use this method, the trainer uses
audio visual aids such as blackboards, mockups and slides; in some cases,
the lectures are video taped or audio taped. Even the trainee’s presentation
can be taped for self confrontation and self assessment. The conference is,
sequential units. The trainee goes through these units by answering questions
or filling the blanks. This method is thus, expensive and time consuming.
behaviour by role – playing in which the role players attempt to act their part
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games, cases, incidents, group discussions and short assignments are also
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Training programme provided by Reliance Jio
Reliance Jio and TimesPro (a Times Of India Group initiative) have eBBArked on
a journey to create skilled professionals to meet the ever growing needs of the
will have skills to match the high service delivery levels are expected from an
Admissions for the Modern Insurance Program are now open. Selected students are
this program develops people for various roles in Retail Branch Reliance Jioing
India in association with multiple training partners. Some of our partners include
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The Skills Academy, National Institute of Reliance Jioing & Finance (NIBF), CMC
and Aptech.
Eligible candidates will need to undergo a three step selection process involving a
written test and two rounds of interviews - one with the training partner and the
other with the Reliance Jio. Selected candidates will be given conditional
appointment letters and will need to undergo a 2 month training program. This
intensive training includes a mix of theory, experiential learning and case studies.
Reliance Jio
3) Neral
Partners:
1)Reliance Jio and National Institute Of Reliance Jio. (NIM: is the hub of
excellence in the field of Insurance, insurance & financial services with a mission
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learning experience that will create Day Zero Ready professional for BFSI
Industry”) have joined hands to offer young graduates, a start to a Insurance career,
in the high growth area of sales: with the Branch Sales Officer Program under
The NIBF Branch Sales Officer Program is a 2 weeks residential training program
where the participants would undergo required functional knowledge, selling skills
Program, the candidate joins progressive tools and component pvt. ltd.. The
training fee is shared by participants & progressive tools and component pvt. ltd..
2)Reliance Jio and Finitiatives Learning India Pvt. Ltd. (FLIP: India’s largest range
of role based eLearning & Certifications across Reliance Jio & Financial Services),
have joined hands to offer young graduates, a start to a Insurance career, in the
high growth area of sales: with the Branch Sales Officer Program
The FLIP Branch Sales Officer Program is a high quality, certification program
delivered on an e-learning model; ensuring that candidates gain both: the required
Reliance Jio’s interview; post selection they will get a conditional offer letter. On
successful completion of the FLIP Branch Sales Officer Certification Program, the
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candidate joins Reliance Jio. The training fee is shared by participants & Reliance
Jio.
with E3 Zone Edutrain Pvt Ltd. ADROIT aims to provide deserving candidates
with an opportunity to get employed with Reliance Jio as a Branch Sales officer.
The minimum eligibility for applying to this program is graduation. Final year
students nearing completion of graduation can also apply. Emoluments are pre-
suitable candidates for final round of interview with Reliance Jio. The candidates
selected by Reliance Jio Interview Panel will be given a Conditional Offer Letter
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LITERATURE REVIEW
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LITERATURE REVIEW
to the Edwin B Flippo, “Training is the act of increasing knowledge and skills of
Hill; 6th Edition, 1984) The term ‘training’ indicates the process involved in
improving the aptitudes, skills and abilities of the employees to perform specific
jobs. Training helps in updating old talents and developing new ones. ‘Successful
candidates placed on the jobs need training to perform their duties effectively’.
workforce to the organization. In addition to that, there are four other objectives:
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Organizational Objectives – Organizational objectives assists the
ethically and socially responsible to the needs and challenges of the society.
To prepare the employees both new and old to meet the present as well as
obsolescence.
To impart the basic knowledge and skill in the new entrants that they need
techniques and developing the skills they will need in their particular fields.
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Oatey (1970) Training improves a person’s skill at a task. Training helps in
essential in facilitating not only the level of productivity but also the development
Yoder (1970) Training and development in today’s employment setting is far more
appropriate than training alone since human resources can exert their full potentials
only when the learning process goes for beyond the simple routine.
future, it will need to move beyond its concern with techniques and traditional
roles. He describes the strategic approaches that the organization can take to
training and development, and suggests that the choice of approach should be
and beliefs, and the level of resources that can be committed. This more strategic
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content. Motivational and environmental influences of training effectiveness have
organizational behavior theory and research into a model which describes how
Adeniyi (1995) Staff training and development is a work activity that can make a
organization.
technical, human, conceptual and managerial for the furtherance of individual and
organization growth.
Seyler, Holton III, Bates, Burnett and Carvalho (1998) The continuous
The need to perform one’s job efficiently and the need to know how to lead others
are sufficient reasons for training and development and the desire to meet
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Oribabor (2000) Training and development aim at developing competencies such
an avenue to acquire more and new knowledge and develop further the skills and
Tan, Hall and Boyce (2003) Companies are making huge investment on training
programmes to prepare them for future needs. The researchers and practitioners
have constantly emphasised on the importance of training due to its role and
investment.
Stavrou et al., (2004) The main goal of training is to provide, obtain and improve
the necessary skills in order to help organizations achieve their goals and create
parameters for its success (i) perceived value of leaning programme (ii) attitude to
teacher (iii) response to learning conditions (iv) desire to learn: the degree to which
satisfaction with training (OST) are perceived training efficiency (PTE) and
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Bates and Davis (2010) Usefulness of training programme is possible only when
the trainee is able to practise the theoretical aspects learned in training programme
in actual work environment. They highlighted the use of role playing, cases,
Kalaiselvan and Naachimuthu (2011) Training cost and business benefits are
drawn on X and Y axis respectively. Four quadrants were identified to highlight (i)
strategic (Lower training cost and higher business benefits), (ii) Payback (Higher
training cost and higher business benefits) (iii) Think (Lower training cost and
lower business benefits) (iv)Drop (Higher training cost and higher business
benefits).
Karthik R (2012) Training objectives tell the trainee that what is expected out of
him at the end of the training program. Training objectives are of great significance
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QUALITY OF WORK LIFE:
The term ‘Quality of work life’ appeared in research journals in 1970s. The quality
of work life is not only concerned with the monetary aspects but conditions of
organization and creates a sense of fulfilment in the minds of the employees and
opportunities. The following table shows that the different author has shred
According to the Walton (1975) QWL covers the Adequate and Fair
Use and Develop Human Capacities, Opportunity for Continued Growth and
Work Organization, Work and Total Life Space and Social Relevance of Work Life.
As per the view of Stein (1983) QWL deals with the components like Autonomy
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development, External reward for employees. Levine, Taylor and Davis (1984),
focused on the factors such as Respect from supervisor and trust on employee’s
opportunity arising from the current work, Self esteem, Scope of impacted work
and life beyond work itself, Contribution towards work. Mirvis and Lawler
(1984) explain the safe work environment, equitable wages, equal employment
Baba and Jamal (1991) tells about the Job satisfaction, job involvement, work
role ambiguity, work role conflict, work role overload, job stress, organizational
commitment and turn-over intentions. CAI Hui-ru (1994) focused on the Living
quality of workforce which involves the compensation, welfare, work safety, work
protection for the employees, It also includes the Social quality which explains the
relationship with the boss, colleagues, and customers; the next important
Lau RSM, Bruce EM (1998), QWL deals with the Job security, Reward systems,
making.
According to the Ellis and Pompli (2002), poor working environments, resident
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work and family, shift work, lack of involvement in decision making, professional
conflict, Lack of opportunity to learn new skills are the major barriers in the
improvement of QWL of employees. CHEN Jia-sheng and FAN Jingli (2003) also
Welfare, Promotion for the employees. It also involves the Work nature, Training
G Nasl Saraji, H Dargahi (2006) Fair Pay and Autonomy, Job security, Reward
of efforts, Health and safety standards at work, Balance between the time spent at
work and the time spent with family and friends, Amount of work to be done level
of stress experienced at work occupational health and safety at work. Seyed Mehdi
parameters for QWL. This includes Fair and adequate pay and benefits rights,
security of staff, Acceptance work organization, Work life and social dependence
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on society and individual life, Governing the overall living space in the
According to the Chandranshu Sinha (2012), there are twelve important factors
of quality of work life. These working factors are important for the development of
organizations’ most valuable assets (employees). These factors are also useful for
have suggested different suggestions for the improvement of quality of work life.
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COMPANY PROFILE
56
COMPANY PROFILE
Reliance Jio
Founded 2010
Headquarters Navi
MuBBAi, Maharashtra,India
Mashruwala (Managing
Director)
IT)
57
Strategy)
broadband
Owner Mukesh ABBAni
Parent Reliance Industries
Subsidiaries LYF
Website www.jio.com
Reliance Jio Infocomm Limited, or Jio, is a LTE mobile network operator in
2G/3G based services) and is the only 'VoLTE-only' (Voice over LTE) operator in
the country which lacks legacy network support of 2G and 3G, with coverage
December 2015 on the eve of 83rd birth anniversary of late Dhirubhai ABBAni,
September 2016.
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History
In June 2010, Reliance Industries (RIL) bought a 96% stake in Infotel Broadband
Services Limited (IBSL) for ₹4,800cr. Although unlisted, IBSL was the only firm
to win broadband spectrum in all 22 zones in India in the 4G auction that took
place earlier that year. Later continuing as RIL's telecom subsidiary, Infotel
In June 2015, Jio announced that it will start its operations all over the country by
the end of 2015. However, four months later in October 2015, the company's
spokesmen sent out a press release stating that the launch was postponed to the
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Later in July, a PIL filed in the Supreme Court by an NGO called the Centre for
Public Interest Litigation, through Prashant Bhushan, challenged the grant of pan-
India licence to Jio by the Government of India. The PIL also alleged that Jio was
allowed to provide voice telephony along with its 4G data service, by paying an
additional fees of just ₹165.8 crore (US$26 million) which was arbitrary and
exchequer.
The Indian Department of Telecom (DoT), however, refuted all of CAG's claims.
In its statement, DoT explained that the rules for 3G and BWA spectrum didn't
restrict BWA winners from providing voice telephony. As a result, the PIL was
Beta launch
The 4G services were launched internally to Jio's partners, its staff and their
families on 27 December 2015. Bollywood actor Shah Rukh Khan, who is also the
brand aBBAssador of Jio, kickstarted the launch event which took place in
Reliance Corporate Park in Navi MuBBAi, along with celebrities like musician A
R Rahman, actors Ranbir Kapoor and Javed Jaffrey, and filmmaker Rajkumar
Hirani. The closed event was witnessed by more than 35000 RIL employees some
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of whom were virtually connected from around 1000 locations including Dallas in
the US.
Commercial launch
The company commercially launched its services on 5 September 2016. Within the
million subscribers. This is the fastest ramp-up by any mobile network operator
anywhere in the world. Jio crossed 50 million subscriber mark in 83 days since its
Alliance
which include:
BT Group
Deutsche Telekom
Millicom
Orange S.A.
Rogers Communications
Telia Company
Telecom Italia
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Network
Jio owns spectrum in 850 MHz and 1,800 MHz bands in 10 and 6 circles,
respectively, of the total 22 circles in the country, and also owns pan-India licensed
Assam
Delhi
Gujarat
Haryana
Himachal Pradesh
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FDD-LTE FDD-LTE TDD-LTE
Karnataka
Kerala
Kolkata
Madhya
Maharashtra
Goa
North East
Odisha
Punjab
Rajasthan
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FDD-LTE FDD-LTE TDD-LTE
Tamil Nadu
West Bengal
Partnerships[edit]
Ahead of its digital services launch, Mukesh ABBAni-led Reliance Jio entered into
Communications. The sharing deal is for 800 MHz band across seven circles other
In September 2016, Jio signed a pact with BSNL for intra-circle roaming which
would enable users of the operators to use each other's 4G and 2G spectrum
in national roamingmode.
64
Products and Services
4G Broadband
2016.[9] It was slated to release in December 2015 after some reports said that the
company was waiting to receive final permits from the government.[26] Mukesh
ABBAni, owner of Reliance Industries Limited (RIL) whose Reliance Jio is the
12 June 2015 at RIL's 41st annual general meeting. It offers data and voice services
with peripheral services like instant messaging, live TV, movies on demand, news,
The company has a network of more than 250,000 km of fiber optic cables in the
country, over which it will be partnering with local cable operators to get broader
connectivity for its broadband services. With its multi-service operator (MSO)
licence, Jio will also serve as a TV channel distributor and will offer television-on-
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LYF Smartphones
LYF
In June 2015, Jio tied up with domestic handset maker Intex to supply 4G handsets
enabled with voice over LTE (VoLTE) feature. Through this, it plans to offer 4G
voice calling besides rolling out high-speed Internet services using a fiber network,
[30]
in addition to the 4G wireless network. However, in October 2015, Jio
announced that it would be launching its own mobile handset brand named LYF.
On 25 January 2016, the company launched its LYF smartphone series starting
with Water 1, through its chain of electronic retail outlets,Reliance Retail. Three
more handset models have been released so far, namely Water 2, Earth 1, and
Flame 1.
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Jionet WiFi
Prior to its pan-India launch of 4G data and telephony services, Jio has started
In March 2016, Jio started providing free Wi-Fi internet to spectators at six cricket
stadiums hosting the 2016 ICC World Twenty20 matches. Jionet was made
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Jio apps
In May 2016, Jio launched a bundle of multimedia apps on Google Play as part of
its upcoming 4G services. While the apps are available to download for everyone,
a user will require a Jio SIM card to use them. Additionally, most of the apps are
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JioDrive - Cloud-based backup tool
Affordable 4G Phones
These phones will run exclusively on Jio network. The two companies are also
launch in 2017.
JioFi
On December 24, 2015, Bollywood actor Shah Rukh Khan was appointed as Jio's
brand aBBAssador.
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Reception of Jio Prime
By 1st April 72.2 million Jio Customers had opted for Jio Prime. The last date for
registration to Jio Prime membership was 31 March 2017. But, it was further
extended till 15 April 2017 along with an introduction of new offer, "Jio Summer
Controversies
Jio and the country's existing telecom operators likeBharti Airtel, Vodafone,
and Idea Cellular to meet and discuss an issue regarding interconnection between
the operators. This was a result after Jio complained to TRAI andDepartment of
Telecom (DoT) about other operators not honoring their commercial agreements to
let Jio use their network resources. The company further added that the operators
are trying to sabotage its entry into the telecom scene. However, DoT dismissed the
request and directed TRAI to help settle the dispute amicably. Moreover,
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The incumbent operators had previously approached the country's PMO to reiterate
their stance they "are in no way obliged or in any position to entertain Jio's
requests for interconnection points as they do not have either the network or the
said, "All operators have publicly said last week that they will provide this
(interconnect and MNP). So, we are waiting. These are all great companies. They
have their own reputations to protect. I am confident they won't violate the law."
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PRODUCT RANGE
FREE VOICEPROMISE
(Incoming + Outgoing)
To any network
Anywhere in India
E V E R Y D A Y M O R E VA L U E
2 0 % m o re D at a t h a n
competition, always
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JIO PRIME
MEMBERSHIP
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Mission, vision and values
Mission
To provide the best and most value-adding advice within investor relations,
Vision
To be our clients’ ’first call’ and preferred collaboration partner within our
business areas
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adding advice
Values
Ambition: We set high objectives and push to achieve the best results
Honesty: We are honest towards our clients, also when it may be unpleasant
Integrity: We keep our word, guard confidentiality, and maintain a high level
of integrity
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SWOT analysis
76
OBJECTIVE OF STUDY
77
OBJECTIVE OF STUDY
Reliance Jio.
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SIGNIFICANCE OF STUDY
The scope formulation is the first step to a successful Research process. Project
undertaken the problem of analyzing the training and development at Reliance Jio
environment. New thoughts and ideas should pour into its, Research &
comprehension.
This study enables the user with answer to formulate an effective training and
development with a broader prospective to tap areas where it did not feel the need
earlier, hence the decision of whether to penetrate this section or not can be found
It also gives an idea of the potential of our business in the future & the fluctuation
competitors.
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RESEARCH
METHODOLOGY
80
RESEARCH METHODOLOGY
done. In it we study the various steps that are generally adopted by a researcher
methodology for the problem as the method may differ from problem –
problem.
RESEARCH PROCESS:
research and the desired sequencing of these steps. One should remember that
the desired sequencing of these steps. One should remember that the various
steps involved in a research process are not mutually exclusive; nor are they
separate and distinct. They do not necessarily follow each other in any specific
order and the researcher has to be constantly anticipating at each step in the
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DEFINING THE PROBLEM:
The objective of the Research Report was to undertake a study on training and
them.
survey fact – finding & enquiries of different kinds, with a major purpose of
DATA COLLECTION: I have used primary and secondary data for which a
PRIMARY
QUESTIONNAIRES:
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A formal list of the questions answered by the employees of Reliance Jio and
Direct personal :
INTERVIEW:
SECONDARY:
Internet
Books
SAMPLING:
Random sampling
which comes under probability method of sampling because under this method
every item of the universe has an equal chance of being selected & no place for
biases.
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SAMPLING DESING:
adopt in selecting items for the sample. Sample design is determined before
The sample size should also be ascertained before starting the research
program. The larger the sample sizes the better and accurate will be the result. I
have chosen a sample size of 50 employees although I wished that it had been
larger if the time would not have been the limiting factor.
sample size: 50
DATA COLLECTION:
The task of data collection begins after a research problem has been defined and
research design / plan Reliance Jio. While deciding about the method of data
collection to be used for the study, two types of data are used:
a) PRIMARY DATA are those which are collected a fresh and for the first
b) SECONDARY DATA on the other hand are those which have already been
collected by someone else and which have already been passed on.
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c) The methods of collecting primary and secondary data differ since primary
data are to be originally collected, while in case of secondary data the nature
be processed and analysed in accordance with the outline laid down for the
purpose at the time of developing the research plan. This is essential for a
scientific study and for ensuring that we have all relevant data for making
certain measures along with searching for patterns of relationship that exist
among the data – groups. The term processing technically speaking implies
85
DATA ANALYSIS AND
INTERPRETATION
86
DATA ANALYSIS AND INTERPRETATION
1. How do you rating the training output for the Up gradation of abilities?
Excellent 9
Very Good 12
Good 17
Average 9
Bad 3
Interpretation
18% respondent said that training output for the Up gradation of abilities is
excellent, 24% said that very good, 34% said that good, 18% said that average and
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2. How do you rating the training output for the preparing for promotions?
Excellent 12
Very Good 9
Good 15
Average 13
Bad 1
Interpretation
24% respondent said training output for the preparing for promotions is excellent,
18% said that very good, 30% said that good, 26% said that average and 2% said
that bad.
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3. How do you rating the training output for the preparing for future
Excellent 11
Very Good 8
Good 17
Average 11
Bad 3
Interpretation
22% respondent said that training output for the preparing for future assignments
in same position is excellent, 16% said that very good, 34% said that good, 22%
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4. How do you rating the training output for the training in allied fields?
Excellent 8
Very Good 12
Good 16
Average 9
Bad 5
Interpretation
16% respondent said that the training output for the training in allied fields is
excellent, 24% said that very good, 32% said that good, 18% said that average and
90
5. How do you rating the output for the preparing for transfers?
Excellent 13
Very Good 14
Good 9
Average 11
Bad 3
Interpretation
26% respondent said that output for the preparing for transfers is excellent, 28%
said that very good, 18% said that good, 22% said that average and 6% said that
bad.
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6. How do you rating the training output for the develop specific
abilities/competence?
Excellent 11
Very Good 16
Good 7
Average 14
Bad 2
Interpretation
22% respondent said that training output for the develop specific
abilities/competence is excellent, 32% said that very good, 14% said that good,
Excellent 16
Very Good 11
Good 14
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Average 8
Bad 1
Interpretation
32% respondent said that training for performance appraisal is better to before is
excellent, 22% said that very good, 28% said that good, 16% said that average and
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8. How do you rating the training for Discussion with superiors?
Excellent 11
Very Good 16
Good 7
Average 14
Bad 2
Interpretation
22% respondent said that training for Discussion with superiors is excellent,
32% said that very good, 14% said that good, 28% said that average and 4%
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9. How do you rating the provided training of Training Department?
Excellent 13
Very Good 17
Good 11
Average 9
Bad 0
Interpretation
to before is excellent, 34% said that very good, 22% said that good, 18%
95
10.How do you rating the effect of attended man days of training?
Excellent 11
Very Good 16
Good 7
Average 14
Bad 2
Interpretation
22% respondent said that the effect of attended man days of training is
excellent, 32% said that very good, 14% said that good, 28% said that
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11. How do you rating the training provided helped in improving their work performance?
Excellent 16
Very Good 11
Good 14
Average 8
Bad 1
Interpretation
32% respondent said that training provided helped in improving their work
performance is excellent, 22% said that very good, 28% said that good, 16% said
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12.How do you rating the effect of training and development system in
Reliance Jio?
Excellent 11
Very Good 16
Good 7
Average 14
Bad 2
Interpretation
Reliance Jio is excellent, 32% said that very good, 14% said that good, 28%
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FINDINGS
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FINDINGS
18% respondent said that training output for the Up gradation of abilities is
excellent, 24% said that very good, 34% said that good, 18% said that
excellent, 18% said that very good, 30% said that good, 26% said that
assignments in same position is excellent, 16% said that very good, 34%
said that good, 22% said that average and 6% said that bad.
16% respondent said that the training output for the training in allied fields
is excellent, 24% said that very good, 32% said that good, 18% said that
28% said that very good, 18% said that good, 22% said that average and 6%
abilities/competence is excellent, 32% said that very good, 14% said that
before is excellent, 22% said that very good, 28% said that good, 16% said
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22% respondent said that training for Discussion with superiors is excellent,
32% said that very good, 14% said that good, 28% said that average and 4%
to before is excellent, 34% said that very good, 22% said that good, 18%
101
CONCLUSION
102
CONCLUSION
This Research Report deals with training and development of employees. It main
focus is on the training activities of Reliance Jio. I have also tried to analyze the
To achieve my aim I conducted an exhaustive search into the various training and
development programmes conducted by Reliance Jio during the period. I have tried
programmes.
I also prepared questionnaire to obtain the training & development at Reliance Jio.
An analysis of the results was conducted to get an insight into the level of
103
RECOMMENDATION AND
SUGGESTIONS
104
RECOMMENDATION
out put they start believing the organization is making an effort to improve
encouraged and each supervision to give a report on the employees under his
supervision.
The essentially like certificates for the training done to be given so that a
The old employee who are master in their work should give sufficient time
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SUGGESTIONS
As stated in the questionnaire the respondent stated their views regarding the
Pre information & suggestion regarding the training should be given & taken
106
LIMITATIONS
107
LIMITATIONS
The survey has been done with full efforts and utter car but still there are some
limitations beyond control which might make the findings and conclusion in the
Although we attained success in our dissertation to a great extent but still could not
provide the ideal state of training and development due to certain reasons which
are :-
1- The time is assumed that the information given by the respondents are
3- Subjective nature of the study the perception of the viewers change and
108
BIBILIOGRAPHY
109
BIBILIOGRAPHY
second edition.
5- Newspaper
Times of India
Economic Times
6- Magazines :
Business Today
Business world
7- Website :
www.mahendra.com
www.google.com
110
APPENDIX
111
QUESTIONNAIRE
Name:-
Designation :
Department:
1. How do you rating the training output for the Up gradation of abilities? ?
Excellent
Very Good
Good
Average
Bad
2. How do you rating the training output for the preparing for promotions?
Excellent
Very Good
Good
Average
Bad
3. How do you rating the training output for the preparing for future
assignments in same position?
Excellent
Very Good
Good
Average
Bad
4. How do you rating the training output for the training in allied fields?
Excellent
Very Good
Good
Average
Bad
112
5. How do you rating the output for the preparing for transfers?
Excellent
Very Good
Good
Average
Bad
6. How do you rating the training output for the develop specific abilities/competence?
Excellent
Very Good
Good
Average
Bad
Excellent
Very Good
Good
Average
Bad
Excellent
Very Good
Good
Average
Bad
Excellent
Very Good
Good
Average
Bad
113
10. How do you rating the effect of attended man days of training?
Excellent
Very Good
Good
Average
Bad
11. How do you rating the training provided helped in improving their work performance?
Excellent
Very Good
Good
Average
Bad
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