PROMOTING BETTER Best Practices in Dynamic

COMMUNICATION Team Communication

BETWEEN OTHERS!

“Words are singularly the most powerful

“Communication is a skill that you can force available to humanity. We can

learn. It's like riding a bicycle or typing. If choose to use this force constructively

you're willing to work at it, you can rapidly with words of encouragement, or

improve the quality of every part of your destructively using words of despair.

life.” – Brian Tracy Words have energy and power with the

ability to help, to heal, to hinder, to hurt,

Mathew Ferris
1501 State Street to harm, to humiliate and to humble.”
Marshall, MN 56258
Office: XXX-XXX-XXXX Yehuda Berg
Fax: XXX-XXX-XXXX
Email: Mathew.ferris@smsu.edu
 What is Basic Communication PITCH It!
Communication?  Communication is a revolving door which What is it?
makes it a never ending process.
PITCH is an acronym on how to send
 Below is the revolving door: messages effectively!
DEFINITION:
↓↑ A persons thought  Production
 Communication is the process which we
understand others and want to be understood ↓↑ The message  Productive communication with people will
by them. inspire them to think and respond in a more
↓↑ Delivering the message
positive, productive way
TYPES: ↓↑ A person receiving the message
 Informational
 Verbal ↓↑ Understanding the message
 Communicating with people, the person
 Listening and talking to a person to ↓↑ The person’s behavior to the message who’s talking needs to know their
understand their meaning. information. Ask yourself, what did the

 Written Managing Conflicts others learn from this valuable information?

 Timeliness
 Reading and writing to understand a
 Involve
person’s meaning.  When communicating with people, the
 Involve everyone who was a part of the person whose talking messages need to be
 Nonverbal effective so timing is crucial. Saying the
conflict.
 Observing a person and infer meaning. wrong thing at the wrong time may make a
 Resolve wrong impression.
 Resolve the conflict as fast as possible,  Consistency
in a professional manner, and as
 The speaker needs to be consistent.
rationally as possible.
Inconsistent thoughts from a person may
 Absolve build anxiety or destroy a listens moral.

 The conflict is over. Set everyone free  Honesty

from blame, guilt, or responsibility.
 A speak needs to have honest
 Evolve communication. Honest communication
builds trust from the listeners.
 Grow and learn from the conflict.