RONAN C.

VERDEJO, PMP
Mobile : +639171187427 (available in WhatsApp & Viber)
Landline : +63464509265
Skype : rcverdejo
rcverdejo@gmail.com
https://sg.linkedin.com/in/ronverdejo

As Project Manager, Supply Chain or Logistics Manager, Product Manager, Applications Manager or Process
Excellence Manager who can be placed to different industries and different fields because of the myriad of expertise
gained from Operations Management, People Handling, Logistics, Project Management, Program Management, Lean
Six Sigma, Process Management, Strategic planning, Applications Management (Agile Methodology), Operations IT
Management, Business Analysis, Process Design, Vessel Management, Customer Care, Consultancy, Conducting
training and Vendor Management.

CERTIFICATIONS :

Green belt Certification by Maersk PEX Academy, Certification Number : 1235

Project Management Professional by Project Management Institute, License Number : 1803128
Scrum Fundamentals Certification Number : 701335

COMPUTER SKILLS:
Remedy, MS Word, Report processing in MS Excel, Presentations in MS PowerPoint, Mini-tab which is a Six Sigma
Application, MS Visual Studio Team Foundation Server, the use of Project Management tools like MS Visio and MS
Project, Enterprise Resource Planning basics and online forms creation in SharePoint.

EXPERIENCE:

KUEHNE + NAGEL Philippines

Operational & Key Account Management, Pasay, Philippines February 2018 to February 2019
Operational & Key Account Manager/Head of Operational Key Account Management Team
 Leading a team of 8
 Customer Retention
 Process Improvement
 Project Implementation
 Key Account Management
 Client Business Performance Review

Achievements :
 Customer satisfaction through successful process implementation
 Successful implementation of Onboarding Process which leads to successful client process execution.
 Training of Corrective and Preventive action and adherence implementation

COLLABERA
Global Operation Customs for General Electric, Taguig, Philippines February 2017 to February 2018
Consultant/Global Operations - APAC Customs Project Manager (contractual)

A Project Manager/Consultant for General Electric in charge of the following

 Migrations Manager for GE Asia Pacific Sites for acquiring the Customs process
 Regional Metrics Manager for monthly and quarterly reports used by Finance
 Identification of process concerns and generate process improvements
 Testing classification readiness of purchase orders for APAC sites
 Arranging training for Customs systems (e.g. TradeVIA)
 Managing transition to the Broker First Model
 Broker Performance Review Project – creation of KPI’s to measure Broker Agent Performance

Achievements :
 Successful transition of pilot country, Philippines and rest of APAC countries to the new Broker First Process
Model
 Successful migration of General Electric sites to Customs process for 100% of the sites.
 Successful mass training of Customs application on a regional level to cover more grounds
  Successful implementation of the Broker Performance Review Project

MAERSK TANKERS SINGAPORE, Pte Ltd.

Projects & Performance Management, Singapore, Singapore 2011 to 2016
Crewing Projects and Performance Manager

A Project Manager in charge of the following

 Overhead Budgeting for Crewing
 Project/Program management for Implementation and Improvement of Global Projects
 Product Manager for STAR Crew Application (An application used by Crewing Department and seafarers)
 Software Development Management – using Scrum Methodology
 Release Management
 Operations IT Management for STAR Crew
 System Administrator for SEAMS (application for the creation of seafarer’s contract)
 Manage GSC processes in terms of
 Vessel Repair Team requests
 Drug & Alcohol tests arrangements for vessels
 Central Travel Accounts – Crew Travel
 Crew Anniversaries Data Management
 Gate keeper for Crewing procedures
 Crew Welfare management
 Crewing healthcare through sourcing personal life insurance for on-shore injuries & ailments.
 Managing UK P&I insurance club (Protection & Indemnity) for on-board vessel situations.
 Vendor Management
 Process Mapping and identification of process concerns which leads to process improvements

Achievements :
 Led monthly Projects Steering Committee which addressed and closed project concerns.
 Led the Effective Back to Back project which improved the crew planning Back to Back % from 58.% to 71%
 Led the Off-shoring project which was able to cut costs, streamlined processes and made it more efficient
before migrating to Maersk Global Service Centre in India.
 Investigated Overhead Crewing budget and was able to save USD 400,000
 Have created a claim pre-approval matrix for Crewing Department which made the process efficient.
 Led Appraisal Application which aims to make appraisal process efficient on-board the vessel and for people
on-shore.
 Led successful testing and implementation of SEAMS which is an application for seafarer contract creation.
 Led successful server migration of the STAR Crew Application from Singapore and Hong Kong to Denmark.
 Set up successfully IT support framework for STAR Crew Application.
 Led successful transition from former travel service provider to the new vendor.
 Had created online forms in SharePoint for requisition of business cards and logging of special crewing
activities which made the processes efficient.

MAERSK GLOBAL SERVICE CENTRE

Process Excellence, Manila, Philippines 2010 to 2011
Six Sigma Practitioner/PEX Transformation partner

Focal for the Support Services in the Global Service Centre and a certified Greenbelt. A proponent of improvement
and using Lean Six Sigma methodologies in improving the way they work and achieve deliverables. A Lean Six
Sigma trainer within Manila Maersk Global Service Centre.

Achievements :
 Led the project, Improved the Timeliness for Invoice transmittal which improved efficiency from40% to 80%
which avoided the acquisition of 1 FTE.
 Conducted Training for Process Excellence Methodology which helped raised awareness in Process
Improvement
 Created framework for Business Relations Management Work stream project
 Led Gemba Process and had maintained a Gemba Experience rating of 3.7 out of 4
 Led the PEX transformation in the Support services garnering a PEX Index ratio of 64% highest among other
departments.
 Received an exemplary award because of my contribution in the PEXification of the support process.
MAERSK LINE
Maersk Line IT, Copenhagen, Denmark 2008-2010
Application Support
Assistant Manager/Business Analyst

Business analyst focusing on managing the outsource sites in India and Philippines and training them for new
functional releases, improving the quality of application support to other portfolios and collecting concerns raised by
end users and using data into system requirements, back-up Prime Mover for Business Intelligence and doing Vendor
management. Operations IT Management by managing tickets with the use of Remedy.

Achievements :
 Contributed in lowering down the need for support through initiation of Global FAQ clean up
 Implemented processes that will improve procedures with other portfolios, application support staff and end
users
 Investigated by using Process Excellence methodologies (Lean Six Sigma for Maersk) that improved the
support process between Support teams in Denmark, India, Manila and vendor which is IBM.
 Contributed and implemented means of lowering down cost through minimization of quick fixes.

MAERSK GLOBAL SERVICE CENTRE

Export documentation, Manila, Philippines 2006-2008
Supervisor

Handled teams like Amendment, New Zealand, Africa, and Southeast Asia which were around 20 people. As an
export documentation supervisor, the functions are team management, operations management, stakeholder
engagement, process improvement, shift management, staff payroll management and staff trainings.

Achievements :
 Led process improvement initiatives which consistently maintained team’s KPI for both timeliness and
accuracy from a range of 98% to 99.7%
 Led weekly stakeholder engagements with origin counterparts which feedbacks were source of improvement
initiatives.
 Trained staffs for new internal procedures, new system functionalities and trade regulations.

MAERSK GLOBAL SERVICE CENTRE

MAERSK-PONL Integration Projects Team, Chennai, India 2005-2006
Advance Superuser

Acted as a consultant and trainer for the newly acquired Maersk Global Service Centres. As a superuser, the functions
are system training, implemented process improvements stakeholder engagements and migrated processes.

Achievements :
 Trained different teams in the Chennai Global Service Centre on different Maersk Systems
 Led process improvement initiatives which improve Customer Care department’s KPI’s from 60% to 95%
 Led successful process migrations.

MAERSK GLOBALSERVICE CENTRE

Exports Documentation, ECOM Team, Manila, Philippines May 2005 to November 2005
Team Leader

Supervised the export documentation team which is composed of 40 people whose means of sending shipping
instructions and manifests through e-channel. Maintained team’s KPI through processes improvements. As a team
leader required are stakeholder engagement with origin counterparts, team management, shift management,
operations management, process improvement and staff payroll management.

Achievements :
 Trained staffs for internal procedures, system usage and trade regulations.
 Led successful improvement initiatives which improved team’s KPI from 97% to 99%

MAERSK GLOBALSERVICE CENTRE

Export Documentation, France Export Documentation Manila Philippines 2003 to 2005
Export Documentation Associate

Processed Bills of Lading for French exports, doing KPI reports and process improvements

Achievements :
  Reaching timeliness and accuracy KPI’s monthly
 Created an error log to identify errors which improved team accuracy from 95% to 98%

BUSINESS PEOPLE, Inc.

Key Accounts Division, Manila, Philippines 2000-2001
Account Development Specialist

Has done account management, client inventory management, marketing and sales. Has handled medium scale
supermarkets to key accounts. Some notable key accounts that were handled are Makro, Ultra Mega, Jollimart
(formerly Binggo Convenient Store), Isetann, Cash & Carry and Uniwide Sales.

Achievements :
 Reaching monthly targets
 Converting a late payer to a prompt payer through a special trade discount amnesty

GLOBE TELECOM
Customer Service, Call Center, Manila, Philippines 1999-2000
Customer Service Assistant

Modified account profile as per customer request, handled customer concerns, and information dissemination for
current promotions.

Achievements :
 Reaching 99% on call evaluation

INSULAR LIFE
Customer Service, Manila Philippines 1998-1999
Customer Service Back-up

Handled customer concerns and account profile modification upon request

Achievements :
 High performance appraisal
 Suggested queuing system for faster customer response.

SEMINARS AND TRAININGS:

Project Management Professional - 2013
Lean Six Sigma - Green Belt training - 2010
Negotiation Skills – June 28-27, 2007
Situational leadership - Dec 12, 2006
Performance Appraisal system - Dec 6, 2006
Winning Presentation – July 2006
Finance 101 - August 2006
Change Management – October 2005
Problem Solving and Decision Making - Dec 14, 2004
People Handling skills - Nov 17, 2004
Effective Presentation Skills – April 2004
Creative Problem Solving Techniques – September 2000

OTHERS :
PHISE – Philippine International Shipping Education
Management Training course for chosen personnel in Manila Global Service Centre for preparation in moving up to
the corporate ladder.

EDUCATION:
PAMANTASAN NG LUNGSOD NG MAYNILA – 1994 – 1998
Bachelor of Science in Business Administration Major in Marketing