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Chelsea M.

(810) 533-0578 |

EDUCATION Michigan State University – East Lansing, MI

Journalism Major with a History Specialization
Association of Women in Sports Media
Michigan State University Advertising Association

Loop Support

Customer Support Representative | December 2018-Present

▪ Utilizing ZenDesk to answer customer questions and assist with future sales
▪ Finding creative solutions to customer problems and requests

Compuware Detroit, MI

Administrative Assistant, Development, Marketing & IT | February 2017-July 2018

▪ Provided support for executive leadership team, including arranging travel, tracking and
submitting expenses and calendar management
▪ Assisted marketing team with company collateral and brand standards; proofread marketing
documents, edited presentations and sales materials to match company brand, handled
shipments for conferences and expos
▪ Provided support for recruiters; scheduled interview and travel for potential candidates
▪ Organized company-wide meetings at offsite locations; submitted proposals, managed
contracts and event orders, coordinated food and A/V needs
▪ Handled all internal requests from employees (i.e. supply orders, maintenance requests,
technology issues, etc.)

Datasource Consulting Denver, CO

Project Support Analyst | July 2016-January 2017

Client: PetSmart
▪ Provided support for various projects and a new website launched by PetSmart
▪ Organized and updated project budgets with entry of purchase orders and invoices to budget
trackers and spreadsheets using SAP and Excel
▪ Submit receipts and keep bank accounts updated for employee company finances and
▪ Assisted project team by booking and creating itineraries for all weekly travel
▪ Provided customer support for issues occurring in PetSmart stores and technical problems
related to the new website launch

Office Manager | October 2015-July 2016

▪ Assisted Marketing department in content creation & editing, marketing materials, and event
logistics and execution
▪ Assistant to all partners, including CEO, COO and VP of Sales – arranged travel, handled
paperwork and contracts for vendors, edited internal communications for release
▪ Assisted Accounting department with expense report reviews, data entry, filing and tracking
purchases from partners
▪ Supported company recruiters with candidate resume conversions and organization

LRXD Denver, CO
Office Manager | 2015
▪ Restructured and organized the office space following a major renovation
▪ Point of contact for all office vendors; reassessed all service costs in order to reduce office
▪ Assistant to all company executives, including travel arrangements and meeting preparation
▪ Reviewed resumes and cover letters for potential candidates, as well as scheduling interviews
▪ Kept all supplies and inventory stocked


Community Relations Intern | 2013-2014
▪ Planned and executed the society’s largest annual fundraiser. Acquired donations from local
and national businesses for the event’s auctions
▪ Created original content for the shelter, including auction presentations & sponsorship packets
▪ Edited grant proposals, as well as researched acquisition of new grants


Marketing Assistant | 2011-2012
• Designed & executed marketing strategies to promote new student housing complex, including
event planning and sales promotions
• Raised occupancy from 60% to 98.6% in less than one year

Skills Microsoft Office | Google Suite | Concur | Netsuite

SalesForce | Adobe Creative Suite | SAP | Slack | ZenDesk
Jira | WordPress | SugarCRM | Basecamp | Confluence