Transfer Team Exam (Total 20pts)

(1). During your duty, a merchant request for a POT and upon checking, the bank reversed the fund
for the said transaction. State all the possibilities for these circumstances (5 pts)

(Answer ) I will go to the bank statement for double check if it was fund reversed. Then, if its confirmed,
I will try to pay that transaction again using other banks. If it succeed, I will tell to the merchant that
there’s fund reversal and send the screenshot of the pot. If its failed, I will inform the merchant that
there’s a fund reversal and we try to pay it again but we cannot payout anymore. After that, I will tell to
sub leads on duty.

(2). You are handling BDog line with 900k balance in hand, when the merchant request that our
side should provide Layer A accounts for advance top up of 1M, given that the transaction volume
that time is around 1M as well. What should you do? (3 pts)

(Answer) First I will check the safety and if I notice that we can still store fund to other safety accounts I
will transfer some funds from my rental then if I already have available rental accounts I will ask for top
up and I will tell them to process the top up request first and we will provide another accounts later

(3). We all know that we have a daily limit on every account. What if all the account max out the
daily limit as remark on the google drive, but then there’s many pending transactions at the moment.
What are the actions to take? (3 pts)

(Answer) (1) For me, I will Screen Shot all the account and the usage for 1 week .Then I will send
it to Group Chat and ask our management what account we can push.

(4). What will you do if you have a pending transaction amounting to 150K in your merchant line,
but you only have 100K available, given that you already have a pending request top up from the
merchant? (3 pts)

(Answer ) (1) For me, if the total amount of transaction is 150k then my balance is 100k, I will
inform the management through GC that I use Backup. Then I will ask the Team leader or Sub
lead to help for using back up accounts to pay the pending transaction. Then if the top up
request is already received then I will ask top up again to the merchant. If my balance is enough
I will ask sub leader for assistance to pay the BACK UP fund that I borrowed .

(5). You request for five accounts amounting 50k each, while waiting for the fund, you do advance
checking of top up from time to time when you notice one account suddenly is in abnormal status.
State the action you will do according to below situation. (4 pts)

A. The request fund was already received on that account:

(Answer) (5) (1) Record the top up for that account for how much we received. Mark it’s a
PATAY’ to Google Drive, delete the account in main file and update to merchant log. Then,
surrender the account to sir sky table or any of management that have duty that day.

B. Upon checking, there’s no top up for that account yet:

(Answer) (5) (2) Inform the merchant to cancel the top up for that account as soon as possible.
After that, screenshot the status and balance, do the account details then send to GC. Put the
token to Sir sky table or any of the management that have duty that day.

(6). You request 3 accounts in x1 amounting 30k each. Upon fund received, one account has more
than 20k than the others, given the fact that you are sure that there’s no fund in each before you
request. What will you do? (2 pts)

(Answer) (1) For situation like that, I will ask the merchant for confirmation if they over top up to
that account. Then I’ll wait for their confirmation before doing the settlement.