Year in Search - India:

Insights for Brands

What Google Search told us about consumer behavior online

 India is coming online
at an unprecedented rate

Year in Search - India:

Insights for Brands

350M 400M
connected active internet users;
smartphone users 2nd highest in the world

40M 8 GB / month
The average yearly The average mobile data
addition of users; among usage per subscriber,
the fastest in the world which has reached levels of
developed markets

2 https://bit.ly/2GZb8tI Sources: Bain & Company - Unlocking Digital for Bharat, 2018 3
Top 5
Top 5 Country Trends

Indic Languages
country and Voice
trends Indian internet users are
fast adopting this search
tool and finding comfort in
regional language
Bharat is
going online Omnichannel
Searches in non-metros
are growing faster Online and offline are coming
than the metros across together to fulfill customer
categories through needs and helping businesses
smartphones maximize their potential

Video: An Assisting
unprecedented businesses
growth story AI and machine
Online video is reshaping learning are assisting
the way consumers gather businesses to enhance
information and make customer experience
purchase decisions and improve ROI
4 5
Bharat
Bharat is going online

is going online
55%
The internet has become
the bridge to Bharat’s
aspirations.
Non-metros are driving 2
of all car-related
growth across all categories Consumers in non-metros searches come from
are searching for products non-metro2 cities
related to international
travel destinations,
beauty, and life insurance
more frequently than
their counterparts in the
61%
of all searches
metros1. They are no longer
restricted by the lack of across personal loans,
information or access health insurance, life
to technology. insurance, and mutual
funds come from Bharat

49%
rise in face powder
searches from Rajasthan

Interest in destination
discovery, destination
With growing connectivity, the rise in searches from non-metro cities activities, and international
across categories is faster than that of the metros1. travel is much higher
in non-metros than
The online space in India has never been this vibrant. From driving search volumes in tier 1 cities
in auto to the rise of personal beauty related queries, consumers across different
regions of Bharat are becoming the engines of growth. They are no longer seeking
cues from the metros, and are setting their own trends.

6 Source: Google Internal Data, 2017-18 Source: Google Internal Data, 2017-18 7
Video: An unprecedented
Video: The new search tool

growth story
Online video
is reshaping
the way
consumers gather
Online video audience in About 1/3rd of all searches for information and
India is expected to grow online video are entertainment make purchase
related decisions
to 500 million by 2020
There is growing interest in audio-visual Other categories like lifestyle,
content across verticals, as watchtime education and business have
on mobile phones rises rapidly shown 1.5x - 3x growth in the
last 2 years

It is playing a big role in the

car-buying path to purchase,
with 80% of car buyers using it
as a research destination

More than 55% of shoppers

say that they used online video
while actually shopping in store

Sources: KPMG Report: Re-imagining India's M&E Sector, March 2018 Sources: KPMG Report - Re-imagining India's M&E Sector
Google- Kantar TNS Gearshift 2018 Report Google- Kantar TNS Gearshift 2018 Report
Google Internal Data, January - November, 2018 8 Google Internal Data, January - November, 2018 9
Indic languages
Indic Languages and Voice

and voice
The rise of the 9 out of 10 new Internet users in India
non-English user are likely to be Indian language users

Voice search is becoming mainstream

The country has

seen 270% growth
year-on-year in
voice searches

Consumers across
categories are fast
adapting to this new
search tool for seeking
information and
discovering content

Source: Indian Languages - Defining India's Internet,

10 A Study by KPMG in India and Google, April 2017 11
Omnichannel: The
Omnichannel

growing confluence
of online and offline
The rise of omnichannel is enabling
consumers to make the most of their
online and offline experiences.

50%
of organized retail is
likely to be influenced
by digital in 2020
There has been a steep
rise in searches for food 2.5X
aggregator brands as jump in aggregator brand

75%
people are increasingly queries in comparison to the
total growth of food tech queries
relying on apps to look
for dining out and food
YoY growth in
"near me" queries
delivery options 88%
increase in "near me"
searches for telecom stores

Sources: Digital Retail in 2020: Rewriting the Rules, A Google-A.T. Kearney Study, 2016
12 Google Internal Data, January - December, 2018 Sources: Consumer Barometer 2017-18, Google Internal Data 13
Assisting
Digitising businesses

businesses ML and AI assist users

and businesses alike
The ascent of online automation

7X
increase in number of active
users for Assistant in India

2X
GSK's Otrivin doubled sales and
achieved 2X CTR as compared to
the industry benchmarks by using
data driven solutions to run real
time weather based campaigns

Artificial Intelligence Brands across various categories,

Brands like Uber, Ola and
(AI) and Machine such as CPG and travel, have
Meru made cab booking
Learning are helping started integrating voice services available on
businesses simplify assistants with their customer Google Assistant. The
processes and service to help customers. users can simply tap
on the desired ride and
improve efficiency. confirm the booking

Sources: Think with Google: Building the Google Assistant on phones for everyone, everywhere, 2019 Sources: The Keyword: Building the Google Assistant on phones for everyone, everywhere, February 2019
14 Google Internal Data, IN, January - December 2018 Think With Google, Cloudy with a chance of sales: What weather-based marketing means for brands in India, 2019 15
Year in Search - India : Insights for Brands
Table
of Contents

Auto 18
Banking and Finance 30
Consumer Packaged Goods 38
E-Commerce 50
Retail 62
Education 66
Local and Classifieds 70
Media and Entertainment 76
Telecom and Payments 80
Technology 88
Travel 94
 Auto

Year in Search - India : Insights for Brands

People are
increasingly
relying on 40%
search for their increase in the volume
of commercial vehicle-
vehicle purchase related searches
Auto decisions
45%
rise in commuter
bike segment searches,
with more than 60%
queries coming from
non-metro2 cities

70%
jump in searches
around used car
research

40%
increase in
used car loan
searches

18 Source: Google Internal Data, January - November, 2018 19

 Auto Auto

When it comes to auto, Consumers are now relying more

consumers have a whole on online research, immersive
range of search queries experiences, and online bookings than
test drives and showroom walk-ins

64% YoY growth

in queries related
to Servicing
90%
of car buyers research
online before setting
89% YoY growth foot into a dealership
in queries related
to Car Insurance
And once they’re at the
dealership, 65% of car
buyers will continue
to do research on their

55% smartphones

Average walk-ins per

of all cars-related
buyer have fallen to 2
searches come from
per purchase from 4
non-metro2 cities,
in the last 3 years
which is greater than
the volume of queries
from tier 11 cities
Which means that consumers are more informed than
ever when they enter a dealership — and that more and
more walk-ins are being driven by digital

20 Source: Google Internal Data, January - December, 2018 Sources: Google- Kantar TNS Gearshift 2018 Report 21
 Auto Auto

Maruti Suzuki Royal Enfield

One of India's leading car The iconic two-wheeler
maker built the auto sector's brand created a unique
first integration with Google Actions on Google
Assistant for the 2018 integration for the launch
Auto Expo to help users of its Interceptor and
learn about new launches, Continental GT650 bikes.
Auto Expo details, and other Users were encouraged
relevant information. to discover the price of
It helped create a seamless the products
experience for users

Sources: Maruti Suzuki - External Case Study 2018

22 Royal Enfield - External Case Study 2018
 Auto Auto

Digital solves for business metrics

like calls to dealers and walk-ins

56%
Digital now drives incremental qualified leads at most
efficient cost per lead (CPL) for large OEMs5 across Auto.

of all users visited It helped Renault garner 23% more qualified leads and
a dealer website reduced cost per lead by 19%.
during their car
purchase journey,
making it the third 12:00

biggest online

“
touchpoint

60%
We wanted to understand if digital has
the same impact as print in driving leads
for our dealerships. Google helped us
pilot an experiment by developing a
of all buyers customised solution to drive qualified
find dealers online calls directly to our dealerships.

The campaign has shown brilliant results

400%
and we’re planning to scale it further in
“the coming months.

growth for "dealer

near me" searches

Virat Khullar
VP & Head of Marketing,
Renault India

24 Sources: Google Internal Data, January - November, 2018 Sources: Renault and Ford, Google External Case Study 25
 Auto Auto

Before visiting a dealership, YouTube has become one of the most

many buyers research online important sources of independent
information for car buyers

41%
of them look
for maintenance
programs

32%
look for reviews &
recommendations

35%
look for dealer
location / directions
to the dealership
79% 81%
37% of the buyers who watch
car videos on YouTube
of them agree that they find
independent and credible
look for promotional use it to find information auto videos on YouTube
offers and deals

26 Sources: Google- Kantar TNS Gearshift 2018 Report Source: Google- Kantar TNS Gearshift 2018 Report 27
 Auto Auto

Video growth in auto

79% 45% 27% 87%

of auto buyers of new car buyers of new car buyers of those who
find answers and viewed videos watched videos watched online
reviews on Youtube regarding feature regarding vehicle videos took
before purchasing highlights performance before
making a purchase
at least one
follow-up action

52%
visited a dealer’s
website

48%
located
a dealer

45%
scheduled
a test ride
Sources: Google- Kantar TNS Gearshift 2018 Report
Google Internal Data, January - November, 2018,
28 Google IN Data, 2018 Source: Google- Kantar TNS Gearshift 2018 Report 29
 BFSI

Year in Search - India : Insights for Brands

Bharat is rising
There is massive interest in

Banking, life and health insurance, from

users outside the Top 8 cities1

Financial Services,
Life Insurance
Consumers across non-metros 2

are also very interested in 61%

and Insurance personal loans & mutual funds of all life insurance related
queries are from Bharat,
a growth of 43% YoY

Health Insurance

59%
of all health insurance
related searches come from
Bharat, a growth of 78% YoY

Mutual Funds

59%
of all mutual fund related
queries are from Bharat3,
growing at 61%

Personal Loans

57%
of all personal loan queries
are from Bharat3; a growth
rate of 109%

30 Source: Google Internal Data, January - September, 2018 31

 BFSI

A majority of BFSI-related
searches are on mobile

% of searches growth of
on mvobile mobile queries

Health Insurance 67% 121%

Life Insurance 62% 73%

Personal Loans 75% 122%

Mutual Funds 60% 75%

32 Source: Google Internal Data, January - September, 2018 33

 BFSI BFSI

Accelerated Mobile Pages (AMP) AI is helping companies

are driving acquisition acquire and manage customers

Businesses
Businesses are using WEB
are now making
AMP to make their their services
processes more
available on
efficient and improve
online acquisition
voice activated
on mobile. assistants

270%
growth in
“ voice searches
across India

“
The new wave of users from non-metros searches
heavily and only on mobile. Delivering a simple and quick
experience is key for engagement. We achieved over
60% improvement in load time and over 10% incremental
conversion in Search ads by implementing AMP.

Jagmal Singh
CTO, PaisaBazaar

34 Source: Paisabazaar External Case Study Source: India Mobile Broadband Index 2018 Report - Nokia 35
 BFSI BFSI

BFSI brands are offering a smoother Machine learning

customer experience with the help
of Google Assistant
is helping brands
grow efficiently

Paisabazaar HDFC Bank

made their credit became one of the first mov-
score facility available
on Google Assistant,
ers in the space of voice chat
after it linked its chatbot EVA
Google’s Smart Bidding
built on machine learning 2x
offering a convenient (Electronic Virtual Assistant)
solution for consumers with Google Assistant to
has helped customers increase in incremental
scale across personal
to interact and transact. offer its services on mobile. improve efficiency in their loans and credit cards for
marketing efforts on Search. BankBazaar, who used
Smart Bidding

SBI Mutual Funds

71%
Smart Bidding capability has
became the first also come to video marketing on
mutual fund player YouTube, where consumers can
to launch a voice as- now bid on campaigns based on increase in leads for ICICI
sistant to help investors Prudential Life Insurance
final conversions. Earlier consumers after they started using
find product-related could only bid based on views / the new YouTube format:
information, locate impressions TrueView for Action
branches, and check
Hi, how can I help?
KYC status.

Sources: Paisabazaar Press Statement, October 2018

Enterprise World, December 2018 Sources: ICICI Pru Life External Case Study
36 Financial Express, January 2018 Google - BankBazaar External Case Study 37
 Consumer Packaged Goods

Year in Search - India : Insights for Brands

Search has become
the go-to source for beauty
YouTube too, is emerging Watch time for Beauty Tips

Consumer as the new beauty advisor videos in India doubled YoY in 2018

Packaged Goods

Highest searches in
the category are related to:

40% Hair care 50%

growth in Skin care 30%

searches related
to beauty Makeup 20%

Source: Google Internal Data, December 2017- November 2018

38 Youtube Internal Search data 39
 Consumer Packaged Goods Consumer Packaged Goods

Winning across
many Indias hair colour

face powder
hairstyle

damaged hair

hair loss

makeup foundation

In comparison to the
rest of India, there is:

“
Regional language4 support
is enabling millions of women
across India look for beauty tips
By introducing vernacular search on
1.2X 1.1X
ENO, not only did we get 40% lower more interest in hair loss higher curiosity about damaged
Top 3 Indic beauty searches are CPCs, we got a step closer to the queries in Karnataka hair queries in West Bengal
consumer in her experience journey.
मेहंदी
Puneet Gulati
Head - Digital Marketing and Media,
1.5X 1.2X
हेयर स्टाइल “
GSK Consumer Healthcare India greater interest in face powder
queries in Rajasthan
more curiosity about makeup
foundation searches in Tamil Nadu

मेकअप

40 Source: Google Internal Data, December 2017- November 2018 Source: Google Internal Data, December 2017- November 2018 41
 Consumer Packaged Goods Consumer Packaged Goods

Consumers want to know

more & "do it yourself (DIY)"
Interest in beauty
categories varies greatly
across Indian states

1 in 3
lip care-related searches
come from Maharashtra,
Karnataka, and Tamil Nadu

1 in 4
skincare searches
come from Maharashtra
and Karnataka

The level of interest

in makeup shown by
people in Uttar Pradesh
In India,
the birthplace of
Ayurvedic medicine,
2.5X
is similar to that of Tamil there is: higher search volume for
Nadu and Karnataka natural ingredients than
for scientific ingredients.

42 Source: Google Internal Data, December 2017- November 2018 Source: Google Internal Data, October 2017- September 2018 43
 Consumer Packaged Goods Consumer Packaged Goods

Consumers are increasingly

researching product ingredients
to develop DIY solutions
for personal care

Top 5 "how to"

searches

How to make lipstick

How to make lip balm

How to make aloe vera gel

How to make soap

How to make cream at home

44 Source: YouTube Internal Search Data, 2017-2018 Source: YouTube Internal Search Data, 2017-2018 45
 Consumer Packaged Goods Consumer Packaged Goods

There is
Indian consumers are
a rising influence
of international 85% adopting the latest trends
in health consciousness
beauty trends rise in
beer shampoo
in India searches

Rising aspirations coupled

with increased exposure and 50% Keto diet
access is driving the growth increase in has become the most
of international beauty beard oil popular diet ahead of
trends in India searches low carb and GM diets

30%
growth in
face mask Significant growth
searches in queries for:

Top Korea beauty-related searches

Korean makeup 80% Protein bars 40%

growth in searches
Sugar-free 50%
Korean beauty care routine related to Korean
beauty brands Gluten-free 37%
Korean hairstyle

Korean beauty secrets

46 Source: Google Internal Data, December 2017- November 2018 Source: Google Internal Data, December 2017- November 2018 47
 Consumer Packaged Goods Consumer Packaged Goods

Rise of low involvement categories Consumers are increasingly looking to

Search volumes of these categories are
YouTube for cleaning solutions
growing faster than the overall CPG industry

40%
increase in home
50%
rise in oral care
care searches searches

Top 5 searches How to clean your room

How to clean gas stove burners

How to clean iron

How to clean washing machine

How to clean microwave

48 Source: Google Internal Data, December 2017- November 2018 Source: YouTube Internal Search Data, 2017-2018 49
 E-Commerce

Year in Search - India : Insights for Brands

India influencing
research and intent
Indic4 queries are growing faster than English in

E-Commerce
e-commerce categories like clothing, beauty,
and personal care

Growth in Growth in
Hindi searches English searches

Clothing 178% 33%

Beauty and personal care 174% 28%

50 Source: Google Internal Data, January - October, 2018 51

 E-Commerce E-Commerce

Fashion, a "how to" searches in skincare

relate to concerns like:

dynamic and
Dark circles
ever growing
e-commerce Acne

category Fairness

Blackheads

Tan

Over 70% of all

Rising trends in
fashion searches beauty and personal
come from two care revolve around:
categories:

Clothing
Consumers in the beauty Wants:
and personal care category Long hair
Beauty and are increasingly turning to
Searches for tips to growing
personal care Search for research and
long hair and hair products
to seek solutions to their
questions and concerns
Concerns:
Fairness, hair fall
Searches for hacks
and products

52 Source: Google Internal Data, January - October, 2018 Source: Google Internal Data, January - October, 2018 53
 E-Commerce E-Commerce

Seasonal trends can be seen Dresses

and sarees 40%
for dress related searches in are the most of all western wear
the Women's clothing category searched searches are for dresses
for items
by women
in the clothing 21%
category of all ethnic wear clothing
searches are for sarees
India searches for
sarees differently
across regions/states

plus size clothing

is an emerging category
over with 62% growth

55% Celebrity weddings

in India influence how
of all dress-related searches Indian consumers
revolved around the term search online WIP
black; making it the top colour map india
of the last quarter of 2018 Deepika Padukone’s laxmipati sarees

wedding wear was

searched 4x more than
Velvet was the most searched for that of Priyanka Chopra
material of the season, followed by kanjeevaram sarees
Silk, Cotton, Lace, Georgette,
Chiffon, Denim, and Satin
jimikki kammal sarees

54 Source: Google Internal Data, October - December, 2018 Source: Google Internal Data, January - October, 2018 55
 E-Commerce E-Commerce

Men's clothing searches Accessories is the

are more brand centric, than fastest growing category
women's clothing searches in fashion with over 150%
increase in searches
Bags and eyewear are the two
over largest categories in accessories
25%
of all top searches
are for brands

over
30% 60% 2.6X
of all accessories more eyewear
of all searches searches are for bags searches for men
are for shirts than for women

60-70% 1 in 3 2.3X
of all searches are for spe- eyewear searches more searches
cific items of clothing and
are for sunglasses for aviators than
not designs or suggestions,
a trend more common with
and goggles for wayfarers
women's clothing queries.

56 Source: Google Internal Data, October - December, 2018 Source: Google Internal Data, October - December, 2018 57
 E-Commerce E-Commerce

Personal relationships
drive gifting behaviour
Online Gifting
During festivals
How Indian consumers are gifting like Diwali, Rakhi, Spouse/Partner 34%
and Christmas,
The concept of people search Men 27%
gifting is becoming heavily for "near
more personalised me" stores and Women 20%
"delivery" options

All percentages represent YoY growth

Consumers turn
to Search to look over
specifically for ideas
and inspiration around: 111%
growth in "near me"
searches related to gifting
Customised gifts
Unique gifts Popular gifting-
related searches:
Handmade gifts
Greeting cards
Best gifts
Flower arrangements
Surprise gifts Fruit gifts
Gift baskets

58 Source: Google Internal Data, January - October, 2018 Source: Google Internal Data, January - October, 2018 59
 E-Commerce E-Commerce

Video is becoming the

new research tool for consumers
Consumers are increasingly using videos while
researching and before making a purchase

More than 55% of shoppers say that they used

online video while actually shopping in store.

“
“
YouTube drove performance as well as branding goals for
Ferns N Petals with a 25% growth in traffic to our website
and a whopping 230% brand uplift.

Sai Tota
Head, Digital Marketing,
Ferns N Petals Pvt. Ltd.

60 Source: Google Internal Data, January - October, 2018 61

 Retail

Year in Search - India : Insights for Brands

The influence of omnichannel
is highly visible in retail

Retail 50%
of organized retail
to be influenced by
Digital in 2020

75%
YoY growth in
"near me" queries

“
“
Search trends have really helped Future Group know customer
insights, which in turn have helped the business in forecasting
and new products. Also search queries have driven online to
offline in a big way, thus, driving business & footfalls.

Pawan Sarda
Group Head - Digital, Future Group

Source: Digital Retail in 2020: Rewriting the Rules, A Google-A.T. Kearney Study, 2016
62 Google Internal Data, January - December, 2018 63
 Retail Retail

Digital is influencing in-store sales

21% 10% 19% 28% 9%

increment in growth in store increase in store of people who clicked on an ad people who clicked on an ad
store visits with walk ins with digital sales driven by an visited the store. More than 50% visited the store. 46% of store
YouTube led digital campaigns integrated digital of store visits came from people visits came from people who
only campaigns - Kalyan Jewellers campaign who clicked on an ad within the clicked on an ad within the
- Lifestyle - Homecenter past 7 days - Big Bazaar past 7 days - Lifestyle

Source: Big Bazaar - 2018 Jan - Dec

64 Lifestyle numbers - 2018 Jan - Dec Source: Shopper's Stop 2018 Jan - Dec 65
 Education

Year in Search - India : Insights for Brands

Increasing demand for machine learning, AI,
and software development courses

54% 74%
Google gave over
100K scholarships
across India in 2018
to make courses like AI/
increase in interest growth in searches machine learning, cloud,

Education around Machine Learning

and AI courses
related to software
development courses
data sciences, and
others more affordable

“
“
AI and ML are one of our high performing courses and as a company,
we foresee a lot of demand from both B2B and B2C customers. We
closely analyze the Google keyword planner and Google trends data to
identify growth opportunities. From this, we observed a clear increase
in demand for AI and ML courses. Based on this, we ramped up our
search campaigns for these 2 courses, which resulted in a proportionate
increase in revenue for us. We have seen an 80 percent increase in
consumer leads from Google Search Ads in the AI & Machine Learning
categories QoQ (October 2018 with January 2019)

Mr. Mark Moran

CMO, Simplilearn

66 Source: January - December, 2018, Google Internal Data 67

 Education Education

Watchtime for Science

videos in India more
than tripled year over
year in 2018

Watchtime for Hobby

related videos in India
tripled year over year
in 2018

$650 million
The Edtech sector showcases
a steep rise in total investment
from the $350 million in 2017

68 Sources: Google Internal Data, 2018 Sources: Google Internal Data, 2018 69
 Local and Classifieds

Explosive growth
in food tech
and hyper local
services in 2018

Local and 1 of every 2

Classifieds food tech queries are

for aggregator brands

2.5X
jump in aggregator
brand queries in com-
parison to total growth in
food tech queries

Pizza is a favourite
among Indian
consumers when
ordering online

It was the most

searched term in 9
out of 11 states with
the highest of the
food tech queries

70 Source: Google Internal Data, January - October, 2018 71

 Local and Classifieds Local and Classifieds

Online consumers are turning to video Co-working spaces

for food inspiration and research
The new way to work

100% Top destination for

growth in queries for co-working spaces:
co-working spaces
in real estate searches Delhi NCR (Delhi, Gurgaon, Noida)

237% Watch time for Cooking

videos in India more
growth of hindi than doubled year over
searches related year in 2018
to food

72 Source: Google Internal Data, January - December, 2018 Sources: Google Internal Data, January - December, 2018 73
 Local and Classifieds Local and Classifieds

Dating searches are catching The total

up with matrimony queries volume of
matrimony
searches,
however,
continues
to remain
high

3X
The total volume
of matrimony-
related queries

40% 37% in comparison to

searches about
dating
growth in dating-related increase in online dating
searches, which are brand queries versus 13%
growing much faster than increase in interest for
matrimony queries matrimony brands

74 Source: Google Internal Data, January - December, 2018 Source: December, 2018, Google Internal Data 75
 Media and Entertainment

Year in Search - India : Insights for Brands

Entertainment Video entertainment
content accounts
goes online for the largest volume
of internet usage
on smartphones

Media and
Entertainment Over 36 minutes
per day per user
is the average video
entertainment
content watchtime
on smartphones

1 in 3
hours of video
entertainment
content in India is
already consumed
on digital*

2 out of 3
entertainment
users will access
OTTs by 2023

Sources: Neilsen's Panel of -16000 Smartphone Users

76 Source: xx BCG -Entertainment Goes Online Report:2018 * amongst internet users 77
 Media and Entertainment Media and Entertainment

Bharat3 comes Top 4 Hindi search queries

Video drives video
online for यूट्यूब
India’s leading OTT
entertainment providers are turning
वीिडयो to YouTube to engage
To drive app installs in a cost-efficient way,
entertainment lovers Voot ensured it showed up on YouTube
भोजपुरी गाना by using multiple videos in its App campaign

Video, music, and news are Show marketing on The campaign resulted in a 300% higher
the top queries of regional YouTube for ZEE5 click-through rate (CTR), 60% lower cost
मोटू पतलू
language search in India Original Karenjit Kaur, per install, and 57% lower cost per video
helped drive a 69% rise in view compared to other video advertising
branded search queries platforms
while reducing cost per

“
engagement by 60%

Rangbaaz, a ZEE5
Search being an intent driven Original achieved
platform, is one of our key a 20x rise in daily
channels. Language content is one Using a “burst” approach to generate more
subscription rate by downloads before the elections, DailyHunt ran
of our USPs and with consumers
now searching in Indic languages,
following creative best an App campaign across search, YouTube,
it helps us tap into the additional practices for video and the Display Network
pool of non-English users
The unique strategy resulted in 86% more
overall app installs, than standard campaigns
Over 60% growth
Manish Aggarwal
in video on demand
“
Business Head, ZEE5 India
(VoD) searches

Translations in order of appearance: YouTube, Video, Bhojpuri Songs, Motu Patlu

78 Source: Google Internal Data, 2017-18 Source: Think with Google 79
 Telecom and Payments

Year in Search - India : Insights for Brands

The rise of the
non-metro user

Telecom
and Payments 25%
growth in searches for
telcos from Bharat3,
they now make up
60% of all searches
in the category

65%
growth in searches for
international roaming
plans from Bharat;

51%
of all DTH search queries
are from non-metros2

80 Source: Google Internal Data, January - September, 2018 81

 Telecom and Payments Telecom and Payments

As telecom Increase in 4G connectivity and

connectivity access to mobile phones is driving
grows outside
the non-metros,
the jump in content consumption
users are seeking
access in their
own languages

21% 4X
increase in 4G enabled
growth in Indic4
messaging app feature phone
downloads shipments

1.9X 24%
rise in speed test-
increase in
related searches on
average data
mobile indicates that
consumption
consumers want high
network quality

Sources: January - June, 2017-18, IDC data

YouTube Internal Data 2017-18
82 Sources: January - November, 2017 vs January - November, 2018, App Annie Google Internal Data, January - September, 2018 83
 Telecom and Payments Telecom and Payments

Video is Telcos are turning to AI for

important large scale customer servicing
to keep the
brand love One of India's leading Telco players
alive for Airtel collaborated with Google
to bring Google Assistant-based
telcos Digital Customer Care experience
to its customers.

Both prepaid & postpaid users can

get answers to various queries
Hi, how can I help? pertaining to their subscribed plans,
data usage and account balance.
1 in 4

“
telco-related brand

“
searches are for their
own OTT services
Video is a core experience for our users. This
is specially true for the youth segment which
Nearly 75% is the primary target group for this campaign.
Telecom players As part of our digital transformation
journey, this is yet another innovation
of all telco OTT searches YouTube helped us leverage this trend with are integrating to empower our customers. With
audience insights coupled with Director's Mix
originate from outside of
which allowed us to infinitely customise our
their customer smartphones fast becoming the norm
the top 81 cities for every Indian, this will make digital
campaign with local messaging to get 20% service with self-care much more interactive and
consideration uplift and 31% awareness uplift Google's virtual step up the customer experience,

2 out of 3 assistant to
searches for SVOD-telco Sunita Bangard provide innovative, Sunita Bangard
bundled offers come
President, Marketing, AI-led solutions President, Marketing,
Vodafone Idea Limited Vodafone Idea Limited
from the top 8 cities “ for consumers. “
Sources: Google Internal Data, January - November, 2018YouTube-Idea
84 External Case Study Sources: Google Internal Data, January - September, 2018 85
 Telecom and Payments Telecom and Payments

Consumers are sticking to

cashless payments
The rise
of UPI

Retail digital
payments
continue to grow

23%
11X
surge in UPI transactions
between January & November
growth in credit and 2018 as compared to the same
debit card transactions period during the previous year
at point of sale

7.5X
10X
increase in total volume
of UPI payments, surpassing
increase in average mWallet transactions in
transaction value the first nine months of 2018
of credit cards

86 Sources: January - September, 2017-18, RBI data, NPCI data Sources: January - September, 2017-18, RBI data, NPCI data 87
 Technology

Year in Search - India : Insights for Brands

Bharat is rising
Over 70% of all smartphones-related
searches come from Bharat

Technology

Hindi 2X 2.3X
gaining
increase in Hindi jump in Hindi queries
traction queries related to about smartphones
laptops and PCs and mobile phones

88 Source: Google Internal Data, January - December, 2018 89

 Technology Technology

As the gap between offline & YouTube:

online blurs, brands are embracing An important More consumers are
an Omnichannel strategy medium for using YouTube to
tech product browse and research
For PC OEMs5, every rupee tech products
spent on search advertising is research
influencing over Rs 38 in both
offline and online sales

Out of all sales driven by

media and promotion, digital
contributed to more than 70%
of those sales for Lenovo’s
notebooks between January
2016 to December 2017

For LG’s panel TVs, every one

INR invested on digital returned
an impressive 88 INR
“
“
While LG has been a proponent of digital marketing, the fact

163%
that digital media drives significantly higher sales impact and Watch time for
ROI than other media is a key business and marketing insight
for us that will shape our media planning going forward Consumer Electronics
videos in India doubled growth in Unboxing
Mr. Rahul Tayal, year over year in 2018 related searches
Director, Strategic Business & Marketing,
LG India

Source: Think With Google India, "Lenovo and LG India experiment

shows that digital investment leads to ROI," December 2018 Source: Google IN Data , January 2018
90 PC OEM point to HP & Lenovo Client Case Study, 2018 Google Internal Data, January - December, 2018 91
 Technology Technology

Gaming is going big

Indian online gaming industry to add 190 million gamers
and become a USD one billion opportunity by 2021 Consumer searches
have evolved from
brands to specific
phone features

Top 3 downloaded Feature-led searches

games in India in growing at 2X of the overall
2018: smartphone category

1 - Ludo King
2 - Subway Surfers
3 - Temple Run 2

Digital 30% The highest

spike in
influence growth in SaaS
categories, with consumer
on SaaS mobile playing interest is

78% 2X
a bigger role for live chat,
Online Gaming category in influencing B2B
in India to hit decision making recruiting,
growth in gaming jump in mobile $1B by 2021 at a grows and accounting
laptop queries gaming searches CAGR of 28% 2X
growth in SaaS
related searches
on mobile
Source: "Online gaming in India: Reaching a new pinnacle," A study by KPMG in India and Google, May 2017
LiveMint Nov 2018
92 App Annie 2018 Ios and Play Store Source: Google Internal Data, January - November, 2018 93
 Travel

Year in Search - India : Insights for Brands

Bharat is rising
Non-metro2 cities are driving growth
in non-conventional categories

Bharat* Top 8 Metros*

Travel City and short trips 28% 11%

Car services and taxis 16% 4%

Packages 7% 1%

Destination activities 28% 14%

Pure destination discovery 42% 34%

*Growth in YoY %

Bharat3 is searching for more generic queries

than specific brands when it comes to travel

94 Source: Google Internal Data, January - December, 2018 95

 Travel Travel

More users are

looking at India as 42% Indians are searching
for more international
Growth of inbound
their next travel travel from US, UK
travel options
destination and Italy

42%
jump in international
travel related queries
by Indians

52%
growth in international
travel queries in May,
making it the peak month.
A large number of queries
were related to hotel
and pure destination
terms

3X
rise in Australia-related
queries, making it the most

40% 10% favoured destination;

followed by USA at 24%

growth in searches rise in queries for generics

related to destination by travellers when booking
discovery terms travel to India
Source: Google Internal Data, IN, All Devices, January -
96 Source: Google Internal Data, January - December, 2018 December 2018 vs. January - December 2017 97
 Travel Travel

Domestic travel
searches are growing

12%
growth in domestic
travel queries

Bengaluru
Mumbai
was the most searched
air route, with Bengaluru
being the highest searched
location for Hotels

What are non-metro2 users looking for

before their international travel? 21%
growth in queries for Jaipur's
Destination discovery terms 40% tourist places

Air 17%
20%
Destination activities 40% growth in domestic travel
queries from Top 8 metros1,
which are growing at a much
All percentages represent YoY growth faster rate than Bharat3 (11%).
Source: Google Internal Data, IN, All Devices, January -
98 Source: Google Internal Data, January - December, 2018 December 2018 vs. January - December 2017 99
 BFSI Travel

Getting a ride is a lot easier

Automation with Google Assistant

Travel clients have WEB

seen efficiencies of
around 20%-25%
in acquisition cost
after adopting
Google automated
bidding solutions and Brands like Uber,
dynamic creatives Ola & Meru made
cab booking services
available on Google
Assistant

“
The users can simply
tap on the desired
Scaling up flight bookings and improving ROI on marketing spends ride and confirm the
are key goals for ixigo. Using Google's search insights, smart bidding
and automation first approach, we were able to reduce our cost per
booking
transaction by 70% over the last 9 months. Google has helped us
scale well and we are looking forward to integrating with Google's
“
latest set of automation tools to continue on this journey.

Himanshu Periwal,
VP - Growth, ixigo.com

100 Source: Customer Case Study - Ixigo - 2018 Source: PR Release - Gadgets Now 101
 Travel

What influences
Indian travellers?
The top triggers for online purchase
in the travel category (air and hotel) are:

Multiple options in one place

Deals and discounts

The convenience of avoiding queues

Detailed travel information and verified user reviews

Digital drives offline

56%
of all leisure flight travellers
and 48% of all leisure hotel
bookers research online,
but book offline

Sources: Consumer Barometer

102 BCG-Google Digital Consumer Spending India Report, February 2018 103
Glossary

1 Tier 1 cities (or) Top 8 cities (or) Metros

New Delhi, Mumbai, Chennai, Kolkata, Power your business with
Bengaluru, Hyderabad, Ahmedabad, Pune
the latest data, insights and
2 Non-metros
inspiration from Google
All cities except Top 8 cities
Go to www.thinkwithgoogle.com
3 Bharat
All regions of India except the Top 8 cities

4 Regional languages (or) Indic

languages (or) Local languages
Google Search is available in 9 Indian languages
apart from English - Hindi, Gujarati, Bengali, Marathi,
Kannada, Tamil, Telugu, Malayalam, Punjabi

5 OEM
Original Equipment Manufacturer

https://bit.ly/2VCsiWj

104 105