Customer Sales Associate - Parañaque Site

JOIN IBEX PARAÑAQUE! Customer Sales Associate!

Customer Sales Associate is responsible for meeting the revenue quota while providing excellent customer service
to customers.

Job Responsibilities:
● Handles combined Satellite and Telecommunication Billing Information
● Probe and discover the needs of the customer and recommend the appropriate service using features and
benefits
● Meet sales quota and service objectives in a fast paced call center environment
● Consult with customers to recommend and sell a variety of products and services to meet the customers’
needs
● Provide customers with a positive​ sales and service ​experience
● Adhere to IBEX Global Philippines company policies and work standards

QUALIFICATIONS:

Without Call Center Experience:

NO EXPERIENCE REQUIRED
● Candidate must be at least​ 2 years college undergraduate (without back subjects)​ in any field
● Applicants must be willing to work in Parañaque
● Full-Time position(s) available
● Must be willing to work in shifting schedule, weekends and holidays
● Must have average to good communication skills both written and verbal
With Call Center Experience:
● At least ​high school graduate​ with ​6 months call center experience
● Applicants must be willing to work in Parañaque
● Full-Time position(s) available
● Must be willing to work in shifting schedule, weekends and holidays
● Must have average to good communication skills both written and verbal
Recruitment Center:
7/F SM City BF Paranaque, Sucat Road cor. President’s Avenue, Sucat, Paranaque City

Walk-in at our site and be prioritized! You can also text IBEXPQ (space) FULL NAME (space) to 0917-6185134
for a faster processing, or click this link https://form.jotform.com/73622156711149!

*Free meal and shuttle available during application

Near Areas:
ALABANG, MUNTINLUPA, PARANAQUE, LAGUNA, CAVITE, PASAY

sales, customer support, customer service, csr

 Customer Service Representatives - Parañaque Site

JOIN IBEX PARAÑAQUE! Customer ​Service Representative​!

Customer ​Service Representative is responsible for meeting the revenue quota while providing excellent customer
service to customers.

Job Responsibilities:
● Handles combined Satellite and Telecommunication Billing Information
● Probe and discover the needs of the customer and recommend the appropriate service using features and
benefits
● Meet sales quota and service objectives in a fast paced call center environment
● Consult with customers to recommend and sell a variety of products and services to meet the customers’
needs
● Provide customers with a positive​ sales and service ​experience
● Adhere to IBEX Global Philippines company policies and work standards

QUALIFICATIONS:

Without Call Center Experience:

NO EXPERIENCE REQUIRED
● Candidate must be at least​ 2 years college undergraduate (without back subjects)​ in any field
● Applicants must be willing to work in Parañaque
● Full-Time position(s) available
● Must be willing to work in shifting schedule, weekends and holidays
● Must have average to good communication skills both written and verbal
With Call Center Experience:
● At least ​high school graduate​ with ​6 months call center experience
● Applicants must be willing to work in Parañaque
● Full-Time position(s) available
● Must be willing to work in shifting schedule, weekends and holidays
● Must have average to good communication skills both written and verbal
Recruitment Center:
7/F SM City BF Paranaque, Sucat Road cor. President’s Avenue, Sucat, Paranaque City

Walk-in at our site and be prioritized! You can also text IBEXPQ (space) FULL NAME (space) to 0917-6185134
for a faster processing, or click this link https://form.jotform.com/73622156711149!

*Free meal and shuttle available during application

Near Areas:
ALABANG, MUNTINLUPA, PARANAQUE, LAGUNA, CAVITE, PASAY

sales, customer support, customer service, csr

 (Technical Account) CSR - Parañaque Site

Customer Service Representative - Technical Account for IBEX PARANAQUE!

Responsible for handling queries regarding highend mobile phone parts and operating system. Also required to meet
high level of service excellence in responding to the customer’s inquiries. These requests are primarily received into
the center via phones.

RESPONSIBILITIES:
● Builds and maintains ​customer satisfaction​ with the products and services offered by the organization
● Responsible for resolving ​technical mobile​ phone issues
● Demonstrate experience in working in a multicultural team
● Display ability to provide unbiased and accurate feedback in a non threatening way
● Delivering results: Meeting deadlines and targets, demonstrating ability to achieve despite constraints or
obstacles
● Builds and maintains customer satisfaction with the products and services offered by the organization
● Analyzing and evaluating reflects on information, defines the key issues and reaches logical conclusions
● Well versed in planning and coordinating and must have an excellent decision making skills
● Conveys ideas and facts orally using language the audience will best understand
● Ability to work to deadlines and manage priorities with high attention to details

QUALIFICATIONS:

Without Call Center Experience:

NO EXPERIENCE REQUIRED
● Candidate must be​ at least 2 years college undergraduate (without back subjects)​ in any field
● Applicants must be willing to work in Parañaque
● Full-Time position(s) available
● Must be willing to work in shifting schedule, weekends and holidays
● Must have average to good communication skills both written and verbal

With Call Center Experience:

● At least ​high school graduate ​with 6 months call center experience
● Applicants must be willing to work in Parañaque
● Full-Time position(s) available
● Must be willing to work in shifting schedule, weekends and holidays
● Must have average to good communication skills both written and verbal

Recruitment Center:
7/F SM City BF Paranaque, Sucat Road cor. President’s Avenue, Sucat, Paranaque City

Walk-in at our site and be prioritized! You can also text IBEXPQ (space) FULL NAME (space) to
0917-6185134​ for a faster processing, or click this link ​https://form.jotform.com/​73622156711149!

*Free meal and shuttle available during application

Near Areas:
ALABANG, MUNTINLUPA, PARANAQUE, LAGUNA, CAVITE, PASAY

tsr, customer support, technical, IT, telco

 (Non Voice Account) Customer Support Agent - Parañaque Site

JOIN IBEX PARANAQUE! NON VOICE ACCOUNT!

Inbound email customer support designed specifically to answer driver and passenger email inquiries. Includes car
insurance and registration audit as part of the back office work.

Job Responsibilities:
● Provide assistance to both driver and passenger
● When the queue permits, responsibilities include back office work
● Provide customers with a positive customer service experience
● Attain or exceed company goals/quotas
● Adhere to IBEX Global Philippines company policies and work standards

QUALIFICATIONS:

Without Call Center Experience:

NO EXPERIENCE REQUIRED
● Candidate must be at least​ 2 years college undergraduate (without back subjects)​ in any field
● Applicants must be willing to work in Parañaque
● Full-Time position(s) available
● Must be willing to work in shifting schedule, weekends and holidays
● Must have average to good communication skills both written and verbal

With Call Center Experience:

● At least ​high school graduate​ with ​6 months call center experience
● Applicants must be willing to work in Parañaque
● Full-Time position(s) available
● Must be willing to work in shifting schedule, weekends and holidays
● Must have average to good communication skills both written and verbal

Recruitment Center:
7/F SM City BF Paranaque, Sucat Road cor. President’s Avenue, Sucat, Paranaque City

Walk-in at our site and be prioritized! You can also text IBEXPQ (space) FULL NAME (space) to 0917-6185134
for a faster processing, or click this link https://form.jotform.com/73471112111137!
Apply and Bring-A-Friend! Declare your Source as ONLINE - JOBSTREET! What are you waiting for? Apply
NOW!

*Free meal and shuttle available during application

Near Areas:
ALABANG, MUNTINLUPA, PARANAQUE, LAGUNA, CAVITE, PASAY

Non voice, customer support, customer service, chat support, email support
SHAW: pasig, mandaluyong, quezon city

SILVER CITY: Cainta, San Juan, Pasig, Mandaluyong

 Customer Sales Associate - Shaw Site

JOIN IBEX SHAW! Customer Sales Associate!

Customer Sales Associate​ is responsible for providing excellent customer service to clients while up-selling
products and services.

Responsibilities:
● Handles Bill Inquiry (First bill explanation, pro-rated charges, one time fees, expired promotion, etc)
● Probe and discover the needs of the customer and recommend the appropriate service using features and
benefits
● Negotiate and properly handle objections with customers
● Consult with customers to recommend and sell a variety of products and services to meet the customers’
needs
● Provide customers with a positive ​sales and service​ experience
● Adhere to IBEX Global Philippines company policies and work standards
Qualifications:
● Candidate must be at least ​2 years college undergraduate​ in any field ​(no back subjects)
● If not, at least ​high school graduate ​with minimum of ​6 months call center experience
● Knowledge of Telecommunications company (whether local or international)
● Excellent probing skills
● With excellent English communication skills
● Preferably proficient at up-selling additional products and services
● Capable of expressing various thoughts via email/chat. Should be able to provide complete and sensible
responses
● Can drive sales while maintaining excellent customer experience
● Background in handling a multitasking account is highly desired
● Willing to work on a flexible shift schedule
● Applicants must be willing to work in Mandaluyong

Recruitment Center:
G/F Shaw IT Center, Nueve De Pebrero cor. Shaw Blvd, Mandaluyong City

Walk-in and Bring-A-Friend at our site and be prioritized! Declare your Source as ONLINE - JOBSTREET! You
can also text IBEXSHAW (space) FULL NAME (space) to ​0917-6185134​ for a faster processing, or click this
link ​https://form.jotform.com/​73622156711149!

*Free meals and shuttle upon pick-up available during application

sales support, sales csr, sales account, telco, bpo shaw, sales shaw
 (Money Transfer Account) CSR - Shaw Site

JOIN IBEX SHAW! CSR (Money Transfer Account)!

Responsible for handling requests that facilitate money transfer process. Also required to meet high level of service
excellence in responding to customer requests. These requests are primarily received into the center via phone calls.

Responsibilities:
● Responsible for ensuring compliance with company systems, processes and procedures
● Customer service experience in any of the following industries: retail, hospitality, administration, banking
with preference for call center experience
● Demonstrated experience in working in a multicultural team
● Ability to provide unbiased and accurate feedback in a non-threatening way
● Delivering results: Meeting deadlines and targets, demonstrating ability to achieve despite constraints or
obstacles
● High degree of problem solving & analytical ability
● Analyzing and Evaluating: reflects on information, defines the key issues and reaches logical conclusions
● Well versed in planning and coordinating and must have an excellent decision making skills
● Excellent verbal & written communication with strong customer service ethic
● Ability to work with deadlines and manage priorities with high attention to detail
QUALIFICATIONS:

Without Call Center Experience:

NO EXPERIENCE REQUIRED
● Candidate must be​ at least 2 years college undergraduate (without back subjects)​ in any field
● Applicants must be willing to work in Mandaluyong
● Full-Time position(s) available
● Must be willing to work in shifting schedule, weekends and holidays
● Must have average to good communication skills both written and verbal

With Call Center Experience:

● At least ​high school graduate ​with ​6 months call center experience
● Applicants must be willing to work in Mandaluyong
● Full-Time position(s) available
● Must be willing to work in shifting schedule, weekends and holidays
● Must have average to good communication skills both written and verbal

Recruitment Center:
G/F Shaw IT Center, Nueve De Pebrero cor. Shaw Blvd, Mandaluyong City

Walk-in and Bring-A-Friend at our site and be prioritized! Declare your Source as ONLINE - JOBSTREET! You
can also text IBEXSHAW (space) FULL NAME (space) to ​0917-6185134​ for a faster processing, or click this link
https://form.jotform.com/​73622156711149!
*Free meals and shuttle upon pick-up available during application

financial account, customer support, csr financial, finance, bpo shaw, finance shaw
 PIONEER ACCOUNT - Service Desk Agents (Shaw Site)

PIONEER Service Desk Agents for IBEX SHAW! JOIN US NOW!

Service Desk Agent is responsible for managing orders/requests from clients while providing excellent customer
service at the same time.

Responsibilities:
● Responsible for ensuring compliance with company systems, processes and procedures
● Demonstrate experience in working in a multicultural team
● Place new orders (Non-Billable and Billable Services),
● Support customer requests such as modifying, cancelling or updating existing orders,
● Review and Book orders placed using a Customer Portal,
● Communicate timely and important updates about orders to the customer,
● Coordinate with the IBEX site technicians on order status, updates or discrepancies,
● Act as the liaison between the customer and the site technician
● Manage customer account information through Access Enrolment, Termination, and Account Modifications
Requests
Qualifications:
● Candidate must be at least ​2 years college undergraduate​ in any field ​(no back subjects)
● With ​less than 1 year call center experience​ handling Customer Service account
● With excellent English communication skills
● Preferably with Customer Service experience
● Background in handling a multitasking account is highly desired
● Willing to work on a flexible shift schedule
● Knowledge of basic business correspondence, usage of various computer applications and computer
Navigation
● Applicants must be willing to work in Mandaluyong

Recruitment Center:
G/F Shaw IT Center, Nueve De Pebrero cor. Shaw Blvd, Mandaluyong City

Walk-in and Bring-A-Friend at our site and be prioritized! Declare your Source as ONLINE - JOBSTREET! You
can also text IBEXSHAW (space) FULL NAME (space) to ​0917-6185134​ for a faster processing, or click this
link ​https://form.jotform.com/​73622156711149!
*Free meals and shuttle upon pick-up available during application

service desk account, customer support, service desk, SD, bpo shaw, service desk shaw
 PIONEER LOCAL ACCOUNT - CSR (Silver City Site)

APPLY NOW at IBEX SILVER CITY! CSR - PIONEER LOCAL ACCOUNT!

Customer Service Representative​ is responsible for meeting the revenue quota while providing excellent customer
service to customers.

Responsibilities:
● Handles outbound customer service calls
● Probe and discover the needs of the customer and recommend the appropriate service using features and
benefits
● Meet service objectives in a fast paced call center environment
● Consult with customers to recommend and sell a variety of products and services to meet the customers’
needs
● Provide customers with a positive​ sales and service​ experience
● Adhere to IBEX Global Philippines company policies and work standards
Qualifications:
● Candidate must be at least ​2 years college undergraduate​ in any field ​(no back subjects)
● If not, at least ​high school graduate​ with minimum of ​6 months call center experience
● Preferably with Customer Service and Sales Experience
● With excellent English communication skills
● Can drive sales while maintaining excellent customer experience
● Background in handling a multitasking account is highly desired
● Willing to work on a flexible shift schedule
● Applicants must be willing to work in Pasig

Recruitment Center:
3/F Silver City, Frontera Verde, Pasig City

Walk-in and Bring-A-Friend at our site and be prioritized! Declare your Source as ONLINE - JOBSTREET! You
can also text IBEXSC (space) FULL NAME (space) to ​0917-6185134​ for a faster processing, or click this link
https://form.jotform.com/​73622156711149!
*Free meals and shuttle available during application

sales support, csr, csr telco, telco, bpo pasig, sales pasig
 Customer Sales Associate - Silver City Site

APPLY NOW at IBEX SILVER CITY! Customer Sales Associate!

Customer Sales Associate​ is responsible for meeting the revenue quota while providing excellent customer service
to customers.

Responsibilities:
● Handles combined Satellite and Telecommunication Billing Information
● Probe and discover the needs of the customer and recommend the appropriate service using features and
benefits
● Meet sales quota and service objectives in a fast paced call center environment
● Consult with customers to recommend and sell a variety of products and services to meet the customers’
needs
● Provide customers with a positive​ sales and service​ experience
● Adhere to IBEX Global Philippines company policies and work standards
Qualifications:
● Candidate must be at least ​2 years college undergraduate​ in any field ​(no back subjects)
● If not, at least ​high school graduate​ with minimum of ​6 months call center experience
● Preferably with Customer Service and Sales Experience
● With excellent English communication skills
● Preferably with sales experience (upselling or cross-selling)
● Has the potential to perform in a strong sales-driven environment
● Can drive sales while maintaining excellent customer experience
● Background in handling a multitasking account is highly desired
● Willing to work on a flexible shift schedule
● Applicants must be willing to work in Pasig

Recruitment Center:
3/F Silver City, Frontera Verde, Pasig City

Walk-in and Bring-A-Friend at our site and be prioritized! Declare your Source as ONLINE - JOBSTREET! You
can also text IBEXSC (space) FULL NAME (space) to ​0917-6185134​ for a faster processing, or click this link
https://form.jotform.com/​73622156711149!
*Free meals and shuttle available during application

sales support, csr, csr telco, telco, bpo pasig, sales pasig
 PIONEER ACCOUNT - Billing Representatives (Silver City Site)

APPLY NOW at IBEX SILVER CITY! PIONEER ACCOUNT - Billing Representatives!

Billing Representative ​is responsible for meeting the revenue quota while providing excellent customer
service to customers.

Responsibilities:
● Handles combined Satellite and Telecommunication Billing Information
● Probe and discover the needs of the customer and recommend the appropriate service using features
and benefits
● Meet sales quota and service objectives in a fast paced call center environment
● Consult with customers to recommend and sell a variety of products and services to meet the
customers’ needs
● Provide customers with a positive​ sales and service​ experience
● Adhere to IBEX Global Philippines company policies and work standards
Qualifications:
● Candidate must be at least ​2 years college undergraduate​ in any field ​(no back subjects)
● If not, at least ​high school graduate​ with minimum of ​6 months call center experience
● Preferably with Customer Service and Sales Experience
● With excellent English communication skills
● Preferably with sales experience (upselling or cross-selling)
● Has the potential to perform in a strong sales-driven environment
● Can drive sales while maintaining excellent customer experience
● Background in handling a multitasking account is highly desired
● Willing to work on a flexible shift schedule
● Applicants must be willing to work in Pasig

Recruitment Center:
3/F Silver City, Frontera Verde, Pasig City

Walk-in and Bring-A-Friend at our site and be prioritized! Declare your Source as ONLINE -
JOBSTREET! You can also text IBEXSC (space) FULL NAME (space) to ​0917-6185134 for a faster
processing, or click this link ​https://form.jotform.com/​73622156711149!
*Free meals and shuttle available during application

sales support, csr, csr telco, telco, bpo pasig, sales pasig