GOOD BEHAVIOURAL PRACTICES AUDIT

FOR PHARMACEUTICAL MFG COS.

“At the heart of enduring success for any Pharmaceutical company

lie Good Behavioural Practices- GBP”

About UTSAV UTSAV (Ultimate Transformation of Self And Values) is a strategic HR consulting and
change management firm for pharmaceutical industry. It provides services and
products for GMP Implementation, Regulatory Approval All Time Readiness from HR
perspective, People Development & Assessment, and Knowledge Generation. It
specialises in Good Behavioural Practices, GBP, for Pharmaceutical industry.

We are the pioneers in GBP and spearheading the movement to transform the entire
Pharma industry by inculcating GBP. This will enable Pharmaceutical organizations from
India to compete with the best in the advanced markets of USA and Europe.

We are a team of behavioural scientists who specialize in behavioural dynamics in

organisations and are accredited in OD Consulting, T group, Transactional Analysis ,
Achievement Motivation, MBTI, NLP, and similar specializations.
 Good Behavioural Practices- GBP Audit

It is well established in our experience of consulting with Pharma organizations that cGMP cannot be implemented without
first establishing GBP. Establishing GBP requires extensive cultural transformations. Where exactly in cultural and behavioural
dimensions an organization stands will determine whether cGMP will be successfully implemented.

GBP Audit is a proprietary tool designed by UTSAV to enable Pharma organizations understand their readiness and maturity
in implementing cGMP on enduring basis.

Objective:

It’s objective is to scientifically and methodically assess variety of cultural and behavioural dimensions at all levels of
management that enable and disable implementation of cGMP on lasting basis and not merely to clear statutory/
regulatory audits.

GBP-Audit report is exhaustive document that lists variety of behavioural/ cultural issues in order of criticality and importance
(Critical, Major, Minor etc). Once this audit report is available, one can go about resolving the identified issues in a scientific
manner.

GBP Audit also rates the organization through its GBP Score Card in terms of its maturity in GBP implementation.

Methodology and Dimensions:

Assumptions:

1. Management appreciates the value and critical importance of human element (behaviour and culture) in
implementing cGMP and is serious about tackling behavioural issues.

Basic Steps:

1. We will do our primary interviewing with target group (about 10% of the entire population), selected at random as
well as design, from all the levels to understand the basics of work culture and variety of important behavioural issues
in the organization;
2. For instance following dimensions may be examined in minute details:

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 a. Vision, values and mission of the top management as practiced and as professed;
b. Current skill base of the employees in relation to the various roles and role requirements; HRD subsystems
available today to build its competency base for the present, immediate future and long term goals;
c. Leadership;
d. Learning culture and systems including knowledge management;
e. Performance management system;
f. Work Culture of the organization including ownership and responsibility;
g. Work Climate and employee motivation levels;
h. Values as practiced at middle and lower rungs of employees;

GBP Score Card:

This is our proprietary Score Card to give clear picture of Behavioural and cultural based scoring of above dimensions as
they relate to implementation of cGMP. This Score Card will grade the organization from Level I to Level V maturity. Level
V maturity is the highest level of excellence in GBP that an organization can aspire for. Level V maturity is a clear
indication that cGMP will be enduringly implemented in its true letter and spirit by the organization.

Level I: Organization Does not know that it does not know about GBP

Level II: Organization knows that it does not know about GBP and is also not implementing GBP

Level III: Organization knows and is working towards implementing the basics about GBP

Level IV: Organization values and implements basics and advance details about GBP

Level V: GBP is in the DNA of the organization and its every employee.

Most important, the grading from GBP maturity Level I to maturity Level V of the organization will spur the
organizations to excel to achieve the highest Level of maturity.

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 Audit Report for Top Management:

1. Our audit report is an exhaustive document that clearly lights the path towards GBP implementation in the
organization. It will have clear actionable points which can be implemented by the top management with or without
external help. Most important the grading from maturity Level I to maturity Level V of the organization will spur the
organizations to excel to achieve the highest Level of maturity.
2. It also shows the roadmap and timeline to implement the steps. Of course it will be purely on behavioural and cultural
dimensions.
3. It will be a confidential document only for the top Management.

Expected Time:

It takes usually three to five days to conduct the audit and another three days to make the report. Report will be made
available within two weeks of the GBP audit and further presentation on the same can be made on request and additional
costs.

Commercials:

It depends on the size of the plant and number of plants. Kindly ask for custom quote for your organization.

UTSAV Expertise
 Well researched GBP Scorecard
 Use of specialized instruments and methods
 Providing detailed action plan to improve performance through GBP
 Developing internal assessor capabilities
 Counseling and facilitating development action plans
 Psychometric tests (developed in house)

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 The GBP Audit Process: Sample of issues on Performance

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 Fundamental Values to Achieve GBP- Win-Win of Conflicting Dimensions

Source: Above table is from Built to Last by Jim Collins

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UTSAV HR Services
Contact Us
Flat No.3, SPA Complex, New Friends Colony, New Delhi-110025
Mob: +919810009311
E-mail ID: pradeepprakash2001@gmail.com
Web: www.gbppharma.com, www.utsavhr.com
Blog: www.gbp-pharma.blogspot.in
About Pradeep Prakash
Pradeep Prakash who is pioneering this movement of
GBP in India for Pharmaceutical Industry, has close to
28 years of work experience that includes teaching,
sales, marketing, manufacturing, entrepreneurship
and behavioural training & consulting after graduating
in engineering and management.
He has been involved in training of thousands of
executives from all the leading names in India and
multinationals operating in India. He has also
consulted for DFID (UK), an International Development
Funding agency of UK. He has successfully executed
number of Organization wide cultural change
initiatives in Pharma, Power and environment sectors
leading to massive transformations and business
turnarounds.
He has authored a book on Self-
empowerment "Knock and the Door shall be
Opened", which has been widely appreciated in
professional and lay circle, a novel “Blossoming” and
written various articles on behavioural learning and
growth. His expertise in sales training, empowerment,
group dynamics, achievement motivation, leadership,
stress management and EQ programmes is well
known.
He was board member of premier organisation of
behavioural scientists in India namely Indian Society
for Applied Behavioural Sciences (ISABS) from Jan
2007-till-March,2010.
He is passionate about discovery and spread of
human processes through writing and training, spiritual
growth of self and others and contributing
meaningfully in making this world a better place to live
in.