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DARREN DA SILVA

(915) 539-1820 • DarrenJDaSilva1667@msn.com

INSIDE SALES REPRESENTATIVE • ACCOUNT MANAGER • STORE DIRECTOR • GENERAL MANAGER


Business to Business Sales/ Business to Consumer Sales/ Retail Management & Operations Leadership

Quickly promoted through the ranks to Operations Manager within a 5-year period; utilized a diversified background in Retail Management
and Operations, Sales, Marketing, Inventory Management, Team Development, Financial Control, Merchandising, Budget Management,
Payroll Accountability and Team/Client Relations.

Lead and develop team members in becoming dynamic and qualified managers that enrich the life of the store as well as stimulate the
work environment. Possess a strong record of implementing initiatives that improve operations and sales revenue through a collaborative
approach and transparent cross-functional communication throughout an organization, holding teams accountable for their contributions.
Demonstrated expertise in:

Strategic Retail Management and Operations Leadership Sales and Merchandising Management
Multiple Quota Management Talent Management • Promote from within
Creating Sales Processes to Generate Revenue Create Sales Solutions for New Business
Increase Bottom Line Performance Train Associates to Engage and Cultivate the Customer

CAREER PROGRESSION
SolarWinds 2018-2019
Strategic Account Manager (July 2018-April 2019)
• Won Rookie of the Month August 2018
• Highest cumulative score on demo certifications in new hire training class
• Managed 140 accounts from Small Business to Fortune 30, holding demo’s and adding on software to their existing environment
At&t 2014-2018
Retail Sales Consultant (Oct 2014-July 2018)
• Ranked #5 in South Texas 2018, overall attainment 167%
• Finished #2 in South Texas 2017, overall attainment 164%
• Finished #1 in South Texas 2016, overall attainment 156%
• Finished #17 in South Texas 2015, overall attainment 143%
• 2016 Summit Winner, 2017 Summit Winner, 7-time Quarterly South Texas Most Wanted Winner
• #1 Sales rep at South Austin location 38 months in a row, Top 10 sales rep in the District 40 months in a row
• Closed a 105 Line Business Deal in 2017, Small Business Certified 2016, 2017 and 2018
• Sold over $200,000 in Accessories between Jan 2015 – June 2018
• Finished over 200% to goal in Gross Adds between Jan 2015 - June 2018
Office Depot 2013-2014
Assistant Store Manager (Oct 2013-Oct 2014); Austin, Texas
• Oversee overhead, profit, expenses, promotions, financial reporting, budget management, inventory and asset shortages
• Led the Austin market in Max Assurance July 2014
Academy Sports and Outdoors 2008-2013
Operations Manager (Apr-Oct 2013); San Marcos, Texas
• Helped post a 41% store comp increase from Jan 11 to Oct 13
• Audited over 5,000 4473’s without Firearm Compliance/ATF finding a major or minor violation
Hardlines Manager (2012-2013) • Softlines Manager (2011-2012); San Marcos, Texas
• Led Austin and San Antonio markets with the highest comp increase in Footwear FY 11, Posted a double-digit % comp increase
for the entire store, 12.5% for 2011, 16.9% for 2012 and currently posting an 11.7% increase for 2013
• Posted the highest comp % increase in the entire company on Black Friday 2012 out of 136 Comp Stores
• Consistently developed talent and promoted from within, including trained and developed a Team Lead into a Senior Team Lead
and five (5) Sales Associates into Team Leads
Team Lead, Footwear; Brodie Lane - Austin, Texas (2010) / Fiscal year department sales over $8 Million
• Piloted first 24-hour training program for the entire company; developed and trained a Team Lead to become a Manager
• Collaborated in hiring for the entire store; trained two (2) associates to instruct the first 24-hour training pilot program and piloted
the Learning Management System (LMS) and the Attendance and Punctuality Policy training programs for the entire company
Sales Associate, Footwear/Team Sports (2008-2010)
EDUCATION: B.S. in Technical Management/Business Administration, DeVry University
TECHNOLOGY: Office, Exchange, Tableau, Sales Force, Net Suite, Outreach