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(915) 539-1820 •


Business to Business Sales/ Business to Consumer Sales/ Retail Management & Operations Leadership

Quickly promoted through the ranks to Operations Manager within a 5-year period; utilized a diversified background in Retail Management
and Operations, Sales, Marketing, Inventory Management, Team Development, Financial Control, Merchandising, Budget Management,
Payroll Accountability and Team/Client Relations.

Lead and develop team members in becoming dynamic and qualified managers that enrich the life of the store as well as stimulate the
work environment. Possess a strong record of implementing initiatives that improve operations and sales revenue through a collaborative
approach and transparent cross-functional communication throughout an organization, holding teams accountable for their contributions.
Demonstrated expertise in:

Strategic Retail Management and Operations Leadership Sales and Merchandising Management
Multiple Quota Management Talent Management • Promote from within
Creating Sales Processes to Generate Revenue Create Sales Solutions for New Business
Increase Bottom Line Performance Train Associates to Engage and Cultivate the Customer

SolarWinds 2018-2019
Strategic Account Manager (July 2018-April 2019)
• Won Rookie of the Month August 2018
• Highest cumulative score on demo certifications in new hire training class
• Managed 140 accounts from Small Business to Fortune 30, holding demo’s and adding on software to their existing environment
At&t 2014-2018
Retail Sales Consultant (Oct 2014-July 2018)
• Ranked #5 in South Texas 2018, overall attainment 167%
• Finished #2 in South Texas 2017, overall attainment 164%
• Finished #1 in South Texas 2016, overall attainment 156%
• Finished #17 in South Texas 2015, overall attainment 143%
• 2016 Summit Winner, 2017 Summit Winner, 7-time Quarterly South Texas Most Wanted Winner
• #1 Sales rep at South Austin location 38 months in a row, Top 10 sales rep in the District 40 months in a row
• Closed a 105 Line Business Deal in 2017, Small Business Certified 2016, 2017 and 2018
• Sold over $200,000 in Accessories between Jan 2015 – June 2018
• Finished over 200% to goal in Gross Adds between Jan 2015 - June 2018
Office Depot 2013-2014
Assistant Store Manager (Oct 2013-Oct 2014); Austin, Texas
• Oversee overhead, profit, expenses, promotions, financial reporting, budget management, inventory and asset shortages
• Led the Austin market in Max Assurance July 2014
Academy Sports and Outdoors 2008-2013
Operations Manager (Apr-Oct 2013); San Marcos, Texas
• Helped post a 41% store comp increase from Jan 11 to Oct 13
• Audited over 5,000 4473’s without Firearm Compliance/ATF finding a major or minor violation
Hardlines Manager (2012-2013) • Softlines Manager (2011-2012); San Marcos, Texas
• Led Austin and San Antonio markets with the highest comp increase in Footwear FY 11, Posted a double-digit % comp increase
for the entire store, 12.5% for 2011, 16.9% for 2012 and currently posting an 11.7% increase for 2013
• Posted the highest comp % increase in the entire company on Black Friday 2012 out of 136 Comp Stores
• Consistently developed talent and promoted from within, including trained and developed a Team Lead into a Senior Team Lead
and five (5) Sales Associates into Team Leads
Team Lead, Footwear; Brodie Lane - Austin, Texas (2010) / Fiscal year department sales over $8 Million
• Piloted first 24-hour training program for the entire company; developed and trained a Team Lead to become a Manager
• Collaborated in hiring for the entire store; trained two (2) associates to instruct the first 24-hour training pilot program and piloted
the Learning Management System (LMS) and the Attendance and Punctuality Policy training programs for the entire company
Sales Associate, Footwear/Team Sports (2008-2010)
EDUCATION: B.S. in Technical Management/Business Administration, DeVry University
TECHNOLOGY: Office, Exchange, Tableau, Sales Force, Net Suite, Outreach