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8-9 Februari 2017

Pkl. 09.00-17.00 WIB, Jakarta

WA : 0813 1100 9800 E-mail : info@serviceleadership.web.id


Pin BB : 5FE266D1 Website : www.serviceleadership.web.id
Tujuan
Setelah mengikuti pelatihan Asesmen
Skills peserta diharapkan mampu :
1. Memahami kerangka konsep Asesmen Kompetensi
2. Memahami konsep Kompetensi sebagai acuan
dalam dalam melakukan asesmen
3. Memahami Job Analysis dan Job Evaluation untuk
memetakan kompetensi setiap jabatan
4. Memahami ragam metode tes dalam proses
Assessment Center
5. Memahami peranan Assessor serta keterampilan
yang dibutuhkan

Target Peserta :
Latar Belakang Pendidikan Non Psikologi / Psikologi
Materi Pembahasan
Modul 1 : Pemahaman Konsep Modul 4: Metode dalam Asssement
Kompetensi Center
• Definisi Kompetensi In Tray
• Pengenalan ragam kompetensi • Competency Based Interview
1. Kompetensi Inti • Diskusi Kelompok
2. Kompetensi Fungsional • Role Play
3. Kompetensi Managerial • Presentasi
4. Kompetensi Interpersonal
Rancangan Konstruksi Kompetensi Modul 5 : Peranan Assessor dan
keterampilan yang dibutuhkan
Modul 2: Uraian Pekerjaan ( Job • Observasi
Analysis ) dan Analisis Pekerjaan (Job • Pencatatan
Analysis) • Klasifikasi
• Membuat format Job Description dan Job • Evaluasi
Specification yang optimal
• Pemetaan kompetensi yang dibutuhkan untuk Modul 6 : Ragam Simulasi | Role Play
setiap pekerjaan

Modul 3: Konsep dasar dan Proses


Assessment Centre
• Rancangan dan konstruksi perangkat
instrumen assessment centre
• Seleksi & pelatihan tim assessor
• Pembentukan tim management proyek
assessment
Fasilitator

Rika Ermasari, SPsi. Psi. ACC & Team


• Psikolog lulusan UI dengan pengalaman 22 tahun
sebagai praktisi HR di perusahaan lokal dan asing.
• Saat ini bekerja sebagai Kepala Divisi Human
Capital and Social Responsibility PT. Radiant Utama
Interinsco, Tbk.
• Psikolog di Brawijaya Women & Children Hospital.
• International Certified Coach di ICF level ACC

WA : 0813 214 40 395


Pin BB : 2262D278
E-mail : info@serviceleadership.web.id
Training | Consulting | Assessment Website : www.serviceleadership.web.id

Service Leadership is a Service Quality & Human Resource Consulting firm dedicated
to creating sustainable high-performance organizations. We provide consulting and
training to :
• Create high-performance cultures that drive bottom-line results and reinforce your
organization’s mission and values.
• Develop leaders at all levels who can manage the business & inspire your employees.
• Align employee self-interest, energy and talents with your organization’s strategy.
Modul Pelatihan
Program Inhouse Training dan Kelas Publik
Leadership
• Excellent Supervisory Skills • Time Management
• Advanced Leadership Skills • DISC Profile
• Coaching and Mentoring • MBTI
• Assertive Communication Skills • Team Building
• Problem Solving and Decision Making • Handling Diificult People and Situation

Service Excellence
• Excellent Service Interaction • Strategic Customer Experience
• Complaint is A Gift • Customer Satisfaction Measurement
• Service Crucial for Manager

HRD
• Train The Trainer • Job Analysis and Job Evaluation
• Training Need Analysis (TNA) • Industrial Relation
• High Impact Presentation Skills • Talent Management
• Strategic Compensation and Benefit • Behavioral Event Interview
• Mastering Competency Design Model • Expanded DISC
and Assessment • Myers Briggs Type of Indicators (MBTI)
• Assessment Skills • Outsourcing Management
• Employee Engagement • UU Ketenagakerjaan
• KPI and Performance Management System
Consulting Services
Service Quality
Quality Customer Service is important for all Type of common consultation request such as :
functions start from front liners as representative • Set up Service Standardization
of the company to back office as backbone to • Define Service Measurement
support all process to make sure service is • Implementation Service Monitoring
delivered timely by frontlines. We assist Client • Set Up Service Assessment / Service Audit
to enhance organization service culture. • Conduct Mystery Shoppers

Operational Excellence
Identifying capacity and measure productivity Operation Excellence Consultation would be :
is the key of operation management. We help • Define Capacity Planning
to asses current operational issues and come • Design Operation Management Blue Print
up with recommendation and implementation. • Set Up Process Standardization
We assist client to run day to day operations in • Conduct & implement Process Improvement
structure and effective way. • Set Up Customer Care/Service Desk

Human Resources
People are the most valuable assets an organization We provide the following Human Resources
could have. Through employees, an organization consultation services :
can create a sustainable competitive advantage. 1. Preparation of HR Policies, Procedures and
Whether you are a new venture or an existing HR Manuals/Handbooks
organization we at Service Leadership can help 2. Setting up Organizational Structure & Authority
you organize, manage and develop your human Matrix based on a work flow analysis
resources more effectively. 3. Job Analysis and Job Design
4. Pay Structure/Compensation Plan
5. Recruiting and Selecting Procedures
6. Performance Measurement and Appraisal
Programs.
Partial List Of Our Clients
Investasi & Registrasi
Harga Normal 8-9 Februari 2017 : Rp 4.000.000,-
Early Bird sebelum 24 Januari 2017 : Rp 3.500.000,-

FREE PESERTA KE-3 Training | Consulting | Assessment

Jl. Mampang Prapatan VI No. 51


Jakarta 12790

ASESMEN KOMPETENSI
Formulir Registrasi Phone : (021) 797 51 58

Mobile : 0813 1100 9800


: 0812 802 8352
8-9 Februari 2017 | 09:00 - 17:00 WIB | JAC/Hotel, Jakarta
WA : 0813 1100 9800
Pin BB : 5FE266D1
Name Name
For more information :
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serviceleadership.info@gmail.com
Phone Phone Or visit us at :
Mobile Mobile www.serviceleadership.web.id

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Payment Method
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the account number below :
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Bank BCA Cabang Jatinegara
A/N : CV Prima Sinergi
Name Name No Acc. : 7600396913
Position Position Please put note :
[SEMINAR TITLE] and [YOUR
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Training | Consulting | Assessment
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Fax : (021) 7919 08 26