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DAFTAR ISI

COVER ............................................................................................................................. I
DAFTAR ISI..................................................................................................................... II
BAB I. PENDAHULUAN ................................................................................................ 1
A. PENDAHULUAN ....................................................................................................... 1
B.LATAR BELAKANG................................................................................................... 5
C.TUJUAN ....................................................................................................................... 6
D.SASARAN .................................................................................................................... 6
E. RUANG LINGKUP DAN TATA TERTIB ................................................................. 7
F. LANDASAN ................................................................................................................ 7
G. KEPEMIMPINAN DAN PERENCANAAN............................................................... 8
I. INDIKATOR DAN PENGUMPULAN DATA ............................................................ 11
K. MENCAPAI DAN MEMPERTAHANKAN PENINGKATAN ................................. 15
BAB II. SEJARAH PERKEMBANGAN UPAYA PENINGKATAN MUTU PELAYANAN
RUMAH SAKIT ................................................................................................. 17
BAB III. PENINGKATAN MUTU DAN KESELAMATAN PASIEN (PMKP) ............ 21
A. PENINGKATAN MUTU DAN KESELAMATAN PASIEN .................................... 21
B. STRUKTUR KOMITE PMKP .................................................................................... 35
C. URAIAN PERAN DAN FUNGSI ............................................................................... 36
BAB IV. KEBIJAKAN PKMP RSU KASIH IBU ........................................................... 48
BAB V. KEGIATAN KMKP ........................................................................................... 53
BAB VI. PENGENDALIAN KUALITAS PELAYANAN.............................................. 90