Service Delivery Officer – EL 1

$106,183 to $115,762 plus 15.4% super

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The role
We are seeking a Service Delivery Officer to join our Enterprise Register and Accounts team.
As a Service Delivery Officer in our Client Account Services business area, you will
exercise a considerable degree of independence and perform a leadership role. You’ll be
responsible for teams developing effective and simple solutions to support new tax measures
and ensure issues within current tax forms are resolved in an appropriate way. You’ll provide
expert advice to support the development of business strategies, with an understanding of
system restrictions and a focus on positive client experiences.

Our ideal candidate

> has proven senior leadership skills and develops staff through mentoring and feedback
> builds and maintains relationships to ensure the design and implementation of legislation
and new products improve outcomes for clients
> communicates with influence to drive and negotiate successful outcomes within specific
timeframes
> identifies strategies and aligns decision making to support organisational outcomes.

This role may be offered on an ongoing or non-ongoing basis in Perth. A merit pool may be
created and be used to fill similar vacancies.
The Australian community requires the highest integrity of ATO staff. You must agree to pre-
engagement integrity checks to work for the ATO, with this role requiring baseline security
clearance. The ATO may conduct further integrity checks during the course of your
employment.
You must be an Australian citizen to work with the ATO.

About the area

Enterprise Register and Accounts (ERA) is an enabling branch in Service Delivery, Client
Account Services. ERA is responsible for the integrity of the client register and account.
The Product Management team works within ERA to ensure new tax measures, services and
business improvements integrate with the existing ATO framework to deliver effective
outcomes for internal and external clients. We use our expertise in Income Tax, Fringe benefits,
and Excise forms to review and endorse business solutions and resolve complex technical or
processing issues.

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Our work
At the ATO, you’ll do work you can’t do anywhere else. Work that is meaningful, diverse
and challenging. Work that makes a real difference to the lives of Australians and that
contributes to their economic and social wellbeing – work that might take you
somewhere unexpected.
Deliver a client experience that defies expectations. Design solutions that turn problems
upside down. Build cutting‑edge systems that engage, and make it easier to do the right
thing than it is to do the wrong. Shape the way legislation is interpreted and applied, and
influence new policy. Test yourself against the best minds in your field, not just here but
on a global stage. Become a leader and drive innovation across everything we do.
Our people
Our people have vision. We’re building a leading tax and superannuation administration
known for contemporary service, expertise and integrity. We are committed, innovative,
and our achievements are celebrated. We are diverse too, as diverse as the work we
do. We’re empowered; we collaborate across boundaries and engage with our clients
and partners to deliver real outcomes.
Our culture
We celebrate and champion diversity to reflect the community we serve. We have a
vibrant, client-focused culture that will position us to thrive in a rapidly changing world.
Watch a series of videos to understand how our cultural traits support us to deliver the
right outcomes fo the community.
Our offer
We offer the opportunity to work – for a competitive salary – as part of an award‑winning
and highly professional organisation. Our contemporary workspaces provide the tools
and technology you need to deliver your best work. Our continuous investment in your
professional growth and development ensures you’ll never stop learning. We offer
flexibility to provide work/life balance for you, generous leave (with the ability to
purchase more), 15.4% superannuation, a national presence and an opportunity‑rich
environment where you can take charge of your career and go somewhere unexpected.
More information about our offer is available in the ATO enterprise agreement 2017.
Find out more about what we do by visiting who we are.

How to apply
Apply now by submitting your tailored resume along with a statement outlining your skills,
knowledge and experience against the role description and our ideal candidate information
above.
> Preview the application form for more information.
> You should include specific examples that demonstrate your ability to perform in this role.
> Submit your application via our online recruitment system by: 11:00pm AEST Wednesday
15 May 2019. If you have questions regarding this role, email the contact officer Rod
Moreland or phone (08) 7422 2989.
> RecruitAbility applies to this role.

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