Netcom Course List (Soft Skill) 01242018 PDF

Business Productivity
& Business Skills

CATALOG
October - December
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Contents
Advanced Business Writing .......................................................................................................................... 4
Advanced Communication Skills ................................................................................................................... 4
Advanced Sales: Prospecting, Qualifying, and Completing .......................................................................... 4
Agile - Agile Business Analyst ....................................................................................................................... 4
Agile - Certified Scrum Product Owner (CSPO) ........................................................................................... 5
Agile - Certified ScrumDeveloper® (CSD) .................................................................................................... 5
Agile - Certified ScrumMaster® (CSM) ......................................................................................................... 5
Agile - Introduction To Agile .......................................................................................................................... 6
Agile - PMI ACP Agile Practitioner Certification Exam Prep ......................................................................... 6
Applying Leadership Principles ..................................................................................................................... 6
Appraising Performance ................................................................................................................................ 6
Business Process Analysis ........................................................................................................................... 7
Business Processes In Financial and Management Accounting .................................................................. 7
Change Management For Employees .......................................................................................................... 7
Change Management For Managers ............................................................................................................ 7
Coaching Essentials ...................................................................................................................................... 8
Coaching For Results .................................................................................................................................... 8
Communicating Across Cultures ................................................................................................................... 8
Creating And Maintaining Life Balance ......................................................................................................... 8
Customer Service Via Phone And Email Duration: 1 days (8 hours) ............................................................ 8
Developing And Presenting Successful Training For Non-Training Professionals ....................................... 9
Developing Yourself As A Leader ................................................................................................................. 9
Effective Business Writing ............................................................................................................................. 9
Effective Communication, Presentation And Business Writing For Success ............................................... 9
Effective Contract Negotiation For IT Managers Course Description ........................................................... 9
Effective Facilitation Skills Course Description ........................................................................................... 10
Effective Management ................................................................................................................................ 10
Effective Presentations ............................................................................................................................... 10
Effectively Managing Technical Teams ...................................................................................................... 10
Emotional Intelligence For Managers ......................................................................................................... 10
Excellence In Customer Service ................................................................................................................. 11
Excellence In Technical Customer Service ................................................................................................. 11
Financial Essentials .................................................................................................................................... 11
Fundamentals Of Communication............................................................................................................... 11
Fundamentals Of Finance For IT Managers ............................................................................................... 12
Fundamentals Of SDLC .............................................................................................................................. 12
Fundamentals Of Selling ............................................................................................................................. 12
Getting The Results Without The Authority ................................................................................................. 12
Leadership From The Inside-Out ................................................................................................................ 13
Lean Fundamentals .................................................................................................................................... 13
Learn more
www.NetComLearning.com
Learning Effective Sales, Negotiation And Time Management Skills ......................................................... 13
Making The Transition From Staff To Supervisor ....................................................................................... 13
Managing And Motivating For Success ...................................................................................................... 14
MBA Essentials For Business Success ...................................................................................................... 14
Negotiating Skills ......................................................................................................................................... 14
Order To Cash............................................................................................................................................. 14
Overview Of Controlling .............................................................................................................................. 14
Overview Of CRM ....................................................................................................................................... 14
Overview Of Purchasing ............................................................................................................................. 15
Personal Productivity - Take Back Your Life ............................................................................................... 15
Processes In Sales And Distribution ........................................................................................................... 15
Project Management Professional (PMP) ................................................................................................... 15
Project Management - PMI Professional In Business Analysis (PMI-PBA) ................................................ 15
Program Management ................................................................................................................................ 16
Sales Training ............................................................................................................................................. 16
The Makings Of A Successful Manager ...................................................................................................... 16
Time Management ...................................................................................................................................... 16
Learn more
Advanced Business Writing
Duration: 1 days (8 hours)
As a first-time manager, you will have the responsibility to write business documents that will help support
the goals of your company. In order to successfully create a variety of business documents, you need to
thoroughly understand which documents work best for specific situations and how to produce them. In this
course, you will learn how to choose the best document to use and prepare to write the document to help
you achieve your business goals.
Advanced Communication Skills

In any profession, you will find yourself in a situation where you need to relay information to another
colleague. When such situations arise, good communication skills are an essential part of getting your
message across clearly. This course will show you how to apply advanced verbal and written
communication techniques in your workplace.
Advanced Sales: Prospecting, Qualifying, and Completing

In this 2-day Advanced Sales training, students will learn the organization, communication, and personal
motivation skills that every salesperson needs. They will also identify and examine each stage of the selling
process: prospecting, qualifying, presenting, completing the sale, and servicing. Get a hands-on practical
learning experience in this interactive sales course from one of our best Sales instructors.
Agile - Agile Business Analyst

Performing business analysis on a Scrum team can seem overwhelming given the level of agility provided to
Product Owners. It does not have to be overwhelming if you're armed with the right information and solid
techniques. After a brief overview of agile project delivery, you will learn how to elicit requirements in agile
projects. Product centricity is reviewed including working with the Product Owner to develop a product road
map. You will learn best-practice techniques for eliciting requirements. Agile metrics will also be reviewed.
This course is about 50% lecture & 50% discussion / hands-on exercises. Participants should have prior
exposure to agile training or experience on an agile team.
Learn more
Agile - Certified Scrum Product Owner (CSPO)
In this course we will explain how particular agile or Scrum roles typically manifest themselves in enterprise
environments. The course is an interactive workshop filled with lots of exercises whose goal is to
demonstrate the difference between traditional and agile approaches to product management and software
development.
Agile - Certified ScrumDeveloper® (CSD)

This immersive, forty-hour training program contains a set of three comprehensive courses that provides the
knowledge and skill to become a successful Scrum developer and a valuable member of a Scrum
development team.
In our first course, Scrum Framework Developer Essentials, we'll explore Scrum Framework and how it
supports faster and simpler software development. In Design Pattern Developer Essentials, we'll discover a
core set of design patterns that every developer should know. The program concludes with the popular
Scrum Software Developer Essentials course, in which you'll learn how to write higher quality code more
quickly and with fewer defects using practices from Extreme Programming (XP) that include test-first
development, refactoring, and emergent design, as well as a variety of Agile problem-solving techniques.
You'll be taken on a guided tour through essential developer practices, such as story writing, sprint planning,
pair programming and test driven development. You'll learn how to discover patterns in problems and to
implement designs as needed.
Well also explore the principles behind the practices so you understand how to use them to make the best
design choices, and you'll gain a powerful framework for encapsulating and abstracting virtually any problem
for maximum flexibility, without over complicating the solution.
By exploring the secrets of high-performance, cross-functional development teams you'll gain a shared
design vocabulary for dramatically improving inter-team communication that can be applied equally well to
new development and to maintaining or extending existing systems. Then we'll put theory into practice and
apply your new skills by building the core of an application using the expert-level techniques you learned for
rapidly writing quality software.
By the end of this training program you'll be armed with several new, effective tools and techniques for
Scrum development that will make your software more robust, manageable, and easier to extend.
Agile - Certified ScrumMaster® (CSM)

The Certified ScrumMaster (CSM) training class is a two-day learning experience that provides students a
full immersion into Agile principles and the concepts and practices that define the Scrum framework. The
course will lead to a Scrum Alliance CSM certification.
Learn more
Agile - Introduction To Agile
Define the principles, advantages, and disadvantages of Agile development. Get first-hand experience by
organizing and participating in an Agile team. Put the concepts you learn to practice instantly in the
classroom project. Understand and learn how to take advantage of the opportunities for Agile. Finally get a
detailed understanding and practice the collaboration and communication needed between customer and
developers for Agile to succeed.
Agile - PMI ACP Agile Practitioner Certification Exam Prep

In keeping with the Project Management Institutes (PMI) goal of providing leadership in the evolution of
project management, the PMI has responded to the growing demand for Agile project methods by creating
the Agile Certifi ed Practitioner certifi cation (PMI-ACP). The PMI-ACP is positioned to recognize and
validate knowledge of this important approach.
If you are working in organizations using Agile to manage projects, the PMI-ACP can provide an opportunity
to demonstrate your knowledge of Agile practices. The PMI-ACP is not limited to project managers or
Project Management Professional (PMP) credential holders, anyone with experience working on Agile
project teams can apply
Applying Leadership Principles

As part of a plethora of top soft skills courses, Applying Leadership Principles will help students identify the
principles of effective leadership and practical strategies to apply on the job to improve your performance as
a leader within your work group or organization.
Appraising Performance
Appraising Performance provides an overview of the basics of conducting performance appraisals. It

provides guidelines and best practices for evaluating and improving the work performance of employees,
thereby increasing quality and productivity.
Learn more
Business Process Analysis
In this course, you'll learn to model business processes as they are currently enacted, assess the quality of
those business processes, and collaborate with the stakeholders to identify improvements.
The course begins by teaching you the roles and responsibilities of the business analyst and the process for
analyzing business systems, including how to determine a business system's health. You will learn how to
identify business processes that could become more streamlined. Master the process of communicating with
stakeholders to understand their process needs as well as their perceptions of the problems. Using seven
different modeling techniques, you'll explore different facets of the business process, identify the most
effective solution to the process, and clearly define the future process state. Once a new process is defined,
you'll learn how to convey those process changes to others, gain organizational support for making the
changes, and plan for a successful change project.
Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education

units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge
checks, and score at least 70% on an end-of-class, multiple-choice assessment.
Business Processes In Financial and Management Accounting

In this course, you will receive an introduction to the functionality of SAP Financials and gain an
understanding of the financial process capabilities of SAP.
Change Management For Employees

Duration: 0.5 days (4 hours)
Everyone who works in the business world today is faced with constant changes and is expected to adapt.
In this course, students will identify methods for solving problems resulting from workplace changes.
Students will define change management and identify strategies for effectively preparing for change, coping
with reaction to change, and becoming an agent of change in their working lives.
Change Management For Managers

With constantly shifting global economies and technological developments, businesses are constantly
changing to exploit opportunities. Companies no longer have the luxury of remaining the same. Therefore,
managers must constantly prepare for and implement change, guiding their employees through periods of
transition.
Learn more
Coaching Essentials
As a leader in your organization, you are expected to help people meet or exceed expectations and to help
ensure productivity and profitability for the organization. Coaching is a leadership tool that is effective in
improving performance and contributing to the goals of the organization. In this course, you will explore the
benefits of coaching, coaching approaches, how to develop an action plan, and methods for ensuring the
coaching process is successful.
Coaching For Results

In this course you will establish a coaching relationship with the protege, use appropriate skills for
conducting the coaching conversation, and be able to create, monitor, and modify the coaching action plan.
Communicating Across Cultures

Increasingly, businesses around the world have become more interconnected, and companies have to think
more globally in order to succeed. Despite economic ties with foreign nations, countries can be ill-prepared
for doing business abroad, lacking the knowledge and sensitivity to adjust their business behavior to
different cultural contexts. This course will provide you with strategies to communicate effectively across
cultures.
Creating And Maintaining Life Balance

How has stress affected you in the past? Have you had to take time away from work or your family because
you have felt stressed out? You, like millions of others, may have difficulty managing stress in your life.
Fortunately, there are techniques you can use to better manage stress, and possibly even lessen the
amount of stress you encounter on a daily basis. In this course, you will learn ways of improving your
physical and mental well-being, and methods of handling stress in an effective and productive manner.
Customer Service Via Phone And Email

You need to respond to customer service queries via a remote system such as email or the telephone. In
order to do this effectively, you need to develop skills that will help you interact with customers in a positive
and professional manner. In this course, you will learn important principles and skills you can utilize as a
remote customer service representative.
Learn more
Developing And Presenting Successful Training For Non-Training Professionals
You may have spent years honing your skills and developing expertise in a subject area. Your colleagues
recognize the depth of your knowledge and your keen ability to zero in on problems and elegantly resolve
them. But now you've been thrust into a training role you are not only required to exercise your skills, but
communicate your knowledge to others. For many who assume a training role, that transition is not easy.
Training involves a specific set of skills that an expert in a particular field may not possess. In this course,
you will learn how to develop and present successful training.
Developing Yourself As A Leader

This course will provide the methods to perform a personal assessment so that new managers can
identify areas for improvement and apply strategies to develop and grow their leadership
capabilities.
Effective Business Writing

Though businesses increasingly rely on technology, technological skills alone do not guarantee
success in the workplace. You must still develop your ideas, express them clearly, and persuade
others of their viability. This course offers effective strategies to sharpen your writing skills by
structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your
arguments.
Effective Communication, Presentation And Business Writing For Success

Even the best ideas and strategies are useless if they cannot be communicated. This
communication course delivers a best-in-class learning experience via interactive lessons, group
assessments, and role-playing activities.
Effective Contract Negotiation For IT Managers Course Description

This course will teach students how to perform IT contract negotiations. Topics include, Exploring
the Contract Management Process, Planning for Negotiation, Performing Negotiations, Negotiating
in Special Circumstances, Refining Your Negotiating Skills and Creating Winning Results.
Learn more
Effective Facilitation Skills Course Description
Effective facilitators know how to take charge of work sessions and lead groups toward successfully
completing their work objectives. In this course, you will strategically plan work sessions and create
formal agendas, lead groups to generate new ideas through brainstorming events, and help people
work through facilitated difficult sessions. You will also further develop your facilitation skills by
leading remote work groups and even moderating international sessions
Effective Management
The world of business is increasingly becoming centered about the interaction of different teams, both within
and outside the organization. The success of a team within a company is often directly linked to the ability of
a manager to lead and manage the team effectively. In order to perform the job well, the manager must
understand the different roles of everyone involved in the team, and be trained in developing the capabilities
of all team members and addressing issues as soon as they surface. This course will help you gain an
understanding of the basic fundamentals of becoming an effective manager for your team.
Effective Presentations
Without a dynamic and coherent presentation, even stellar ideas can fail to convince your audience. In this
course, you will learn active listening skills to facilitate the exchange of ideas in meetings and presentations.
You will also organize your ideas to create coherent and convincing oral presentations, while also utilizing
available visual aids and using public-speaking techniques to strengthen your delivery. You will also prepare
strategies for business meetings and learn to conduct meetings efficiently.
Effectively Managing Technical Teams

In this course, you will acquire the skills and knowledge necessary to effectively manage technical teams.
Topics include Establishing a Technical Team, Developing Technical Teams and Solving Problems Within
Technical Teams.
Emotional Intelligence For Managers

In this course, you will assess your current emotional intelligence capabilities, determine your strengths, and
identify areas for improvement. You will examine how emotions affect behavior and how those behaviors
Learn more
impact your relationships with others. You will also develop strategies for managing the emotional energy in
yourself and others.
Excellence In Customer Service

NetCom's 2-day customer service training course offers the tools and techniques needed to provide
excellent customer service support. Having a strong customer service team is important to any organization
and it often plays a key role in client satisfaction and the building of a loyal customer base. This hands-on
course goes into the fundamentals of customer service and transitions into more specific topics such as
communicating via different mediums, and particularly the skills required in communicating remotely.
Excellence In Technical Customer Service

As a provider of customer service in a technical field, you need to interact with customers to address their
technical concerns. To do this effectively, you need to develop skills that will help you interact with
customers in a positive and professional manner. In this course, you will apply important principles and skills
you can use as a technical customer service representative.
Financial Essentials
Companies are composed of a number of job roles and varying degrees of responsibility. Some roles are so
different that two people within the same company may never come in contact with each other over the
entire length of their employment. All employees, though, are working towards the same goal - the financial
success of the company. However, individuals cannot be expected to contribute to the financial success of
the company unless they understand the principles upon which finance is based. In this course, you will
explore the fundamentals of finance and discover how all areas of the company contribute to its financial
well-being.
Fundamentals Of Communication
Fundamentals of Communication provides an overview of the basic principles of business communication. It

provides guidelines and best practices for effectively communicating in the workplace, thereby improving
productivity and mutual understanding in culturally diverse business organizations.
Learn more
Fundamentals Of Finance For IT Managers
In this course students will identify the basic concepts in finance, budgeting, and costs. Topics include
Getting Started with Finance Essentials, Introducing Budgets, Manage Project Costs and Financial Decision-
Making Fundamentals.
Fundamentals Of SDLC
Managing a modern systems development life cycle (SDLC) project requires a thorough understanding of
the various roles that must come together in order to create a successful application. This understanding
begins by recognizing the need to work within a multidisciplinary environment. Business analysts, project
managers, and software testers each have multiple implementation options (such as Waterfall or Agile)
available to them. Knowing which tool or technique to use in any particular situation is the key to success.
This course will give you the knowledge you need to help you choose between these methods, tools, and
artifacts so that you can quickly and efficiently take your SDLC project from concept to working
implementation.
Fundamentals Of Selling
Fundamentals of Selling provides an overview of the basics of selling with an emphasis on the different
stages of the sales cycle. It provides guidelines and best practices for preparing to sell, finding and
qualifying prospects, making sales presentations, negotiating the close, and following up after the sale. By
applying the tools and techniques presented in this course, sales professionals will benefit by increasing
their sales efficiency and effectiveness.
Getting The Results Without The Authority

In today's business culture, there are circumstances in which a person who possesses no formal authority is
required to accomplish a task or complete a project. Perhaps you will recognize a problem or a business
need, and you will assume responsibility to resolve the issue. Or your manager may direct you to complete a
task in which you will need to solicit the help of others in order to complete the task. This course offers
strategies to build relationships, identify the key people you will need to help complete your project, ask
them for the assistance that you need, and orchestrate the process of moving your project forward to
completion.
Learn more
Leadership From The Inside-Out
This unique and highly effective leadership course explores the principles of leadership and the practical
strategies that will improve your performance as a leader of others. You will also learn how to assess
yourself and act on what you learn to develop and grow your personal leadership capabilities.
Lean Fundamentals
Lean is a systematic approach to identifying and eliminating the eight wastes-considered non-value-adding
activities-through continuous improvement by flowing the product completely at the pull of the customer. The
eight wastes are: waiting, defects, extra processing, inventory, excessive motion, transportation, over
production, and underutilized employees.
Learning Effective Sales, Negotiation And Time Management Skills

This 5-day course teaches students the fundamentals of the selling process, negotiating and time
management. In this course, students learn how to understand sales terminology, establish professional
behavior, handle clients, and create effective sales presentations. Students will also learn how to help clients
envision their needs, This 5-day unique offering brings sales, negotiation and time management under one
learning umbrella and teaches students the skills necessary to excel in all three key areas. Whether you
want to start in sales, or learn the fundamentals of time management, this interactive hands-on practical
course will help gear your career towards the right path.
Making The Transition From Staff To Supervisor

Leadership is, above all else, a relationship. Sometimes leaders need to impose top-down solutions on
followers; sometimes, leaders need to engage followers to lead the way. This training program shows
leaders how to engage their followers to focus on problems and solutions rather than roles. When people
rise to leadership roles, they often struggle to maintain old relationships as they embark on their new duties.
Somehow, they need to develop new strategies to build their new/old relationships. In this three-day
program, we engage participants in a series of lessons and activities. Each exercise allows the leader to
take a "first among equals" role-offering direction that all groups crave, but also engaging them in the
generation of solutions. The programs listed here can-and must-be tailored to the specific needs of
RedCats. The program here provides a sense of the topics and skills we teach in this program.
Learn more
Managing And Motivating For Success
The success of any company is directly linked to its most important asset - its people. A manager's ability to
manage and motivate his or her team for maximum performance is a key determinant of success for the
manager, and by extension, the organization.
MBA Essentials For Business Success

This hands-on course provides top-level insight into the interworking of the modern business. This course
will increase your business acumen and decision-making abilities via practical examples and interactive
lessons from respected leaders in accounting, finance, strategy, marketing, and management.
Negotiating Skills
This course will help students perform the basic steps in a business negotiation. This hands-on course
provides the knowledge and skills on key topics such as preparing a negotiation, establishing the ground
rules, negotiating, following through and negotiating in special circumstances.
Order To Cash
In this course, you will receive an introduction to the functionality of SAP Sales and Distribution. You will also
gain a better understanding of the Order to Cash capabilities of SAP
Overview Of Controlling
In this course, you will receive an introduction to the functionality of SAP Financial Controlling and gain an
understanding of the financial controlling capabilities of SAP.
Overview Of CRM
In this course, you will gain a better understanding of various Customer Relationship Management (CRM)
capabilities within SAP.
Learn more
Overview Of Purchasing
In this course, you will receive an introduction to the processes of SAP Purchasing.
Personal Productivity - Take Back Your Life

This leading program, known as Take Back Your Life, has been successfully deployed inside organizations
for over a decade. In this proven course, participants learn how to focus effectively on the job despite the
non-stop pressure of required but not necessarily urgent input, decisions and actions. Learning a three-
phase workflow method, participants immediately apply the concepts taught to current work at hand. The
flexible system adapts to each participant's work style and workload. This course enhances the productivity
of Microsoft Office Outlook users by teaching them to create and maintain an Integrated Management
System. This system uses Microsoft Outlook and MPS methods and protocols to process a constant stream
of incoming electronic and voice mail communications, next actions, objectives and projects.
Processes In Sales And Distribution

In this course, you will gain an understanding of the processes and capabilities of SAP Sales and
Distribution.
Project Management Professional (PMP)

This hands-on PMP Certification program led by the industry's top PMP instructors, will prepare you to pass
the PMP exam, earning one of the most valued credentials around.
Concentrating on PMI's actual PMP exam content from the Guide to the Project Management Body of
Knowledge - Fifth Edition (PMBoK Guide) and other sources, this program features a wide variety of proven
learning tools and study aids.
Project Management - PMI Professional In Business Analysis (PMI-PBA)

Today more than ever the world is moving towards project-based work. The jobs of business analysts and
solution builders are intermingled with project environments and management of projects. PMI has
recognized the need to educate and certify the role of the business analyst as viewed through the lens of the
project. With the introduction of the PBA credential, PMI is formalizing the importance of BA work in the
project management world. They have highlighted specific knowledge areas, skills, and published materials
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which describe the value of business analysis to projects, and built the new PBA certification around them.
We teach you exactly what you need to know to pass the exam on your first try and add this newly-minted
BA credential to your qualifications.
Program Management
This course is designed for anyone involved in the development and execution of organizational strategy. It
is for program managers as well as people whose role interacts with programs, including portfolio managers,
project managers, operational managers, and executives. You will learn to employ program management as
a tool for ensuring the delivery of organizational benefits. You will also learn to use proven approaches and
techniques specific to program management in complex, multi-project environments.
Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education

units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge
checks, and score at least 70% on an end-of-class, multiple-choice assessment.
Sales Training
This course examines prospecting techniques that will improve your sales ratios dramatically. You will learn
to gain internal referrals and generate interest when dealing with decision-makers.
The Makings Of A Successful Manager

This management training course focuses on the skills you need to be an effective manager in today's fast-
paced corporate environment. It is an ideal introduction for new managers and a helpful refresher for
existing managers who want to boost their effectiveness.
Time Management
Understanding how time management processes are used to develop and manage project schedule in real
life.
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Business Productivity

& Business Skills

Advanced Communication Skills

Advanced Sales: Prospecting, Qualifying, and Completing

Agile - Agile Business Analyst

Agile - Certified ScrumDeveloper® (CSD)

Agile - Certified ScrumMaster® (CSM)

Agile - PMI ACP Agile Practitioner Certification Exam Prep

Applying Leadership Principles

Appraising Performance provides an overview of the basics of conducting performance appraisals. It

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education

Business Processes In Financial and Management Accounting

Change Management For Employees

Change Management For Managers

Coaching For Results

Communicating Across Cultures

Creating And Maintaining Life Balance

Customer Service Via Phone And Email

Developing Yourself As A Leader

Effective Business Writing

Effective Communication, Presentation And Business Writing For Success

Effective Contract Negotiation For IT Managers Course Description

Effectively Managing Technical Teams

Emotional Intelligence For Managers

Excellence In Customer Service

Excellence In Technical Customer Service

Fundamentals of Communication provides an overview of the basic principles of business communication. It

Getting The Results Without The Authority

Learning Effective Sales, Negotiation And Time Management Skills

Making The Transition From Staff To Supervisor

MBA Essentials For Business Success

Personal Productivity - Take Back Your Life

Processes In Sales And Distribution

Project Management Professional (PMP)

Project Management - PMI Professional In Business Analysis (PMI-PBA)

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education

The Makings Of A Successful Manager

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