Vivek Agrawal

Mobile: +91-8860091332 ~ E-Mail: vivekagrawal27@hotmail.com

Organizational Experience

PRESENT EMPLOYER: - Exl Services Dec, 2018 Till date.

Job Responsibilities – .
 Extract unbilled report and sent to the respective agencies
 Ensure proper document receive by agency for billing offline and online campaigns.
 Work directly with A/P, A/R, Credit & Collections Team on resolving any invoicing issues
 Ensure customers are billed correctly and timely for contracted services
 Perform research, reporting and other administrative duties to support the overall management of
the account
 Extract billing reports and work with Agency to take care of discrepancies for 3rd party billing.
 Ensure proper document receive by agency for billing offline and online campaigns.
 Update client matrix as per the client requirement.
 Ensure all clients remain informed on their outstanding debts and deadlines.
 Submit invoices by electronic data interchange.
 Managing payments through EFT, CHECKS, ACH & WIRE.
 Solely Responsible for maintaining monthly Error log & productivity data of the team.
 Responsible for cresting MIS reports
 Ensure proper reconciliation of accounts from producer level to insured level.

December 2017 to July 2018 (Contractual)

 Organization: ACS Global Tech Solutions Pvt. Ltd. (Payroll Organization for Deloitte )
 Client : HSBC
 Designation in HSBC : Manager- Financial Operations
 Designation in ACS : Senior Associate- Financial Operations
Handling COREP controls checks, operational monitoring, validation and submission, SOP writing,

Key Deliverables
 Active involvement in data gathering and processing on multiple platform like Qlikview, RCT
(Moody’s Analytics tool) for analyzing breaks of reports like SA, IRB1, IRB2 etc for preparing the
dashboard for the errors and in turn reports to the concerned sites and get them rectified.
 Actively involved in training of new trainees for deployment of process flow.
 Distributing site responsibility to the team for COREP control checks process and reporting the
validation status for all the sites to onshore on daily basis. Develop and manage financial controls
in accordance with the Firm’s procedures
 Analyzing the exceptions received from sites for not clearing the particular break and reporting all
the exceptions to onshore business partners
 Ensure that all data relating to assigned portfolio is effectively, accurately and effectively
reviewed, monitored, recorded, summarized and distributed.
 Address all stakeholder queries in a timely and efficient manner.
 Live and create the necessary Management Reports (MIS) to reflect on progress, asks, issues and risks. .
 Manage quality gateways and milestones through each step of the transition as a pre requite to Go -Live
and create the necessary Management Reports to reflect on progress, asks, issues and risks.
 Managed end-to-end the process of Operational Monitoring and ensured timely submission of returns and
Data promotion of all the sites across the globe.
 Handled queries of Senior and Middle level management for returns submission and Data promotion
 Handled Wire payments and the process of procure to pay. Handled a team of 12 employees.
June 2013 to June 2017
 Organization: Citicorp Services India Private Limited

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  Position : Senior Officer
 Duration : Citicorp Services India Private LTD Gurgaon, Specialist, (HCL Technologies
Ltd-Payroll till 13th March 2015)
Key Deliverables
Management Reporting:
 Monthly Closing and Reporting of books of accounts for the whole business function through
KPI decks.
 Extensive support to business heads across different business locations in terms of qualitative,
analytical and performance based reporting structure. Preparing business models and
presentations as per business requirement for business area.
 Preparation of Management Information System (MIS) worksheet for higher level management
Project Management & Transitioning:
 End to end Project Mgt for the business cluster from Project initiation to Final close of project.
 Proven ability to deliver on projects and managing expectations
 Holds distinction in having successfully migrated and settled Investor Reporting, Agency
Billing process from London (UK) and California (US) to Gurgaon (India) team through Web-Ex
training.
 Provide weekly updates to the PMO on transition progress - any plan deviations called out (including
savings impacted).
 Ensure Operations, as the receiving party, signs offs each milestone of the transition as ready to move to
the next stage. Successful Project Closure via Quality Gate and hand-over into Operations.
 Proficient hands on Logical Test Case writing, Defect Management & Reporting,
Reconciliations, Scenario Writing & Testing as client’s Database suggest.
 Preparation of Statement of Investment, Purchase and Sales, management accounts,
reconciliation of sub-advised accounts.
 Worked on IFRS10.
 Handled a team of 9 employees
Business Strategy Role:
 Work with Product, technology and operations teams to ensure proper prioritization and team
output
 High level of organizational planning skills within an environment with multiple competing
priorities
 An effective communicator with relationship building, interpersonal & team handling skills
 To identify, track and flag key issues impacting the success of deliverables (inc. timelines) and to
implement influencing mitigation and action plans to achieve resolution (Escalation Management
when required)
May 2011 to May 2013.
 Organization: Berkadia Services India Private Limited
 Position : Loan Servicing Analyst
 Process : Investors Reporting
 Responsibilities : (1) Report as sub-servicer
(2) Report as special-servicer (6) Escrow Reconciliation and discrepancies
(3) Investor reporting on behalf of master servicer (7) Daily combined spreadsheet & wire list
(4) Master deal review (8) Non CMBS Wire transfer
(5) Appraisal reduction status (9) Quality Check Analyst of Sub-deals Reporting
January 2008 to October 2008
 Organization: Agile Sourcing
 Achievement: Recommended for team leader
 Role : Proficient with Inventory Management and Accounting functions, Coordinate
activities with procurement and sales department of the organization

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December 2006 to January 2008
 Organization: RajapuriaHeartcare Center
 Position : Management Trainee.

Educational Asset
2009-2011 PGDM-Triple Specialization [Major Finance] from SSIM
2003-2006 Bachelor of Commerce from UNIVERSITY OF ALLAHABAD

Achievements

 Given additional charge and responsibility to supervise Freddie Mac deals at Berkadia
 Extended help in recruiting and referring right talent to Berkadia and Citi
 Won first prize in Reserve Bank Of India foreign trade competition
 Successfully migrated and settled Investor Reporting process in Berkadia and Citi for two major
clients. Migrated Investor billing and Accounts payable process and few deliverables for financial
reporting.
People development activity
 Managing a team of FMAC deal analysts on its due date and in the absence of Manager
 Develop and build relationships with professionals in the U.S Counter parts
 Performing Quality Check for sub deals and educating about the discrepancies to team.
 Idea maker for Buddy programme and Career Development Programme in my team

Technical Skills
1. Reporting Tools including Report extractor, Report up-loader, Borrower Loan Record etc.
• Multifonds • Real Utility Deal Interface
• Filezilla • McCracken (Strategy CS and Green screen)
• Asset Surveillance • Fund Service Reporting(FSR)
• Querybuilder • Enterprise planning Management(EPM)
2. SAP ECC 6.0
• Enterprise Structure • Global Settings
• Account Receivable and Payable • Assets

Clients Dealt

Aviva Bank of America

Citibank Dimensional
Keybank Midland
Zurich American Life Insurance Company Victory Capital Management
Waterstone Wachovia
Wells Fargo Bank Thread-needle Asset Management
International Exposure
Attended three days educational work shop i.e. 3E Program and visited ADITYA BIRLA CHEMICALS Ltd
located in Bangkok, THAILAND

Personal Dossier

Date of Birth: 27th August 1984

Father Name: Mr. Rajesh Kumar Agrawal
Languages Known: English and Hindi