Implementation /Tech.

Support Sheet
Customer Acknowledgement Form
Customer Name: Advance Aqua Bio Technologies Pvt Ltd Onsite YES
Type Of Call
Remote Session
Contact Person: Mrs. Asha Garu Date of Visit 5/25/2019
Tel No: Focus Consultant: Sd Abbas Ali
Products Details Mobile No 9100033782
CD ID NO:

Dept. Involved : Accounting Modules Covered Accounting

Contact Call No

Check List ( Before starting Implementation or support)

Back up Focus YES External Module
Back up Payroll Connectivity
Back up Applications Focus Release Dt.

Requirements / Problem STATUS

1 Focus RT Installed in Client which is connected through VPN troubleshooting firewall error Inprogress
2 Employee Expenses ledger entries and JV explained Completed
3 Tax Invoice Modifications Completed

To be Filled By the Customer

Understanding :
Time In: 10:30 Punctuality :
Time Out: 13:20 Product Knowledge:
Satisfaction :
Remarks /
Suggestions

(Please annexe a attested copy of every report or print forms designed or corrected)
Above mentioned problems have been cleared as per the solutions defined
Call Status Open/Closed Customer signature* Stamp
FOR OFFICE USE ONLY
Status of call : QC Done :
Annexures : CRM Update :
Remarks/Suggesti :

Implementations / Tech support in charge (Signature) Date Managers' Signature

Escalations: srinu@focussoftnet.com; shakir@focussoftnet.com. Address: Opp.Mahila Police Station, Labbipet, Vijayawada.
Supplement Sheet

Problems Stated Solution

a
 Implementation /Tech. Support
Support Help Desk No :Tel.:

Customer Name Al - khabeer International Date of Visit

Products Details FocusRT Allotted to
Cd id Tele Phone No

Dept. Involved : Financial Controller Modules Covered

Contact Mr. Ahmed AlDasakey Call No

Check List ( Before starting Implementation or support)

Back up Focus taken External Module
Back up Payroll Connectivity
Back up Applications Focus Release Dt.

Requirements / Problem

1 Give training about following Points

a How to create a account
b How to create a Group
c How to create a Sub group
d How to Edit a Account
e Receipt screen
f Payment screen
g JV screen
h Billwise adj
i how to create and Custmize the Reports
j Ledger
k Sub Ledger
l Cash and Bank
m Bank reconcillation
n regiseter -JV PDC payment,PDC receipt , Opening Balance
 this is Second Sesion is complete

To be Filled By the Customer

Understanding
Time In 10:15 Punctuality
Time out 12:05 Product Knowledge
Satisfaction
Remarks /
Suggestions

(Please annexe a attested copy of every report or print forms designed or corrected)
Above mentioned problems have been cleared as per the solutions defined
Customer signature Date

FOR OFFICE USE ONLY

Status of call : Conveyance
Annexure : Points awarded
Remarks :

Implementations / Tech support in charge (Signature) Date

on /Tech. Support Sheet
Help Desk No :Tel.: 17212763
Fax.: 17212543

9/18/2010
Arshad

ion or support)

May-23-2008

Solution

Done
Done
Done
Done
Done
Done
Done
Done
Done
Done
Done
Done
Done
Done
Done
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Managers Signature