NEERAJ KUMAR SHARMA

H.No -465, , New Shiv Puri,

Kila Road , Khurja, Distt- Bulandsharhar
neerajsharma9719@gmail.com
MOB- 9759222276

--------------------------------------------------------------------------------------------------------------------------------------------

Objective: - To pursue a career in the organization with a strong motivation and sheer hard work and to
sincerely contribute for the overall growth at the organization. At the same time I want to be a constant
learner to update my knowledge base in synch with the organization.

Work Experience

Rose valley Public School -(May 2015 TO JUNE 2017)

Rose valley Public School is C.B.S.E affiliated school situated in Kalakhuri Khurja.

Designation: Teacher

JOB RESPONSIBILITIES:

 Managing Class 10th as Class Teacher

 Managing Computer lab of school.

 Teach I.T & S.St Subject Class VII to X with prospective syllabus with arranging way.

Mukta Ceramics & Electronics -(May 2015 TO JUNE 2017)

Mukta Ceramics & Electronics is a ceramics Industries based in Khurja Distt Bulandshahr ,Uttar Pradesh .
MCE manufacture ceramics cups and mugs on scale on large number and export in Pan India and also in
abroad.

Designation: Admin Manager

JOB RESPONSIBILITIES:

 Managing day to day salary of labor

 Managing the purchase and sale of the firm.

 Manage the daily production reports of the firm.

Electica Services IT Solution -(OCT -2013 To JAN 2015)

Electica Services It Solution is a Noida based IT Company in Online B2B and B2C Segment and provide
all kind of web services and also provide promotion services. Electica Services IT Solution serves their
services in Different States of India

Designation: Branch Manager

JOB RESPONSIBILITIES:

 Managing the complete Service Controlling retention/client servicing and it with the team of 10 Person
and 3 Tele callers.

 Supervising the Client Service Team and ensuring better service to minimize future disputes
with the customers, thus increasing customer satisfaction.

 Key account management, handling the customer queries and complaints to ensuring the 100%
case resolution.

 Responsible for setting up & implementing the policies and processes for day to day operations .

 Responsible for all the Online Promotion related queries.

 Responsible for all services related queries.

 Managing IT Team ( Development / Designing and Promotion Team)

India Mart Intermesh Ltd-(March-2011 to Feb 2013)

India Mart Intermesh Ltd. Is a leading company in Online B2B market place and provide a station where
SME segments make better business .India Mart provide the online promotion in India and also in
Overseas.

Designation: ( Asst. Manager) - Retention/Cross Sale (CSD)-Operations

JOB RESPONSIBILITIES:

 Key account management, handling the customer queries and complaints to ensuring the 100%
case resolution.

 Responsible for setting up & implementing the policies and processes for day today operations .

 Responsible for all the Online Promotion related queries.

 Responsible for all services related queries.

 Responsible for daily Retention target

Fullerton India Credit Co. Ltd (Nov 2009 to 28th Feb 2011)

Fullerton India Credit Co. Ltd is Non-Banking Finance Leading Company in India since 1989. The motive
of the company to cover the customer requirement and provide the finance as on time and also provide the
finance requirements to low segments customers.

Designation: ( Branch Collection In charge-Collection and operation)

JOB RESPONSIBILITIES:

 Managing the complete Collection MIS and leading a team of 7 members, responsible for daily
Collection(Soft and recovery ) and resolution of Buckets and Update the MIS
 Resolution daily basis SOA/ROA.

 Preparation of Collection Targets with view of branch Profit.

 Preparation of Team Huddle to getting the targets on time.

Galaxy Commercial Ltd – Landline and Broadband ( Dec 2007 to June 2009)

Galaxy commercial ltd. has been a well established and recognizable associate partner of Airtel Ltd and
established in Delhi since 1993.

Designation: Team Leader ( AUDIT AND Collection – Service Provisioning- S M G ( C S D )

JOB RESPONSIBILITIES:

 Managing the complete Work Order Process and leading a team of 6 members, responsible for daily
Work order generation and Audit of the Customers Application.

 Supervising the work of the Work Order generation Team and ensuring Error free Work
Order to minimize future disputes with the customers, thus increasing customer satisfaction.

 Generating and monitoring various Business reports and quality of Work order done on a daily
basis.

 Key account management, handling the customer queries and complaints to ensuring the 100%
case resolution.

 Responsible for setting up & implementing the policies and processes for day today operations.

 Training team members on new processes and system enhancements to improve productivity
and maintain efficiency.
 Risk and Exposure Monitoring, Control and Billing Matrix.

 Co-ordinate with Sales Team for sales related documents related quarries and Customer’s
number Choice related queries.

 Responsible for all the Provisioning related queries.

 Responsible for Monitoring the CAF Entry for error free entry in the system.

 Responsible for Proper Login of Customer Agreement Form to ensure 100% compliance of
documentation process.

 Responsible for auditing the all scanned and work order generated sef with in SLA.

Technical Experience:-

 Good Knowledge in Ms Word, Excel and power point

 Expertise in Excel
 Expertise in Data Collaboration, Data MIS, Macros
 Expertise in Pivot
Education Qualification

 M.B.A FROM IBME Year - 2006-08

 B.B.A FROM IBME Year - 2003-06

 12th from U.P BOARD. Year - 2003

 10th from C.B.S.E BOARD. Year – 2001

 Perusing in B.ed

Computer Exposure

 One year advance diploma in computer application from CCI.

 Knowledge of MS Excel, Power point, MS Word, Lotus, Kennan Arbor.

 Accounting Configuration

 Atomization with Tally 5,5.4.6

 Inventory Adjustment

 Computerization Stock Management

 Web Design

 Operating System

 Dos/Windows

 Asp.Net, PHP, Magneto, Wordprsass and HTML, HTML 5

Key Skills

All Customized Software used by Bharti Airtel Ltd.

ECRM, Arbor (Order Management Billing Process), Automatic Payment System (APS),

Salary expectation - As per ability

Personal Details

Name- NEERAJ KUMAR SHARMA

Father name- Mr. DEVENDRA KUMAR SHARMA

Date of birth- 17-10-1986

Gender- Male

Martial Status- Unarried

Miscellaneous inputs

 Friendly, Hardworking, co-operative and a good team work

 Can handle work pressure with sincerity and responsibility.
 Enthusiastic, confident. , Willing to do challenging jobs

Above information are correct according to my knowledge. I hope you may please give me
a chance to perform my all efforts and my all strength to make a best field of your concern
in to the market.

Date: ………..

Place:-Noida
(Neeraj Sharma)