QUALITY OF SERVICE OF THE SCHOOL CANTEEN AND LEVEL OF SATISFACTION OF

STUDENTS

Part I. Socio-demographic Profile Questionnaire

Direction: Please supply the needed information by writing on the spaces provided.

Name of Student: _____________________________________Sex: ______________________

Address: ______________________________________Grade and Section: ________________

Part II. Quality of Services of the School Canteen Questionnaire

Direction: Here are a number of statements that may or may not meet your satisfaction about the
Qualities of Services of the School Canteen. Choose one from the five choices below that best
describes your feeling about the statement by checking the corresponding cells where the column
numbers mean the following:

1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree

No. Statements 1 2 3 4 5
Food Prices
1 The price of food in the canteen are expensive
2 The price of food is/are not worth it
Quality of Food Sold
3 All the food served in the canteen are nutritious
4 The food they serve are not always hot
5 The quality of food are excellent
6 The food served in the canteen is of variety
7 The food served are tasty and flavorful
8 The food are served well
9 The food are served just in time
10 The food served are not presentable
Location
11 The canteen cannot cater all the needs of the students
12 The ambiance is good
13 The canteen is very crowded during break time
14 The canteen is not at its best when raining
Sanitation
15 Kitchen utensils are very clean
16 Eating utensil are well sterilized
17 Tables are not always clean
The canteen personnel maintains the cleanliness of the
18
canteen
19 Proper handling of food is not observed
20 The sanitation in preparing the food is not maintained
Part III. Student’s Level of Satisfaction Questionnaire

Direction: Here are some statements of the Quality of Service of the School Canteen. Please respond by
checking the number that corresponds to your standard where the column numbers mean the
following:

1 Not satisfied at all

2 Slightly satisfied
3 Moderately satisfied
4 Very satisfied
5 Extremely satisfied

No. Statements 1 2 3 4 5
1 Accommodation
2 Ambiance
3 Availability of condiments
4 Availability of eating utensils
5 Availability of Tables & Chairs
6 Canteen Personnel’s Cooking etiquette
7 Cleanliness of the eating utensils
8 Cleanliness of the School Canteen
9 Daily Menu
10 Delivery of food
11 Food Handling
12 Food Nutritional Value
13 Location of the school canteen
14 Price
15 Quality of Canteen Personnel’s service
16 Quality of Food
17 Serving of food System
18 Taste of Food